I know this may look like a "first post" SEARCH kind of thread but I'm a long time lurker I am on a rooted ICS CleanROM 4.5 and after much diagnostics I've concluded there is a physical issue with the phone that is causing my prox sensor to fail. I have the typical symptoms most of you have with bad prox sensors- pull the phone away and it may come back on or you push power on and it immediately turns back off. What is the point of having a phone with simultaneous voice/data if you can't use your apps on calls?
I know many have had some success with blowing dust out but that's not the case here. When I push down on the upper right hand corner of my screen with Androsens fired up my prox sensor will start working perfectly. As i start using the screen the prox sensor will go dead again until I push hard on the upper right of the LCD. This appears to be a build flaw in these phones and I'm out of warranty and sick of it so I want to kill the feature.
Is there ANY way to completely disable the phone from turning the LCD off during calls? Good solution for those of us with this issue that are done dealing with the hardware with no resolution in sight. I know there was a property you could drop into the build prop on GB of "gsm.proximity.enable=false" but this doesn't have any effect in ICS. Thoughts?
Have this same problem it drives me up the wall. Not sure how to fix it.
Sent from my ADR6425LVW using xda app-developers app
Yeah I've seen a lot of thread with people ditching the rezound all together because of this one stupid issue... seems like something that can be management in the software
Well, if you are out of warranty, you could always open it up and clean it. I have to do it about every two months.
AZKlaus said:
I know this may look like a "first post" SEARCH kind of thread but I'm a long time lurker I am on a rooted ICS CleanROM 4.5 and after much diagnostics I've concluded there is a physical issue with the phone that is causing my prox sensor to fail. I have the typical symptoms most of you have with bad prox sensors- pull the phone away and it may come back on or you push power on and it immediately turns back off. What is the point of having a phone with simultaneous voice/data if you can't use your apps on calls?
I know many have had some success with blowing dust out but that's not the case here. When I push down on the upper right hand corner of my screen with Androsens fired up my prox sensor will start working perfectly. As i start using the screen the prox sensor will go dead again until I push hard on the upper right of the LCD. This appears to be a build flaw in these phones and I'm out of warranty and sick of it so I want to kill the feature.
Is there ANY way to completely disable the phone from turning the LCD off during calls? Good solution for those of us with this issue that are done dealing with the hardware with no resolution in sight. I know there was a property you could drop into the build prop on GB of "gsm.proximity.enable=false" but this doesn't have any effect in ICS. Thoughts?
Click to expand...
Click to collapse
How are you out of warranty? The phone hasn't been out for a year yet...
Mine just started doing this after I updated to the leaked global ruu. Don't talk on the phone much so haven't looked much into it.
Sent from my ADR6425LVW using Tapatalk 2
AshtonTS said:
How are you out of warranty? The phone hasn't been out for a year yet...
Click to expand...
Click to collapse
? I'm 3 months out of warranty.
Sent from my ADR6425LVW using xda premium
RomsWell said:
? I'm 3 months out of warranty.
Sent from my ADR6425LVW using xda premium
Click to expand...
Click to collapse
Not possible. Htc warranty is 1yr from original purchase date of phone. Phone came out last November
Sent from my ADR6425LVW using Tapatalk 2
This is beyond cleaning, the phone is immaculate and I already did that dance. And again, this is an asinine design flaw- I'm perfectly okay with (as I'm sure many of us would be) to just manually turn on and off the screen while on a call. There has to be a way to nuke this
Is this a general ICS issue or just certain ROMs?
If it's because anything official and didn't happen on GB, wouldn't it be able to be fixed with an OTA?
No this is sadly 100% a hardware issue being that the sensor will come back on when pressing down on the upper right of the screen. I've seen other posts where pushing on the screen has temporarily reengaged this as well. The "cleanings" that are being done I'm confident have nothing to do with the cleaning itself but of putting pressure in the right spots while cleaning.
Is this potentially something that could be addressed with the new open source projects coming out?
On Gingerbread, you could edit & add this to your build prop to disable the proximity sensor:
gsm.proximity.enable=false
Problem is, this doesn't work on ICS. I've read people Hex editing files in order to disable it while running ICS.
Off topic: Finally hit 1000 posts!
HTC Rezound
nrfitchett4 said:
Not possible. Htc warranty is 1yr from original purchase date of phone. Phone came out last November
Sent from my ADR6425LVW using Tapatalk 2
Click to expand...
Click to collapse
Mine is out of warranty too. It was a replacement for my thunderbolt, it cane with a 90 day warranty.
Sent from my ADR6425LVW using Tapatalk 2
luis86dr said:
On Gingerbread, you could edit & add this to your build prop to disable the proximity sensor:
gsm.proximity.enable=false
Problem is, this doesn't work on ICS. I've read people Hex editing files in order to disable it while running ICS.
Off topic: Finally hit 1000 posts!
HTC Rezound
Click to expand...
Click to collapse
Haha and that 1000 was a repost I mentioned the GB fix in the original post and that's what's driving me nuts about this! There has to be a build prop toggle that I can use.
I think I've figured out how to disable the sensor. Seems to work for me on Venom Rom. If someone wants to test pm me.
HTC Rezound
roosxter said:
Mine is out of warranty too. It was a replacement for my thunderbolt, it cane with a 90 day warranty.
Sent from my ADR6425LVW using Tapatalk 2
Click to expand...
Click to collapse
If you pay for the $6.99 insurance you still have warranty. Its extended warranty that I believe is for as long as you own the phone and switches to any other phone you get as a replacement. I've gone from Thunderbolt-Bionic-Rezound-S3 all with same warranty. So as long as you pay for that you still have warranty and are all good if you don't pay for that then you still have warranty threw HTC till November.
Sent from my Sense 4 ICS Rezound
This still work on ics
Sent from my ADR6425LVW using xda premium
cflo360 said:
This still work on ics
Sent from my ADR6425LVW using xda premium
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=1874297
HTC Rezound
i Know but this code or script still works gsm.proximity.enable=false
cflo360 said:
i Know but this code or script still works gsm.proximity.enable=false
Click to expand...
Click to collapse
On gingerbread. Didn't work on ICS for me.
HTC Rezound
Related
Anyone else had this problem rooted or not? I couldnt hang up the call to customer service just now to request a replacement. Ive had to turn off the screen then back on to get touch reponse to work again. Phone has never been rooted. Weird. Resets dont fix either.
Sent from my PG86100 using XDA Premium App
i have the same problem lower part of the screen becomes unresponsive randomly then goes away
surmanm said:
i have the same problem lower part of the screen becomes unresponsive randomly then goes away
Click to expand...
Click to collapse
I also noticed that the calibration gets all outta whack along with the unresponsiveness. Like u tap a link on the scteen but it thinks u tapped another link or something like that. Did u request a replacement?
Sent from my PG86100 using XDA Premium App
Visionikz03 said:
I also noticed that the calibration gets all outta whack along with the unresponsiveness. Like u tap a link on the scteen but it thinks u tapped another link or something like that. Did u request a replacement?
Sent from my PG86100 using XDA Premium App
Click to expand...
Click to collapse
Iv seen that with the OG evo also, as well as my 3vo
Having the same problem. Probably will carry it in next week for replacement. Already took it in once and they said wait for a couple of weeks to see if HTC/Sprint release a software update. It's starting to get very annoying and unusable. Very much ruining the experience of having a powerful smartphone.
i have it too with my gsm version , the upper part of mine screen is sometimes not responsive
Visionikz03 said:
Anyone else had this problem rooted or not? I couldnt hang up the call to customer service just now to request a replacement. Ive had to turn off the screen then back on to get touch reponse to work again. Phone has never been rooted. Weird. Resets dont fix either.
Sent from my PG86100 using XDA Premium App
Click to expand...
Click to collapse
i wonder if this is related at all to the screen grounding issues which they originally had in the HTC EVO. the end result of the screen grounding issue was parts of the screen were unresposive...
i do remember they patched something in an update which fixed that issue.
i remember there was a test for the screen grounding issue but i barely remember how it worked. i'm sure there are older threads on it as it was a fairly big deal when the device first came out. the test had something to do with drawing lines or something on the screen?
might not be helfpul, but figured it was worth mentioning. i haven't had any issues on my evo 3d so its hard for me to troubleshoot and compare...
at least replacing the phone will be a decent solution until we can find out more about this issue ... sad it seems to be fairly common.
I am having an issue with my phone not reacting correctly to the proximity sensor. When I am in call, the screen shuts off when I put the phone to my face like it is supposed to, however when I remove it from my ear the screen doesn't come back on. I tested the sensor with an app called sensor list, and it is without a doubt working correctly. I have a custom kernel installed. Could that be causing my issue, or is the software just bugged?
Stock, rooted, unlocked, what Rom? Info would be a good starting place.
Sent from my ADR6425LVW using XDA
Stock rom, debloated, rooted, and incredikernel beta 6.
I ordered a new digitizer to replace my mildly scratched one and would like to replace the prox switch while I have it apart. does anyone have any clue where I can get a replacement? Or better yet, what is the exact switch I need. I have an old d1 somewhere, can I Frankenstein that into my rezound to make some abomination?
I recommend testing the sensor itself to rule out whether it is a hardware of a software issue. There are many proximity sensor tester apps in the Play Store.
Edit: NVM, it looks like you already did test it. Disregard this post.
This is what part the Elixir app reads on my Rezound; the phone hardware revision B rather than XA if that has any impact (likely not for this simple part, check under the battery to make sure you have a B model phone if you wish):
when you bring "her" back to life you can watch this
http://www.youtube.com/watch?v=_pQUn2GTymw&feature=youtube_gdata_player
griffstert said:
I recommend testing the sensor itself to rule out whether it is a hardware of a software issue. There are many proximity sensor tester apps in the Play Store.
Edit: NVM, it looks like you already did test it. Disregard this post.
Click to expand...
Click to collapse
the op was from a while back, I have since got my sensor to fail the test. Thus I will replace it. I don't want to send my phone in only to be received by someone in a bad mood who will charge me 650 bucks for unlocking my bootloader. And they will send me a refurbished device that will probably have more problems than this one.
PhantasmRezound said:
This is what part the Elixir app reads on my Rezound; the phone hardware revision B rather than XA if that has any impact (likely not for this simple part, check under the battery to make sure you have a B model phone if you wish):
Click to expand...
Click to collapse
Thanks, I will be in touch with them to find a vendor.
johnwaynegacy said:
the op was from a while back, I have since got my sensor to fail the test. Thus I will replace it. I don't want to send my phone in only to be received by someone in a bad mood who will charge me 650 bucks for unlocking my bootloader.
Click to expand...
Click to collapse
Despite the fact that nobody has actually had that happen yet???
So you will void the warranty instead... so if you really break it, you don't have no repair option at all.
And they will send me a refurbished device that will probably have more problems than this one.
Click to expand...
Click to collapse
This makes more sense... but even then there, it is not 100% you will get a refurbed unit or that you will have problems with what you get.
BTW, my stock unit doesn't turn the display on when you take your face away from the screen. I always have to press one of the volume keys to get the display back on (easier than reaching the power button)
My display stays off as well. Does not seem hardware related to me.
Sent from my ADR6425LVW using XDA
My display stays off as well. Noticed this today when trying to switch to speakerphone. Just press the power button nothing really wrong with it.
krelvinaz said:
Despite the fact that nobody has actually had that happen yet???
So you will void the warranty instead... so if you really break it, you don't have no repair option at all.
This makes more sense... but even then there, it is not 100% you will get a refurbed unit or that you will have problems with what you get.
BTW, my stock unit doesn't turn the display on when you take your face away from the screen. I always have to press one of the volume keys to get the display back on (easier than reaching the power button)
Click to expand...
Click to collapse
I have already had this phone apart and the little green void sticker is already gone.
I guess if everyone is having this same issue, it must be a design flaw. I doubt I will correct it by changing the sensor. The screen is supposed to come back on when you remove the phone from your face, unless that's a software bug in sense.
The real question is does it work in 100% stock Gingerbread no custom anything. If it does work then it could be a app or the kernel if it doesn't work then its hardware.
How is this such a hard concept for people to grasp?
Sent from my ADR6425LVW using XDA
jazzyjames said:
The real question is does it work in 100% stock Gingerbread no custom anything. If it does work then it could be a app or the kernel if it doesn't work then its hardware.
How is this such a hard concept for people to grasp?
Sent from my ADR6425LVW using XDA
Click to expand...
Click to collapse
If you look at my op I was on 100% stock gingerbread other than a kernel. If everyone has the same problem, yes it is hardware related, but it is a design flaw. It is unlikely that everyone who posted has a bad proximity sensor.
Yes I did read and as you just posted your not on 100% pure stock. You said stock rom, but never said stock ics or gingerbread but like I said best way to test is go 100% stock no mods at all and even go the route of no extra apps, it may seem extreme but its crazy all apps that can cause issues.
Sent from my ADR6425LVW using XDA
Here is the real question. Does your screen always go off when you cover the sensor. Mine does not. I have to try several times, and when it finally does turn off, it only sometimes comes back on. other times, I have to press the power button. Who else is experiencing this?
Mine acts as if it had no proximity sensor at all. Programs say it does, but it always reads that something is zero cm. away from it... power button is the only way I've found to turn the screen back on.
I bet a lot of HTC phones have this issue. When I searched the number for this sensor, a lot of their phones came up as results. I think we are all running bugged hardware.
I think my EarPiece is blown. Severe low volume suddenly.
BT and SpeakerPhone works fine.
I have restored a backup from a month ago and it still is very low.
Since it's otherwise perfect and older HBoot I think it would be better to repair myself.
Before I rip it apart is there anything else I can check?
Is there a possible corruption on the Radio Side that the Backup would not have restored.
Has anyone else done this repair?
Thanks
Have you tried this yet ???
http://forum.xda-developers.com/showthread.php?t=1147436
#Root-Hack_Mod*Always\
I have the same problem, tried that fix above about a month back, didn't work for me.
I've been putting it off for the sake of having s-off but now that there is a downgrade option for 1.5 I plan on taking it in.
Sent from my PG86100 using xda premium
laie1472 said:
Have you tried this yet ???
http://forum.xda-developers.com/showthread.php?t=1147436
#Root-Hack_Mod*Always\
Click to expand...
Click to collapse
That's the old issue of people not happy with the "Working" Volume.
Volume was fine since I got it.
Suddenly it dropped like 90%. I read one post that it happened in the middle of a call for someone.
brenstar said:
I have the same problem, tried that fix above about a month back, didn't work for me.
I've been putting it off for the sake of having s-off but now that there is a downgrade option for 1.5 I plan on taking it in.
Sent from my PG86100 using xda premium
Click to expand...
Click to collapse
I didn't want to get a Refurb. Which is what you'll likely get. I've read too many horror stories on those.
The part is only $10.00 and it does not look too bad to change.
You only need to go up where he folds the motherboard back before he starts disconnecting screen.
http://www.repairsuniverse.com/htc-evo-3d-take-apart-repair-guide.html
Then do this.
http://www.youtube.com/watch?v=D--WNCz4Rlw
This is the part I ordered
http://www.ebay.com/itm/220987489338?ssPageName=STRK:MEWNX:IT&_trksid=p3984.m1497.l2649
I had mine go out and honestly as long as you pay attention to replace it with the tabs (you'll see) going the right direction, it couldn't be easier to replace. Good luck.
iwould4adollar said:
I had mine go out and honestly as long as you pay attention to replace it with the tabs (you'll see) going the right direction, it couldn't be easier to replace. Good luck.
Click to expand...
Click to collapse
Agreed with this
Its fairly simple to replace the earpiece infact it just sits in a slot and once you put on the board for the front facing camera it makes contact with it. screw it down and your done.
Dont worry about pulling the mother board back, as long as you take out the ribbons connected to the side of it (i cant remember but think theres 4 or 3) pull the mother board back and disconnect the 2 ribbons and a black wire.
Good luck
mswlogo said:
I didn't want to get a Refurb. Which is what you'll likely get. I've read too many horror stories on those.
The part is only $10.00 and it does not look too bad to change.
You only need to go up where he folds the motherboard back before he starts disconnecting screen.
http://www.repairsuniverse.com/htc-evo-3d-take-apart-repair-guide.html
Then do this.
http://www.youtube.com/watch?v=D--WNCz4Rlw
This is the part I ordered
http://www.ebay.com/itm/220987489338?ssPageName=STRK:MEWNX:IT&_trksid=p3984.m1497.l2649
Click to expand...
Click to collapse
Thanks for the info, I'll likely just do that then.
Sent from my PG86100 using xda premium
Yep... this is the problem I have as well... and is the prime example of how HTC quality has been crap for years now. I had this problem in the OG EVO as well. This is another reason why I am making the switch to Samsung as soon as they drop the SGS3 on us.
I had this exact same problem 2 weeks ago. Tried all the software hacks in the book to no avail, it's almost definitely your hardware. Sprint told me I could bring it in and they would replace the part for $35 (I don't have a protection plan). They said it would take them about an hour. HTC said I could send it to them and one of two things would happen: They would crack it open, determine it wasn't my fault, fix it, and mail it back free of charge OR they would crack it open, determine that it WAS my fault and either send it back still broke for $35 (inspection fee) or send it back fixed for "$60+". Either way HTC would have my phone for 6-8 business days. In the end, I bought the part off ebay for $7 and did it myself. It's really not too bad as long as you're careful with the motherboard portion if the disassemble. My speaker works flawlessly now. Good luck!
Sent from my PG86100 using Tapatalk 2
Curious to know how many other people are having issues with their proximity sensor while using a AOSP rom. I have been using Antp's "le n00b" (lol) AOSP CM9 Kang and have been having issues with my device locking up during calls. So I started to investigate more into the problem and have tried multiple fixes, nothing seems to work. I've took it a step forward just to determine whether my proximity sensor has just recently gone bad. I restored my backup of Venom and walaa, my sensor is working normally. No lockups, or any misbehaving. Only thing I find weird is some people have the issue, and some don't. Many factors come into this, I know... But my screen would only lock up if I was in a room with dim lighting. When I was outside in the sun, worked smooth. Would really like some feedback on this if you guys don't mind. Thanks!
HTC Rezound
Try a fresh install of the latest build. Report back after lol
Sent from my aokp_tenderloin using Tapatalk 2
antp121 said:
Try a fresh install of the latest build. Report back after lol
Sent from my aokp_tenderloin using Tapatalk 2
Click to expand...
Click to collapse
Lol will do. I got a replacement on the way anyway, but I will surely report back on this with my current rezound. Thanks a lot.
HTC Rezound
luis86dr said:
Lol will do. I got a replacement on the way anyway, but I will surely report back on this with my current rezound. Thanks a lot.
HTC Rezound
Click to expand...
Click to collapse
No problem
Sent from my aokp_tenderloin using Tapatalk 2
Yup, still an issue on new build for me. Hopefully replacement has a working prox sensor.lol
Sent from my Xoom using xda app-developers app
luis86dr said:
Yup, still an issue on new build for me. Hopefully replacement has a working prox sensor.lol
Sent from my Xoom using xda app-developers app
Click to expand...
Click to collapse
It must be on your end. Mines fine. Anyways, good luck
Sent from my aokp_tenderloin using Tapatalk 2
I've got this problem too. I don't have to be in the middle of a call for my phone to freeze though. I checked with the Android Sensor app and it doesn't toggle between 0 and 9 (cm? I don't have my phone on me right now) like someone else reported. I have to turn off the screen (which takes a few seconds after pushing the power button), and then when I turn it back on the phone works normally.
Another detail I found though is that even though the display "freezes", it still accepts input. If the screen freezes, and then I press the home button, when I turn the screen off and then back on, I'll be on my home screen. Not in the app that I had running. Same with the other cap buttons, keyboard, on-screen buttons. If it was an issue with the proximity sensor, I would think the screen would just turn off and not accept input, right?
The ROM isn't at fault here, it is a hardware issue of the sensor getting dust in it. Simple as that.
Yeah, it's not Rom related. It's definitely a hardware issue and if your still under warranty I would take action ASAP. My replacement should be here tomorrow so crossing my fingers its problem free.
HTC Rezound
luis86dr said:
Yeah, it's not Rom related. It's definitely a hardware issue and if your still under warranty I would take action ASAP. My replacement should be here tomorrow so crossing my fingers its problem free.
HTC Rezound
Click to expand...
Click to collapse
Well it may not be ROM related, sure. But I don't think it's a physical problem with the hardware either. luis, you said yourself when you restored back to Venom your 'sensor is working normally' and you had no hiccups. I didn't have the problem under CleanROM DE either.
Maybe the problem is in dmeadow's kernel. It is beta after all
wildfirewolf said:
Well it may not be ROM related, sure. But I don't think it's a physical problem with the hardware either. luis, you said yourself when you restored back to Venom your 'sensor is working normally' and you had no hiccups. I didn't have the problem under CleanROM DE either.
Maybe the problem is in dmeadow's kernel. It is beta after all
Click to expand...
Click to collapse
It's happening on Venom for me now. Only difference is I can hit power button to get my screen back.
HTC Rezound
Ah, damn. Alright, maybe it was just an unfortunate coincidence that the timing for when this started happening matched up with when I started flashing the newer ROMs/kernels.
Different ROMs detect it differently. It IS a hardware issue.
Found out how to disable the sensor completely. Testing it out now. So far so good.
Edit: Sensor disabled and sticks after reboot. If anyone with sensor issues wants this mod, pm me. I want someone else to test this out.
HTC Rezound
I'll give it a shot luis!
wildfirewolf said:
I'll give it a shot luis!
Click to expand...
Click to collapse
OK, so I've made two flashable zips. One enables and the other disables the proximity sensor. Flash normally thru recovery, no wipes needed.
I've tested them both and it works flawless for me so far.
ICS Proximity Sensor Disabler
ICS Proximity Sensor Enabler
Let me know how it works for you. Thanks!
Sent from my Xoom using xda app-developers app
The proximity sensor in this phone is a problem. Mine wasn't working at all, so I got a replacement. Got it and set it up yesterday and this one works....kinda. It works mostly correctly in bright light..outdoors, in an office, etc. It doesn't work correctly in low light...at night, in my house, etc. However, I can make it work temporarily by rubbing my thumb across the top of the phone over the Verizon logo for a few seconds. That will make it work for between 10 seconds and a minute or so. It seems to be IR/heat related, as even in bright light it sometimes needs help. I think I might just going to disable this one and deal with it.
shrike1978 said:
The proximity sensor in this phone is a problem. Mine wasn't working at all, so I got a replacement. Got it and set it up yesterday and this one works....kinda. It works mostly correctly in bright light..outdoors, in an office, etc. It doesn't work correctly in low light...at night, in my house, etc. However, I can make it work temporarily by rubbing my thumb across the top of the phone over the Verizon logo for a few seconds. That will make it work for between 10 seconds and a minute or so. It seems to be IR/heat related, as even in bright light it sometimes needs help. I think I might just going to disable this one and deal with it.
Click to expand...
Click to collapse
Yeah, these sensors are horrible. Its not a show stopper, but it does suck to have these issues with a device we paid good money for.
Sent from my Xoom using xda app-developers app
Question to those who have done it, how far do you have to tear down the device to get to the sensors? Are they attached to the motherboard or are they in the display? The guides and videos I've seen revolved around replacing the display/digitizer, and I haven't been able to tell exactly where the sensors live.
Sorry luis! I went to sleep between my post and your post so didn't test last night. I'll flash it right now and get back to you on whether my display freezes anymore while I'm out today.
---------- Post added at 10:40 AM ---------- Previous post was at 10:26 AM ----------
I had my first freeze up already. I checked with the Android Sensor Box app and the proximity sensor is still registering values (0 cm if I cover it, or 9 cm if I don't, no in between).
Just wondering if anyone else is having the same issues? My phone is brand new and has never been dropped. It's like the camera will NEVER focus for taking pictures. It makes the sound like it's focusing but still stays blurry no matter zoomed or not.
Any ideas or suggestions?
A few members suggested trying this as a possible fix:
http://forum.xda-developers.com/showthread.php?t=2306462 Camera not auto-focussing - Possible fix
Sent from my HTC One using xda app-developers app
girlygirl00 said:
A few members suggested trying this as a possible fix:
http://forum.xda-developers.com/showthread.php?t=2306462 Camera not auto-focussing - Possible fix
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
That didn't fix anything for me. I finally e-mailed HTC and this was their response which also did not fix anything.
Safe Mode
1. Please turn off the phone.
2. Then briefly press the Power button to turn on the phone.
3. While the phone powers on, press and hold the Volume down button until phone loads the OS and "Safe Mode" should appear on the lower left part of the screen.
After you put it in safe mode, try using your phone, if it works perfectly, then the problem may be caused by an application your phone. Which you will need to remove the applications one by one to see which one is causing the issue. If the issue persists, please reply to this email so we can further troubleshoot and have this issue solved.
All I know is I'm about ready to sell/return this HTC One and go get the Galaxy S4. My S3 treated me fine and the camera was far superior.
Was told it's a software issue and the update isn't expected for at least a month. So until then I have a $600 phone with a useless camera. Returning this and going to the S4. Not sure why I doubted it when I loved my S3. Figured I would give HTC a try again from my Sensation 4G days but what a waste of time. I can say the build quality of the phone along with the screen were definitely the things that attracted me.
What about an exchange, since you just got it? Did you get it in store? If so .. you could test out the one they exchange it for while at the store. Mine works awesome, and many others are very happy with theirs. So it sounds like you got a lemon camera. And we all know there are some bad ones in all the phone models.
Sent from my HTC One using xda app-developers app
girlygirl00 said:
What about an exchange, since you just got it? Did you get it in store? If so .. you could test out the one they exchange it for while at the store. Mine works awesome, and many others are very happy with theirs. So it sounds like you got a lemon camera. And we all know there are some bad ones in all the phone models.
Sent from my HTC One using xda app-developers app
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True. I actually returned it and went with the S4. I'll give HTC another shot once their next big phone comes out. I did find myself missing a bigger screen also. It may be lacking a few PPI compared to the One but it's just as nice. Thanks for the kind words guys.
Chicago281 said:
Was told it's a software issue and the update isn't expected for at least a month. So until then I have a $600 phone with a useless camera. Returning this and going to the S4. Not sure why I doubted it when I loved my S3. Figured I would give HTC a try again from my Sensation 4G days but what a waste of time. I can say the build quality of the phone along with the screen were definitely the things that attracted me.
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I see that you already returned the One. But I do not see how it could have been a software issue. If you were stock, you should have had build 1.27.531!8. I have that build and my focus works fine. Sounds like you should have exchanged it because it was clearly defective. Too late now, though.
-T
Sent from my Nexus 7 using xda app-developers app
Thanks for repeating our conclusion from three days ago. lol
Sent from my HTC One using xda app-developers app
girlygirl00 said:
Thanks for repeating our conclusion from three days ago. lol
Sent from my HTC One using xda app-developers app
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Sometimes repetition aids in understanding.
Sent from my Nexus 7 using xda app-developers app
Chicago281 said:
Just wondering if anyone else is having the same issues? My phone is brand new and has never been dropped. It's like the camera will NEVER focus for taking pictures. It makes the sound like it's focusing but still stays blurry no matter zoomed or not.
Any ideas or suggestions?
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In my phone this strongly correlates with heat. Once the phone gets hot from being at high brightness or doing something graphically intensive it will not focus. Sometimes you can get it to work by giving it a sharp slap or pressing gently on the glass in front of the camera. If you let it cool down for a few minutes then it works. But it is definitely a physical problem.
I'm having the same issues. My first HTC One was fine but had a power issue so it was replaced with this one that will now not focus. I contacted HTC and T-Mobile and was told that there would be a software update in the future to fix the issue but there are no specified dates. I asked T-Mobile if they could exchange it since it's only 2 months old and was told I would have to wait on an upgrade or purchase at full price. I'm really not pleased about any of this.