[Q] Phone will not recognize USB/Charge - Galaxy S III Q&A, Help & Troubleshooting

I am having a problem with my Galaxy S3 when plugged into USB. It wont recognize the USB connection via laptop or charge via laptop or Samsung charger. Tried three official Samsung cables and chargers, 2 computers, and still nothing. The only time it recognizes anything is when the phone is in Download Mode. In which I can restore firmware and everything else. However, no matter what firmware I put, it still will not recognized the USB or charge. If anybody has any suggestions I would greatly appreciate it.

There are different drivers that need to be installed. As it recognizes the download mode seems like CDC driver is installed, but if you download kies, it should install all the necessary drivers automatically. Did you try it with a different computer? If this doesn't help then your last option is to factory reset.
Hope this helps
Sent from my GT-I9300

johrikushagra said:
There are different drivers that need to be installed. As it recognizes the download mode seems like CDC driver is installed, but if you download kies, it should install all the necessary drivers automatically. Did you try it with a different computer? If this doesn't help then your last option is to factory reset.
Hope this helps
Sent from my GT-I9300
Click to expand...
Click to collapse
Downloaded Kies. Has all the correct drivers. Tried two different computers. Have two Galaxy S3's, swapped out batteries. Both batteries are good in one phone. The other phone just wont recognize USB or charge in any situation. Factory reset it 3 times. Cleared everything off the phone. Didnt change anything. Factory ROM no kernel hacks or anything. Cables are genuine Samsung that came with the phone. Used mine and my friend's cable for his S3. When you plug the phone in when the power is off, u can see the battery, but then the screen goes black and doesnt charged. Also we charged up both batteries fully using one good S3 proving both batteries are good. Im out of ideas..Thanks for the reply! I appreciate it!! :laugh:

evospot said:
Downloaded Kies. Has all the correct drivers. Tried two different computers. Have two Galaxy S3's, swapped out batteries. Both batteries are good in one phone. The other phone just wont recognize USB or charge in any situation. Factory reset it 3 times. Cleared everything off the phone. Didnt change anything. Factory ROM no kernel hacks or anything. Cables are genuine Samsung that came with the phone. Used mine and my friend's cable for his S3. When you plug the phone in when the power is off, u can see the battery, but then the screen goes black and doesnt charged. Also we charged up both batteries fully using one good S3 proving both batteries are good. Im out of ideas..Thanks for the reply! I appreciate it!! :laugh:
Click to expand...
Click to collapse
Well if you say, that you did a full wipe, just curious that after factory reset did you restored it from a backup or started new. I recommend start new. Even if this doesn't help than it definitely seems a hardware problem. Get it checked.
Just wanted to share. I had a Iphone 4s and suddenly it stopped charging through a wall charger and used to charge through a usb, after numerous restores I got it checked and there seems the problem.
Sent from my GT-I9300

johrikushagra said:
Well if you say, that you did a full wipe, just curious that after factory reset did you restored it from a backup or started new. I recommend start new. Even if this doesn't help than it definitely seems a hardware problem. Get it checked.
Just wanted to share. I had a Iphone 4s and suddenly it stopped charging through a wall charger and used to charge through a usb, after numerous restores I got it checked and there seems the problem.
Sent from my GT-I9300
Click to expand...
Click to collapse
Started brand new. Didnt restore from any backups or anything. Didnt root it at all. It seems as whatever the firmware that it uses for charging just stopped working...Im at a dead end...its funny because there isnt any topics online with a single similar symptom.

I have the same problem..
It doesn't give any notice when i plug it into the computer,
when i charge it the screen gives a grey battery loading picture
and then just turns black.. i can still acces download mode and use odin..
which makes it really strange..
it would be great if someone knows how to solve this
Thx in advance!

Reedee said:
I have the same problem..
It doesn't give any notice when i plug it into the computer,
when i charge it the screen gives a grey battery loading picture
and then just turns black.. i can still acces download mode and use odin..
which makes it really strange..
it would be great if someone knows how to solve this
Thx in advance!
Click to expand...
Click to collapse
I have the exact same problem on my note 2, have been searching everywhere but cant seem to find an answer.

First of all hello xda, long time reader, first time poster.
I know it's been a long time since the last post, but instead of starting a new thread i suppose it's better to post here.
I got the same problem a few weeks ago and tried everything software-wise and still nothing. I noticed that when i turn my phone on i get a notification "USB connector connected" which leads me to believe that something is keeping the connector busy and unable to charge/connect exept when in d/l mode. Has anyone found a fix for this yet? I'd like to try and fix it myself before taking it in for repair.

Reedee said:
I have the same problem..
It doesn't give any notice when i plug it into the computer,
when i charge it the screen gives a grey battery loading picture
and then just turns black.. i can still acces download mode and use odin..
which makes it really strange..
it would be great if someone knows how to solve this
Thx in advance!
Click to expand...
Click to collapse
I have exact same problem. Seemed to occur out of the blue. I took it off the car charger and everything appeared as normal until the next day I go to charge it with wall charger and no response, except for the grey battery image appearing for 2 seconds when and only when powered off and plugging in the charger. Tried many cables/chargers to no avail. There is also no response connecting to a PC, when the phone is on.
For the moment I can charge the battery(s) with an external charger and still use my phone.
I made a simple USB cable current monitor once to measure current consumption of portable devices. Just a 0.1ohm resistor in series with the USB V_BUS (+5V) pin. Since this fault occurred, the V_BUS pin current after plugging in the charger, starts off 250mA for few seconds while the grey battery image appears then the phone shuts down with a 5mA residual current. Clearly the battery is not being charged. Previous to the fault, V_BUS current during full charge is around 950mA. I'm sure its a hardware problem.
Adam

Related

Charging suspended. Voltage too high

Hi!
I know that are simillar threads about this, but none of them have the answer to my problem. I read them all.
As many others, my Galaxy S 2 started to give that error after the upgrade to ICS (in my case, I did it because my phone sent me the "alert" directly, not because I tried to upgrade it through Odin or similar).
My problem now is that the phone is not even detected by my computer in Download Mode, If I remove the battery for 10 minutes and add it again, it does show like if the battery ran out of charge and does not start, if I plug it to the wall charger then show as charging and then can start it, but the "charging suspended voltage too high" message show every 20 seconds.
I tried to clean the usb with a toothbrush, tried also with the "knife method" but nothing of that helps. I would like to even downgrade the OS to a 3.x version, but can't make the computer recognize the phone in Download Mode. Any help would be appreciated.
I drove myself mad chasing this one a couple of weeks ago, it does indeed seem to be a problem with the connection between the USB plug and the phones mainboard.
I did find a post by a Samsung engineer in which he claimed it was a common problem and that he was seeing 3 or 4 a day.
I was lucky in that mine was solved by gently pushing the male internal connector gently forwards (upwards if the phone is on its back)
If you think logically, a usb/mainboard connection problem does make sense, in as much as there are so many differing symptoms and the claimed successes by cleaning, I would guess in these instances, the cleaning has in fact, simply moved the connector back into position.
This is a pretty poor show for Sammy, there seem to be more and more S2's failing in this way as time goes on, my own phone has only ever been charged in the Samsung dock, and still fell foul of it!
I would give repositioning the connector another try, pull the battery and use a wooden toothpick or similar, I used a fruit knife, but wouldn't recommend it. If you cant get it back in shape, I'm afraid you will have to send it back to Samsung
R
JorgeC said:
Hi!
I know that are simillar threads about this, but none of them have the answer to my problem. I read them all.
As many others, my Galaxy S 2 started to give that error after the upgrade to ICS (in my case, I did it because my phone sent me the "alert" directly, not because I tried to upgrade it through Odin or similar).
My problem now is that the phone is not even detected by my computer in Download Mode, If I remove the battery for 10 minutes and add it again, it does show like if the battery ran out of charge and does not start, if I plug it to the wall charger then show as charging and then can start it, but the "charging suspended voltage too high" message show every 20 seconds.
I tried to clean the usb with a toothbrush, tried also with the "knife method" but nothing of that helps. I would like to even downgrade the OS to a 3.x version, but can't make the computer recognize the phone in Download Mode. Any help would be appreciated.
Click to expand...
Click to collapse
1. if you have warranty and not used odin, better take it to the samsung service center.
or
2. try to get a full charge battery from your friend and finish your job in dwnl mode using odin
or
3. try usb jig method to reset and start your mobile in recovery/dwnl mode.. you can search the forum on this and there are lots of posts reg this.
explains the randomness
If the connector moves its presumably broken connection with motherboard. Wonder if a teeny drop of superglue.....
Its odd how its become a feature after ICS but I suppose if its an age/ wear and tear thing that works too. Mine is drvibg me nuts too
Not solved with Stock ROM
Im also having the same problem . Not able to fix it. But if u want to connect to PC , just connect ur phone to PC and restart the phone. Then the drivers will installed and it will detected . Now u can flash it using ODIN . I tried updaing through the Kies with latest version of ICS patch , now the warning mesasge is not coming , but the battery icon blinks every second and if i check the status it shows NOT CHARGING instead of DISCHARGING

S2 (international) hard bricked itself overnight

Hello there,
yesterday i got my phone back as it should get repaired (which it wasnt as it was not a warranty case) and so i rooted it and reinstalled cm10. all went fine and everything worked as it should.
installed a few apps and sync was all good. no force close or errors in general. During the night I kept it connected to my notebook (in standby) so it gets charged.
Bad surprise: I woke up and it didn't react at all. Black screen. nothing happens when removing the battery putting it back in and plugging in the usb-cable. no touch lights or whatsoever. no recovery, no download mode. just nothing at all.
i do have a wobbly usb port on my phone but yesterday it charged just fine without any interruption. just data mode wont work perfectly (loses connection and connects again) actually it always charges fine. so i dont think it is because of the usb port.
so what shall i do? i didnt use the phone overnight, it wasnt connected in wifi. just idling and now it isnt responding anymore...
hope that somebody can help
cheers
lolmensch said:
Hello there,
yesterday i got my phone back as it should get repaired (which it wasnt as it was not a warranty case) and so i rooted it and reinstalled cm10. all went fine and everything worked as it should.
installed a few apps and sync was all good. no force close or errors in general. During the night I kept it connected to my notebook (in standby) so it gets charged.
Bad surprise: I woke up and it didn't react at all. Black screen. nothing happens when removing the battery putting it back in and plugging in the usb-cable. no touch lights or whatsoever. no recovery, no download mode. just nothing at all.
i do have a wobbly usb port on my phone but yesterday it charged just fine without any interruption. just data mode wont work perfectly (loses connection and connects again) actually it always charges fine. so i dont think it is because of the usb port.
so what shall i do? i didnt use the phone overnight, it wasnt connected in wifi. just idling and now it isnt responding anymore...
hope that somebody can help
cheers
Click to expand...
Click to collapse
Does anything happen when you charge it with the normal wall charger?
Any way to try with another battery... just to see if the phone is really bricked or maybe there is no juice left in the battery...
also clean out your USB port with a toothbrush.. I had a similar issue with USB connection.. cleaning it out resolved that...
s_vohra said:
Does anything happen when you charge it with the normal wall charger?
Any way to try with another battery... just to see if the phone is really bricked or maybe there is no juice left in the battery...
also clean out your USB port with a toothbrush.. I had a similar issue with USB connection.. cleaning it out resolved that...
Click to expand...
Click to collapse
thank you for your tips.
nothing happens with the normal wall charger. trying another battery will be possible tonight and i will report back.
did the cleaning. didnt change anything with not charging but maybe if the phone will boot with the other battery it might have helped ^^
i read the other bricked thread and that was quite disapointing. still have warranty on it so maybe i'll send it directly to samsung rather than amazon.
thanks anyway for your help.
just might be interesting for cm10 users. I mean I did absolutely nothing with it. or maybe it was nand failure. idk

S2 no sign of life

After my battery drained and my phone switched off, it won't start up anymore.
I tried to charge it, but even when plugged to the charger it shows no vital sign. Neither with a fully charged backup battery.
Also it won't be recognized by the computer. It simply never displays anything anymore.
I got all the new drivers and tried with different computers, no recognition whatsoever.
Has anyone had this problem before? Does someone know a solution to this?
Thanks in advance!
IQHU said:
After my battery drained and my phone switched off, it won't start up anymore.
I tried to charge it, but even when plugged to the charger it shows no vital sign. Neither with a fully charged backup battery.
Also it won't be recognized by the computer. It simply never displays anything anymore.
I got all the new drivers and tried with different computers, no recognition whatsoever.
Has anyone had this problem before? Does someone know a solution to this?
Thanks in advance!
Click to expand...
Click to collapse
Looks like a dead brick, you can try it with a USB jig.

USB problem (software?)

Hi guys,
I'm having some problems with my S2's USB port. I've been combing the forums to see if I can find something, but no luck. Let me describe the symptoms and everything I tried.
Whenever I plug my phone in, it doesn't show that it's charging, but the battery is getting filled. USB also doesn't work. Rebooting the phone with the power cable plugged in shows that the phone is charging. Doing the same with the USB only made it charge but not work in USB mode. The battery life is also crappy, as the phone never goes into deep sleep (not even with the Deep Sleep app).
First I thought that the USB board might be faulty. I exchanged that (yes, the revision matches). The problem still persisted. I then tried to reflash the device with different versions of stock ROMs (ICS and JB). Same thing. I then tried flashing the Siyah kernel. That solved a small part of it. Restarting the phone while connected to the PC will make the phone be recognized as a USB device. I also installed CM 10.1. Tried it out with the Dorimanx kernel, still nothing.
My next plans are to use the NukeROM script (tried it before, but nothing) and try fiddling with different ROMs. If anyone has any more ideas, I'd really appreciate it.
Thanks,
Tudor
tudor.timi said:
Hi guys,
I'm having some problems with my S2's USB port. I've been combing the forums to see if I can find something, but no luck. Let me describe the symptoms and everything I tried.
Whenever I plug my phone in, it doesn't show that it's charging, but the battery is getting filled. USB also doesn't work. Rebooting the phone with the power cable plugged in shows that the phone is charging. Doing the same with the USB only made it charge but not work in USB mode. The battery life is also crappy, as the phone never goes into deep sleep (not even with the Deep Sleep app).
First I thought that the USB board might be faulty. I exchanged that (yes, the revision matches). The problem still persisted. I then tried to reflash the device with different versions of stock ROMs (ICS and JB). Same thing. I then tried flashing the Siyah kernel. That solved a small part of it. Restarting the phone while connected to the PC will make the phone be recognized as a USB device. I also installed CM 10.1. Tried it out with the Dorimanx kernel, still nothing.
My next plans are to use the NukeROM script (tried it before, but nothing) and try fiddling with different ROMs. If anyone has any more ideas, I'd really appreciate it.
Thanks,
Tudor
Click to expand...
Click to collapse
Did you ever try to use another, USB cable, USB port or even computer to connect your phone? If not, try this first. It is just to make sure you are not trying to fix the problem on the wrong side of the USB cable
Oh yeah, forgot to mention. Tried multiple ports with multiple cables on multiple PCs.
Sent from my GT-I9100 using xda app-developers app
Awkward, in this case likely to be a hardware problem, but you mentioned it isnt. I never seen something like this.
Sent from my GT-I9100 using xda premium
I could live with the USB thing, but the not going to deep sleep is really a phone killer. The battery only lasts a few hours on idle.
tudor.timi said:
I could live with the USB thing, but the not going to deep sleep is really a phone killer. The battery only lasts a few hours on idle.
Click to expand...
Click to collapse
Use BetterBatteryStats then. It will help you find the problem.
over Lioyr
I've been using it (even got the paid version). Doesn't really show anything useful. Also, correct me if I'm wrong, it should show me any problematic apps I have installed. Seeing as how I've been wiping like crazy, I don't think it's an issue due to some app.
tudor.timi said:
Doesn't really show anything useful.
Click to expand...
Click to collapse
Wow... That definitely depends on the observer
tudor.timi said:
Seeing as how I've been wiping like crazy, I don't think it's an issue due to some app.
Click to expand...
Click to collapse
If you think it's a hardware issue It would probably be best to bring the phone to a Samsung repair center.
Might just buy a new phone. I just wanted to see if anybody ever had the problem before.

[Q] Samsung galaxy s 2 wont turn on/wont charge

Hi there. I promised my girlfriend to make her Samsung Galaxy S2 work again. The thing is, suddenly it won't charge. After trying several different chargers did I bought a new battery. But it didn't work either. Then I bought a new USB charging port and replaced it yesterday. After I plugged in the Charger, the screen shows the charging batteri screen for a couple of seconds and the went black. Then there was no power at all. I tried the other battery, I tried to make sure everything was as it should be inside on the motherboard.
Please help me..
I tried to make a hard reset but it didn't start op of course because the battery has no juice. I tried to unplug the battery for 10 seconds, then I plugged the charger in and afterwards the battery, but still no sign of power.
matthieusimon said:
Hi there. I promised my girlfriend to make her Samsung Galaxy S2 work again. The thing is, suddenly it won't charge. After trying several different chargers did I bought a new battery. But it didn't work either. Then I bought a new USB charging port and replaced it yesterday. After I plugged in the Charger, the screen shows the charging batteri screen for a couple of seconds and the went black. Then there was no power at all. I tried the other battery, I tried to make sure everything was as it should be inside on the motherboard.
Please help me..
I tried to make a hard reset but it didn't start op of course because the battery has no juice. I tried to unplug the battery for 10 seconds, then I plugged the charger in and afterwards the battery, but still no sign of power.
Click to expand...
Click to collapse
Hm... you should always be able to start the phone via charger, otherwise something is severly broken.
My advice: Get your girlfriend a new phone or rather take her out for a nice dinner!
It's cheaper and you'll have a great time, hopefully.
PS Get the money back for USB charging port and battery. Women are a really terrible influence on men.......
Conny84 said:
Hm... you should always be able to start the phone via charger, otherwise something is severly broken.
Click to expand...
Click to collapse
Hi, i am having similar situation, but i would like to be sure, its definitelly dead. What's different in my case, i was using CM 11 M8 and updated to M9 the day it was released, no problem with booting, just to the moment, when battery dropped to 0% and phone turned off. When i plugged it in, i was there - nothing, black screen, no access do download or CMW mode, tried other battery but no luck.
I just dont understand what has happened, that simple update can kill the phone or what?

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