http://www.customerservicescoreboard.com/Asus scathing ,wow
I have now. Thanks. It makes me afraid to send my Prime in for repair. And it is questionable they can fix the crappy wifi. My one time calling support they did solve the minor problem, but the person was so unpleasant i hardly wanted to ever call back.
Sent from my Transformer Prime TF201 using Tapatalk 2
now i'm really scared
ssoldz said:
I have now. Thanks. It makes me afraid to send my Prime in for repair. And it is questionable they can fix the crappy wifi. My one time calling support they did solve the minor problem, but the person was so unpleasant i hardly wanted to ever call back.
Sent from my Transformer Prime TF201 using Tapatalk 2
Click to expand...
Click to collapse
I'm on my second rma and they say they will absolutely fix every problem on my 201,including gps without dongle and wif/bluetooth crap. They cant fix crap.
markd311 said:
I'm on my second rma and they say they will absolutely fix every problem on my 201,including gps without dongle and wif/bluetooth crap. They cant fix crap.
Click to expand...
Click to collapse
I have a C4 from end of april and have always stated that I had an okej gps(without dongle) + okej wifi/bluetooth. Sent it to RMA, my prime have been in 6 different european countries and when I finaly got it back I can confirm you that they must have done something with it'cause now I have a fully working gps/wifi and bluetooth. Try it maybe they found a way.
Sent from my Transformer Prime TF201 using XDA Premium HD app
ThiaiZ said:
I have a C4 from end of april and have always stated that I had an okej gps(without dongle) + okej wifi/bluetooth. Sent it to RMA, my prime have been in 6 different european countries and when I finaly got it back I can confirm you that they must have done something with it'cause now I have a fully working gps/wifi and bluetooth. Try it maybe they found a way.
Sent from my Transformer Prime TF201 using XDA Premium HD app
Click to expand...
Click to collapse
Wait, your GPS works as good as any other Android device?
GS_Dan said:
Wait, your GPS works as good as any other Android device?
Click to expand...
Click to collapse
As good as on my other 7 android devices.
Sent from my LG-P920 using xda premium
ThiaiZ said:
As good as on my other 7 android devices.
Sent from my LG-P920 using xda premium
Click to expand...
Click to collapse
Until you install a jelly bean rom
I don't even know how 'reliable' that site is... Every major company (Dell, Apple, HP, Lenovo, Samsung, just to name a few) seems to have majority of negative comments and I personally know they aren't bad with their customer service. At least, not when I (or any friends / people I know) had to deal with them.
There are always more people ready to voice dissatifaction compared to those who are content with their purchases.
acricketer said:
There are always more people ready to voice dissatifaction compared to those who are content with their purchases.
Click to expand...
Click to collapse
This. Ask yourselves: if you are satisfied with the company, do you search for a site to rate how great the RMA was?
acricketer said:
There are always more people ready to voice dissatifaction compared to those who are content with their purchases.
Click to expand...
Click to collapse
Yep. This.
Search any company on there, Apple, Samsung etc and you will find the negatives are far higher than the positives. Move along, nothing to see here....
http://www.customerservicescoreboard.com/versus/Asus~Apple
fenturi said:
http://www.customerservicescoreboard.com/versus/Asus~Apple
Click to expand...
Click to collapse
Asus has around 300 more reviews than Apple. So....why the comparison?
Every company i search for on this site has overwhelmingly negative feedback, amongst those are Newegg, Samsung and Lenovo all 3 of which have provided excellent customer service. I wouldnt trust that site at all.
Related
Hi friends
The time has come for the revolution. In connection with the way the Asus treats its customers I think we should start a revolution and a massive public campaign on the back cover replacement programme or any other solution to the problem of weak WiFi and/or GPS in Transformer Prime. The Internet is the power they are afraid of.
Asus' President would be very interested in the situation. He would like to know the way his company treats its customers.
We have to let him know... We have to make a change
jotka2 said:
Hi friends
The time has come for the revolution. In connection with the way the Asus treats its customers I think we should start a revolution and a massive public campaign on the back cover replacement programme or any other solution to the problem of weak WiFi and/or GPS in Transformer Prime. The Internet is the power they are afraid of.
Asus' President would be very interested in the situation. He would like to know the way his company treats its customers.
We have to let him know... We have to make a change
Click to expand...
Click to collapse
The new prime has a Qualcomm crap chip. nuff said.
Sent from my Transformer Prime TF201 using xda premium
xAnimal5 said:
The new prime has a Qualcomm crap chip
Click to expand...
Click to collapse
Negative. It's a 10.1-incher with NVIDIA's Tegra 3 within (1.3GHz quad-core Cortex A9)
You mean the 7" tablet aimed at different market? Yep, let's petition every living thing! Occupy Asus! Torches and pitchforks!
I guess you missed this whole ongoing thread "Asus Transformer Prime TF700T official with 1920 x 1200 res and new design to improve"
jotka2 said:
Negative. It's a 10.1-incher with NVIDIA's Tegra 3 within (1.3GHz quad-core Cortex A9)
Click to expand...
Click to collapse
Link please.
Sent from my Transformer Prime TF201 using xda premium
http://forum.xda-developers.com/showthread.php?p=21199593
xAnimal5 said:
Link please.
Sent from my Transformer Prime TF201 using xda premium
Click to expand...
Click to collapse
http://phandroid.com/2012/01/09/new-higher-end-asus-transformer-prime-tf700t-with-full-1080p-hd-display-revealed/
http://www.slashgear.com/asus-transformer-prime-tf700t-revealed-with-1080p-display-09207646/
I would love to upgrade to the new one.
EDIT: Nevermind, it's uglier.
nunyabiz said:
http://phandroid.com/2012/01/09/new...e-tf700t-with-full-1080p-hd-display-revealed/
Click to expand...
Click to collapse
From slash gear, it appears that the only changes are
-1080p
-2mp camera instead of 1.3
-changed back plate
I already got really good, constant wifi connection
My BT works fine with my Game pad and my Galaxy Note
I'm own phone, there's no need for a GPS
1080p = More battery drain for something that only Prime users will notice the diff.
Sent from my Transformer Prime TF201 using xda premium
xAnimal5 said:
Link please.
Sent from my Transformer Prime TF201 using xda premium
Click to expand...
Click to collapse
engadget
PcWorld
Android Police
I just went to the same thread that you posted in over HERE and found these 3 links in about 30 seconds. Please read the full threads that you post in before you make false statements.
xAnimal5 said:
Link please.
Sent from my Transformer Prime TF201 using xda premium
Click to expand...
Click to collapse
http://www.engadget.com/2012/01/09/asus-eee-pad-memo-me171-me370t-and-high-end-transformer-prime-t/
Did you not check before posting this all over the forum? Where did you get the idea it was a Qualcomm chip?
In order for this to have any change of success, we should work out possible solutions first.
Noone is helped with just bashing their facebook walls.
Let's collect some opinions and options for ASUS.
NickSaul said:
http://www.slashgear.com/asus-transformer-prime-tf700t-revealed-with-1080p-display-09207646/
I would love to upgrade to the new one.
Click to expand...
Click to collapse
Asus MO
Asus TF Prime announced
Ppl preorder
huge QC issues
Preorders canceled and delayed
device arrives
Problems didnt go away
Asus Solution?
Make new device, sell 100$ more expensive, leave ppl who bought TF prime hanging like a nutsack
Problem?
Here is a better link.
http://www.engadget.com/photos/asus-eee-pad-transformer-prime-tf700t-hands-on-0/#4728347
This is not a 7 inch version this is a 10.1. If you look at the back it is the exact one we need to make the prime work. So my opinion is they knew that aluminum was flawed but decided to leave it on. Then release this to fix it. While everyone wasted their hard earned money so they could be the first tegra 3 on the market.
They should upgrade us for free to the new one. Also it is still puzzling why the tf101 is going for the same price as before the prime came out.
xAnimal5 said:
Sent from my Transformer Prime TF201 using xda premium
Click to expand...
Click to collapse
Read the engadget article it linked to....http://www.engadget.com/2012/01/09/asus-eee-pad-memo-me171-me370t-and-high-end-transformer-prime-t/
give me some numbers for asus support and any higher ups and i'll gladly make calls
Thanks for that and I am left out to hang even more like a nutsack as I sent mine back for repair and should have just got a damn refund
Meanee said:
You mean the 7" tablet aimed at different market? Yep, let's petition every living thing! Occupy Asus! Torches and pitchforks!
Click to expand...
Click to collapse
No i mean new 10 incher shown at CES, beta tested by us using TF201. That's not the way they should do their business. I love my TF201 and I'm not going to sell it. But I do not like to be treated like a retard.
briant97 said:
Thanks for that and I am left out to hang even more like a nutsack as I sent mine back for repair and should have just got a damn refund
Click to expand...
Click to collapse
It wont be out unit Q2 (may/June), so save your money now, continue to use the prime and sell it in June and buy the new one.
Watching nvidia live presser just said update is available today don't know how to get it but they said it is
still waiting for it... LOL all the hype again and a let down.. usual
It will probably be live after the Presser unfortuantely I'm not home for it
Sent from my SGH-I997 using xda premium
Cancel all my plans! I'm going to sit at home refreshing the software update on my tablet and watching the Asus downloads page all night long! Way to go Asus and Nvidia!
Lol is their a script i can run for a constant check for download lol
Sent from my SPH-D710 using xda premium
ASUS is definitely trying to make up for bad reviews, high return rates, and terrible press but I'm still never buying another ASUS product again
Sent from my DESIRE using XDA App
Link to another article
http://phandroid.com/2012/01/09/nvi...dwich-for-transformer-prime-is-now-available/
Sent from my Nexus S 4G using xda premium
cordell507 said:
ASUS is definitely trying to make up for bad reviews, high return rates, and terrible press but I'm still never buying another ASUS product again
Sent from my DESIRE using XDA App
Click to expand...
Click to collapse
Asus has done right by me. They made a mistake with the gps big woopy .Every device i own even my car has gps not a deal breaker for me its a very solid device. Name another company besides google that has done updates like asus has.....
Sent from my SPH-D710 using xda premium
Yo guys 8pm pacific its officially confirmed
Sent from my SGH-I997 using xda premium
cordell507 said:
ASUS is definitely trying to make up for bad reviews, high return rates, and terrible press but I'm still never buying another ASUS product again
Click to expand...
Click to collapse
Same here, I'm done with them after this - at least until they can figure out how to do a product launch and improve on build quality/QC :/
cordell507 said:
ASUS is definitely trying to make up for bad reviews, high return rates, and terrible press but I'm still never buying another ASUS product again
Sent from my DESIRE using XDA App
Click to expand...
Click to collapse
Then what company, in your eyes, does a better job listening to its customers? They listened about the bootloaders, are dropping ICS before everyone even has the tablet and continually innovating (the new TF700).
I'm looking forward to these Negative Nancys leaving the Asus community.
cordell507 said:
ASUS is definitely trying to make up for bad reviews, high return rates, and terrible press but I'm still never buying another ASUS product again
Sent from my DESIRE using XDA App
Click to expand...
Click to collapse
They got a loooong way to go, ****, I still wanna know how the TF700 thing is going to work out.
Is everyone ready for the clusterfk of "I just got the ICS OTA!" threads?
Android Police on Google+ just posted that Asus confirmed that the ICS update will begin rolling out at 8:00pm PST.
5th comment: https://plus.google.com/u/0/103876278794381402383/posts/94aX9qWaGig?hl=en
keitht said:
Android Police on Google+ just posted that Asus confirmed that the ICS update will begin rolling out at 8:00pm PST.
Click to expand...
Click to collapse
AAAHHH SHHIZZZZNNNIIITTTT!!!!!
Now all I need is my Amazon pre-order 64 GB Prime!
Wonder if my dock wants some ice cream sandwhich
Feel so envious of you guys right now.
tylermaciaszek said:
Yo guys 8pm pacific its officially confirmed
Click to expand...
Click to collapse
Cool! I had a feeling they'd release it before the 12th! Too much going on with CES hype, they can't wait til Thurs.
I have ICS on my Nexus now, runs super smooth, can't wait to see it on the Prime!
Sent from my Galaxy Nexus using xda premium
NORCALkID said:
Asus has done right by me. They made a mistake with the gps big woopy .Every device i own even my car has gps not a deal breaker for me its a very solid device. Name another company besides google that has done updates like asus has.....
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
+1
Sent from my Galaxy S2
Still no update...damn it. I'm returning this POS!
damn it still no update...
damn it...still nada...
wtf asus!
False alarm. It was an old update. ****.
SirAnkie said:
Yea, it's live. I'm downloading it now!
Click to expand...
Click to collapse
Liar! can't trick me..
Sent from my Galaxy S2
SirAnkie said:
False alarm. It was an old update. ****.
Click to expand...
Click to collapse
Right when I quoted you to ask you how, it changed. haha
So I just returned my prime to best buy because of some minor problems. If they had one to exchange I probably wouldn't be making this post. But now that they aren't really in stock anywhere I may just wait for the iPad 3. Now I'm really not trying to troll or anything but do you guys think I should wait? Or just tell me I'm being stupid and should come to my senses.
After using an Android tablet and then going back to an iPad 2, I hated how limited it felt in comparison.
gregnetz18 said:
Or just tell me I'm being stupid and should come to my senses.
Click to expand...
Click to collapse
You're being stupid and should come to your senses.
Considering you said you returned it for minor issues, I wouldn't get another one.
gregnetz18 said:
So I just returned my prime to best buy because of some minor problems. If they had one to exchange I probably wouldn't be making this post. But now that they aren't really in stock anywhere I may just wait for the iPad 3. Now I'm really not trying to troll or anything but do you guys think I should wait? Or just tell me I'm being stupid and should come to my senses.
Click to expand...
Click to collapse
Better off to get the newer Prime TF700T anyway.
Sent from my Transformer Prime TF201 using Tapatalk
just lou said:
Considering you said you returned it for minor issues, I wouldn't get another one.
Click to expand...
Click to collapse
My thoughts exactly - the Prime is definitely not the tablet to get if you're a perfectionist...
ToneyEricsson said:
Better off to get the newer Prime TF700T anyway.
Sent from my Transformer Prime TF201 using Tapatalk
Click to expand...
Click to collapse
But then he will need to wait another 4-6 months.. I don't think he is going to do that if he is considering an iPad 3 which comes out earlier anyway.
just lou said:
Considering you said you returned it for minor issues, I wouldn't get another one.
Click to expand...
Click to collapse
Exactly. There is no comparison between Android tablet and iPad. One is for grown ups, while other is for kids who do not know any better or for people who think that getting "BT Transfer" in latest OS update is the latest feature in mobile world
JoeyLe said:
But then he will need to wait another 4-6 months.. I don't think he is going to do that if he is considering an iPad 3 which comes out earlier anyway.
Click to expand...
Click to collapse
There should be quite a few 1080p tabs to choose from in the coming months.
Ive got a Prime also and far from impressed main issue for me is poor wifi which is useless for my intended use of travelling.
Sent from my Transformer Prime TF201 using Tapatalk
how about you act like an adult and make a decision?
i'm getting really tired of this "living by comittee" lifestyle that people are starting to adopt.
purchasing something as frivalous as a tablet comes down to a very unique (to the purchaser/user) set of critera as to what they should buy and what they consider value for their dollar.
if there were still any hidden mysteries as to what this particular tablet brings (in both the good and bad) to the table, i would be more compassionate towards the question of the OP, but the pros and cons of this tablet have been discussed ad nauseam on this forum, if one cannot make up their mind at this point on their own by reading, then no one can help them.
ToneyEricsson said:
There should be quite a few 1080p tabs to choose from in the coming months.
Ive got a Prime also and far from impressed main issue for me is poor wifi which is useless for my intended use of travelling.
Sent from my Transformer Prime TF201 using Tapatalk
Click to expand...
Click to collapse
Which? Tell me. It will really take some time before they are actually available in the stores. And if you want some quality tablet you would not want to go with Acer. Lenovo is overpriced. Samsung, Asus, Apple are the one's who make the best tablets in my eyes.
And no, I don't had any of those WiFi/GPS/BT issue's with my Prime so I also put Asus there because with my tablet it was very solid build, had a good feel etc. etc. Same for the TF101.
I had to return mine to best buy because it was stuck in the ICS rebooting loop. I just ordered another one today from office dept. If ICS and wifi work and there are no screen issues I'm keeping it.
ajamils said:
Exactly. There is no comparison between Android tablet and iPad. One is for grown ups, while other is for kids who do not know any better or for people who think that getting "BT Transfer" in latest OS update is the latest feature in mobile world
Click to expand...
Click to collapse
Absolutely correct. There is definitely a reason business, major medical institutions, educational institutions and the U.S. military have contracts in place with Apple.
JoeyLe said:
Which? Tell me. It will really take some time before they are actually available in the stores. And if you want some quality tablet you would not want to go with Acer. Lenovo is overpriced. Samsung, Asus, Apple are the one's who make the best tablets in my eyes.
And no, I don't had any of those WiFi/GPS/BT issue's with my Prime so I also put Asus there because with my tablet it was very solid build, had a good feel etc. etc. Same for the TF101.
Click to expand...
Click to collapse
I would go for the Transformer Prime TF700T in Q2 if WiFi and GPS will be better as that is what the Prime should have been.
ToneyEricsson said:
I would go for the Transformer Prime TF700T in Q2 if WiFi and GPS will be better as that is what the Prime should have been.
Click to expand...
Click to collapse
However Q2 doesn't even start for around 4 months.
Sent from my Transformer Prime TF201 using xda premium
I know where they are in stock if you want one. Pm me
Sent from my SPH-D710 using xda premium
dsmitty166 said:
However Q2 doesn't even start for around 4 months.
Sent from my Transformer Prime TF201 using xda premium
Click to expand...
Click to collapse
Somehow I doubt a lot would regret waiting the few months for one that does get addressed properly compared to the one that doesn't due to its design.
I dont care if you return it,keep it or get something else. Im sick of dumb posts like this cluttering up the forum.
Sent from my Transformer Prime TF201 using xda premium
Moothead2 said:
After using an Android tablet and then going back to an iPad 2, I hated how limited it felt in comparison.
Click to expand...
Click to collapse
I also have an ipad2 and I hate how limited that feels in comparison
Sent from my Transformer Prime TF201 using Tapatalk
ryan562 said:
I also have an ipad2 and I hate how limited that feels in comparison
Sent from my Transformer Prime TF201 using Tapatalk
Click to expand...
Click to collapse
I have an iPad 2 and I don't mind the lack of customization to be honest. I kinda like the feel of ios.
Why hasn't Asus just gone ahead and issued a recall for the Prime?
It would alleviate SO MANY problems by allowing everyone to return the Prime and get their money back. It would be customer friendly...
camelontherun said:
Why hasn't Asus just gone ahead and issued a recall for the Prime?
It would alleviate SO MANY problems by allowing everyone to return the Prime and get their money back. It would be customer friendly...
Click to expand...
Click to collapse
ASUS=Big Company, once they have your money they could care less about you, and their garbage device. Besides from their standpoint its to expensive to recall such an old device, especially since they are ignoring its problems.
camelontherun said:
Why hasn't Asus just gone ahead and issued a recall for the Prime?
It would alleviate SO MANY problems by allowing everyone to return the Prime and get their money back. It would be customer friendly...
Click to expand...
Click to collapse
Really you had nothing better to post than repost something that has been posted before? Where is that "UnThanks" button? Send this thread to the round file please!!!
copc said:
Really you had nothing better to post than repost something that has been posted before? Where is that "UnThanks" button? Send this thread to the round file please!!!
Click to expand...
Click to collapse
Really you had nothing better to do than jump in a specific thread about recalls? Where is the "Jackass" button? [Insert random statement]
Sent from my Transformer Prime TF201 using xda app-developers app
+1 on the prime recall. It should have been done. It's not that fair that people that purchased them from best buy or amazon got to take them back while the rest of us are stuck. It should have been recalled as soon as the all metal back became a problem. It is a crappy design.
Sent from my PG86100 using xda app-developers app
I just went through my fourth RMA and still have issues. I called Amazon to do the refund/exchange thing and was told they would do it if Asus issued a recall without question.
Sent from my Transformer Prime TF201 using xda app-developers app
camelontherun said:
Really you had nothing better to do than jump in a specific thread about recalls? Where is the "Jackass" button? [Insert random statement]
Sent from my Transformer Prime TF201 using xda app-developers app
Click to expand...
Click to collapse
Ummmm.... because some people want the spot light on them by starting a brand new thread on a old used topic. Please que the Spotlight on camelontherun for his 15min of fame....
oh "Jackass" button is right under your name (I have attached it incase you missed it)
copc said:
Ummmm.... because some people want the spot light on them by starting a brand new thread on a old used topic. Please que the Spotlight on camelontherun for his 15min of fame....
oh "Jackass" button is right under your name (I have attached it incase you missed it)
Click to expand...
Click to collapse
U mad bro?
Listen, in all honesty, thanks for thread crapping and the display of your Paint prowess.
But I would reserve the jackass button for you Joe since you have your companies stuff linked on your profile. Just look at clickonpc.com, its social media presence, its... everything.
Now, if you could go fester in a different pile, lets get a real discussion and maybe input into a recall so that some of us dont get stuff in endless RMA circles.
camelontherun said:
Why hasn't Asus just gone ahead and issued a recall for the Prime?
It would alleviate SO MANY problems by allowing everyone to return the Prime and get their money back. It would be customer friendly...
Click to expand...
Click to collapse
As much as we would all like the Prime to be recalled... It would also be logical to think that as much Asus would like to solve all of our problems, what's in for them to do that when you've got your money already in their hands ( At least in a direct monetary aspect)
But one would also consider that building a good reputation would carry sales up from consumer trust
Oh well..
I sent in my prime a month ago for issues and got offered a full refund or extended wait times anyway sitting on $541 for Asus 3rd gen tablets or an actually 10" from Google
Sent from my Galaxy Nexus using xda app-developers app
The reason they don't recall it is cos you touch yourself at night...
Sent from my HTC Sensation Z710e using xda premium
We already had that topic...
Please search and use existing threads.
After arguing with the rma robots at asus several times they told me that there is nothing wrong with my prime if the wifi and the bluetooth dont work together. WHAT ???????????? How can they get away with this ?
we paid the money for it
so we're the suckers for doing it
they don't give a damn about us ~_~;;
i got to the point where the guys at RMA isn't responding to my email, posted on their FB and they don't reply to it either
so effin unreliable
several times they promised to get back to me the same day------------------------------never happened
They should be driven out of the US
Just talked to a lawyer,he gave me good info on Federal Trade Commission that may help get my tablet fixed.
Look for a refund and not a fix in all honesty.
they wont refund or fix
Moothead2 said:
Look for a refund and not a fix in all honesty.
Click to expand...
Click to collapse
Even though all those customers at amazon ,bestbuy and others got refunds they WILL NOT give me a refund or fix it.This is one cruel nasty company.
markd311 said:
Just talked to a lawyer,he gave me good info on Federal Trade Commission that may help get my tablet fixed.
Click to expand...
Click to collapse
Care to expound? What info did he provide?
Sent from my Transformer Prime TF201 using xda app-developers app
This sounds like standard operating procedure over at good old Asus. They are very close to having the worst customer service ever.
Asus have beta users with money..
Inviato dal mio GT-N7000 con Tapatalk 2
Ask for Level 2 or 3 staff if the Level 1 staff (read: script readers) refuse to help.
markd311 said:
After arguing with the rma robots at asus several times they told me that there is nothing wrong with my prime if the wifi and the bluetooth dont work together. WHAT ???????????? How can they get away with this ?
Click to expand...
Click to collapse
RIP
It might not be a bad idea to find a lawyer.
Sent from my SAMSUNG-SGH-I717 using xda premium
androidmafia said:
It might not be a bad idea to find a lawyer.
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
As a lawyer, the price one paid for a TF Prime would barely cover one hour of my time. ...sometimes it's worth letting **** go.