After arguing with the rma robots at asus several times they told me that there is nothing wrong with my prime if the wifi and the bluetooth dont work together. WHAT ???????????? How can they get away with this ?
we paid the money for it
so we're the suckers for doing it
they don't give a damn about us ~_~;;
i got to the point where the guys at RMA isn't responding to my email, posted on their FB and they don't reply to it either
so effin unreliable
several times they promised to get back to me the same day------------------------------never happened
They should be driven out of the US
Just talked to a lawyer,he gave me good info on Federal Trade Commission that may help get my tablet fixed.
Look for a refund and not a fix in all honesty.
they wont refund or fix
Moothead2 said:
Look for a refund and not a fix in all honesty.
Click to expand...
Click to collapse
Even though all those customers at amazon ,bestbuy and others got refunds they WILL NOT give me a refund or fix it.This is one cruel nasty company.
markd311 said:
Just talked to a lawyer,he gave me good info on Federal Trade Commission that may help get my tablet fixed.
Click to expand...
Click to collapse
Care to expound? What info did he provide?
Sent from my Transformer Prime TF201 using xda app-developers app
This sounds like standard operating procedure over at good old Asus. They are very close to having the worst customer service ever.
Asus have beta users with money..
Inviato dal mio GT-N7000 con Tapatalk 2
Ask for Level 2 or 3 staff if the Level 1 staff (read: script readers) refuse to help.
markd311 said:
After arguing with the rma robots at asus several times they told me that there is nothing wrong with my prime if the wifi and the bluetooth dont work together. WHAT ???????????? How can they get away with this ?
Click to expand...
Click to collapse
RIP
It might not be a bad idea to find a lawyer.
Sent from my SAMSUNG-SGH-I717 using xda premium
androidmafia said:
It might not be a bad idea to find a lawyer.
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
As a lawyer, the price one paid for a TF Prime would barely cover one hour of my time. ...sometimes it's worth letting **** go.
Related
I'm just wondering if anyone has any new info from newegg!
Maybe if we call their warehouse number..... The one you call to pickup products there.?
Just looking for any info at all hoping they will ship Monday morning!
Sent from my PC36100 using Tapatalk
Wordlywisewiz said:
I'm just wondering if anyone has any new info from newegg!
Maybe if we call their warehouse number..... The one you call to pickup products there.?
Just looking for any info at all hoping they will ship Monday morning!
Sent from my PC36100 using Tapatalk
Click to expand...
Click to collapse
well, the countless of other pre-order posts say that they contact newegg and get mixed results...as with every other retailer.
simply, we just dont know. Nobody knows. You'll get it sometime within the next month, that's all we have
Yeah yeah whatever bro
Sent from my PC36100 using Tapatalk
Wordlywisewiz said:
Yeah yeah whatever bro
Sent from my PC36100 using Tapatalk
Click to expand...
Click to collapse
uMadBro?????
What is so hard to get? NOBODY KNOWS, STOP MAKING USELESS THREADS.
Actually, I know but I'm not telling.
Why don't you check the Newegg thread and see if they have anything new to report.
doeboy1984 said:
Why don't you check the Newegg thread and see if they have anything new to report.
Click to expand...
Click to collapse
Because It got lost with all the other threads here! Lol!
skeptikal said:
Actually, I know but I'm not telling.
Click to expand...
Click to collapse
Why you big meanie!
Sent from my PC36100 using Tapatalk
Wordlywisewiz said:
Because It got lost with all the other threads here! Lol!
Click to expand...
Click to collapse
Possibly due to threads like this??
Bimboy said:
Possibly due to threads like this??
Click to expand...
Click to collapse
Seriously!
JoeyLe said:
What is so hard to get? NOBODY KNOWS, STOP MAKING USELESS THREADS.
Click to expand...
Click to collapse
Yes, please don't make anymore threads like this. Since everyone is required to read every post in every thread on XDA, it causes me to read more posts than I like!
le search button?
Ectoplasmic said:
Yes, please don't make anymore threads like this. Since everyone is required to read every post in every thread on XDA, it causes me to read more posts than I like!
Click to expand...
Click to collapse
Stop trolling man...
Sent from my Desire HD using Tapatalk
Diamondback2010 said:
Stop trolling man...
Sent from my Desire HD using Tapatalk
Click to expand...
Click to collapse
You actually made a post just to say that? Stop trolling.
Wow I'm just wondering! Geezum! We can't have 2 threads for newegg but can have 7 for amazon! 5 for bestbuy 3 for staples ect.
So if anyone has any new info (when they plan to receive their shipment!) Let me know!
Sent from my PC36100 using Tapatalk
Hmm...
Just checked, New-egg.com US website still showing ETA of 12/27- They are a major electronics e-tailer here in the US, so I am "cautiously optimistic" that something may change and they receive stock and ship at or around the same time as Best-Buy on 12/18. They haven't sent any e-mails or any updates since they changed the original ship date from 12/8 to 12/27..... Just a ray of hope is all I have left to cling to..... what has become of me??? I ask myself- will my prime ever arrive to save the day???
mazjohn said:
Just checked, New-egg.com US website still showing ETA of 12/27- They are a major electronics e-tailer here in the US, so I am "cautiously optimistic" that something may change and they receive stock and ship at or around the same time as Best-Buy on 12/18. They haven't sent any e-mails or any updates since they changed the original ship date from 12/8 to 12/27..... Just a ray of hope is all I have left to cling to..... what has become of me??? I ask myself- will my prime ever arrive to save the day???
Click to expand...
Click to collapse
Yeah I know what the website says... But I'm just curious if someone got a day of when they would receive their shipment on!
Sent from my PC36100 using Tapatalk
Transcript from Live Chat with Newegg Rep 12/15/11
My Transcript from Live Chat with Newegg Rep on 12/15/11:
( I may have slightly exaggerated ship date from best buy just to see what they would say)
Victor: Hi, my name is Victor. How may I help you?
ME: Asking for update on my pre-order status... any update on when this item will ship from newegg???
ME: Best-Buy has notified they will be shipping this item before the end of the week, and that Asus will have stock available for all supply chains this week- any updated information will be appreciated on the ETA of shipping on my preorder of this item.- Thank you
Victor: I'd be happy to help you with that. May I please have a moment to look into this for you?
ME: sure , thank you very much
Victor: You are welcome.
Victor: Thank you very much for holding. I show the ETA is 12/27/2011, once the item was released the pre-order will transfer to a normal order to process.
ME: is this ETA set in stone for pre-orders, or is there a possibility it may ship sooner if stock arrives?
Victor: Its an ETA of release date. Once the item release, the pre-order will transfer to normal order to process
ME: thank you for your time- I appreciate the support, I will end the session.
* I was surprised not to get anything else... He did say it was an ETA, so take this as you will.
Given that Newegg posted the 12/27 ETA over a week ago when it seemed that no retailer had any idea when they'd be arriving, I don't see how the date could be set in stone. It's unfortunate that no one at customer service has any idea what's going on, but since I haven't heard that date from any other seller, I'm assuming it's pretty meaningless. Just wish I knew whether there's any chance we'll get them before Xmas.
I think we should call their warehouse
Here is the number for their south California warehouse as they are the only ones listed as a will call pickup warehouse
(626) 271-1580
Someone please call
Sent from my PC36100 using Tapatalk
... and AT&T puts the thing on sale for $9.99. Think I can get an $80 refund?
If not, I'll just return it and get a new one since I'm within my 30 day window Not to mention, there is 1 dead pixel I could technically complain about but would let slide if I can get a refund.
Your within your warranty period, take it back for price adjustment. If they *****, return for full refund, drive 4 blocks up the road and buy a brand new one for $9.99.
Damn get a sack!
Sent from my SAMSUNG-SGH-I777 using xda premium
Stevenrogers_420 said:
Your within your warranty period, take it back for price adjustment. If they *****, return for full refund, drive 4 blocks up the road and buy a brand new one for $9.99.
Damn get a sack!
Sent from my SAMSUNG-SGH-I777 using xda premium
Click to expand...
Click to collapse
Check his swag.
Stevenrogers_420 said:
Your within your warranty period, take it back for price adjustment. If they *****, return for full refund, drive 4 blocks up the road and buy a brand new one for $9.99.
Damn get a sack!
Sent from my SAMSUNG-SGH-I777 using xda premium
Click to expand...
Click to collapse
Lol, you act as if I don't have a pair. I just found that it was going for $9.99 and the store kind of isn't open at almost midnight . I planned on calling them in the morning but wanted to see what others had to say.
asshopo said:
Lol, you act as if I don't have a pair. I just found that it was going for $9.99 and the store kind of isn't open at almost midnight . I planned on calling them in the morning but wanted to see what others had to say.
Click to expand...
Click to collapse
Ok maybe think for yourself, make a choice, and stop waiting for somebody to stop by and see if your ass needs wiped...
Sent from my SAMSUNG-SGH-I777 using xda premium
Stevenrogers_420 said:
Ok maybe think for yourself, make a choice, and stop waiting for somebody to stop by and see if your ass needs wiped...
Sent from my SAMSUNG-SGH-I777 using xda premium
Click to expand...
Click to collapse
Cool, thanks for being a ****.
asshopo said:
... and AT&T puts the thing on sale for $9.99. Think I can get an $80 refund?
If not, I'll just return it and get a new one since I'm within my 30 day window Not to mention, there is 1 dead pixel I could technically complain about but would let slide if I can get a refund.
Click to expand...
Click to collapse
Uh, then do it? If you have a dead pixel, Id take it back regardless, exchange it for a new one at the new price and be a double win. Why is this a hard choice, it seems pretty easy to me?
Hi, I'm Steve.
Nice to meet you.
Sent from my SAMSUNG-SGH-I777 using xda premium
Stevenrogers_420 said:
Hi, I'm Steve.
Nice to meet you.
Sent from my SAMSUNG-SGH-I777 using xda premium
Click to expand...
Click to collapse
Dont be a ****, lol.
I gotta be me...
Sent from my SAMSUNG-SGH-I777 using xda premium
LMFAO
reading that was almost as funny as the link I clicked on in xda expecting a kernel little did i read some kid was begging for an update....
It forced me to google how to hang myself....
Google tends to have a lot load of ways...
top of the list was some 15 yr old emo... scared he would F%$# up and wind up mental and eating through a straw....
Oh yea, btw, yea I'd take it back.
I had a rep get me worked up over this phone (came from axtrix2) just for him to tell me to wait till thursday... ummm F&%$ that...
asshopo said:
... and AT&T puts the thing on sale for $9.99. Think I can get an $80 refund?
If not, I'll just return it and get a new one since I'm within my 30 day window Not to mention, there is 1 dead pixel I could technically complain about but would let slide if I can get a refund.
Click to expand...
Click to collapse
I got my new phone early last week, saw it on sale this week, called Customer Service and they gave me a $90 credit on my account. I'm sure they'll do the same for you.
just want to get rid of it like new condition only had it on the device for one day then sold device
all offers welcomed
will post pics later
MODS PLEASE CLOSE THREAD
OTTERBOX CASE WAS THROWNED IN THE TRASH THANKS TO SOME ASSHOLES FOR THREAD CRAPPING!!!!!!!!!!!!!!
PM sent...
bump still available
also interested in trading for e-gift certificate from ebay or amazon or staples just let me know the value
bump bump
sold to graymonkey44
graymonkey44 said:
PM sent...
Click to expand...
Click to collapse
thanks for your business bro
No problem
Sent from my ADR6425LVW using XDA
this is still available for rezound owners otterbox defender case
best offer gets it
leoiden said:
this is still available for rezound owners otterbox defender case
best offer gets it
Click to expand...
Click to collapse
wait wut? i thought this was sold? well how much?
25$
abby_nitewolf said:
wait wut? i thought this was sold? well how much?
Click to expand...
Click to collapse
Yeah he was supposed to sell it to me and I waited 2 weeks without a reply or anything. He said something went wrong with shipping and sent it back out and I waited another 2 weeks without anything. He then finally stated he shipped it, which was a lie and ended up giving me a refund a few days later. He blatlantly lied to me and wasted my time for a month straight. Time I could have spent buying another case. And now he decides to put it back up on here? Wow... You can buy this for much cheaper on ebay brand new anyways. I would avoid this guy.
graymonkey44 said:
Yeah he was supposed to sell it to me and I waited 2 weeks without a reply or anything. He said something went wrong with shipping and sent it back out and I waited another 2 weeks without anything. He then finally stated he shipped it, which was a lie and ended up giving me a refund a few days later. He blatlantly lied to me and wasted my time for a month straight. Time I could have spent buying another case. And now he decides to put it back up on here? Wow... You can buy this for much cheaper on ebay brand new anyways. I would avoid this guy.
Click to expand...
Click to collapse
Good to know. I sent him an offer earlier and have yet to get a response. Now I know.
Sent from my rooted slightly modified Rezound using XDA
homer169 said:
Good to know. I sent him an offer earlier and have yet to get a response. Now I know.
Sent from my rooted slightly modified Rezound using XDA
Click to expand...
Click to collapse
I also payed for it the same day he agreed to the transaction. So it wasn't like he was waiting on my payment or anything. It really strikes a nerve that he would repost this up for sale after all the crap I went through with him. I would rather not have anyone go through the whole quagmire I went through.
He has been known to do this. He had his rezound sold to someone and the guy said he was waiting for the tracking. He then offers his rezound for my old Droid 4 and when I found this out, I backed out and then suddenly he shipped out the Rezound to the guy smh not trusted
Sent from my ADR6425LVW using Tapatalk 2
He finally got back to me and said my offer was good but wanted another $3 for shipping and handling. They are only $23 brand new on Amazon.
Sent from my rooted slightly modified Rezound using XDA
Guy's a scumbag: plain and simple.
Sent from my ADR6425LVW using XDA
lol what a dirtbag. thanks for the heads up, monkey
asshole
graymonkey44 said:
Guy's a scumbag: plain and simple.
Sent from my ADR6425LVW using XDA
Click to expand...
Click to collapse
I refund your money. And offer you money for the inconvenience. Of waiting
I. Also apologies. And you said everything was ok
Then you turn around and thread crap
Mods please close this thread help stop these assholes from thread crapping
leoiden said:
I refund your money. And offer you money for the inconvenience. Of waiting
I. Also apologies. And you said everything was ok
Then you turn around and thread crap
Mods please close this thread help stop these assholes from thread crapping
Click to expand...
Click to collapse
You said the package got lost in the mail and then you have the balls to post it back up? Thats bullsh*t right there.
Sent from my ADR6425LVW using XDA
If you check his other threads you will see that it is not the first time he has tried to scam someone like that. If he hasn't been reported someone should.
Sent from my cm_tenderloin using XDA
what!
graymonkey44 said:
You said the package got lost in the mail and then you have the balls to post it back up? Thats bullsh*t right there.
Sent from my ADR6425LVW using XDA
Click to expand...
Click to collapse
i filed a claim to usps and they where able to retrieve the package and got refunded the shipping it just took a while
http://www.customerservicescoreboard.com/Asus scathing ,wow
I have now. Thanks. It makes me afraid to send my Prime in for repair. And it is questionable they can fix the crappy wifi. My one time calling support they did solve the minor problem, but the person was so unpleasant i hardly wanted to ever call back.
Sent from my Transformer Prime TF201 using Tapatalk 2
now i'm really scared
ssoldz said:
I have now. Thanks. It makes me afraid to send my Prime in for repair. And it is questionable they can fix the crappy wifi. My one time calling support they did solve the minor problem, but the person was so unpleasant i hardly wanted to ever call back.
Sent from my Transformer Prime TF201 using Tapatalk 2
Click to expand...
Click to collapse
I'm on my second rma and they say they will absolutely fix every problem on my 201,including gps without dongle and wif/bluetooth crap. They cant fix crap.
markd311 said:
I'm on my second rma and they say they will absolutely fix every problem on my 201,including gps without dongle and wif/bluetooth crap. They cant fix crap.
Click to expand...
Click to collapse
I have a C4 from end of april and have always stated that I had an okej gps(without dongle) + okej wifi/bluetooth. Sent it to RMA, my prime have been in 6 different european countries and when I finaly got it back I can confirm you that they must have done something with it'cause now I have a fully working gps/wifi and bluetooth. Try it maybe they found a way.
Sent from my Transformer Prime TF201 using XDA Premium HD app
ThiaiZ said:
I have a C4 from end of april and have always stated that I had an okej gps(without dongle) + okej wifi/bluetooth. Sent it to RMA, my prime have been in 6 different european countries and when I finaly got it back I can confirm you that they must have done something with it'cause now I have a fully working gps/wifi and bluetooth. Try it maybe they found a way.
Sent from my Transformer Prime TF201 using XDA Premium HD app
Click to expand...
Click to collapse
Wait, your GPS works as good as any other Android device?
GS_Dan said:
Wait, your GPS works as good as any other Android device?
Click to expand...
Click to collapse
As good as on my other 7 android devices.
Sent from my LG-P920 using xda premium
ThiaiZ said:
As good as on my other 7 android devices.
Sent from my LG-P920 using xda premium
Click to expand...
Click to collapse
Until you install a jelly bean rom
I don't even know how 'reliable' that site is... Every major company (Dell, Apple, HP, Lenovo, Samsung, just to name a few) seems to have majority of negative comments and I personally know they aren't bad with their customer service. At least, not when I (or any friends / people I know) had to deal with them.
There are always more people ready to voice dissatifaction compared to those who are content with their purchases.
acricketer said:
There are always more people ready to voice dissatifaction compared to those who are content with their purchases.
Click to expand...
Click to collapse
This. Ask yourselves: if you are satisfied with the company, do you search for a site to rate how great the RMA was?
acricketer said:
There are always more people ready to voice dissatifaction compared to those who are content with their purchases.
Click to expand...
Click to collapse
Yep. This.
Search any company on there, Apple, Samsung etc and you will find the negatives are far higher than the positives. Move along, nothing to see here....
http://www.customerservicescoreboard.com/versus/Asus~Apple
fenturi said:
http://www.customerservicescoreboard.com/versus/Asus~Apple
Click to expand...
Click to collapse
Asus has around 300 more reviews than Apple. So....why the comparison?
Every company i search for on this site has overwhelmingly negative feedback, amongst those are Newegg, Samsung and Lenovo all 3 of which have provided excellent customer service. I wouldnt trust that site at all.
Why hasn't Asus just gone ahead and issued a recall for the Prime?
It would alleviate SO MANY problems by allowing everyone to return the Prime and get their money back. It would be customer friendly...
camelontherun said:
Why hasn't Asus just gone ahead and issued a recall for the Prime?
It would alleviate SO MANY problems by allowing everyone to return the Prime and get their money back. It would be customer friendly...
Click to expand...
Click to collapse
ASUS=Big Company, once they have your money they could care less about you, and their garbage device. Besides from their standpoint its to expensive to recall such an old device, especially since they are ignoring its problems.
camelontherun said:
Why hasn't Asus just gone ahead and issued a recall for the Prime?
It would alleviate SO MANY problems by allowing everyone to return the Prime and get their money back. It would be customer friendly...
Click to expand...
Click to collapse
Really you had nothing better to post than repost something that has been posted before? Where is that "UnThanks" button? Send this thread to the round file please!!!
copc said:
Really you had nothing better to post than repost something that has been posted before? Where is that "UnThanks" button? Send this thread to the round file please!!!
Click to expand...
Click to collapse
Really you had nothing better to do than jump in a specific thread about recalls? Where is the "Jackass" button? [Insert random statement]
Sent from my Transformer Prime TF201 using xda app-developers app
+1 on the prime recall. It should have been done. It's not that fair that people that purchased them from best buy or amazon got to take them back while the rest of us are stuck. It should have been recalled as soon as the all metal back became a problem. It is a crappy design.
Sent from my PG86100 using xda app-developers app
I just went through my fourth RMA and still have issues. I called Amazon to do the refund/exchange thing and was told they would do it if Asus issued a recall without question.
Sent from my Transformer Prime TF201 using xda app-developers app
camelontherun said:
Really you had nothing better to do than jump in a specific thread about recalls? Where is the "Jackass" button? [Insert random statement]
Sent from my Transformer Prime TF201 using xda app-developers app
Click to expand...
Click to collapse
Ummmm.... because some people want the spot light on them by starting a brand new thread on a old used topic. Please que the Spotlight on camelontherun for his 15min of fame....
oh "Jackass" button is right under your name (I have attached it incase you missed it)
copc said:
Ummmm.... because some people want the spot light on them by starting a brand new thread on a old used topic. Please que the Spotlight on camelontherun for his 15min of fame....
oh "Jackass" button is right under your name (I have attached it incase you missed it)
Click to expand...
Click to collapse
U mad bro?
Listen, in all honesty, thanks for thread crapping and the display of your Paint prowess.
But I would reserve the jackass button for you Joe since you have your companies stuff linked on your profile. Just look at clickonpc.com, its social media presence, its... everything.
Now, if you could go fester in a different pile, lets get a real discussion and maybe input into a recall so that some of us dont get stuff in endless RMA circles.
camelontherun said:
Why hasn't Asus just gone ahead and issued a recall for the Prime?
It would alleviate SO MANY problems by allowing everyone to return the Prime and get their money back. It would be customer friendly...
Click to expand...
Click to collapse
As much as we would all like the Prime to be recalled... It would also be logical to think that as much Asus would like to solve all of our problems, what's in for them to do that when you've got your money already in their hands ( At least in a direct monetary aspect)
But one would also consider that building a good reputation would carry sales up from consumer trust
Oh well..
I sent in my prime a month ago for issues and got offered a full refund or extended wait times anyway sitting on $541 for Asus 3rd gen tablets or an actually 10" from Google
Sent from my Galaxy Nexus using xda app-developers app
The reason they don't recall it is cos you touch yourself at night...
Sent from my HTC Sensation Z710e using xda premium
We already had that topic...
Please search and use existing threads.