Yes its another LTE thread.....I dont know how many folk in here are in the Indy area but just wanted to say I called Sprint 2 months about the crappy coverage 1st in the NE side which they just told me "network upgrades" and when I called yesterday since Im now on the west side the rep gave the whole spill on them upgrading to the new network and she said by OCt 31st all issues should be resolved and majority of Indy market will have some sort of LTE.....while I do realize this IS Sprint we are talking about and it should be taken with a grain of salt I thought Id share.......
That's awesome. I can't wait. It does line up with what S4GRU has posted: http://s4gru.com/index.php?/blog/1/...network-visionlte-deployment-schedule-update/, some sites up in September, 50% by the end of the year.
maxpower47 said:
That's awesome. I can't wait. It does line up with what S4GRU has posted: http://s4gru.com/index.php?/blog/1/...network-visionlte-deployment-schedule-update/, some sites up in September, 50% by the end of the year.
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Yeah I noticed that which is nice that they are on schedule......shoot my download speeds at my house avg 50-128kbs!! lol
Does anyone know off hand which market Lafayette / West Lafayette is considered part of? I've read conflicting reports naming it as either Chicago or Indy.
Sent from my High Tech Computers Corporation Evolution 4th Generation Long Term Evolution.
Lafayette is part of the Indy market. I am on the west side of indy and 3g is worse than dial up. I have called sprint may times over the past 6 months and all they do is give me a bill credit to shut me up and tell me they are working on it and it should get better by the end of the year.
d2kss2250 said:
Lafayette is part of the Indy market. I am on the west side of indy and 3g is worse than dial up. I have called sprint may times over the past 6 months and all they do is give me a bill credit to shut me up and tell me they are working on it and it should get better by the end of the year.
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Bill credit? I'm on the Westside, too - this is good to know. How is everyone's general call reception? I drop calls like CRAZY. Was hoping that the new radio/firmware would have fixed it - but it didn't. The day I upgraded from the OG EVO, I wasn't having issues...so makes me wonder if its really the network upgrade that's at fault.
If you call sprint and be polite ( during the day is better ) and complain alittle they might offer a bill credit to keep you happy. They are having alot off capacity issues right now in indianapolis area. They have neglected the area for so long they are behind. They also are starting the preps for network vision in a few areas on the westside, so depending where you are it could be few diffrent things.
Yes they will tell you that they will give you a credit and tell you it should be resolved by the 31st of Oct. With their latest announcement hopefully we should start to see some improvement over the next few weeks. I live on Westside close to Avon and yesterday I got no texts for 3 hrs then I got like 20 in 1 min. lol.
my service in Indy (I live in Carmel) has been really sporadic, and actually quite terrible in my house. I can't wait for updates. also, with regards to no texts for 20min, etc, just restart the phone and your service should be restored.
dopapifreak34 said:
my service in Indy (I live in Carmel) has been really sporadic, and actually quite terrible in my house. I can't wait for updates. also, with regards to no texts for 20min, etc, just restart the phone and your service should be restored.
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Yea I did that on several different occasions....that didn't solve they issue...did profile updates etc. When it usually happens I notice it takes like a min for a phone call to connect
Sent from my EVO using Tapatalk 2
Can't wait until we get decent speeds here. Thanks for the tip about calling for a credit...I'll call tonight!
jayzun said:
Can't wait until we get decent speeds here. Thanks for the tip about calling for a credit...I'll call tonight!
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I was up in Munster this past weekend and got my 1st taste of LTE. I think its very new up there and is only a fraction of what it will be...just let me say, be very excited to finally get LTE this winter
According to Sprint's press release from a few days back, Indy / Carmel should be 'launched' by the end of the year, or "coming months" in sprint parlance. S4GRU has stated that work will begin next month at some point in the market. I'm not a premium sub, so I don't have access to exact dates for exact sites. Also, Sprint said in their release that you might be able to pick up 4g signal while their contractors are working on upgrades, so many here in this thread may be seeing signal starting to pop up occasionally in the next few weeks. Start thinking about switching your 4g settings back to CDMA/LTE. Unfortunately for me, I'm in Bloomington, which wasn't in the 100 markets that Sprint's press release mentioned, so LTE won't be launched here by the end of the year. However, my speeds are, for the most part, passable and I don't have speeds worse than dial-up, so I'm fine with waiting. OP - which part of north-east side? Any particular suburb? I'm well familiar with that part of Indy.
Was in the Castelton area but now on West side by Avon. If I'm correct according to their latest release we should be able to use some of the LTE.....I don't care if its 2meg down...better than 128k
Sent from my EVO using Tapatalk 2
I'm thinking they may have already done some of the 3G network vision work. I've noticed consistently better 3G speeds downtown here lately (~ 1mbps, compared to < 500 kbps before).
Please use threads that are already opened instead of creating new ones.
Thread Closed.
http://forum.xda-developers.com/showthread.php?t=1750141
Related
Here is yep another thread to get credit on your account. I hope this will work for some of you as This wont apply to everyone only for people that are experiencing Signal issues, more then usual dropped calls, not receiving calls, etc. which is in certain areas because of multiple down towers. I am not sure exactly what areas. i know for sure In St. Clair County, Mi.(zip 48060) as that is where i live. I myself has already received over $250 in credits. but areas i was told me sprint reps was majority of all southern Michigan, Northern Ohio, east coast of Wisconsin. If experiencing issues mentioned above find out if your one of the affected areas. If so call retention's and tell them that you are having those difficulties and talked to a rep that told you to call them up about that issue with the tower that they are going to be able to give half of 3 months of your total bill in credit due to the inconvenience. They acknowledge the issue and are accepting responsibility of it. They just not going to tell you.
So
say your bill is 100/month
do 3 x 100 = 300
300 / 2 = 150
therefor you SHOULD get $150 in credit.
I hope that this is helpful to those of you that live in the areas that are getting affected.
Dude that's crazy because my 3G data is terribly slow as of last night, then I saw this post this morning, called about it just now, and they said a tower was down by me (MI 49503) and it was just reported and a ticket generated 3 hours ago... told them well I have three lines affected by this, and it's unacceptable to pay for a service you expect to work fully and then it acts like this. After talking to one lady and then her boss, they said they could credit my acct after the problem has been fixed but would only credit what I pay for data, only for the time affected, and only a partial data credit "as the service still works, it's just slower"(drained 3% of my battery loading google mobile!! Still works my ass). So she broke it down for me even though the tower is still down and they offered a credit of a dollar and some change?! I wasn't rude with them I just told them not to even bother with the hassle of crediting me a buck and change but that if it wasn't fixed promptly I would be calling back and expecting a whole lot more than pocket change considering I have three lines affected by this. Thanks for the heads up though, I figured the 3D had a bug cuz other people are complaining about 3G speeds, nope tower down... Really not complaining as of yet just thought the buck 'o five refund offer was hilarious!
That is just real surprising only offer you that. It is going to be down for a while. It's been about 2.5 months now. Hopefully if you call back up you get somewhere. They do have permission to do that credit. It is just a roll of the dice on getting the correct Rep in the retentions. I still can't upgrade my phone since the policy change for SP customers. Ended up buying my 3d cash! Good Luck!
Sent from my EVO 3D using Tapatalk
Hmm. I wonder if this would work for me. I live in Lambertville, MI 48144 (Literally the border between OH and MI).
My service has been a little wack as of late. Getting anywhere from 0 bars to roaming to 3 bars in a span of a minute. 3G speeds are always slow here too.
Is it me or has the Sprint Network has been a dogg for about 1.5 weeks? I put my phone back to stock @ 3 weeks ago and the phone was flying like a bat outta hell!! Now, it takes 10 - 15 seconds to open a webpage. Facebook takes just as long, the app opens, but then it just sits for 10 - 15 before content shows up. E-mail comes up, but its 10 - 15 seconds spinning to get updates. Sprintfeed, the same!!
Strangely, like I said, when I put it back to stock I was happy as heck, so it not the phone or my area. And "Auto-Update" is off for all my apps? I rebooted several times, still the same!
I feel the same way...
ZeroManArmy said:
I feel the same way...
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Well, it seems a he** of a lot better today and guess what? Again I did nothing to it!!!
Sprint has just been crappy in general for me for months. I sold my Evo and bought a Photon primarily because so many of you here (and on other forums) raved about the radios -- and you were right, the call and data reception is unbelievably and significantly better -- but still pitiful compared to my gf's RAZR on Verizon. I've been assured by Sprint executive customer service that the upgrades to towers in my area will make a dramatic difference to 3g come May (and they've agreed to cut my monthly bill in half until then), so I'm hanging on in the hopes that is true (and LTE comes to my area).
In the meantime, thank [insert deity of choice here] for the Photon, it seems to be the only device that makes Sprint reception bearable.
To be honest, I really have had no network related issues with Evo or Phonton on Sprint until I started f**king with them (Unlock and Root!) Once I put them back, all was well BUT............
As I stated in OP, for a 1.5 weeks, the network has been pure **** and my times are not exgerated! Today, things are back to normal! What I don't get, wih the purchase of Nextel, the Government is giving them like $20+Billion to get Nextel off their network, so that have the money to go LTE over the entire country in 2 weeks if they want (Well, they had to kick LightSquare to the curb first, but still......)
Service is great here, surprisingly. I'm in a rural former-IPCS area and I can honestly say Sprint is on top of things. I can say that I'm happy with the service right now but am looking forward to great things, hopefully by this time next year.
A few years ago data service suddenly stabilized and speeds went up. Within the last year Sprint's status page indicated a few voice upgrades and a single data upgrade. I found out just recently that this string of towers is scheduled for Q3 LTE upgrades and I tend to believe it after seeing a lot more activity there than has been typical in the past. Some of the work trucks even have Sprint logos.
*This post is relevant only to the tower(s) near me and may not indicate service quality for other locations.*
High-population areas still have capacity issues but from my limited travels seem to be slowly getting better.
Kevets said:
High-population areas still have capacity issues but from my limited travels seem to be slowly getting better.
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Evo and Photon worked great in NYC?
So I just came across a story that I found interesting. Sanford C. Bernstein analyst says that bankruptcy for Sprint is "a very legitimate risk".
http://online.wsj.com/article/BT-CO-20120319-707703.html
That's what happens when u spend a billion dollars on iphones
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Doesn't say much really...
Sent Using My HTC Evo 3D, On The Now Network From Sprint!
Perhaps eventually, but they are a long way from the total shutdown type of bankruptcy. At worst, they'll do a restructuring bankruptcy, but I don't even think it will come to that. They have made some bad decisions, but in the very important metrics of customer satisfaction and retention, they are doing quite well. A company can recover from bad technology investments (Lightsquared, ClearWire). When they start hemorrhaging customers, that's when you really have to worry.
animal7296 said:
So I just came across a story that I found interesting. Sanford C. Bernstein analyst says that bankruptcy for Sprint is "a very legitimate risk".
http://online.wsj.com/article/BT-CO-20120319-707703.html
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It's LightSquared's fault... That, and putting all their eggs into the iPhone basket. But to be honest, it hasn't had a chance to bounce back from it yet.
A lot of people have been thinking about this, but no one has wanted to say it.
Sprint will get bailed out if they were ever forced to close up shop. At&t and verizon are too big to be the only consumer choices.
fpineda101 said:
Sprint will get bailed out if they were ever forced to close up shop. At&t and verizon are too big to be the only consumer choices.
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This is true. Just as the government's been helping banks.
eXplicit815 said:
It's LightSquared's fault... That, and putting all their eggs into the iPhone basket. But to be honest, it hasn't had a chance to bounce back from it yet.
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it has 0 to do with the iPhone...They already stated they were on track for meeting the iPhone goals much much sooner than the deadline. I think over a year sooner than scheduled...
the thing is the analyst is missing some key things when he went on to spout about spectrum as that is NOT a problem for sprint with clearwire and also their own 800MHz LTE with 1900LTE they will be on par with Verizon at the least bit...
The one thing that is a little concerning is the maturities of the debt due in 2015...Doesn't give NetworkVision much time to show its wings and get more customers...Though with any other piece of debt they likely will not have much trouble rolling that amount to a later date paying a lil more premium...
I've been hearing this same tune every few years about Sprint. I've been with Sprint 11 years now, and to be honest I'm considering switching carriers for the first time.
Over the past 2 years my personal experience with their customer service has extremely poor. I've considered VZW but I have to take into account data limits.
xjman said:
I've been hearing this same tune every few years about Sprint. I've been with Sprint 11 years now, and to be honest I'm considering switching carriers for the first time.
Over the past 2 years my personal experience with their customer service has extremely poor. I've considered VZW but I have to take into account data limits.
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If you've stuck around that long like I have then you might as well wait another year and see the effects of NetworkVision rollouts as they have already started and should greatly help most if not all issues like slow speeds and such...
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sgt. slaughter said:
If you've stuck around that long like I have then you might as well wait another year and see the effects of NetworkVision rollouts as they have already started and should greatly help most if not all issues like slow speeds and such...
Sent from my PG86100 using xda premium
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Well I can say that personally from my experience with the "NetworkVision" rollouts that they have done nothing in my area. They completed 1 data speed upgrade and 3 data capacity upgrades (I live 1 mile from a sprint tower) and they have done NOTHING to help voice/data services. My phone actually defaults to roaming now, so I will just wait for sprint to cancel me.
If sprint wanted to avoid this they should've began their "NetworkVision" rollout before they launched the iphone...Hell they should've done it before they launched the OG Evo 4g. They had NO business having smartphones on their dumb network. Now they are scrambling because people are saying screw it and they are paying an extra $20-$30 a month to go to verizon or at&t.
I really, really hope sprint can make it. But from what i've seen from these tower upgrades they haven't made anything better in my area.
ronartest2005 said:
Well I can say that personally from my experience with the "NetworkVision" rollouts that they have done nothing in my area. They completed 1 data speed upgrade and 3 data capacity upgrades (I live 1 mile from a sprint tower) and they have done NOTHING to help voice/data services. My phone actually defaults to roaming now, so I will just wait for sprint to cancel me.
If sprint wanted to avoid this they should've began their "NetworkVision" rollout before they launched the iphone...Hell they should've done it before they launched the OG Evo 4g. They had NO business having smartphones on their dumb network. Now they are scrambling because people are saying screw it and they are paying an extra $20-$30 a month to go to verizon or at&t.
I really, really hope sprint can make it. But from what i've seen from these tower upgrades they haven't made anything better in my area.
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Those are NOT NetworkVision rollouts that your seeing on that website showing "data capacity upgrade" and such...those are mere lil band aid patches and should not be used in reference to what networkvision rollouts are...the NV rollouts involve a complete revamp of the cabinets and backhaul that will make dramatic differences in most of the troubled areas...
To put in perspective the backhaul changes are all being re-done to fiber or microwave based and the current backhaul is using the ancient bundled T1 based...
S4GRU.com has been putting up the rough rough schedule of the cities being done so far btw...
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xjman said:
I've been hearing this same tune every few years about Sprint. I've been with Sprint 11 years now, and to be honest I'm considering switching carriers for the first time.
Over the past 2 years my personal experience with their customer service has extremely poor. I've considered VZW but I have to take into account data limits.
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not trying to be rude. just making an observation. the majority of the time i hear of people with bad things to say about sprint's customer service it's from customers that have been with sprint for roughly ten years. i've personally had no problems with sprint at all, but i've only been with them for 2 years. is sprint just not that friendly to it's long time customers?
efan3719 said:
not trying to be rude. just making an observation. the majority of the time i hear of people with bad things to say about sprint's customer service it's from customers that have been with sprint for roughly ten years. i've personally had no problems with sprint at all, but i've only been with them for 2 years. is sprint just not that friendly to it's long time customers?
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no, people just expect more then the average person which is dumb in my opinion, it's like buying a car and expecting it to fill itself up for you, but if the gas pump is crowed then you should be ahead of everyone else just because you want gas -_-, i've been with sprint for 5-6 years now and my parents have been with them for 13+ i've never seen an issue and if there was, either i took care of it or i gave sprint a call for a simple refresh, people that complain about sprint service probably complain about their drinks being too cold at a diner -_-
sgt. slaughter said:
Those are NOT NetworkVision rollouts that your seeing on that website showing "data capacity upgrade" and such...those are mere lil band aid patches and should not be used in reference to what networkvision rollouts are...the NV rollouts involve a complete revamp of the cabinets and backhaul that will make dramatic differences in most of the troubled areas...
To put in perspective the backhaul changes are all being re-done to fiber or microwave based and the current backhaul is using the ancient bundled T1 based...
S4GRU.com has been putting up the rough rough schedule of the cities being done so far btw...
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Ah, I got ya. I just wonder how long (or if) for that matter sprint will do that where I live. Verizon currently has LTE here and it is fast, 20mbs down. But I am not in a large enough city that I think sprint will upgrade their towers within the next couple of years here. I really hope they do. Because I really don't want to leave for verizon. But it get tougher as each day goes by.
ronartest2005 said:
Ah, I got ya. I just wonder how long (or if) for that matter sprint will do that where I live. Verizon currently has LTE here and it is fast, 20mbs down. But I am not in a large enough city that I think sprint will upgrade their towers within the next couple of years here. I really hope they do. Because I really don't want to leave for verizon. But it get tougher as each day goes by.
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In my area VZW has LTE, USC is revamping all towers for LTE rollout, and Sprint still has about 100k download speeds. At the best I see 300k, it's getting old, it's been this slow for almost 2 straight years now. Unlimited....? Sure you can have all the data you can use, it's as slow as a dial up connection, but have at it,lol.
As far as the comment about Sprint meeting the iCrap expectations, yes they are meeting the expectations on selling them, but (and it was posted here somewhere) they are still losing money on the whole iCrap thing and will be for at least 2 years. Just because they're meeting the sales expectations doesn't mean it's making them money.
I was a fan of sprints until i.started consistently getting 70k down the past 15 months, hoping it would get better, hoping....hoping.....never happened. I'm willing to pay the extra dollars for the bandwidth on VZW. What good is unlimited data at a trickle? I'm out when this contracts up. I like sprint, really...but no data speed on a smartphone ain't gonna cut it.
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ronartest2005 said:
Ah, I got ya. I just wonder how long (or if) for that matter sprint will do that where I live. Verizon currently has LTE here and it is fast, 20mbs down. But I am not in a large enough city that I think sprint will upgrade their towers within the next couple of years here. I really hope they do. Because I really don't want to leave for verizon. But it get tougher as each day goes by.
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Where are ya located?
NetworkVision is going to be complete in a couple years, at least the tower upgrade and backhaul parts with most if not all being complete during next year...
They have already started up in NJ, Chicago, and a bunch others...I wouldn't pay much attention to the network.sprint.com site as the stuff there is nothing releated to the NetworkVision upgrades...
Just for an idea, those areas where you have horrid speed with great signal and its because the tower is over capacity...the backhaul change will make a huge difference.
Each T1 line is capable of about 1.5Mbps and bundles T1 lines is what's used now...microwave based backhaul is capable of over 1Gbps....each is going to microwave or fiber so that's a giant leap in capacity...
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Im sure Verison is happy...
U will be receiving a very special text on 6/7
Very soon LTE launches in Atlanta, Dallas, Houston, and San Antonio markets
Sprint is rolling out an all-new network in (your city). Learn more at sprint.us/sat Reply End to stop
to see what hard work goes into lte in general check this out.
http://4g-university.com/
Sent from my EVO using XDA
Nyc please.
I won't be getting it any time soon BUT I like seeing that they are proactively letting folks know when it's happening. Did you subscribe to LTE alerts on the site or something?
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gonna need a LTE/NetworkVision rollout sticky thread at this rate maybe...
here is where the info came from btw...
http://insidesprintnow.wordpress.co...lanta-dallas-houston-and-san-antonio-markets/
its just a txt saying you can expect it sometime this summer. lol
nothing to run home about as none of it is new info at all....they have already stated before those markets are the first ones to "officially" get it turned on and said they would be in this time frame....
If you guys want to really learn a thing about the NetworkVision rollout and tech behind it.......head on over to S4GRU.com and the link in my sig....more info there than anywhere else by far.
I was hoping Honolulu, Hawaii would get it some time soon since we had Wimax pretty early.
sgt. slaughter said:
gonna need a LTE/NetworkVision rollout sticky thread at this rate maybe...
here is where the info came from btw...
http://insidesprintnow.wordpress.co...lanta-dallas-houston-and-san-antonio-markets/
its just a txt saying you can expect it sometime this summer. lol
nothing to run home about as none of it is new info at all....they have already stated before those markets are the first ones to "officially" get it turned on and said they would be in this time frame....
If you guys want to really learn a thing about the NetworkVision rollout and tech behind it.......head on over to S4GRU.com and the link in my sig....more info there than anywhere else by far.
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Thousands of employees do receive this memo..... Just sometimes reps are kept out of listings lol so that why your misinformed most of the time by csr..
edit: didn't mean you in particular more as "you" as all customers in general.
Pains me knowing it will be till the end of the year or sometime next year before I see LTE.
Why is Sprint rolling out LTE in Texas prior to Overland Park?
Sprint whyyyyyy?
gmangut said:
Thousands of employees do receive this memo..... Just sometimes reps are kept out of listings lol so that why your misinformed most of the time by csr..
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never said one thing about being misinformed......dunno where you got that from...
just said this isn't nothing to jump about really as its not them saying anything "new" that they haven't already said...more likely its to remind those customers what they said really now that LTE devices are flying out the door and nothing official has been said to be "live" yet.
sgt. slaughter said:
never said one thing about being misinformed......dunno where you got that from...
just said this isn't nothing to jump about really as its not them saying anything "new" that they haven't already said...more likely its to remind those customers what they said really now that LTE devices are flying out the door and nothing official has been said to be "live" yet.
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Well didn't mean it in a bad way...Just saying I may work there too
gmangut said:
Well didn't mean it in a bad way...Just saying I may work there too
n btw
http://www.linkedin.com/pub/badrun-salam/13/690/a89
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haha yeah in a sense. lol
Ericsson being Sprints full time site maintenance since Sprint no longer does it themselves....
you doing RF i dont even want to guess what you know. lol
My dad used to be a technician for Sprint. He lost his job due to downsizing by Ericsson. It's a shame because he was probably their best technician in the DFW area. Several of his fellow technicians would call him if they needed help.
I'm pretty sure the WiMax roll out is no indication of how LTE will roll out. Sprint used Clearwire's in-place WiMax network as their 4G network. I was lucky enough to already have Clearwire in this area. The only tangible advantage I had was the fact it was faster than public wifi. I don't expect LTE to reach Wichita Falls for at least a year.
chessmyantidrug said:
My dad used to be a technician for Sprint. He lost his job due to downsizing by Ericsson. It's a shame because he was probably their best technician in the DFW area. Several of his fellow technicians would call him if they needed help.
I'm pretty sure the WiMax roll out is no indication of how LTE will roll out. Sprint used Clearwire's in-place WiMax network as their 4G network. I was lucky enough to already have Clearwire in this area. The only tangible advantage I had was the fact it was faster than public wifi. I don't expect LTE to reach Wichita Falls for at least a year.
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Sorry to hear that... It's a shame sometimes when great minds are dismissed for a few cents of savings. I know it too well.
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I'm doubting I ever get LTE in Detroit unless I switch to Verizon or att.
Sprint hates Detroit, they put WiMAX in friggin grand rapids Michigan. So I won't hold my breath I just keep looking for WiFi spots when I need to do anything with date :banghead:
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A friend of mine works for Sprint and said they're about 7 months ahead of schedule in the Network Vision for the Denver area, hopefully we'll get LTE by fall...
bighuta said:
A friend of mine works for Sprint and said they're about 7 months ahead of schedule in the Network Vision for the Denver area, hopefully we'll get LTE by fall...
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Ya I heard from several reps the end of August or middle of September here (Denver metro)
Kujila said:
Why is Sprint rolling out LTE in Texas prior to Overland Park?
Sprint whyyyyyy?
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they did the same with the wimax network also. I live in Austin which was one of the launch cities back then. This time around they're hitting all the TX cities around me. i hope that means Austin will be in the 2nd batch of cities to get it.
Come on Florida
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I'm hoping we get it here in Philly soon, I'm missing my 4g already!
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cant wait!!!! im sure lil Rhode Island will be one of the last!!!
So I bit and ported out of my (off-contract) nearly 12yr+ VerizonWireless service a few days ago and went for this phone and Sprint's unlimitted data, ect... on a 3 line plan which included a base LGE Android Rezound for my girlfriend & was also talked into their "Home Connect" box since I already had long ago dropped my home line since Verizon's coverage was superb in my home and I don't make enough calls outside of the network to bother with a home phone.
Here I am, All modded up running [ROM] Sep-13 MeanROM ICS v4.2 | 2.13.651.1 | Mods | Batt saver and a happy camper with my EVO other than:
-I only get about 1 bar in my house if any and numerous dropped calls.
-My Phone is stuck on "Roaming" even in a top/solid GREEN area on the Verizon coverage map where I work.
-The "Home Connect" is being shipped to me and won't arrive until Monday (This isn't a problem in itself). I just expect to have the same ****ty service with it as my home phone since I'm told it still uses the Sprint towers. (Note: My home is on the frings of good/fair regarding my address and Sprint's Coverage map which has been ruthlessly pointed out to me by the Sprint support techs I've talked to as of late)... Thus their excuse as to maybe I should just switch to another provider. (Insert another sarcasm smiley ---> )
So my first discussion with a Sprint Agent via *2 yesterday sounded promising. Immediately she recgonized and sympathized with my problem at home and mentioned/recommended a "Free" AirAve box system to plug into my highspeed cable wifi in order to boost my signal. She also had me try a "Profile" update just for kicks which did absolutely nothing. This agent felt like I was a strong candidate for one of these boxes and advised that it would likely be approved free of charge in order to retain me as a new customer.
Today, A whole new story. I first get a call back from that former agent that was working on the approval for the AirAve. She felt again, after I reported having several dropped calls today, one while we were attempting to converse, that I would get one of these shipped out. I told her about my concerns of the 14-day trial I was in and wanted to assure I would get and know if this device would benefit me before that was up and I would have no recourse then on getting a refund and out of my 2yr contract. She assured me she was working on getting it approved with her supervisor as we spoke and was just about to read me a confirmation number of some sorts when (*BINGO*) my call dropped yet again.
So back I go on the phone dialing *2 and going through all the bs steps to connect with yet another agent (you never get the same one, nor do they have the ability to connect you to that other one even when you give them their name...) This agent takes a new turn with me after I go through my dilema. I am told absolutely no free AirAve until I am with Sprint for 90 days. I tell her I can't accept this as I'm not going to chance waiting out my 14day return window in hopes to months later find out if I can actually have phone conversations whilst at home. She puts me on hold to connect to her supervisor to discuss but (*BOING*), yet another dropped call.
I call back several more times and speak to several different agents while not as harsh as the last, inform me that their normal policy is 90 days to qualify for an AirAve assist device BUT that their supervisors can sometimes over-ride this depending on the conditions. So things are left at their records indicating that the original Agent from yesterday whom is in my corner in trying to get me the AirAve has submitted for supervisor approval, however, they won't be making that decision until a weekday (Monday) at the earliest.
-----------------------------
So here I am pondering what to do.
-Keep having faith and patience with this run-around in hopes that this AirAve will solve my problems even if I do qualify to get one.
-Start shopping other providers: AT&T or back to Verizon which I don't really want to do. :crying:
Anyone have opinions on this or a similar experience?
Sprint is great but do not put yourself in a service crunch. The 14 days are there for you to review this. I suggest trying, T-Mobile & *cringe* AT&T before crawling back to Verizon.
Whatever carrier, just make sure you have reliable coverage where you frequent.
The cost will be restocking fees, .vs getting locked in a 2 year agreement you're unhappy with.
Sent from my EVO using xda premium
Did you have LTE coverage with Verizon at your house?? I'd be tempted to go back even if their data plans are getting ridiculous. AT&T basically just announced an almost identical sharing plan as Verizon so I guess the lessor of the 2 evils will depend on 4g coverage. At least AT&T has the HTC One so you can get close to the same phone as the EVO LTE. It really does suck being on fringe coverage and you definitely don't want to get locked in to 2 years.
cruise350 said:
Did you have LTE coverage with Verizon at your house?? I'd be tempted to go back even if their data plans are getting ridiculous. AT&T basically just announced an almost identical sharing plan as Verizon so I guess the lessor of the 2 evils will depend on 4g coverage. At least AT&T has the HTC One so you can get close to the same phone as the EVO LTE. It really does suck being on fringe coverage and you definitely don't want to get locked in to 2 years.
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Yep, I believe Verizon did/does have the LTE coverage at my house if you mean the 4G. I had the Droid X so never benefited by that though. I'm really at a toss as to what to do. I never chewed through that much data even when on Verizon, it was just the fact of them screwing us former subscribers updating to the Non-Unlimited along with the "New every 2 perks" ending up being a $30 off but +$30 upgrade fee and **** like that had me burned. I even had my Ford motor company 20% discount with Verizon. Wonder if I could even get back to where I was with that if I went back. :crying: Sprint was going to be giving me a 23% discount.'
Had my eye on that damn Droid Razr Maxx to, damnit!!! Actually, the girlfriend doesn't really even need a smartphone, just something to text with and I could do without a home phone since with Verizon my coverage was good.
Oh, what to do..... I'm still erked about having to leave Spring behind. Especially the EVO :crying:
Sprint provided us with an Airave because after 7+ years, all of a sudden we were getting poor signal strength at our house. My EVO didn't seem to be affected but my wife's flip phone was dropping calls so often it was pointless to use. Really just wanted to let you know that the Airave does work well (at least in our case) always 4+ bars and no more dropped calls. Doesn't do anything for data transfer though.
Hope you can get yours free, we did but have been with Sprint for 10+ years.
Good Luck!
Welcome to sprint..I have spent countless hours of non pleasure dealing with them on the phone.
Tip #1. Get it in writing...they hardly ever follow thru... I record our conversations and tell them up front that I am..2 out of 3 agents hang up ( accidental disconnect) as soon as I tell them
Sent from my EVO using Tapatalk 2
Sprint Airave
I was having horrible signal and dropped calls in my house for almost 18 months. I wasn't aware of the airave and was close to cancelling my contract. After finally taking on the issue (which was prolonged via work, kids, etc) I came across information on the airave. I called sprint and gave them the old sob story on service and how disappointed I was. The supervisor spoke with me about my issue and explained the airave further. 10 minutes later I had an airave shipped out to me for free and no service charge (4.99/m). It absolutely makes a difference. I went from having like 0-1 bars and dropping calls to 5-6 bars instantly. Call quality is great and data moves like it should (I got the 3g airave that does voice and data)...it's absolutely worth it. Keep on pressing them...you should be able to qualify and get the device with service for free..Good Luck
cheeb said:
I was having horrible signal and dropped calls in my house for almost 18 months. I wasn't aware of the airave and was close to cancelling my contract. After finally taking on the issue (which was prolonged via work, kids, etc) I came across information on the airave. I called sprint and gave them the old sob story on service and how disappointed I was. The supervisor spoke with me about my issue and explained the airave further. 10 minutes later I had an airave shipped out to me for free and no service charge (4.99/m). It absolutely makes a difference. I went from having like 0-1 bars and dropping calls to 5-6 bars instantly. Call quality is great and data moves like it should (I got the 3g airave that does voice and data)...it's absolutely worth it. Keep on pressing them...you should be able to qualify and get the device with service for free..Good Luck
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Thanks for your post. It gives me some hope, althought admittedly I'm currently on hold with the Verizon Winback Dept to check out my options in coming back to their service. The last thing I wanted to do but unfortunately Sprint CS has drivin me away and hard with last night's described communications as per the OP. I'll keep you all dated.
If your service is that bad and the Airave does not help out any(which if on fringe of signal it might b/c its able to pull more power to get signal as its not worried about battery life we are with cell phones...amongst other differences)....
If that doesn't help out and you can't get through the current time with it, then you might be best off switching to anyone else at least till Sprint makes it's NetworkVision upgrades in your area....After they are done you very well might see a signal increase as the upgrades will make some big changes to the markets overall...Sprint is set to have these completed by end of 2013, and you market isn't one of the early ones I dont think....thats why I suggest switch till then if the airave doesn't help...
sgt. slaughter said:
If your service is that bad and the Airave does not help out any(which if on fringe of signal it might b/c its able to pull more power to get signal as its not worried about battery life we are with cell phones...amongst other differences)....
If that doesn't help out and you can't get through the current time with it, then you might be best off switching to anyone else at least till Sprint makes it's NetworkVision upgrades in your area....After they are done you very well might see a signal increase as the upgrades will make some big changes to the markets overall...Sprint is set to have these completed by end of 2013, and you market isn't one of the early ones I dont think....thats why I suggest switch till then if the airave doesn't help...
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Oh, I agree 100%. My real problem seems to be even having the chance at obtaining the Airave device at this point and I'm not willing to wait out the 90days I'm being told in order to acquire it on the whim it may or may not work if that is their stance I am prepared to go back to Verizon I guess the way it looks at this point. I will know by the end of tmrw on my decision and based on whether Sprint gets back in touch with me with a final answer and/or Verizon "Win Back" dept. gives me satisifaction and reason to come back. Their "limited" data pisses me off though. That is my biggest drawback, however, having non-limited data with Sprint as per how my service is now is useless. And no, I'm not looking or expecting to have the data necessarily at home as I have a strong Time Warner Cable Internet connection with Wi-Fi for that and also Comcast business for Wi-Fi at work, it's the situations like when streaming music whilst driving and/or out and about with no Wi-Fit/hotspots and wanting to watch Netflix, ect... where the "Un-limited" becomes viable to me.
This thing has totally consumed my time the past few days and my nerves are so shot. Why Sprint, Oh why..... Please treat the customer better and not give multiple conflicting answers between your agents that are misleading.
Just an update. I've called Verizon and had much better luck with their "Winback" department. Activation fees waived and all, even got my previous company discount re-enstated Phone on the way so a fair goodbye to Sprint, they had there chance and blew it. Never could cooperate between the reps in authorizing me an Airave device so I'm going with the coverage I know that works for me.
Farewell and thanks for the help! :angel:
word to the wise
lazer9 said:
Just an update. I've called Verizon and had much better luck with their "Winback" department. Activation fees waived and all, even got my previous company discount re-enstated Phone on the way so a fair goodbye to Sprint, they had there chance and blew it. Never could cooperate between the reps in authorizing me an Airave device so I'm going with the coverage I know that works for me.
Farewell and thanks for the help! :angel:
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The Sprint 14 day return policy is really a 13 day, plus the remainder of the day you activated policy..
If you you activated on a tuesday you have a week from monday to return the phones.
redwings23 said:
The Sprint 14 day return policy is really a 13 day, plus the remainder of the day you activated policy..
If you you activated on a tuesday you have a week from monday to return the phones.
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Thanks, Signed on with Sprint on 9/12/12 (Last Wednesday). Verizon Phones due either tomorrow or Thursday so I should have plenty of time. I plan on wrapping this up this week.
Read down below :d
---------- Post added at 05:19 PM ---------- Previous post was at 05:14 PM ----------
lazer9 said:
Anyone have opinions on this or a similar experience?
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Click to collapse
Just a heads up, if you decide not to stay with Sprint. And go with any other carrier. Not that you might have the same problem with other networks. And note that if you go with AT&T, they no longer carry Unlimited Data. From experience 4+ years...If you had Unlimited Data with AT&T and you use more then 3GB they will Slow down your Data Speed. I know this because I was a victim and got notitied by text messages.
That is one of the reason I canceled and came to Sprint.
I recently moved to a new home about two weeks now and noticed that when I had At&t. I could not get a signal for shut while I was indoors with the iPhone 4 I had. Now being a proud owner of a EVO I can use the phone indoors but to tell you the truth I am having issues with Internet. If I go upstairs or chilling in the living downstairs I can get decent Network speed to surf the web. At least its better then the no Data with the iPhone. Its weird cause my girl has the iPhone 4S with At&t. (she stayed with them cause she just upgraded to the iPhone 4S) She can not use the phone downstairs but can rock it upstairs with no problem. Internet and all..Well as we tested only in our room. Don't know about the other rooms. But yea she still needs to go out side to use her phone when making calls or surfing facebook when down stairs. So my point is, either check your other resource before pushing out on Sprint. Btw, at work I wasn't able to use my iPhone with ATT due to service. But now I can go all the way with this Sprint EVO at work. That's how I'm writing to you. Lol... Well even though I'm having Internet problems at my Casa, Im not that concern cause I will be getting WiFi soon from Comcast. Also check this link out:
http://now.sprint.com/airave/?INTCID=TSC:MyS:ICP:IHCC:062512
You can check your self if your location qualify. Click on CHECK COVERAGE AREA. Then call them here
1-855-752-2066
TAKE THE BLUE PiLL THE STORY ENDS, YOU WAKE UP IN YOUR BED AND CONTINUE ON WITH YOUR BORING LiFE. TAKE RED PiLL, YOU STAY IN WONDERLAND & I SHOW YOU HOW DEEP THE RABBiT HOLE GOES.
SENT FROM EVO - THE MATRIX
dreammaker23 said:
Just a heads up, if you decide not to stay with Sprint. And go with any other carrier. Not that you might have the same problem with other networks. And note that if you go with AT&T, they no longer carry Unlimited Data. From experience 4+ years...If you had Unlimited Data with AT&T and you use more then 3GB they will Slow down your Data Speed. I know this because I was a victim and got notitied by text messages.
That is one of the reason I canceled and came to Sprint.
I recently moved to a new home about two weeks now and noticed that when I had At&t. I could not get a signal for shut while I was indoors with the iPhone 4 I had. Now being a proud owner of a EVO I can use the phone indoors but to tell you the truth I am having issues with Internet. If I go upstairs or chilling in the living downstairs I can get decent Network speed to surf the web. At least its better then the no Data with the iPhone. Its weird cause my girl has the iPhone 4S with At&t. (she stayed with them cause she just upgraded to the iPhone 4S) She can not use the phone downstairs but can rock it upstairs with no problem. Internet and all..Well as we tested only in our room. Don't know about the other rooms. But yea she still needs to go out side to use her phone when making calls or surfing facebook when down stairs. So my point is, either check your other resource before pushing out on Sprint. Btw, at work I wasn't able to use my iPhone with ATT due to service. But now I can go all the way with this Sprint EVO at work. That's how I'm writing to you. Lol... Well even though I'm having Internet problems at my Casa, Im not that concern cause I will be getting WiFi soon from Comcast. Also check this link out:
http://now.sprint.com/airave/?INTCID=TSC:MyS:ICP:IHCC:062512
You can check your self if your location qualify. Click on CHECK COVERAGE AREA. Then call them here
1-855-752-2066
TAKE THE BLUE PiLL THE STORY ENDS, YOU WAKE UP IN YOUR BED AND CONTINUE ON WITH YOUR BORING LiFE. TAKE RED PiLL, YOU STAY IN WONDERLAND & I SHOW YOU HOW DEEP THE RABBiT HOLE GOES.
SENT FROM EVO - THE MATRIX
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Thanks for the reply and concerns along with the suggestions and help. Much more than SPRINT CS offered me other than the one lady whom disappeared into the wind...
I already have re-committed to Verizon. And I'm rather stoked and happy as they have waived the activation fees on the two lines and also upon me receiving an email from their winback dept after the fact, have granted me another $50 discount to be applied on my first bill for the purchase of my DROID RAZR MAXX of $199 so -$50 net cost will be $149 and my girlfriends phone will net out free after the $50 rebate.
I know I get great coverage with Verizon and will now even benefit from their LTE/4G expansion in my areas which SPRINT doesn't yet offer not is on their road map.
The Verizon winback rep even went over my previous account over the years and the max data usage I ever had (1-line though was just on a data plan then) was 2GB and my base plan includes Unlimited calling to anyone landline or cell / Unlimited Text to anyone / and 4GB Data which I can always upgrade/downgrade to an extra 2GB per month for $15
All in all I'm getting what I would have got with SPRINT regarding the price end of things. Aprox $160 a month plus the benefits I've stated above.
Again, SPRINT could have kept me IF they would have been more understanding and open with getting me an AIRAVE device and better explaining what roaming really meant on my plan. The store kiosk manager claimed I would incur absolutely no roaming charges ever no matter what and the last CS rep I spoke with at SPRINT claimed I would incur a .41 cent per minute charge beyond 800 min. per month roaming.
I'm roaming at work and roaming with very little signal at home. On their coverage map ironically, my work area shows in one of their Excellent/Good areas whilst my home shows Good/Fair.
Nothing makes sense with them. I have no idea why all this went south so quick but glad it did as it gave me the opportunity to return to a known reliable provider with good coverage and some extra perks/incentives for coming back. :highfive:
lazer9 said:
Thanks for the reply and concerns along with the suggestions and help. Much more than SPRINT CS offered me other than the one lady whom disappeared into the wind...
Nothing makes sense with them. I have no idea why all this went south so quick but glad it did as it gave me the opportunity to return to a known reliable provider with good coverage and some extra perks/incentives for coming back. :highfive:
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Aight bud..Good it worked out for you!
Enjoy your New toy... Peace!
BTW: Enjoy this video..
http://www.youtube.com/watch?v=1L7flsHhQxY&feature=youtube_gdata_player
Hodge Twins are Hella Funny!
TAKE THE BLUE PiLL THE STORY ENDS, YOU WAKE UP IN YOUR BED AND CONTINUE ON WITH YOUR BORING LiFE. TAKE RED PiLL, YOU STAY IN WONDERLAND & I SHOW YOU HOW DEEP THE RABBiT HOLE GOES.
SENT FROM EVO - THE MATRIX
dreammaker23 said:
Aight bud..Good it worked out for you!
Enjoy your New toy... Peace!
BTW: Enjoy this video..
http://www.youtube.com/watch?v=1L7flsHhQxY&feature=youtube_gdata_player
Hodge Twins are Hella Funny!
TAKE THE BLUE PiLL THE STORY ENDS, YOU WAKE UP IN YOUR BED AND CONTINUE ON WITH YOUR BORING LiFE. TAKE RED PiLL, YOU STAY IN WONDERLAND & I SHOW YOU HOW DEEP THE RABBiT HOLE GOES.
SENT FROM EVO - THE MATRIX
Click to expand...
Click to collapse
Lol That video was nutz. I couldn't even watch the end. :laugh: