Phone shutting off and random battery %s on reboot - Thunderbolt Q&A, Help & Troubleshooting

For a couple weeks now, ever since I had to fix my Music player not showing my files, my phone has had this weird habit:
It'll be plugged in. All the time. Pretty much 24/7. But as soon as I take it off the charger - give or take a few minutes - it will turn off. No warning. No nothing. To turn the phone back on, it has to be charging. When I turn it back on, the battery % will be anywhere between 0% and 100%.
I have no idea what's going on, and it's making it impossible to use the phone off the charger without the battery charger pack. And that lasts what - an hour at best?
I thought it might be the ROM I had installed, and I was going to revert to the stock ROM today, but I instead upgraded from 2.3.7 LiquidSmooth to LiquidSmooth's new ICS ROM. I thought it would work, but after setting everything up and letting go of the charger, it died again in a couple minutes. The difference this time was that it showed the htc screen, but then went black and nothing. With the old rom, it just went black and done.
I apologize if there's another thread on this, but I haven't been able to find anything online in the past week or three.
Thanks in advance.

Mine has been doin the same thing. Sometimes being difficult to turn back on. Totally stock phone. I think mostly when plugged in. I will try to keep track.
Sent from my ADR6400L using xda app-developers app

So far today it has shut down 3 times. Once while plugged in and twice not. All 3 times sent the batt from 3/4 charge to under 5% when I fired the phone up. I am usingthe stock batt but am going to maybe wedge somethingbetween the batt and the cover to see if it wil do anything. I dont want to do a full reset.....i may be switching to the galixy 3. But rumers of a 4 in beginning of 2013 may have me holding off.
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I new battery fixed my problem
Sent from my ADR6400L using xda app-developers app

Yeah sounds like the battery has given up the ghost.

My phone has been doing this as well. This is the stock battery from March 2010. This only happens when Im not on WiFi. Also this only started after I flashed from the ICS leak to another ROM. I think its strange, but I ordered a new battery to be sure.

Related

problem powering on after dead battery

so, ive discussed IMO a very nasty thing about this phone I dont like. Of course my goal is to not let my battery die. But it has happened to me a few times. Im finding that after the battery dies, It takes me about 20 minutes to get the phone powered back on. Even if it is plugged into a power outlet. It simply does nothing for about 20 minutes after it is plugged in. Doesnt respond to power button, battery pull, etc.
So..I thought, maybe its a measure like blackberries where they wont power the radio back on until the battery reaches "x" percent. Doesnt seem to be the case either.
Ive had many HTC devices including the OG Evo, never seen anything like this...any ideas?
It's a mystery to me as well. It's happened a couple times to me. The only way I could power it on is by letting it sit on the charger for several minutes.
I think it might have to do with the way we rooted them. The developer mentioned an issue with letting the power go dead. It may not be a problem if you are in fast boot mode.
Hmmm...............
sent from my DAMN EVO!!!
Mine has a problem powering on while it is charging. I'll have to take out the battery and unplug it to get it to turn on.
im finding out that people who are using cwm have a problem charging with power off. Im using twrp so Im sure this doesnt pertain to me..but its got to be something kernel or recovery related. im gonna ask over in vipers thread and see what kind of answers I get
Happens to me often as well. When I plug mines in, its usually good to go about 2 minutes after the red light stops blinking.
Sent from my PG86100 using XDA App
Alchem!st said:
Happens to me often as well. When I plug mines in, its usually good to go about 2 minutes after the red light stops blinking.
Sent from my PG86100 using XDA App
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dude it took me 23 minutes to get my phone back on yesterday
Success100 said:
dude it took me 23 minutes to get my phone back on yesterday
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Damn, that sucks. I'm using TWRP I also suspect it may have something to do with clockwork. Although it could just be that the battery needs to charge to a certain point for the phone to kick in. Who knows.. LOL
Sent from my PG86100 using XDA App
I just ended up trading mine in for a refund. I found the 3d offered very little over the original Evo, and mine had worse reception and call quality than the original. I am now using a nexus s until a better phone comes out.

Phone powers down or restarts on its own.

i swear i have the worst luck. haven't even had the phone a day and already i went to check the time and the phone was off and wouldn't turn back on, had to pull the battery. now just a few min ago i felt a vibration in my pocket so i took the phone out and it was starting back up "starting services". it must have rebooted in my pocket.
if i go back into the sprint store for this they are not going to be happy to see me again after all the strings they pulled to get me into this phone after being well out of my 30 days with my 3d.
Edit: i just went to sprint and they tested the battery and said it was bad. maybe that's why it was charging so slow? hooked up to the charger the phone died while using it. that seems way too slow right?
Edit again. The new battery didn't fix my problem.
Ask for a new back cover. There have been numerous post about how some back covers are not a tight enough fit allowing the battery to break contact which results in a reboot. Sprint appears to be aware of this as there are reports of stores having spare back covers to give to people who request them.
mine had the updated cover with the rubber/foam inside. the phone was faulty, they replaced it and it looks like the problem is solved.
last night when i got the phone and i put it on the charger i started using it and it sucked the 15% of battery out when on the charger. i started charing at 7pm and by 2 am it was only at 50%. pretty sure some thing was wrong with the phone. this new one charged up in about an hour.
Mine does the same at random times of the day.... went to sprint and they told me it was a software bug... that sound right to you guys?
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mercNstein said:
Mine does the same at random times of the day.... went to sprint and they told me it was a software bug... that sound right to you guys?
Sent from my MB855 using XDA App
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Mine has been fine since it was replaced.
Sent from my MB855 using Tapatalk
I've had my phone reboot first thing in the morning when I first turn it on. When it happens, it reboots twice and then no problem thereafter. It's done this three mornings so far, rebooting twice each time. It's happened both before and after rooting. I wonder if it has to do with being fully charged and reboots until its no longer fully charged. Luckily it's not every morning and it's easy to live with until the update is released. I know we have the leak, but I'm waiting for the official update.
DualSportDad said:
Mine has been fine since it was replaced.
Sent from my MB855 using Tapatalk
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ok cool ill look to replace mine then.
I had the same issue with reboots when I first started it up after it activated it would restart few times. Then today I had 60% battery life left and I powered off the phone and started it up again it said I had 3% battery left. Not sure whats going on. Also I am having bluetooth headset issues. My top of the line motorola finiti constantly loses connection and has to regain it. I have also experienced the call audio issues on several occasions. Unfortunately for me I was given this phone by Sprint and can't return it for another device. My only recourse is to wait till Motorola comes out with a firmware update.

Major battery woes...

So I am on my second battery right now. The first one just decided it shouldnt turn on. I could plug the charger in and the notification light wouldnt turn on, pull the battery and it would. Well, now my second battery is doing the samething. I had left it on the charger while I was outside doing stuff, came in in the afternoon, dead phone. Pulled and replaced battery a few times, phone still wouldnt turn on. Then I plugged in the charger and no notification light would come on. So I finally pulled the battery and with the battery out I plugged in the charger and then the notification light would come on. What the hell is going on here?
Anyone else have these problems? Now I have to drive 30+ miles one way to my nearest Verizon store to replace this damn thing and I am not happy about this one bit. Anyone on here have any suggestions for me?
remmy5r said:
So I am on my second battery right now. The first one just decided it shouldnt turn on. I could plug the charger in and the notification light wouldnt turn on, pull the battery and it would. Well, now my second battery is doing the samething. I had left it on the charger while I was outside doing stuff, came in in the afternoon, dead phone. Pulled and replaced battery a few times, phone still wouldnt turn on. Then I plugged in the charger and no notification light would come on. So I finally pulled the battery and with the battery out I plugged in the charger and then the notification light would come on. What the hell is going on here?
Anyone else have these problems? Now I have to drive 30+ miles one way to my nearest Verizon store to replace this damn thing and I am not happy about this one bit. Anyone on here have any suggestions for me?
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If you bought it from Verizon and not second hand, then you have 1 year warranty. I suggest you call Verizon's customer service and speak with them and get a replacement sent. I've done this multiple times with just about every phone I've had. 1800-922-0804 is what I dial. to get to them, press 0, then press 0 again, and it will ask for your account password, then a rep will get on the phone.
best of luck.
If the phone is older than 30 days, or maybe it's 14 now with Verizon, they give you a refurbished phone, if you are over that period and went to the store I'm pretty positives all they would do is order you the replacement refurb phone. 30+ miles each way is a hike, save the gas money
remmy5r said:
So I am on my second battery right now. The first one just decided it shouldnt turn on. I could plug the charger in and the notification light wouldnt turn on, pull the battery and it would. Well, now my second battery is doing the samething. I had left it on the charger while I was outside doing stuff, came in in the afternoon, dead phone. Pulled and replaced battery a few times, phone still wouldnt turn on. Then I plugged in the charger and no notification light would come on. So I finally pulled the battery and with the battery out I plugged in the charger and then the notification light would come on. What the hell is going on here?
Anyone else have these problems? Now I have to drive 30+ miles one way to my nearest Verizon store to replace this damn thing and I am not happy about this one bit. Anyone on here have any suggestions for me?
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Just had my Rezound battery die last night. It was freezing outside and my battery was at 1%. The screen just went blank. When I got home, plugged in the charger. The notification led came on for 3 seconds then went back off again. Tried several chargers I had and pulling the battery and plugging it in.
Weird.
Verizon has the 14 day return/exchange policy now. I was at 12 days so I just went in and they replaced the battery with a brand new one from a Rezound box. I assume they will send that unit back RMA. My phone works now.
You're not the only person having battery death issues. Not sure why this is a problem on the Rezound. I recently purchased an extended battery ironically. It will be arriving tomorrow.
Here's to hoping that it won't die. I should buy some spares just in case. Make sure you call customer service and report the issue. It is tracked.
I was also having an issue charging from a dead battery (would charge just fine otherwise). The charging indicator would not stay lit, but after giving it 10 minutes or so, repeated attempts to power on would eventually work and then it would charge normally.
Had this happen several times and then reflashed the stock image. Seems to be working as it should now. However, when I got my phone it had a dead battery it wouldn't charge. So we'll see what happens.
Note: was running Senseless 1.0 and de-bloated. Stock rom kernel. If it matters....I probably didn't get a clean install when doing it all.
Rezound has a known issue that if the battery dies to far you'll need something else to charge the battery. Some people have used their old thunderbolts to give it a pre charge, buy the stand alone charger from Verizon. Or just don't let your phone discharge tthat far.
Sent from my ADR6425LVW using XDA App
nosympathy said:
Rezound has a known issue that if the battery dies to far you'll need something else to charge the battery. Some people have used their old thunderbolts to give it a pre charge, buy the stand alone charger from Verizon. Or just don't let your phone discharge tthat far.
Sent from my ADR6425LVW using XDA App
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Good to know - is that all or most Rezounds? Because I wonder if I should swap mine while I still can.
Like I said, I was having that issue and after flashing the stock RUU (updated one, .6) my phone is charging a dead battery just fine (2 for 2 so far, fingers crossed).
Actually brand new in the store mine had a dead battery and it would not charge, so they gave me a new battery. Perhaps there was a fix in that updated RUU. It's just a suggestion - after I confirm this works consistently I'll see what happens with some other roms.
Alternatively, it's also possible the stock RUU doesn't let you drain the battery as far as the roms do. I was able to power back on several times until it finally wouldn't (and no led flashing at that point), but now it charges from there.
Yea, I woke up one morning and my phone was deader than a door nail. Popped on the charger and no notification light, called Verizon to whine and prepared to stop by the store to get a replacment battery. However just for kicks I plug the phone back on the charger (ok my laptop) and after 1/2 hour the notification light popped back on and the battery started to charge. Now Prior I was having a high rate of discharged getting about 2 hours of use and 5 on standby (airplane on, WiFi and Data off) and still having the high rate of discharge. I started to investigate why the phone was getting hot and discharging so fast. Now I couldn't fine the culprit (I think WIFI was the cause) but I just did a factory reset, reloaded my rom and kernal and poof, everything return to normal including much longer discharge rates and I'm much happier now (Adult Beverages and household chemicals indigestation).
If you go to HTC's website it actually has a faq on this. Their response goes pretty much like this. If you drain your battery till the phone shuts off, plug your phone in. It will flash the notification light then there will be no charging light. The light could take 20 minutes or more to turn on. I also had this problem like you guys but just put it on charge over night and it will be fine. Just don't kill it to 0 anymore.
Found the Quote: My phone won’t power on. What can I do? close
If your phone will not power on, your battery may be drained or not seated correctly.
Tips:
If the battery is completely dead, the phone will need to charge for a few minutes and then should power on once this happens. When plugging the phone into the charging, the notification light may not light up immediately as the battery is completely dead. Let it charge for about 20 minutes before trying to power on.
Make sure you are using the AC charger that was supplied with your phone
Sent from my Rezound using xda premium
battery discharges while plugged in and using it
ok, so this happened with the stock rom, and two other roms i had.
What would happen is if you plug the phone in, and use it, you would expect it to charge while you are using it. It did on my dinc. it actually discharges while you use it and it is plugged into the supplied charger.
This is not a good thing. I am wondering if anyone else is having a similar experience.
One interesting side note.
I installed rezrom recently, and after the initial install i didn't experience this problem and got a 24 hour charge out of the battery. Now on my second charge only lasted 7 hours, and i get that drain while plugged in again.
Are you using the stock charger or a different one? You might not be charging at 1amp.
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I am using the stock charger. I have two actually, one from my dinc, which also supply 1 amp of power
That's really crappy and definitely an issue they need to address. My Rezound sucks on the battery like a wine-o on a Friday night, but it's never gotten to the point of blacking out.
I am just interested to know if anyone else is experiencing this issue of it being plugged in and not charging when u surf the net, but actually discharges.
The whole issue of it not powering up for 15 minutes after it dies is a bunch of crap too. my dinc does not do this, and god forbid that my phone dies in an emergency situation and i need to get a hold of someone fast!
oh i forgot to add that i called VZW and complained about this, and they going to send a new battery. Something tells me this won't resolve this issue though
I have the official HTC 2750 battery and Its been good except 2 mornings I woke up to an unresponsive phone with no charge notification after plugging it in.. Pulling the battery and reinstalling let me start the phone up. I have had this phone/battery combo for 2 weeks.. should I try to get a replacement battery or is this normal. There have been two different answers here and I want to do the right thing here...
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UgXvibe said:
I have the official HTC 2750 battery and Its been good except 2 mornings I woke up to an unresponsive phone with no charge notification after plugging it in.. Pulling the battery and reinstalling let me start the phone up. I have had this phone/battery combo for 2 weeks.. should I try to get a replacement battery or is this normal. There have been two different answers here and I want to do the right thing here...
Sent from my Xoom using xda premium
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So you are saying the phone died, then refused to charge on the extended battery?
carm01 said:
So you are saying the phone died, then refused to charge on the extended battery?
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Yes, exactly. Not sure if it was entirely discharged. I'll leave it off the charger tonight and see if it does it again by morning. I'll let you know battery % once I get it booted.
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From the beginning, phone was on charger, charging then came back later (phone still on charger) no led, nothing, phone wouldnt turn on.

[Q] Bricked Amaze Won't turn on

Here's what happened
I rooted, unlocked, and installed Fourth Bar Sense and Faux's Kernel 0.0.8 about a less than a month ago.
Installation is a success, no bugs, glitches, and everything runs smooth.
3 days ago I charged the phone to 100% and reset battery stats since I read a post claiming that it could boost my battery time.
Today the Amaze runs out completely out of battery.
Plug it up, LED turns orange and leave it to charge for 2 hours.
2 hours pass when I notice that the LED isn't on.
Get suspicious. Try to turn it on. Wont. Try to go into recovery mode (
It's volume down, and long hold power button down right?) Nothing.
Would be thankful if anyone could help out.
What recovery do u have installed? Its probably one of two things, either the recovery you have installed is the older one that does not support off charging, therefore since its dead you will have to find another phone to charge it with. Or 2, your battery is fried...
Sent from my NRGized Amaze...
via xda premium
I have C.W.M 5.0.2.6.
I've had problems off charging it before.
That's going to be near impossible. No one I know has an amaze, evo, nor sensation.
Should I take it to Tmobile and see if they can do something? Perhaps exchange it for a new one? I have warranty.
Just try letting it charge longer. I had a similar problem and it took a few hours to charge enough to be able to turn on.
marleyfan61 said:
Just try letting it charge longer. I had a similar problem and it took a few hours to charge enough to be able to turn on.
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What he said ^^^
Happens often
Sent from my HTC_Amaze_4G using Tapatalk 2 Beta-4
Well, it's been charging for about 8 hours now and still won't turn on.
Something similar happened to me, and after plugging it in, unplugging it, replugging it in, taking battery out, and doing that for a bit my phone eventually booted up. If no luck, go to a TMo store and tell them you need to borrow a battery or phone to charge your battery.
Sent from my HTC_Amaze_4G using Tapatalk 2 Beta-4

possible brick w/ no dl mode?!?

Last night I installed 7-22 JB kt Kernel over 7-20 CM 10 (wiped cache, dalvik, and fixed permissions) and had an extremely strange issue. I plugged my phone in and all was good, charging ect. When I went to sleep I had my phone plugged in to charge since battery was quite low. I woke up and picked up my phone to check emails and my phone was off. I booted it back up and noticed I only had 7% left on batt. So I checked battery usage in settings and saw a bunch of spaces like the phone was turned off then back on numerous times (50+ times). and in between restarts were marks on charging bar too. So I went out to do my daily things and charged my phone. (it would only charge to 60%all day) I used my phone alot and the battery died because I was not near a charger. Now phone will vibrate and led will flash but not charge. I cant get into download mode either. I'm hoping its just a glitch with my battery or sonething but I'm getting no response from phone after it vibrates.
Edit: I have ss of battery but cant access phone
U can try zo pull out the bat for at least 10 minutes then insert it back and see if that fixes your issue got that once in the past on my sgs2 while flashing a corrupted 3 part rom and fixed it this way
Sent from my GT-I9100 using xda developers app
Tallustus said:
U can try zo pull out the bat for at least 10 minutes then insert it back and see if that fixes your issue got that once in the past on my sgs2 while flashing a corrupted 3 part rom and fixed it this way
Sent from my GT-I9100 using xda developers app
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Ok, trying that now will respond in about 1/2 hour to try and let battery charge some.
battery still won't charge at all.
So apparently it did work cause its now on. It turned back on on its own.
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