[Q] Your Device does not support software updating via kies - Galaxy S III Q&A, Help & Troubleshooting

I have read some related threads for " Your Device does not support software updating via kies"
I am getting this issue.
I recently got a branded phone from orange after having a unbranded phones4u (the unbranded one was smashed and Orange replaced it with orange care) my concern was they the branded phone would be full of bloatware etc etc, so i came to XDA earlier in the week and I got some advice about Odin & flashing the attached stock ROM (I9300XXBLG_i9300XABLG8_I9300xxLH1_home.tar.md5) this seemed to go through very smoothly after following the XDA guide.
the S3 is now showing up as I9300XXLH1 which was the same as my Unbranded phone , however now Kies is being a bit of a bell-end and bring up the following message on the connection screen "Your Device does not support software updating via kies". after reading some related threads it would seem that the general consensus is that Kies is in fact a bit of a liability and its best to update via Odin.
This I don't mind doing, but as a bit of Noob , I'm a little confused over where to get a guide on which firmware in the UK will work. I'm not wanting to go for any the custom ROMs (Yet, I want to get used to flashing stock ROM's first) is there a website which gives you update on new stock firmware (for I9300 & I9100)that can be flashed (ie taking the place of Kies , so to speak.
Also I noticed that the Kies Back-up program doesn't work , it doesn't seem to work with any phone, I've tried reinstalling etc etc but it still doesn't work, I've tried Mobile Go which is okay but doesn't seem to backup user settings etc etc. I've heard of titanium but I don't want to Root at the moment is there any alternative?
has anyone got a link for relevant Stock firmware for Jellybean for I9300 UK & I9100
Thanks in advance

has anyone got a link for relevant Stock firmware for Jellybean for I9300 UK & I9100
Why would they JB has not been released for the UK .
JB is Poland only as per thread in General section.
You have changed the firmware and phone now presents wrong codes to KIES .
jje

Thanks
Thanks for the quick response,
I had assumed that changing the firmware would perhaps invalidate the connection to kies updates , my question was for someone in the know to point me in the right direction for ROM catalogue (of sorts) as being new to to this I'm apprehensive about putting the incorrect firmware on to the phone/s.
JB issue - noted.
Thanks

Roms
CHECKFUS is best download and flash via Odin genuine Samsung server firmware .
Or XDA General thread stock roms.
Or Sammobile.com
Or
http://live.samsung-updates.com/index.php?device=GT-I9300
jje

Related

Upgrading through Odin / Kies

Hello,
This being my first Samsung phone, I'm a bit in the unknown, as far as official software updates are concerned.
I know that Kies is the tool to use if you want to stay official, however, when I tried it on mine, I got an "this version of the device cannot be updated". I'm currently running a variant of XWKE2 (PDA: KE2, PHONE:KDJ, CSC: KD4 (VVT)), which I've have bought it from a carrier here (Bulgaria -> Eastern Europe), it doesn't appear to be excessively branded, or at least has no logos/apps that would indicate this. And it seems that XWKE7 is the current official release.
Now, my first question is, why am I getting this message. Assuming Samsung is providing different updates to different parts of the EU, shouldn't I at least be getting a "You are running the latest version"? Will I ever get an official update, and will I have to wait for all of them?
Now, I'm considering using Odin to move to XWKE7. But I'd also like to receive updates via Kies, and searching through this forum is giving me mixed results on whether using Odin breaks this. Some people say that once Odin is used, the path to Kies is closed. Since those are different conversations with different contexts, I'm not sure whether the same answer will apply in my case as well.
urandom said:
Hello,
This being my first Samsung phone, I'm a bit in the unknown, as far as official software updates are concerned.
I know that Kies is the tool to use if you want to stay official, however, when I tried it on mine, I got an "this version of the device cannot be updated". I'm currently running a variant of XWKE2 (PDA: KE2, PHONE:KDJ, CSC: KD4 (VVT)), which I've have bought it from a carrier here (Bulgaria -> Eastern Europe), it doesn't appear to be excessively branded, or at least has no logos/apps that would indicate this. And it seems that XWKE7 is the current official release.
Now, my first question is, why am I getting this message. Assuming Samsung is providing different updates to different parts of the EU, shouldn't I at least be getting a "You are running the latest version"? Will I ever get an official update, and will I have to wait for all of them?
Now, I'm considering using Odin to move to XWKE7. But I'd also like to receive updates via Kies, and searching through this forum is giving me mixed results on whether using Odin breaks this. Some people say that once Odin is used, the path to Kies is closed. Since those are different conversations with different contexts, I'm not sure whether the same answer will apply in my case as well.
Click to expand...
Click to collapse
A very good post and some very good questions. I debranded my phone recently but since doing so I can't seem to update to KE7 in kies as I expected to. I wish I'd never bothered now as I've not really gained anything. I just want to update to KE7 to make the most of improved battery performance. Is there a way to do this via odin?
Just flash the XWKE7 ROM through Odin?
It doesn't really matter if you get official updates or not, within 1-2 days of an official ROM being released there is usually a repack of some sort posted here.
my 2c
But does that mean that if I flash the KE7 via Odin, I will never again be able to upgrade via Kies? Or will I be able to work with Kies again, if I find and flash my particular firmware (which isn't present in the list here, so I won't have it)
Then maybe root it with CF-Root, and do a nandroid backup of everything?
Don't know about Kies not working, it shouldn't matter I would think....
Micksta said:
Just flash the XWKE7 ROM through Odin?
It doesn't really matter if you get official updates or not, within 1-2 days of an official ROM being released there is usually a repack of some sort posted here.
my 2c
Click to expand...
Click to collapse
Micksta, if I want to flash the XWKE7 Rom through Odin do I have to be very particular which one I use? My phone was purchased online through a 3rd party company. Even so, it was locked and branded to Three. Since debranding it my firmware now shows as PDA:KDD / PHONE:KDH / CSC:KD1 (XEU) in Kies.
Kies wont now look for updates as a result so it appears I wasted my time.
Any info on where I can find the right XWKE7 rom for my SGSII would be gratefully received.
RedAl said:
Micksta, if I want to flash the XWKE7 Rom through Odin do I have to be very particular which one I use? My phone was purchased online through a 3rd party company. Even so, it was locked and branded to Three. Since debranding it my firmware now shows as PDA:KDD / PHONE:KDH / CSC:KD1 (XEU) in Kies.
Flash stock KE7 with XEU CSC
http://forum.xda-developers.com/showthread.php?t=1075278
Product code on phone defines Kies upgrade or not .
jje
Click to expand...
Click to collapse
JJEgan said:
RedAl said:
Micksta, if I want to flash the XWKE7 Rom through Odin do I have to be very particular which one I use? My phone was purchased online through a 3rd party company. Even so, it was locked and branded to Three. Since debranding it my firmware now shows as PDA:KDD / PHONE:KDH / CSC:KD1 (XEU) in Kies.
Flash stock KE7 with XEU CSC
http://forum.xda-developers.com/showthread.php?t=1075278
Product code on phone defines Kies upgrade or not .
jje
Click to expand...
Click to collapse
So what you're saying is that regardless of the region from where the phone was purchased, or to whom it was originally branded, if we use the XWKE7 update with the XEU CSC, Kies will still work afterwards, and I can get future updates from it?
Click to expand...
Click to collapse
urandom said:
JJEgan said:
So what you're saying is that regardless of the region from where the phone was purchased, or to whom it was originally branded, if we use the XWKE7 update with the XEU CSC, Kies will still work afterwards, and I can get future updates from it?
Click to expand...
Click to collapse
No the updates from Kies depend upon the product code on your phone .
Kies finds that product code in firmware bank and updates if later.
All i can say is some claim to upgrade firmware of a flashed stock rom via Kies . I have never managed that in the last year of trying .Update with original product codes yes stock never .
Their is a relevant post in dev section .
http://forum.xda-developers.com/showthread.php?t=1110160
jje
Click to expand...
Click to collapse
Updating this with an answer to my question, in case anyone else is wondering.
After flashing a stock samsung fw with a different CSC (mine was VVT, I picked XEU), unless you do a factory reset, the CSC will not change.
At first, Kies displayed the same message, that it couldn't update the fw on this phone. I removed it's registry entries for my phone, and after that it said that the phone was up-to-date. That may not be necessary however, since on another computer which was also connected to my phone at some point, the Kies automatically recognized that the software was up-to-date.
All in all, Kies will recognize your phone for future updates through it, if you flash a stock samsung fw with Odin.
Micksta said:
Then maybe root it with CF-Root, and do a nandroid backup of everything?
Don't know about Kies not working, it shouldn't matter I would think....
Click to expand...
Click to collapse
Hi Micksta,
I have problem rooting my SGS2 (PDA:KF3 / PHONE:KE7 / CSC:KF1 (DBT). Do you any idea how to do it? I tried using Odin/superoneclick but no luck. superoneclick hangs.
Thank you.

[Q] Help: "Your device does not support software upgrading via kies"

Hi There,
I purchased my SGS2 outright from O2 UK and I'm on a pay monthly SIM-only plan with O2. The phone came loaded with the stock O2 UK firmware and whenever I connected it to Kies it would recognize the firmware and say that the current firmware is up to date, which was fine. Since then I have played around with rooting my phone, installing different mods and installing newer stock samsung firmwares to try out Android version 2.3.4. etc.
After all this playing around I wanted to be sure that I could get my phone back to the standard O2 UK branded configuration in case I ever needed to send it in under warranty for repair. I hunted around on the internet and found a website with a link to a copy of the official O2 UK branded firmware which was a tarball called: I9100XWKDD_I9100XXKDH_I9100O2UKD1_HOME.TAR. Using odin I flashed my phone with this firmware and now my phone starts up with the O2 logo and everything seems back to normal, except when I connect it to Kies. I know for a fact that the O2 firmware I'm now on has been superseded by newer releases from O2, but when I connect to Kies, it says:
"Your device does not support software upgrading via kies. Current firmware version: I9100XWKDD/I9100O2UKD1/I9100XXKDH/I9100XWKDD"
I'm guessing that there is something else on my phone that I need to install/flash/change for Kies to start recognizing it as "Official". Does anyone know what this might be? What is it that Kies looks for on your phone to work out if it supports upgrading it or not? I am running the latest version of Kies.
I have attached a screenshot from my kies to show you what I'm talking about and a screenshot from my phone to show you software/firmware versions it is running.
Any help would be very much appreciated.
Cheers
tommyteacosy said:
Hi There,
I purchased my SGS2 outright from O2 UK and I'm on a pay monthly SIM-only plan with O2. The phone came loaded with the stock O2 UK firmware and whenever I connected it to Kies it would recognize the firmware and say that the current firmware is up to date, which was fine. Since then I have played around with rooting my phone, installing different mods and installing newer stock samsung firmwares to try out Android version 2.3.4. etc.
After all this playing around I wanted to be sure that I could get my phone back to the standard O2 UK branded configuration in case I ever needed to send it in under warranty for repair. I hunted around on the internet and found a website with a link to a copy of the official O2 UK branded firmware which was a tarball called: I9100XWKDD_I9100XXKDH_I9100O2UKD1_HOME.TAR. Using odin I flashed my phone with this firmware and now my phone starts up with the O2 logo and everything seems back to normal, except when I connect it to Kies. I know for a fact that the O2 firmware I'm now on has been superseded by newer releases from O2, but when I connect to Kies, it says:
"Your device does not support software upgrading via kies. Current firmware version: I9100XWKDD/I9100O2UKD1/I9100XXKDH/I9100XWKDD"
I'm guessing that there is something else on my phone that I need to install/flash/change for Kies to start recognizing it as "Official". Does anyone know what this might be? What is it that Kies looks for on your phone to work out if it supports upgrading it or not? I am running the latest version of Kies.
I have attached a screenshot from my kies to show you what I'm talking about and a screenshot from my phone to show you software/firmware versions it is running.
Any help would be very much appreciated.
Cheers
Click to expand...
Click to collapse
I have got two recommendations for you:
1. Have a look at http://fus.nanzen.se/ to get Check Fus Downloader and check what the latest official firmware for your phone and region is.
2. Got to Intratech's Carrier Branded Firmware thread here => http://forum.xda-developers.com/showthread.php?t=1113928 to get the carrier branded firmware you want/need to flash using Odin.
If you do not need a carrier branded firmware (Kies does not need a branded ROM on your phone), you can also check Intratech's Official Firmware thread here => http://forum.xda-developers.com/showthread.php?t=1075278 to get the latest official and un-branded firmware flashable via Odin.
See second post of his thread.
If you flash a stock ROM for your region, KIES should recognize it again.
Good luck !
It_ler said:
I have got two recommendations for you:
1. Have a look at http://fus.nanzen.se/ to get Check Fus Downloader and check what the latest official firmware for your phone and region is.
2. Got to Intratech's Carrier Branded Firmware thread here => http://forum.xda-developers.com/showthread.php?t=1113928 to get the carrier branded firmware you want/need to flash using Odin.
If you do not need a carrier branded firmware (Kies does not need a branded ROM on your phone), you can also check Intratech's Official Firmware thread here => http://forum.xda-developers.com/showthread.php?t=1075278 to get the latest official and un-branded firmware flashable via Odin.
See second post of his thread.
If you flash a stock ROM for your region, KIES should recognize it again.
Good luck !
Click to expand...
Click to collapse
You are a lifesaver! Thank you so much for your recommendations. I downloaded Check Fus Downloader which I was then able to use to download the latest O2 UK firmware, which, as it turns out, was only released yesterday and uses android 2.3.5. I then used odin to flash the new firmware and now when I connect to Kies it says I have the latest firmware installed.
Happy Days!! and Thanks again!
It_ler said:
I have got two recommendations for you:
1. Have a look at http://fus.nanzen.se/ to get Check Fus Downloader and check what the latest official firmware for your phone and region is.
2. Got to Intratech's Carrier Branded Firmware thread here => http://forum.xda-developers.com/showthread.php?t=1113928 to get the carrier branded firmware you want/need to flash using Odin.
If you do not need a carrier branded firmware (Kies does not need a branded ROM on your phone), you can also check Intratech's Official Firmware thread here => http://forum.xda-developers.com/showthread.php?t=1075278 to get the latest official and un-branded firmware flashable via Odin.
See second post of his thread.
If you flash a stock ROM for your region, KIES should recognize it again.
Good luck !
Click to expand...
Click to collapse
I have the same issue, when i upgraded the Stock firmware. When connect to Kies, message popup is "Your device does not support software upgrading via kies. Current firmware version: ...XXKH2"
I have reset to factory format my SG2 9100 (watch this video http://www.youtube.com/watch?v=FzDb6m7sQ7A&feature=related). After that when i connect it showing current and latest firmware..
I did exactly the same as the OP. I just flashed back to the latest carrier firmware and Kies still does not recognize it but I don't really care.
My question is: if I send it to warranty, is there any way they can see I have previously installed other official firmwares from Intratech's thread? I have never rooted it, only installed official firmwares.
Thanks.
nevrozel said:
I did exactly the same as the OP. I just flashed back to the latest carrier firmware and Kies still does not recognize it but I don't really care.
My question is: if I send it to warranty, is there any way they can see I have previously installed other official firmwares from Intratech's thread? I have never rooted it, only installed official firmwares.
Thanks.
Click to expand...
Click to collapse
Samsung honour official firmware for warranty does not matter if you have reflashed as long as the firmware is stock and custom rom counter is zero .
jje
tommyteacosy said:
You are a lifesaver! Thank you so much for your recommendations. I downloaded Check Fus Downloader which I was then able to use to download the latest O2 UK firmware, which, as it turns out, was only released yesterday and uses android 2.3.5. I then used odin to flash the new firmware and now when I connect to Kies it says I have the latest firmware installed.
Happy Days!! and Thanks again!
Click to expand...
Click to collapse
If you flashed the firmware using Odin, will you stay rooted after that? Or you will have to root it again? Sorry, I'm new to the Android world.
Thanks in advance,
antzlisoul said:
If you flashed the firmware using Odin, will you stay rooted after that? Or you will have to root it again? Sorry, I'm new to the Android world.
Thanks in advance,
Click to expand...
Click to collapse
You need to reroot as you have wiped the root kernel .
jje
antzlisoul said:
If you flashed the firmware using Odin, will you stay rooted after that? Or you will have to root it again? Sorry, I'm new to the Android world.
Thanks in advance,
Click to expand...
Click to collapse
Depends on what firmware. Some custom firmwares come rooted. Official stock firmwares do not.
Hello,
I upgraded my galaxy S2 to the SFR (France) ICS firmware I9100SFRLP7 by using CheckFusDownloader. It works but unfortunately my mobile is still not recognized by Kies. The message "your device does not support software upgrading via kies" is displayed on the screen.
Phone Info:
PDA: I9100BULPC
PHONE: I9100BULP6
CSC: I9100SFRLP7
Any idea ? If the CSC is not correct, what is the correct one and how to change it ?
Thanks for your help.

[Q] New S II. Bootloop after flashing theme

I got a new S2. Its GSM from Germany. I tried to flash an ICS Theme. But now i got bootloops. I tried to Wipe everything but it doesnt work. I am able to use Odin or Kies. Can somone help me to bring it back to where it was original. without any theme and no root? i got Odin and Kies installed. Where do i get Stock Rom for 1und1 Germany or Stock German rom and how do i install it?
which is the right firmware to download. i dont get it which one is the right one and which one is the newest to use for german language
i got these information from my rom XXKI4, KJ1
Get carrier-specific firmware here or if your carrier isn't listed in that thread get country-specific firmware here. You could also use Checkfus (do a search on here) to get the latest firmware available for your carrier that you'd normally get via Kies.
thanks a lot, but i dont know which one of the country specific is the newest and right one for me. Can you help me out?
Looks like there's only one available in Intratech's official carrier firmware thread for O2 Germany (XWKI1), Checkfus says KI8 is available for O2 Germany (Dated: 22/11/11) assuming you have a I9100 (check the sticker under your battery to make doubly sure.
I don't know which one is more recent as Intra's firmwares don't have dates on them, but I'm guessing the KI8 available thru Checkfus is more recent as this would also be available via Kies. I don't think it will make a great deal of difference which one you use at the end of the day given you don't seem to know which firmware you had on your phone originally. Either will work just fine with your phone I would imagine, provided you definitely have a I9100 or I9100T
Up to you which one you use.
typhex said:
thanks a lot, but i dont know which one of the country specific is the newest and right one for me. Can you help me out?
Click to expand...
Click to collapse
A before B 3 after 2 .
Simple pick the last one for your area .
Stock roms
Stock Roms .and csc
http://forum.xda-developers.com/showthread.php?t=1075278
jje
thanks a lot for your answers. i just flashed a custom rom andy everything is good

[Q] Debrand Samsung Galaxy S2

Okay, i've read the very informative thread here:
http://forum.xda-developers.com/showthread.php?t=1064894&page=9
But am unable to post there, being a noob. So, here goes. My question has been answered already, but only partially. After a debrand, can the handset subsequently have the software updated routinely via Kies as it becomes available from Samsung?
The reason I say it has been partially answered already is because people are saying 'Yes, we will make the software available.' I need to know that it can be done via the normal route via Kies so that if I sell the handset on the new owner doesn't need to go searching for files to download and then have to do anything other than what they would have to do with a stock unbranded handset.
Cheers in advance.
Yes, once debranded (using stock firmware) you will be able to get updates by Kies. Though, personally I would do it manually using ODIN and the latest firmware from samfirmware - you can search this forum for both.
bigstu23 said:
Okay, i've read the very informative thread here:
http://forum.xda-developers.com/showthread.php?t=1064894&page=9
But am unable to post there, being a noob. So, here goes. My question has been answered already, but only partially. After a debrand, can the handset subsequently have the software updated routinely via Kies as it becomes available from Samsung?
True answer is probably but not 100% when you change codes its always possible that Kies has no matching firmware for the codes your phone has after changing firmware .
You will get a number of posters saying yes no problem thats rather misleading as many have problems getting a Kies upgrade and my debrand resulted in no further Kies updates . ( not that i would use Kies anyway )
You can save original firmware via the branded providers roms post or use CHECKFUS to download the original .
jje
Click to expand...
Click to collapse

Phone wont update through Kies

Hey guys samsung stated ages ago that all UK unlocked phones can receive the ICS 4.0.3 update through Kies, I seem to be the only one who still cannot update through kies message still says your device cannot update through kies, I have rung samsung support and gave them all my detials numbers firmware numbers eventually they told me that it was my computers fault and that my phone should update normally through kies even though i have told them i have tried on 3 different computers, so im now asking you guys as a last resort to help, before you guys ask i do have the latest version of kies my phone is NOT rooted has stock firmware never been flashed with a third party here is my phones details,
PDA: I9100XWKH1
CSC: I9100XEUKH1
Phone Baseband: I9100XXKG5
Firmware: 2.3.4
Kernel Version: [email protected] #2
Just update your phone through this website. Use my guide here: http://forum.xda-developers.com/showthread.php?t=1625184
Chris.
Sent from my GT-I9100 using XDA
Chris i think you missunderstood my problem, i do not want to install a custom rom or root my phone i was asking here why my phone cant update through kies when my Code XEU is listed as Official ICS Update,
Ignore his root your phone post Updates do not require root as it would void warranty .
Kies updates your firmware when the phone provider has updated it .
You can use CHECKFUS to check on the server and download directly .
Alternative is to flash stock Samsung roms from XDA posted in General and also in stock rom thread .
Stock Roms .and csc
http://forum.xda-developers.com/showthread.php?t=1075278
jje
Whats the diffrence between stock firmware and the stock i have on my phone right now? i tried checkFUS but no clue what region i should be selecting for my phone, and will flashing with odin void my warrenty?
Sabsack said:
Whats the diffrence between stock firmware and the stock i have on my phone right now?
Stock = Samsung other sort is Branded Provider firmware .
i tried checkFUS but no clue what region i should be selecting for my phone
Do you not know where you live ???
, and will flashing with odin void my warrenty
Flashing stock or branded provider roms does not invalidate your warranty .
jje
Click to expand...
Click to collapse
lol i know were i live . in the uk, but there are many diffrent versions and i have no clue witch to choose, im still puzzled why my phone wont update?
anyone going to help or am i stuck?
Sabsack said:
anyone going to help or am i stuck?
Click to expand...
Click to collapse
http://forum.xda-developers.com/showpost.php?p=25454743&postcount=4
Try your service provider...
Hi,
I´m in Spain and using Orange. The last time I was able to upgrade my stock ROM, the change came from Orange because they customize it (basically to lock you into using their system). If you choose to stay with a stock ROM, then your service provider may have to supply it and they are a little bit slower than Samsung because they have to add their changes. They usually add quite a bit of "Bloatware" to justify their modifications.
So I rooted my phone and am now using custom ROMs - Resurrection Remix 1.1 and am really glad to be rid of the Orange system. I also unlocked my phone so that I could use SIMs from other countries. Hopefully this will prove helpful....
Hi, quijote1, my phone is unlocked and unbranded so i am not tied with any network in the uk or have any bloatware as far as i know it is a standard rom,
Hey ZacQ8, As i previously stated in my OP my CSC is XEU, witch has been rolled out by samsung through kies that's why i have made this post in the first place.
could my problem be my firmware version? and is flashing with odin my only way now of getting ICS for my phone?
hey guys any idea';s?
No one has an awnser?...
Sabsack said:
No one has an awnser?...
Click to expand...
Click to collapse
You are making an assumption that ICS is available for your actual phone . That may be wrong .
You can use CHECKFUS to actually see if the ICS for your phone is on the Kies server .
Alternatives take the phone to the vendor/Samsung service for an update .
Join XDA Developers forum and flash stock Samsung roms on the day they are released .
You have no other routes except to ask Samsung /your phones vendor why you have no update .
jje
Hi there i got my fone 5 days ago and as soon as i got it i checked to see if there was any software updates thru check for updates and there was ics any so i don't understand how urs ent come yet i dent do it thru kies
Sent from my GT-I9100 using XDA
may i know malaysian s2g can update to ics??
still confused myself as XEU is released so ICS should be avalible through my phone and i dont wanna flash samsung roms myself just incase i brick/invalid my warrenty, i guess the only way is to take it to a samsung repair shop but dosent that mean i have to pay for the update when others get it for free?, just frustrating, is there anyone here who can sugest the correct ICS rom for the Code XEU?
update: ive found my product code and there is a ICS firmware on checkfus do i download it is it the right one? and if so why dosent kies see my phone as a possible update?
Sabsack said:
update: ive found my product code and there is a ICS firmware on checkfus do i download
UP to you your choice .
it is it the right one?
Who knows you put the codes in correct then presume so if not its easy to tell once flashed .
and if so why dosent kies see my phone as a possible update?
You need a clairvoyant or try asking Samsung .
Personally in your shoes i would stick with what you have and not bother updating .
Because the next post you make is probably how do i restore to GB .
jje
Click to expand...
Click to collapse
really? is ICS that bad?

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