I finally got around to buying a dock/keyboard and got mine today but I'm seeing some really strange things when using it.
I'm wondering if anybody has a clue what is happening to me.
Sometimes I connect the dock and they keyboard/mouse works perfectly. Other times, only the keyboard works. Sometimes, the mouse begins working after some time (like 30s); sometimes it doesn't work at all. Sometimes I connect the dock and neither the keyboard nor the mouse works.
I thought it may be a short in the connector, but I've seen things that suggest this is not the case. For example, I can press the lock key on the keyboard to lock the tablet, and then when I unlock the keyboard no longer works and its battery shows as empty. Other times, I can lock/unlock it with no problem at all.
I've tried wiggling the dock and stressing it in all directions to see if I can cause it to malfunction but once it works, it works forever until I either remove the dock or lock the tablet.
I normally use SwiftKey Tablet but switched to the asus keyboard hoping it would help, of course it didn't.
So are there any thoughts? wtf is going on with my brand new keyboard?
Also, fwiw, I know there is a mouse on/off key. That is not my problem.
Update: I cleared data on ASUS keyboard and it seems to have solved the problem. Not 100% sure yet but I haven't had any issues since.
I have the same issues. A reboot solves the problem. Factory reset solves the problem. Connecting the dock like 10 times solves the problem.
BUT.....
after a night of standby, the problems re-appear.
I've sent in my prime for RMA for this issues 2 times. 1st time they didn't do anything. Only re-connect some cable that apparently come loose on its own (****ty build quality)
I hope they fix is this time...
Unfortunately, clearing data on asus keyboard was an illusory solution. The problem came back.
I also noticed another issue. Sometimes when the keyboard seems to be functioning properly, it isn't actually charging the tablet. Talk about a weird issue. I noticed that when I'm having issues though, I can force kill the asus keyboard and redock and it works again until the tablet sleeps.
I did a factory reset on the thing, hoping it would help. Of course it didn't. To throw salt in the wounds, I didn't realize my app backup transfer failed so I lost everything. fml.
So anyway, the damn thing works probably 1/15 tries. It's so bad I packed the thing back up in the box and am considering returning it. The keyboards are so hard to find though I am not sure if I can get another.
Please let me know when you get it back from RMA. If they fix it for you I will send mine in.
xxbeanxx said:
Unfortunately, clearing data on asus keyboard was an illusory solution. The problem came back.
I also noticed another issue. Sometimes when the keyboard seems to be functioning properly, it isn't actually charging the tablet. Talk about a weird issue. I noticed that when I'm having issues though, I can force kill the asus keyboard and redock and it works again until the tablet sleeps.
I did a factory reset on the thing, hoping it would help. Of course it didn't. To throw salt in the wounds, I didn't realize my app backup transfer failed so I lost everything. fml.
So anyway, the damn thing works probably 1/15 tries. It's so bad I packed the thing back up in the box and am considering returning it. The keyboards are so hard to find though I am not sure if I can get another.
Please let me know when you get it back from RMA. If they fix it for you I will send mine in.
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Click to collapse
Got it back today. They replaced the mainboard. Going to setup the device tonight and see if the problem is resolved. Second time my mainboard has been replaced...
FFS!!!! Now I have wifi dropping issues!!! I hate Asus!!!!
funfair said:
FFS!!!! Now I have wifi dropping issues!!! I hate Asus!!!!
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umm...but the keyboard?
Also, my son dropped my prime and cracked the screen so I have to send it in for repair. I'm wondering if I should tell them about the keyboard issue while I'm at it.
You had the mobo on the tab replaced, right? Not the PCB in the keyboard?
xxbeanxx said:
umm...but the keyboard?
Also, my son dropped my prime and cracked the screen so I have to send it in for repair. I'm wondering if I should tell them about the keyboard issue while I'm at it.
You had the mobo on the tab replaced, right? Not the PCB in the keyboard?
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Keyboard is working fine now.
The RMA only sais that they replaced the motherboard, not the keyboard pcb.
Wifi is working again, had to reset the router (even though all other devices were working fine).
Noticed a new LCD mura though.. so I'm sending it back again and claim my money back.
Related
I have the Sprint Touch Pro and have had it since it first came out. Recently I have had 2 issues pop up.
1) After a while TF3D won't open up emails or allow me to type new emails/texts. The solution is a soft reset. I find my self doing that 5-8 times a day.
2) The physical keyboard sometimes stops working. Occasionally a soft reset fixes it. Sometimes I have to reset a few times for that to start working.
My guess is that there is a Hard Reset in my near future (damn). Anyone else experiencing these issues?
I had the second issue happen to me as well as the mic not picking up sound. I took it in and apparently one of the ribbons was messed up. They replaced it free of charge for me. So I'd go into a store and tell them what's up.
what is weird is that the screen will still rotate when the keyboard slides out. Must be a different connector for that.
If they don't replace it I might hold out for the Palm Pre.
Yeah. sounds just like the problem I was having. It would come and go. What really sucked about it was that it would be working just fine and in the middle of an email stop working and I'd have to finish the email with the touch screen. that was the hardest part.
Thanks for the suggestion Notasevil, Sprint is replacing the unit. Hope I get a new one and not a refurb, but beggars can't be choosers. It'll be nice to have a clean install. Perhaps my redfly will start working with it again.
Hope everything works out for you.
*Edit
And I've noticed a few other post on other forums and heard from other people that they are having this same issue so it might be a manufacturer defect.
I have the same problem but it seems to be an issue with arcsoft. The program freezes the whole phone for about 2 mins. Then the keyboard comes back once the messages sync up properly. Its really starting to piss me off because its to the point its just faster to soft reset and I'm doing it 3-5 times a day now.
ive had problems with the email too...i got my touch pro in december..so it doesnt affect just the older ones..
I got the lapdock over the weekend (price-matched) and love it .... when it works. After experimenting with it for a day, it seems like the dock is defective. I was hoping it was just a software issue (clearing the cache seemed to solve it for a little while, but now I think that was just a coincidence), but that's not seeming likely :-(
Anywhere from a few seconds to an hour after entering webtop mode, the keyboard and trackpad suddenly stop working. Closing/re-opening the webdock will sometimes restore it. In all cases, I've confirmed that the webtop/phone itself is still fully functional using a USB keyboard plugged into the Webtop.
Has anyone else seen similar issues? I'll have to call a few stores in the morning t see if any still have the docks in stock to exchange it. If not, does anybody have any experiences with warranty claims on the dock from ATT or even Motorola directly (I assume there's at least a 30-day warranty...)?
what rom are u running on? could be a software issue
There is a 30 day warranty on the device. I just got mine and it's pretty awesome, had no issues, using it as a standard dock right now with the lid closed.
I'm running stock (but rooted) OTA ATT 2.2.2.
I started looking into updating to 2.3.x the other day to see if that would help, but I'm still trying to sort out the proper upgrade process.
The part that makes me think its h/w and not s/w is that the USB keyboard plugged into the dock keeps working, so it. The fact that it works for variable amounts of time, and that resetting restores it for a few seconds to a number of minutes when fully power cycled makes me wonder though.
At first, it seemed like "Delayed Lock" might have been causing issues, but stopping that app didn't have any affect, besides which altering the settings to not lock while connected to wifi or power also stopped any potential problems with that.
The store I purchased it from has one more left in stock. It'll be wasting ~45min. round trip to get there, but I'll head over there tonight and to exchange it and hope for the best...
I was able to exchange the dock without difficulty (for the last one they had in stock).
After experimenting with it for a few days, I can confirm that the first dock was indeed defective. The replacement is working without issue ... though the right-arrow key does sometimes think it's a touch-sensitive pad instead of a key, but I'm not complaining. Now on the other hand if I had actually paid MSRP for the dock, I would have been a bit miffed at the quality of the keyboard...
They come with a 1 year warranty from what I was told when I bought mine yesterday. I assume only a 30-day instore exchange.
I have this issue where when you pop the tablet into the dock either:
a) It will not recognise that it is plugged into the dock; OR
b) It will recognise the dock but the keyboard and/or trackpad will not work
It takes several tries of ejecting the tablet and re-inserting it before both work.
Anyone else have this problem?
Have you checked that the contacts on either the dock or the tablet aren't dirty.
I only just got my dock less than an hour ago, so I haven't really tested it extensively. So far, it's been pretty good. The only problem I have is with locking and unlocking capabilities.
The dock has a lock button on the top right, and it works perfectly. However, it won't unlock the tablet.
The workaround to this is to go to settings and uncheck MobileDock Battery Savings Mode under ASUS Customized Settings. This allows the dock to wake up the tablet by pressing any key, which I guess might come at the cost of battery life.
So I suppose I'm looking for a way to lock and unlock the tablet with just that lock key on the tablet, while keeping the Battery Savings mode on. Why put it there if we can't even unlock the tablet without costing battery life?
I'm having the same problem as well. My keyboard doesn't register has connected sometimes and sometimes the battery says zero. all the keys don't work except the top row. the mouse doesn't work. everything is crap so far. they better fix this...
I had the same problem with mine at first. I tried it out with three keyboard docks, all the software updated, tried rooting it/unrooting, factory wiped it, the whole nine yards.
Then I bought another Prime because I finally found a Champagne Gold one and was ready to sell my Grey tablet, and the new one worked perfectly fine with all of the docks.
It's an issue with the tablet. My guess is some flaw with the connectivity of it. Your best bet is to send your tablet it in for repairs from Asus, I'm sending mine out Monday and once it's fixed I'll be posting it on EBay.
MinusTheOh said:
I had the same problem with mine at first. I tried it out with three keyboard docks, all the software updated, tried rooting it/unrooting, factory wiped it, the whole nine yards.
Then I bought another Prime because I finally found a Champagne Gold one and was ready to sell my Grey tablet, and the new one worked perfectly fine with all of the docks.
It's an issue with the tablet. My guess is some flaw with the connectivity of it. Your best bet is to send your tablet it in for repairs from Asus, I'm sending mine out Monday and once it's fixed I'll be posting it on EBay.
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I am having the same problem with the dock. Like you, i had tried wipe data, manual update through sdcard,factory reset and nothing works.
I was hoping the .13 firmware will solve this problem but i am still waiting for the WW release. Anyone whom updated to the .13 US release can confirm if the dock issue still exists?
I believe that its a firmware issue because "sometimes" by checking and unchecking the Mobiledock battery saving mode, i am able to "wake up" the keyboard. But it will stop working a few minutes later.
As mentioned above, I have found out today that it is the tablet's problem. I've gone in to memoryexpress by where I live and those guys know their stuff. They've seen it before and they said it's something that can't be repaired. So everything with the keyboard problem needs to send it in for repair (receive a new one), or refund/exchange.
I tried my tablet with 3 brand new docks, all with the same problem. I'm glad I had the ipr on my tablet and it covers broken tablets.
I wonder how many people tried connecting their docks without removing the little plastic guards on the bottom of the tablet?
ohwell said:
I wonder how many people tried connecting their docks without removing the little plastic guards on the bottom of the tablet?
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I don't think people are THAT stupid. The dock doesn't go in without taking it off. But I don't doubt your point there... we do have idiots amongst us
It OFF? there are 3 one on the connector itself and 2 more for the tabs on the end that line it up
ohwell said:
It OFF? there are 3 one on the connector itself and 2 more for the tabs on the end that line it up
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Click to collapse
I don't understand what you mean by 3 on on the connecter :S All I know is that there's covers for all of them and I took them out.
My dock only connects sometimes, usually after it's been disconnected for a while and i unlock it.
But at times i try to unlock it and it simply won't work at all.
The prime itself has no problem with connectivity it seems, it connects to chargers and to USB for file transfers no problem, it's just the dock it has a problem with.
Also sometimes it'll say it's connected but only the keys will work, not the trackpad or buttons on it.
I have tried 3 docks, one for the tf201 and two for the tf300, all have the same symptom and none offer anything more than a sporadic connection.
Having it charged makes no difference at all.
My prime has been sent back to asus twice now already.
Has anyone had a similar issue?
Running Androwook v2.0, Android 4.2.
I've already asked in the thread and no one has said that they're having anything similar, this problem also was persistent on other versions of android and even on the stock rom.
Any help is appreciated.
I'm having a similar problem. The keyboard randomly stops typing. All I have to do is detach the tablet, and put it back to fix it, but that's very annoying. It happens a lot.
I'm completely stock, and have done a factory reset, but it didn't help.
warlock257 said:
I'm having a similar problem. The keyboard randomly stops typing. All I have to do is detach the tablet, and put it back to fix it, but that's very annoying. It happens a lot.
I'm completely stock, and have done a factory reset, but it didn't help.
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Yea i'm having the same issue kind of, for me if it's on and i disconnect it and reconnect it it will continue to work, if i leave it off for a bit then it might decide not to work, I've already RMA'd mine twice and i simply can't be bothered doing it again.
My mate has asked me to swap it for his Sony tab, not the xperia Z one the one before it, i might actually do it cos this is just getting to be a joke.
EDIT: Just had a look at the Sony tablet S section and it's like a ghost town, i think i'll be keeping my Prime until i can at least afford to buy another one, i'm getting the HTC One next over the s4, Sammy has burnt it's own bridges by not letting the UK have the octa core version.
As far as the prime is concerned, if i send it off again, I have no idea what condition it'll come back in, plus i'm doubting that it will have ICS on it like it did when i got it back this time.
Hi all,
I'm currently on holiday and my phone as many of us is my carry camera, sat nav and all around organizing tool!
Used it yesterday all day with no issues , got to the car and the camera was running. No big deal except the screen had become unresponsive, nothing would work so I did a volume down/power button to force restart.
That didn't help and i'm now where I was 15 hrs ago at the pin enter screen, I cannot factory restart as it wants you to type in Yes (omg) :laugh:
I cannot back up and data (all photos on a memory card though :good: )
Tried multiple restarts, shutdowns, run it flat, charged it up, done the restarts connected to a computer, not connected.
Could I factory reset via ADB?
Use a mouse to unlock?
Different combination of button presses?
Promise to be a better man..anything!:
Any idea very welcome!!
Thank you
Rory
Anyone? , using my spare old m8 and it is hard work compared to the Mate!
Send it to service centre..
pogi.paul0119 said:
Send it to service centre..
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What he said )
Any other suggestions apart from returning it?
Someone must have had a similar issue (well I know they have via searching but there hasn't been any advice on the next step.
It seems more like a software fault rather than hardware (or maybe that is wishful thinking) plus sending to Huawei doesn't really help while on holiday. ?
The phone has never been dropped, always in a case, etc..
Has or is it possible to factory reset it via adb only? I guess the other way is to update it via adb?
Calling all xda gurus, I know you are out there! any ideas welcome, apart from returning it at this stage. ?
As you said you can try using and external mouse!
Quick update.
Got it working.
USB wired mouse worked perfectly, this way you can back up all data, photos/android folder etc even if the phone does not come back to life. Kind of crucial as even if you have a memory card a NM reader is not easy to pick up (quickly)
Luckily with the bunch of cables i carry with my frequent travelling I was able to go wired usb A mouse to OTG to micro usb mini to mini to C adaptor. (obviously a micro usb C mouse is not as easy to get hold of)
Now the screen coming back to life process was not so clear, it took a few factory resets and a night plugged into a laptop in the bootloader menu to respond?
All was well for the last week of the holiday (however i fear a hardware problem may be hiding or I was unlucky with a software issue), either way all was good when it was needed and I will see what progresses.
Have the same issue, did the wired mouse let you use it for “regular” things like messaging
luisitomx said:
Have the same issue, did the wired mouse let you use it for “regular” things like messaging
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With the mouse I could do everything, thankfully the screen came back to life!
got the same problem. already got in with a mouse but still cant get the touchscreen to work /: could you detail me what you did exactly?
mahaleth said:
got the same problem. already got in with a mouse but still cant get the touchscreen to work /: could you detail me what you did exactly?
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Sorry I cannot be more helpful as I never really did figure out why.
To repeat the post from last year:
Got it working.
USB wired mouse worked perfectly, this way you can back up all data, photos/android folder.
Now the screen coming back to life process was not so clear, it took a few factory resets and a night plugged into a laptop in the bootloader menu to respond
Have you got a mouse plugged into usb C to back up and perform a factory reset??