Bought my phone at Walmart - Verizon HTC Droid Incredible 4G LTE

I bought my phone at Walmart a while ago because it was on sale for 40 and was wondering if I have any warranty related issues like battery over heating would I go to wal mart or can I call Verizon?

Walmart, each retailer has their own SKU. So if you tried to take it into a Verizon store they wouldn't take it.
Sent from my ADR6410LVW using xda app-developers app

+1 you can only bring it to Verizon for a "refurb" phone if you bought it from Verizon either at store on online.
since you bought from Wal-mart, I believe if you have any issues they take care of it, but I'm not sure, the phone does have a 1 year HTC manufacturer warranty.

Ok thanks guys I wasn't sure. The people at Walmart aren't very knowledgeable but ill give it a try tomorrow

So...Verizon will control your use of the phone no matter where you bought it (i.e. locked bootloader), but won't support it... great...

Related

[Q] What's the best way to sell my old phone (Evo4G) to pay for my Evo3D?

I'm sure many of you have done this to subsidize the cost of our snazzy new beast.
I have the original box (that awful, terrible egg carton thing) and owner's manual. The device itself is a refurb I got from insurance, since my original Evo4G was stolen.
My biggest question is: since it is rooted, is it best to offer it that way? I guess my question is whether there's any market value to it being already rooted and thus getting more from an eBay auction (unless theres a better alternative to eBay that anyone knows). Or maybe advertise the option of: I can send it to you rooted or if you don't want it that way, I can unroot it for you.
If someone wants it rooted, basically I just need to do a full wipe and flash a rooted stock ROM. If they want it unrooted, I believe I need to unroot first, flash a stock ROM, then turn S-ON (might have that in the wrong order).
I hope this is an appropriate thread for this forum (instead of the Evo4G one) as it would be helpful to other people looking for a way to obtain the Evo3D.
My suggestion to you is Craigslist. Sold my hero a month ago for 100 bucks
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I tried to sell mine on Craigslist for 200 but had no offers. Sprint, unsolicited, sent me an offer for 150. They don't want the memory card or charger either.
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sugarman19 said:
I tried to sell mine on Craigslist for 200 but had no offers. Sprint, unsolicited, sent me an offer for 150. They don't want the memory card or charger either.
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I sold mine on Ebay for 270 each
Hello,
I sold my 4G for 300 Dollars on Craigslist. I did happen to get a Replacement the week before I listed it. While my original 4G was Rooted, I held off Rooting this one, but did not do the GB Update so that the Buyer would have the option of Rooting or not doing so.
My Upgrade was not supposed to be until September, but I pleaded with Retention and they reset my eligibility. This happened the day after my Refurbished 4G arrived.
I threw in 2 Otterbox Defender Cases, an HTC HDMI Dock, and pointed out the 4G was a 004 Version and was only a week old. I actually received multiple offers and ended up selling to a guy who lives on the same Barrier Island that I do.
I would think it would be best if you could get it back to S-ON and not disclose that it has been Rooted unless someone asks. You could even offer to Root and customize the 4G for the prospective Buyer. It really helped for me as the guy who purchased mine wanted me to Root it, but when he went to Sprint to Activate it he walked out with 2 3VO's instead. I am now trying to help him sell the 4G. I have gotten a few offers around 250, but he wants 300 and I have not exactly killed myself trying to sell it.
Also, I think that sometimes the 4G's Sprint sends out as Recertified are actually new Phones. The one I got sure seemed that way and again was 004.
It helped greatly I sold mine before the 3D's Release. The marketplace has changed since then. There is another Website that offers more than 150 if the 4G is in pristine condition as well. The name eludes me.
Cheers,
JJ
Sprint gives you $150.
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I sold my 4G on craigslist for $200 about 90 minutes after I had it posted.
Well, it's VERY EASY.
Sprint will pay $150.00 for your evo 4G in account or store credit. You can either take your EVO 4G to a sprint store, or do it online and ship it to them:
http://www.sprintbuyback.com/
Just did it today at the store and paid only $49.99 for my new 3D!
If it is in good enough shape, I would sell it on eBay... considering I sold a refurbished one with a deadspot on the screen for $200 cash (Fully informed description I might add) You could likely get $250-300 for one in real good condition.
Good luck!!!
Craigslist is probably your best bet if you feel safe using it. Followed by ebay... You could also sell it on these forums which is the choice I took mostly because I wanted my phone to go to someone in the community.
Sent from my PG86100 using Tapatalk
RadioShack gave me $167 on trade for the 3VO. I also traded in my Hero for $50 so had a store credit. I had the boxes and the chargers for both.
I posted my 4G on swappa.com for $250 and it was sold within 2 days. The cool thing is that doesn't matter if you're rooted, people there seem to prefer it. Also if someone is interested, they have the option to buy your phone right away via paypal.
dcfella said:
I posted my 4G on swappa.com for $250 and it was sold within 2 days. The cool thing is that doesn't matter if you're rooted, people there seem to prefer it. Also if someone is interested, they have the option to buy your phone right away via paypal.
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Dammit, I forgot about Swappa.
Noiro said:
Dammit, I forgot about Swappa.
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Click to collapse
Never heard of it. Is it any good?
We sold ours on Craigslist for $225 each. $0 for the upgrade. Been doing this for YEARS. Depending on how rapidly you are upgrading you can sell them and profit from the sale.
spencer88 said:
Never heard of it. Is it any good?
Click to expand...
Click to collapse
From what I hear, yes. If I remember right, its specifically for selling/trading android phones.
Sold mine for 230 on craigslist. Might have gotten more on ebay, but it'd barely be with it after dealing with the fees and the scammers.
Sold my Verizon iPhone on craigs. Had 10 offers by morning. Sprint would have bought for $220. So there's always a fallback if you want quick cash. Assume EVO 4g should have similar results.
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Just used swappa to sell mine. Took 3 weeks though
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Has Anyone Had an Asurion Replacement Lately?

Hello,
I was just wondering if anyone who has received a Replacement from Asurion knows whether they received a New or Refurbished Photon? Also, with mine being lost, did they include a SIM Card? Any insights would be greatly appreciated.
Cheers,
J
Got mine about 4 months ago and it was new as far as i could tell, and it came with a new Sim
Sent from my MB855 using XDA
I got mine in October. #1. Photon was not originally on the list. So I got away a little cheaper than $100.00! #2. From my EVO days, when Sprint replaces a phone look under battery. If it has yellow sticker with circle and 'R' in the middle, its a referb!
I argued out and got brand new phone, but I assume each case is different?
Hope it helps.....
Sent from my Bone Stock MoPho 4G on XDA Preimum
Will Asurion replace a phone that is lost or stolen? What does Asurion consider comparable to the Photon?
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Equalizir said:
Will Asurion replace a phone that is lost or stolen? What does Asurion consider comparable to the Photon?
Sent from my MB855 using xda premium
Click to expand...
Click to collapse
To your first question, yes they will replace a phone that is lost or stolen for $100.00 deductible.
Lastly, and Photon is still being actively sold and is on amazonwireless for $0.01, you get another Photon. You do not get to Pick-&-choose. Your insured for Photon, not shopping spree! Now if Photon was off the market and not available............
I just had a replacement sent to me from sprint, I am in Kuwait the technician on the phone originally told me to go to my local sprint store, I asked where in the dessert there is a sprint store... anyway, I got a refurb photon as an advanced replacement. Not really an answer to your question but it is something...
Hello,
I got the Replacement and it is a Refurbished Device. No SIM Card even. Pretty weak considering it was a Lost Phone Claim. I happened to have an extra SIM Card so it was not that big of a deal.
As for the Refurbishment, it looks like a brand new phone. I saw the sticker in the Battery Bay which I took off. I am eligible for an Upgrade May 18th and will most likely sell it along with the HD Dock, Bluetooth Keyboard, and Mouse. Hopefully, Motorola will have a RAZR like LTE Model for Sprint. However, this is highly unlikely. I honestly do not know what I am going to do next as I have until December to use the last of the Premier Gold Annual Upgrades and definitely want to get an LTE Phone and hopefully not an iPhone (if the 5 is LTE)
Cheers,
JJ

[Q] verizon and dna question

I bought htc dna online from verizonwireless.com. When I called verizon customer service about returning this and getting a galaxy s3 I got 2 different answers
Rep1 : I have to ship this phone back. Wait until the phone goes back and then order a new phone online or in-store
Rep2: Goto the store and return htc and get samsung.
Do you all know who is right ?
If rep1 is right it looks like I will be without a phone for few days.
What is the best way to get a different phone and keep the same phone number.
Thanks
I don't see why you couldn't return it in store. I have bought accessories (never a phone, though) on the VZW site and returned them in store numerous times so why should a phone be any different?
Sent from my HTC6435LVW
both seem to be right. Go to the store so you can just exchange it on the spot rather than have to wait for it to reach them then get a new one.
Yeah you can bring back a phone you bought online to a brick and mortar. Just make sure its a corporate store and be prepared to pay a restocking fee that they probably won't waive. I've done it several times with no problem.
Sent from my HTC6435LVW using Tapatalk 2

Ordering via Amazon

I am planning on upgrading to the HTC One via Amazon wireless, if my unit were to come with something wrong with it (e.g. dead pixels/gaps), how do you return it? Do you ship it back to Amazon or are you able to walk into your local AT&T store and exchange it? Thanks!
Sent from my Nexus 4 using xda app-developers app
I think amazon covers you for 30 days, after that you deal with at&t warranty services. Call customer service. They ship a replacement you send back your bad device.
I've had a couple phones I bought from Amazon Wireless. One of them had a problem so I emailed them via the order info on the site. I had a replacement in 2 days. This was about 2.5 years ago, so I can not say how their current support rates.
Barsky said:
I've had a couple phones I bought from Amazon Wireless. One of them had a problem so I emailed them via the order info on the site. I had a replacement in 2 days. This was about 2.5 years ago, so I can not say how their current support rates.
Click to expand...
Click to collapse
You can always return it to Amazon wireless within their return window.
Edit:: I stand corrected haha
Bladerunner1825us said:
You can always return it to Amazon wireless within their return window. I dont see why an At&t store wouldnt exchange it though seeing as though ultimately it comes from them. it'd definitely be more convenient then mailing it off and waiting. The worst thing they'd say is no after all
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Local ATT stores won't take them back if not purchased from an ATT store. They turned me away.
Barsky said:
Local ATT stores won't take them back if not purchased from an ATT store. They turned me away.
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Click to collapse
hmm way to make it difficult haha. Thanks for the heads up
Bladerunner1825us said:
hmm way to make it difficult haha. Thanks for the heads up
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Click to collapse
Look at it from a business perspective. Both Amazon and AT&T bought phones from HTC to sell to their customers. If you buy a phone from Amazon and therefore deplete their inventory and giving them revenue/return on their investment, and why should AT&T give you one from their inventory, deplete their stock, and get no revenue/return on their investment. You could argue they get it through the monthly, but they're getting that regardless.
There's also a logistical reason too. AT&T can't access/see the order from Amazon(they can see you ordered something, but nothing else) to facilitate the return so they can't verify anything about your phone/order. Further, all returned/exchanged phones go back to HTC eventually and the retailers get a credit for returning them. If the IMEI/ESN doesn't match what was allocated to the that particular retailer, HTC might not accept it back or issue the credit.
Source: friend who once worked for a wireless carrier.
Sent from my HTC One
unremarked said:
Look at it from a business perspective. Both Amazon and AT&T bought phones from HTC to sell to their customers. If you buy a phone from Amazon and therefore deplete their inventory and giving them revenue/return on their investment, and why should AT&T give you one from their inventory, deplete their stock, and get no revenue/return on their investment. You could argue they get it through the monthly, but they're getting that regardless.
There's also a logistical reason too. AT&T can't access/see the order from Amazon(they can see you ordered something, but nothing else) to facilitate the return so they can't verify anything about your phone/order. Further, all returned/exchanged phones go back to HTC eventually and the retailers get a credit for returning them. If the IMEI/ESN doesn't match what was allocated to the that particular retailer, HTC might not accept it back or issue the credit.
Source: friend who once worked for a wireless carrier.
Sent from my HTC One
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Got ya. Makes sense, I had just thought that the wireless store was an extension of the organization at&t and not their own entity. At least you bring useful info to the table even though I had edited my post already. Not like some others.
Sent from my Nexus 7 using xda premium

AT&T HTC One warranty claim = $200+ free....

So... hear me out haha. This is all based on what they told me on the phone but they may tell you something else if you call them.
If you have a 32gb HTC One and file a warranty claim (you get one year free of it through AT&T), they will send you a "like new" device for free, then you have to send yours back to them within ten days.
What they told me on the phone though when I talked to them was that if I don't send my phone back, I have to pay them $210 for my "defective" unit. In reality, the only defect my unit has is that the battery doesn't last all day, I only get about 10 hours out of it.
If you don't want to send them the phone you have back, just keep it and take the charge, then sell your phone or the phone they send you on eBay for $500 and you're pocketing almost $300...
I will say again, I only heard them mention the $210 fee and didn't ask at all about that. If you currently have a HTC One on AT&T and you're having some problems maybe with it, try this out and see if it works.
Thought I would let you guys know. Don't hate haha.
In just guessing but that may result in a bad ESN or what ever it's called for not sending it in??? Maybe not idk but seems like they would be smarter than that...
lotreaglesfan said:
So... hear me out haha. This is all based on what they told me on the phone but they may tell you something else if you call them.
If you have a 32gb HTC One and file a warranty claim (you get one year free of it through AT&T), they will send you a "like new" device for free, then you have to send yours back to them within ten days.
What they told me on the phone though when I talked to them was that if I don't send my phone back, I have to pay them $210 for my "defective" unit. In reality, the only defect my unit has is that the battery doesn't last all day, I only get about 10 hours out of it.
If you don't want to send them the phone you have back, just keep it and take the charge, then sell your phone or the phone they send you on eBay for $500 and you're pocketing almost $300...
I will say again, I only heard them mention the $210 fee and didn't ask at all about that. If you currently have a HTC One on AT&T and you're having some problems maybe with it, try this out and see if it works.
Thought I would let you guys know. Don't hate haha.
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Click to collapse
i honestly don't know. personally, i'm sending mine back cause i can't afford losing a potential $200, but if anyone is having troubles with their device and can risk it, go for it.
NOTE: i did not tell you guys this for anyone to try to scam att... they aren't losing any money in this if it works. just thought i would let you all know. thanks.
I stop reading when you said your only problem is "the battery doesn't last all day"
Sent from my HTC One using xda premium
lotreaglesfan said:
So... hear me out haha. This is all based on what they told me on the phone but they may tell you something else if you call them.
If you have a 32gb HTC One and file a warranty claim (you get one year free of it through AT&T), they will send you a "like new" device for free, then you have to send yours back to them within ten days.
What they told me on the phone though when I talked to them was that if I don't send my phone back, I have to pay them $210 for my "defective" unit. In reality, the only defect my unit has is that the battery doesn't last all day, I only get about 10 hours out of it.
If you don't want to send them the phone you have back, just keep it and take the charge, then sell your phone or the phone they send you on eBay for $500 and you're pocketing almost $300...
I will say again, I only heard them mention the $210 fee and didn't ask at all about that. If you currently have a HTC One on AT&T and you're having some problems maybe with it, try this out and see if it works.
Thought I would let you guys know. Don't hate haha.
Click to expand...
Click to collapse
You would be charged the full value, ie $599.99, if you don't return it. He/she gave you bad information.
Either way this is super fraud no matter how you look at it
Sent from my HTC One using Tapatalk 4 Beta
They black list the device that doesn't get sent back for this exact reason.
AutoUnion said:
They black list the device that doesn't get sent back for this exact reason.
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sorry didn't realize. mod can ya delete. thanks!
asuprice said:
You would be charged the full value, ie $599.99, if you don't return it. He/she gave you bad information.
Click to expand...
Click to collapse
They only charge $200, but they blacklist the device.
EDIT: Sorry, thought you were talking about asuiron!
Sent from my HTC One using xda premium
I was told that my warranty exchange would cost $609 if I didn't return it. I got a 64GB One. $200 sounds like an insurance claim. Regardless, it's definitely fraud.
Sent from my HTC One using Tapatalk 4 Beta
Exactly what sliderocket said, $609 was what I was told as well, the rep even stated that it was the most expensive he had ever seen. 64 GB as well.
Exchanging my 32gb, and it's $545 if I don't send current model back
I was told full price on my Nokia, but my one was bought new off ebay for $450...... So warranty is invalid..
Yea you were definitely given bad info. Fraud aspect aside, they have always charged around full retail for any warranty claim device that isn't returned within 10 days.
sliderocket22 said:
I was told that my warranty exchange would cost $609 if I didn't return it. I got a 64GB One. $200 sounds like an insurance claim. Regardless, it's definitely fraud.
Sent from my HTC One using Tapatalk 4 Beta
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Click to collapse
That's not fraud if your phone is really broken. If they instruct you to send it back when you receive your replacement or pay $200 then you have the option of sending it back or paying $200. However, it would be fraud if your phone works perfectly fine and you are trying to get a replacement you aren't entitled to just to sell your working phone.
Anyone using an AT&T One on a different network able to get a warranty exchange from AT&T? It was bought third party via CL and the Mic doesn't work in calls (but works on speakerphone during calls...Any idea there?).
Sent from my HTC One using xda app-developers app
TJBunch1228 said:
Anyone using an AT&T One on a different network able to get a warranty exchange from AT&T? It was bought third party via CL and the Mic doesn't work in calls (but works on speakerphone during calls...Any idea there?).
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
You'll have a hard time if you don't have an AT&T account. Might want to go through HTC directly.
Sent from my HTC One using Tapatalk 4 Beta
Closed, this is not the right place to discuss such topics

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