I have a dead touchscreen strip on my phone here are the pictures.
Should i change rom ? or phone ?
Tried rebooting and it did not fixed it.
Thank you !
Current rom version
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Downloaded touch screen test from the market and it gave me this after sliding my finger on the screen a couple of times
Your digitizer is most likely culprit. Did you recently drop your phone? I had the same issue on my old OG EVO after dropping it. It is hardware related not software I'm pretty sure.
Sent from EVO LTE using the XDA app
Was hoping it wasn't hardware! I didn't dropped it.
Well I guess I will have to get a new phone. Lucky I got insurance. Or maybe it would be cheaper fix it. We will see.
Sent from my EVO using xda premium
joelcont said:
Was hoping it wasn't hardware! I didn't dropped it.
Well I guess I will have to get a new phone. Lucky I got insurance. Or maybe it would be cheaper fix it. We will see.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
Hey, man did you ever solve this problem? It seems like I have the same issue... Haven't dropped my phone either though..
This happened on my OG EVO, had to get it replaced. Fortunately, just had to pay the $37 for a replacement.
Sent from my EVO using Tapatalk 2
Same crap happened to me. Have TEP so I walked into a Sprint store/repair center and walked out an hour later with a repaired phone (replaced entire screen unit for me). :good:
Same exact zone for me too. Manufacturer defect anyway.
What are my options if I bought it second hand? Do I have a manufacturer warranty or would I have to replace the whole screen + digitizer?
Weirdest thing just happened. I'm using my phone like normal, and all of a sudden I realize that the dead strip is working again... I'd already called in for warranty repair but haven't sent it in yet,, wondering if this problem will come back
Sent from my EVO 4G LTE
I had this same problem with a referb phone that I got. Shortly after I got it it had a dead spot which looks like about the same place as yours. I took it in once and of course it started working as I was walking into the Sprint repair center. However it was back to acting up later that day so a couple days later when I was back in the area I stopped in and they said they had to order parts. So a copule days later i went in and they replaced what ever it was (assuming screen being my screen protector was missing) and it's been great ever since! I had the warranty plan so it didnt' cost me anything. Not sure what the parts would normally cost but if you don't have a plan you'll probably just have to pay for a new screen or what ever it is. Just take it in and I'm sure they'll tell you.
Talal916 said:
Weirdest thing just happened. I'm using my phone like normal, and all of a sudden I realize that the dead strip is working again... I'd already called in for warranty repair but haven't sent it in yet,, wondering if this problem will come back
Sent from my EVO 4G LTE
Click to expand...
Click to collapse
Yeah it comes back. I waited for it and brought it to Sprint store to show them. They knew exactly what to do. Apparently it is common here
Sent from my EVO using xda app-developers app
Yeah same area for me was messed up phone was always kept in otter box. Now new tep phone and updated rooted and s-offed love it
Sent from my EVO using xda app-developers app
I took my phone back to Sprint and they told me that it is a warranty issue. My phone has been rooted so I'm installing the RUU and making sure that its s-off. My other concern is to make sure that the "tamper" is taken off. Only took me a couple hours and I was able to take it back and they gave me a new phone.
Sent from my EVO using xda app-developers app
Aight thanks guys! I guess I need to go flash a ruu now
Sent from my EVO using xda app-developers app
I had it replaced by insurance. Reported '' lost''
Sent from my EVO using xda premium
Related
So check this out..
I had my phone charging in my truck. I then went into 7-11 cuz kids were bugging me for a slurpee on this hot as F day. Was in store maybe 10mins.
When I got back into my truck I went to use my phone and it had frozen up so I did a battery pull to boot it back up. After reboot my screen is cut off 1/2" on right side (shown below and taken with my wifes crappy IPhone 4). Now the weird part is..I took a screen shot to post to see if anyone had this problem and after looking at the screen shot the screen shot looks normal.. WTF!!
Anyone have this problem?
Anyways!!
I took it to the sprint store and my replacement will be in Tues.
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The screen shot looked normal because the actual homescreen on ur phone is there, however part of your LCD is burnt out.
At least you get a replacement!
Heck Yea!!
And without having to pay $100 deductable
That's actually a known issue the latest version of software was supposed to fix. I think.
Sent from my PG86100 using xda premium
Since you have half a phone, they should only charge half price to use it.
So if I update theres a chance it will fix or is it to late? I know with update I'll lose root but I am getting a replacement anyways,
OMG!
I wonder what hboot will come with the new refurb phone?
I hope its not 1.50
cracker0309 said:
So check this out..
I had my phone charging in my truck. I then went into 7-11 cuz kids were bugging me for a slurpee on this hot as F day. Was in store maybe 10mins.
When I got back into my truck I went to use my phone and it had frozen up so I did a battery pull to boot it back up. After reboot my screen is cut off 1/2" on right side (shown below and taken with my wifes crappy IPhone 4). Now the weird part is..I took a screen shot to post to see if anyone had this problem and after looking at the screen shot the screen shot looks normal.. WTF!!
Anyone have this problem?
Anyways!!
I took it to the sprint store and my replacement will be in Tues.
Click to expand...
Click to collapse
Make sure they don't update it latest hboot isn't rootable
Sent from my PC36100 using xda premium
phatmanxxl said:
Since you have half a phone, they should only charge half price to use it.
Click to expand...
Click to collapse
That would be nice
ckoadiyn said:
Make sure they don't update it latest hboot isn't rootable
Sent from my PC36100 using xda premium
Click to expand...
Click to collapse
O for sure!!
I told them not to update my OG when I had to have replaced and they were cool about it.
cracker0309 said:
O for sure!!
I told them not to update my OG when I had to have replaced and they were cool about it.
Click to expand...
Click to collapse
Good good I know some people either forget or don't pay attention to them setting it up and bamn latest update lol
Sent from my PC36100 using xda premium
ckoadiyn said:
Make sure they don't update it latest hboot isn't rootable
Sent from my PC36100 using xda premium
Click to expand...
Click to collapse
You can root just fine using HTC's unlock method. You just can't flash kernels or recoveries with modified kernels.
sort of off topic. but im here in the DFW with ya man and its terrbile.
PatrickHuey said:
sort of off topic. but im here in the DFW with ya man and its terrbile.
Click to expand...
Click to collapse
It not kiddin bro.. I have to work in this crap everyday.. So ready for winter
Sent from my PG86100 using xda premium
phatmanxxl said:
Since you have half a phone, they should only charge half price to use it.
Click to expand...
Click to collapse
Ha ha, +1
My "DU4L C0R3 SH00T3R" shot you down in 3D! -Security Off-
ya man that sux shouldn't be a big problem tho
You title sounds like your blaming Sprint when they stepped up and replaced your phone after your negligence damaged the ****!! Next time take your phone with you. It's F'ing hot out there!
I love how your calling your wifes iPhone 4 crappy when your using her working phone to take a picture of your broken phone. Ironic huh lol
mwalt2 said:
You can root just fine using HTC's unlock method. You just can't flash kernels or recoveries with modified kernels.
Click to expand...
Click to collapse
then what's the point?
Sent from my PG86100 using Tapatalk
cruise350 said:
You title sounds like your blaming Sprint when they stepped up and replaced your phone after your negligence damaged the ****!! Next time take your phone with you. It's F'ing hot out there!
Click to expand...
Click to collapse
In no way was I or am I blaming Sprint for my screen. I have been a loyal sprint customer probably longer than MOST on here.(Since 1996) I know its not their fault for the faulty screen.
Also!
Even though I didn't mention this is my post, My truck was running with a/c on and of coarse was locked and the title was just something to get peoples attention.
Sent from my PG86100 using xda premium
fmedina2 said:
I love how your calling your wifes iPhone 4 crappy when your using her working phone to take a picture of your broken phone. Ironic huh lol
Click to expand...
Click to collapse
It is crappy.
Did you see that awesome picture quality the iPhone took?
My phone is still 100% functional and still outperforms hers hands down even with 1/2" of my screen blank.
I'm just a HTC Android guy and to me Apple can EAD..
Sent from my PG86100 using xda premium
Started with a stuck pixel last night. It's gotten progressively worse over the day. Thankfully Verizon said they'd replace it.
I wonder if this is a SAmoled Screen issue or a loose wire issue...
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ive seen that on S3's before too
Hope that doesnt happen to mine. Ive never gotten a bad phone out of the 4 smartphones ive bought except the iphone. Not that it had a problem, just the fact that it was an iphone.
Sent from my rooted Galaxy S4 via tapatalk 2.
Damn that sucks glad vzw said they got u
Sent from my SCH-I545 using Tapatalk 4 Beta
Hopefully you don't get a refurb.
Sent from my SCH-I545 using XDA Premium HD app
Proweedsmoker said:
Hopefully you don't get a refurb.
Sent from my SCH-I545 using XDA Premium HD app
Click to expand...
Click to collapse
I dont think they give refurbished if its within 14 days.
whatever it is it doesn't appear to be only the screen, even the LED light at the top is purple
Ugh, that sucks! Glad to hear they are replacing it.
Gringosuave said:
whatever it is it doesn't appear to be only the screen, even the LED light at the top is purple
Click to expand...
Click to collapse
I think that is just the camera he is using picking up the gesture sensor.
This phone is to new for refurbished devices. It'll take a month or two before we start getting refurbished.
Sent from my SCH-I545 using xda app-developers app
Yeah this would be the first phone that I've ever had that happen to. It's kinda shocking. I don't think I'll get a referb with it being so new, but I'll find out tomorrow morning. I sweet talked the rep and got her to ship it overnight. Score haha.
I guess right now it doesn't bother me as much as when it was a stuck pixel. I know the lines there so it doesn't bother me as much. The pixel just annoys the crap outta you because you look for it every time you turn the phone on haha.
I know how that is. Everytime my rezounds screen dark colored I would try to count how many dead pixels I could see in the nickel sized cluster of dead pixels it had. Most i could see were 12 lol. But didnt bother me enough to get a new one.
Sent from my rooted Galaxy S4 via tapatalk 2.
It is spreading!
got the same problem
Just got the new one in today. Brand new, looks like it was ready to go to some pre order person or something. Time to take it back to root!
scatteril said:
got the same problem
Click to expand...
Click to collapse
Just call verizon, sit through their speil. Tell them you have a defective screen. They'll tell you to power cycle the phone, and do a factory restore. It will inevitably end with them sending you a new phone. Everything's gonna be fine
Evocm7 said:
Hope that doesnt happen to mine. Ive never gotten a bad phone out of the 4 smartphones ive bought except the iphone. Not that it had a problem, just the fact that it was an iphone.
Sent from my rooted Galaxy S4 via tapatalk 2.
Click to expand...
Click to collapse
This made me laugh for a good minute
Sent from my SCH-I545 using xda app-developers app
Evocm7 said:
Hope that doesnt happen to mine. Ive never gotten a bad phone out of the 4 smartphones ive bought except the iphone. Not that it had a problem, just the fact that it was an iphone.
Sent from my rooted Galaxy S4 via tapatalk 2.
Click to expand...
Click to collapse
lololololol
That happened to my Aunts S4 last week.
I'm ready for an upgrade but am not really sure if I wanna ditch my prefect s3 for the s4 yet... the screen must be perfect or I won't like it lol.
Sent from my SCH-I535 using xda premium
My phone broke the other day, so I paid Asurion the $100 deductible and they sent me a refurbished one. It sucked. Terrible build quality. I called them again and they said they are out of Rezounds and will send me some LG crap. I refused, guy talked to his supervisor and got me a Droid DNA. Comes tomorrow. Pumped.
Shahaed said:
My phone broke the other day, so I paid Asurion the $100 deductible and they sent me a refurbished one. It sucked. Terrible build quality. I called them again and they said they are out of Rezounds and will send me some LG crap. I refused, guy talked to his supervisor and got me a Droid DNA. Comes tomorrow. Pumped.
Click to expand...
Click to collapse
Very nice. Looks like I may have inadvertently helped make this possible for you. Mine had just got a cracked screen so I ordered my replacement Rezound last week from Asurion so it now looks like I got one of the last Rezounds available. At least they included a new battery, battery cover, and new 16gb sd card so I feel like I made out but a DNA would have been nicer. I missed out on this by just a week .:crying: Enjoy...
mikeyk101 said:
Very nice. Looks like I may have inadvertently helped make this possible for you. Mine had just got a cracked screen so I ordered my replacement Rezound last week from Asurion so it now looks like I got one of the last Rezounds available. At least they included a new battery, battery cover, and new 16gb sd card so I feel like I made out but a DNA would have been nicer. I missed out on this by just a week .:crying: Enjoy...
Click to expand...
Click to collapse
Well, it isn't all good. The development there isn't as advanced as it is here. Their Android 4.2's seem buggy. And the best Sense 5 rom is a port off the HTC One, not the Butterfly (same phone but japanese version) which had 4.2.2 and Sense 5 rolled out to it. I wish there was a plain old 4.3 out now.... Oh well. You know what they say. If you don't like it, change it. Time for me to start learning how to develop!
Maybe I should get my rezound replaced as I cracked my screen lol
Sent from my Nexus 7 using Tapatalk 4 Beta
Dark Jedi said:
Maybe I should get my rezound replaced as I cracked my screen lol
Sent from my Nexus 7 using Tapatalk 4 Beta
Click to expand...
Click to collapse
Do it! They probably will give you a replacement Rezound. Try the flash on the camera. All the Asurion rebuilt Rezounds has like a reddish hue. Complain and they should try again. If it's the same problem then their policy says you get a new one, not a refurbished one. Hopefully they are still out of new ones and you get merry pickings on a new phone. Try and see if they will give you an iPhone 5. Sell on Ebay for full price and get a brand new/new phone *cough* HTC One
Touch a iphone? Ewwwwwww
Sent from my Nexus 7 using Tapatalk 4 Beta
Dark Jedi said:
Touch a iphone? Ewwwwwww
Sent from my Nexus 7 using Tapatalk 4 Beta
Click to expand...
Click to collapse
Haha. Unfortunately no other phones keeps it value like an iphone... This new phone is nice though. And really light!
This is true about them
Sent from my Nexus 7 using Tapatalk 4 Beta
Does getting a replacement phone change your upgrade cycle for your phone?
No it doesn't change that
Sent from my Infected Rezound using Tapatalk 2
...Bad Luck...
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I thought this problem was supposed to be resolved with 4.3?
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Sent from my HTC One using Tapatalk
In my opinion I think it's a hardware issue since if it was software then we would all have it.
Sent from my HTC One using Tapatalk
Yeah the update didn't fix crap. In fact, it made the phone less smooth too.
I also have the same problem. My friend has a One without this problem. When comparing the two phones side by side, there's a huge difference. Mine has a significant amount of pink and purple.
I have the purple hue still and I called tmobile and getting a replacement so I hope it is better.
Sent from my HTC One using XDA Premium 4 mobile app
I have prepaid would I still be able to call in warranty thru tmobile to replace it?
Sent from my HTC One using Tapatalk
horr1blek1tten said:
I have prepaid would I still be able to call in warranty thru tmobile to replace it?
Sent from my HTC One using Tapatalk
Click to expand...
Click to collapse
I'm also prepaid. Since I bought mine on Swappa, what they're doing is putting 8 bucks of phone insurance on my account, swapping the phone, then replacing it - but the guy at the store said I might get a refurb, and other than the camera, mine was -new-. I also just spoke with HTC, and they offered to let me send it in for repair, and have just the camera sensor replaced. Can someone who's gotten an insurance replacement recently speak to me here and tell me if I'm better off going with HTC repair, or T-mobile insurance replacement to fix this? I've heard some horror stories about refurbs having yellowed screens - and the screen on mine is really nice and new.
[edited for grammar]
of course it's still there, it was ALWAYS a hardware problem. All you had to do was switch different ROMs to see that, from CM to stock, the purple HUE was always there.
HTC knows this so it put out some bull**** reason that it was software and now claim 4.3 fixes it. I bet you they won't acknowledge it anymore to be able to just avoid the issue...and to think I decided to give HTC another chance. cannot WAIT for Nexus 5.
Is it possible to have this phone replaced through HTC where they send you a replacement first and then you send in your phone later? I can't go a week without having a phone to use.
fightr said:
Is it possible to have this phone replaced through HTC where they send you a replacement first and then you send in your phone later? I can't go a week without having a phone to use.
Click to expand...
Click to collapse
HTC did not offer me that, or a replacement of any kind when I spoke to them the other day about it. All they would do was repair the device if I sent it to them. Admittedly I didn't press them very hard, but still...
I'll probably just take my replacement from T-Mobile insurance, unless someone here tells me it's a horrible idea.
Same here
Sent from my HTC One using XDA Premium 4 mobile app
ahernandez4110 said:
Same here look at my low light picture
Sent from my HTC One using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Sent from my HTC One using XDA Premium 4 mobile app
Got a replacement from T-Mobile and they sent me a brand new phone with a FA39.... Serial number! It's night and day with the photo clarity at night, the images are sharper and the blacks are black not pink or in my case with my old One, blue. So it's definitely worth spending 15 min. talking to a tmobile rep to get a replacement, they were very friendly and didn't send me on some pointless factory reset trip.
Sent from my HTC One using xda app-developers app
SuperStar1080 said:
Got a replacement from T-Mobile and they sent me a brand new phone with a FA39.... Serial number! It's night and day with the photo clarity at night, the images are sharper and the blacks are black not pink or in my case with my old One, blue. So it's definitely worth spending 15 min. talking to a tmobile rep to get a replacement, they were very friendly and didn't send me on some pointless factory reset trip.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Were you still within the return period or something? How did you get a brand new one?
ingenious247 said:
Were you still within the return period or something? How did you get a brand new one?
Click to expand...
Click to collapse
Yes I was. Everyone should be. There's a manufacturer warranty of one year. You pay T-Mobile $5 to send it back to HTC and they send you a replacement phone in the mail. Luckily for me they had a new phone in stock and sent me that instead of a return! Make the call it's worth it just tell them you've researched it online and KNOW FOR A FACT it's a hardware issue!
Sent from my HTC One using xda app-developers app
Yeah but I'm not taking my chances with a refurb. My phone is flawless, and my tint isn't as bad as some of these pics I've seen from others.
SuperStar1080 said:
Got a replacement from T-Mobile and they sent me a brand new phone with a FA39.... Serial number! It's night and day with the photo clarity at night, the images are sharper and the blacks are black not pink or in my case with my old One, blue. So it's definitely worth spending 15 min. talking to a tmobile rep to get a replacement, they were very friendly and didn't send me on some pointless factory reset trip.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Did you also get original HTC box? Can you check on box when was your phone built date. Mine said 04-23-2013
Sent from my HTC One using XDA Premium 4 mobile app
ingenious247 said:
Yeah but I'm not taking my chances with a refurb. My phone is flawless, and my tint isn't as bad as some of these pics I've seen from others.
Click to expand...
Click to collapse
No it came in a generic box that ihad to pave my defective unit in to ship back to htc but judging from the serial number it's a new phone. Unfortunately there was dusty underneath the screen and i have another one on the way! hopefully it will be new like this one!
Sent from my HTC One using xda app-developers app
See i thought it was just me.
I didnt have this problem untill i ugraded to 4.3 Now i get this purpleat the bottom of the screen in low light.
My girl is on the same update and hers is clear.
Now mines was clear before the update. Same room same ligthing, the only different is the update on my phone.
So i hope it can be fix in a new update and that its not a hardware problem, because i really dont wanna send in my phone when everything else works great and no screen gap.
SuperStar1080 said:
Yes I was. Everyone should be. There's a manufacturer warranty of one year. You pay T-Mobile $5 to send it back to HTC and they send you a replacement phone in the mail. Luckily for me they had a new phone in stock and sent me that instead of a return! Make the call it's worth it just tell them you've researched it online and KNOW FOR A FACT it's a hardware issue!
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Hey Superstar, just confused. Did you reach to T-Mobile customer service for your replacement or HTC customer service?
Thanks.
Sent from my HTC One using Tapatalk 4
I work for a sprint repair center and we noticed the other day that people coming in with issues with their phone and needed replacements that we had the option to give them an HTC one!! We thought at first it was because the evo lte was on backorder but it's not. It gives us the option of either or. So hey if any of you guys want to take advantage of this free upgrade with insurance then get your Ass to a repair center!!
Edit: btw this does not effect your upgrade or contract it acts as a simple swap
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tsdeaton said:
I work for a sprint repair center and we noticed the other day that people coming in with issues with their phone and needed replacements that we had the option to give them an HTC one!! We thought at first it was because the evo lte was on backorder but it's not. It gives us the option of either or. So hey if any of you guys want to take advantage of this free upgrade with insurance then get your Ass to a repair center!!
I'll post a picture in a bit with proof
Edit: btw this does not effect your upgrade or contract it acts as a simple swap
Sent from my HTCONE using Tapatalk
Click to expand...
Click to collapse
That's awesome. What if I'm on Ting?
andrew378 said:
That's awesome. What if I'm on Ting?
Click to expand...
Click to collapse
I'm not sure.. you can try calling their tech support and asking if that is an option.
Sent from my HTCONE using Tapatalk
lol should i regret not getting insurance...
Dang, I missed the boat on this. Sprint told me if I paid the $50 deductible, they'd give me a replacement. I did a free replacement through BB black tie instead hoping to get a voucher. Got a refurb instead.
Sent from my EVO using xda app-developers app
damnitdave said:
lol should i regret not getting insurance...
Click to expand...
Click to collapse
As long as there is no physical or water damage to your device you can get it for $50. But act quick because I believe that will be going up for all non-insurance replacements on the 8th to $75
Sent from my HTCONE using Tapatalk
What if there is physical damage? I have a hairline crack on my screen...mind you I have a Seidio Convert Rugged case (sat at an odd angle and somehow did the impossible)
Would I be able to do the same?
tsdeaton said:
I work for a sprint repair center and we noticed the other day that people coming in with issues with their phone and needed replacements that we had the option to give them an HTC one!! We thought at first it was because the evo lte was on backorder but it's not. It gives us the option of either or. So hey if any of you guys want to take advantage of this free upgrade with insurance then get your Ass to a repair center!!
I'll post a picture in a bit with proof
Edit: btw this does not effect your upgrade or contract it acts as a simple swap
Sent from my HTCONE using Tapatalk
Click to expand...
Click to collapse
Time to brick my phone.
Sent from my EVO using xda premium
MFOsaka said:
What if there is physical damage? I have a hairline crack on my screen...mind you I have a Seidio Convert Rugged case (sat at an odd angle and somehow did the impossible)
Would I be able to do the same?
Click to expand...
Click to collapse
If the crack is less than an inch then you can replace
Sent from my HTCONE using Tapatalk
Is it just through sprint? I have sprint insurance and radioshack insurance .
Sent from my EVO using xda app-developers app
Does anything actually have to be wrong with the phone or can I just take it in.. If not I can break it some how..
Is this threw asurion? If it is, isn't the deductible $150 because it's a "premium" device? Still $150 for a HTC One is pretty damn good.
Edit: 8th hour at work, reading comprehension at low levels. Lol.
Gonna go to the main store in my town since they have a repair center, after a "failed" hboot update
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hondafreak513 said:
Does anything actually have to be wrong with the phone or can I just take it in.. If not I can break it some how..
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LoL just remember the One does not have a SD slot!
Has anyone traded in their phone yet and received a One? Please share your experience!
tsdeaton said:
If the crack is less than an inch then you can replace
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I may be SOL then. The crack I have is a single line from the back button to just about an half inch above the recent apps button. Who knows though? I've always believed a sturdy case would protect me (had the same case for my OG EVO and that was flawless), but I guess not. I could call in and try tmrw morning. I have TEP insurance.
I'm waiting for a replacement right now. They said my EVO will be here Friday. No talk of the one or of being on back order.
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Natodu said:
I'm waiting for a replacement right now. They said my EVO will be here Friday. No talk of the one or of being on back order.
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So they're giving you an Evo to replace your Evo and not a One, correct?
Is this only for the EVOLTE, I still have my OG EVO, it's in perfect shape. I'll give it up, I like the LTE, has an sd slot!
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Correct. They did not mention the one. Not to bash og post but it may just be in your area. They were taking evo phones for trade left and right when the one came out. I'm sure refurbs are in supply.
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Might've been limited to certain areas. Ugh. Did you ask? I remember having to do the same with my gf's Thunderbolt. Was so butt of a phone that Verizon (or at least Asurion) eventually upgraded it to a Rezound. After I asked though.