I just got back from the service center, my S3 shut off and not turned on. They replaced the motherboard and told me that this happened a lot with other s3 too, maybe that's why they could fix it right away. I'm using stock ROM ,also.
Anyone here on XDA got their S3 to brick itself? What do you think caused this?
Yep, mine did the same a few weeks ago, quite a few others here have had that issue too. I think in all cases the motherboard was replaced.
Edit: no idea as to what caused it. I've always (well since my first mobile in 1998) left my phones to charge overnight and did the same with the S3 when i got it 4 months ago, however I no longer do that now that it's back with a shiny new motherboard *just in case* that had something to do with it committing suicide. There's no reason why that should cause it to die but...
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That's very strange, but considering the amount of S3s sold, I suppose a few will go wrong.
Would be interested to know what causes it, whether it's hardware or software related.
Sent from my GT-I9300 using Tapatalk 2
In so huge production rate, I'd be surprised if such would NOT happened.
for me, as for now, 2 of 2 works perfectly... fingers crossed, never say never.
For me, what is good from OP's story: it can happen, but samsung reacts appropriately.
i can also confirm that this has happened.
I & others (on this forum) have rooted our phones (and even people running stock OS). After a while (mine was 2weeks from getting it from the store) nothing would fix it. I couldn't even get into recovery mode.
Replaced PBX (mobo) and your good
Dont worry about it, happens to everyone.
edit: should also mention that the replacement via warranty didnt cost a thing.
it just happened to me, and i have no idea about where to take it in San antonio tx, I´m from mexico so no clue
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My touchscreen started to become unresponsive i stalled the new c0okies hometab 2.0 beta about a week ago, 3 days ago thats when my touchscreen started failing , at first i though it was something normal it freeze up for a moment, i lock the phone with the "off" button and unlock it back again it will work. But it became more and more often, until yesterday which it just did not respond i restart it like 6 7 times still not respond :S it came back when it want it, today i did a hard reset and still does the same thing i really dont know what to do anymore, has this ever happened to someone ? any advice ? i need help please !
Call HTC's and let them know what is going on with your phone. If it is still under warranty they will fix it for no cost. This happend to me last week and I called them, sent my phone and they fixed it. The only thing i had to pay for was the shipping. I never bothered to put the stock rom back on it. I just sent it in like that
EPgoat said:
Call HTC's and let them know what is going on with your phone. If it is still under warranty they will fix it for no cost. This happend to me last week and I called them, sent my phone and they fixed it. The only thing i had to pay for was the shipping. I never bothered to put the stock rom back on it. I just sent it in like that
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the problem is, that my phone doesnt have warranty anymore, they didnt specify anything whatsoever ? like what was the cause or some ?
Conpa18Dani said:
the problem is, that my phone doesnt have warranty anymore, they didnt specify anything whatsoever ? like what was the cause or some ?
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Thats Odd usually thes day all cell phones comes with 2 years warranty
mac-devil said:
Thats Odd usually thes day all cell phones comes with 2 years warranty
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well i'm screwed l0l
Dude I bought my phone from some guy from craigslist and i still sent it anyways. just tell them the touchscreen is unresponsive. Just call them and send it in. If it is out of warranty they will charge you anywhere from $50-170. Most likely its still within manufacturer warranty. It doesn't hurt to call them. I sent my phone on wednesday and i should have it back by tuesday.
Just trying to build some statistics as to how common this turning off problem is.
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PLEASE READ THIS BEFORE ANSWERING:
1) Obviously this is regarding the phone turning off on its own when its not due an empty battery.
2) Only answer with "no" if you've been using the phone for at least a week. If you've been using it for less and it hasnt turned off, answer with "No - but had it for less than a week".
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I just want to know before I send my phone to Amazon for replacement.
I've had it 8 days, so I clicked the 2nd "no". If I saw any hardware fault in a new device I'd immediately get onto the supplier for a replacement. Unless there's software at fault here (unlikely, but obviously possible) then I can't see the problem simply going away.
Hope you get it sorted mate.
Nope. Had the phone since may 6.
Sent from my GT-P1000 using XDA Premium App
Thx for the replies guys.
Keep the answers coming
No. Never unless the battrey is empty.
Sent from my GT-I9100 using XDA App
Touchwood, never and I've had the phone a few weeks now.
Had this problem last year with my new Desire, but returned it to HTC and they replaced the mobo without any problems.
Yep had it nearly 4 weeks and its went twice. Not in the last week or so though.
Sent from my GT-I9100 using XDA App
Everyone runs different apps and settings on their phones. Unless there's a specific hardware problem there's going be tons of variables to consider for those having reboot issues. I've had mine for six weeks and its never done anything wonky.
I returned my 1st one as it turned off a few times a day. Replacement has been fine.
Sent from my GT-I9100 using XDA App
Does reboot count as a yes?
I clicked yes but I am not 100% sure if this happened to me or not. Allow me to explain...
I was carrying it in my hand walking and I happened to look at the screen and it was showing the Samsung GT-i9100 splash screen seemingly for no apparent reason. When it went away it just went right back to where it was (no media card reading or anything).
It was strange to say the least but I have not seen it happen again since then and that was about a week ago and I have had the device for approx. 3 weeks now.
Does this sound like the same issue?
BarryH_GEG said:
Everyone runs different apps and settings on their phones. Unless there's a specific hardware problem there's going be tons of variables to consider for those having reboot issues. I've had mine for six weeks and its never done anything wonky.
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Lightfunkyone said:
Does reboot count as a yes?
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Oh sorry i forgot to mention this. No, reboots don't count as they're probably a software problem which can be fixed maybe with a new ROM or update or wtvr (i'm probably going to install another ROM eventually). And i'm not sure how a replacement will help with that, since I already have the KE7 firmware installed.
Just complete turn offs, cuz it might be a hardware problem, which can be solved by a replacement.
Thanks for the responses guys. Keep it up
Hmm, well i'm not really sure of anything, but that looks like a reboot to me. It might be that it turned off and you accidentally held the power button and turned it on, but since there was no card reading or anything, i think it's the "fast reboot" problem i've seen some people with on the forums. I hope it doesn't happen again
First off, I am very happy I joined this forum. The amount of knowledge and support here is incredible. From rooting to Roms to just general phone questions, you all seem to know everything. The issue I'm having is a common one from what I've read but I've hit a wall here. I got my 3D a few months ago and it was amazing. Recently, not so much. I began having screen issues where it would make random selections and become completely unresponsive and finally took it into the Sprint store to have it looked at. The tech there simply ordered me a new phone and I picked it up a few days ago. It is a reconditioned unit but from what I've read, that's standard practice. It's only been a few days but I'm having screen issues again. It only seems to act up when I have it plugged into the charger though. The line draw test just goes haywire. It's also difficult to replicate the exact issues to show the store reps. It's really hit or miss. My question is, do I ask for another unit or can I get a completely different phone. The Service reps have been very helpful and so far everything has been free, but do i continue on with this phone. How many times will they order me a new one? Thanks for any and all input!
Sent from my PG86100
Cmon....anybody?
Sent from my PG86100
If you have insurance they will replace it as many times as you have issues. From past experience if they have to replace the phone three times they will give you a new phone. Sometimes they may let you exchange it for a different phone...but it's very rare.
I've had the same problem and have had my phone replaced twice. I've been told by multiple reps that if I have the same problem again, they will let me exchange it for another phone. But keep in mind that not all phones carried by sprint will be available for this type of exchange. At the time i spoke to sprint last, about a month ago, the best phone suited for my needs was the motorola photon 4g. I was hoping to exchange for a galaxy s2 or "epic touch 4g". Hope this helps.
get it replaced. it only gets worse
ask for a new phone, I've heard some accounts that its a shortage of some sort on the phones mobo so replacing the screen+digi combo doesnt do much
Strange. I've been having issues with my screen as well. Sometimes I have all kinds of phantom touches, and the screen will be unresponsive... Seems a reboot temporarily fixes it. Frustrating thing is that, it happened all day Friday and when I took it to sprint after work, my phone behaved perfectly fine... They didn't know what to do... Now its doing it again...
Sent from my PG86100 using xda premium
Kapn Kaos said:
It only seems to act up when I have it plugged into the charger though.
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This is a common problem with htc phones I have had in the past. Has something to do with the grounding of the phone when it is plugged in. I am pretty sure if you search touch screen issues while plugged in, you will find other users with the same issue.
Sent from my PG86100 using xda premium
tgruendler said:
This is a common problem with htc phones I have had in the past. Has something to do with the grounding of the phone when it is plugged in. I am pretty sure if you search touch screen issues while plugged in, you will find other users with the same issue.
Sent from my PG86100 using xda premium
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Will do! Thanks!
Sent from my PG86100
Hey guys,
I've tried searching everything I can think of, but have had no results and I'm hoping someone can help me out.
I recently broke the digitizer in my S4, and got it exchanged at Geek Squad since I have insurance through them. (Which is a joke by the way)
Now, since I've got the new S4, I've been having problems out of it. It's really just down to two major issues.
1. When I lock the screen and unlock it again, 80% of the time it freezes up and I can't unlock it or anything. The touchscreen becomes completely unresponsive.
2. My Wifi keeps kicking itself off, regardless of what network I'm on. I also have gone into the settings and have made it always on, so it shouldn't be doing that at all.
I thought that it might just be a bad OS or something, so I re flashed the stock ROM for it, and had the same problem. So then, I rooted and flashed it using a custom ROM, and STILL have the same problems.
Could it just be in the hardware? Apparently this isn't as common of an issue as I was hoping.
CooCooCthulhu said:
Hey guys,
I've tried searching everything I can think of, but have had no results and I'm hoping someone can help me out.
I recently broke the digitizer in my S4, and got it exchanged at Geek Squad since I have insurance through them. (Which is a joke by the way)
Now, since I've got the new S4, I've been having problems out of it. It's really just down to two major issues.
1. When I lock the screen and unlock it again, 80% of the time it freezes up and I can't unlock it or anything. The touchscreen becomes completely unresponsive.
2. My Wifi keeps kicking itself off, regardless of what network I'm on. I also have gone into the settings and have made it always on, so it shouldn't be doing that at all.
I thought that it might just be a bad OS or something, so I re flashed the stock ROM for it, and had the same problem. So then, I rooted and flashed it using a custom ROM, and STILL have the same problems.
Could it just be in the hardware? Apparently this isn't as common of an issue as I was hoping.
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Click to collapse
Hi, I've never heard of those problems before, but if the 100% stock wipe factory image isn't working out for you I am pretty sure it is a hardware issue. If this is a software issue, your phone would have been totally fine with a odin restore. (but then again..im a newbie soo yeah )
Raymondlikesroot said:
Hi, I've never heard of those problems before, but if the 100% stock wipe factory image isn't working out for you I am pretty sure it is a hardware issue. If this is a software issue, your phone would have been totally fine with a odin restore. (but then again..im a newbie soo yeah )
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+1 on the hardware issue. Was your replacement phone from Geek Squad actually a new phone or was it reconditioned? Either way I would reflash the Stock OS, return it to Best Buy and try another replacement. It should not be locking up at the get-go upon receiving a replacement.
Edit: I went thru 6 replacement S4's with VZW before I got a genuine working phone. If you paid for the replacement insurance you are entitled to get a phone that "works" to your satisfaction.
Yeah, I figured that was most likely my only option. I was just hoping I didn't have to deal with Geek Squad anymore haha.
Thanks guys. I appreciate it.
Sent from my SCH-I545 using xda app-developers app
CooCooCthulhu said:
Yeah, I figured that was most likely my only option. I was just hoping I didn't have to deal with Geek Squad anymore haha.
Thanks guys. I appreciate it.
Sent from my SCH-I545 using xda app-developers app
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NP, good luck :good:
They're called Geeks for a reason.........
Edit: I would hold off rooting or flashing any custom Rom's until you get a stable replacement running on Stock. Takes less time to switch out another replacement.
Does your screen become unresponsive only when your WiFi is on?
Sent from my SCH-I545 using Tapatalk
My V10 went into a bootloop back in November and I was fortunate enough to get it replaced days before the 1 warranty expired. Yesterday, my wife's V10 also suffered the same failure. Unfortunately, no insurance and Verizon still insists that they don't know anything about the hardware fault that's causing these phones to bootloop. I can cough up my failure to just bad luck, but both phones failing for the same thing has nothing to do with luck.
If anyone knows of a class action suit being filed against LG, I would be interested in signing up.
Last LG product I'll ever purchase.
lawsuit
I'd be surprised if there wasn't one. The same thing happened to my G4.
I'm pretty sure there is one...Google it
I've seen the articles of an active lawsuit against them, but there's no information on how to join. Usually, the attorneys will get companies to release the information of customers who may have been affected so that they can be contacted to join or opt out. Either way, I will send them an email and see if I get a response..
My phone just got the bootloop yesterday and I was able to get Verizon to agree to send a replacement for me even though I am well out of warranty. The person I spoke with on chat said she researched it and said it was a known issue so they could cover it. So my replacement phone comes tomorrow. Now I am just trying to get it to boot long enough for me to back up whatever I can.
xceebeex said:
My phone just got the bootloop yesterday and I was able to get Verizon to agree to send a replacement for me even though I am well out of warranty. The person I spoke with on chat said she researched it and said it was a known issue so they could cover it. So my replacement phone comes tomorrow. Now I am just trying to get it to boot long enough for me to back up whatever I can.
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You faired far better than me. They told me they didn't know anything about the issue (however they knew about it back in November when my phone died a few days before it's one year anniversary) when I called about my wife's phone suffering the same fate.
I did call LG and they are definitely aware of the issue as they extended the warranty of the phone by an additional 6 months.
Verizon should still address this issue with its customers rather than brush it off as just another defective device out if warranty.
I think there is one right now.. Not sure how to find it.. I notice most of the people experiencing bootloop ignored fixing the overheating, which almost all of them do out the box.. Mine did and I stopped the overheating right away simply by enabling developer option and turning off all window animations.. Don't know what that is but since them my v10 stays cold to the touch for basic daily use.. Even when watching videos.. I haven't tried gaming but I plan to.. You might want to do it to the one you just fixed.. By default it's on " x1."
lowkeyst4tus said:
I think there is one right now.. Not sure how to find it.. I notice most of the people experiencing bootloop ignored fixing the overheating, which almost all of them do out the box.. Mine did and I stopped the overheating right away simply by enabling developer option and turning off all window animations.. Don't know what that is but since them my v10 stays cold to the touch for basic daily use.. Even when watching videos.. I haven't tried gaming but I plan to.. You might want to do it to the one you just fixed.. By default it's on " x1."
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Thanks, I'll give that a shot. My wife isn't a very heavy user, so don't know how the phone overheated that much to cause the hardware issue.
Received notification that LG repaired the phone by replacing the main board. They determined the fault to be "phone not charging". What a crock of ****. That was not even a problem.
Meanwhile, I'm 2 days in still waiting for a response to my email from the firm that is already suing them.
Hypnosis4U2NV said:
Received notification that LG repaired the phone by replacing the main board. They determined the fault to be "phone not charging". What a crock of ****. That was not even a problem.
Meanwhile, I'm 2 days in still waiting for a response to my email from the firm that is already suing them.
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I bought my V10 day 1 (10/30/'15) and it bootlooped like a week ago. Sent it in and just got the email saying it wasn't charging through the port. Right... 20 months in and they're still replacing boards "under warranty" though so I'm not mad lol
AirForceOnes0010 said:
I bought my V10 day 1 (10/30/'15) and it bootlooped like a week ago. Sent it in and just got the email saying it wasn't charging through the port. Right... 20 months in and they're still replacing boards "under warranty" though so I'm not mad lol
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Nice to know it wasn't just me they used that excuse with, guess they don't want the real reason of shoddy hardware being a liability in court.
My V10 replacement from Nov 2016 now exhibits WiFi disconnection issues. Wife's V10 has no such problems. Hopefully I can get to November before the phone totally faults out again.
I was looking forward to the Pixel 2 but I heard it's going to be a LG manufactured phone. Ugh, that's sad news as I won't even consider it.
Agreed, I definitely won't be one of the early buyers for a pixel 2. Bought a Note 4 off ebay, gonna roll with that and my newly repaired V10 as a backup until one of these manufacturers makes a modern phone with all the features I want. V20 would've been it but I'm not about to have one of those bootloop on me as well.. See what the V30 brings I guess
Just a little update from getting my main board replaced. Got it back yesterday after missing FedEx the day before and the sim no longer worked, but they left my glass screen protector on which I wasn't expecting. It had been updated from 25A (I was holding out for mm root..) to 28A. Everything seems to work but it is no longer going to be my dd. If something happens to my note I'll activate it but it's on zerolemon-mp3 player duty for now. Still love the idea of the V10...
Thanks for the update. They had removed the screen protector on my phone when I got it back. But so far phone is running ok. It did shut down on its own from getting too hot a couple of days ago. I was taking pictures and leaving the photo camera on when it did it.