Photon Shut Off - Motorola Photon 4G

Hey guys,
This is only the 2nd time this has happened, but was curious if it has happened to you...
When resting the phone on a laptop, the phone automatically shuts off, I had to do a battery pull to reboot and turn it on. Pressing Power alone did not help. The first time it happened, the phone was resting on the dryer...
Must be some kind of electrical interference? Also noticed the wallpaper went from Phase Beam to Stock ICS, and my battery % went from like 68% to 99% upon reboot...WTF hahah...

maybe the metal kickstand is causing some sort of conductive static discharge??? does this happen when you set the phone screen side down?

R2DeeTard said:
maybe the metal kickstand is causing some sort of conductive static discharge??? does this happen when you set the phone screen side down?
Click to expand...
Click to collapse
Hey R2, thanks for the response. I always set it screen up..you're on to something with the kickstand though...Yeah it's only happened twice in a year, so it's not a big deal, but I was able to duplicate the incident when I put it on my laptop again...the laptop itself was shut off, but still plugged into charge..it might have something to do with it..pretty whack.

I get that all the time if I'm not careful. Particularly when I put it on a metal desk at work. My phone's a little unique, so I thought it was particular to my device.
Sent from my Magical MoPho using xda premium

Yeah, it's pretty strange...maybe that's why they took the kickstand out of the Photon Q?

Related

[Q] Galaxy S2 turning off while in my pocket.

Has anyone had the problem that their Galaxy S2 randomly turns itself off when it's in their pocket.
It's happening quite often now, twice today, several times yesterday.
Take the phone out of my pocket and it's got a blackscreen that doesn't respond to being woken.
Holding the power buttons makes it reboot and all is fine again.
At first I thought it was because of the position of the power/wake button being pressed while in my pocket, but I've tried recreating this and it's not easy to do.
I am running Widgetlocker, so not sure if this is causing an issue.
It's an O2 branded phone, not rooted.
Cheers
I had it happen to me once, the first day I got it, but it hasn't happened since.
The only thing I can think of was that the phone was very very warm in my pocket, so I guessed that it might have overheated.
Yes, I did wonder if it was a heat problem. But it would have been sat there doing nothing so shouldn't have got too hot.
Sent from my GT-I9100 using XDA App
Now that's 3 times today. Within 5 minutes of being in my pocket.
Checked it straight away and it wasn't particularly warm.
Sent from my GT-I9100 using XDA App
Hi,
Happened to me few times, its not something very wrong with the phone.. What i did and after that I have no such reboots:
opens the back cover, cleaned the battery contact point (electric points) on battery and phone, put it back tightly, closed the back cover so there is not gap (not even a very small gap) between cover and phone..
after this never have reboots even having the phone in my pocket. hope this helps
Bobbajob said:
Has anyone had the problem that their Galaxy S2 randomly turns itself off when it's in their pocket.
It's happening quite often now, twice today, several times yesterday.
Take the phone out of my pocket and it's got a blackscreen that doesn't respond to being woken.
Holding the power buttons makes it reboot and all is fine again.
At first I thought it was because of the position of the power/wake button being pressed while in my pocket, but I've tried recreating this and it's not easy to do.
I am running Widgetlocker, so not sure if this is causing an issue.
It's an O2 branded phone, not rooted.
Cheers
Click to expand...
Click to collapse
nasgilani said:
Hi,
Happened to me few times, its not something very wrong with the phone.. What i did and after that I have no such reboots:
opens the back cover, cleaned the battery contact point (electric points) on battery and phone, put it back tightly, closed the back cover so there is not gap (not even a very small gap) between cover and phone..
after this never have reboots even having the phone in my pocket. hope this helps
Click to expand...
Click to collapse
Thanks for the tip. I've given it a good clean and put it back together and I'll monitor the situation.
Bobbajob said:
Thanks for the tip. I've given it a good clean and put it back together and I'll monitor the situation.
Click to expand...
Click to collapse
please post back with your findings - i've had the same a few times recently and it's annoying to say the least ...
This has never happened to me but hopefully nasgilani's method would work for you
nasgilani said:
Hi,
Happened to me few times, its not something very wrong with the phone.. What i did and after that I have no such reboots:
opens the back cover, cleaned the battery contact point (electric points) on battery and phone, put it back tightly, closed the back cover so there is not gap (not even a very small gap) between cover and phone..
after this never have reboots even having the phone in my pocket. hope this helps
Click to expand...
Click to collapse
I've seen this happen on other phones. The original Palm Pre needed a foam spacer in the second hardware rev. Maybe a piece of paper or two between the battery and the cover to make better contact. I'm happy saving 30 grams (and a better phone period) but this does chalk up a point to the Sensation build quality.
It's been okay so far today after cleaning the battery contacts and reseating the battery. But it has spent most of the day sat on my desk at work. So hardly a good test.
any update ? mine turned off again today. :-(
Mine has been doing this randomly as well. Its very annoying.
sohanlon07 said:
Mine has been doing this randomly as well. Its very annoying.
Click to expand...
Click to collapse
glad to hear that it's not just me. i really hope that it doesn't turn off in the middle of the night otherwise ...
It's been fine now for the last 3 days after cleaning the battery terminals and refitting the battery.
It looks like the battery was losing connection briefly while in my pocket causing it to turn off.
Sent from my GT-I9100 using XDA App
I also have the same issue. It's really hard to replicate the error and some days it doesn't happen. For some guy in this forum it turned out to be a faulty RAM... I hope this isn't the issue for us too!
A good way to check this is by enabling USB debugging, connecting to a pc and run "adb logcat" in the command console... then you wait for the phone to crash and post the logs here, hoping that someone will spot the error for you.
Sent from my disappointing GT - I9100
yup mine does too. some days 4 or 5 times some days not at all.
Have you tried giving the battery contacts and clean.
It might also be worth wedging a bit of paper folded up at the top of the battery to slightly increase the pressure on the terminals.
Mine only ever did it while the phone was in my pocket so a bit difficult connecting by usb.
Sent from my GT-I9100 using XDA App
This seems to be a widget locker problem for me. It opens with the home button even when locked does it not?
Just guessing.
Mine happened the last 2 nights, when i wake up I have to switch it on,
I have widget locker.
But i'm gonna uninstall it and see if it resolves it.
I had this going on but in my case I soon figured out that it was overheating from something that I'm guesssing had the phone at 100% although it was idle. Never did figure out what it was as a logcat showed nothing after the fact but that the phone was very hot to the touch if caught just after shutdown. That had been on villian rom which I liked but without being able to see a smoking gun in a logcat and never catching an app or system process running amok I ended up changing roms and the problem was gone. It should be noted that several people have reported doing a system reset and ridding themselves of this problem.

Prime powered on by itself while applying Skinomi

As i was taking out the bubbles and extra solution on the skinomi, my prime turned on by itself. Then it was sitting on my desk for a bit drying, and it turned on again. Is this something I should be concerned about? I'm a little bit worried that maybe some of the solution got inside the tablet.
If it turned on and didn't immediately short out you are probably fine. Just turn it off again and leave it somewhere warm and dry until the skin is fully dried.
I was applying a similar skin to the screen of my friend's EVO, and water go into the seams of the screen and we watched it creep across the inside of the screen, so we pulled the battery and let it fully dry overnight and the next day the phone continued to work with no problems.
pyro6128 said:
As i was taking out the bubbles and extra solution on the skinomi, my prime turned on by itself. Then it was sitting on my desk for a bit drying, and it turned on again. Is this something I should be concerned about? I'm a little bit worried that maybe some of the solution got inside the tablet.
Click to expand...
Click to collapse
Are you sure it wasn't on to begin with?
Yea it wasn't on. I turned it back off. The touch screen seemed to operate fine though. I guess I'll just let it be for a while
Sent from my Galaxy Nexus using Tapatalk

EVO 4G LTE wont' stop vibrating.

I was very happy to get my new phone, tossed on a screen protector, gave it a change, put it in it's nice new case. Then today it started vibrating. Non-stop. It kept vibrating even after I killed the power. Even after I did a factory reset. Still vibrating.
What I discovered is that if you put a little bit of pressure on the back of case about a half inch below the led flash, it makes some kind of mechanical connection causing the vibraion motor to activate. In my case it didn't take much pressure at all, and would often "stick" like that.
I had to take the cover off and massage the plastic a bit to get it to stop vibrating at me. It will still get stuck if I apply a bit of pressure on the back of the case.
Did I get a lemon, or does anyone else have this issue.
-E
Breken said:
I was very happy to get my new phone, tossed on a screen protector, gave it a change, put it in it's nice new case. Then today it started vibrating. Non-stop. It kept vibrating even after I killed the power. Even after I did a factory reset. Still vibrating.
What I discovered is that if you put a little bit of pressure on the back of case about a half inch below the led flash, it makes some kind of mechanical connection causing the vibraion motor to activate. In my case it didn't take much pressure at all, and would often "stick" like that.
I had to take the cover off and massage the plastic a bit to get it to stop vibrating at me. It will still get stuck if I apply a bit of pressure on the back of the case.
Did I get a lemon, or does anyone else have this issue.
-E
Click to expand...
Click to collapse
Must... restrain... joke...
I think you have a lemon that wont make lemonade. You're still under warranty, so why not just send it to a sprint repair store?
Try pulling the battery
Maybe it the screen protector touching the soft keys...
Sent from my SPH-D710 using XDA
shook187 said:
Try pulling the battery
Click to expand...
Click to collapse
That's cold.
sent from 2yr old Evo on ICS
shook187 said:
Try pulling the battery
Click to expand...
Click to collapse
Seriously, that's the first thing I wanted to do when the problem started. *smirk* That was a bit frustrating. I thought I was going to have to wait until the motor draining my battery. Sounds like I'll be taking it to the store. Annoying. Oh well, I'm making up for the perfect luck I had buying the original EVO on launch.
-E
Hopefully not a design issue and just a lemon.
I've had screen protectors do weird crap if they have tension on them. Pretty rare these days though.
I'd try removing screen protector (but I hate to see you waste one if that's not it).
Also if you hold volume down it will vibrate. Not sure if it will be continuous.
You might stopp fussing with it and get swapped out, when it's easy to show the problem they should replace it on teh spot.
Newest HTC evo LTE also vibrates nonstop even with power off
Same problem as noted. I have this HTC evo LTE 4 months
No screen protector.
Phone was on bedside night table charging when it wakes me up at 4AM on a Sunday with the nonstop vibrating. Powering off did not stop the vibrations.
Any suggestions
Going to necro rez this thread to share my experience with an identical issue.
Couple weeks ago I noticed that once in a while the vibration motor of my Evo 4G LTE (bought in June 2012) would turn on for a second or so for no particular reason (no incoming notifications). Several days later the motor started vibrating constantly, even when the phone was powered down. Taking off the back cover and "massaging" the area around the camera LED and headphone connector would slow down the rotation speed and sometimes completely stop it, but it would always start rotating again in minutes/hours. Putting the back cover on would always start the motor again.
I took the phone to the Sprint store for repair. The tech said he had never seen this issue before, but was quickly able to figure out that there was a short circuit in the two-pin connector for the vibration motor leads. Luckily, he had an extra connector, so I was out of the store in about 15 minutes with a perfectly working phone. Who knew I didn't have to RUU and S-ON, the guy didn't even turn it on
I'm having this issue as well. Exactly as described in OP. Pull the plastic cover and no more vibration, just the slightest pressure towards the camera and it starts again.. sucks.
jshow816 said:
I'm having this issue as well. Exactly as described in OP. Pull the plastic cover and no more vibration, just the slightest pressure towards the camera and it starts again.. sucks.
Click to expand...
Click to collapse
Like I said in the post above yours, might be a very simple repair that's worth a trip to a Sprint store.
Replaced vibration motor worked for me
I believe someone else mentioned on another site they replaced the vibration motor and the phone stopped vibrating all the time.
That is what worked for me. Took about 10 minutes. I had an old Evo LTE that was not working (glad I kept it) and removed the vibration motor assembly from it and swapped it for the one in my working phone.
All is well now. FYI...If you don't know what the motor looks like search for HTC Evo LTE vibration motor.
They are also being sold on Ebay for about $6 if you don't have one handy.
Thanks for the help, viva la Internet!:good:
I have the same problem. it is so annoying

[Q] My mom dropped her Photon in a bucket of soapy water months ago...

Like 6 -7 months ago,
Okay, so my mom dropped her Photon in a bucket of soapy water while she was trying to wash her car. She immediately took out the battery and tried to get most of the water out. She also put it under a fan to dry out for about 3-4 hours... then she plugged it in to charge! 0_0 (I wasn't there to tell her not to plug it in yet...) Few minutes after, I came home from school and she told me. I immediately rushed upstairs and unhooked it from the charger, and took out the battery. We put it in rice and left in there for some days. Finally I had the courage to plug it in. When I did, NOTHING. My mom mentioned something about it saying RSD protocol or something. At that point, I lost all hope and stashed it in the dead phone pile.
9/15/2012
I plugged the phone in, the green LED lit. I feel a vibrate, the 4 capacative buttons light. I hit the volume toggles; I hear the Android ding! Vibrate and LED also works! But guess what? The screen is just black... When you plug the Photon into the computer, you hear the notification sound on the Photon, and Windows detects it as:
USB Mass Storage Device
Motorola MB855 USB Device
Motorola MB855 USB Device
Even when booting up, you don't see the red Moto logo, it's like the LCD is dead. I even think the touchscreen functionality is dead too. I really believe now that I can bring this baby back to life somehow. Guys, what can I possibly do?
Maybe try replacing the LCD and digitizer. There should be parts for it on amazon. Its a pain to replace it though. Lastly, make sure that that the motherboard doesn't have signs of corrosion. Otherwise, you'll start to notice the phones performance degrade over time and eventually give out
Sent from my MB855
jajosh66 said:
My mom mentioned something about it saying RSD protocol or something.
Click to expand...
Click to collapse
That's so funny.. I can't imagine a mother talking about RSD. :laugh:
I'm sure you can find spare parts on Amazon or eBay, but you can always send it to Motorola and pay for fixing it.
If you decide to fix it by yourself, be careful. After I opened my Photon I couldn't use the power button, and I wasted hours on trying to fix it.
I had a similar issue a week ago, my phone was knocked off a table into my pool. I jumped in after it, clothes and all, and picked it up off the bottom.
I immediately threw it out of the pool, yeah, threw, jumped out and did a battery pull. I let is sit in rice for a few days, opened it up, and scrubbed the contacts on the mobo with a firm toothbrush and 90% isopropyl. It's been a week to the day, and everything is running fine except the proximity sensor. So the only issues I'm having now is when I am in a call, the LCD shuts off, and obviously the screen goes non-responsive.
The proximity sensor is constantly reading that something is close.
Not to derail the thread, but any suggestions on that?
To un-derail the thread, there are only 8 torx head screws holding the phone together, took me only about 20 mins or so to open my mopho to the mobo. if you thing it's worth it, take a look and see what you can see on yours.
use hair dryer
whenever my phones got in contact with water, I used a hair dryer to dry the phones. it worked all the time.
Bock Abrams said:
I had a similar issue a week ago, my phone was knocked off a table into my pool. I jumped in after it, clothes and all, and picked it up off the bottom.
I immediately threw it out of the pool, yeah, threw, jumped out and did a battery pull. I let is sit in rice for a few days, opened it up, and scrubbed the contacts on the mobo with a firm toothbrush and 90% isopropyl. It's been a week to the day, and everything is running fine except the proximity sensor. So the only issues I'm having now is when I am in a call, the LCD shuts off, and obviously the screen goes non-responsive.
The proximity sensor is constantly reading that something is close.
Not to derail the thread, but any suggestions on that?
To un-derail the thread, there are only 8 torx head screws holding the phone together, took me only about 20 mins or so to open my mopho to the mobo. if you thing it's worth it, take a look and see what you can see on yours.
Click to expand...
Click to collapse
portman said:
whenever my phones got in contact with water, I used a hair dryer to dry the phones. it worked all the time.
Click to expand...
Click to collapse
Ah, but here's the thing, It has been dry for a week now.
I consider the phone saved, and everything is working just as it did before it went swimming, save for the proximity sensor.
water damage repair
Ok i repair cell phones all day and for water damage you need to remove the motherboard and soak it in alcohol for 20 minutes then take a tooth brush and scrub the whole board to remove all the corrosion and do the same to the lcd and digitizer connections its a 50/50 shot
No help on a workaround for my busted proximity sensor? I can't use the keypad when making calls.

Evo 4G LTE Stopped working

Launch Evo 4G LTE
NOT rooted
I had been putting off doing the OTA's with plans to root, the phone was running 1.22...6
Series of Vibrations, then phone wouldn't wake up. When holding the Power+Volume down for a few seconds the keypad lights begin to flash. When holding Power+Volume up same thing happens. If I just hold the power button the lights flash, then stop. Upon pressing the power button again the phone vibrates (like it is turning on).
When using the power button to wake the phone the keypad lights come on, but no screen.
Randomly the phone will play loud noises, like the noise that happens when you turn it on.
Ideas?
Screen backlight quit maybe?
Sent from my EVO LTE using xda app
Just spontaneously? The phone was in my pocket, vibrated a few times, then wouldn't turn on.
Maybe? I had this happen once, but my phone wouldn't come back to life. I had to plug it in then wait for it to charge. I left it on the charger for about half an hour. Then it booted up ok after that.
When mine did it, all I would get were the three buttons on the bottom flashing nothing else. No sounds or vibrations.
Try that and see if it helps. If not, a visit to Sprint maybe needed. Good luck.
Sent from my EVO LTE using xda app
I have came to the conclusion that the screen has stopped working. The phone rings, and I can answer a call if I get lucky and slide my finger where the answer button should be.
Guess it's a trip to Sprint tomorrow.
Sounds like the backlight. The digitizer seems to still be working.
Sent from my EVO LTE using xda app
Went to Sprint, paid them $35 to open it up, see a little corrosion from "water damage", and refuse to replace anything because of the damage. I don't have insurance.
Not sure if it's worth trying to replace the screen myself?
The phone isn't even 6 months old. Could I talk to HTC and see if they will replace it?
Edit: I talked to HTC. They are supposed to email me a packing slip to send it to them for repair.
Base charge of $40 for them to look at it.
Do you think it's worth a try, or do you think they will see the corrosion and say the same thing Sprint said? So much bull that the phone isn't even 6 months old and the screen failed. I wouldn't even be mad if they actually had good customer service.
Side note: Is there a way to turn this phone off? I can reboot it, but I can't figure out a way to actually turn it off. I want to turn it off so I'll have a chance of getting some of my messages when I get a working phone.
Just hold the power button until it turns off.
Sent from my EVO using Tapatalk 2
Holding the power button causes a reset, holding the power button+volume down is a hard reset, both ways the phone reboots immediately after.
Took the phone to another Sprint store last night, same thing, but they actually explained it this time.There's a small area of corrosion on the main board basically under the headphone jack, this corrosion slowly spreads and shuts down parts of the phone. So basically there's a good chance the LCD is fine, the board just needs replaced.
This morning my alarms kept going off, after about 5 or 6 times I looked at my phone and the screen was on! Somehow and for some reason the screen is working again.
I suspect that the corrosion is causing a bad connection on the board. I plan to tear into the phone later today and see if I can clean it up a little bit.
Any points on cleaning corrosion off the board?
was the phone near water or something?? how does it get corrosion like that?? just wondering casue if i ever have to bring my phone to sprint and they say they wont fix it cause it has water corrosion and i never dropped water on it ill be heated!!
evo401 said:
was the phone near water or something?? how does it get corrosion like that?? just wondering casue if i ever have to bring my phone to sprint and they say they wont fix it cause it has water corrosion and i never dropped water on it ill be heated!!
Click to expand...
Click to collapse
I would assume sweat or steam from being in a bathroom while the shower is on. Either way its tough to say.
Sent from my Genesis that does what Nintendon't
Well that sucks. There has been many times on a hot summer day that when I get off a call that I have to wipe down my screen because I've sweat all over it. I would have assumed that the engineers would have designed it better than this. What happens on a rainy day and some rain gets in the phone thru the headphone jack? I guess the phone is toast after this? That's a sh*tty design
Sent from my EVO LTE using xda app
I attempted to take it apart and clean it up,but it's very hard to tell where the corrosion is. I believe my motherboard is toast. I I were to purchase a used motherboard off Ebay, would the ESN of the phone change?
And a little history of the phone - It was never dropped in water in any way, never taken to the bathroom when I was showering. The only times it had moisture on it would be from sweat while in my pocket or when using it in a small drizzle with a few rain drops accumulating on the screen. The place where it appears the corrosion started was at the headphone jack, so I would say to keep that as clean as possible.
Guess it's time to move on. Any news on when the next Evo is coming/name of it?

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