Hello.
When I leave my phone in sleep mode (screen locked and light off) and try to wake with On/Off button, sometimes I get a black screen with a faintly image. The touchscreen works and all the buttons, and if you click 2 times On/Off button - the image appears all ok. I tried to flash another stock ROM - all the same. Then I`ve unlocked the bootloader, rooted the phone and even did the S-off with wire trick (1.53 Hboot). Then I`ve tried 3-4 custom ROMs with 6-7 different kernels, from stock to custom, but all the same. Yes, I`ve updated the firmware file, also, but with no difference.
Well, I see that this problem is not so usual, but I couldn`t find any real solution. Did anyone have this kind of problem and solved it? Since I got this phone from another country - official warranty is out of the question, I need a DIY solution.
Any help is greatly appreciated.
THX in advance!!!
I would have to say it looks like the light for your screen is dying, I had my screen replaced once, my screen would flicker from very dark to very bright
Sent from my HTC EVO 3D X515m using xda premium
flashallthetime said:
I would have to say it looks like the light for your screen is dying, I had my screen replaced once, my screen would flicker from very dark to very bright
Sent from my HTC EVO 3D X515m using xda premium
Click to expand...
Click to collapse
hmmmm, but when I get the OK image - it doesn`t flicker or go from dark to bright, it only has trouble to "wake up from sleep mode". even when i relock the screen quickly and don`t leave it unused for 2-3 minutes, the screen works OK every time....it looks like a software problem, but still I didn`t manage to fix it with all the ROMs/kernels/firmwares I`ve flashed....
E-ducation said:
Hello.
When I leave my phone in sleep mode (screen locked and light off) and try to wake with On/Off button, sometimes I get a black screen with a faintly image. The touchscreen works and all the buttons, and if you click 2 times On/Off button - the image appears all ok. I tried to flash another stock ROM - all the same. Then I`ve unlocked the bootloader, rooted the phone and even did the S-off with wire trick (1.53 Hboot). Then I`ve tried 3-4 custom ROMs with 6-7 different kernels, from stock to custom, but all the same. Yes, I`ve updated the firmware file, also, but with no difference.
Well, I see that this problem is not so usual, but I couldn`t find any real solution. Did anyone have this kind of problem and solved it? Since I got this phone from another country - official warranty is out of the question, I need a DIY solution.
Any help is greatly appreciated.
THX in advance!!!
Click to expand...
Click to collapse
Thinking about how to troubleshoot if hardware or software. When in sleep mode, instead of using the power button, I would have the phone plugged into a computer and use the " adb reboot " command to reboot the phone without touching the phone a few times and see if it lights up correctly. The first thing you should see is the boot screen, and if it works every time, then you do have an issue with your firmware. If you don't see that boot screen first every time, then as much as it sucks, I would guess there is a hardware issue.
Good luck, but this is the easiest way I know of to help determine what the issue likely is.
Minor update here, the first thing (at least on mine) that I see is the lock screen for just a quick second or two, then it quickly goes into the boot sequence. This is important as in "sleep" the ROM is running, so if the first thing you see is the boot sequence every time, and not the lock screen, then it points more to a software problem than a hardware issue. CM9 had an issue for the epic4g where you had to turn it off and on sometimes to get the keyboard to light. They found the issue in the firmware causing it.
Just wanted to make this as accurate as possible.
Wow so I am not the only person with this problem. The EVO 3D that I have was replacement phone that was given to me from Sprint from the first EVO 3D that I had which had issues with the digitizer. I received the replacement phone this past Tuesday and it worked fine for two days. It was not rooted and I did install the ICS update. On Friday morning I took it off the charger and went to work, while in the break room the screen suddenly went black and I could not get the phone to display anything after that. The Android function buttons at the bottom will light up but the screen wont, the phone also gets hot even with it powered off.
Long story short, I took it back to the Sprint store where they ordered me yet another replacement EVO 3D. Has anyone had to go through 3 EVO 3Ds or more?
sonza said:
Thinking about how to troubleshoot if hardware or software. When in sleep mode, instead of using the power button, I would have the phone plugged into a computer and use the " adb reboot " command to reboot the phone without touching the phone a few times and see if it lights up correctly. The first thing you should see is the boot screen, and if it works every time, then you do have an issue with your firmware. If you don't see that boot screen first every time, then as much as it sucks, I would guess there is a hardware issue.
Good luck, but this is the easiest way I know of to help determine what the issue likely is.
Minor update here, the first thing (at least on mine) that I see is the lock screen for just a quick second or two, then it quickly goes into the boot sequence. This is important as in "sleep" the ROM is running, so if the first thing you see is the boot sequence every time, and not the lock screen, then it points more to a software problem than a hardware issue. CM9 had an issue for the epic4g where you had to turn it off and on sometimes to get the keyboard to light. They found the issue in the firmware causing it.
Just wanted to make this as accurate as possible.
Click to expand...
Click to collapse
Excellent thinking, I didn't think in that direction. I'll try this tomorow, since I'm not at home. My personal oppinion that it's a software problem but if I did all the above - what did I miss? If I flashed the firmware, ROM and kernel, what else is left untouched that could affect the LCD? Could anyone suggest a good kernel? Or can I downgrade the firmware, since no one had such a problem with GB?
just to inform all - I tried all soft solutions, but all the samo. finaly - I replaced the LCD and everything is OK.
THX all for help
Related
Qeustion
My HD screen is off, and i cant seem to get it on again.
I just was working on it 1hour ago, took it out of my pocket and see that i have no screen.
Rebooted the phone, but no succes .. i see the screen turning on, but it light-gray (backlight) but no actual info/colors etc, also tryd a soft reset, no succes.
I have the Energy ROM Com5 build from 8July with the new 2.12 radio rom.
Could it be that in some way the screen died?
Hope someone can help me, im @ work now so i cant connect it with the PC.
When im home im planning to reflash the device ..
Thanks!
Weird
I just pressed a button and the screen turned on, and the colours/info just slowely fade away ... weird.
Could it be that the touchscreen is not oke anymore?
Or could it be a problem in the radio/rom i use? (and therefore a reflash could fix this?)
Hope its a easy sollution, otherwise ill be flashing it to stock and get it fixed by HTC.
Very very strange.
It seems to work again.
Anyone think i should reflash it to stock and try get a new one?
Are these signs of a screen going defect?
I dont know, first phone for me with touchscreen.
I would suspect a faulty screen, if it is still within warranty i would deffinately get a new one, however yes, try going back to stock first, see if it helps, it may be just a bad flash.
screen problem
I've had this and similar problems with my HD2, now on the 5th replacement from HTC in just 6 months of owning the phone. I also had the same problem on my HTC HD previously. Press the power key and just the buttons at the bottom light up but no response from the screen. Also had exactly the same problem your experiencing where you can faintly see the screen but not lit up. Flash it to stock rom and return to HTC for repair.
BEWARE!!! take some pics with date stamps of your handset before returning. They sent me 3 handsets all with the glass front panel not fitted correctly. Check the return handset carefully, you should be able to feel a lip between the casing and the screen as the screen is set a fraction lower than the casing. THis should be uniform all around. They tried telling me that i had damaged it myself despite calling them as soon as the handset had been delivered back to me.
micky9869 said:
Press the power key and just the buttons at the bottom light up but no response from the screen.
Click to expand...
Click to collapse
That's 'sleep of death', which affects loads of htc devices.
Oke i will stock it soon and return for repair.
I think its idd a screen problem, cause when the screen isnt functioning anymore, and when i put my ear on the glass, i hear a little squishing sound, like air is escaping .. it doesnt do that when the screen shows info/colour.
I know there are hundreds of threads and articles posted about HD2s freezing with the lock screen but this issue seems different to me. My problem is that whenever I lock the phone the touch screen will freeze entirely. I thought a work around may be to install a different lock screen. After installing that I can get past the lock screen but the touch screen still is not responsive. I have no idea what to do. I already did a hard reset and it still does it. I would like to add that it is completely consistent. It happens every time without fail. In order to even use the phone I have to pull the battery and I get one use out of it before it locks and I have to pull the battery again. Does anyone have any suggestions? I would really appreciate it..
Update: I flashed the original ROM to my phone and the freezing problem still exists.. I have no idea what to do at this point.
Update 2: Narrowed down the problem to being the physical "power/end/lock" button. If I slightly press it but not fully it will go to the honeycomb style menu with all the apps. If I press it fully the screen will go out like normal but then if I restore it, the entire screen is locked up. Nothing will work after that until I pull the battery.
I've directly linked the issue with the power button. I dont know why all of a sudden the power button would have a different function. The work around I found is while the phone is locked and the screen is off I can press the green button to unlock the phone and the touch screen will then function. If I use the power button it will remain frozen. Any ideas what happened?
Hello,
I got some bad news for you, this issue is actually related to the digitizer (hardware) not software. What i would recommend is called HTC for a repair and send it in, it is covered by warranty, hopefully you have warranty.
A lot of people are having this issue, no-one yet has been able to pinpoint the cause, but here is the link a thread with similar problem:
http://forum.xda-developers.com/showthread.php?t=854165
Luckych
Thanks for the reply. I do not think I have a warranty on this phone considering I bought it privately. Ill talk to Tmo and HTC and see what I can do. Just a theory, I may be wrong. But I live in PA and its been getting below 20 here lately. I noticed today that my work around didnt work when I was outside working on my car. Then I went inside and used a blow dryer to heat up the phone and it started working again. The end button didn't function properly but I could unlock the phone with the green send button. Perhaps the cold weather is shorting out people's digitizers? I don't really know how they work so that's why i said its only a theory. I bought this phone in the spring and didnt have an issue until now when it started getting really cold.
I'm brand new to HTC devices so I'm unsure if the dialer is sense or if this is a ICS dialer were dealing with. (My old phone was a Droidx, so my exp is with blur and asop 2.3 from liberty).
Either way though i seem to have come across an interesting "bug" or at least unusual behavior.
I've noticed on almost every other call, weather it's incoming or outgoing, the MOMENT you dial/answer the screen goes dark. Now i can press the power button to wake it up again and it will stay on for exactly 5 seconds before going dark again. If i flip on speaker phone the screen will stay on, however the moment i turn off speaker phone it goes dark again.
Whats really annoying is if i go back to the home screen it still goes dark after 5 seconds but now when i wake it up it's at the lock screen. If i try to unlock it the moment i touch the screen it goes dark. No matter where i touch the screen the phone is now perma locked until the call is finished.
Now like i said this happens every other call so far in the 6 times I've tested this, which i thought was really odd. The other times the screen stays on and acts completely normal no matter what i do while a call is active. Fresh reboot makes no difference. I haven't done a factory reset yet as I'm trying avoid that.
What i have done so far is unlocked the bootloader, Flashed recovery, and the root from con247's thread in the dev section. I don't think that has anything to do with it though since i noticed the screen going black during a call before i started messing with bootloaders/recovery/root. I just didn't test it as well before doing those things cuz i didn't think anything of it.
Is anyone else seeing this behavior and does anyone have any suggestions?
Void4ever
void4ever said:
I'm brand new to HTC devices so I'm unsure if the dialer is sense or if this is a ICS dialer were dealing with. (My old phone was a Droidx, so my exp is with blur and asop 2.3 from liberty).
Either way though i seem to have come across an interesting "bug" or at least unusual behavior.
I've noticed on almost every other call, weather it's incoming or outgoing, the MOMENT you dial/answer the screen goes dark. Now i can press the power button to wake it up again and it will stay on for exactly 5 seconds before going dark again. If i flip on speaker phone the screen will stay on, however the moment i turn off speaker phone it goes dark again.
Whats really annoying is if i go back to the home screen it still goes dark after 5 seconds but now when i wake it up it's at the lock screen. If i try to unlock it the moment i touch the screen it goes dark. No matter where i touch the screen the phone is now perma locked until the call is finished.
Now like i said this happens every other call so far in the 6 times I've tested this, which i thought was really odd. The other times the screen stays on and acts completely normal no matter what i do while a call is active. Fresh reboot makes no difference. I haven't done a factory reset yet as I'm trying avoid that.
What i have done so far is unlocked the bootloader, Flashed recovery, and the root from con247's thread in the dev section. I don't think that has anything to do with it though since i noticed the screen going black during a call before i started messing with bootloaders/recovery/root. I just didn't test it as well before doing those things cuz i didn't think anything of it.
Is anyone else seeing this behavior and does anyone have any suggestions?
Void4ever
Click to expand...
Click to collapse
Sounds like the proximity sensor is going wonky. You might try a factory reset and without installing anything else see if you get the same issue. Also, make sure that any programs you have installed are not affecting it for some reason.
blazingwolf said:
Sounds like the proximity sensor is going wonky. You might try a factory reset and without installing anything else see if you get the same issue. Also, make sure that any programs you have installed are not affecting it for some reason.
Click to expand...
Click to collapse
Just factory reset it, skipped setup completely and started making calls, same issue. You maybe right about the sensor though. The first call acted up like i explained. The second call the screen was staying on like i expected, but once i switched speaker phone off and then back on the screen shut off and started acting like call one again.
I just got this phone 6 hours ago i wonder how hard it will be to convince verizon there's a hardware fault. I guess i'd better unroot it and remove recovery so i can call in the morning.
Void4ever
I just wanted to make sure i understand this before i do it.
To remove the root i need to install the RUU for the phone, which i found at http://themikmik.com/showthread.php?13550-Asian-Shooter-goes-ICS-and-a-VZW-Fireball-RUU (second link i assume).
I haven't downloaded it yet, but it's an exe. Will it flash the phone via USB, or does it just extract something i can use recovery to flash with?
Once i get the root removed i just need to flash back the original recovery and i should be good to go right?
Void4ever
void4ever said:
I just wanted to make sure i understand this before i do it.
To remove the root i need to install the RUU for the phone, which i found at http://themikmik.com/showthread.php?13550-Asian-Shooter-goes-ICS-and-a-VZW-Fireball-RUU (second link i assume).
I haven't downloaded it yet, but it's an exe. Will it flash the phone via USB, or does it just extract something i can use recovery to flash with?
Once i get the root removed i just need to flash back the original recovery and i should be good to go right?
Void4ever
Click to expand...
Click to collapse
There are directions in the RUU that will explain all of the steps. You will connect your phone with the USB cable.
It shouldn't be to hard to convince them. Just show them the steps you did to reproduce the issue. Good luck.
On the phone right now and the guy is setting up overnight sat delivery to my house. We are a fairly large business account so i'm glad they are going that extra mile.
Just to note I've noticed the sensor doesn't shut off after a call is complete. In fact it stayed on last night for around 6 hours before finally turning off. I did another test this morning and once again the sensor is stuck on, so good call. Thanks so much for your help, i never would have thought sensor, it seemed like a software issue to me!
Void4ever
void4ever said:
On the phone right now and the guy is setting up overnight sat delivery to my house. We are a fairly large business account so i'm glad they are going that extra mile.
Just to note I've noticed the sensor doesn't shut off after a call is complete. In fact it stayed on last night for around 6 hours before finally turning off. I did another test this morning and once again the sensor is stuck on, so good call. Thanks so much for your help, i never would have thought sensor, it seemed like a software issue to me!
Void4ever
Click to expand...
Click to collapse
No problem. Glad you got a new one coming.
replacement came today and it works like a dream now, got custom recovery and root going! It was def a bad prox sensor on the other one. Thanks again for your help wolf!
Void4ever
Good to hear man. Enjoy that puppy.
void4ever said:
replacement came today and it works like a dream now, got custom recovery and root going! It was def a bad prox sensor on the other one. Thanks again for your help wolf!
Void4ever
Click to expand...
Click to collapse
Awesome.
Sent from my ADR6410LVW using Tapatalk 2
Hey everyone,
I just got a used EVO 3D shooteru and noticed that when the battery is inserted the back light of the LCD constantly stays on even without turning the actual phone on. Its brighter on one side than it is on the other. I did a hard reset but nothing changed. I decided to flash a custom ROM and see if anything changes. It is now rooted, s-off running Genesis v6. Absolutely no change. I've noticed that the LCD flickers sometimes. Also, when I go into fastboot by holding down Volume down and power ..before it boots I get a gray screen.
Does anyone have any ideas what this might be?
Most likely it's a hardware problem.
MrJyrks said:
Most likely it's a hardware problem.
Click to expand...
Click to collapse
Ya
I've had my XZU for a week now, everything has been working fine so far. Nonetheless I've noticed lately that when I turn it on I will see like a curtain or shade of colors from the top down up to half of the screen (it's like a flash, quickly disappearing), apart from that it will resume from sleep fine and no other issues, nonetheless is weird that this is happening now after a week of usage, I hope is not a symptom that something worse is about to happen. I have attached a Youtube link to a short video I just recorded.
NOTE: I do not think is a software problem because I booted the phone is "safe mode" and the exact same thing happened. It seems like a hardware issue that gets worse over time, because at the beginning happened once out of 4 times I turned it on, now is once every two times. I do not see a very good future with this phone
http://youtu.be/1ZucFrMvg_w
UPDATE 8/15: All my screen issues have been fully resolved with FW .475
So we have our own thread for the curtain now.
Sent from my C6802 using XDA Premium HD app
I think the issue is Power Management related, let me explain. If I turn on the device after being idle for a while (device is COLD) there will be no curtain issue, but if I turn it OFF and then ON right away (device is WARM) it seems the phone is entering a power save state and is not ready to be powered on again and that's when you get the curtain issue. The result seems to be very consistent with my explanation.
What I do not understand is that why this problem started happening after one week of usage, I thought it was application related but after my "safe boot" mode where no new applications are running only stock apps and I got the same result it can be application related. Also I thought that maybe the Stamina Mode had something to do with it, but it does not.
My last theory is that there is a piece of hardware that is getting degraded over time and when the phone is warm it will produce the curtain effect, if that's the case this is really bad, because the whole phone could stop working down the road. but it's just a theory.
Oh man
My experience with similar LCD issues has been around poor connection between the LCD screen and the motherboard. However, I'm by no means an expert on this.
I would definitely be claiming under the warranty for this.
I spoke with the vendor in Singapore and told me this is a known problem by Sony and they are working on a Firmware update. They suggested to keep the phone until the FW will be released in September and then decide if I will exchange it or keep it. The vendor also extended the Return/Exchange window until October so I will have enough time to test the phone after the FW update.
It's good to know that Sony has acknowledge the problem and is working on a solution.
Any chance Sony will do a firmware update to resolve this?
So it might be a firmware issue? I sure hope so
Sent from my C6802 using XDA Premium HD app
UPDATE 2
I think the problem is Power Management related, because if I leave the phone idle for 5min and then I turn it ON it will happen the issue you are seeing on the attached video. But if you turn it OFF and immediately turn it back ON again it will be fine. I think what is happening is that after 5min the phone will enter into DEEP POWER SAVE. The threshold to enter power save mode is around 15 seconds. I would say is something that should be able to be fixed with a Firmware update, but my only concern is why this problem did not happen during the first week, that behavior makes me think it's a Hardware problem that developed over the first week of usage, meaning a defective device.
NOTE: As you can see at the beginning of the video the phone has been Factory Reset, so there are no third party apps and anything wrong on the configuration.
http://youtu.be/vgnILc3ib8M
Mine did it the first day. I noticed it did it about 3 times that day. And I agree with you it might be the power save mode. Hopefully it gets resolved.
Sent from my C6802 using XDA Premium HD app
my phone has a problem too
http://youtu.be/Jv-QkbZBi58
Watch my video..
yellstop said:
http://youtu.be/Jv-QkbZBi58
Click to expand...
Click to collapse
I got a XPERIA Z ULTRA TODAY and I didn't install anything.
but When I push the power button, this phone wake up randomly.
after factory reset, this situation is same continuosly
http://youtu.be/pig1BurDaGw
brosenz said:
I've had my XZU for a week now, everything has been working fine so far. Nonetheless I've noticed lately that when I turn it on I will see like a curtain or shade of colors from the top down up to half of the screen (it's like a flash, quickly disappearing), apart from that it will resume from sleep fine and no other issues, nonetheless is weird that this is happening now after a week of usage, I hope is not a symptom that something worse is about to happen. I have attached a Youtube link to a short video I just recorded.
NOTE: I do not think is a software problem because I booted the phone is "safe mode" and the exact same thing happened. It seems like a hardware issue that gets worse over time, because at the beginning happened once out of 4 times I turned it on, now is once every two times. I do not see a very good future with this phone
http://youtu.be/1ZucFrMvg_w
Click to expand...
Click to collapse
My Z Ultra does exactly the same thing but it does not worry me. Seems to be a software glitch that should be easily fixed.
Mine happens when i am taking calls and i turn the screen on or off. Other times it is random but normally when i have been using the device for a period and then turn the screen on and off quickly after using it.
But yeah, i do not think it is an issue to worry about. If it was serious, surely the screen would be having issues a lot more when it is on and not under these specific situations?
ScottishSwan said:
My Z Ultra does exactly the same thing but it does not worry me. Seems to be a software glitch that should be easily fixed.
Mine happens when i am taking calls and i turn the screen on or off. Other times it is random but normally when i have been using the device for a period and then turn the screen on and off quickly after using it.
But yeah, i do not think it is an issue to worry about. If it was serious, surely the screen would be having issues a lot more when it is on and not under these specific situations?
Click to expand...
Click to collapse
If it's a software problem how is it possible that during the first week the phone worked fine?, even after a factory reset the problem will still be there, that means (to me at least) that a hardware issue develop during use for the first week and now it cannot be recovered
brosenz said:
If it's a software problem how is it possible that during the first week the phone worked fine?, even after a factory reset the problem will still be there, that means (to me at least) that a hardware issue develop during use for the first week and now it cannot be recovered
Click to expand...
Click to collapse
seems to me like the screen is not getting enough power for the first couple of seconds
douse this problem also happen if u disable stamina mode :?
dragnar said:
seems to me like the screen is not getting enough power for the first couple of seconds
douse this problem also happen if u disable stamina mode :?
Click to expand...
Click to collapse
I've tried both scenarios Stamin ON and OFF, same result no difference
So far the new update looks to have fix the curtain
Sent from my C6802 using XDA Premium HD app
Update:
2 days ago I left my ZU on charge all night and today updated to firmware 14.1.B.0.475 and touch wood no more screen issues, and finally my cover arrived just need the sbh-52 and dock and I am all good.
Do a factory reset with full wipe!!!
For make sure you totally wiped that garbage bro