Hey, I thought I would start this thread because I gave into peer pressure and returned my ATP for the Infinity. I'm really excited. I thought though I should pass on the USB GPS Dongle I got to someone who might need it more than I do now that its just gonna collect dust in my left-overs box. Maybe other ex prime owners with dongles will follow in my example. Just PM me and I'll send it to you via USPS even if you're overseas!
Obvious mistake, i should have said the ASUS GPS Dongle to resolve Satellite Reception Issue
Here are the users who have benefited from the good will of ex-prime users. I have asked permission to put their names here. This is also to help prevent from someone taking advantage of this.
Users:
swazpurohit
bunnybash
I was thinking the same thing as long as my infinity's gps works, should have it wednesday.
Sent from my MB860 using Tapatalk
By USB dongle, do you mean the GPS one?
Yes, he is talking about the GPS dongle. I have an extra as well now. NIB.
mine too
I wasn't sure if this was kosher but as long as you guy's are doing it I'll jump on. PM me and I'll give mine up too... you gotta cover postage to 12123.
Yeah I was worried no one would reply, but Ive had two people write to me. I was one of the fortunate few who got two dongles in the mail(Thanks ASUS USA for not being thorough with double checking your mailing lists). Ill be sending the first one out today and if my Infinity (Thanks Best Buy for the great customer service) has a working GPS the other dongle will be sent out Friday Morning.
To sound corny, we are a community and even though you'll always have a few extremists who do nothing but complain about how they got the shaft, I enjoyed my prime and I am happy to pass on the dongles if that will make other somewhat satisfied Primer owners happy!
As a recommendation to anyone sending anything overseas: Don't send it certified or registered or any of that junk, because it only takes longer and is more likely to get lost!
i can give mine too...
I am also sailing in the same boat.. Waiting for my Infinity Pad from BB to arrive.
I will wait to see the GPS works properly in Infinity PAD ( hopefully i don't need the GPS dongle any more) ..
If any Prime owners wants the GPS dongle , Please PM me . I can send it to them through USPS , If they can cover the postage.
Thanks ,
Ram
Some ASUS engineers must have had their balls clamped in a vice over the Prime's GPS, because the Infinity's GPS is one thing they certainly got right. Very fast acquisitions in all conditions.
Today I sent out one of the two I had to the UK. It set me back US$6.53 and about 30 minutes of my time. The other one might head to Perth which should be the same price because the clerk accidentally keyed in China.
I'm thinking about getting rid of mine as I do not use the GPS in ma ATP, rather prefer my SGSIII it. I'm wondering who may need it as it was easy to get it from Asus website.
I would love to have a GPS dongle, so is somebody willing to help me out? That would be great!
I live in The Netherlands but never got mine... it's a long story...
NOTE: My Prime is champagne colored, but I guess I would be happy with any dongle!
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Sent from my Transformer Prime TF201
I am willing to part ways with my GPS dongle. It is grey, message me if interested, I'll cover shipping, depending on cost (shouldn't be expensive, the thing is light)
Edit: claimed
barisko said:
I would love to have a GPS dongle, so is somebody willing to help me out? That would be great!
I live in The Netherlands but never got mine... it's a long story...
NOTE: My Prime is champagne colored, but I guess I would be happy with any dongle!
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Sent from my Transformer Prime TF201
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pm me, i will send for the cost of shipping
Anyone has a champagne colored one by any chance?
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Sent from my Transformer Prime TF201
barisko said:
Anyone has a champagne colored one by any chance?
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Sent from my Transformer Prime TF201
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are you in Amsterdam, could leave it for you in my hotel as I'm working there every week Wednesday and Thursday.
Won't do me much good and it is Champagne Gold.
Also have an extra dongle from my Prime that I am willing to give away. Let me know. It is gray.
Add me to the list. I have a dongle I will give up for free to someone since I exchanged my prime for an infinity. It's gray I actually never even used it. Its not in the packaging though. Please dont be a hoarder. lol I'd like it to go to someone that doesnt have one. You just cover the shipping from Zip code 11358
I would also like to offer my dongle up. I wasn't expecting it when I bought my prime and won't use it, all I ask is 5 bucks to cover postage.
PM me if interested.
Sent from my Transformer Prime
I'm interested in taking up a free GPS kit if anyone's willing to give it up.
Hopefully in Batman Black color (Amethyst Gray).
Thing is, I'm half way across the world (Manila, Philippines) so I'm curious as to how we can do the arrangements for shipping.
bad.bad.bad said:
I'm interested in taking up a free GPS kit if anyone's willing to give it up.
Hopefully in Batman Black color (Amethyst Gray).
Thing is, I'm half way across the world (Manila, Philippines) so I'm curious as to how we can do the arrangements for shipping.
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Let me talk to the post office and see what we can work out, like pay them for shipping when you receive it, etc
Sent from my MB860 using Tapatalk
Related
http://www.excaliberpc.com/610469/asus-eee-pad-transformer-prime.html
Here is a link that shows an online retailer posting to the prime has been discontinued. Also in newegg.com is no longer showing the prime at all for any search.
Sent from my Transformer Prime TF201 using Tapatalk
Randomhero180 said:
http://www.excaliberpc.com/610469/asus-eee-pad-transformer-prime.html
Here is a link that shows an online retailer posting to the prime has been discontinued. Also in newegg.com is no longer showing the prime at all for any search.
Sent from my Transformer Prime TF201 using Tapatalk
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Exactly why I posted what I posted earlier.
Click the link below for the conversation (it was posted before this thread).
http://forum.xda-developers.com/showthread.php?p=21349462#post21349462
that doesn't mean anything. just means Asus not giving them supplies anymore or might not have enough for them. Until Asus release official statement or a major tech site confirms it, its all rumoured. People are still ordering these online and still selling like crazy. Plus what is excaliberPC? some hole in da wall online outlet..lol. I'm sure someone will flame you for this SMH.
No reason to make duplicate threads when you have exact same one in QnA section. Iron Fist notified
wow
Office depot is still taking backorders.
Newegg shows the Prime as deactivated
http://www.newegg.com/Product/Product.aspx?Item=N82E16834230219
Summdumkid said:
Newegg shows the Prime as deactivated
http://www.newegg.com/Product/Product.aspx?Item=N82E16834230219
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Newegg tends to deactivate products when queue of orders is too high. Same thing happened with the AMD FX-8150 when it came out.
Feels like people want it to be discontinued ..? But why? So you flame and cry a little more? The prime is an awesome product and obviously asus wasn't prepared for the high demand.
Maybe there's a new build coming?
Ok, I asked them on their wall on Facebook if it really was being discontinued (the official ASUS page on Facebook) and this is what I got in reply:
ASUS
Nothing but false rumours. -Mark, ASUS
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This should put the rumours to rest, I think.
cm0901 said:
Maybe there's a new build coming?
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^^^ this !
I hope, I wish, and I pray that the current TF201 will be discontinued.
Like it or not, that's me.
It has design flaw, imperfection, admitted by ASUS, tested by users, what not.
New build would be better, change the back plate!
PS: If you bought one and happy, then it is GOOD for you. Keep it!
It will not be discontinued. My theory so far is that new devices will have the new backplate that was shown on new Transformer Prime at CES. This might also be why Amethyst Grey is widely available but Champagne Gold is not (especially in UK it is not available at all). Amethyst Grey was in production first, Champagne Gold went into production after Amethyst Grey and production was held back by them installing the new backplate.
I doubt that was actually the case, but it would make sense since that would explain why it is mentioned as discontinued, when in fact the only thing discontinued might be the current model.
The amount of returns due to defects and design flaws probably killed it. It would be nice to see Asus fullfill the remaining pre-orders with tf700.
I wonder how they will liquidate remaining tf201 inventory, can the sell it to Big Lots "as is, no warranty"?
For those who are happy with tf201, keep it and enjoy.
acidus. said:
It would be nice to see Asus fullfill the remaining pre-orders with tf700.
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You're funny...
No, really, you're hilarious.
I like mine and do not seem to suffer with any of the issues everyone keeps mentioning. Even my GPS in the back garden picked up 11 satalites within about 1 minute, not that I will ever use it anyway just thought I would test it.
And what I really like is the dock charges the tablet so as I only really use the dock to transport it (extra safety) it charges the tablet at the same time and I am talking about when it is not plugged in the wall. That just seemed a extra bonus that I never new about until I noticed the tablet seemed to have more battery evrytime I took it to work.
Who said they are receiving large amounts or devices returned? Lmfao. People are funny with no official source to back up that claim. As far as we know, these issues, aside form GPS, only affecting a small number of users. Most don't care or even realize device has GPS anyways. So i seriously doubt a large number of people returning them for that reason alone. PRIME will continue to be produced and sell out. THE demand outweighs the supply. Its still selling like crazy. ACCEPT the fact, Prime is here tl stay. GLAD my prime performs flawlessly for me, so I Will be keeping this mofo plus we already got root and overclocking n more. Prime is on a roll now and nothing can stop it!
pauls5s5s said:
I like mine and do not seem to suffer with any of the issues everyone keeps mentioning. Even my GPS in the back garden picked up 11 satalites within about 1 minute, not that I will ever use it anyway just thought I would test it.
And what I really like is the dock charges the tablet so as I only really use the dock to transport it (extra safety) it charges the tablet at the same time and I am talking about when it is not plugged in the wall. That just seemed a extra bonus that I never new about until I noticed the tablet seemed to have more battery evrytime I took it to work.
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You don't suffer from the issues mentioned b/c you haven't haven't used your Prime in the use cases others have (e.g., GPS while driving, wanting decent speeds via WiFi at a far distance from the router, streaming over Bluetooth audio while using the WiFi connection).
We'll, I get decent enough wifi and GPS on my prime, so I just hope they figure out the quality control issues. In fact, my wifi in this meta wifi murderingl building are like the (stronger signal) OG transformer, much better than my workstations Ethernet port tends to be.
Sent from my Transformer Prime TF201 using Tapatalk
acidus. said:
It would be nice to see Asus fullfill the remaining pre-orders with tf700.
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Okay, I'm going to whisper this. Maybe if I do people will finally get it:
THERE IS NO FREAKING TF700!!!! THERE WON'T BE A TF700 UNTIL JUNE, MAY AT THE EARLIEST!!! ASUS CANNOT REPLACE THE TF201 WITH THE TF700 BECAUSE IT DOESN'T YET EXIST OUTSIDE OF A FEW MOCKUPS SHOWN AT CES!!! AND THEY WON'T SIMPLY 'FULFILL REMAINING PRE-ORDERS' WITH THE TF700 BECAUSE IT'S A MORE EXPENSIVE PRODUCT AND NOT A DIRECT REPLACEMENT FOR THE TF201!!!
There. Glad I could stay calm.
demandarin said:
Who said they are receiving large amounts or devices returned? Lmfao.
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Have you read this forum? Try searching for "RMA"
I've had mine for a while now. I love it. I don't need GPS on a tablet (although one day I will regret saying that). I can understand why people are returning them though.
kristovaher said:
It will not be discontinued. My theory so far is that new devices will have the new backplate that was shown on new Transformer Prime at CES. This might also be why Amethyst Grey is widely available but Champagne Gold is not (especially in UK it is not available at all). Amethyst Grey was in production first, Champagne Gold went into production after Amethyst Grey and production was held back by them installing the new backplate.
I doubt that was actually the case, but it would make sense since that would explain why it is mentioned as discontinued, when in fact the only thing discontinued might be the current model.
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I didn't know the Amethyst ones were made before the Champagne models. Is this true for the keyboard docks as well. I want a Champagne dock to match my TP, but all I can find are Amethyst ones online.
I wrote this early in the morning after I finally gave up on the prime. Here is the link to the story.
http://nerdtechnics.com/?p=11
The site is clean, I miss my Prime.....
OK...lol. yeah its better you linked to that story as its more like a blog. Very detailed on your experience. You left everyone hanging though. What they end up doing or you doing after they wouldn't give you cash back for gift cards. It was free gift cards anyways so I would've just pulled the small cash amount out n placed another order. Don't let best buy taint your yearning for the Prime...lol.
Haha, sorry, was getting late and needed to end it quickly. I asked the cashier to go get a manager because he couldn't give me cash for the gift card. Manager came over, I just said that I had been over at customer service for the last hour and a half and that I'd like cash for this gift card because i am no longer going to shop at this store.
I just got so annoyed with the waiting game. Anyone I spoke with had absolutely no idea what i was talking about most of the time. Also, the computer guy that came over to check the Prime, he actually says, "why don't you just get an ipad"? I wanted to slam his head against the counter.
infinitemethod said:
Also, the computer guy that came over to check the Prime, he actually says, "why don't you just get an ipad"? I wanted to slam his head against the counter.
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+1(0 char)
Skullmonkey said:
+1(0 char)
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The computer guy saying that is what pushed me over the edge. Maybe it's just me, but if someone brought back the first quad-core tablet, I would NEVER say, why don't you get an ipad. Face slap!
Cool story bro.
Thanks for taking the time to share that story.
I've always detested BestBuy. They're the "Hot Dog On A Stick" of consumer electronics stores. Too well lit... Too plasticky... Forget about getting anything even remotely obscure there -- too few choices on most things.
'Won't even get started on how borderline criminal Geek Squad is. $25(ish) to "optimize" my e-reader?
Being an IT professional, I advise as many folks as possible to avoid that store and go elsewhere... anywhere...
That's MY story, sort of...
Actually the main difference was, on that Friday when they wouldn't put a Saturday delivery sticker on for you? They went the extra mile for me, and SENT IT GROUND (after I had paid $29 for overnight shipping 4 weeks earlier), causing it to take another 12 days to reach me in a padded envelope, after riding via Rail from California to North Carolina. The box was quite crushed, though the Prime seemed okay... at first.
oh, and they charged me for the pre-order immediately, even though the policy says "we won't charge until we ship" so I had paid for it almost 6 weeks earlier.
The good news? I got my Prime for free. Yep. BB provided a FULL REFUND. I should be happy yes? Sort of. The Prime ended up RMA'ed, and I am without it once again. The saga continues. It was agreed to send me another one, yesterday, overnight. And yes, I agreed to let them open and test it since I am NOT going to be without it again, but instead of shipping it yesterday - Thursday they forgot... whoops. Now I wait till next week, unless I can get Asus to do a Saturday sticker...This is like the movie groundhog day... it literally never ends.... and I so lived my OG transformer... It's like I am being punished for wanting something more... The Prime I got paused, hung and lagged on virtually everything I did with it. It was cosmetically nice, but never saw a single GPS satellite. Wifi... fair... Light bleed, not terrible, but enough to cause concern, in every way it was ... not much better than my TF101 except in looks, and took a better picture. Not nearly as slick as I had hoped. Looked wonderful with the dock though... Horrible to keep clean. ICS is cool, but again, it lags so often, ... well maybe the nbew one will be better, or enough updates will come along to get things right... sigh
Jgrimoldy said:
Thanks for taking the time to share that story.
I've always detested BestBuy. They're the "Hot Dog On A Stick" of consumer electronics stores. Too well lit... Too plasticky... Forget about getting anything even remotely obscure there -- too few choices on most things.
'Won't even get started on how borderline criminal Geek Squad is. $25(ish) to "optimize" my e-reader?
Being an IT professional, I advise as many folks as possible to avoid that store and go elsewhere... anywhere...
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I wouldn't shop at Best Buy, but they are the only place near me that sells the diamond and gold plated HDMI cables to give me better HD. They are worth the $75.
Sent from my Transformer Prime TF201 using Tapatalk
kingsway8605 said:
I wouldn't shop at Best Buy, but they are the only place near me that sells the diamond and gold plated HDMI cables to give me better HD. They are worth the $75.
Sent from my Transformer Prime TF201 using Tapatalk
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And of course, only if they print the words "Monster" on them.. Cause anything else is just not worth it..
SmartAs$Phone said:
Actually the main difference was, on that Friday when they wouldn't put a Saturday delivery sticker on for you? They went the extra mile for me, and SENT IT GROUND (after I had paid $29 for overnight shipping 4 weeks earlier), causing it to take another 12 days to reach me in a padded envelope, after riding via Rail from California to North Carolina. The box was quite crushed, though the Prime seemed okay... at first.
oh, and they charged me for the pre-order immediately, even though the policy says "we won't charge until we ship" so I had paid for it almost 6 weeks earlier.
The good news? I got my Prime for free. Yep. BB provided a FULL REFUND. I should be happy yes? Sort of. The Prime ended up RMA'ed, and I am without it once again. The saga continues. It was agreed to send me another one, yesterday, overnight. And yes, I agreed to let them open and test it since I am NOT going to be without it again, but instead of shipping it yesterday - Thursday they forgot... whoops. Now I wait till next week, unless I can get Asus to do a Saturday sticker...This is like the movie groundhog day... it literally never ends.... and I so lived my OG transformer... It's like I am being punished for wanting something more... The Prime I got paused, hung and lagged on virtually everything I did with it. It was cosmetically nice, but never saw a single GPS satellite. Wifi... fair... Light bleed, not terrible, but enough to cause concern, in every way it was ... not much better than my TF101 except in looks, and took a better picture. Not nearly as slick as I had hoped. Looked wonderful with the dock though... Horrible to keep clean. ICS is cool, but again, it lags so often, ... well maybe the nbew one will be better, or enough updates will come along to get things right... sigh
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Thanks for posting this. I am glad to know I wasn't alone. That is pretty awesome that they gave you a free one, hopefully you get it soon! My device did work pretty well. Still got hung up every once in a while but I just couldn't spend that kind of money and not have at least the build quality done well and I am not dealing with that many dead pixels. If it were just a couple, that's another story.
kingsway8605 said:
I wouldn't shop at Best Buy, but they are the only place near me that sells the diamond and gold plated HDMI cables to give me better HD. They are worth the $75.
Sent from my Transformer Prime TF201 using Tapatalk
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Haha! Exactly! Bastards.
infinitemethod said:
Haha! Exactly! Bastards.
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I actually had a Best Buy rep tell me I will "lose pixels" if I didn't get the monster cable. I was about to buy a 55" LG, but left the store.
Sent from my SPH-D710 using Tapatalk
kingsway8605 said:
I actually had a Best Buy rep tell me I will "lose pixels" if I didn't get the monster cable. I was about to buy a 55" LG, but left the store.
Sent from my SPH-D710 using Tapatalk
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They seriously shouldn't be allowed to get away with that type of ****. Glad you left the store!
kingsway8605 said:
I actually had a Best Buy rep tell me I will "lose pixels" if I didn't get the monster cable. I was about to buy a 55" LG, but left the store.
Sent from my SPH-D710 using Tapatalk
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Maybe that is why I don't get a great signal with my D-Link dual band gaming router, I didn't buy the solid gold packet protecting ethernet Cables! It has nothing to do with having a three floor residence.
On the other hand, I did work there for three years so I do know how to game the system. Due to the one year ADH I have only had to pay 99 a year to upgrade my laptop to a newer version.
Sent from my Transformer Prime TF201
I hope I can find one and a dock in stock... Wish me luck I have been looking forward to getting one
It'll be like going ice fishing.
Is there any color choice you're looking for in particular (Champagne (Gold) or Alchemist (Gray))?
good luck.
finding a prime here locally in chicago, is just as bad as the iPad 2 availability launch..gl on your search.
Good luck....once you do find it, it'll be more than worth it.
You so funny!
the_game_master said:
Is there any color choice you're looking for in particular (Champagne (Gold) or Alchemist (Gray))?
good luck.
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I want one of the Alchemist Grey's. All I got was Amethyst Grey.
For the OP:
Just remember, (if you have been researching the Prime, this is not news to you) - Make sure wherever you pick one up that they a) Have a good return policy, and CHECK it, don't assume. and b) Ideally they have a decent amount of stock. It doesn't help if you get a defective unit if there is nothing in stock to exchange it FOR.
Good luck. The Prime is a beautiful device. I hope you eithr get or plan to get a keyboard dock, as it's not just an accessory. It's the Primes "Other half", LOL - but is awesome and makes the Prime special and unique (or did until Lenovo ripped off the idea) I wonder what, if any kind of patents Asus has on the dock. It could never be completely unique to Asus, but they have done it so well, few if any can approach the tight integration that Asus has.
Let us know how it turns out!
try Staples, or Gamestop. You get a few free games already installed.
Gregory said:
I hope I can find one and a dock in stock... Wish me luck I have been looking forward to getting one
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It's very hard to find one trust me. Not one Best Buy in Michigan, Ohio, or Indiana has any available.After researching like mad. This where I just bought mine. Same exact thing.
http://www.gamestop.com/tablets/asus-transformer-prime-32gb-grey-tablet-bundle/98405
Just before I would recommend calling & double check they do have available. When I ordered mine last Wednesday there was a couple hundred available.
Hope this helps!
Good Luck!
Sent from my Transformer Prime TF201 using Tapatalk
TigerDirect has 64GB Grey in stock atm.
http://www.tigerdirect.com/applications/SearchTools/item-details.asp?EdpNo=1614915&SRCCODE=LINKSHARE&cm_mmc_o=-ddCjC1bELltzywCjC-d2CjCdwwp&AffiliateID=AKGBlS8SPlM-dm7Qz9KkjSp5QA41d.5CbA
No luck tonight, struck out @ Best-Buy (Last Resort), Game Stop, Target, Staples, Wally World and a couple or three local joints... Microcenter's website says they have a few in stock headed there in the morn...
Gregory said:
No luck tonight, struck out @ Best-Buy (Last Resort), Game Stop, Target, Staples, Wally World and a couple or three local joints... Microcenter's website says they have a few in stock headed there in the morn...
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If you want to try bestbuy again. Try this go to the salesperson and tell them this "I would like an OMS order SKU#4038674"
Finally found one ! and it was the ONLY one my local Tiger Direct Brick & Mortar had one, Found one dock @ my local Best Buy just Finished with all the OTA updates WiFi is good Haven't tried Bluetooth yet I tried GPS briefly and got no lock.... off to research ! Man this thing is AWESOME !!!
Prime docks are available in best buy now as a walk in walk out purchase? What's the OMS order number for the dock in case they don't have it.
This is gonna sound stupid... but what is an oms # ?
Sent from my Transformer Prime TF201 using XDA Premium HD app
Like a special order or similar..like order for warehouse item
Would it be on the receipt or the box ?
Got my dock last week at my local Best Buy in Pa. Last one on the shelf. Looking at the box and receipt and don't know what number you need?
I call the 1-800 number for gamestop weekly to see if they are doing it yet, but they keep telling me that until an official recall of this pos is announced, it isn't going to happen. Maybe more of us should keep calling. We only have a little over 3 months left until all bets are off because best buy and amazon are doing it based on the 1 year manufacture's warranty.
The number is 1-800-883-8895. Lets get those calls going so maybe they will change their minds. I know that I won't ever buy anything from gamestop again because of this.
The more of us that call over and over will make them see that this is a problem. Tell them that Best Buy and Amazon are doing it.
I like the idea, it would be funny if it actually worked. Unfortunately I bought my prime at Nebraska Furniture Mart, and when I asked them about it they just laughed at me and asked if I was serious, which I don't blame them. This should be Asus' responsibility.
I agree that it is definitly Asus's responsibilty but they could care less. They are just playing the silent game or tell us to RMA it so they can dent it and scratch it up and then send it back unrepaired.
So now its up to the retailers to step it up like best buy and amazon to show that they have their customer's backs and shove these manufacture defective pos's right back to Asus.
I mean come on. I can't even open GMail without it crashing and having to reboot. Not to mention playing a game. Oh and I love having to switch seats with my brother in law who has an Ipad so that I can be closer to the router to get a signal.
I tried to call mediaworld (a very common store here in italy), where i bought my prime, just for curiosity, saying exactly what people who got an exchange said to bestbuy. They answered me that the only thing i could do was RMA the product to have its back cover replaced with a plastic one ................ (i addressed wifi as the biggest problem of the tablet). Here in italy, in italian stores, having a product exchanged like bestbuy products is a wonderful dream!
Sent from my Transformer Prime TF201 using xda premium
I will join you & call weekly as well. Mine is from Gamestop... sigh......=/
Although, this is really ASUS responsibility.
I sent an email as opposed to calling them as I'm in the UK which I have quoted below. It's a tad bit melodramatic but whatever .
Hello,
As I'm sure you are aware many of those who have purchased Asus TF201 Transformer Primes have faced a mountain of problems ranging from rather tame issues such as minor light bleed or a couple of dead or stuck pixels to major issues that make the device borderline impossible to use such as very poor WiFi range and speeds and system hangs and freezes that make something as simple as changing something in the settings a needlessly difficult chore.
Now, many of us (And I stress the many) who have encountered the aforementioned problems have looked to Asus directly to rectify and fix these issues whether it be via updates to the tablets software or by shipping off their tablet to Asus for them to fix it directly. These fixes have not came which has left those with issues with a $500+ tablet that has for some, become a paper weight. Those who have sent their tablet off to Asus have came back with horror stories such as physical damage to the tablet itself including scratched backplates and screens and even bends in the aluminium casing on the Prime, not to mention the more than a month long turnaround only for them to receive their Primes back battered and bruised with none of the problems they sent it in for fixed.
As you are likely aware, both Best Buy and Amazon have been either giving customers who have came in to complain about their Primes store credit which has been swiftly used to buy what the Prime should have been, the TF700 Infinity also by Asus, or full refunds including shipping. This is what I would hope to hear yourselves doing as you as a company will have a much higher chance of getting something back from Asus than us consumers whether it be actual fixes/replacements on the faulty Primes or refunds on the stock of Primes that were returned to you. I would be very happy to receive store credit to spend in your store on the Infinity given the chance but I know that this is unlikely to happen.
I know that this email will fall on deaf ears and will probably be received by some guy at a desk employed to respond with generic emails but whatever, I tried.
Regards,
Jordan.
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That's awesome. You will have to let us know if you get a reply.
I just emailed them as well.
jason1993 said:
...They answered me that the only thing i could do was RMA the product to have its back cover replaced with a plastic one ...
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Hi,
any infos for this replacement? Can the back cover be replaced with the TF300 or TF700 ones?
Just sent my prime in yesterday regarding weak or unacceptable wifi signal...
Two days ago I called and after 5 CSR`s who all told me I was pretty much left with the tf201, based on it was 10 months past thier policy and that with no official recall nothing they could do. So I asked for another supervisor . After explaining the issues she told me she would call me back within 24 hours , low and behold 18 ours later she calls an says they would be happy t exchange for a tf700t and it would be shipped out overnight. And if I could please follow email instructions on returning my prime. Sounded reasonable. To me still doubtful I awaited and sure enough not even 24 hours later ups delivered a tf700t. I was very calm , collected and reasonable with all cars and am very pleased with the results. Hope this helps someone. Patience worked 2.5 hours of phone time and a small wait all it took for me. I stressed the Wifi issues to them and let them know Asus admitted to faulty design.
Sent from my Transformer Pad TF700T using xda app-developers app
bentear said:
Two days ago I called and after 5 CSR`s who all told me I was pretty much left with the tf201, based on it was 10 months past thier policy and that with no official recall nothing they could do. So I asked for another supervisor . After explaining the issues she told me she would call me back within 24 hours , low and behold 18 ours later she calls an says they would be happy t exchange for a tf700t and it would be shipped out overnight. And if I could please follow email instructions on returning my prime. Sounded reasonable. To me still doubtful I awaited and sure enough not even 24 hours later ups delivered a tf700t. I was very calm , collected and reasonable with all cars and am very pleased with the results. Hope this helps someone. Patience worked 2.5 hours of phone time and a small wait all it took for me. I stressed the Wifi issues to them and let them know Asus admitted to faulty design.
Sent from my Transformer Pad TF700T using xda app-developers app
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Thank you very much. I'm calling now.
Anyone having problems message me I will give supervisor name who authorized the for me
Sent from my Transformer Pad TF700T using xda app-developers app
Unfortunately calling them doesn't seem to be an option for me and they haven't replied to my email yet . Keep me updated those who try this and awesome news, Bentear .
noob
Ll
bentear said:
Anyone having problems message me I will give supervisor name who authorized the for me
Sent from my Transformer Pad TF700T using xda app-developers app
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Hi Bentear. Great news about your prime. It wasn't clear to me what store you had called. I purchased my prime from Amazon in January and have sent it back twice. The second time, the wifi was a little better, all the other problems untouched or made worse. Tablet is dying a little more each day. If you could let me know the store and the supv. name, I will rename the 4th of July BENTEAR DAY
---------- Post added at 03:43 PM ---------- Previous post was at 02:47 PM ----------
I sent the Asus CEO, [email protected] and Chairman, [email protected] emails about my tablet defects. Of course, I haven't heard anything back and don't expect to. They have all this BS about caring for their customers on their website, brochures,etc. They only care about bringing people in, grab their money and then kick them out the backdoor. Well, those are the email addresses in case any of you want to contact them. I've posted the addresses on all the forums I belong to, the two Facebook pages that Asus has and a mens room stall. LOL. I had meant to post the addresses everyday at least somewhere but health problems put that on hold. Time to hit the trash sellers again and start the circuit back up.
tomh1313 said:
Ll
Hi Bentear. Great news about your prime. It wasn't clear to me what store you had called. I purchased my prime from Amazon in January and have sent it back twice. The second time, the wifi was a little better, all the other problems untouched or made worse. Tablet is dying a little more each day. If you could let me know the store and the supv. name, I will rename the 4th of July BENTEAR DAY
---------- Post added at 03:43 PM ---------- Previous post was at 02:47 PM ----------
I sent the Asus CEO, [email protected] and Chairman, [email protected] emails about my tablet defects. Of course, I haven't heard anything back and don't expect to. They have all this BS about caring for their customers on their website, brochures,etc. They only care about bringing people in, grab their money and then kick them out the backdoor. Well, those are the email addresses in case any of you want to contact them. I've posted the addresses on all the forums I belong to, the two Facebook pages that Asus has and a mens room stall. LOL. I had meant to post the addresses everyday at least somewhere but health problems put that on hold. Time to hit the trash sellers again and start the circuit back up.
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Well, i don't know if those e-mail adresses are real, but i give it a shot and send the following mail
Hi,
I'm writing to you, with the hope that my mail can alert you to the bad image Asus have in this moment, mostly related with the attitude showed about the Asus TF201 issues.
I have one of this devices, which is supposed to be a high end device.
However, it is not... and that's because the device is full of issues, mostly related to hardware design flaws. The known design issues are:
- Metal back plate, which blocks Wi-Fi, Bluetooth and GPS signal.
- Poor I/O performance which slows down the tablet overall performance and causes instability.
Many people are waiting for 10 months for a magic solution or a recall/refund by Asus. However, all we have see is desperate attempts to fix the hardware issues with unsuccessfully software patches, and even those patches release is frozen for 3 months now.
Some stores on US (Amazon, Best Buy, ... ) are starting to refund their clients, and guess what, people is exchanging their Asus tablets for tablets from other brands.
I believe this is embarrassing for Asus image and you should do something about it.
One idea of damage control is to recall all the TF201, and exchange it for free with TF700, which have some of this issues solved (not all, unfortunately...).
You can see how people are feeling about Asus on this famous Android developers Forum --> http://forum.xda-developers.com/forumdisplay.php?f=1412
I expect you read this e-mail and take some measures about this problem.
Thanks in advance for reading my e-mail.
PR
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Cool! I also got mine from gamestop and since then my micro HDMI died, gps sucks, and my router is outside of my room and I only get 2/4 bars on this thing. Just terrible. Will definitely attempt to contact for an exchange/refund
several weeks ago I went to gamestop where i bought my prime and exchange it. ok the story is that I bought the extended warranty on it and the prime I had was not giving me much problems so I was riding it out. how ever my wife by mistake broke my hdmi port so i decided to go and exchange since i had the extended warranty. so i went in and ask the manager to please exchange to the infinity or put my money in a gift card he said was not able to because they had the prime in stock. so he went and gave me a new prime and gave me a new warranty for free. so on my way home i decided to stop at a different game stop. talked to a manager and went back and forward for almost an hour it was not till I said what I'm going to do with this thing since i don't want it and is brand new in a box and i refuse to open it to test if it is good or not and the horror stories of rma and last when I said I was contacting corporate since he was not been helpful in a very respectful way that he agreed to exchange my tablet since it was new for a infinity. that was Saturday and on Tuesday he called me to go and pick it up and went and renew my warranty again for free for another year. so guys don't give up on this it will not be as easy as amazon or best buy but it can be done.
Sent from my ASUS Transformer Pad TF700T using xda premium
That assumes we took out extended warranty, which most of us didn't. They'll do sweet FA themselves and tell us to take it up with Asus. Glad you had some success though .
Moothead2 said:
That assumes we took out extended warranty, which most of us didn't. They'll do sweet FA themselves and tell us to take it up with Asus. Glad you had some success though .
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I usually don't buy warranties but for this one I was unsure so I did and it came handy. Hope more people get lucky and get it swipe out.
Sent from my ASUS Transformer Pad TF700T using xda premium
bentear said:
Anyone having problems message me I will give supervisor name who authorized the for me
Sent from my Transformer Pad TF700T using xda app-developers app
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Bentear, I sent you a PM for the supervisor's name.
IMPORTANT LEGAL NOTICE FROM ASUS
Asus has agreed to settle a class action lawsuit concerning your Asus Eee Pad
TF201 Transformer Prime tablet. If you own or owned a TF201, you may be entitled to $17 and a free GPS extension kit. This Notice is approved by a Federal Court, and is not a solicitation.
Please visit www.AsusTF201Settlement.com or call 1-877-211-8361 for more information.
You are eligible to participate in the settlement if you are a United States resident who bought a TF201, and experienced lost or reduced GPS functionality or weak/intermittent WiFi performance. To claim a cash payment and a Dongle, you must submit a Claim Form on the website, by email or by regular mail by
May 31, 2013. If you do not submit a timely claim, your rights will not be affected.
The Court has not yet approved the settlement. It will have a hearing to decide whether to do so. If you choose to, you may object to this settlement by
June 20, 2013 and ask the Court not to approve the proposed settlement. Please remember that if you choose not to participate in the settlement, your rights will not be affected. Please visit the website or call the toll-free number for more information.
I wonder if this means that the European support lines might now send a GPS Dongle to those of us that missed out /refused?
I just filed mine. Ill see what happens.
Sent from my SCH-I605 using xda premium
Meh, already got a dongle, and $17 isn't really worth the trouble. If Asus truly wanted to make amends for releasing such a flawed product, they should have adjusted the price to reflect what the device should realistically cost given it's performance and refund the difference. And before I am called crazy, HP refunded the price difference for the TouchPad for early adopters after their fire sale, and Apple has refunded around $100 to early adopters of the iPad 3 after the release of the ipad 4 refresh a couple months later. Or maybe it was an issue with the ipad 2, I don't quite remember the specifics. As far as I am concerned, $17 is more of an insult than anything useful. I would consider $100 back to be fair compensation, and is well in line with the things Apple has done without actually releasing a flawed product. But I guess that's what separates a company who cares about their customer base from a company who tries to push as many devices out the door and quickly move on to the next thing.
$17 bucks??? Really!??!
And what about those outside US?
Do NOT take this settlement, if you do than come June when the case goes to court you have already wiped your hands clean of any further benefits such as refunds, exchanges, etc.
$17 and a dongle you can already get if you registered your Asus on their site? LMFAO what a douche move.
$17 :laugh: I've already received 2 GPS dongles that I never use. Anyway my Primes WiFi is fine.
Can i join from Israel ? (dont want 17$)
wifi is terrible
i say tell them to screw off,
wth is the point of $17? this piece of junk cost $500 and gps, wifi and bluetooth isn't the only issue of this junk
They should replace our primes with the Infinity. Atleast the TF300 -_-
---------- Post added at 06:14 PM ---------- Previous post was at 06:08 PM ----------
Nightpath said:
Do NOT take this settlement, if you do than come June when the case goes to court you have already wiped your hands clean of any further benefits such as refunds, exchanges, etc.
$17 and a dongle you can already get if you registered your Asus on their site? LMFAO what a douche move.
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What court settlement?
i say at least give us $100~200 refund
or let us trade this junk in
Soo.... Canadians are just out of luck? And it seems like a such tiny morsel for those people who are having larger problems.
Where is the settlement for the fact that the Transformer Prime runs slower than a Kindle Fire, or thread number 2 on here. I am so glad I got rid of this thing when I lost the ability to unlock after I had my cracked screen fixed.
Sent from my Nexus 10 using xda premium
Everyone deny it!
The wording reads:
"The lawsuit claimed that the Asus Eee Pad TF201 Transformer Prime tablet GPS and WiFi signal quality is diminished based on the design of the tablet. "
http://www.asustf201settlement.com
The GPS dongle does absolutely nothing to address the terrible WiFi signal quality due to the all aluminum backing (which also makes GPS useless).
They should be FORCED to replace the faulty prime, which really is anything BUT Prime!, with the Infinity in order to fix the week WiFi and all other problems the "prime" has.
WORLDWIDE and NOW please.
kaixis said:
They should be FORCED to replace the faulty prime, which really is anything BUT Prime!, with the Infinity in order to fix the week WiFi and all other problems the "prime" has.
WORLDWIDE and NOW please.
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Look, I certainly share your concern, but what you wrote is ridiculous. Asus should compensate for the Prime's failures, but the Infinity is a whole different device. If you really want one, you should go an buy one, but none of us deserve one for free just because the Prime is sub par. $100 or so would be fair.
sputnik767 said:
Look, I certainly share your concern, but what you wrote is ridiculous. Asus should compensate for the Prime's failures, but the Infinity is a whole different device. If you really want one, you should go an buy one, but none of us deserve one for free just because the Prime is sub par. $100 or so would be fair.
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I'd probably go for a $100 offer; $17 and another dongle isn't gonna cut it.
Sent from my Transformer Prime TF201 using xda premium
getting a new device would be great and all but its nto gonna happen, its gonna cost asus way too much and they rather lose the customer by then~
but $100~ is pretty fair
thats more or less what they from the profit of the prime (prob more but yeah...)
Just wanna make sure I understand this clear. If nobody responds to this [email protected]! offer then we stand a better and chance in June of a better deal?
Lyvewire said:
Just wanna make sure I understand this clear. If nobody responds to this [email protected]! offer then we stand a better and chance in June of a better deal?
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What makes people think there's a better deal in the works? I think the $17 is as much as you're going to get. Oh well, should buy you a 1/3 tank of gas.