[Q] Dead Pixels? Screen Bleed? Covered by HTC? - Sprint HTC EVO 4G LTE

Okay, so I woke up this morning and I noticed what appears to be a patch of dead pixels or a screen bleed on the upper left hand corner on my EVO LTE. To be perfectly honest I'm not sure which of the two it is as I have been fortunate enough to not have this issue before. I attached an image in hopes someone can tell what it is exactly, and if it's covered buy the manufacturer's warranty. Either way it kinda blows because if it is covered I know they would probably just send me back a device with the new Hboot. But I just can't take my eyes off of that damn patch :crying: .
Shizz

Yeah its covered as manufacturers defect

I just noticed the same problem with mine. (see attched pic) I baby phones and it has never been dropped. So what did you end up doing about yours?
--Steve

Are you're screens clean are you sure that those are dead pixels
Sent from my EVO using xda app-developers app

Yea I'm sure, my screen is in perstine condition...its more like a bleeding pixels
Sent from my EVO using xda premium

it might be cover under warranty if the repair facility does find any signs of CID (customer induced damage). but that will only matter if you are not unlocked and/or rooted. just a heads up
edit: and yes OP, you are correct. when you got your phone back, it would be updated.

It will be exchanged most likely with no questions as screen issues ate covered under manufacturing warranty. As far as the rooting, Sprint allows rooting so only thing that could hold you back is signs of damage resulting from you opening up the cell which doesn't appear to be the case. If you return to Best Buy it should be new exchange without any questions, they have been the best for me so far.
Sent from my EVO using xda app-developers app

waterbound said:
It will be exchanged most likely with no questions as screen issues ate covered under manufacturing warranty. As far as the rooting, Sprint allows rooting so only thing that could hold you back is signs of damage resulting from you opening up the cell which doesn't appear to be the case. If you return to Best Buy it should be new exchange without any questions, they have been the best for me so far.
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
you may in fact be correct as far as sprint goes, but HTC will be a different story. and in my experience, all carriers refer customers back to the manufacturer in cases like that anyway.

Related

[Q] Have any of the Atrix owners experience the dust behind the glass?

Hello fellow Atrix users, I had my atrix for approximately 28 days now. Yesterday, I just found out that there are dust particles under the screen. So i called Amazon wireless because i bought from them. They did sending me a replacement phone. However, according to them, after i used the unlock code, i basically void the warranty. Is this true about the warranty? Is this dust behind the screen issue normal?
So... nobody has this problem at all? The dust particles are somewhere in the top left corner. I think the dust got in from the microphone..
Had mine since the pre-launch shipment was first delivered and I don't have the dust problem. As for the warranty, what unlock code are you talking about? If it's a sim subsidy unlock, I don't see that voiding the warranty as carriers give it away if you ask for it with no prior warning.
If Amazon is really going to be picky about that, and your phone is in fact sim unlocked, then you're better off reselling the phone for $700-800 and buying a new one with some extra pocket change left over.
dust under glass
I just noticed this today and am very upset by it. I called att and had to leave a message i am going to demand a replacement. I will update if they do or don't give me a problem.
Just happened to me recently and it's the first time i ever really put it in my pocket upside down. I have huge pieces of dust behind it now and can't get rid of them. I bought the phone refurbished so i'm sure it's not under warranty anymore.
this has always happened with all my handheld electronics. from my old iPhone, iPod, and zune.
it's bound to happen, I think. the screens aren't ever entirely sealed.
Sent from my MB860 using XDA App
ifalldownalot said:
this has always happened with all my handheld electronics. from my old iPhone, iPod, and zune.
it's bound to happen, I think. the screens aren't ever entirely sealed.
Sent from my MB860 using XDA App
Click to expand...
Click to collapse
That's about it, there's no way around it with 90% of electronics from laptops to mp3 players. Sorry.
Never ever had an htc phone do this, guess i'll be going back when the time comes.
Only behind the front camera
Sent from my CM860
2leaponover1 said:
Never ever had an htc phone do this, guess i'll be going back when the time comes.
Click to expand...
Click to collapse
Um every HTC phone from windows to android..don't know bout today's build quality. The worst was the HTC hero.lol
Sent from my MB860 using xda premium
Dont have any yet and have had the phone for a few months . I rly hope it dont happen ive prob had 5 phones before i got my atrix and never had this problem. Oh yea and the atrix is the only phone i have kept for any amount of time.

Defect? Dust under screen

Well, while I was looking at my atrix yesterday I noticed these little white dots between the glass and the lcd, I thought it was dust at first, but wanted to make sure. Its all on one side of the screen. I asked my dad, and he said yes that it was, he's had the same problem with other phones before. I guess my question is....will at&t switch me out for a new one?
Sent from my Motorola Atrix 4G
Don't know actually. I think it would depend more on if the rep is a nazi or cool about stuff like that. It is abnormal and distracting and not common. If you get a nazi, i would politely demand a warranty exchange. It may not sound like a big issue, but it's only a 4" screen and i'm sure you're close enough to see it most of the time, especially after you notice it.
I voided my warranty.
pukemon said:
Don't know actually. I think it would depend more on if the rep is a nazi or cool about stuff like that. It is abnormal and distracting and not common. If you get a nazi, i would politely demand a warranty exchange. It may not sound like a big issue, but it's only a 4" screen and i'm sure you're close enough to see it most of the time, especially after you notice it.
I voided my warranty.
Click to expand...
Click to collapse
I think that's what I'm going to do. Just walk in and try it out. How did you void your warranty?
unlocked bootloader.
pukemon said:
unlocked bootloader.
Click to expand...
Click to collapse
****, thats right...is there a way for them to know?
It says unlocked in white in upper right of M dual core screen.
I voided my warranty.
pukemon said:
It says unlocked in white in upper right of M dual core screen.
I voided my warranty.
Click to expand...
Click to collapse
You can get rid of that
Flash a fruitcake to 1.8.3 then go back to 4.5.91
I don't mind it.
I voided my warranty.
I get dust under my screen too, phone is in my pocket almost all the time, its bound to happen. I think it enters through the gap in the earpiece area. It doesn't bother me too much, only really noticeable in direct sunlight / if you're looking for it. If it bothers you that much, the phone is fairly easy to take apart to clean it if you want.
bsutton said:
Well, while I was looking at my atrix yesterday I noticed these little white dots between the glass and the lcd, I thought it was dust at first, but wanted to make sure. Its all on one side of the screen. I asked my dad, and he said yes that it was, he's had the same problem with other phones before. I guess my question is....will at&t switch me out for a new one?
Sent from my Motorola Atrix 4G
Click to expand...
Click to collapse
I wouldn't count on AT&T switching it out. I called them about the same thing and all it resulted in is them voiding my warranty. They said I must have damaged the phone in some way in order for the dust to get under the screen.
Sent from my MB860 using Tapatalk
Have some dust here as well,,, barely noticeable unless under direct sunlight.
Sent from my Atrix using XDA Premium
i had dust under my screen and i received a refurbished phone. Unfortunately the refurbished phone had screen issues IE the bezzle was slightly separated from the actual screen, also the left side of the screen was lifting. I called att and they gave me some issues saying that the warranty did not cover this. Long story short, they were going to send me a new phone (any phone i wanted) but i would have to use my upgrade. I refused to use my upgrade (i am hoping that at the end of this year something worth upgrading will be out) and after explaining that they sent me a brand new phone (Atrix) no questions asked. I now have 2 and still have my eligible upgrade. This phone will continue to have these screen issues due to the poor construction and the lack of speaker screen. DO NOT blow the dirt out of the speaker hole. If you cant stand the dirt in the speaker grill use scotch tape to get it out DO NOT BLOW AIR INTO THE SPEAKER GRILL!!!
I had 1(one) dead pixel on my first Atrix. Took it back to the store with everything it came with and swapped it out.
It helps that I was about 29 days in on the contract though.
Yeah, at&t's a pain. I don't have an upgrade yet, but I think I may try. I'm like 2months into my contract if that helps anyone

T-Mobile guys...have a question

so, im on my second amaze (first one had a dead pixel) and i need to take this one back now too because i have these 3 bright spots under the cap keys where light is leaking thru that is pretty bad and that i never noticed on their display model or the first one i owned.
since ive only been with tmo about 2-3 weeks, im not really sure how often i can return a phone for being defective (still within remorse period). do they flag your account for too many returns? is there a limit to the amount of phones they will exchange? should i try and return this phone to a different store?
i feel like for the money i paid for this phone it should be flawless and at the same time its both a burden on me and tmo that i keep having to return this phone. thoughts? experiences? thanks
the three bright spot are on all models, its a known issue with the phone, they may take it back, but you will get an other one with the same issues.
mrmako777 said:
so, im on my second amaze (first one had a dead pixel) and i need to take this one back now too because i have these 3 bright spots under the cap keys where light is leaking thru that is pretty bad and that i never noticed on their display model or the first one i owned.
since ive only been with tmo about 2-3 weeks, im not really sure how often i can return a phone for being defective (still within remorse period). do they flag your account for too many returns? is there a limit to the amount of phones they will exchange? should i try and return this phone to a different store?
i feel like for the money i paid for this phone it should be flawless and at the same time its both a burden on me and tmo that i keep having to return this phone. thoughts? experiences? thanks
Click to expand...
Click to collapse
i dont think it matters how many you physically return but if your requesting them from insurance they do because a lot of people scam insurance and just sell their devices.
Although, the capacitive lights at the bottom do leak, a lot. this is a well known issue and its highly likely that the next Amaze you get will have the same issue. If I were you, I'd at least root, and download adjbrightness from the market and just turn em off. It saved me some battery and got rid of all the light leakage hope I helped bro
if it is a deal breaker for ya, just get the GSII, its a good one too
mikeschevelle said:
the three bright spot are on all models, its a known issue with the phone, they may take it back, but you will get an other one with the same issues.
Click to expand...
Click to collapse
check out this thread (http://forum.xda-developers.com/showthread.php?t=1438805) see how this guys 3 dots are barely noticeable? mine are as bright as the cap keys themselves and the display model at 2 stores ive been to doesnt have em. i can deal with the way those look in the pic, but mine are super noticeable
mikeschevelle said:
if it is a deal breaker for ya, just get the GSII, its a good one too
Click to expand...
Click to collapse
had one of those too and had a bunch of ghost lines and blobs, plus the low resolution didnt really appeal to me on such a big screen
You can exchange it as many times as you want. Hell, I exchanged mine 4 times in one week! The issue I keep having is I have blue lines in my LCD. I am on my 6th replacement.
mrmako777 said:
so, im on my second amaze (first one had a dead pixel) and i need to take this one back now too because i have these 3 bright spots under the cap keys where light is leaking thru that is pretty bad and that i never noticed on their display model or the first one i owned.
since ive only been with tmo about 2-3 weeks, im not really sure how often i can return a phone for being defective (still within remorse period). do they flag your account for too many returns? is there a limit to the amount of phones they will exchange? should i try and return this phone to a different store?
i feel like for the money i paid for this phone it should be flawless and at the same time its both a burden on me and tmo that i keep having to return this phone. thoughts? experiences? thanks
Click to expand...
Click to collapse
Light bleed is a known issue. There is a modification you can make to almost completely fix. I say it doesn't affect normal usage so I left it alone. Strongly recommend you stick with amaze. It's a great device.
Sent from my HTC_Amaze_4G using xda premium
hasoon2000 said:
You can exchange it as many times as you want. Hell, I exchanged mine 4 times in one week! The issue I keep having is I have blue lines in my LCD. I am on my 6th replacement.
Click to expand...
Click to collapse
LMAO. thats being assertive isnt it? good to know, we pay far too much money for phones that should be flawless right out of the box. guess ill be exchanging this for another, and another until they get it right!
glacierguy said:
Light bleed is a known issue. There is a modification you can make to almost completely fix. I say it doesn't affect normal usage so I left it alone. Strongly recommend you stick with amaze. It's a great device.
Sent from my HTC_Amaze_4G using xda premium
Click to expand...
Click to collapse
guys, my problem is not with the light bleed onto the screen, its with the 3 bright ass spots under my cap buttons. ill have to grab a picture tonight so you can see what i mean. they are literally as bright as the cap buttons themselves. its pretty bad...
mrmako777 said:
guys, my problem is not with the light bleed onto the screen, its with the 3 bright ass spots under my cap buttons. ill have to grab a picture tonight so you can see what i mean. they are literally as bright as the cap buttons themselves. its pretty bad...
Click to expand...
Click to collapse
I never noticed these on my phone until last night when I was watching a show on my phone. Kind of annoying, and I'm hoping they don't get worse. I don't know how they would, but I've had the phone for two months and never noticed it till now.
For sure exchange though, I doubt they flag your account for having phone hardware issues. I only had 4 mytouch4gs in a year, but I was annoyed enough to get a free amaze out of it. They're good with exchanges. Wish they didn't have to be and the phones worked, but oh well.
Sent from my HTC_Amaze_4G using XDA App
It really sucks having blue lines in the LCD. Since I am not far from Chicago, the cold weather here I believe is triggering the issue. I am going to keep exchanging until HTC gets it right and T-Mobile sends me a good phone lol.
Exchange it man! Don't be shy. You deserve what you pay for and tmo needs to be held responsible for providing that. Guarantees are only useful if you use them! If they overcharged you for some service would you just pay it because you don't want to burden them? I do agree it can be a pain to bring it in, I would go so far as to request a discount on your service. Never forget, they are there to serve you!
P.S. I also never lock myself into contracts, just so I have the option to quit. You would be amazed how much better service you get from the "customer retention center."
Sent from my HTC Desire Z using Tapatalk
As far as I know, most if not all amazes have a dead pixel, capacitive buttons lights leak into the screen and the blue lines are normal no need to replace your phone, besides, its not a big issue.
Sent from my HTC_Amaze_4G using xda premium
I don't think mine has a dead pixel
Sent from my HTC_Amaze_4G using XDA App
eggydrums said:
As far as I know, most if not all amazes have a dead pixel, capacitive buttons lights leak into the screen and the blue lines are normal no need to replace your phone, besides, its not a big issue.
Sent from my HTC_Amaze_4G using xda premium
Click to expand...
Click to collapse
I definitely don't have any dead pixels in all 3 of my Amazes
mrmako777 said:
LMAO. thats being assertive isnt it? good to know, we pay far too much money for phones that should be flawless right out of the box. guess ill be exchanging this for another, and another until they get it right!
guys, my problem is not with the light bleed onto the screen, its with the 3 bright ass spots under my cap buttons. ill have to grab a picture tonight so you can see what i mean. they are literally as bright as the cap buttons themselves. its pretty bad...
Click to expand...
Click to collapse
Under the cap buttons? Really? I guess I will have to see the picture when u post it. The known light bleed issue is 3 white spots above the cap buttons... More so in between each cap button... But on the screen. It's noticeable when the screen has a black background. If that's not what you're talking about, then u may have a faulty device
Sent from my HTC_Amaze_4G using xda premium
glacierguy said:
Under the cap buttons? Really? I guess I will have to see the picture when u post it. The known light bleed issue is 3 white spots above the cap buttons... More so in between each cap button... But on the screen. It's noticeable when the screen has a black background. If that's not what you're talking about, then u may have a faulty device
Sent from my HTC_Amaze_4G using xda premium
Click to expand...
Click to collapse
yup, its strange for sure. ive been spending so much time trying to restore my wifes kindle fire that i havent had much time for anything else. ill try and get a pic up in a few!
I don't have any blue lines or dead pixels on my Amaze, but so have the very common light bleed onto a dark screen, which was annoying.
I downloaded an app called screen filter off the market and it shuts the lights off on the soft keys. It was god sent! Didn't have to root my device either.
Not sure what you are talking about. Honestly don't want to as it may bother me if I see it on mine because of your picture, lol!
Loving this phone! Granted I just got it.
Sent from my HTC_Amaze_4G using Tapatalk
ok guys, just got back exchanging my 2nd device at a different store and wait for it...wait for it...this thing is flawless (so far)!!!! very, very minimal light bleed and absolutely zero light coming from in between the cap buttons...
the store i bought the first 2 units from admitted to me that they sold very few amazes so i figured i must have been getting old stock. well it turns out, the other store i went to today had gotten burglarized a few weeks ago and had all completely new inventory. looks like the newer units have maybe addressed our concerns? not sure, but at this point im very happy!!
now that i got a good unit, you guys are stuck with me here for awhile! LOL
That's cool man. Glad to hear you got a good Amaze.
It was funny after reading this thread, I kept looking for those spots you were talking about, which I do get, but bleeds into the screen and that app took care of that problem. But having it outside in the sun, I noticed those blue lines. It is faint, but there. Looks like a grid. I assume these are on all of the devices? I can't see it much unless outside and the sun beating on it at a certain angle.
Kind of how my Kindle Fire is as well.
Sent from my HTC_Amaze_4G using Tapatalk

Just bought one and already had to exchange

Today I went to best buy to buy this because they price matched letstalk to 199$. The woman I delt with sighed and ughed the whole time. Really rude. I ended up adding a line. Burning a sim. And moving the phone to my main line to get the upgrade.
Now I noticed this when I got home but im disappointed in build quality. I dont know if it was me snapping the back cover back on. But the top of my screen was loose. And the bottom leaked light from the leds because well..the glue holding the screen clearly was not that good. I immediately called back and was upset and went to exchange and now im all fine.
But now im paranoid about snapping back in my back cover. How cheaply made is this thing? Anyone run into hardware issues yet? Best buy has a 30 day exchange policy. Thank god.
Sent from my SCH-I605 using xda app-developers app
What LEDs are you referring to?
adrynalyne said:
What LEDs are you referring to?
Click to expand...
Click to collapse
im referring to the bottom of the phone, when the leds were lit up, you saw on the side of the phone light leakage, and on the top of the phone if you pushed down gently on any corner the screen was loose.
Sounds like a bad device. I haven't had any problems and since there aren't many threads about it, I'd say that other users aren't having problems either.
BennyJr said:
Sounds like a bad device. I haven't had any problems and since there aren't many threads about it, I'd say that other users aren't having problems either.
Click to expand...
Click to collapse
i just hope this isnt a common issue, i don't want it to happen to this one as well.
They wouldn't give me a price match to letstalk
I can assure you that this is NOT a normal issue with this phone... But, if you don't think something is right about it then you have every right to exchange! It's YOUR money and if your not happy then exchange away...
Only reason I got is because they price matched. I told them I know its not on your list. But other best buys have done.
Sent from my SCH-I605 using xda app-developers app
sorry about your experience, I suppose it is expected that there are lemons in the bunch, but it just sucks to know you got one of em. Rest assured it's not a common problem. I'm sure others will testify that yours is a unique issue.
gr8fasushi said:
sorry about your experience, I suppose it is expected that there are lemons in the bunch, but it just sucks to know you got one of em. Rest assured it's not a common problem. I'm sure others will testify that yours is a unique issue.
Click to expand...
Click to collapse
im just gonna be super fragile and not squeeze the screen when putting on the back cover if i ever have to take it off now. >_< just precaution! i dont wanna ever have to get a refurb.
Its ok. Crisis averted.
Sent from my SCH-I605 using Tapatalk 2
Samsung's thin battery covers are reasonably robust regarding battery removal and handling. Even improperly installed, the plastic has given and snapped into place. I owned a Charge and Galaxy Nexus with similar battery covers and I have never broken a tab.
I have (3) batteries for my Note 2 and swap every other day without worry of breaking anything. Samsung knows removable covers...
Yeah ive had a nexus and s3 no issues. Note 2 day one screen lose from snapping in battery cover or something . Go figure.
Sent from my SCH-I605 using xda app-developers app
imablackhat said:
im just gonna be super fragile and not squeeze the screen when putting on the back cover if i ever have to take it off now. >_< just precaution! i dont wanna ever have to get a refurb.
Click to expand...
Click to collapse
Sounds like you already got one. Take it b ack and exchange it!
Sent from my SCH-I605 using Tapatalk 2
I already exchanged it for this device ive been using five days uptime so far.
Sent from my SCH-I605 using xda app-developers app

Cracked Screen

Hey guys,
Sorry if there is already a thread for this but I've looked all over and haven't found anything.
So, the other day, I was sitting in my high school cafeteria, with my LGOG in the back pocket of my jeans; screen facing towards me in a thick, silicone and hard plastic case (similar to an otterbox but a cheaper brand from amazon). I adjusted my seating position, felt a crunch, and took out my phone which then had literally hundreds of cracks all over the screen. The touch sensor is completely unresponsive but I can turn the screen on and off, adjust volume, hold to reboot, and while rebooting hold volume up for cwm recovery and fully manipulate that with volume and power buttons. I was prepared to order a replacement glass panel/digitizer but then realized that it did not beep at the appropriate level when changing the volume on the lock screen.
So after that lengthy scene setting, here are my two questions.
1. Is my warranty completely void do to rooting or is just software warranty if there us such a thing?
2. If my warranty is not void, would thus be covered since it was not dropped?
3. Would that last detail of the volume adjustment recognition sound not playing be indication to a more severe inner problem from the incident that a new digitizer would not fix?
Thank you for your time and sorry for the wordy posting.
Sent from my MB860 using xda app-developers app
You know , you can always flash your phone back to manufacturer's stock rom , without any root access and locked BL.(Just like as if it was brand new.)
Simply LGNPST , the Stock ROM on your phone. And then I don't think they'll come to know about it. This way you can avoid any chances of your phone's warranty being damaged by any alternation in software not allowed by manufacturer.
A broken screen is not covered under warranty, doesn't matter if you dropped it, drove over it, sat on it or it spontaneously combust. Insurance is an option if you have it but the deductible will likely be higher than just replacing the screen.
Sent from my LG-E970 using xda app-developers app
As you may or may not know the touchscreen and display are one piece in this phone to achieve enhanced responsiveness so the price for a repair kit should be a bit more expensive than normal touchscreens or displays separately, so be prepared. As our fellow member stated before it will not be covered by standard warranty. Best regards!
Sent from my LG-E970 using xda app-developers app
I have the best buy insurance and have replaced my phone twice due to the glass on the back getting cracked. I didn't unroot. They asked no questions. No deductible.
Sent from my LG Optimus G using XDA Premium 4 mobile app
I think rooting only voids your warranty , if the phone started having hardware problems with the underlying cause being the software part involved in it. Like a phone in boot-loop which you are not able to recover from , etc.
I don't think a broken glass at back or front has anything to do with it , unless one goes full retard and overclock his phone to a temp. where the heat build-up causes an issue.
Apparently , rooting or unlocking does voids warranty , but no one performs a check usually if the problem is like what I mentioned above.

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