Otterbox holster broke - Sprint HTC EVO 4G LTE

Anyone know roughly how long for my replacement to get here?
Sent from my LTEVO

stevemoffler said:
Anyone know roughly how long for my replacement to get here?
Sent from my LTEVO
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Depending on what kind of delivery you chose. If next day, it will get to you next day. Lol.
Sent from my lair.

I bought mine from a sprint store and I just walk in give them my old one and they give me a new one on the spot. So if you bought it from a store I would see if they would swap it for you.
Sent from my EVO using xda premium

I just had mine replaced and took about 5 days.
Sent from my EVO using xda premium

durandetto said:
I bought mine from a sprint store and I just walk in give them my old one and they give me a new one on the spot. So if you bought it from a store I would see if they would swap it for you.
Sent from my EVO using xda premium
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They replace these for free? My power port cover fell off on my case.
Sent from my C64 w/Epyx FastLoad cartridge

digiblur said:
They replace these for free? My power port cover fell off on my case.
Sent from my C64 w/Epyx FastLoad cartridge
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Mine did the same thing. I filled out the support form on their website. They emailed me asking me to send them a picture of the affected area of the case on a sheet of paper with todays date. I emailed it to them the picture. About an hour later I had an email stating that my new unit would be shipped out soon and that I would receive a tracking number. I am still waiting on the tracking number but so far I am impressed.

Otterbox will replace any of their products no questions asked usually. Takes about 5 days for me usually.
Sent from my EVO

Sprint covers all accessories for a year, no questions asked....
Sent from my EVO using Tapatalk 2

They sent me 2 holster because I'm stationed at fort Knox and the rep said "thanks for your service I'm sending you an extra holster in case you need it" I was like sweet!
Sent from my LTEVO

stevemoffler said:
They sent me 2 holster because I'm stationed at fort Knox and the rep said "thanks for your service I'm sending you an extra holster in case you need it" I was like sweet!
Sent from my LTEVO
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That is awesome. Thanks from here to for serving too.
Go Otterbox!

digiblur said:
They replace these for free? My power port cover fell off on my case.
Sent from my C64 w/Epyx FastLoad cartridge
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Yeah that's why I had mine replaced. According to the guy at my local sprint store, they'll replace any accessories for free for as long as they carry them in the store. Ymmv.
Sent from my EVO using xda premium

amishbobinc said:
That is awesome. Thanks from here to for serving too.
Go Otterbox!
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Thank you
Sent from my LTEVO

I've taken a broken otterbox back to best buy 3 times since July. Also forgot to bring the holster back a couple times so I have 2 extra lying around if anyone needs a spare. Just pay shipping.
Another thing that can, but shouldn't be abused. If u take a pic of your broken case then otterbox sends u a new one. Well, u can take the broken one back to store w receipt and get money back. So, in the end free otterbox, profit?

Just got my Otterbox tracking info yesterday afternoon. Hasn't shipped yet, but at least I know it coming.
I'm looking forward to having my belt clip again, the case alone is really....clunky.

amishbobinc said:
Just got my Otterbox tracking info yesterday afternoon. Hasn't shipped yet, but at least I know it coming.
I'm looking forward to having my belt clip again, the case alone is really....clunky.
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I haven't gotten my tracking info yet and I second the miss of my belt clip
Sent from my LTEVO

I've gotten a case from otterbox, but i can take it back to bestbuy too??? i got mine in june... still possible? I have box and reciept

ticklemepinks said:
I've gotten a case from otterbox, but i can take it back to bestbuy too??? i got mine in june... still possible? I have box and reciept
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I just called them and they sent me out a new one

ticklemepinks said:
I've gotten a case from otterbox, but i can take it back to bestbuy too??? i got mine in june... still possible? I have box and reciept
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Think it is 30 days, but if u got the receipt u can try it.

Anthonicia said:
Think it is 30 days, but if u got the receipt u can try it.
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Otterbox will replace it within the first year no matter what

banccalif said:
Otterbox will replace it within the first year no matter what
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I was talking about best buy...

Related

OtterBox Commuter and Defender available at Sprint Store NOW

Just thought I would share. My local Sprint Store has EVO 3d's and is selling them now, you have to ask though.
They also have both OtterBox's in stock. The prices might make you sweat, but they have them.
Sent from my 3D revolution
I can confirm this in The Woodlands Texas also. I just purchased a defender series today! All I need now is the FCKN phone now!!!!
Sent from my PC36100 using XDA App
Oh yeah don't forget to mention the really cool car docking station too!! Must have!! Go getm!
Sent from my PC36100 using XDA App
Prices please
Sent from my PG86100 using XDA App
Did ur store have the mhl adapter?
Sent from my 3D revolution
nunyabiziz said:
Prices please
Sent from my PG86100 using XDA App
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The commuter I bought was $39.99
Dunno about the Defender.
Sent from my 3D revolution
i went to mine and they didint budge.
Mine confirmed the otterbox commuter to me today on the phone.
They sold me 2 Defender cases, without any trouble at all. They actually walked to the back and got 2 for me.
The Defenders should hold me over until I get a tough case like Ballistic or Trident.
firemedic1343 said:
They sold me 2 Defender cases, without any trouble at all. They actually walked to the back and got 2 for me.
The Defenders should hold me over until I get a tough case like Ballistic or Trident.
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Prices??
10char.
LOL where is the price!!!
Did they have the htc kickstand cases?
Sent from my Transformer TF101 using XDA Premium App
The otterbox defenders usually run $50 retail. This is true no matter what phone it is for. I am thinking the EVO 3d otterbox will be no different.
The Dark One
dmireles03 said:
I can confirm this in The Woodlands Texas also. I just purchased a defender series today! All I need now is the FCKN phone now!!!!
Sent from my PC36100 using XDA App
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I live in the Woodlands, TX.. Did you go to the location by the Toys R Us/Gamestop or the one off 242?
Funny... I just bought my Otterbox at the store near The Woodlands Mall.
Sent from my PG86100 using Tapatalk
They do not have the kickstand cases. They have the 2 Otterbox cases, the car charger (obviously) and they also had the window mount.
Call me a retard but how do you pry the plastic case open? I put the phone in after getting it open somehow, now I noticed the screen is dirty and needs to be wiped. I cant open this beast.
Edit: Ok got it figured out. You have to pry open the tabs on the side to open it up. Now that its all situated, all i can say is this thing is a beast. Very happy especially since I got it for $40 using my USPS discount. =)
Have called the nearest Sprint stores around here and the Best Buy stores as well and all of them either have no idea when they are getting the Otterboxes OR they won't sell them to me until tomorrow (when I have to work ) - I NEED a case!
WeatherTech said:
Have called the nearest Sprint stores around here and the Best Buy stores as well and all of them either have no idea when they are getting the Otterboxes OR they won't sell them to me until tomorrow (when I have to work ) - I NEED a case!
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Just called my store, they are going to call me back. They said they do indeed have them, they just need to check and see if the sku's are all good to go and if they can sell them. Someone is pulling your leg because if it is a corporate store, they should have them on launch.
I just walked into my Sprint store, told them I was told they have the Otterbox cases for the Evo 3D, the guy said yes, went in the back, and brought one out for me. I think all stores have them and its a matter of speaking to the right person.

Where to get a kickstand case?

Does anyone know where to get this case that has it in stock (in the US!!)? http://www.goodandevo.net/2011/05/htc-evo-3d-kickstand-case-shows-up-for-2999.html
It's not out yet. Give it time, it won't be more than a couple weeks.
The Shack told me they "should" have them next week.
063_XOBX said:
It's not out yet. Give it time, it won't be more than a couple weeks.
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It's the official HTC case, most places should have it on launch.
I just went to my corporate Sprint store and they said they should have it next week.
Best Buy sells one with a kickstand. Its made by Seidio but the brand name is Platinum. It has the same size kickstand as the OG Evo
Not interested
Sent from my PG86100 using XDA Premium App

Otterbox Defender Replacement Belt Clip

I broke my belt clip for my Otterbox Defender. Anyone knows if Otterbox sells them as a replacement part? Or if anyone's willing to sell the clip alone please PM me.
you may be able to contact them and they may send you a free replacement. that's what they used to do, but idk bout now.
I hate this clip I am sure its gonna break like my other two when I have them for the 3d. One thing though I brought this outter from sprint and the rep said if it snaps its covered hmmm
Sent from my EVO using XDA
You can email otterbox and they will ship replacement case or clip for free...,
As posted above, buy from sprint for now. No questions replacement for 1 year on all accessories.
Sent from my EVO using Tapatalk 2
I got it from Best Buy so I'm sure they won't take it back. Ima call Otterbox to see what they could do for me. I like putting the clip on my car's sun visor. Its not something I would wear anyways.
fearbasel04 said:
I hate this clip I am sure its gonna break like my other two when I have them for the 3d. One thing though I brought this outter from sprint and the rep said if it snaps its covered hmmm
Sent from my EVO using XDA
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Any accessories you buy from sprint they will swap out for you as long as they still stock it. I bought my otterbox and my LG Bluetooth headset from a corporate store and two different sales reps said the same thing. I'm willing to pay a little extra for warranty convenience.
Sent from my EVO using xda premium
Otterbox already send me out a replacement and to my surprise they shipped me out a whole case with clip so I'll be putting up the case without the clip on market place for cheap as soon as I receive it.
Sent from my EVO using XDA
shook187 said:
I broke my belt clip for my Otterbox Defender. Anyone knows if Otterbox sells them as a replacement part? Or if anyone's willing to sell the clip alone please PM me.
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Buy another at Best Buy, keep the new one, return the old one, profit? Idk that's what I do with my microSD cards and other obsolete products that fail..
th3b055 said:
Buy another at Best Buy, keep the new one, return the old one, profit? Idk that's what I do with my microSD cards and other obsolete products that fail..
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you're right. I didn't think of that.
Sent from my EVO using XDA
shook187 said:
Otterbox already send me out a replacement and to my surprise they shipped me out a whole case with clip so I'll be putting up the case without the clip on market place for cheap as soon as I receive it.
Sent from my EVO using XDA
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how cheap were you thinking of selling it? i may be in the market for one
TweetyBear said:
how cheap were you thinking of selling it? i may be in the market for one
Click to expand...
Click to collapse
I'll PM you
Sent from my EVO using XDA

Otterbox defender clip broke already. Warranty?

I snapped it into the case and the little lip that grabs it and snaps it in broke off. Will otterbox send me a replacement?
SENT FROM MY EVO 4G LTE!!!
Yes they will replace it. they have great customer service. Call them, the process is very simple and hassle free. Best part is you don't have to sent anything back to them.
Otterbox has great customer service...
If you bought from Sprint, Sprint will replace no questions asked or they have always for me.
Sprint has one year warranty on all accessories.
Sent from my htc_jewel using Tapatalk 2
They replaced mine. Just go to the Otterbox website and initiate a warranty repair. They'll then ask you for pictures of the clip with your name and today's date. It's all hassle free without even speaking to an agent.
Sent from my EVO using XDA
Back in the day when the first EVO 4G came out, I had the kickstand break on three of my Otterbox Defenders. It was replaced that many times c/o Otterbox.
They take care of their customers. :good:
If all they require is a picture with your name and todays date sent back to them and the warranty is only 1 year cant you keep changing your name and email address after the 1 year mark incase it breaks again?
xbmoyx said:
If all they require is a picture with your name and todays date sent back to them and the warranty is only 1 year cant you keep changing your name and email address after the 1 year mark incase it breaks again?
Click to expand...
Click to collapse
Sorry but most of us don't have our minds in the ghetto and people with your thinking will quickly make a company like Otterbox reassess their customer service. Maybe next time you break your clip they wont be so quick to replace it.
Sent from my EVO using XDA
Agreed^ Don't abuse it
Sent from my HTC Evo LTE
All I was doing was stating their customer service is kinda crazy for not asking for a receipt. I wouldn't do it I just like to think outside the box and at a business point of view. Believe me I financially don't need to pinch pennies and screw companies.
SENT FROM MY EVO 4G LTE!!!
xbmoyx said:
I snapped it into the case and the little lip that grabs it and snaps it in broke off. Will otterbox send me a replacement?
SENT FROM MY EVO 4G LTE!!!
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I work for sprint! If you got it from a corp store then you can take the broken part into any corp store and they will replace it for free don't even need the box only the broken parts... Good for one year in store hope this helps
Sent from my EVO using XDA
I got it and the zagg HD from bestbuy for $60. Otterbox is sending me a new case so its all worked out!:thumbup:
SENT FROM MY EVO 4G LTE!!!
xbmoyx said:
I got it and the zagg HD from bestbuy for $60. Otterbox is sending me a new case so its all worked out!:thumbup:
SENT FROM MY EVO 4G LTE!!!
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Case or clip?
Sent from my EVO using XDA
shook187 said:
Case or clip?
Sent from my EVO using XDA
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Both. They don't only sell the clip so I'm getting a whole new everything because the clip broke.
SENT FROM MY EVO 4G LTE!!!
xbmoyx said:
Both. They don't only sell the clip so I'm getting a whole new everything because the clip broke.
SENT FROM MY EVO 4G LTE!!!
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I got both too im putting one up in the market.
Sent from my EVO using XDA
shook187 said:
I got both too im putting one up in the market.
Sent from my EVO using XDA
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Only thing I wish I didn't do was tell them my case was black. I originaly wanted the blue case but they only had black at best buy. They did not ask for a picture of the case just the broken clip so I could have been rockin a blue hard shell with a black silicon outer but I'm happy regardless.
SENT FROM MY EVO 4G LTE!!!
xbmoyx said:
I snapped it into the case and the little lip that grabs it and snaps it in broke off. Will otterbox send me a replacement?
SENT FROM MY EVO 4G LTE!!!
Click to expand...
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yea there good with there warranty

Inside Scoop! Otterbox Commuter Update

I work at an AT&T in Ohio and we're getting Otterbox Commuter Cases for the e970 very soon. They're in stock at our distribution center just waiting for them to come to stores!
EDIT: bad news, we got the cases and they are definitely for sprint and we were instructed to send them back. Someone's in trouble -_-
Sent from my LG-E970
Hopefully we'll see Defender cases as well. Thanks for the info!
Thank you for the update. Too bad I just ordered a diztronic but I'll buy an otter box when that one wears out.
Sent from my LG-E970 using xda app-developers app
So, has anyone actually seen this advertised or available in public yet?
After dealing with Otterbox customer service I'd much rather have a Diztronic :laugh: I'm sure this will make a few people happy tho, so I'm happy for them.
They've had Otterbox commuters in black AND pink for the Sprint variant for a looong time now.
EDIT: I work at a Sprint in Southern California
Sent from my LG-LS970 using xda app-developers app
adampatricknc said:
They've had Otterbox commuters in black AND pink for the Sprint variant for a looong time now.
EDIT: I work at a Sprint in Southern California
Sent from my LG-LS970 using xda app-developers app
Click to expand...
Click to collapse
Right, but considering the AT&T OG is larger than the Sprint version, meaning the cases won't fit each other, this is news.
Contacted otterbox and they said they have no plans to make such a case. So either otterbox or the op is full of it.
Sent from my LG-E970 using xda app-developers app
pfoxdizzle said:
Contacted otterbox and they said they have no plans to make such a case. So either otterbox or the op is full of it.
Sent from my LG-E970 using xda app-developers app
Click to expand...
Click to collapse
I contacted Otterbox before the Commuter for the OG was available to purchase, and the two CSRs that I talked to had no idea for which phone it's for (Sprint, AT&T, etc).
pfoxdizzle said:
Contacted otterbox and they said they have no plans to make such a case. So either otterbox or the op is full of it.
Sent from my LG-E970 using xda app-developers app
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Not full of it actually. I was informed that the company ordered 800 of the sprint version and any stores that received them had to ship them back immediately.
Sent from my LG-E970
yaooitsbrett said:
Not full of it actually. I was informed that the company ordered 800 of the sprint version and any stores that received them had to ship them back immediately.
Sent from my LG-E970
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Click to collapse
Good to know. Had to call you out so you would respond
Sent from my LG-E970 using xda app-developers app
yaooitsbrett said:
Not full of it actually. I was informed that the company ordered 800 of the sprint version and any stores that received them had to ship them back immediately.
Sent from my LG-E970
Click to expand...
Click to collapse
Ouch! Epic Fail on the company's part! :silly:
Oh well, it was a nice thought while it lasted.
WA_Bob said:
Ouch! Epic Fail on the company's part! :silly:
Oh well, it was a nice thought while it lasted.
Click to expand...
Click to collapse
I know right? How can I sell a phone that has no accessories available?
Sent from my LG-E970
Yeah - Looking for decent cases for it has been an adventure, to say the least. Especially for folks like me who really need a good solid protective one.
Talkin tap from dis here brainy fone
Diztronic FTW! My friend is ditching the otterbox for her HTC One X for a Diztronic case after seeing mine on my LGOG
I'm liking the diz case but for those who need superior protection or line of work requires lots of movement I move a lot of furniture a otterrbox is ideal. I got the best buy warranty so really if the front irc back breaks I'm going to get it replaced but for those who didn't get the warranty an letterbox is the best bet.
Sent from my LG-E970 using xda premium
OP, update your first post//thread title so people don't get confused.
Just got this case in http://item.mobileweb.ebay.com/viewitem?itemId=290842834812&index=2&nav=SEARCH&nid=75614241091 fits perfectly.
Looks like it'll be a good alternative to the Otterbox for those that work outside.
I can post pics if requested once I get a chance.
Sent from my LG-E970 using xda app-developers app
TangoXray said:
Just got this case in http://item.mobileweb.ebay.com/viewitem?itemId=290842834812&index=2&nav=SEARCH&nid=75614241091 fits perfectly.
Looks like it'll be a good alternative to the Otterbox for those that work outside.
I can post pics if requested once I get a chance.
Sent from my LG-E970 using xda app-developers app
Click to expand...
Click to collapse
I have one of these too. It fits well and looks similar to the commuter series on my sgs2.
noxlord said:
OP, update your first post//thread title so people don't get confused.
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Totally forgot to update op, thank you!
Sent from my LG-E970

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