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If you were to use HTCs method to unlock your bootloader, they now have your serial number or other unique identifier for your phone. If you are paying for insurance, Sprint does the warranty work for free, like if the screen suddenly stopped working due to some other reason than mishandling. So, whether you can or can't lock your bootloader back down, HTC has your serial number as one that has been unlocked.
The question is, are they sharing it with Sprint, and will Sprint then not fix your phone like they would have had you not unlocked it at all?
Makes me so thankful I don't have to rely on HTC for unlocking!
hankbear said:
If you were to use HTCs method to unlock your bootloader, they now have your serial number or other unique identifier for your phone. If you are paying for insurance, Sprint does the warranty work for free, like if the screen suddenly stopped working due to some other reason than mishandling. So, whether you can or can't lock your bootloader back down, HTC has your serial number as one that has been unlocked.
The question is, are they sharing it with Sprint, and will Sprint then not fix your phone like they would have had you not unlocked it at all?
Makes me so thankful I don't have to rely on HTC for unlocking!
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I don't believe anybody has the answer to this question. We have to wait and see.
hankbear said:
If you were to use HTCs method to unlock your bootloader, they now have your serial number or other unique identifier for your phone. If you are paying for insurance, Sprint does the warranty work for free, like if the screen suddenly stopped working due to some other reason than mishandling. So, whether you can or can't lock your bootloader back down, HTC has your serial number as one that has been unlocked.
The question is, are they sharing it with Sprint, and will Sprint then not fix your phone like they would have had you not unlocked it at all?
Makes me so thankful I don't have to rely on HTC for unlocking!
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What I don't understand is why would any of us care??? Since we have our own method of getting S-OFF, why would we even consider doing what HTC wants. There is nothing, NOTHING, that HTC will offer with their bootloader unlocking that is positive to the modidng community.
At this point, I wouldn't worry about it since the tool isn't out yet, and we have a way of reverting back to S-ON and RUU'ing to a stock phone.
Some brave soul will take the bait later down the road and will be a guinea pig for us to see what will happen once they surrender their info to HTC.
I don't plan to use their F-OFF tool unless my phone magically takes an OTA or I get a replacement and cant F it OFF myself.
Why would it matter for insurance. Insurance is insurance not warranty service. I can take my phone and throw it on the ground as hard as I can and call Assurion and they will replace it whether its rooted or not. I'll have to pay the $100 deductible but it won't matter if I'm rooted or not.
Now if your going to make a warranty claim and HTC has your SN and has marked it in the system as not being authorized for warranty work then yes your screwed.
I used revolutionary S-off and then flashed the Eng hboot. I won't be using htc's OTA.
cruise350 said:
Why would it matter for insurance. Insurance is insurance not warranty service. I can take my phone and throw it on the ground as hard as I can and call Assurion and they will replace it whether its rooted or not. I'll have to pay the $100 deductible but it won't matter if I'm rooted or not.
Now if your going to make a warranty claim and HTC has your SN and has marked it in the system as not being authorized for warranty work then yes your screwed.
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Because Sprint Total Equipment Protection(TEP) insurance is comprised of the Equipment Service & Repair Program(ESRP) and the Equipment Replacement Program(ERP). ESRP covers warranty issues during and after the manufacturers warranty and ERP covers accidental damage(water, theft, and total destruction). I wouldn't want to be paying $8 per month and find out that the ESRP portion is worthless.
Hmm anyone worried we had to give our serial number in order to use the Revolutionary tool, kind of like what HTC wants us to do, hmmm (being paranoid).......
Sent from my PG86100 using Tapatalk
I have a crazy idea here. Why not call Sprint and ask? Just say "Hey, I'm thinking of unlocking my bootloader which will void my HTC warranty and I am wondering if I am still covered under your insurance?"
I mean...its just a thought... But it might be better to take the advice of random strangers who may or may not know the real answer.
ExploreMN said:
I have a crazy idea here. Why not call Sprint and ask? Just say "Hey, I'm thinking of unlocking my bootloader which will void my HTC warranty and I am wondering if I am still covered under your insurance?"
I mean...its just a thought... But it might be better to take the advice of random strangers who may or may not know the real answer.
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In theory you are right. But in practice you will get a different answer from every rep you speak with.
firemedic1343 said:
In theory you are right. But in practice you will get a different answer from every rep you speak with.
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Document document document...write down the time, date, rep name, etc. Or if they say no it is not covered, have them tell you where it states that in the agreement so you can read it yourself.
ExploreMN said:
Document document document...write down the time, date, rep name, etc. Or if they say no it is not covered, have them tell you where it states that in the agreement so you can read it yourself.
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That and a nickel will get you...well, a nickel. Sprint reps give different answers on existing policy, much less one that probably doesn't exist yet. Someone might have better luck emailing every Sprint Exec they can find, including Dan himself, to get a semi-straight answer. At this point their answer will probably go something like, "We are working on this policy and details will be forthcoming". I was just throwing a scenario out there on one possible way Sprint could screw us over. It's speculative, I know, but entirely possible with Sprint. I don't plan to register with HTC/Sprint, so it was more of a warning to others.
GooseEye said:
That and a nickel will get you...well, a nickel. Sprint reps give different answers on existing policy, much less one that probably doesn't exist yet. Someone might have better luck emailing every Sprint Exec they can find, including Dan himself, to get a semi-straight answer. At this point their answer will probably go something like, "We are working on this policy and details will be forthcoming". I was just throwing a scenario out there on one possible way Sprint could screw us over. It's speculative, I know, but entirely possible with Sprint. I don't plan to register with HTC/Sprint, so it was more of a warning to others.
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Well, if that is the view, then even getting an "experienced" response on here would be just as worthless. I think you would do much better to document your call, question and response as I suggest rather than waiting until after the fact and saying "But GooseEye on the XDA forums said that HIS phone was covered after unlocking the bootloader." I'm pretty sure that little piece of information would make the Sprint rep laugh before saying no.
ExploreMN said:
Well, if that is the view, then even getting an "experienced" response on here would be just as worthless. I think you would do much better to document your call, question and response as I suggest rather than waiting until after the fact and saying "But GooseEye on the XDA forums said that HIS phone was covered after unlocking the bootloader." I'm pretty sure that little piece of information would make the Sprint rep laugh before saying no.
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I think you're applying my response too broadly.
In this specific situation with regard to warranty coverage through paid Sprint insurance, documenting a rep's response about whether warranty work will or won't be covered on a HTC unlocked bootloader phone, without existing policy in place, will mean nothing. A honest rep should say there's no policy in place yet to answer that question, in which case documentation is moot. A dishonest or misinformed rep could give you wrong info, and while documented by you, will really get you nowhere. Time will pass, account notes will expire, apologies will be issued, but the promise won't be honored. If you put up a good fight, they might end up honoring it, for that one time only.
On a broader scale, and with existing policy, it's always a good idea to document. I do it myself and it's paid off numerous times. But I've always used the "experienced" responses from this and other forums to know what the existing policy is, what to ask for, and whether the rep's response holds any weight or whether they're just blowing smoke. Not all reps interpret all policy correctly, store reps being notoriously bad, so it helps to know whether they're giving you empty promises.
I assume you're just hypothetically using my name in your insurance coverage example but I have to say that I never stated anywhere in my posts that Sprint insurance warranty coverage w/unlocked bootloader will in fact work a certain way. In fact, I was cautioning that there could be other, as yet unverified ramifications, other than the HTC warranty. A pessimistic view for sure, but one that doesn't tend to leave people with false hope.
If anyone out there in XDA-land has actually warrantied an unlocked or re-locked phone (in store and/or via the 1-800 number), could you please chime in and post your experience (whether you did store or 800 and what happened).
I realize that it may still be too early to ask this question, because the true kicker is whether someone down the supply chain (in store, then in Verizon, then in HTC) noticed and charged back to your account; as there may not have been enough time for bills to generate after such a chain, but I would love to hear of actual experiences.
If possible, there is no need to report back on Amazon or Best Buy or Guy-On-The-Corner They have different policies. This is a Verizon Corporate inquiry. If anyone sent it back to Verizon, did Verizon ultimately charge you for a new Rezound. Thanks
(I realize there is another thread debating whether or not HTC shares with Verizon, and whether Verizon employees are trained to check. This is not that hypothetical inquiry; I am hoping that only people who ACTUALLY did the swap report in).
Thanks!
This is interesting to me. I'm stuck wanting the "normal", for lack of better words, root and s-off method from the community. I knew that the employees don't care about root as long as they can set it back to stock. That's what I heard from my friend that worked there. I don't know about the HTC unlock though.
I did it with my first rezound. (i baught them at bestbuy for their replacement plan) no questions asked. GIVE ME NEW PHONE, they gave, I was happy.
not that this helps right now, but i should be able to give you an idea in a few days. bought my rezound on the 9th and unlocked and flashed that night, data started not connecting at all on the 13th. called vzw tech support on the 17th telling them what was going on, no mention of whether it was unlocked from either side, got my warranty replacement today. gonna send back the old phone tomorrow.
I had the 'can't charge dead batteries issue' the other night. Went to store and replaced with new battery. No problems.
Sent from my Unlocked/Rooted Rezound running CleanROM 2.0/AmonRa
Thanks
treadwayj said:
not that this helps right now, but i should be able to give you an idea in a few days. bought my rezound on the 9th and unlocked and flashed that night, data started not connecting at all on the 13th. called vzw tech support on the 17th telling them what was going on, no mention of whether it was unlocked from either side, got my warranty replacement today. gonna send back the old phone tomorrow.
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Well - You did come closest to answering out of all the other responses PLEASE let us know if you ever get billed for it (which can take months).
When I turned my Charge in to Best Buy for the upgrade plan, the dude actually SHOWED OFF to the other folks how modded that thing was, he was in awe. As much flashing I did on that thing, it should have melted. They don't care, or are not paid enough TO care. Never had a problem at the VZW store either, but those guys are usually idiots anyways.
Local best buy for me looked for a superuser app, didn't see it, then exchanged the phone. Had they looked at the bootloader they would have seen the relocked. Bunch of idiots...lol.
Sent from my ADR6425LVW using XDA App
Hmmm
nosympathy said:
Local best buy for me looked for a superuser app, didn't see it, then exchanged the phone. Had they looked at the bootloader they would have seen the relocked. Bunch of idiots...lol.
Sent from my ADR6425LVW using XDA App
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While Best Buy is not relevant (they probably have their own policies), that is kind of disturbing. It means they are looking.
Anyone actually do this with *VERIZON*, would love to hear if they ultimately charge you.
I know this is not exactly the same, but I exchanged my old Samsung Fascinate for a Droid Charge under warranty through Verizon. I restored the Fascinate but forgot to restore the kernel. It showed some hacked version under the system settings and was really obvious.
I sent it back and never heard anything about it...
i'm curious, if they do charge wouldn't that mean they should send me the phone that was broken back since in theory i would have purchased the second phone at full price?
treadwayj said:
i'm curious, if they do charge wouldn't that mean they should send me the phone that was broken back since in theory i would have purchased the second phone at full price?
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No you're paying for the replacement. It sucks.
06stang said:
No you're paying for the replacement. It sucks.
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so basically i could end up paying $850, $650 for the replacement plus the $200* i spent on the one that broke and be stuck under a two year contract?
oi vei
*with new two year contract
YES! That is why I was hoping to hear of people's actual responses with Verizon. Not having much luck with the "actual" or "verizon" part of the inquiry, but it is probably still too early to really know. The phone hasn't been unlocked long enough for people to unlock, decide they need to warranty replace, exchange it with VERIZON, and then get another bill cycle or 2 or 3 to see if they were charged.
... but I keep hoping to hear from anyone who actually warrantied an unlocked phone back to a Verizon corporate store or Verizon 800. As time goes by, maybe we will learn
doh! not exactly what i wanted to hear to start my friday morning.
i will keep y'all updated if i do or do not get charged
Thanks
treadwayj said:
doh! not exactly what i wanted to hear to start my friday morning.
i will keep y'all updated if i do or do not get charged
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Please do. I suspect it will take months (has to get from Verizon store to headquarters as part of however often they ship, then Verizon has to batch all their warranty replacements back to HTC {if that's how they do it} however often they ship, then HTC has to notice {if they ever do} and push back {if they ever do}, and the Verizon has take the pushback and bill). I suspect that this can take months, at which point the question will be moot (because it will be as it will be), but it was a pipe dream of mine to see what actually happens, given the amount of guessing going on.
Good luck!
I don't see from a legal standpoint how they can do anything...soon as the phone is in their possession they are taking responsibility for it no? Therefore if it is not covered by HTC for some reason, it would be there fault.
Sent from my ADR6425LVW using XDA App
Well
nosympathy said:
I don't see from a legal standpoint how they can do anything...soon as the phone is in their possession they are taking responsibility for it no? Therefore if it is not covered by HTC for some reason, it would be there fault.
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There was a ridiculous number of acknowledgment clicks re voided warranty through the unlock process. I would consider this situation exactly like if you brought a phone to Verizon saying it won't work, and the somewhere down the line someone finds the water sensor tripped. The dude behind the counter at Verizon is not going to know at the time, but as the phone winds its way through the warranty replacement chain, someone will figure it out; and they probably will charge you for your replacement.
No one would be screaming 'illegal' in that case; and I believe the cases are identical.
Please note - I hope this is not the case; I have not unlocked my phone (despite desperately wanting to run Nils' ROM) because I dont have $650 to start again. BUT, I can easily see the parallel here.
jdmba said:
There was a ridiculous number of acknowledgment clicks re voided warranty through the unlock process. I would consider this situation exactly like if you brought a phone to Verizon saying it won't work, and the somewhere down the line someone finds the water sensor tripped. The dude behind the counter at Verizon is not going to know at the time, but as the phone winds its way through the warranty replacement chain, someone will figure it out; and they probably will charge you for your replacement.
No one would be screaming 'illegal' in that case; and I believe the cases are identical.
Please note - I hope this is not the case; I have not unlocked my phone (despite desperately wanting to run Nils' ROM) because I dont have $650 to start again. BUT, I can easily see the parallel here.
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I don't know how to feel about that either. When an employee of a cellphone provider looks at the available water marks and SAYS your phone is fine and has not received water damage and they are going to replace it for you...anything found afterwords is Verizon's own fault and they will have to deal with. I actually had apple try and pull that once. Had am iPhone where the wifi card was bad, tech at apple looked at their two water markers and said it was fine, that there was a definite issue and shed replace it. Got a call from apple saying the water marker was tripped and I'd have to pay for the replacement. I told them exactly what happened and they left me alone real quick.
Sent from my ADR6425LVW using XDA App
... and there you go. That is the heart of my inquiry.
The initial person (counter at the store) will be irrelevant, and if people turn in Re-Locked phones, will they ultimately get charged by Verizon EXACTLY the way Apple proceeded with you.
Hi, all.
I'm a recent Galaxy Note convert. Migrated from years of glitchy and crap service from Sprint, and also a defective HTC EVO 3D. I absolutely LOVE my Note in ceramic white. However, I have had a couple of initial teething issues that I don't know are actual "problems," or just what to expect with a new Android device.
My Note is pretty much flawless most of the time, but there are instances where I've had random reboots, prolonged freezing up of the device (like when selecting certain live wallpapers and customizing their effects), and other times when transitioning from one program to the homescreen, and my phone will lag up and the icons will disappear off the screen and slowly reload a few icons at a time until everything is there, again. Also, I just realized that sometimes when I have alarms set to go off, they won't wakeup my screen. The alarm will go off but the screen will remain off. Other times the alarm will wakeup my device and turn the screen on.
So, my question is... should I be concerned and demand a new phone from Best Buy Mobile, or are these normal issues and nothing to really worry about? When I went to Best Buy, yesterday, to try and get a new phone, they were really apprehensive about it. They told me that AT&T would not allow them to replace the phone if the issues couldn't be replicated in the store (of course!). The rep did say some valid things to me about what could be causing the issues, but the whole random rebooting thing is what really has me concerned. He told me the phone was so new and that software updates have really came out yet to address any type of initial issues. Do you all agree or should I really try to get a new device??
Thanks in advance for any help.
I would get it replaced. I have not had a random reboot in both the stock rom and the SauROM custom rom. I know many others here, do not have random reboots. Something is definitely wrong hardware wise.
No random reboots or freezing on mine.
Sent from my SAMSUNG-SGH-I717 using xda premium
If you're getting random reboots on stock rom with no OC, then definitely go and demand a new phone. This sounds like faulty hardware. I've never had a random reboot, even though I am undervolting and OC'd to 1.83Ghz.
tenderchkn said:
If you're getting random reboots on stock rom with no OC, then definitely go and demand a new phone. This sounds like faulty hardware. I've never had a random reboot, even though I am undervolting and OC'd to 1.83Ghz.
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keilbaca said:
I would get it replaced. I have not had a random reboot in both the stock rom and the SauROM custom rom. I know many others here, do not have random reboots. Something is definitely wrong hardware wise.
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Thanks for the advice. Yes, I am running stock ROM. So now it seems like I'm having two problems... the first being that literally no store in my immediate area has anymore ceramic white Notes in-stock and the second being the unwillingness of BB Mobile reps to replace the phone. Today ends my 14-day trial with AT& (even though I have 30-days to make a final decision) and I'm limited on how much I can do today due to an engagement I must attend, tonight. Does anyone have anymore suggestions on what I can or should do? Thanks for much for helping me sort through this. I knew that random reboots didn't sound right.
tenderchkn said:
If you're getting random reboots on stock rom with no OC, then definitely go and demand a new phone. This sounds like faulty hardware. I've never had a random reboot, even though I am undervolting and OC'd to 1.83Ghz.
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When u overclock do you notice the phone grtig hotter than when you don't?
Sent from my SAMSUNG-SGH-I717 using XDA
keilbaca said:
I would get it replaced. I have not had a random reboot in both the stock rom and the SauROM custom rom. I know many others here, do not have random reboots. Something is definitely wrong hardware wise.
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Click to collapse
Agree.
The other stuff you mention (laggy screen transitions and such) seems to be par for the course where just about any Samsung Galaxy phone is concerned, to differing degrees on different devices, but there's zero reason why a brand new device should be locking up and powering off on you, unless there's more to the story.
In either case, dump it and get a new one.
ryandelman said:
Agree.
The other stuff you mention (laggy screen transitions and such) seems to be par for the course where just about any Samsung Galaxy phone is concerned, to differing degrees on different devices, but there's zero reason why a brand new device should be locking up and powering off on you, unless there's more to the story.
In either case, dump it and get a new one.
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Click to collapse
Thanks. There's no more to the story. Haven't really played around with the phone much or modified anything. Anything modifications I've done have been 100% stock. I guess I'll have to try and get the black/blue Note and before my 30-days or up, hope to swap it out for another ceramic white. Considering this wasn't my fault and BB gave me the run-a-round.
Do what you have to do, but get that sucker replaced. If you have to raise your voice with them and tell them they sold you faulty hardware and you want a replacement or a full refund. If they say no, tell them to get their boss, if that person says no, tell them to get their boss. Eventually they will say their boss is not there, at that point tell them to get the DM (district manager) on the phone. Someone will bend and give you want you deserve, that's the whole point of a return policy. Honestly if they did absolutely ANYTHING but give me what I wanted with a smile on their face, I would demand a refund as they have not erned my money. Take that refund and go to an ATT store or go online and buy that phone. I have had to take the "get your boss" route several times when they tried to give me the run around and I know I'm right. Once someone tried to tell me that they wern't aloud to call/contact their DM (this was a radio shack), so i found called another radio shack and just asked "whos your DM...ok and I need to contact him, can I have a number" and about 5 minutes of hold I had their number and called him directly to tell him the BS I was dealing with. At some point you will get the guy who isnt taking the return personally and knows his job is to smooth this crap out, simple as that.
Chief Geek said:
Do what you have to do, but get that sucker replaced. If you have to raise your voice with them and tell them they sold you faulty hardware and you want a replacement or a full refund. If they say no, tell them to get their boss, if that person says no, tell them to get their boss. Eventually they will say their boss is not there, at that point tell them to get the DM (district manager) on the phone. Someone will bend and give you want you deserve, that's the whole point of a return policy. Honestly if they did absolutely ANYTHING but give me what I wanted with a smile on their face, I would demand a refund as they have not erned my money. Take that refund and go to an ATT store or go online and buy that phone. I have had to take the "get your boss" route several times when they tried to give me the run around and I know I'm right. Once someone tried to tell me that they wern't aloud to call/contact their DM (this was a radio shack), so i found called another radio shack and just asked "whos your DM...ok and I need to contact him, can I have a number" and about 5 minutes of hold I had their number and called him directly to tell him the BS I was dealing with. At some point you will get the guy who isnt taking the return personally and knows his job is to smooth this crap out, simple as that.
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Click to collapse
Thanks for the excellent response. I just returned from the BB Mobile store I purchased my Note from. Even though I was told BEFORE I came that they had ONE ceramic white Note left... when I got there, I was told not only did they not have anymore white Notes (and haven't had any for a few days) but they were completely sold out of black Notes. I was then told to "factory reset" my phone, as a "be all to end all" solution. I feel so exhausted. I'm scared to ask for a refund and then go to an AT&T store and AT&T tells me they won't approve me for a line of service. I know it's most likely improbable that will happen, but you never know. I just don't want to be locked into a contract and then they have the ultimate freedom to not work with me. But what you said makes a lot of sense. I wish you had posted your response before I went to the BB Mobile store. I really don't want to take a second trip there, tonight.
Dr. Evo said:
Thanks for the excellent response. I just returned from the BB Mobile store I purchased my Note from. Even though I was told BEFORE I came that they had ONE ceramic white Note left... when I got there, I was told not only did they not have anymore white Notes (and haven't had any for a few days) but they were completely sold out of black Notes. I was then told to "factory reset" my phone, as a "be all to end all" solution. I feel so exhausted. I'm scared to ask for a refund and then go to an AT&T store and AT&T tells me they won't approve me for a line of service. I know it's most likely improbable that will happen, but you never know. I just don't want to be locked into a contract and then they have the ultimate freedom to not work with me. But what you said makes a lot of sense. I wish you had posted your response before I went to the BB Mobile store. I really don't want to take a second trip there, tonight.
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I understand man, its a chore to deal wit hthis crap. I do not know how the deal between ATT and BB works, but if you have a ATT store around maybe give them a call and tell them about what your dealing with, or hell call ATT customer service and tell them that they sold you a defective phone and you're just trying to get a new one. Wiping may actually help, but who knows. Your on a time crunch, I'd be more aggressive with every passing day. Maybe someone here can shed some light on the relationship between the two entities and if there is anything ATT can do.
Chief Geek said:
I understand man, its a chore to deal wit hthis crap. I do not know how the deal between ATT and BB works, but if you have a ATT store around maybe give them a call and tell them about what your dealing with, or hell call ATT customer service and tell them that they sold you a defective phone and you're just trying to get a new one. Wiping may actually help, but who knows. Your on a time crunch, I'd be more aggressive with every passing day. Maybe someone here can shed some light on the relationship between the two entities and if there is anything ATT can do.
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Thanks again for all of your help. I was actually thinking about calling AT&T and saying what you suggested. I think I'll give them a call when I'm done with my engagement. Again, I appreciate all of your help and suggestions.
Sent from my SAMSUNG-SGH-I717 using xda premium
tenderchkn said:
If you're getting random reboots on stock rom with no OC, then definitely go and demand a new phone. This sounds like faulty hardware. I've never had a random reboot, even though I am undervolting and OC'd to 1.83Ghz.
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A little off topic, but what did you undervolt to? I am running at 1.83ghz right now, and am curious what you undervolted to. Anything to save a little heat from forming and battery life for this thing
*UPDATE* So I just got off the phone with AT&T customer service. Now, grant it, this is only my second experience dealing with AT&T customer service and they were probably bending over backwards for me because I am not a customer locked to contract... but I have a very pleasant and satisfying experience with AT&T. Not the horror stories I've heard online. I talked to two different reps, one regular rep and another in the warranty dept, and both were helpful, knowledgeable, and shutdown all of the lies Best Buy had told me.
Both reps said they had no idea why BB was being asses about giving me a new phone. The rep in the warranty dept went much further, and apologized to me for all of the troubles they put me through ... and specifically stated that she had no idea why BB didn't simply give me a brand new phone, as that's the whole reason AT&T has the 30-day buyers remorse policy. She said it didn't matter what the reason was for my wanting a new phone, I am still covered under the 30-day policy, and BB should have simply given me a brand new replacement phone.
The final recommendation was since I technically bought my phone from BB, normally the policy would be I would have to get BB to honor AT&Ts policy and give me a new phone. But, because of all of the lies and run-a-round, AT&T recommended I go to an actual AT&T Store and they should pretty much be able to give me a new Note. AT&T setup a time to call me on Monday, to find out if I was able to get a replacement phone. They notated my account, and they said that if for some reason I wasn't able to get a new phone at the AT&T Store, the warrant dept would send out a new phone to me. A bit of a hassel, but overall it seems like my issue will be resolved (I hope!).
Dr. Evo said:
*UPDATE* So I just got off the phone with AT&T customer service. Now, grant it, this is only my second experience dealing with AT&T customer service and they were probably bending over backwards for me because I am not a customer locked to contract... but I have a very pleasant and satisfying experience with AT&T. Not the horror stories I've heard online. I talked to two different reps, one regular rep and another in the warranty dept, and both were helpful, knowledgeable, and shutdown all of the lies Best Buy had told me.
Both reps said they had no idea why BB was being asses about giving me a new phone. The rep in the warranty dept went much further, and apologized to me for all of the troubles they put me through ... and specifically stated that she had no idea why BB didn't simply give me a brand new phone, as that's the whole reason AT&T has the 30-day buyers remorse policy. She said it didn't matter what the reason was for my wanting a new phone, I am still covered under the 30-day policy, and BB should have simply given me a brand new replacement phone.
The final recommendation was since I technically bought my phone from BB, normally the policy would be I would have to get BB to honor AT&Ts policy and give me a new phone. But, because of all of the lies and run-a-round, AT&T recommended I go to an actual AT&T Store and they should pretty much be able to give me a new Note. AT&T setup a time to call me on Monday, to find out if I was able to get a replacement phone. They notated my account, and they said that if for some reason I wasn't able to get a new phone at the AT&T Store, the warrant dept would send out a new phone to me. A bit of a hassel, but overall it seems like my issue will be resolved (I hope!).
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Good stuff. I really dislike Best Buy and everything that they do... this is just another knife in the chest for them.
I'm glad you got everything sorted out.
keilbaca said:
Good stuff. I really dislike Best Buy and everything that they do... this is just another knife in the chest for them.
I'm glad you got everything sorted out.
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Yes, I'm getting to that point, too. And it doesn't help they usually employ riff-raff trash around my area. I am calling BB during normal business hours to cancel my insurance with them. I've spent like $1,500 with them in the last year or so and another $350+ with getting the Note, and to be lied to over some B.S., just has me really soured. I would rather just have my insurance through AT&T.
Hate to hear all that mess...best buy mobile is going further and further down hill. Att was right...best buy should have replaced the phone. If they had none they should have secured one by order or sent you to a store that had one. Even if you were out of the 30 days the insurance would have covered you.
On a positive note, glad to see ya! I remember seeing you around the evo threads back when I had one
Dr. Evo said:
Yes, I'm getting to that point, too. And it doesn't help they usually employ riff-raff trash around my area. I am calling BB during normal business hours to cancel my insurance with them. I've spent like $1,500 with them in the last year or so and another $350+ with getting the Note, and to be lied to over some B.S., just has me really soured. I would rather just have my insurance through AT&T.
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Sent from my SAMSUNG-SGH-I717 using XDA App
00mred00 said:
Hate to hear all that mess...best buy mobile is going further and further down hill. Att was right...best buy should have replaced the phone. If they had none they should have secured one by order or sent you to a store that had one. Even if you were out of the 30 days the insurance would have covered you.
On a positive note, glad to see ya! I remember seeing you around the evo threads back when I had one
Sent from my SAMSUNG-SGH-I717 using XDA App
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Hiya! Thanks for remembering moi lol. AT&T wasn't at all flattered that BB tried to throw them under the bus. I was fully expecting AT&T to confirm what BB had told me, but to my surprise, they said I was entitled to a new phone and should have been given one. I ended up going to a Best Buy Mobile outlet and an actual Best Buy Store. They all claimed they were fresh out of any Notes. One of them told me they had one in-stock, but when I got there, I was immediately told that was incorrect and they had no more. Called another BB in my area, they were supposedly fresh out, too. If there's any good news from all of this, it's that the Note must apparently be extremely popular! Either that or Samsung shipped very limited quantities. At any rate, I can't wait til BB customer service center opens, so I can cancel my insurance with them. I'm also taking back my Galaxy Tab to BB. I've barely used it since getting the Note. If I do decide I need a tablet, I'll see what the Galaxy Note 10.1 is all about.
awesome news man! Glad we were able to get you straightened out. This right here is the whole reason behind XDA. People coming together to help each other out. I am doing battle with AT&T right now myself. My situation is with my discount. I qualify for a stack of different discounts (can only have one though) and Everytime they "fix" my account I end up gettings texts telling me to call this number and verify my discount. When I call they tell me they need me to send them more paperwork. Im still in my 30day window, but barely, so I'm going down to the store tonight with box and receipts and telling them to have it fixed while standing there or refund me, no other options, no wait and see if this worked, no email BS. Either it works or it doesnt, simple as that. Im hoping I'll still be around this forum with my note and not another section of XDA with a new carrier.
Chief Geek said:
awesome news man! Glad we were able to get you straightened out. This right here is the whole reason behind XDA. People coming together to help each other out. I am doing battle with AT&T right now myself. My situation is with my discount. I qualify for a stack of different discounts (can only have one though) and Everytime they "fix" my account I end up gettings texts telling me to call this number and verify my discount. When I call they tell me they need me to send them more paperwork. Im still in my 30day window, but barely, so I'm going down to the store tonight with box and receipts and telling them to have it fixed while standing there or refund me, no other options, no wait and see if this worked, no email BS. Either it works or it doesnt, simple as that. Im hoping I'll still be around this forum with my note and not another section of XDA with a new carrier.
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I hope you get this sorted out. Discounts are a huge thing. I don't even know if I qualify for any discounts. With Sprint, they made it sort of obvious to find out what discounts I was eligible for. Doesn't appear to be the same with AT&T. I guess I'd have to do my own homework.
So here's the story, i bought a HTC one M8 AT&T version on CL. I had the phone for a few days during which time i have unlocked bootloader, rooted and S-Off the phone. Well the douche i bought the phone from must have reported it lost or stolen because its blacklisted. I've searched google and numerous forums regarding a solution so i can continue to use this phone on either the same carrier or another. IIf ANYONE has a legal solution that i can go with, PLEASE inbox me so im not stuck with a very expensive brick.
MOD EDIT
Red_Devil6 said:
So here's the story, i bought a HTC one M8 AT&T version on CL. I had the phone for a few days during which time i have unlocked bootloader, rooted and S-Off the phone. Well the douche i bought the phone from must have reported it lost or stolen because its blacklisted. I've searched google and numerous forums regarding a solution so i can continue to use this phone on either the same carrier or another. IIf ANYONE has a legal solution that i can go with, PLEASE inbox me so im not stuck with a very expensive brick.
MOD EDIT
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Well..do you have any sort of proof that you purchased this item from said person? If so, it might be wise to bring law enforcement into it. I am not an expert on this, nor do I know law, but if you provide them with proof of the sale, and explain to them what happened, they might..MIGHT, go after the person who screwed you over, and maybe you can recover your money. If you have no "receipt", then I dont know what to tell ya, except for you might have just learned a very expensive lesson. There is also a strong possibility that the phone itself was stolen, and sold to you by said scumbag.
Another reason I do not deal with Craigslist!
It was likely stolen. Try working with the seller to get it resolved, but if he was the thief you might be SOL.
Sent from my HTC One_M8 using Tapatalk
Red_Devil6 said:
So here's the story, i bought a HTC one M8 AT&T version on CL. I had the phone for a few days during which time i have unlocked bootloader, rooted and S-Off the phone. Well the douche i bought the phone from must have reported it lost or stolen because its blacklisted. I've searched google and numerous forums regarding a solution so i can continue to use this phone on either the same carrier or another. I know most here wont engage in this discussion in detail as it violates forum policy, BUT if ANYONE has a legit solution that i can go with PLEASE inbox me so im not stuck with a very expensive brick.
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You gotta call AT&T Customer Service from another phone, you'll get the automated service...
enter your phone number, they'll ask if your calling about your suspended line, or something of that sort... dial whatever for yes, then they'll ask if you want to re activate the sim for the original device, again dial whatever for yes, then they'll redirect you to an operator, when the phone starts ringing just hang up... then turn airplane mode on then off, and it should start working again.
Happened to me with the M7, it was reported stolen... so i had to go through this procedure 2,3,4 times a day, sometimes it would stay connected for weeks if i got lucky. But yea, that was my solution, hopefully it works for your M8, and if it does then it probably works for any phone thats blacklisted on AT&T... i wonder if anyone knows about this
just joined. claims they bought the phone. asking about how to bypass the IMEI being reported stolen...
im going out on a limb here and assuming this guy is the thief and is hoping to still use the phone after the real owner reported it stolen.
CraigP17 said:
just joined. claims they bought the phone. asking about how to bypass the IMEI being reported stolen...
im going out on a limb here and assuming this guy is the thief and is hoping to still use the phone after the real owner reported it stolen.
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That's not a fair assumption. I alot of people lurk until they need to ask a question.
edit: you post on an average of 7 posts a year since you joined so I'd think you'd understand
rquinn19 said:
That's not a fair assumption. I alot of people lurk until they need to ask a question.
edit: you post on an average of 7 posts a year since you joined so I'd think you'd understand
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100% agree. Hell ive been around here since 2008 and I have a low post count lol.. Guess im not one of those who chime in..just to chime in lol. I ask questions...answer when I can (which is rarely), and lurk quite abit lol. Regardless, I wont buy anything off Craigslist, heard too many bad stories from people I know in person...Either use Ebay or Swappa. The only thing is, the IMEI could be clean when the initial check is made, then reported stolen after (does swappa check on a regular basis or is it one and done...hrm)
Tower1972 said:
100% agree. Hell ive been around here since 2008 and I have a low post count lol.. Guess im not one of those who chime in..just to chime in lol. I ask questions...answer when I can (which is rarely), and lurk quite abit lol. Regardless, I wont buy anything off Craigslist, heard too many bad stories from people I know in person...Either use Ebay or Swappa. The only thing is, the IMEI could be clean when the initial check is made, then reported stolen after (does swappa check on a regular basis or is it one and done...hrm)
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I don't think there's any sure fire safe way anymore. With lost/stolen and now the next program.
Sent from my HTC One_M8 using Tapatalk
Your only options is to buy a new MB and replace it on your current device.
Before i buy any phone on CL, i check swappa to make sure the IMEI isnt blacklisted prior. Getting a name & receipt doesnt do you any good, as they can just fake everything.
aer0zer0 said:
Before i buy any phone on CL, i check swappa to make sure the IMEI isnt blacklisted prior. Getting a name & receipt doesnt do you any good, as they can just fake everything.
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What good does checking Swappa do if it's reported stolen once you complete the transaction?
rquinn19 said:
What good does checking Swappa do if it's reported stolen once you complete the transaction?
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This^
Sent from my HTC One_M8 using XDA Premium 4 mobile app
I don't know how well this would work out for me if I was in that situation, but I was burned on CL before. Lost $900. So now, if I'm not totally sure about the seller, I'll ask for a driver's license picture along with a signature on a written receipt.
Sent from my VK810 4G using XDA Free mobile app
Its unfortunate the OP got scammed. But just my opinion, the risks of buying something like a smartphone from Craigslist outweigh the benefits. Not just risk of a blacklist, but damage to the item, or just a hardware failure that is no fault of the seller. I prefer to buy from a source with a reliable means of return and refund/exchange, even if its cost a bit more. And if its more than a "bit" of a difference, as they say: if a deal seems too good to be true, its because it is.
MOD EDIT
redpoint73 said:
Its unfortunate the OP got scammed. But just my opinion, the risks of buying something like a smartphone from Craigslist outweigh the benefits. Not just risk of a blacklist, but damage to the item, or just a hardware failure that is no fault of the seller. I prefer to buy from a source with a reliable means of return and refund/exchange, even if its cost a bit more. And if its more than a "bit" of a difference, as they say: if a deal seems too good to be true, its because it is.
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Yeah, I stick with ebay/paypal for buying used phones for that very reason...if something is wrong I have a means by which to get my money back. And even there you still have to exercise some due diligence.
Thread Closed.
While there is nothing wrong with asking for a legal and legitimate means to getting a phone to work again who's IMEI has been blacklisted, it opens up discussion for alternate illegal means to getting the device to work.
My suggestion to you is to contact the Service Provided that has blacklisted the device's IMEI and notify them that you'd purchased it on-line, and try to convince them to allow you to use it on their network under your currently paying service.
The chances that they will do this for you however are very slim.
Best of luck,
Neo
Forum Moderator
Beware of this company. I have used them in the past with good results. We all are having issues unlocking the tmobile S6 and they are unable to provide a solution. They did provide me a code but the phone won't except it. Now they are refusing to refund my purchase. I understand it's a difficult business to handle. But this is a wide spread issue that is well known. A company needs to take care of there customer. This is a very unfortunate result. I will choose a different company next time and I hope you guys will too.
verks said:
Beware of this company. I have used them in the past with good results. We all are having issues unlocking the tmobile S6 and they are unable to provide a solution. They did provide me a code but the phone won't except it. Now they are refusing to refund my purchase. I understand it's a difficult business to handle. But this is a wide spread issue that is well known. A company needs to take care of there customer. This is a very unfortunate result. I will choose a different company next time and I hope you guys will too.
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yeah I have the same problem too, they are giving me the B.S. run around, typical of this type of company, basically sorry we have your money so go screw yourself, I just said screw it, they are not worth my time.
2003vstrom said:
yeah I have the same problem too, they are giving me the B.S. run around, typical of this type of company, basically sorry we have your money so go screw yourself, I just said screw it, they are not worth my time.
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Can you open a dispute with paypal?
verks said:
Beware of this company. I have used them in the past with good results. We all are having issues unlocking the tmobile S6 and they are unable to provide a solution. They did provide me a code but the phone won't except it. Now they are refusing to refund my purchase. I understand it's a difficult business to handle. But this is a wide spread issue that is well known. A company needs to take care of there customer. This is a very unfortunate result. I will choose a different company next time and I hope you guys will too.
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Make a claim with credit card company.
Wow a lot of people are having trouble with cellunlocker.net
I am sure they can work out something with you in those situations
This is definitely confirmation that T-mobile is messing around and forcing people who pay a lot for phones to go through them and pay them instead.
I have never had a problem with cellunlocker.net with neither unlocking and when I did, I got my refunds.
I can't agree with you to not use cellunlocker.net in the future but I can agree that I wont be buying any T-mobile phones nor considering them again (I only buy phones outright)
They've changed.
I had great experiences with Cellunlocker.net myself, they provided refunds where needed, they were prompt, fast, and efficient. I got one of my phones unlocked while another refunded.
I am happy with cellunlocker.net
DON'T use cellunlocker.net. It took them about 4 days to come up with a code that didn't work. After being forced to upload several videos of me trying the unlock code and proving that my phone wasn't rooted or running a custom ROM, they still refused to issue a refund claiming my phone was modified. It's been 17 days and they still can't come up with a working code. Avoid them like the plague! I will try opening a dispute with PayPal.
I've had only great experiences with them. I've unlocked about fifteen phones with them