I need some help here friends, my cousin bought in the states an Xperia U, and he was watching youtube when the phone died completely, i dont know exactly what happend, but i'm trying everything in this device and nothing works, no flashmode, fastbootmode, no power and volume up trick, nothing.
its a really weird case, because every time I plug in the usb charger led stays red, and no change form there, nothing seems to work, any ideas, has anyone faced this issue, i cant ask for warranty because i live in Ecuador, and is kinda far you know lol
Leave it charging for an hour
Sent from my ST25i using xda app-developers app
ianstump said:
Leave it charging for an hour
Sent from my ST25i using xda app-developers app
Click to expand...
Click to collapse
thanks for your reply bro, but i have left it over the night and the led is always red, i have switched batteries with other U's but same issue, i don't know what happens
Xtrifer said:
I need some help here friends, my cousin bought in the states an Xperia U, and he was watching youtube when the phone died completely, i dont know exactly what happend, but i'm trying everything in this device and nothing works, no flashmode, fastbootmode, no power and volume up trick, nothing.
its a really weird case, because every time I plug in the usb charger led stays red, and no change form there, nothing seems to work, any ideas, has anyone faced this issue, i cant ask for warranty because i live in Ecuador, and is kinda far you know lol
Click to expand...
Click to collapse
Well, if you tried everything then the phone has a hardware problem
Try to go to Sony Tech Service in your country, there is no International Warranty so you can take the phone to the Sony Tech Service to repair it, if it is too expensive (and I think it will be) then contact Sony to send the phone to Sony USA
I had a problem with a HTC Nexus One in 2011 that I bought from Amazon and two weeks later the power buttons does not worked anymore so I contacted to Amazon (the first 30 days Amazon cover the warranty) and I sent the phone to Amazon and they paid the shipping that it was like 50$
Another problem was with the HTC Nexus One of my brother (we bought two Nexus One from Amazon) problems with 3G connection, heat problems and sometimes the phone sudenly reboot, so he contacted HTC and he just sent the phone (no box, no back cover, no battery, no cables) to HTC USA and 15 days later the phone came repaired and still works, I dont know how much it was the shipping
Try these options and obviously dont try to open the phone
Sorry for the long post
tttony said:
Try these options and obviously dont try to open the phone
Sorry for the long post
Click to expand...
Click to collapse
thanks bro ill do that, hope its not to expensive, but there's no other way, if anyone knows something, please help me, if not i'll be shipping this phone back to the states, as i think it's a hardware issue too
Related
OK so my friend dropped her sgs 2 today. Now the screen won't work
It won't power on and can't access download and recovery modes. Would a USB jig help at all or is she a paperwieght?
Didn't think that it might be because the screen is dead?
Sent from my GT-P7510
thteddieboii said:
OK so my friend dropped her sgs 2 today. Now the screen won't work
It won't power on and can't access download and recovery modes. Would a USB jig help at all or is she a paperwieght?
Click to expand...
Click to collapse
if the screen is not working, it can be replaced.. jig would not help if the problem is with the screen..still the phone is under warranty?
Swyped from: GT-I9100
Sent using: XDA Premium App
Thanks guys
Thinking it might be the screen cause it does warm up when it charges..
Guess its not the screen! Doesnt make any sounds whatsoever.. just heats up during charging thats it.. can i save this phone or is she dead? picking it up today or tommorow to see if i can fix it.
cheers for helping guys xD.
Same issue from a lend out phone at JB Hifi
Having the same issue only the phone is a spare lend out phone from JB Hifi while my SGS2 i9100T, which I purchased about a week ago brand new, is in for a screen assessment (bad blue tint) just so I can get a refund. I powered up the lend out phone no problems, worked for a while then stopped working, won't power up or anything. Download, recovery, usb jig, battery out 5 mins, battery charged seperately in charger, phone is dead.
Shame on you JB Hifi Canberra!
Shades of **** Smith's new *coughsReturneDcoughs* external hard drives
Wish I had a fix for you Unfortunately, given it's a loan phone, you're a bit limited so far as flashing something else goes (I wouldn't risk it, put it that way).
Slither2006 said:
Having the same issue only the phone is a spare lend out phone from JB Hifi while my SGS2 i9100T, which I purchased about a week ago brand new, is in for a screen assessment (bad blue tint) just so I can get a refund. I powered up the lend out phone no problems, worked for a while then stopped working, won't power up or anything. Download, recovery, usb jig, battery out 5 mins, battery charged seperately in charger, phone is dead.
Shame on you JB Hifi Canberra!
Click to expand...
Click to collapse
It could be a problem with a faulty SD card - Remove it and try and switch on.
It could be a problem with the screen - If any of the key-lights come on, then that is likely the problem.
It could be a problem with a very flat battery - I had this problem with an old HTC. The solution was to remove the battery, plug in the phone to the charger (not USB to computer), leave it for a couple of minutes, plug in the battery and leave for a couple of hours. Finally try and power it on.
MistahBungle said:
Shades of **** Smith's new *coughsReturneDcoughs* external hard drives
Wish I had a fix for you Unfortunately, given it's a loan phone, you're a bit limited so far as flashing something else goes (I wouldn't risk it, put it that way).
Click to expand...
Click to collapse
Turned out that the "loan phone" they gave me was a returned faulty phone from a previous customer. They gave it to me simply to shut me up!!! I came back the next morning and confronted them and they gave me a motorola defy loan phone????!!!!! I swear they will bend over backwards to avoid having to refund a phone. He asked another sales person why it was returned and was told that the phone was randomly powering down!!!!!! I asked them what happened regarding the previous customer and the store person said JB lost that claim and had to give in to the customers request(whatever that was). That gives me evidence that a refund at JB may exist?
Yeah ? That's disgraceful And Australian retailers honestly wonder why Australian consumers avoid buying from them at every possible opportunity. There's one more reason right there.
**** em. If a phone starts playing up badly within a week like that, the retailer should replace it no questions asked. At the end of the day they're going to be reimbursed by Samsung, them doing the right thing like that just saves you the grief of having to go thru hoops with Samsung.
And given they couldn't/wouldn't do that with you in the first instance, I'd demand a "decent" lend phone i.e a brand new SGS2 (which they should have given you in the first place). If they refuse to play ball, make a scene in front of other customers. Get management involved. Threaten them with consumer affairs, etc.
Slither2006 said:
Turned out that the "loan phone" they gave me was a returned faulty phone from a previous customer. They gave it to me simply to shut me up!!! I came back the next morning and confronted them and they gave me a motorola defy loan phone????!!!!! I swear they will bend over backwards to avoid having to refund a phone. He asked another sales person why it was returned and was told that the phone was randomly powering down!!!!!! I asked them what happened regarding the previous customer and the store person said JB lost that claim and had to give in to the customers request(whatever that was). That gives me evidence that a refund at JB may exist?
Click to expand...
Click to collapse
I have a similar issue
Hello, Im not sure if i am having the excact same issue, but this thread seemed similar to what im expereincing.
i bought a S2 6 days ago, reached into my pocket today to find my Display wont turn on.
did some standard stuff, power cycled.
removed the battery, soft and hard reset.
i got the screen to work for a second when i booted into download mode and it prompted to confirm this is what i wanted to do, but otherwsie the screen seems dead. when i power it on, nothing happenson the screen.
did i somehow like turn my brightness to 0? or like turn off the display?
i dunno i just upgraded from a Galaxy Spica, so im not super familiar with the handset yet.
any help would be greatly appreciated.
dpaterso said:
Hello, Im not sure if i am having the excact same issue, but this thread seemed similar to what im expereincing.
i bought a S2 6 days ago, reached into my pocket today to find my Display wont turn on.
did some standard stuff, power cycled.
removed the battery, soft and hard reset.
i got the screen to work for a second when i booted into download mode and it prompted to confirm this is what i wanted to do, but otherwsie the screen seems dead. when i power it on, nothing happenson the screen.
did i somehow like turn my brightness to 0? or like turn off the display?
i dunno i just upgraded from a Galaxy Spica, so im not super familiar with the handset yet.
any help would be greatly appreciated.
Click to expand...
Click to collapse
if you can get into download mode, then flash stock fw using odin.. otherwise go to service center...
hope you have warranty..
Swyped from: GT-I9100
Sent using: XDA Premium App
Hi friends...this is the first thread by me so far and that too bcoz i cant sort out my problem by myself.
so the problem is with my neoV's screen...first it started a few times while scrolling through lists...then anytime touching any option...the display showed vertical coloured lines starting from the top coming down and went blank in 1.5 seconds...then nothing...everything on the screen gives respond on touch but i cant see anything...just blank black screen.
at first the problem went away when locking the screen and unlocking after a minute...but now...it persists even after reboots...i cant even see the boot screen...nor the recovery options...so no way to do anything.
i changed kernels via fastboot, dried the device with hair drier...only repairing with pc companion or flashing stock ftf is left...but i think the problem is not software related.
i think i have damaged my screen by charging from a samsung charger.
i will update the findings after flashing a ftf or repairing with pc companion.
any of you have any idea about the problem?
thanks.
well, I think same as you, hardware problem, LCD passed away..
PCC or .ftf and to the service center.
btw, why you mean it's caused by samsung charger?
Madfysh said:
well, I think same as you, hardware problem, LCD passed away..
PCC or .ftf and to the service center.
btw, why you mean it's caused by samsung charger?
Click to expand...
Click to collapse
bcoz the problem started after i used it for 3-4 days and bfore that nothing like that ever happened...my pet german shepherd chewed my original sony charger...so now i am using my brother's samsung wave2 charger and data cable.
unisol107 said:
bcoz the problem started after i used it for 3-4 days and bfore that nothing like that ever happened...my pet german shepherd chewed my original sony charger...so now i am using my brother's samsung wave2 charger and data cable.
Click to expand...
Click to collapse
coincidence I would say..
Though my friend is having problem with one old slide samsung when charging it with SE charger, phone freeze, restart and lose sms's but that's not coincidence as it happens everytime when she charge it with SE charger... strange indeed.
Madfysh said:
coincidence I would say..
Though my friend is having problem with one old slide samsung when charging it with SE charger, phone freeze, restart and lose sms's but that's not coincidence as it happens everytime when she charge it with SE charger... strange indeed.
Click to expand...
Click to collapse
in my case...i cant authentically say it is bcoz of the samsung charger...anyway...downloading .431 ftf...very slow conection...then if the problem persists...i will have to relock the bootloader to take it for service.
but i fear they may ask for the charger...and if i take the torn charger to them...they will straight away refuse to repair under warranty...and buying a new charger will be costly...sony equipment is always costly...and i think it would be better to repair my charger by myself and replacing the display.
unisol107 said:
but i fear they may ask for the charger...and if i take the torn charger to them...they will straight away refuse to repair under warranty...and buying a new charger will be costly...sony equipment is always costly...and i think it would be better to repair my charger by myself and replacing the display.
Click to expand...
Click to collapse
Don't worry, they wont ask you that. You are claiming warranty for phone, not charger
In none of service center I've been to, charger was need to be given.
Madfysh said:
Don't worry, they wont ask you that. You are claiming warranty for phone, not charger
In none of service center I've been to, charger was need to be given.
Click to expand...
Click to collapse
Hi mate...my display is back to normal...i just dried it again with a hot blower...my guess might be right...it is probably due to moisture...now lets see how long it works...now i will get some dehessicators.
Sent from my Xperia neo V
unisol107 said:
Hi mate...my display is back to normal...i just dried it again with a hot blower...my guess might be right...it is probably due to moisture...now lets see how long it works...now i will get some dehessicators.
Sent from my Xperia neo V
Click to expand...
Click to collapse
Thank God it came to normal. Btw You would have got new display and free service of your phone. If problem persists don't waist any time and go to service center,
Sent from my MT11i using xda premium
Ysharief said:
Thank God it came to normal. Btw You would have got new display and free service of your phone. If problem persists don't waist any time and go to service center,
Sent from my MT11i using xda premium
Click to expand...
Click to collapse
Unfortunately mate...it is dead again...now...service centre is the last option.
Sent from my MT11i using xda app-developers app
unisol107 said:
Unfortunately mate...it is dead again...now...service centre is the last option.
Sent from my MT11i using xda app-developers app
Click to expand...
Click to collapse
Aah may be expecting new phone hmmm goodluck mate
Sent from my MT11i using xda premium
This morning my S3 was working fine, fully charged over night and functioned as normal. Sent a text, put it in my pocket and went about my business. Checked the time half an hour or so later... still fine. Came to make a call an hour after that, the screen was off and i couldn't get it to switch back on.
My first thought was that it must not have charged over night, plugged in charger and tried again but still nothing. Luckily the misses has an S3 also so I tried her battery in mine and vice verca... her phone switch on with my battery and was still charged... mine still did nothing at all with her battery in. Absolutly nothing!
I can't get anything out of it... wont switch on, no download mode, no recovery, laptop wont pick it up via usb. Its not like it banged anything whilst in my pocket as i was just sat watching TV and an hour ago it was fine.
Anyone had this or know what to do? Is it worth making a JIG to try and force download mode even though no button combo does anything at all? (believe me i've tried them all!)
Phone is rooted and *was* running a custom ROM with no problems. Does it need a trip to a service center? If it has to go for a warranty repair is there any way they can tell root/ROM if no download mode/ recovery?
I could understand if I f***ed it up when flashing something but as I say I was doing nothing at the time.
Thanx in advance for any info!
Theirs a thread started called "borrow a jig near you" if you cannot access download, recovery or anything I think that's the only option you have or the dreaded service centre lol
Sent from my GT-I9300 using xda premium
Happened to mine. Totally dead, was sitting on desk so wasn't touched between last use.
Sent it to Samsung (Regenersis) who replaced a power management IC and the main board.
Sadly it returned with very poor cell reception so went back, and has since come back still with poor reception, scratches, and lint under the camera glass! Not too happy with Samsung's repair centre atm!
Sent from my Nexus 7 using Tapatalk 2
LadFromWales85 said:
Happened to mine. Totally dead, was sitting on desk so wasn't touched between last use.
Sent it to Samsung (Regenersis) who replaced a power management IC and the main board.
Sadly it returned with very poor cell reception so went back, and has since come back still with poor reception, scratches, and lint under the camera glass! Not too happy with Samsung's repair centre atm!
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
If it returned with more problems, you can ask for a replacement.
You don't think I have already?! Haha
So far my pleas are falling on deaf ears. Spent several hours on the phone to them when it come back, before I got someone who would escalate it further and am waiting for their response
Sent from my Nexus 7 using Tapatalk 2
Cheers for the replies. Looks like it's off to the service center for a fix and some added problems.
Just hope they can't check the flash counter or ill be paying for it!
EDIT: just spoke to my carrier and because its only a few months old they will replace if free of charge!
Anyone know if it will still have all my personal info on it or is it too dead to talk to anyone?
dumb donkey said:
Cheers for the replies. Looks like it's off to the service center for a fix and some added problems.
Just hope they can't check the flash counter or ill be paying for it!
EDIT: just spoke to my carrier and because its only a few months old they will replace if free of charge!
Anyone know if it will still have all my personal info on it or is it too dead to talk to anyone?
Click to expand...
Click to collapse
If they replace it, they will send it to the service centre at their expense so it will be wiped anyway
Sent from my GT-I9300 using xda premium
speedyjay said:
If they replace it, they will send it to the service centre at their expense so it will be wiped anyway
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
Excellent! Cheers. :good:
The last time I used my S2 was a month ago. After flashing a CM10 nightly via the OTA feature I just let it be.
An hour later my phone it won't turn on. I assumed that the battery had ran out until after my 20th-ish time pressing the power button my face appears on the screen (the boot logo).
Assuming everything was okay I left it for about 5 minutes before realising that the screen hadn't changed at all.
I pulled the battery and tried again, this time nothing happened.
I charged it, nothing happened.
I used a USB jig, nothing happened.
A few days earlier I had undertaken a mission to replace the USB Port which seemed to be successful, however, I felt that perhaps I forgot to reconnect the display or something to the mainboard - so I re-opened it and everything looked alright, I even assumed there was a fault with the power button - it wasn't.
I think there are two possibilities: A broken mainboard or it is hard-bricked.
If it's a broken mainboard I'd probably sell it as a broken phone on eBay but if it's hard-bricked I'd get a jtag and then sell it.
Lastly, I can't get the phone to do anything apart from heat-up when charging in the usual area near the camera.
My question is "may I have some help getting it to work?"
alimhaque98 said:
The last time I used my S2 was a month ago. After flashing a CM10 nightly via the OTA feature I just let it be.
An hour later my phone it won't turn on. I assumed that the battery had ran out until after my 20th-ish time pressing the power button my face appears on the screen (the boot logo).
Assuming everything was okay I left it for about 5 minutes before realising that the screen hadn't changed at all.
I pulled the battery and tried again, this time nothing happened.
I charged it, nothing happened.
I used a USB jig, nothing happened.
A few days earlier I had undertaken a mission to replace the USB Port which seemed to be successful, however, I felt that perhaps I forgot to reconnect the display or something to the mainboard - so I re-opened it and everything looked alright, I even assumed there was a fault with the power button - it wasn't.
I think there are two possibilities: A broken mainboard or it is hard-bricked.
If it's a broken mainboard I'd probably sell it as a broken phone on eBay but if it's hard-bricked I'd get a jtag and then sell it.
Lastly, I can't get the phone to do anything apart from heat-up when charging in the usual area near the camera.
My question is "may I have some help getting it to work?"
Click to expand...
Click to collapse
What happens if u try to get in download or recovery mode?
(Vol+/-, Home- & Powerbutton)
CHEERS
Sent from my GT-I9100 using xda premium
Unfortunately, I have. Doesn't seem to do anything
Sent from my Nexus 7 using xda app-developers app
alimhaque98 said:
Unfortunately, I have. Doesn't seem to do anything
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
So if nothing works also with USB-jig, this is surely a hardware defect and so the only solution is to send it to Samsung if u have any guarantee...
Sorry.
CHEERS
Sent from my GT-I9100 using xda premium
You're going to have to get it a jtag. I had mine done by this guy on ebay: http://www.ebay.com/itm/Unbrick-Sam...157?pt=LH_DefaultDomain_0&hash=item2576e99b95
Good Luck
Haha, I thought about that but then decided against it for the following reasons:
1) rooted, running cm10 and non-stock kernel
2) I'd already sent it in for a repair of the USB port but they rejected it because of the custom software so it's probably blacklisted or something.
3) It is way too obvious a non-qualified person has opened it up and made changes.
4) the colour of the USB port board is bluer than the main board and everything else
5) sticky tape is missing at the bottom right (doesn't make a difference whether its on or off)
Thanks for the tips but they charged my friend £150 for, pretty much, reflashing stock because he was in a boot loop.
Sent from my Nexus 7 using xda app-developers app
Thank you. I was originally going to get a JTAG done and I'll have the money as soon as I sell my PSP but it'd be a waste if I were to find out that the main board was actually at fault. If that were the case I'd sell it and take a bit of money out of the money I'm saving for my computer and buy a second hand S3 which I would then sell for a profit and buy a Nexus 4.
The people I contacted for a JTAG had a good review by a fellow xda member for the same service on the same on the same phone so it'd cost £29.99+postage.
Sent from my Nexus 7 using xda app-developers app
Hey guys,
I'm new to the DNA forum and I've searched through a few threads about this but I haven't been able to find much help. Here we go: so as the title states the phone won't turn on and when I put it on the charger no LED's turn on to resemble a charge at all. I've tried the power button for 20 seconds, nothing happens, I've tried the power button, volume down, and even power, volume up and down. None of these seem to give life to the phone.
This is actually my friend's old phone and he got a replacement for it already I'm just trying to see if I can get it working again. So really I have a free DNA to diagnose because Verizon doesn't want it back.
Phone wasn't rooted before it died, pure stock.
Anybody have a suggestion or path you think I should take?
Thanks ahead of time,
monkey
monkey082506 said:
Hey guys,
I'm new to the DNA forum and I've searched through a few threads about this but I haven't been able to find much help. Here we go: so as the title states the phone won't turn on and when I put it on the charger no LED's turn on to resemble a charge at all. I've tried the power button for 20 seconds, nothing happens, I've tried the power button, volume down, and even power, volume up and down. None of these seem to give life to the phone.
This is actually my friend's old phone and he got a replacement for it already I'm just trying to see if I can get it working again. So really I have a free DNA to diagnose because Verizon doesn't want it back.
Phone wasn't rooted before it died, pure stock.
Anybody have a suggestion or path you think I should take?
Thanks ahead of time,
monkey
Click to expand...
Click to collapse
I'm going to go out on a limb here and say that you need to ask your friend for the complete story. What happened prior to the phone being bricked? Was there water damage or any other damage. Have you tried other charging cables that are known to be working and looked to make sure the pins inside the charge port have not been broken?
Sounds bricked to me. If it is bricked only way to get it working is to jtag it and send it out. It will be cheaper than paying for a new dna and if you really want it, it would run you a lot less in terms of money for a jtag repair.
Sent from my HTC6435LVW using xda app-developers app
Try letting it charge a full 24hrs and then see if it powers on. If that doesn't work then consider jtag
Sent from my 5 Senses of DNA
Not sure if I'll go the JTAG route or not. Like I said the phone has been replaced already it just sucks I can't take advantage of the phone. I have it sitting on the charger now, going to see if it'll work after a long period of time. There's no water damage, Verizon has checked it already.
If I would JTAG it...what would come of that. I'm not 100% familiar with JTAG, I just did a small amount of googling about it. Looks like a diagnostic procedure?
Sent from my Nexus 7 using Tapatalk HD
monkey082506 said:
Not sure if I'll go the JTAG route or not. Like I said the phone has been replaced already it just sucks I can't take advantage of the phone. I have it sitting on the charger now, going to see if it'll work after a long period of time. There's no water damage, Verizon has checked it already.
If I would JTAG it...what would come of that. I'm not 100% familiar with JTAG, I just did a small amount of googling about it. Looks like a diagnostic procedure?
Sent from my Nexus 7 using Tapatalk HD
Click to expand...
Click to collapse
Its like a low level format that will restore to factory configuration.
It will get the phone working for a smaller coast than purchasing a new one. So you would still be taking advantage of getting a new phone. If you purchase the phone through Verizon with an upgrade you will be spending around 250$ where as opposed to getting it jtaged I believe you will only be paying 65$ (not sure about price) if you go through mobile tech.
Sent from my HTC6435LVW using xda app-developers app
Upgrade cost
Jaggar345 said:
It will get the phone working for a smaller coast than purchasing a new one. So you would still be taking advantage of getting a new phone. If you purchase the phone through Verizon with an upgrade you will be spending around 250$ where as opposed to getting it jtaged I believe you will only be paying 65$ (not sure about price) if you go through mobile tech.
Click to expand...
Click to collapse
The upgrade cost is only $99 nowadays. I just got mine Monday from Fry's Electronics for $99.99. If they didn't have it, I was going to order it from wireless [dot] amazon [dot] com for $99.99.
Interesting...I may have to go that route, I'm considering taking it apart and getting a voltage reading off the charging port. That'll at least tell me if the port is working correctly. If I go down that path I'll keep you all updated.
Sent from my Nexus 7 using Tapatalk HD
They must have dropped price since I got it. It was the same on Amazon and verizon when I get my dna
Sent from my HTC6435LVW using xda app-developers app
I took the back off only to find out I don't have screwdrivers small enough to take it all apart. Also couldn't get a correct reading from anywhere. Back to the drawing board for now...
Sent from my Nexus 7 using Tapatalk HD
Did you try a wireless charging pad? That might work who knows
Sent from my HTC DNA With sense 5
dragonstalker said:
I'm going to go out on a limb here and say that you need to ask your friend for the complete story. What happened prior to the phone being bricked? Was there water damage or any other damage. Have you tried other charging cables that are known to be working and looked to make sure the pins inside the charge port have not been broken?
Click to expand...
Click to collapse
Happened to me too on the 2.04 shipped. Totally unrooted n it just went black and never woke up. Set it down, picked it up. That's it.
Sent from my HTC6435LVW using xda app-developers app
---------- Post added at 11:21 PM ---------- Previous post was at 11:18 PM ----------
Desert Dwarf said:
The upgrade cost is only $99 nowadays. I just got mine Monday from Fry's Electronics for $99.99. If they didn't have it, I was going to order it from wireless [dot] amazon [dot] com for $99.99.
Click to expand...
Click to collapse
Got mine the 15th for $49.95 from Amazon
Sent from my HTC6435LVW using xda app-developers app
Greetings, I purchased a Droid DNA on craigslist and thought I had a great deal, the phone turned on, then turned off and never would take a charge again. After contacting verizon and having them tell me to return the device to the"retailer" I purchased the device from, I contacted HTC directly. HTC provided me with an amazing customer service expirence, it was weird and erie how good the service was. They gave me a ticket number number and an address to ship the device to, they didnt care where I purchased it. They day it arrived they fixed it and sent it back with a new motherboard less than 24 hours after delivery conformation. The device works perfectly.
I guess what I am getting at is if you can put the phone back together and make it look like you didnt take it apart, call HTC and create a repair order. All these devices come with at least a 1 year warranty.
I hope you get your device working regardless.
Yeah HTC support is by far the best support I have ever experienced. I felt the same way. My charger was bugging out and I called they got all my info and just said they would send a new one for free and to throw the other one out. They called me today and I missed the call but they didn't leave any message. Wondering if I should call them back or not, but oh well.
Sent from my HTC6435LVW using xda app-developers app
Little late on my update but I did get the phone apart and back together. I didn't see anything that stuck out, no water damage, etc.
I would contact HTC and try to get a replacement, however Verizon realized they never got the device back and well...they want it. So there goes my fun...
Thanks for all the input
Sent from my Nexus 7 using Tapatalk HD
same problem
I had the exact same issue (no charging no screen but capacitive touch buttons flashed) and had been playing with it trying to get my month old gold brick at this point, to rise like the Phoenix when it caught the light at just the right angle and the screen looked weird. Took a flashlight to it and the LCD is damaged but there is NO damage to the case/frame/digitizer. Been dealing with HTC for a week an probably will have to repair it myself. But heads up to anyone else with the same issue check the screen...
I am having the same problem. Any home based solutions so that i dont need to take it to either Verizon store or post it to JTAG?
Thank You
prateekjadhwani said:
I am having the same problem. Any home based solutions so that i dont need to take it to either Verizon store or post it to JTAG?
Thank You
Click to expand...
Click to collapse
Although it may not appear to be charging let it sit for the night as it may be. Then take it off in the morning and hold the power button for 30 seconds and see if it boots. Some dna phones have issues when they die. My battery has died 4 times on me and when I plug it in the led light blinks for 2 mins and then it stays lit and charges so, just let it sit over night and try in the morning.
Report back when you have done the following.
Sent from my HTC6435LVW using xda premium
Thanks for the quick reply. I did that whole night. The green light dint even blink for a single second. And pressing the power button does nothing. I tried plugging it into computer, computer dint even detect it. (on mac, windows 7 and linux). I tried to boot it into the bootloader mode, still no progress.
Thank You