Related
I've just become aware of the new replacement program for problem Fascinates. I've been reading the forums but it wasn't completely clear EXACTLY what i need to do in order to be offered a replacement. I bought my Fascinate on eBay like 3 months ago (pre-rooted with a Blackhole ROM i believe) and while i do like it, it does have it's share of issues. i get the phantom button press a lot, GPS is VERY slow to lock at times, i occasionally get random voicemails from calls i didn't know i missed, my screen timeout setting is constantly changing back to 15 secs when i set it to 2 minutes, and MMS rarely works.
so yea, from what i've read so far, it seems like i'm prime for a replacement. but i need to know first off, do i need to flash a stock rom or will it not matter? will i need to take it in and prove it's not working because it only has these issues sometimes and i may not be able to replicate on the spot? also what exactly do i need to say (and who do i call) in order to prompt them to offer me a new device? thanks in advance for the help and i apologize if this is explained somewhere already. i've looked and it just seems to mostly be people talking about their new phones and not how they actually got them.
1. Go to Walmart.
2. Buy knee pads and lip gloss.
3. Go to Verizon.
4. Put on knee pads and a good amount of lip gloss.
5. By now you should know where this is going.
superchunkwii said:
1. Go to Walmart.
2. Buy knee pads and lip gloss.
3. Go to Verizon.
4. Put on knee pads and a good amount of lip gloss.
5. By now you should know where this is going.
Click to expand...
Click to collapse
seriously, i would like to know how to get this free upgrade.
Just act stupid and say your phone doesnt work right and yes u should change everythin to stock couz root voids your warranty. But sometimes they still replace even if i did it. But change back to be safe
Sent from my MB860 using XDA Premium App
You may have a problem because you didn't get the phone directly from vzw & they can find that out. Also, they're getting hammered right now with people trying everything to get this deal whether they need it or not. Seems like they're becoming a little more stringent with their criteria. But I think the real problem for you is where you got the phone.
Sent from my DROID X2 using XDA Premium App
B1gC72 said:
seriously, i would like to know how to get this free upgrade.
Click to expand...
Click to collapse
Ugh! I hope you get nothing. vzw knows YOU didn't buy the phone from them.
good day.
I wish I could tell you good news, but I've been down this road before. My hub bought a phone off ebay and found out something was wrong with it that same day it came in the mail. He went to Verizon and asked them if they could do anything and they said since he bought it from ebay they can't do anything. They are going to look into your account and know that you didn't get it from them, so I don't think you have any hopes at all getting it replaced.
You could however flash it back to stock and try...if you don't succeed...keep it stock and put it back on ebay. The fassy's are still selling for quite a bit and use that to purchase new phone.
well thanks for all the help. some people seem really offended but the only reason i even asked is because people on other forums said they traded in their eBay Fascinates and got the deal. i don't know if the warranty is transferable or not, but it's still been out less than a year and should be covered. also, there is no way they can tell i bought it on eBay either. the most they should be able to see is when i activated it and maybe track the ESN back to the original owner, still doesn't say i bought it on eBay. i didn't buy it directly from Verizon but the guy i bought it from did. people were even having success with phones bought from Best Buy.
You don't understand.... It's people like you taking advantage that makes it harder than it needs to be for people actually having problems and honestly want to return the phone...
It's people like you also who everyone thinks badly of in there heads and in the IRC xD
And you really don't think they can't tell where you bought it?
Sent from my SCH-I400 using XDA Premium App
chopper the dog said:
Ugh! I hope you get nothing. vzw knows YOU didn't buy the phone from them.
good day.
Click to expand...
Click to collapse
Do you think it only has to be from an authorized retailer? I bought mine from Best Buy and they never even asked me where I got my phone. So maybe they can somehow tell if it was either bought from them OR an authorized dealer OR maybe the reps that I worked with didn't care.
They probably won't be doing swaps anymore because ED05 is official and ready.
times_infinity said:
They probably won't be doing swaps anymore because ED05 is official and ready.
Click to expand...
Click to collapse
For sure the swap ended yesterday due to the new ED05 update. Right now, they're only offering replacement Fassys. I was however, able to talk them to giving me an early upgrade for the trouble since I REALLY hate this phone. Better than nothing, and they were real cool.
trailblazer101 said:
You don't understand.... It's people like you taking advantage that makes it harder than it needs to be for people actually having problems and honestly want to return the phone...
It's people like you also who everyone thinks badly of in there heads and in the IRC xD
And you really don't think they can't tell where you bought it?
Sent from my SCH-I400 using XDA Premium App
Click to expand...
Click to collapse
i understand perfectly. and don't you think your being a little extreme? it's not like my phone doesn't have issues. it WAS bought from Verizon and it has a warranty. so I didn't personally buy it from Verizon but what the hell difference does it make? if it's messing up and under warranty, they should fix it or give me a replacement. did you even read my original post? i said what was wrong with the phone so it's not like i'm making stuff up, i just wanted to know what they were listening for in order to qualify for the upgrade replacement since i have more than one issue. don't make me out to be the bad guy, read on other forums where people are just saying they have issues to get the upgrade when their phones work fine. i even saw one story where a store manager encouraged someone to say they were missing calls to get a Charge for free when the guy said he was saving money to replace his Fascinate. so it really falls on the reps to do their jobs anyway since they are supposed to actually check for issues, so isn't it their fault if they don't? i ended up not even calling anyway, so get off your high horse guy.
and no, i don't think they can tell where i bought it. they can most likely tell where it was originally purchased and see when and where it was activated and deactivated but how can they possibly know more than that? stop spreading propaganda.
call vzw and tell them the problem and theyll tell you if you are eligible for one
Sent from my SCH-I500 using XDA App
fordee11 said:
call vzw and tell them the problem and theyll tell you if you are eligible for one
Sent from my SCH-I500 using XDA App
Click to expand...
Click to collapse
i'll probably just wait for a new ROM based on the latest update now if that actually fixes the issues. sure the allure of a new device is intriguing (especially if it's free), but i don't dislike the phone, i just want it to work like it's supposed to.
trailblazer101 said:
You don't understand.... It's people like you taking advantage that makes it harder than it needs to be for people actually having problems and honestly want to return the phone...
It's people like you also who everyone thinks badly of in there heads and in the IRC xD
And you really don't think they can't tell where you bought it?
Sent from my SCH-I400 using XDA Premium App
Click to expand...
Click to collapse
I love the holier than thou forum white knights. I swear you relative moralists leave no forum untouched with your auto-ego stroking.
Listen, everyone who owns a Fascinate and went through the OTA update process had the same issue with missed calls and texts. Furthermore, even custom ROMs (CM7 included) experienced this issue. Until now, there was no work around and not everyone is an XDA daily driver and knows that ED05 has been released. We all went through the exact same run around waiting for Froyo, I know I for one wasn't about to sit back and wait for this release to be pushed back 4-5 times. I took the free upgrade and I don't feel the least bit bad about it. I even posted the script that worked for me on the first try, because at the time ED05 had no firm release date and I feel like everyone pumping out $200 for a phone and $100+ a month deserves a product that won't cause them huge issues like the Fascinate caused for me. I lost thousands in sales because I missed calls and the Google Voice missed notification wouldn't show up for 15-20 minutes.
Bottom line is, don't try to crucify everyone that asks for help with this situation. Odds are they don't know about ED05 being released and they probably don't trust Samsung to get an update out on time because they never have. The only reason this one came so fast is because Verizon/Samsung were losing their asses on replacement costs.
TLDR: Don't be a ****.
B1gC72 said:
i'll probably just wait for a new ROM based on the latest update now if that actually fixes the issues. sure the allure of a new device is intriguing (especially if it's free), but i don't dislike the phone, i just want it to work like it's supposed to.
Click to expand...
Click to collapse
+1 and I also would enjoy the better camera and front facing as well.
Sent from my SCH-I500 using XDA App
Tell them you lost it somewhere where there is a high volume of people coming and going i.e the mall, hospital etc. if you have insurance on your phone you should be able to get a new one
Sent from my I500 using Tapatalk
If you think you can call Verizon and say your phone is defective and expect them to send you something different then it wont happen.
1. You bought the phone off eBay, thus you no longer have a one year manufacture warranty.
2. Without the manufacture warranty they cant send you a replacement phone.
3. Your best option is to see if you have an upgrade or go through your insurance and see what kind of phone they will send you. You never know sometimes they send you UPGRADED phones!
To the people WHO ACTUALLY GOT THERE PHONE THROUGH VERIZON. If you are within a year and your phone is "defective" then you can call them and make it clear that you have done a full factory reset and everything you try doesn't work. They will then send you a replacement, it might be the same phone or you might get lucky and get an upgraded phone.
I work for Verizon and I've had customers come in with a Droid and manufacture sent them a Droid Three.
Does anyone know where to get a replacement bezel? I bought my phone used and it has some nicks and scratches on the bezel. I think I have a mild form of OCD and it drives me insane to see scratches on it. Also what size Torx wrench would I need to take this thing apart? All input appreciated!
The bezel, as in the piece attacked to the screen, or the plastic ring that's slightly higher around it?
The glass piece is about 40~ bucks, the plastic? I've had a quick look on the Google and found nothing, sorry dude.
I am pretty sure it is the plastic around the glass screen. Mine is loose in one of the corners and it is making me upset. I would love to know where to get a new one, but for now, I just have a case on it to make sure it all stays together
My best suggestion would be to just repaint yours for now.
Call verizon if your having audio issues hint hint...I know someone who bought a use phone and it had a few things wrong so they sent them a refurbished one,these phones have a one year manufacture warranty it doesnt matter that you got it used they dont know that.
shooter_454 said:
Call verizon if your having audio issues hint hint...I know someone who bought a use phone and it had a few things wrong so they sent them a refurbished one,these phones have a one year manufacture warranty it doesnt matter that you got it used they dont know that.
Click to expand...
Click to collapse
Hmm, sounds like it would work, but I don't know if I would really want to do that... I might if a replacement bezel is out of the picture.
I know it will work,I bought a used thunder bolt it wouldnt mount to my pc called and told them about they never asked if i bought it used or anything.My friend had the same issues as yourself but i think they may have told them something else was wrong with it and they sent a refurb to them,its up to you but they just send them back and get refunded...
Hmm, the buzzing behind my music is a legitimate enough reason to ask Verizon for a new one. I might go this weekend and see if they will replace it.
You might want to call in they dont have refurbs in store most of the time they overnight them to you.
shooter_454 said:
You might want to call in they dont have refurbs in store most of the time they overnight them to you.
Click to expand...
Click to collapse
Thanks for the heads up. I wonder if they would let me get a Nexus? I love this phone, but I would really like to try out a Nexus. Then if I don't like it I could just trade someone for another Rezound
TB13 said:
Hmm, the buzzing behind my music is a legitimate enough reason to ask Verizon for a new one. I might go this weekend and see if they will replace it.
Click to expand...
Click to collapse
Would you have to have insurance for this?
Sent from my ADR6425LVW using Tapatalk
sportsinger75 said:
Would you have to have insurance for this?
Sent from my ADR6425LVW using Tapatalk
Click to expand...
Click to collapse
Factory year warranty...
What should I say when I call Verizon?
Phone has bad speaker you tried a hard reset still have a problem. Want a replacement. Very easy just don't take no for an answer!
06stang said:
Phone has bad speaker you tried a hard reset still have a problem. Want a replacement. Very easy just don't take no for an answer!
Click to expand...
Click to collapse
Hmm, Ok, I am going to call in a bit and tell them I am having issues with audio while using headphones. Thanks for the help!
EDIT: Also where can I fine the stock recovery file? I want to restore it back to stock before I try to exchange it.
TB13 said:
Hmm, Ok, I am going to call in a bit and tell them I am having issues with audio while using headphones. Thanks for the help!
EDIT: Also where can I fine the stock recovery file? I want to restore it back to stock before I try to exchange it.
Click to expand...
Click to collapse
I was looking around for this same thing, and I think I might of found something, try this and let me know. (If I ever need to) also, I am curious to see if you can get a Nexus. (I still love my Rezound though)
http://forum.xda-developers.com/showpost.php?p=20990402&postcount=2
bgiles72 said:
I was looking around for this same thing, and I think I might of found something, try this and let me know. (If I ever need to) also, I am curious to see if you can get a Nexus. (I still love my Rezound though)
http://forum.xda-developers.com/showpost.php?p=20990402&postcount=2
Click to expand...
Click to collapse
I will try it out tomorrow after I call Verizon. I am also curious if they will give me a Nexus. I bet if I complain about the build quality of the phone and how I'm not happy with it and maybe threaten not to come back when my contract is up they would give it to me I do still love this phone though, so if they will just replace it I will be happy.
TB13 said:
Thanks for the heads up. I wonder if they would let me get a Nexus? I love this phone, but I would really like to try out a Nexus. Then if I don't like it I could just trade someone for another Rezound
Click to expand...
Click to collapse
I had both phones at the same time and returned the GN after 3 days...no comparison...Rezound is better by far all around!
Sent from my ADR6425LVW using xda premium
So I'very been with T-Mobile for 8 years and I'm done , and with my contract is over, I just got my AT&T plan done for my galaxy note but I have to wait til tomorrow to pick it up, can't wait, looking forward to a new forum , I hope it gets lots of development.
Sent from my CM9 NexusHD2
roloracer said:
So I'very been with T-Mobile for 8 years and I'm done , and with my contract is over, I just got my AT&T plan done for my galaxy note but I have to wait til tomorrow to pick it up, can't wait, looking forward to a new forum , I hope it gets lots of development.
Sent from my CM9 NexusHD2
Click to expand...
Click to collapse
Welcome to the forum. I get mine tomorrow as well. It's good to see that we already have root and it looks like some Devs are already on board. This should be a fun phone.
droidal said:
Welcome to the forum. I get mine tomorrow as well. It's good to see that we already have root and it looks like some Devs are already on board. This should be a fun phone.
Click to expand...
Click to collapse
thanks for the welcome!
do you know if all the stuff for the EU Galaxy Note is compatible with our US version?
I'm wondering because I have a htc hd2 and we used to have two forums , one for the TMO US hd2 and one for the EU Leo/hd2 and they ended up getting merged when xda got redesigned last time since they were practically the same phone, and I think apart from the EU version having a 3 button layout in front where the home button is a hard button and two capacitive on the sides , both phones hardware are the same, so I assume all the stuff for the EU phone will be compatible with ours.....ohhh can't wait, my wife knows the att rep at the store I went to and he let me play with one that he had gotten for himself just today and I already love it!!!! Gonna be at the att store right when they open tomorrow.
I have been using ICS since last november and even though I'll be going back to gingerbread, it will be fun to work our way back into ICS.
ANDROID FTW...YES!!!
roloracer said:
thanks for the welcome!
do you know if all the stuff for the EU Galaxy Note is compatible with our US version?
I'm wondering because I have a htc hd2 and we used to have two forums , one for the TMO US hd2 and one for the EU Leo/hd2 and they ended up getting merged when xda got redesigned last time since they were practically the same phone, and I think apart from the EU version having a 3 button layout in front where the home button is a hard button and two capacitive on the sides , both phones hardware are the same, so I assume all the stuff for the EU phone will be compatible with ours.....ohhh can't wait, my wife knows the att rep at the store I went to and he let me play with one that he had gotten for himself just today and I already love it!!!! Gonna be at the att store right when they open tomorrow.
I have been using ICS since last november and even though I'll be going back to gingerbread, it will be fun to work our way back into ICS.
ANDROID FTW...YES!!!
Click to expand...
Click to collapse
On the outside it appears that most cases, chargers and docks are the same. Inside it's quite different. The processor appears to be the biggest and makes all of the ROM's incompatible. I think there are enough differences that they will never merge the forums. I'm sure we'll have an ICS ROM before long for our phone. And I agree Android FTW!
I too am getting the Note. Any more females out there ?? I have the Infuse now which i have just had the best time with. This time will be defferent.. I am getting mine when released as opposed to two months later. I am excited also to see we have ROOT. YIPPY..NEW TOY
Welcome to Big Blue
Welcome aboard! I'm picking mine up tomorrow from Best Buy Mobile at 11am free Flip case, and $50 off! So sweet now I just have to try to sleep!
JGuinan007 said:
Welcome aboard! I'm picking mine up tomorrow from Best Buy Mobile at 11am free Flip case, and $50 off! So sweet now I just have to try to sleep!
Click to expand...
Click to collapse
Thank you!! hahha good luck with the sleep....A friend told me that to set it up you have to go to ATT and sign up and create a password and set up phone online then sync>>?? I find that very odd and and what does that mean exactly after flashing a ROM and needing to set up??
Rocket42 said:
Thank you!! hahha good luck with the sleep....A friend told me that to set it up you have to go to ATT and sign up and create a password and set up phone online then sync>>?? I find that very odd and and what does that mean exactly after flashing a ROM and needing to set up??
Click to expand...
Click to collapse
Yeah I was at the store today talking to the guy and he was telling me all this stuff about it like I was clueless about android and the phone, he also told me about setting it up, but all I'm doing is show up at 11am when AT&T opens, transfer my old phone number from TMO and bounce out of that sucka! I hope they'll have accessories like screen protectors and cases available, so I can grab some. Now off to sleep and when I get up I'll be getting mine.
Sent from my CM9 NexusHD2
slip over to the "international" version of the Samsung GT-N7000 Note forum once in a while. Just be careful of the ROM section...NONE will work on the at&t version, but the other areas might have a few good tips/tricks.
I've had mine about 3 months, coming from a Dell Streak, so the size wasn't a big WOW for me, but, the clear BRIGHT screen and speed of the processor was.
I stopped into a corporate store today, asked the sales drone at the door if they had the note, (around 3pm) she said over 2 dozen had already asked for it, but they wouldn't display it til Sunday. Asked if they had the accessories yet, they did, so I bought a home dock & black speck case.
When I bought it, the drone cashier asked if I was getting a Note Sunday, told him nope, got mine 3 months ago from Amazon. I didn't tell him that I didn't want to give up my grandfathered unlimited, or that I've been off contract about 3 months and didn't want to sign up for another one.
Rocket42 said:
Thank you!! hahha good luck with the sleep....A friend told me that to set it up you have to go to ATT and sign up and create a password and set up phone online then sync>>?? I find that very odd and and what does that mean exactly after flashing a ROM and needing to set up??
Click to expand...
Click to collapse
This is true to a point, there is an app that comes up when you first turn the phone on called AT&T Ready2Go. It supposedly helps you setup the phone using the computer. I got mine on friday, so I have a bit of experience with this. I personally just backed out of the app and set the phone up just like you normally would, so its about as easy as possible.
p51d007 said:
slip over to the "international" version of the Samsung GT-N7000 Note forum once in a while. Just be careful of the ROM section...NONE will work on the at&t version, but the other areas might have a few good tips/tricks.
Click to expand...
Click to collapse
An added benefit of the "international" version is the greater development of ROMs and usually an earlier release of ICS.
What sold me on the AT&T version was the LTE. Even in a 3G area any LTE phone will be faster than any non LTE phone. I have both the Skyrocket and the Samsung Galaxy SII. Side by side I receive completely different data speeds. The Skyrocket will get up 18mb down on HSPA+ while the Galaxy SII will top out at 7 or 8mb on HSPA+
Also LTE will be going up in my area in the near future and I take advantage of it when I travel to the bay area for business.
orlex said:
This is true to a point, there is an app that comes up when you first turn the phone on called AT&T Ready2Go. It supposedly helps you setup the phone using the computer. I got mine on friday, so I have a bit of experience with this. I personally just backed out of the app and set the phone up just like you normally would, so its about as easy as possible.
Click to expand...
Click to collapse
REALLY? Well that sounds promising. My friend got a preorder and she said that there was NO way around it.....so that is good new that you can jsut back out and set up on PHONE ONLY>? Thanks...Don't have mine yet..
Rocket42 said:
REALLY? Well that sounds promising. My friend got a preorder and she said that there was NO way around it.....so that is good new that you can jsut back out and set up on PHONE ONLY>? Thanks...Don't have mine yet..
Click to expand...
Click to collapse
Yep, I just cancelled the program and set it up manually like always I've been playing with mine and love it! Stock speed is awesome, picked up a candyshell case by speck and a screen protector, not sure if I like the screen protector, is the anti finger print / glare but in my opinion it losses a slight amount of crispness on the screen colors, but I might get used to it, definitely a beast of a device.
Sent from my SAMSUNG-SGH-I717 using XDA App
roloracer said:
Yep, I just cancelled the program and set it up manually like always I've been playing with mine and love it! Stock speed is awesome, picked up a candyshell case by speck and a screen protector, not sure if I like the screen protector, is the anti finger print / glare but in my opinion it losses a slight amount of crispness on the screen colors, but I might get used to it, definitely a beast of a device.
Sent from my SAMSUNG-SGH-I717 using XDA App
Click to expand...
Click to collapse
Very cool. Yeah i had one of those anti -glare matte finish screen protecotrs for my Infuse....I hated it...took so much away from that beautiful screen.
Did anybody else notice dead pixels and what did they do? I do also have the gap at the top.. Suggestions? Thanks in Advance.
I have one stock pixel on top and I down want to go change the phone and get soethin worse
Sent from my HTC One using xda premium
You're right.. thats what I am afraid of too.. i mentioned in another thread that i may wait until it officially releases on May 1st and try.
I havent seen dead pixels on any electronic in some time. I guess I shouls consider myself lucky.
However, 1 dead pixel out of 2M is still quite a tiny fraction. Haha. I didnt have a point.
mettleh3d said:
I havent seen dead pixels on any electronic in some time. I guess I shouls consider myself lucky.
However, 1 dead pixel out of 2M is still quite a tiny fraction. Haha. I didnt have a point.
Click to expand...
Click to collapse
I remember seeing many iPhone 3gs models with dead pixels from one end to the other end
Never on android devices ...yet !
Sent from my HTC One using xda app-developers app
---------- Post added at 02:41 PM ---------- Previous post was at 02:37 PM ----------
LostMyMarbles said:
Did anybody else notice dead pixels and what did they do? I do also have the gap at the top.. Suggestions? Thanks in Advance.
Click to expand...
Click to collapse
The Gap Issue
If your within your 14 days exchange it , if you got It outright full price you have 30 days .
Personally if it's very minuscule and not worth crabbin over ,just let it be .
HTC would not have let this go if they thought it would pose a negative Sales risk.... or hurt the lcd with dirt and debris.
And by the way ''The gap ''It's on almost every device just fyi.. probably a million .
Sent from my HTC One using xda app-developers app
LostMyMarbles said:
Did anybody else notice dead pixels and what did they do? I do also have the gap at the top.. Suggestions? Thanks in Advance.
Click to expand...
Click to collapse
i had 3 htc one's, all of them has stuck pixels.. i got my first htc one online and sadly i got a refurbished one, it has 4 stuck pixels to any color and a gap top-to bottom side was perfect tho. so i returned it and i will get my money back within 30 days i think. so i decided to my local tmo store and got another one, but it has 1 tiny stuck pixel which is annoying at night time, its noticeable in black background so i went back to tmo and they give me a new handset and it give me the same result so what i did is just return the item and got refunded again.. the handsets i got from tmo store was build way better than the one i got online, it is almost perfect but there still gaps of course.. so once i return the handset i ask them to give me a call once they get a new batch in stock. so hopefully next time i will try to buy one, i'm getting a better batch. x finger to me..
Jayr1987 said:
i had 3 htc one's, all of them has stuck pixels.. i got my first htc one online and sadly i got a refurbished one, it has 4 stuck pixels to any color and a gap top-to bottom side was perfect tho. so i returned it and i will get my money back within 30 days i think. so i decided to my local tmo store and got another one, but it has 1 tiny stuck pixel which is annoying at night time, its noticeable in black background so i went back to tmo and they give me a new handset and it give me the same result so what i did is just return the item and got refunded again.. the handsets i got from tmo store was build way better than the one i got online, it is almost perfect but there still gaps of course.. so once i return the handset i ask them to give me a call once they get a new batch in stock. so hopefully next time i will try to buy one, i'm getting a better batch. x finger to me..
Click to expand...
Click to collapse
Yea, I just called to get an exchange, i'm crossing my fingers that I get a good one.. lol. I will get it on the 6th so.. here's hoping! And hope you get a good one too
I have 2 stuck pixels on the bottom that you can hardly see, especially when you're outside. I don't notice it, but only when the screen is pitch black and focusing it dead on.
Something I can live with especially I have 0 gaps and the speaker grills are flushed with the screen.
If it's something minor, just stick with it. In my experience, you'll just end up getting another unit that may be worse.
I can agree that I have not seen any dead pixels in a long time–The last time I remember seeing one was when a child poked my laptop screen. Other than that, have you dropped or damaged the phone in any way?
LostMyMarbles said:
Yea, I just called to get an exchange, i'm crossing my fingers that I get a good one.. lol. I will get it on the 6th so.. here's hoping! And hope you get a good one too
Click to expand...
Click to collapse
ikr.. well i haven't ordered anything yet, i just keep calling all t-mo store near by me and keep asking when do they get the unit. some store said their order was back order or something and someone said they just have an order in line and they don't know when it will arrive in store.lol.. i don't wanna order anything online now since the handset i received wasn't sealed. it looks like a return from someone.. lol. i just want my $500 bucks handset to be perfect just like the way i earn that bucks..LOL! well i hope you will get a good one tho.. good luck to both of us..hehe
Hey guys,
I've had this one since release and had to do sober the phone warranty exchange due to degrading battery
I have a skid mark on thebottom right coroner. Yes, it's on top of the corner just smoothed it out or rounded it a bit. I was wondering if this will get a $690 fee imposed.
It's also S-Off.
Against company policy, instead of giving me silver like my current phone she asked which one I wanted and i said black.
Would they impose a fee for this, if so can I get it overturned?
I was thinking I would RUU it and I'd be fine.
Anyone who's been thorough this or heard of it let me know. Thanks.
Sent from my HTC One using xda app-developers app
Irish Enigma said:
Hey guys,
I've had this one since release and had to do sober the phone warranty exchange due to degrading battery
I have a skid mark on thebottom right coroner. Yes, it's on top of the corner just smoothed it out or rounded it a bit. I was wondering if this will get a $690 fee imposed.
It's also S-Off.
Against company policy, instead of giving me silver like my current phone she asked which one I wanted and i said black.
Would they impose a fee for this, if so can I get it overturned?
I was thinking I would RUU it and I'd be fine.
Anyone who's been thorough this or heard of it let me know. Thanks.
Sent from my HTC One using xda app-developers app
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Not sure about the skid mark on the bottom corner but my original black one had issues with freezing randomly so when I called for an exchange they had none in stock so they shipped me a silver one. This was over 3 months ago and they haven't charged me anything even though the color change is against company policy but as long as they initiate it you shouldn't have an issue. However not sure what they will say about the skid mark and say that is physical damage.
I replaced mine for a bad speaker. They asked if any cosmetic damage, mine had none at the time except a small scratch on the power button/IR window. I know they are inspected when returned, but have no idea how picky they will be or how good that "inspection" really is. Probably depends on the inspector you get that day. :fingers-crossed:
Question: Mine is rooted, running a leaked ATT ROM and when you boot it, the red warning pops up from HTC. Would that be an issue for a warranty replacement? How would I rectify that?
Relock the bootloader and flash it with an RUU and you'll be fine.
Is there a guide anywhere for doing so?
fastboot oem lock, run RUU from HTC, done. A lot of people get it wrong, you are not "flashing' a RUU, the RUU is a "Rom Update Utility" stand alone package.
Just an FYI. If your doing a warranty exchange and they transfer to the warranty dept. They will make you download an apk for you to install. This apk let's them look at your system. It first freaked me out cause I was on a full convert GPe. But they didn't say anything about it and went ahead with the exchange. Still a little bit unnerving when they say "please download the apk with the link I'm sending. This will allow me to take a look at your system except for videos or pictures"
Xstop said:
Just an FYI. If your doing a warranty exchange and they transfer to the warranty dept. They will make you download an apk for you to install. This apk let's them look at your system. It first freaked me out cause I was on a full convert GPe. But they didn't say anything about it and went ahead with the exchange. Still a little bit unnerving when they say "please download the apk with the link I'm sending. This will allow me to take a look at your system except for videos or pictures"
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Would you still have that apk? I'm curious about this I work for att and this is the first I have heard about this
From my One while peeking in your window
CheesyNutz said:
Would you still have that apk? I'm curious about this I work for att and this is the first I have heard about this
From my One while peeking in your window
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Unfortunately, I don't. A factory reset was the last thing they make you do after they look at your system. But now know it wasn't necessary, so if anyone else goes through this process please don't factory reset. I am also curious about this apk. Sorry Cheesy
Xstop said:
Unfortunately, I don't. A factory reset was the last thing they make you do after they look at your system. But now know it wasn't necessary, so if anyone else goes through this process please don't factory reset. I am also curious about this apk. Sorry Cheesy
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no worries im going to go in to the store and do some research .... snooping see what that apk really has under the hood
CheesyNutz said:
no worries im going to go in to the store and do some research .... snooping see what that apk really has under the hood
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Please keep us informed with any info
Finally was able get the Att remote apk. G/f confirmed that the rep knew she was running a custom ROM. If your still interested, I'll post the apk after I get out of this meeting.
edit: don't know what it's good for, but pm me if you would like it.
Warranty Replacement Woes
I called up the warranty department to get my phone replaced, due to the camera. They did the same ninja snoop APK file (which I still have) but I was smart and put the bootloader/firmware back to out of box state, so I wasn't worried. Weird, though. I don't know what they wanted by doing that.
Anyway, I got the replacement unit in 2 days, which was nice. The warranty department said I won't be able to tell the difference between a new phone and a "Certified reconditioned" phone. PSSH...
The screen of the replacement model wasn't as bright and had a yellowish cast to it, compared to my other phone, which I was not happy with. The top speaker also crackled when you play any sound through it. I called them back and they are now sending me yet another one. It's nice that they are trying, but I'm not going to trade one problem for another.
The one they did send out to me had a night/day difference with the camera though. I held both of them up to take a picture of my Christmas tree. Side by side, the screen of my old one was purple and the new one was nice.
I just wish I can get this whole thing sorted out
mjwitt2 said:
Anyway, I got the replacement unit in 2 days, which was nice. The warranty department said I won't be able to tell the difference between a new phone and a "Certified reconditioned" phone. PSSH...
The screen of the replacement model wasn't as bright and had a yellowish cast to it, compared to my other phone, which I was not happy with. The top speaker also crackled when you play any sound through it. I called them back and they are now sending me yet another one. It's nice that they are trying, but I'm not going to trade one problem for another.
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I had a similar experience at my local Device Support Center location. The "like-new" refurbished phone they wanted to give me had chips and dents in one corner of the bumper/aluminum bezel, over a dozen swirled scratches in the screen, and two very deep scratches in the screen that clearly made it to the digitizer. The polyurethane bumper was also really greasy and worn out. It was conveniently the only one they had in stock. Now that I think about it, I'm pretty offended that they tried to pawn it off on me.
ericiidx said:
I had a similar experience at my local Device Support Center location. The "like-new" refurbished phone they wanted to give me had chips and dents in one corner of the bumper/aluminum bezel, over a dozen swirled scratches in the screen, and two very deep scratches in the screen that clearly made it to the digitizer. The polyurethane bumper was also really greasy and worn out. It was conveniently the only one they had in stock. Now that I think about it, I'm pretty offended that they tried to pawn it off on me.
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Oh man...Yeah, nothing like that with this one. I mean, cosmetically, the replacement was better than mine!! I had a GAP-GATE phone, but just dealt with it because whatever. The screen and the audio would have bothered me more than a defective camera.
Got replacement no. 2 from FedEx...it's worse than my current model! Third time is the charm, I hope. Their standards suck! I seriously put the three phones side by side on full brightness and each display was seriously a different color. Wtf...my original has a blue cast to it, replacement 1 was yellow, and replacement 2 was purple.
Sent from my HTC One using xda premium
Sorry to hear that. There's a thread somewhere in the HTC One subforum (non-AT&T forum) that talks about the three different screens used in the phone based on its manufacture plant; it sounds like you've had a go at all three.
I too am now having a replacement One shipped to me via AT&T. I'm praying it shows up problem-free, but after the ridiculousness of the Device Support Center trying to give me a replacement that looked as if it fell off the roof of a moving car, I'm not holding my breath.
Oh! They had me run the "snoop APK" as well... except it kept crashing on my One. I'm not sure if I should suspect the fact that I was running the official GPe RUU upgraded OTA to 4.4 or not. Thankfully, the guy I was talking to was a nice guy, and after 4 or 5 attempts to run the APK without crashing, he went ahead and pushed the warranty claim anyway.
I wouldn't recommend anyone else trying to use this "excuse" though, since he could tell I was legitimately trying to launch the app each time. It would just crash during authentication, after he had made a connection to my device.
Xstop said:
Finally was able get the Att remote apk. G/f confirmed that the rep knew she was running a custom ROM. If your still interested, I'll post the apk after I get out of this meeting.
edit: don't know what it's good for, but pm me if you would like it.
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yes send me the link please i have run in to some roadblocks asking about it lol
https://www.dropbox.com/s/uof83quskbbjpvu/ATTRemoteSupportOne.apk
Here you go.
Sent from my HTC One using xda premium
---------- Post added at 11:56 PM ---------- Previous post was at 11:55 PM ----------
You mean they wouldn't just send it to you?
Sent from my HTC One using xda premium