Cracked Screen - AT&T LG Optimus G

Hey guys,
Sorry if there is already a thread for this but I've looked all over and haven't found anything.
So, the other day, I was sitting in my high school cafeteria, with my LGOG in the back pocket of my jeans; screen facing towards me in a thick, silicone and hard plastic case (similar to an otterbox but a cheaper brand from amazon). I adjusted my seating position, felt a crunch, and took out my phone which then had literally hundreds of cracks all over the screen. The touch sensor is completely unresponsive but I can turn the screen on and off, adjust volume, hold to reboot, and while rebooting hold volume up for cwm recovery and fully manipulate that with volume and power buttons. I was prepared to order a replacement glass panel/digitizer but then realized that it did not beep at the appropriate level when changing the volume on the lock screen.
So after that lengthy scene setting, here are my two questions.
1. Is my warranty completely void do to rooting or is just software warranty if there us such a thing?
2. If my warranty is not void, would thus be covered since it was not dropped?
3. Would that last detail of the volume adjustment recognition sound not playing be indication to a more severe inner problem from the incident that a new digitizer would not fix?
Thank you for your time and sorry for the wordy posting.
Sent from my MB860 using xda app-developers app

You know , you can always flash your phone back to manufacturer's stock rom , without any root access and locked BL.(Just like as if it was brand new.)
Simply LGNPST , the Stock ROM on your phone. And then I don't think they'll come to know about it. This way you can avoid any chances of your phone's warranty being damaged by any alternation in software not allowed by manufacturer.

A broken screen is not covered under warranty, doesn't matter if you dropped it, drove over it, sat on it or it spontaneously combust. Insurance is an option if you have it but the deductible will likely be higher than just replacing the screen.
Sent from my LG-E970 using xda app-developers app

As you may or may not know the touchscreen and display are one piece in this phone to achieve enhanced responsiveness so the price for a repair kit should be a bit more expensive than normal touchscreens or displays separately, so be prepared. As our fellow member stated before it will not be covered by standard warranty. Best regards!
Sent from my LG-E970 using xda app-developers app

I have the best buy insurance and have replaced my phone twice due to the glass on the back getting cracked. I didn't unroot. They asked no questions. No deductible.
Sent from my LG Optimus G using XDA Premium 4 mobile app

I think rooting only voids your warranty , if the phone started having hardware problems with the underlying cause being the software part involved in it. Like a phone in boot-loop which you are not able to recover from , etc.
I don't think a broken glass at back or front has anything to do with it , unless one goes full retard and overclock his phone to a temp. where the heat build-up causes an issue.
Apparently , rooting or unlocking does voids warranty , but no one performs a check usually if the problem is like what I mentioned above.

Related

Dust Under Screen?!

I dont know why it is with these newer model phones, but just from the suggestion posts that came up when i entered the title of this thread, but My LGOT and i guess even the G2 have an issue where dusts starts to build up under the sceen....
Ive only had my phone for a little over 2 weeks, but even after the first couple days, i noticed that there were already a few trickles of dirt right around the middle of my screen.
I guess my main question is, is there anything i can do about this, has anyone had the same troubles, and what can we do to prevent this from happening?
In Thailand this is general problem of LG Optimus One
you should contact LG Customer support
they'll open your phone and blow dust out
if dust cause touchscreen malfunction they'll change new one for you
some people guess that dust already in the phone due to assembly process from factory
some guess maybe dust go through usb port
I have my phone since 2 days and i already have a dust spot in the lower right corner. This is annoying! If this spot is growing i will contact the costumer support.
Sent from my LG-P500 using XDA App
I am working on dusty area, but no dust under screen. Phone is 1 month old.
Me I have not this problem, but remains me the same issue with the iPhone 2/3 (google iphone dust screen).
I think it's a common problem with capacitive screen, but no "easy" solutions to fix it...
poor construction quality, imho.
chtamina said:
poor construction quality, imho.
Click to expand...
Click to collapse
this is one of those instances where a really cheap phone shows its faults. the phone is free on contract and little of $200 without. with it being so incredibly cheap, there is going to be something wrong that causes concern.
Im okay with it happening as long as it gets fixed and the problem is acknowledged by both LG and the phone carriers. it seems like many people are having this problem at the moment and T-Mobile is willing to exchange it in store, so good on them for being considerate.
i have the same issue. Don't know how to prevent that
ooyyeh said:
I have my phone since 2 days and i already have a dust spot in the lower right corner. This is annoying! If this spot is growing i will contact the costumer support.
Sent from my LG-P500 using XDA App
Click to expand...
Click to collapse
Same Here! Very annoying because the phone is less than one week old!
I actually have not this problem my device is now over 2 weeks old. Maybe it depends on the area you are or temp.? ect...
Sent from my LG-P500
No dust here either. I have a silicon case, I don't think it helps very much.
just disassemble it. There is no warranty seal. You'll find the dust inbetween the lcd screen and the capacitive overlay.
Sent from my LG-P500 using XDA App
stefanblag said:
just disassemble it. There is no warranty seal. You'll find the dust inbetween the lcd screen and the capacitive overlay.
Sent from my LG-P500 using XDA App
Click to expand...
Click to collapse
Can you show us a Video on how to do that?
I had problem with my device, called my operator and they exchanged my phone. New phone seems alright
Sent from my LG-P500 using XDA App
just disassemble it. There is no warranty seal. You'll find the dust inbetween the lcd screen and the capacitive overlay.
Sent from my LG-P500 using XDA App
Hi! please tell us how to do it!
I too have this problem Can any one please let us know how to get rid of it.
I have the same problem with my Optimus One, dust is starting to gather on the right bottom corner and it seems to have increased since the first time I saw it. I've thought about buying a can of compressed air and trying to blow it near the edge of the screen but maybe that will just make it spread even further.
I've also thought about unscrewing the screws on the back panel of the phone and clean it but I'm afraid that it will affect the capacitive screen in some way making it less responsive and that after I assemble it back together it'll become even less air tight and thus accumulate even more dust.
Maybe I'll reclaim my warranty but I'll have to un-root my phone and wipe it clean before leaving it at the store and it's going to be a pain in the ass to reinstall everything when it returns.
Will they replace the mobile for this problem?
You can back up everything by titanium backup and copy the titanium backup folder from sd to your pc or pen drive. In your newly replaced phone you can copy back this folder to sd card and after installing titanium backup application you can restore everything.
S3nd41 said:
I have the same problem with my Optimus One, dust is starting to gather on the right bottom corner and it seems to have increased since the first time I saw it. I've thought about buying a can of compressed air and trying to blow it near the edge of the screen but maybe that will just make it spread even further.
I've also thought about unscrewing the screws on the back panel of the phone and clean it but I'm afraid that it will affect the capacitive screen in some way making it less responsive and that after I assemble it back together it'll become even less air tight and thus accumulate even more dust.
Maybe I'll reclaim my warranty but I'll have to un-root my phone and wipe it clean before leaving it at the store and it's going to be a pain in the ass to reinstall everything when it returns.
Click to expand...
Click to collapse
Sent from my GT-I5700 using Tapatalk
Wow, DUST really get into the phone and I thought I was the only person experiencing this... actually it's on the "RIGHT BOTTOM PART" as posted S3nd41 and probably half of the users here has this problem....

Defect? Dust under screen

Well, while I was looking at my atrix yesterday I noticed these little white dots between the glass and the lcd, I thought it was dust at first, but wanted to make sure. Its all on one side of the screen. I asked my dad, and he said yes that it was, he's had the same problem with other phones before. I guess my question is....will at&t switch me out for a new one?
Sent from my Motorola Atrix 4G
Don't know actually. I think it would depend more on if the rep is a nazi or cool about stuff like that. It is abnormal and distracting and not common. If you get a nazi, i would politely demand a warranty exchange. It may not sound like a big issue, but it's only a 4" screen and i'm sure you're close enough to see it most of the time, especially after you notice it.
I voided my warranty.
pukemon said:
Don't know actually. I think it would depend more on if the rep is a nazi or cool about stuff like that. It is abnormal and distracting and not common. If you get a nazi, i would politely demand a warranty exchange. It may not sound like a big issue, but it's only a 4" screen and i'm sure you're close enough to see it most of the time, especially after you notice it.
I voided my warranty.
Click to expand...
Click to collapse
I think that's what I'm going to do. Just walk in and try it out. How did you void your warranty?
unlocked bootloader.
pukemon said:
unlocked bootloader.
Click to expand...
Click to collapse
****, thats right...is there a way for them to know?
It says unlocked in white in upper right of M dual core screen.
I voided my warranty.
pukemon said:
It says unlocked in white in upper right of M dual core screen.
I voided my warranty.
Click to expand...
Click to collapse
You can get rid of that
Flash a fruitcake to 1.8.3 then go back to 4.5.91
I don't mind it.
I voided my warranty.
I get dust under my screen too, phone is in my pocket almost all the time, its bound to happen. I think it enters through the gap in the earpiece area. It doesn't bother me too much, only really noticeable in direct sunlight / if you're looking for it. If it bothers you that much, the phone is fairly easy to take apart to clean it if you want.
bsutton said:
Well, while I was looking at my atrix yesterday I noticed these little white dots between the glass and the lcd, I thought it was dust at first, but wanted to make sure. Its all on one side of the screen. I asked my dad, and he said yes that it was, he's had the same problem with other phones before. I guess my question is....will at&t switch me out for a new one?
Sent from my Motorola Atrix 4G
Click to expand...
Click to collapse
I wouldn't count on AT&T switching it out. I called them about the same thing and all it resulted in is them voiding my warranty. They said I must have damaged the phone in some way in order for the dust to get under the screen.
Sent from my MB860 using Tapatalk
Have some dust here as well,,, barely noticeable unless under direct sunlight.
Sent from my Atrix using XDA Premium
i had dust under my screen and i received a refurbished phone. Unfortunately the refurbished phone had screen issues IE the bezzle was slightly separated from the actual screen, also the left side of the screen was lifting. I called att and they gave me some issues saying that the warranty did not cover this. Long story short, they were going to send me a new phone (any phone i wanted) but i would have to use my upgrade. I refused to use my upgrade (i am hoping that at the end of this year something worth upgrading will be out) and after explaining that they sent me a brand new phone (Atrix) no questions asked. I now have 2 and still have my eligible upgrade. This phone will continue to have these screen issues due to the poor construction and the lack of speaker screen. DO NOT blow the dirt out of the speaker hole. If you cant stand the dirt in the speaker grill use scotch tape to get it out DO NOT BLOW AIR INTO THE SPEAKER GRILL!!!
I had 1(one) dead pixel on my first Atrix. Took it back to the store with everything it came with and swapped it out.
It helps that I was about 29 days in on the contract though.
Yeah, at&t's a pain. I don't have an upgrade yet, but I think I may try. I'm like 2months into my contract if that helps anyone

[Q] To be unscrupulous or not to be unscrupulous

A drunken night resulted in a cracked Streak glass. Just the glass, not the screen. So the phone is completely usable. The crack is about 3 inches long and very slight. It is hardly discernible
Service center folks told me I gotta pay some money(about $90) and they will replace the phone. But, I don't want a new phone and I don't want to pay any money. My phone is in warranty.
I am in a dilemma: I can brick my phone or induce some software defect and give it to them so they will have to replace the phone for free. I am pretty sure they wont be able to figure put that I have done it intentionally. The technicians over here in India are pretty dumb*. But this is unethical. I don't know what to do.
Also, how long can I use the phone in this condition without any further damage?
I request the wisdom of the humble streak users around here.
*I know they are dumb because when I bought my streak, its accelerometer was not working; a hardware defect. When i took it to the service center, the technician did not even try fastboot. They did a factory reset from the Setting Menu, gave me the phone and told me that it is fixed. I was like, it still is not working you dumb ****. Then they replaced the handset.
Pay the $90 or just buy a screen on ebay and fit it yourself voiding the warranty.
I.Chaos said:
A drunken night resulted in a cracked Streak glass. Just the glass, not the screen. So the phone is completely usable. The crack is about 3 inches long and very slight. It is hardly discernible
Service center folks told me I gotta pay some money(about $90) and they will replace the phone. But, I don't want a new phone and I don't want to pay any money. My phone is in warranty.
I am in a dilemma: I can brick my phone or induce some software defect and give it to them so they will have to replace the phone for free. I am pretty sure they wont be able to figure put that I have done it intentionally. The technicians over here in India are pretty dumb*. But this is unethical. I don't know what to do.
Also, how long can I use the phone in this condition without any further damage?
I request the wisdom of the humble streak users around here.
*I know they are dumb because when I bought my streak, its accelerometer was not working; a hardware defect. When i took it to the service center, the technician did not even try fastboot. They did a factory reset from the Setting Menu, gave me the phone and told me that it is fixed. I was like, it still is not working you dumb ****. Then they replaced the handset.
Click to expand...
Click to collapse
Once you send it in, and they see the cracked screen, if they have any sense, they won't replace it and will declare it user abuse, send it back to you... at least that's what would happen on this side of the ocean... if you have ethical issues with doing that then do as InsertNameHere said and buy a new glass/lcd, because it will eventually start to bleed and moisture seep in through the crack
Pay someone from the guys there 10 dollars , and he will brick it for you, then after you get the get the Dell back, pay him another 10 so you will be safe for next time.
Sent from my Dell Streak using Tapatalk
Guys, thanks for your inputs!
@cdzo72
They actually told me that they will give me a new phone if I pay the $90 (4500 rupees actually). And I did not know that the screen will start leaking and that moisture will seep in. So before they change their minds and before my screen takes further damage I have decided to get my phone replaced next month .
Thanks to all of you again!

[Q] Dead Pixels? Screen Bleed? Covered by HTC?

Okay, so I woke up this morning and I noticed what appears to be a patch of dead pixels or a screen bleed on the upper left hand corner on my EVO LTE. To be perfectly honest I'm not sure which of the two it is as I have been fortunate enough to not have this issue before. I attached an image in hopes someone can tell what it is exactly, and if it's covered buy the manufacturer's warranty. Either way it kinda blows because if it is covered I know they would probably just send me back a device with the new Hboot. But I just can't take my eyes off of that damn patch :crying: .
Shizz
Yeah its covered as manufacturers defect
I just noticed the same problem with mine. (see attched pic) I baby phones and it has never been dropped. So what did you end up doing about yours?
--Steve
Are you're screens clean are you sure that those are dead pixels
Sent from my EVO using xda app-developers app
Yea I'm sure, my screen is in perstine condition...its more like a bleeding pixels
Sent from my EVO using xda premium
it might be cover under warranty if the repair facility does find any signs of CID (customer induced damage). but that will only matter if you are not unlocked and/or rooted. just a heads up
edit: and yes OP, you are correct. when you got your phone back, it would be updated.
It will be exchanged most likely with no questions as screen issues ate covered under manufacturing warranty. As far as the rooting, Sprint allows rooting so only thing that could hold you back is signs of damage resulting from you opening up the cell which doesn't appear to be the case. If you return to Best Buy it should be new exchange without any questions, they have been the best for me so far.
Sent from my EVO using xda app-developers app
waterbound said:
It will be exchanged most likely with no questions as screen issues ate covered under manufacturing warranty. As far as the rooting, Sprint allows rooting so only thing that could hold you back is signs of damage resulting from you opening up the cell which doesn't appear to be the case. If you return to Best Buy it should be new exchange without any questions, they have been the best for me so far.
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
you may in fact be correct as far as sprint goes, but HTC will be a different story. and in my experience, all carriers refer customers back to the manufacturer in cases like that anyway.

[Q] Ultra ruined.

Hi Everyone,
So I was on holiday with my beloved Ultra, and using it in the pool. Cool thing is, this phone is waterproof! That's what I thought until I got on the plane a few hours later and upon trying to use my phablet the touch screen stopped responding. It seemed to function OK, I just couldn't unlock it or use it as there was some kind of hyperactive spectre flying around inside making it seem like the touchscreen was possessed. I looked a little closer, and not only was there condensation visible in both camera lenses, but upon opening the usb cover there was also moisture inside there. I opened the other side, and the moisture indicator was still white, so I think the problem was specifically with the usb port cover.
Anyway, it's not covered under any kind of warranty as I bought it overseas, and I have taken it to a repair shop who confirmed that it's water damaged and that they would need to fix the damaged USB port and replace the screen to make it work again. I just want to buy a new one as it would be cheaper than getting it fixed, but I have some data/apps on the old one I don't want to lose. Any suggestions on the best approach? If the shop can read the eMMC and back it up, could I use that to restore data/apps onto a new phone, or am I better off just getting it fixed...
Advice/opinions appreciated.
it's a marketing trick. they are not actually waterproof.
I guess this guy's luck was bad. Mine had contact with water a couple of times and thankfully it lived upto its waterproofness promise
Sent from my C6802 using XDA Premium 4 mobile app
tsiros said:
it's a marketing trick. they are not actually waterproof.
Click to expand...
Click to collapse
This is a stupid reply. I brought it with me in the pool with my kids, made photos and videos underwater (touch block + volume rocker), no problems at all.
Same goes with my wife's Z.
Of course, if you go swimming with the USB flap open, well, you're an idiot. (Not that I accuse OP of being one, just that 80% of the time when I saw someone with a faulty phone/laptop/tablet it was not working because of THEM).
Sent from my C6833 using Tapatalk
Hopefully someone replies with some advice that is actually helpful... FYI I have used it in the pool (and had it underwater) multiple times before without problems. I always make sure the seals are sitting properly when I close them so I am doubtful it was user error...
The usb port is fully brpken?
I think it's corroded, but definitey doesn't work.
choasty said:
I think it's corroded, but definitey doesn't work.
Click to expand...
Click to collapse
without usb and screen it will be difficult for you to get data off yourself.
fastest83 said:
This is a stupid reply. I brought it with me in the pool with my kids, made photos and videos underwater (touch block + volume rocker), no problems at all.
Same goes with my wife's Z.
Of course, if you go swimming with the USB flap open, well, you're an idiot. (Not that I accuse OP of being one, just that 80% of the time when I saw someone with a faulty phone/laptop/tablet it was not working because of THEM).
Sent from my C6833 using Tapatalk
Click to expand...
Click to collapse
good for you, you were lucky. on the xperia forums and on here, there are many MANY people who had their phones damaged from water. Are ALL of them at fault?
however, call sony and ask them (i did):
1) what *guarantee* is there that with the flaps closed the phone will not receive water damage? they will answer none. There is no case where the warranty will cover water damage. Whether it's your fault or the phone's fault, it is irrelevant to sony. they will NOT cover it.
2) what happens if, after *normal use*... notice this: *normal use*, NOT abuse, the flaps lose their sealing ability? Does the warranty cover it? No. Warranty does NOT cover "normal use wear". Which means the flaps WILL lose their sealing ability and you end up with a non-waterproof phone. How soon? NOONE KNOWS because there is no way to actually TEST it, at least not as a USER. You MIGHT be able to have it tested at sony... but that would mean testing it every. single. time. you close any of the flaps...
your phone, at any given point, MAY or MAY NOT be waterproof. However, since you have no way to test it, it means that you CAN NOT TRUST it to be waterproof, which is, of course, means you have to treat it as NOT waterproof.
which, in the end, means the phone is not waterproof.
as a sidenote, keep any and all profanities to yourself
Blah blah. The phone is waterproof. No need to be all technical and stuff. Can it be used in water for a certain period of time? Yes.
Your post reminds me of when ships were first being built. If a boat ends up sinking from wear and tear does that mean it wasn't a floating device? Also wear and tear....that's why we check our cars at a set time for periodic maintenance because of wear and tear.
I got lax with mine and took it in the shower and got water in it, USB flap is worn. Not the companies, because I didn't take the necessary steps to make sure my phone was periodically maintained.
Just my 2 cents...

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