com.android.phone force close - Galaxy S III Q&A, Help & Troubleshooting

I've searched through the forums and can't find anyone else having this problem.
When I receive a phone call the screen comes on, but I can't see who is calling and can't answer the call! The call log doesn't record that a call has been received so I can't return the call.
Even if I could return the call it doesn't always work, and when it does I get cut off every few minutes.
In either instance a message saying that the process com.android.phone has stopped working comes up and have to close it!
Not very useful for a phone, its just lucky I don't actually make many calls, but annoying when I do!
I have tried a factory reset, but no luck with that. I am running stock ROM and not rooted yet. Any help would be greatly appreciated, otherwise I'll have to send it off for warranty repair.

Reflash stock rom mate
Sent from my GT-I9300 using xda premium

speedyjay said:
Reflash stock rom mate
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
+1
Download stock firmware from samfirmware.com and flash it via odin
Sent from my GT-I9300 using xda premium

nodstuff said:
+1
Download stock firmware from samfirmware.com and flash it via odin
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
Thanks guys, I'll give that a go. If it doesn't work then off back to Samsung to fix I suppose. Trying to avoid that as I can't handle two weeks with no phone!!

Its only a firmware/ software problem nothing major .
jje

JJEgan said:
Its only a firmware/ software problem nothing major .
jje
Click to expand...
Click to collapse
Glad to hear it!! Downloading the firmware now, hopefully that'll sort it out!

nodstuff said:
+1
Download stock firmware from samfirmware.com and flash it via odin
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
HELP! I downloaded the stock ROM for my phone, but get failure when trying to flash via ODIN!! I've followed instructions and am pretty sure that I'm doing everything right.
Screenshot from ODIN attached if that helps. Phone details are:
Model: gt-i9300
Version: 4.0.4
Baseband: i9300bwle7
Kernel: 3.0.15-782020-user [email protected] #1 smp pre-empt tue jan 26 oo:30:10 kst 2012
Build: imm76d.i9300xxblfb

BIG NO NO YOU HAVE TICKED REPARTITION .
jje

JJEgan said:
BIG NO NO YOU HAVE TICKED REPARTITION .
jje
Click to expand...
Click to collapse
Thanks JJEan, flash completed now that I unticked that box!! Now to see if the problem is resolved.
Interestingly, Samsung emailed me saying that it needed soft reset or reflash and suggested that I take phone into one of their service centres. The closest is 100 miles away!! Thanks Samsung

Again, thanks for the help guys.
I managed to reflash the original firmware eventually, and everything went well for a few hours. Managed to receive calls and make them. Then it went downhill and the issue arose again!
Phone off back to samsung for them to probably do exactly what I've done and send it back still broken no doubt!

mysterymann78 said:
Again, thanks for the help guys.
I managed to reflash the original firmware eventually, and everything went well for a few hours. Managed to receive calls and make them. Then it went downhill and the issue arose again!
Phone off back to samsung for them to probably do exactly what I've done and send it back still broken no doubt!
Click to expand...
Click to collapse
UPDATE:
After reflashing again I slowly reinstalled all my apps to see if any of those were causing the issue. It turns out that Handcent SMS was the cause of all my troubles. Without this installed everything seems to be running fine so far (touch wood).

Related

please I need your help..

hello guys..^_^
how are you.. I hope all things are good with you ^_^
actually I have a problem with my GS2
first thing I want to tell that I had decided to change my rom from odex to deodex one..
I had looking for a good one amd I found that Gangsbread is the best..but it doesn't work with my rom which is JPKF2 so that I had to change it to XXKH3 " a raw rom".. so I downloaded it and tried to flash it on my phone but it didn't work..
and I tried to switch my GS2 on but it doesn't work
I've downloaded the JPKF3 raw rom and tried to flash it.. and this what happened to me every time I tried to did it "the pics is within the attached files"~_~
I did with a different roms wuth a count of 33 but it doesn't success.. *_*
and now I have a message on my GS2 screen saying that..“Firmware upgrade encountered an issue. please select recovery mode in kies & try again”
please can I do anything to fix it ?
thanks for your time
You've put kernel on bootloader option?
You were supposed to download a .tar file, select it on PDA and flash, no re-partition
dandroid13 said:
You've put kernel on bootloader option?
You were supposed to download a .tar file, select it on PDA and flash, no re-partition
Click to expand...
Click to collapse
thanks for your support dandroid13
probably someone taught me to do like that *_*
actually I did with no benefit..I think boot screen won't work..
do I have to insatlll a new boot screen ؟
I have a raw rom and this are the files come within (attached pic)
the same person told me to use the kernel file with the bootloader and now my phone doesn't work *_*
thanks
the same person told me to use the kernel file with the bootloader and now my phone doesn't work *_*
Do not listen to that person .
Gangsbread never heard of that one .
and now I have a message on my GS2 screen saying that..“Firmware upgrade encountered an issue. please select recovery mode in kies & try again”
DID YOU .
You can try flashing a stock rom via .
Stock Roms .and csc
http://forum.xda-developers.com/showthread.php?t=1075278
But follow the instructions to the letter .
jje
JJEgan said:
the same person told me to use the kernel file with the bootloader and now my phone doesn't work *_*
Do not listen to that person .
Gangsbread never heard of that one .
and now I have a message on my GS2 screen saying that..“Firmware upgrade encountered an issue. please select recovery mode in kies & try again”
DID YOU .
You can try flashing a stock rom via .
Stock Roms .and csc
http://forum.xda-developers.com/showthread.php?t=1075278
But follow the instructions to the letter .
jje
Click to expand...
Click to collapse
Thanks JJEgan
atually I did and this is what happened agian and again *_*
see the attachment please
No idea go to the forum thats giving you this rom and ask there is all i can suggest .I dont have a clue what you are doing installing nadmack .
jje
Get a rom from the forums on XDA, these roms work. Damn, I think you f'd your phone.
@asad4334:
Just a wild guess.. Did you killed all KIES procesess from TaskManager before you start ODIN?
asad4334 said:
Thanks JJEgan
atually I did and this is what happened agian and again *_*
see the attachment please
Click to expand...
Click to collapse
Asad4334 did you actually read the thread that JJ asked you to do. I would stop trying to use the files you download and get your stock rom for your phone and reflash that so you are back to the state when your phone was working. Those other files do not even look like GS2 firmware or kernel files.
Thanks JJEgan I won't trust that forum anymore..
prodygee
Get a rom from the forums on XDA, these roms work. Damn, I think you f'd your phone.
Click to expand...
Click to collapse
I did and nothing work -_-"
yooyo3d
Just a wild guess.. Did you killed all KIES procesess from TaskManager before you start ODIN?
Click to expand...
Click to collapse
actually I turned the kies off and I thought there were no working process after I stocked with my problem I checked the process and it was there and I had killed it and tried again and nothing work ~_~
dragon546
Asad4334 did you actually read the thread that JJ asked you to do. I would stop trying to use the files you download and get your stock rom for your phone and reflash that so you are back to the state when your phone was working. Those other files do not even look like GS2 firmware or kernel files.
Click to expand...
Click to collapse
Actually when I bought my phone I rooted it by the way that Intratech explained and it worked with me ^_^
my stock rom is JPKF2 and I don't know if I can find it or not I've tried this Stock rom (see the attached photos) and it doesn't work with my phone
really thanks guys for your support
oh my god I think I have crashed my phone's system -_-
asad4334 said:
Thanks JJEgan I won't trust that forum anymore..
prodygee
I did and nothing work -_-"
yooyo3d
actually I turned the kies off and I thought there were no working process after I stocked with my problem I checked the process and it was there and I had killed it and tried again and nothing work ~_~
dragon546
Actually when I bought my phone I rooted it by the way that Intratech explained and it worked with me ^_^
my stock rom is JPKF2 and I don't know if I can find it or not I've tried this Stock rom (see the attached photos) and it doesn't work with my phone
really thanks guys for your support
oh my god I think I have crashed my phone's system -_-
Click to expand...
Click to collapse
Hmm Asad I think the files you initially used may right royally screwed your phone. They look like they were SGS1 phone files. If they were then I think your phone will require JTAG repair.
Let's hope there are more people with better knowledge can help you.
dragon546 said:
Hmm Asad I think the files you initially used may right royally screwed your phone. They look like they were SGS1 phone files. If they were then I think your phone will require JTAG repair.
Let's hope there are more people with better knowledge can help you.
Click to expand...
Click to collapse
I don't know if it did..I've tried 44 times with different roms but what I'm sure the files is for GSII you can see the picture which I depend on to change the room..
and here is a picture for the deodexed rom that I wanted -_-"
Why are you still selecting repartition? DO NOT !!
Sent from my GT-I9100 using xda premium
UpInTheAir said:
Why are you still selecting repartition? DO NOT !!
Sent from my GT-I9100 using xda premium
Click to expand...
Click to collapse
no no this is not me..this is from the forum which explained to me how to change my rom.. I would hit that person on his head for his explanation -_-"
asad4334 said:
I don't know if it did..I've tried 44 times with different roms but what I'm sure the files is for GSII you can see the picture which I depend on to change the room..
and here is a picture for the deodexed rom that I wanted -_-"
Click to expand...
Click to collapse
I think you can forget about the Deodexed Rom for now. You need to get back to stock. Looking at the pics you submitted. You may end up having to go Service Centre and have it Repaired. Be prepared to pay for the repair as well.
dragon546 said:
I think you can forget about the Deodexed Rom for now. You need to get back to stock. Looking at the pics you submitted. You may end up having to go Service Centre and have it Repaired. Be prepared to pay for the repair as well.
Click to expand...
Click to collapse
yea I think so..I'm going to it after the work -_-"
Issue solved thank you guys.. now my phone is running CyanogenMod Nightly ^_^
Out of curiosity, How exactly was the problem solved? Thanks
Sent from my GT-I9100 using xda premium
JJEgan said:
the same person told me to use the kernel file with the bootloader and now my phone doesn't work *_*
Do not listen to that person .
Gangsbread never heard of that one .
and now I have a message on my GS2 screen saying that..“Firmware upgrade encountered an issue. please select recovery mode in kies & try again”
DID YOU .
You can try flashing a stock rom via .
Stock Roms .and csc
http://forum.xda-developers.com/showthread.php?t=1075278
But follow the instructions to the letter .
jje
Click to expand...
Click to collapse
Can you post his name? Whoever told you to do that needs to ****ing get banned.
And ridiculed for being so ****ing stupid.

[Q] Failed Root of S2

Hi all,
I tried rooting my ATT S2 using the instructions here (http://forum.xda-developers.com/showthread.php?t=1125414) and everything went perfectly fine, except at the last step where I launched S2 Root, it launched but couldn't see the phone.
Despite all that, now the back button doesn't work and more importantly I cannot send or receive phone calls. I can make and receive the call, but there is no audio.
I guess for now I just want to go back to the stock kernel.
Any help is greatly needed, this is my work phone so I need to get it working again ASAP.
Thanks
Flash a stock rom..
Sent from my GT-I9100 using xda premium
Flash a Stock ROM and use CF-Root if that method fails.
Thanks guys!
I'm new to this, if that wasn't apparent.
So where do I go to get the stock ROM?
Okay, so I found the original ROM and flashed using ODIN, the yellow exclamation mark has gone away, which I assume is a good thing, but the back button is still not working and there is no audio for phone made or received.
Any ideas?
I think the stock rom should be a wipe one...
Sent from my GT-I9100 using XDA premium app
Maybe you have a hardware issue ?
hughfollett said:
I think the stock rom should be a wipe one...
Sent from my GT-I9100 using XDA premium app
Click to expand...
Click to collapse
What does that mean exactly?
I don't know why these other people are recommending these things, but this is the I9100 forum and you do not have an I9100.
oinkylicious said:
I don't know why these other people are recommending these things, but this is the I9100 forum and you do not have an I9100.
Click to expand...
Click to collapse
Sorry oinky, only other choice I saw was the 4G S2, which I don't have, so this forum seemed closest.
But as far as the recommendation, what would you suggest?
In desperate need to get this back online, can't send or receive calls!
Thanks
http://forum.xda-developers.com/forumdisplay.php?f=1301
http://forum.xda-developers.com/showthread.php?t=1288112
http://forum.xda-developers.com/showthread.php?t=1286432
Second link worked, thanks a bunch!!!!

[Q] Flashing failed

My luck is very bad. I failed to flash my 9100, and now I can not turn on my phone. No matter I press on which keys, the screen keeps black. And I connect it to my computer bu it can not be detected. I have tried the Counter Reset Patch to go to downloading mode, but failed. So what should I do now? If I sent it back to Samsung Service , how much will they charge me? Or If I can fix it by myself ? Who can help me? Thanks very much..
First, your luck isn't very bad, computers don't have luck, if you've bricked your device it's because you've messed something up not because you're unlucky.
Second, what exactly did you do to flash your phone? You haven't given anywhere near enough information for anyone to help you hence the lack of replies.
postfatal said:
First, your luck isn't very bad, computers don't have luck, if you've bricked your device it's because you've messed something up not because you're unlucky.
Second, what exactly did you do to flash your phone? You haven't given anywhere near enough information for anyone to help you hence the lack of replies.
Click to expand...
Click to collapse
Thank you very much. U are right, I bricked my phone by my careless. I was restoring my phone to a previous system,then it got stuck in the recovery. I waited for a long time finally I have to take out the battery. Then it bricked.
djjandy said:
Thank you very much. U are right, I bricked my phone by my careless. I was restoring my phone to a previous system,then it got stuck in the recovery. I waited for a long time finally I have to take out the battery. Then it bricked.
Click to expand...
Click to collapse
Omg that really happens? I am using Samsung galaxy wonder. Does that happen to many of you guys?
Sent from my GT-I8150 using xda app-developers app
Brian_SGW_CM9 said:
Omg that really happens? I am using Samsung galaxy wonder. Does that happen to many of you guys?
Sent from my GT-I8150 using xda app-developers app
Click to expand...
Click to collapse
As far as I know I am the first. U know under almost all conditions u can fix it by downloading mode , but now I can not enter that mode. So I am unlucky.
1 tip
Try charging the battery using another mobile or external battery charger.Then connect. By my experience usb drivers of android dont easily get damaged or lost until u ruin the rom heart and soul.
djjandy said:
My luck is very bad. I failed to flash my 9100, and now I can not turn on my phone. No matter I press on which keys, the screen keeps black. And I connect it to my computer bu it can not be detected. I have tried the Counter Reset Patch to go to downloading mode, but failed. So what should I do now? If I sent it back to Samsung Service , how much will they charge me? Or If I can fix it by myself ? Who can help me? Thanks very much..
Click to expand...
Click to collapse
What did you actually flash? Firmware, Kernel or are you trying to Root your phone?
If you can go to Download Mode then flash Stock Firmware. To be safe, charge battery to at least 70% before flashing via Odin3 v1.85. Provide more details so it would be easier for others to help....cheers
djjandy said:
As far as I know I am the first. U know under almost all conditions u can fix it by downloading mode , but now I can not enter that mode. So I am unlucky.
Click to expand...
Click to collapse
My friend told me he couldn't turn on too. He said he was flashing a custom rom with cwm. He uses s2 . He had the same situation as u did
Sent from my GT-I8150 using xda app-developers app
You can bring it back to life
Flash it with official firmware that's
It !!
Official Samsung firmwares :-
www.samfirmware.com
Sent from my Samsung Wave GT-S8500 (ICS 4.0.4) using xda premium
badboys8908 said:
What did you actually flash? Firmware, Kernel or are you trying to Root your phone?
If you can go to Download Mode then flash Stock Firmware. To be safe, charge battery to at least 70% before flashing via Odin3 v1.85. Provide more details so it would be easier for others to help....cheers
Click to expand...
Click to collapse
Exactly I flash a new rom, but the rom is not good then I tried to restore my previous rom which I backed up before. While restoring, it stuck. I took out the battery. I can not enter downloading mode now so it is a big problem.
danishprakash said:
You can bring it back to life
Flash it with official firmware that's
It !!
Sent from my Samsung Wave GT-S8500 (ICS 4.0.4) using xda premium
Click to expand...
Click to collapse
Thank you very much, But I can not enter downloading mode now.:crying:
Anindya JV said:
Try charging the battery using another mobile or external battery charger.Then connect. By my experience usb drivers of android dont easily get damaged or lost until u ruin the rom heart and soul.
Click to expand...
Click to collapse
I have charged the battery to full by external charger. I think I ruin the heart.:crying:
Brian_SGW_CM9 said:
My friend told me he couldn't turn on too. He said he was flashing a custom rom with cwm. He uses s2 . He had the same situation as u did
Sent from my GT-I8150 using xda app-developers app
Click to expand...
Click to collapse
What did he do then? Does he fix it ?
djjandy said:
What did he do then? Does he fix it ?
Click to expand...
Click to collapse
He said: everything's fine again. I can ask him for help if u want. I will answer u tomorrow
Sent from my GT-I8150 using xda app-developers app
USB Jig will not get you into download mode either?
Warning:If you flash any ROM built on the leaked Samsung 4.0.4 ROM don't use recovery
:crying: I hope you did not flash a ROM based on the leaked Samsung 4.0.4 and attempt recovery. If that is what you did then your phone is really bricked!!
Brian_SGW_CM9 said:
He said: everything's fine again. I can ask him for help if u want. I will answer u tomorrow
Sent from my GT-I8150 using xda app-developers app
Click to expand...
Click to collapse
Thank you so much.
rapatu2010 said:
:crying: I hope you did not flash a ROM based on the leaked Samsung 4.0.4 and attempt recovery. If that is what you did then your phone is really bricked!!
Click to expand...
Click to collapse
That is what I did. The last method is sent it back to Samsung ? How much should I pay for it?
djjandy said:
That is what I did. The last method is sent it back to Samsung ? How much should I pay for it?
Click to expand...
Click to collapse
Did you just flash the "Leaked - 4.0.4 I9100XXLQ5..???
If Yes then the only solution is Samsung Service Centre.
Read this:
http://forum.xda-developers.com/showthread.php?t=1756242
This leaked firmware had cause a lots of Hard Brick to other user not only you.

Samsung Galaxy S 3 (S III) not booting after OTA update while rooted

Hello,
Last night I updated my S3 i9300 (International) while it was already rooted on stock.
After the successful update the phone was working fine for a moment, but after a while it rebooted randomly while being idle. now in the morning the phone was working the same for a while, after the occasional reboot, the phone didn't turn on, however it showed the ( Samsung Galaxy S III i9300 ) screen, loaded the logo for a while and then restarted again.
When i open the clockwork recovery, it works fine but reboots after a while.
I had a backup made from the clockwork recovery before the update and is stored on my PC (not phone).
Is there a way to fix my phone? :/
Thanks in advance...
Just try to reflash to stock using Odin.
WasifSal said:
Hello,
Last night I updated my S3 i9300 (International) while it was already rooted on stock.
After the successful update the phone was working fine for a moment, but after a while it rebooted randomly while being idle. now in the morning the phone was working the same for a while, after the occasional reboot, the phone didn't turn on, however it showed the ( Samsung Galaxy S III i9300 ) screen, loaded the logo for a while and then restarted again.
When i open the clockwork recovery, it works fine but reboots after a while.
I had a backup made from the clockwork recovery before the update and is stored on my PC (not phone).
Is there a way to fix my phone? :/
Thanks in advance...
Click to expand...
Click to collapse
Try a data/factory reset first.
gee2012 said:
Try a data/factory reset first.
Click to expand...
Click to collapse
How can i do that?
It reboots after i turn to Clockwork recovery after a few seconds...
LolzyPop said:
Just try to reflash to stock using Odin.
Click to expand...
Click to collapse
Do i need to download something or just using just odin will do it?
WasifSal said:
Do i need to download something or just using just odin will do it?
Click to expand...
Click to collapse
You do know that you need to download firmware from sammobile.com right?
Sent from my GT-I9300 using xda app-developers app
http://forum.xda-developers.com/showthread.php?t=1674286
Some basics including stock rom
Use CHECKFUS not sam to download firmware .
jje
Arsaw said:
You do know that you need to download firmware from sammobile.com right?
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
No I do not, please explain...
and if you could please explain a little bit about the procedure...
WasifSal said:
No I do not, please explain...
and if you could please explain a little bit about the procedure...
Click to expand...
Click to collapse
okay so my phone was i9300xxlh1 , at sammobile.com there are 17 different firmwares, which one do i download? :/
does the CSC matter?
You have created two threads using a different name. It obvious its you. Your asking for advice but you arnt listening and you are being rude. Liike everyone has said download the xxlh1 stock rom your phone came from sammobile then flash it using odin and that will sort out your problem. Dont worry about csc just get your phone in a working state again.
Sent from my GT-I9300 using xda premium
yldlj said:
You have created two threads using a different name. It obvious its you. Your asking for advice but you arnt listening and you are being rude. Liike everyone has said download the xxlh1 stock rom your phone came from sammobile then flash it using odin and that will sort out your problem. Dont worry about csc just get your phone in a working state again.
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
Oh, i am really sorry, i wasn't trying to be rude, i really appreciate the help and am listening, and thank you very much for your Advice.
The other account is my brother's, he just joined and made a thread on his own.

Unfortunately, Samsung keypad have stopped

Hi,
I just rooted mike1986's custom rom.
But ever since I rooted, my keypad has been freezing and hanging.
I tried to uninstall and reinstall no luck.
Tried variety of keypad no luck.
I searched some forumites suggested to disable / force stop Samsung keypad. I tried that but no luck.
Held down power button for 30 sec to reset my s3 no luck.
So I'm open to suggestions.
I really hope not to regret rooting.
Sent from my GT-I9300 using Tapatalk 2
madcable said:
Hi,
I just rooted mike1986's custom rom.
But ever since I rooted, my keypad has been freezing and hanging.
I tried to uninstall and reinstall no luck.
Tried variety of keypad no luck.
I searched some forumites suggested to disable / force stop Samsung keypad. I tried that but no luck.
Held down power button for 30 sec to reset my s3 no luck.
So I'm open to suggestions.
I really hope not to regret rooting.
Sent from my GT-I9300 using Tapatalk 2
Click to expand...
Click to collapse
Try reading the rom thread regarding this well known problem . Start from the end and work back.
Rooting is not your problem .
Try giving firmware details if you are asking for help .
jje
JJEgan said:
Try reading the rom thread regarding this well known problem . Start from the end and work back.
Rooting is not your problem .
Try giving firmware details if you are asking for help .
jje
Click to expand...
Click to collapse
Hi thanks for the quick reply.
My firmware details are as follows:
Android version 4.1.1
Build number : ARHD 7.0.0
Well I read the thread more than 10 times. Didn't see any section stating this problem though
Sent from my GT-I9300 using Tapatalk 2
madcable said:
Hi thanks for the quick reply.
My firmware details are as follows:
Android version 4.1.1
Build number : ARHD 7.0.0
Well I read the thread more than 10 times. Didn't see any section stating this problem though
Sent from my GT-I9300 using Tapatalk 2
Click to expand...
Click to collapse
Rooting will not cause fcs.. Fcs happen only for 2 reasons either it is a firmware bug or you have not wiped cache, dalvik and/or data if mentioned in the op
Sent from my GT-I9300 using xda app-developers app
Hi there thanks for quick response,
Ah, now I realise why. When I flashed I don't think I did the wipes except for superwipe.
I will try that tomorrow and post results
Sent from my GT-I9300 using Tapatalk 2

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