Hello everyone!
I'm having a very strange issue since a week or so. I've been googling all over the place for this problem, but can't find someone with similar issues except for the battery drain.
First thing I noticed was that when I connected the phone to the charger, it took about 15 seconds before the phone realized it was connected. It still charges at the same speed as before. It's the same thing when I pull the charger out, it still believes it's charging for another 15 seconds or so. Sometimes longer. Initially I thought this was due to physical damage in that area, but now I'm not so sure anymore.
Now when I turn off the phone, it automatically restarts. The only way to turn it off is by taking out the battery. Sometimes, when I turn it off, it displays an android icon and the text "Downloading..." below it. The phone gets pretty hot and eats battery very fast if left alone. Could this be a virus?
Around the same time period I got a battery problem, If I make a guess I'd say the phone doesn't even last half as long as before. In sleep mode it barely lost any battery whatsoever, but now it just drains a lot. The phone blames it on standby mode, but I read that it could actually be caused by background apps. I don't use Wi-Fi.
So this is what I tried so far. I deleted all apps around the time the issues started, but it didn't help. I also used the autorun manager to disable all the processes I didn't need / didn't recognize. I tried all the antivirus/anti-adware etc I could find, but they didn't find anything.
I'm not sure what's relevant so I'll post kernel/build here.
GT-I9300 bought in Hong Kong in July, Android 4.0.4. My phone is not rooted, no flashing.
Kernel:
3.0.15-570657-user
[email protected] #1
SMP PREEMPT Tue Jul 10 22:39:22 KST
Build Number:
IMM76D.I9300ZSALG3
Is this a hardware issue or a virus?
Have you tried restoring the phone to factory settings?
alexx- said:
Hello everyone!
First thing I noticed was that when I connected the phone to the charger, it took about 15 seconds before the phone realized it was connected.
Not a problem
Back up data and factory reset as first solution .
Its not a virus .
jje
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Related
Hi,
I bought a new Galaxy S2, about 20 days ago.
Almost from the first day, my phone started to turn itself off. At first, I assumed that the battery ran out \ I left the GPS on. When connecting the device to charge it I got a warning mark on the charging battery image (a yellow triangle with "!" on it), this warning would disappear after a couple of minutes. This happens almost once a day.
Two days ago, when it turned off (again), connecting it to power supply didn't help. In order for it to start charging I had to get the battery out, and re-connect it.
When I turned it on again - It had battery (more than 50%).
It turns off whenever I don't touch it - at night or when I place it somewhere and it stands still.
I turned off the GPS and bluetooth. I turn on Wi-Fi only when I know it's available, most of the time it's off as well. I don't think that I'm running out of battery (battery consumption for a whole day, while I'm using the phone would be 30% max, but once I leave it after only a few hours it will turn off).
I hope I explained it clearly. I really hope I don't have to get it back to the store :\
Some info about the phone:
Model no. GT-I9100
Android version: 4.0.4
Baseband version: I9100XXLQ6
Kernel version:
3.0.15-1056084
[email protected]#3
SMP PREEMPT Wed Aug 22 22:55:24 KST 2012
Thanks a lot!
Given you have warranty & you've never 'messed with' the phone (and if you do start messing with it, you might end up borking the phone/losing your warranty), if it were me, I wouldn't start doing that now. Take it back to where you bought it & have it sorted under warranty. It's a no-brainer.
Update: I went back to the store. They replaced my battery with a new one. I hope it will solve the problem.
Thanks for your help
I bouthg a Samsung Galaxy S2 2 months ago for my wife, and since day one she told me the same thing. At the beginning I though that it was her that did something so I gave it a try for a week and the problem existed, it would shutdown and the only way to turn it on was to take out the battery and put it again, sometimes it would tell me that the battery was only 5% but most of the times it will show 50%. If I would connected to a charger it will also give me the yellow triangle that it would disappear after a while.
So I went to the store, and guess what there is no warranty for the battery (strange Switzerland Samsung Rules) but I told them that I would still want the phone checked out for repair, so after 3 weeks the phone is back, presumably fixed, but after 2 days I saw that the problem was still there. So on my own I bought a new battery to check it out and there was still that problem, that way I could say that it wasn't a battery problem.
After checking a lot in this forum and all over the internet a lot a people told me that the problem was the battery, for me it wasn't but I found a topic that says that this is a problem with the new kernel and rom from samsung .... so with no fear I installed Syiah kernel and now I have TWO good battery's and no problem what so ever!!
kilometers4 said:
Sounds like sleep of death. Try a different kernel
Edit: I'd try this before you buy a new battery..
Sent from my GT-I9100 using xda premium
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Hey Guys,
Am posting on behalf of my GF whose GS2 is "behaving strangely". We're long distance, so makes it hard for me to do any diagnosis by playing with it, so i'll just copy paste what she's told me so far. Any help/advice would be much appreciated.
Here's a list of my phone's misbehaviour. Tut tut.
· I took it off charge ~5pm last night. It started vibrating spasmodically and wouldn't go from lock mode into "standby" even when I clicked the button on the top right hand side
· Turned it off. Even though it wasn't charging I got the green battery symbol in the middle of the screen (which I normally get if I charge it while turned off). Then it turned itself back on - even though I hadn't clicked restart or told it to turn back on. This happened a couple times. Grr.
· During this time it went from 100% -> 72% battery even though I wasn't "using" it
· I took the battery out. It felt really hot.
· Seemed to behave pretty fine last night, although it was still having trouble switching automatically from locked -> standby. However, it did respond when I push the top right hand button (unlike earlier in the evening). And it did stay off if I turned it off.
· When I charged it and my batteries overnight I still got the green battery symbol in the middle of the screen even though it was turned off.
I think that's it.
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I asked her to take the battery out and get the Model Number, Serial Number etc
Model GT-I9100T
SSN: -I9100TGSMH
CE0168!
Rated 3.7V; 1000mA
FCC ID: A3LGTI9100T
N363
IMEI: 35887/04/258051/4
S/N: ***********
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and then i asked her to dial *#1234#
PDA: I9100TDVLSH
PHONE: I9100TDVLS3
CSC: I9100TTNZLSA
Build info Mon Feb 18 19:08:55 KST 2013
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She seems to think this is a battery issue, I could get a new one for her for about $40. I'm more inclined to think it's a Software issue.
Has anyone come across this before? is this a common issue? is there a fix for it?
Thanks in Advance,
Salphine
Replace USB controller, cheap/easy to do; lots of threads about it on here recently, search for those. Or take it to a service centre or local mobile repair shop.
Hi XDA, wondering if anyone can help me out with an annoying problem.
I have a Galaxy Note Edge. Within about 8 months I've been experiencing random shut-downs.
Thinking it was battery related, I started there. The problem persisted. Thinking it was perhaps a wake-lock issue, I did a factory reset including cache clear, still have the problem.
Basically when I'm using the device it will randomly shut down. I could be checking my email or taking a pic, out of nowhere poof, off it goes. Battery will still say an arbitrary amount, today it was at 64%. But when I plugged it in, with the device off it said 0%.
I notice this happens often. If I charge my phone overnight it will stop charging at maybe 70%. Poor/wrong calibration?
Here's the thing though, even if the phone says 0% after shutting down, if I try to turn it on it will go into a boot loop for..well infinitely. Hours. So there's clearly still power. If I try to use my battery bank to charge it, it still won't get past the boot loop until I connect it to at least a 2.1amp charger.
I'm at a loss. There doesn't seem to be any obvious hardware issues. I've been scraping the interwebs for a good year but nothing has helped and I just live with it.
Running Android 5.1.1, stock, no dumb unoptimized apps. Someone please save my sanity? Cheers! E>
Ok I've had the Moto Z for a while and its a great phone. Or it was until a few weeks ago. In the space of a couple of weeks a few official updates were sent to my phone and thinking nothing of it I updated as requested. The last update has seriously messed the phone up.
Problems since the update:-
- Battery drain now has the phone running out in about 10 hours. This problem seems to be intermittent, the majority of the time it happens and drains the phone quickly but not all of the time and usually its Android OS using between 25-50%. Also safe mode has no effect on the problem.
- Phone speaker stops working. Start the phone up and its working, but after a undetermined amount of time (no more than a hour or so) the speaker no longer works. If I get a call I have to turn on speaker phone to be able to hear anyone. Reset the phone and it works normally, only to happen again soon after.
- Phone charging stops working. Again start the phone and plug in the charger and it works fine. But after its charged, again after a undetermined amount of time, charge no longer works. Plug the charger in and the phone indicates its charging with the little light coming on at the top. But nothing else on the phone indicates its charging and the battery continues to drain. Reset the phone and suddenly it chargers normally. Same thing then happens again given time.
What I've tried to do about it:-
- I've tried running in safe mode, which makes no difference
- I've tried a full reset, which makes no difference
- I even unlocked the bootloader and installed a custom OS (Lineage). Thinking that obviously this will wipe out the new update from Lenovo and the phone would have to work properly again. But no, nothing changes, somehow Lenovo have done something beneath the OS that's causing these problems.
The question:-
Does anyone have any idea what could be causing this or have you at least seen these issues before?
I fail to gasp what is the purpose of the topic and I don't see a question.... If you're looking for compassion, I think the internet is the wrong place.
If you're sure that the problems is the updates, downgrade to the latest version that worked well for you. Since you've already unlocked the bootloader, try any of the variety of roms available here to verify you don't have a hardware problem.
apocalypse_bg said:
I fail to gasp what is the purpose of the topic and I don't see a question.... If you're looking for compassion, I think the internet is the wrong place.
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The point of my post is obvious, I've got a issue with my phone and want to know if anyone has seen this issue with the Moto Z before and if they have any idea what may fix it. The question is right there near the end:
"Does anyone have any idea what could be causing this or have you at least seen these issues before?"
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apocalypse_bg said:
If you're sure that the problems is the updates, downgrade to the latest version that worked well for you. Since you've already unlocked the bootloader, try any of the variety of roms available here to verify you don't have a hardware problem.
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I've tried a different ROM:
- I even unlocked the bootloader and installed a custom OS (Lineage).
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Honestly don't know how my post was unclear at all, but I've gone and tried to make it even more clear with a quick edit, hope that helps.
I have exactly the same problem. For me it occurred after updating to nougat. So fare I tried nearly everything. Disabling nearly everything to the bare minimum, custom ROMs, resetting, trying to flash only parts of the Android 6 firmware (modem, Bluetooth, DSP) since a complete downgrade is not possible, using all kinds of battery tools with a rooted device, using custom kernels... I always ended up with a constant battery drain of 3 to 8 percent per hour no matter what I did. Same in flight modus. Since under Android 6 the device didn't show this behavior I think that the problem must be somewhere in the firmware beneath the OS level. An the cruel thing is that sometimes without a reason for maybe an hour or two my moto z doesn't drain an works fine so that I do not believe in a hardware problem.
Thanks for the post. Yeah it seems like something has been changed underneath the OS. I know that sometimes memory config gets changed with newer Android operating systems (at least I think so?), but could that cause all these problems?
BTW, do you have all three of the problems I mentioned? Battery drain, sound stops working and charging stops working?
Since in this condition the Moto z is not really usable for me I switched back to my old phone and I am not using it that much as a daily device, I cannot really tell about sound or charging problems. So far I did not notice those problems.
DonnieDio said:
Problems since the update:-
- Battery drain now has the phone running out in about 10 hours. This problem seems to be intermittent, the majority of the time it happens and drains the phone quickly but not all of the time and usually its Android OS using between 25-50%. Also safe mode has no effect on the problem.
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I feel like battery life is a bit worse than with M, but I didn't experience anything as bad as you did. I switched to a custom ROM after updating to 7.0.1
DonnieDio said:
- Phone speaker stops working. Start the phone up and its working, but after a undetermined amount of time (no more than a hour or so) the speaker no longer works. If I get a call I have to turn on speaker phone to be able to hear anyone. Reset the phone and it works normally, only to happen again soon after.
- Phone charging stops working. Again start the phone and plug in the charger and it works fine. But after its charged, again after a undetermined amount of time, charge no longer works. Plug the charger in and the phone indicates its charging with the little light coming on at the top. But nothing else on the phone indicates its charging and the battery continues to drain. Reset the phone and suddenly it chargers normally. Same thing then happens again given time.
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None of the above ever happended to me
StarStorm said:
I feel like battery life is a bit worse than with M, but I didn't experience anything as bad as you did. I switched to a custom ROM after updating to 7.0.1
None of the above ever happended to me
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I've never seen anything like it before. Its so random as well. I mean yesterday I rebooted and then charged the phone before I left for Football at 4pm. At about 11pm that night I heard the battery low sound (45% of the battery had be used by Android OS..). First thing I thought of was that usually the phone wouldn't still be making sounds by now. Since as I said earlier usually the speaker stops working along with charging within a hour or so of a reboot and this had been over 7 hours without a reboot. So I tried plugging it in and it started to charge. But then when I woke up this morning again the sound was disabled and it won't charge, it just took longer for the problem to occur this time..
How can we stop asking to update to this patch?
I has already disabled this on the developer preferences but still asking every 10 minutes
Any suggest please
Mine even worst. Battery drain fast and mobile away very warm. It suddenly reboot and shown low battery. Battery drain from 50 to 3 percent in a second! Have you guy come across this?
doug107hk said:
Mine even worst. Battery drain fast and mobile away very warm. It suddenly reboot and shown low battery. Battery drain from 50 to 3 percent in a second! Have you guy come across this?
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Yep I've also had that as part of my problem, though it had only happened a few times over the course of the month so I forgot about it with all the other problems I mentioned going on.
Basically my phone would be sitting on, say 40%, and after a reboot it would start up in the single digits.
I recently tried changing to a custom kernel to see if maybe that was causing the problem (I'd already tried changing OS). But all the problems are still there using the new kernel. Think my next step should be to try to go back to a 7.0 Android version. Are there any custom Android ROMs using 7.0?
It is said that the Motorola Manager can rescuer lost data even if the data has been covered on phone , is it true ?
Just curious what came of this. My Z, unrooted, has started running crazy hot and the battery life is not good. 6-10 hours. When I connect it to my Anker PowerDrive 2 in the car, the battery actually discharges faster or I get the slow charge warning.
Hi I have exactly the same problems as the op and tried resetting to no avail.Its driving me nuts.
Short update about the massive battery drain problem: like I wrote above, in the past weeks I tried everything from custom kernels to custom roms, resetting, deleting and so on. Nothing helped. So I went back to stock and didn't use the phone the last weeks. Today I read in an other thread about bluetooth problems that a fix for the not working bluetooth was to activate flight mode, restart the phone and deactivate flight mode. So I activated flight mode, pressed the power button for 10 seconds or so until the phone restarted an deactivated flight mode. And now the absolute strangest thing happened: for the last 5 hours the phone lost 0% battery in standby with wifi and lte on. Since I did all the mentioned things above without any effect I do not understand this at all but right now I think that this could be a (temporally) fix also for the battery drain problem.
My phone has developed a strange problem in the last week or so. Basically, it crashes randomly. Turns completely off, and when I try to turn it on again, it assures me the battery is dead by flashing the empty battery symbol. The problem is, the battery is not dead at all. This has happened at charge levels of ~30% up to almost 60%.
When I plug the phone into a charger, it suddenly shows that it's back at the original 57% or whatever and charges, turns on, and operates normally. It's like plugging it in "reminds" it that everything's okay.
Slightly before this, it also developed a problem where all my widgets often disappear after any dead battery shutdown, but this doesn't happen every time.
It's a factory unlocked E5823 on AT&T, currently on Android version 7.1.1. Some Googling around revealed people having a lot of problems with it in July, but I don't even remember when I got that update. It was definitely a while before this issue started, and other people's issues don't sound like mine. The change that most closely coincides with the onset of this problem is me installing Animal Crossing Pocket Camp. I'm not sure how that would mess with the basic operation of my phone, however.
Thoughts? If the battery was just dying, it would actually drain charge, not falsely crash the phone while really full of juice, I thought, but am I wrong? I haven't felt the need to root this phone, but I'm not at all opposed, either, if it'll help. Should I root it and reset batterystats, see if that helps?
ManiacalShen said:
My phone has developed a strange problem in the last week or so. Basically, it crashes randomly. Turns completely off, and when I try to turn it on again, it assures me the battery is dead by flashing the empty battery symbol. The problem is, the battery is not dead at all. This has happened at charge levels of ~30% up to almost 60%.
When I plug the phone into a charger, it suddenly shows that it's back at the original 57% or whatever and charges, turns on, and operates normally. It's like plugging it in "reminds" it that everything's okay.
Slightly before this, it also developed a problem where all my widgets often disappear after any dead battery shutdown, but this doesn't happen every time.
It's a factory unlocked E5823 on AT&T, currently on Android version 7.1.1. Some Googling around revealed people having a lot of problems with it in July, but I don't even remember when I got that update. It was definitely a while before this issue started, and other people's issues don't sound like mine. The change that most closely coincides with the onset of this problem is me installing Animal Crossing Pocket Camp. I'm not sure how that would mess with the basic operation of my phone, however.
Thoughts? If the battery was just dying, it would actually drain charge, not falsely crash the phone while really full of juice, I thought, but am I wrong? I haven't felt the need to root this phone, but I'm not at all opposed, either, if it'll help. Should I root it and reset batterystats, see if that helps?
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--yep mine too. I'm thinking it has to do with the heaying problem. Mine crashes and dies when there are many apps running/ wifi on with downloads while watching youtube., etc. another is when I recprd videos at 4k pr 720p for about 8-10 mins. My phone heats up real hard. I'll try resetting it and hopefully this fixes it. ps. Haven't done anything to my z5c yet. no unlocked bootloader, no root.,etc.
Same problem
I had the same problem
Device have charge (50,60,70 or more), show 0% and turn off.
Hardware problem maybe ???
any solution found?
hi,
I know it's been a long time you posted this but I'm currently facing that exact same problem.
Could you find any solution in the end?
Thanks
ManiacalShen said:
My phone has developed a strange problem in the last week or so. Basically, it crashes randomly. Turns completely off, and when I try to turn it on again, it assures me the battery is dead by flashing the empty battery symbol. The problem is, the battery is not dead at all. This has happened at charge levels of ~30% up to almost 60%.
When I plug the phone into a charger, it suddenly shows that it's back at the original 57% or whatever and charges, turns on, and operates normally. It's like plugging it in "reminds" it that everything's okay.
Slightly before this, it also developed a problem where all my widgets often disappear after any dead battery shutdown, but this doesn't happen every time.
It's a factory unlocked E5823 on AT&T, currently on Android version 7.1.1. Some Googling around revealed people having a lot of problems with it in July, but I don't even remember when I got that update. It was definitely a while before this issue started, and other people's issues don't sound like mine. The change that most closely coincides with the onset of this problem is me installing Animal Crossing Pocket Camp. I'm not sure how that would mess with the basic operation of my phone, however.
Thoughts? If the battery was just dying, it would actually drain charge, not falsely crash the phone while really full of juice, I thought, but am I wrong? I haven't felt the need to root this phone, but I'm not at all opposed, either, if it'll help. Should I root it and reset batterystats, see if that helps?
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Click to collapse
It looks like your battery is just dying. This was a common issue with Nexus 6p and other phones.
Resetting batterystats won't help... it doesen't have anything to do with it