Is anyone else noticing or getting dust-spots in the front-facing camera? seems it's not quite closed up entirely and some is getting in ...
All Lumia 920 are having this issue.
Test units at AT&T, mine and my friends.
emckai said:
All Lumia 920 are having this issue.
Test units at AT&T, mine and my friends.
Click to expand...
Click to collapse
You can't rightly say that all 920's have it. I have 2 and have 0 issues with either aside from missing xbl games. On a side note though, I have seen it occur on two of the glossy ones. (I have a cyan and a black) I don't think glossy is quite as well put together. I squeezed the screen on a yellow and it distinctly popped into place.
Poecifer said:
You can't rightly say that all 920's have it. I have 2 and have 0 issues with either aside from missing xbl games. On a side note though, I have seen it occur on two of the glossy ones. (I have a cyan and a black) I don't think glossy is quite as well put together. I squeezed the screen on a yellow and it distinctly popped into place.
Click to expand...
Click to collapse
Well, you can, because this issue is caused by a design fault. It's just a matter of time, until this will reach you too.
All devices I know have this issue und I already wrote a mail to the nokia technical service.
Cheers, Titus
emckai said:
All Lumia 920 are having this issue.
Test units at AT&T, mine and my friends.
Click to expand...
Click to collapse
I've had mine for two weeks now and it got dust inside yesterday.
Sent from my Nexus 7 using Tapatalk 2
Mine too. Annoyed.
My first one had a lot of dust in front of the sensor in about a weeks time, started noticing it the third day. Had to return it for an earpiece issue, had the second one for a little over a week now and not a speck under there. Perhaps someday but not near as quick as the first.
ryan09266 said:
My first one had a lot of dust in front of the sensor in about a weeks time, started noticing it the third day. Had to return it for an earpiece issue, had the second one for a little over a week now and not a speck under there. Perhaps someday but not near as quick as the first.
Click to expand...
Click to collapse
Me too. My issue wasn't ear piece though.
Sent from my LT29i using xda premium
Anybody knows how to remove this dust?
It's getting annoying mostly because the proximity sensor is getting affected too.. and at night it just stop working correctly...
idloco said:
Anybody knows how to remove this dust?
It's getting annoying mostly because the proximity sensor is getting affected too.. and at night it just stop working correctly...
Click to expand...
Click to collapse
Nokia care is your best bet mate..
my solution of the dust-gate
So if we are able to identify the reason of the problem then we can do find the solution.
We know that the dust comes from 3.5 jack socket. Then just put the 3.5 jack stopper into the jack socket and that's it. No any dust in you phone! :laugh:
You can find it on ebay.
pencilcase said:
Is anyone else noticing or getting dust-spots in the front-facing camera? seems it's not quite closed up entirely and some is getting in ...
Click to expand...
Click to collapse
Have 4 units and none have this issue.
Anti-dust fix
YES! IT WORKS! Today I tested the rubber stopper on my Lumia 920. Rubber stopper works fine and it doesn't silence the earpiece, BUT first of all, you should cut off two-thirds of the stopper (be careful not to loose the piece when you cut it off because it is so small) and plug-in only the hat + about 5mm of the base with the ring on it. If you cut off the ring the stopper wont be properly hold in the socket. Hope you can see it on the image. Hat+base+ring
This happened to my red glossy Lumia 920 on ATT, but ATT replaced it under warranty. I got a black matte one, so we'll see if it has the same problem. But you guys should all get it replaced under warranty. At least that will help Nokia realize this is a widespread issue
I have a Black ATT Lumia 920 and I had to send mine into Nokia Care US to get it fixed under warranty. My wife also has a glossy white one and I got a dust stopper in hers (had to cut it short because it would trip the headphone sensor otherwise) and hers is still great.
so where is the dust getting in from? The headphone jack or the earpiece?
mmian said:
so where is the dust getting in from? The headphone jack or the earpiece?
Click to expand...
Click to collapse
There is a very little gap between the screen and the frame above the Nokia logo.
Blowing air inside the device will only make things worse.
Dear fellows,
I've got dust twice. I bought my phone in 11-2012 and sent it in in 03-2013. I got a brand new one four days later and have now dust again within two weeks of use.
Nokia seems to be still struggling with this issue.
See an artikle in german language: http://www.windows-smartphones.de/22909/staub-bei-der-frontkamera-eures-lumia-920-annaherungssensor-defekt-hier-ist-der-grund/
Ottorbox Defender and all your dust worries are over.
idloco said:
Anybody knows how to remove this dust?
It's getting annoying mostly because the proximity sensor is getting affected too.. and at night it just stop working correctly...
Click to expand...
Click to collapse
The prox sensor is sealed seperatly from the FFC which is in a U shaped cut-out, with the opening at the top which lets the dust in. The 1308 firmware update fixed similar issues for me.
I specifically had issues with the prox sensor re-activating the screen. It would always work to turn the screen off during a call, but hardly work when trying to switch to speaker phone, etc during a call. I could never hang up on anyone I had to wait for them to end the call. Sometimes hitting the power button a few times would bring the screen on. After the latest update it seems to be working much better for me, and I have seen a few others say the same thing.
If you have not already you can use navifirm to update (but it will wipe your phone) if your FW is available, or wait for an OTA update which will not wipe your phone. If you are not on ATT in the US it might take a little before you get the update OTA.
Related
Hey all,
I just noticed something...on top of the phone, close to the headphone jacks, on top of the earpiece, try pushing the frame of the frame down towards to screen...It actually clicks and seems as it is not snug tight. Is this only with my phone? I freaked out when I witnessed this happening.
Is there any type of gap between the screen and the actual frame? If not you're fine.
I've noticed the top and bottom of the frame will bend and you can even stick your finger nail inside and slightly bend it. Perfectly normal. Tested it with all the test units at AT&T
Also with the charger that came with the Lumia, if you plug it in and pull it out, the frame will slightly bend outwards. Perfectly normal.
Look up "lumia 920 drop test" by PhoneBuff and you'll see the 'plastic' is not poor quality.
hkalltheway said:
Hey all,
I just noticed something...on top of the phone, close to the headphone jacks, on top of the earpiece, try pushing the frame of the frame down towards to screen...It actually clicks and seems as it is not snug tight. Is this only with my phone? I freaked out when I witnessed this happening.
Click to expand...
Click to collapse
Hey, I have noticed the same thing. it doesn't bother me that much though. I bought it yesterday from a Rogers Store to use it on Wind. The first one I picked up had some issues too, this one is good.
FanGLeWoW said:
Hey, I have noticed the same thing. it doesn't bother me that much though. I bought it yesterday from a Rogers Store to use it on Wind. The first one I picked up had some issues too, this one is good.
Click to expand...
Click to collapse
Yes I have the same on a UK model.
Screen can click under the top edge when pushed. Also the phone creaks and clicks at the bottom left of mine too when squeezed.
I'm a little OCD about things so its annoying me. Want to swap but shop has no stock at the moment.
TheMathMan said:
Yes I have the same on a UK model.
Screen can click under the top edge when pushed. Also the phone creaks and clicks at the bottom left of mine too when squeezed.
I'm a little OCD about things so its annoying me. Want to swap but shop has no stock at the moment.
Click to expand...
Click to collapse
I can assure you that all of them are the same.
I just swapped out my black lumia 920 for another one because of the battery isn't great, but it still clicks and bends.
IT'S COMPLETELY NORMAL
Hi everyone i have a Lumia from rogers Canada i noticed that the body of the phone has movement
when you press down by the ear piece just wondering if this is normal
any help would be greatly appreciated
dutchI3 said:
Hi everyone i have a Lumia from rogers Canada i noticed that the body of the phone has movement
when you press down by the ear piece just wondering if this is normal
any help would be greatly appreciated
Click to expand...
Click to collapse
mine does not it is solid as a rock.
spiderjerusalem said:
mine does not it is solid as a rock.
Click to expand...
Click to collapse
+1. Defect maybe?
Same here
I have the same issue, I hear its more prominent on blacks. Not a defect, just a design oversight i think.
jms.flynn said:
I have the same issue, I hear its more prominent on blacks. Not a defect, just a design oversight i think.
Click to expand...
Click to collapse
Have a black and noticed it too. There is a bit of movement up top above the gorilla glass. I'm still in my 14 day window. Should I exchange it for another? The phone has locked up on me a couple of times too and the speakers make a loud twitch noise every so often when i'm dialing.
jms.flynn said:
I have the same issue, I hear its more prominent on blacks. Not a defect, just a design oversight i think.
Click to expand...
Click to collapse
That sounds racist. LOL. Anyways, I didn't notice it at first but I figured out what OP was talking about. There's just a little give to it. Not sure if it's worth trying to open it up and figure out what's going on though
Sent from my Nokia Lumia 920 using Board Express
I looked at the Microsoft Store. It seems like the plastic isn't perfectly tight around the screen edges. And because that part of the plastic is so thin to begin with (it's got only 3 mm from the screen to the edge, and then 2 mm from the edge to the sim card cutout), it'll have a bit of flex. It's amazing how noticeable a quarter of a millimetre of yield can make...
Hopefully this gets sorted out. I don't know if Nokia would consider this a defect, but they should fix it.
I exchanged mine. Second one has no defect.
Sent from my Nexus 7 using xda premium
I've been suffering the dust issue on 2 lumias now, and have noticed something. If you go to a darkish room/area and tilt the phone, you can see the light from the backlight coming through on the sides of the screen and also at the top and bottom by the capacitive buttons.
e.g. http://discussions.nokia.com/discus...ith_Windows_Phone/30650/1/2012-12-15-1679.jpg
I'm just wondering if there's anyone here who can go to a dark area, and see whether they all have this or not? Kinda worried me because made me think there's a manufacturing defect here and the screen isn't secured properly on the handset - which could maybe account for dust getting in? It might also explain the 'rattle' on vibrate that some are getting.
The three lumias I've seen all seem to have this to a certain extent (the light on the sides is usually much thinner and normally on either the right or the left - not both).
ANyone?
I have two Lumia 920 and I got it there too
uiqjirka said:
I have two Lumia 920 and I got it there too
Click to expand...
Click to collapse
Funny enough, I had mine sent in for repairs due to scratches on the screen. After having the screen replaced I have NO light Issues and no more dust issues.
Seems during the initial build the screen is not fitted in or glued in properly ?
pencilcase said:
Funny enough, I had mine sent in for repairs due to scratches on the screen. After having the screen replaced I have NO light Issues and no more dust issues.
Seems during the initial build the screen is not fitted in or glued in properly ?
Click to expand...
Click to collapse
Oh christ....don't know what to do now. Could either wait until a new batch comes along without this issue or buy one now and send it off to Nokia. I'm rather depressed about the prospect of sending a brand new product away to be opened again
First world problems
paddylaz said:
I've been suffering the dust issue on 2 lumias now, and have noticed something. If you go to a darkish room/area and tilt the phone, you can see the light from the backlight coming through on the sides of the screen and also at the top and bottom by the capacitive buttons.
e.g. http://discussions.nokia.com/discus...ith_Windows_Phone/30650/1/2012-12-15-1679.jpg
I'm just wondering if there's anyone here who can go to a dark area, and see whether they all have this or not? Kinda worried me because made me think there's a manufacturing defect here and the screen isn't secured properly on the handset - which could maybe account for dust getting in? It might also explain the 'rattle' on vibrate that some are getting.
The three lumias I've seen all seem to have this to a certain extent (the light on the sides is usually much thinner and normally on either the right or the left - not both).
ANyone?
Click to expand...
Click to collapse
No leak here
Donny1987 said:
No leak here
Click to expand...
Click to collapse
You GENUINELY have none? I.e. no thin strip of light running down the side(s), no light just above and to the right of the windows key? None above the search key? NONE?!
You must have been sent Elop's personal phone. I've looked at around 6...not that many admitedly, but all from different places so the maths of it all as coincidence is bleak.
Treasure it my friend.
No leaks here too.
Sent from my Lumia 920 using Board Express
paddylaz said:
You GENUINELY have none? I.e. no thin strip of light running down the side(s), no light just above and to the right of the windows key? None above the search key? NONE?!
You must have been sent Elop's personal phone. I've looked at around 6...not that many admitedly, but all from different places so the maths of it all as coincidence is bleak.
Treasure it my friend.
Click to expand...
Click to collapse
no leaks here either... the only issue i have is the dust in the FFC.
No leaks (or dust) here either.
I really tried to find any kind of light leak, but found really nothing.
paddylaz said:
I've been suffering the dust issue on 2 lumias now, and have noticed something. If you go to a darkish room/area and tilt the phone, you can see the light from the backlight coming through on the sides of the screen and also at the top and bottom by the capacitive buttons.
e.g. http://discussions.nokia.com/discus...ith_Windows_Phone/30650/1/2012-12-15-1679.jpg
I'm just wondering if there's anyone here who can go to a dark area, and see whether they all have this or not? Kinda worried me because made me think there's a manufacturing defect here and the screen isn't secured properly on the handset - which could maybe account for dust getting in? It might also explain the 'rattle' on vibrate that some are getting.
The three lumias I've seen all seem to have this to a certain extent (the light on the sides is usually much thinner and normally on either the right or the left - not both).
ANyone?
Click to expand...
Click to collapse
Must be a lucky one here. No light leak...or dust. (Whew)
OK cheers guys....well I guess either I'm having a psychotic episode or the unlocked batches ive looked at in the UK are defective.
Thanks anyways x
How would you define the light leak, eg, if I look at the screen on a very extreme angle, I can see through a minute gap at the bottom and see light from those buttons through it through the screen, but in normal circumstances it isnt noticeable at all. like the light isnt uneven or anything like that
Telstra 920
Moylans said:
How would you define the light leak, eg, if I look at the screen on a very extreme angle, I can see through a minute gap at the bottom and see light from those buttons through it through the screen, but in normal circumstances it isnt noticeable at all. like the light isnt uneven or anything like that
Telstra 920
Click to expand...
Click to collapse
Well it's like in the picture link that I put on the first page - Except as well as the top and bottom, there's also a small amount on the sides too that can be made to partly disappear if you push down hard on the screen there - I.e. the impression the glue holding the screen down is loose. It appears on all the ones I've seen, but I don't know, if you guys say you haven't seem it maybe I've just had extraordinary bad luck! It doesn't affect the screen when looking at it normally but it makes me worry for the future - loose things tend to become looser with time, and my theory is this, the dust and the vibrate rattle are interconnected.
I'm looking at my 920 and I think I see what you mean. On the top I see the light across almost the whole top but not at the sides or bottom. Is really a concern (I don't look at the phone at an extreme angle like that..)
Sent from my RM-820_nam_att_100 using Board Express
paddylaz said:
Well it's like in the picture link that I put on the first page - Except as well as the top and bottom, there's also a small amount on the sides too that can be made to partly disappear if you push down hard on the screen there - I.e. the impression the glue holding the screen down is loose. It appears on all the ones I've seen, but I don't know, if you guys say you haven't seem it maybe I've just had extraordinary bad luck! It doesn't affect the screen when looking at it normally but it makes me worry for the future - loose things tend to become looser with time, and my theory is this, the dust and the vibrate rattle are interconnected.
Click to expand...
Click to collapse
Oh ok sorry, I didn't look at the pic. The vibration rattle (from what I've read) is just how it is because of the kind of vibrator (for lack of a better word I can think of) technology. Would have been good to have a nice clean vibration humm being a flagship phone...
Nothing seems to change for me when I compress the screen. Perhaps you really did just get a bit of a dodgy one?
Me either. I just did it again to make certain I wasn't lying to you. I cannot see anything from any angle. Now I'm starting to feel a little guilty.
I'm on my second 920 because the first one had a problem with switching back to handset mode after unplugging a headphone jack, but neither of them have any light leak! Maybe it is a manufacturing defect because of rushed batches due to the supply problems?
Sent from my RM-820_nam_att_100 using XDA Windows Phone 7 App
NO light leak here either, but I have dust in the FFC.
No light leak, but there are dust under front camera and once in a while the proximity sensor activates all the time.
Hi all, I found a defect on my Lumia 920's unibody casing. the top bezel is somewhat loose and it squeaks when the phone is cold and clicks when the phone is warm. I find it very annoying because I like to grab the phone from the top and bottom. here's a video of what I'm talking about:
http://www.youtube.com/watch?v=Vevk0LIlLPo
I already replaced my phone at my Rogers store... you might want to check yours and replace if necessary. I feel the clicking will get ALOT worse in the summer when the weather is hot.
HTCalltheway said:
Hi all, I found a defect on my Lumia 920's unibody casing. the top bezel is somewhat loose and it squeaks when the phone is cold and clicks when the phone is warm.
Click to expand...
Click to collapse
funny you mentioned this, i only just noticed the exact same thing about a week ago....
I had a similar issue with the unibody also.
It make noises when I press between the power and camera button.
I took the phone back to the Nokia Care and after more than a week I went there to have him back but it had the same issue. So I give it back one more time and I'm still waiting....
faeredia said:
funny you mentioned this, i only just noticed the exact same thing about a week ago....
Click to expand...
Click to collapse
digipix said:
I had a similar issue with the unibody also.
It make noises when I press between the power and camera button.
I took the phone back to the Nokia Care and after more than a week I went there to have him back but it had the same issue. So I give it back one more time and I'm still waiting....
Click to expand...
Click to collapse
do you guys all have the black version? I've heard that apparently different colored unibodies also have different stiffness...
also when did you guys buy your phones? build week?
I'm planning on getting a yellow unibody to switch out my black one.. but first I have to guarantee the yellow shell won't make those noises...
thanks for the replies!
I have a very slight click near the top of the phone (but not constantly) and that's it. I have the white version. I won't bother changing it because until I read this thread I can't say I even noticed it.
I got a black one on launch and its quiet. No creaks, squeaks or clicks.
Sent from my RM-820_nam_att_100 using Board Express
I have this effect at right side at the middle and at the top. Won't bother with replacements until it will be getting worse/other defects will appear.
To me it is a minor thing. Also no warranty that new one won't start to click after time.
If you put it in a protector like one should with a 600 dollar phone you won't ever even notice this issue. Plus other than an annoyance it has no affect on the phones function.
mine too
I have a black hong kong version. There's a creak/squeak at the middle left (no button) side. which is little disappointing to me when it's the most expensive phone I bought and build quality was very well reviewed.
Mine does this if I press in the middle of the bottom half of the back. Strange thing is it doesn't always do it, seems a fairly random issue.
Super Chimp said:
Mine does this if I press in the middle of the bottom half of the back. Strange thing is it doesn't always do it, seems a fairly random issue.
Click to expand...
Click to collapse
my old one does different things in different temperature. In freezing temp it's quiet, in room temp it squeaks, after gaming it clicks.
Solarenemy68 said:
If you put it in a protector like one should with a 600 dollar phone you won't ever even notice this issue. Plus other than an annoyance it has no affect on the phones function.
Click to expand...
Click to collapse
Cases and all other protection equipment are extremely annoying, and pretty stupid, too.
Super Chimp said:
Mine does this if I press in the middle of the bottom half of the back. Strange thing is it doesn't always do it, seems a fairly random issue.
Click to expand...
Click to collapse
You know what they say if it does it only when you press on it?:laugh:
HTCalltheway said:
do you guys all have the black version? I've heard that apparently different colored unibodies also have different stiffness...
also when did you guys buy your phones? build week?
I'm planning on getting a yellow unibody to switch out my black one.. but first I have to guarantee the yellow shell won't make those noises...
thanks for the replies!
Click to expand...
Click to collapse
Hello,
I have the yellow version from November last year and I didn't encountered any problem with my phone; I saw a lot of users that have problems and some strange of them but I haven't.
Regards!
Sent from my Lumia 920 using XDA Windows Phone Premium App
I have a red Lumia 920 and I am on my 4th unit because each previous phone has had creaking issues on the body. Now, these haven't been the only issues I have suffered but the others are irrelevant to this thread. It does annoy me. I cringe whenever I picked up the previous phones because of the creaking it would make. It makes the phone feel cheap, and quite frankly it shouldn't and thankfully Nokia agree.
I have had my current phone for a day now and so far no problems have developed so I am hoping for the best.
mine was fine until I dropped it twice in the same day (within about 10 minutes of each other) once on concrete, then for some reason decided to drop it again and it bounced off 3 different objects, since then you can hear a 'click' if I press down on the top of the phone in the centre near the front.
bit miffed as I have a scuffed corner now on an otherwise mint phone, have had it for a good few months tho so the novelty of how shiny and nice it looks has almost worn off
I have the white one, a friend of mine has the black one and has no issues with creaking/clicking on the case, but then he has had a silicon case for it since the day he had it, maybe that's helped?
Well, I have had the phone for 5 days and the squeaking/clicking appeared yesterday. I realized that a part of the body feels "hollow" inside so I proceed to disassembly the unit.
When I take out the cover noticed that in fact there was empty space between the case and the board. I put in some supplement (I had to try with several ones until I found the piece that let me close the phone with no extra effort or excessive pressure). Once I get it right, put the parts toghether again and the squeaking/clicking was gone. Also it doesn't feel hollow like before.
I think is a problem with the material expanding and contracting under different temperatures and because it doesn't have a true anchor to the sides (it goes in and out very easy, no extra seals on the sides). Pretty nasty thing for a High-End device.
PS: My carrier (where I bought the phone) said that it was "normal" and refused to replace the unit. Normal my ass!
Aside from that I'm very much inlove with the 920 and WP8.
Ren7on said:
Well, I have had the phone for 5 days and the squeaking/clicking appeared yesterday. I realized that a part of the body feels "hollow" inside so I proceed to disassembly the unit.
When I take out the cover noticed that in fact there was empty space between the case and the board. I put in some supplement (I had to try with several ones until I found the piece that let me close the phone with no extra effort or excessive pressure). Once I get it right, put the parts toghether again and the squeaking/clicking was gone. Also it doesn't feel hollow like before.
I think is a problem with the material expanding and contracting under different temperatures and because it doesn't have a true anchor to the sides (it goes in and out very easy, no extra seals on the sides). Pretty nasty thing for a High-End device.
PS: My carrier (where I bought the phone) said that it was "normal" and refused to replace the unit. Normal my ass!
Aside from that I'm very much inlove with the 920 and WP8.
Click to expand...
Click to collapse
I hope your supplement is a material that does not generate static electricity. Otherwise your fix may damage the phone beyond repair. Things like paper, cardboard, plastics like bag material that is not treated, cloth, and many others all generate static when in contact with other non conductors like the inside of the phone body. Just a warning from an RMA tech who has seen ESD damage from bad fixes and the customer stuck with a voided warranty.
Solarenemy68 said:
I hope your supplement is a material that does not generate static electricity. Otherwise your fix may damage the phone beyond repair. Things like paper, cardboard, plastics like bag material that is not treated, cloth, and many others all generate static when in contact with other non conductors like the inside of the phone body. Just a warning from an RMA tech who has seen ESD damage from bad fixes and the customer stuck with a voided warranty.
Click to expand...
Click to collapse
Yeah, it was non-conductive material. I sort of a tech guy so I know a little about that. I used something that I commonly use as aislant and vibration cancelling in my PC mods. But thanks very much for the warning anyway. :good:
Following the case, after keep ranting about that flaw with my carrier (and phone vendor) I'm with my second unit now, also yellow. I noticed that the power/lock button is lower that the volume and camera buttons but its not a problem (it is lower compared with the firt unit, if this one was my first surely I was going to think that this was the original design).
I've been looking like a paranoid squizo for other defects but so far, so good.
Pretty lame for a high-end phone and a WP8 flagship. Even if its just a batch. Still,, I freaking love the OS.
picked up my phone earlier this afternoon, (preorder 32gb) 1st im told that my wireless hdmi will arrive at a later date, when i open up my box once im home i see that the top speaker grill did not adhere properly. only half of it is sitting right (camera side) but the half with the sensors is floating ever-so slightly. i am in love with the phone but this is really bothering me. i can clearly see the red adhesive and some is even on the side of the phone. after a quick phone call to at&t i was told i can go back to the store i which i pre-ordered and recieve a new phone.
picture with the headphone port shows a normal adhered corner and the other shows the gap on the grill
Has anyone else had a problem like this?
so take it back get it replaced
ofcourseimnaked said:
picked up my phone earlier this afternoon, (preorder 32gb) 1st im told that my wireless hdmi will arrive at a later date, when i open up my box once im home i see that the top speaker grill did not adhere properly. only half of it is sitting right (camera side) but the half with the sensors is floating ever-so slightly. i am in love with the phone but this is really bothering me. i can clearly see the red adhesive and some is even on the side of the phone. after a quick phone call to at&t i was told i can go back to the store i which i pre-ordered and recieve a new phone.
picture with the headphone port shows a normal adhered corner and the other shows the gap on the grill
Has anyone else had a problem like this?
Click to expand...
Click to collapse
Very similar to mine but not quite as bad as what your pic shows. I decided not do anything because it is purely a cosmetic issue and you have to look really hard on mine to see it plus all my parts are aligned spot on so everything is flush with no over hang. If I had yours I would take it back to the store and demand another 32 GB asap. They should have em. 64 GB will take some time to reach stores so I may decide later to exchange.
You have a one year warranty so you could wait too. Remember iPhone 5 had similar quality issues at launch.
Lol, I'm just waiting for mine to come in. I presume I will get one that has a perfect body, but a dead pixel or two, I will then return it for one with a flawless screen, but screwed up body, and then be forced to live with it.
I went to a store to buy mine and made them open the box before I took it
Sent from my M7 using Tapatalk 2
ofcourseimnaked said:
picked up my phone earlier this afternoon, (preorder 32gb) 1st im told that my wireless hdmi will arrive at a later date, when i open up my box once im home i see that the top speaker grill did not adhere properly. only half of it is sitting right (camera side) but the half with the sensors is floating ever-so slightly. i am in love with the phone but this is really bothering me. i can clearly see the red adhesive and some is even on the side of the phone. after a quick phone call to at&t i was told i can go back to the store i which i pre-ordered and recieve a new phone.
picture with the headphone port shows a normal adhered corner and the other shows the gap on the grill
Has anyone else had a problem like this?
Click to expand...
Click to collapse
mine has a very slight gap, similar to yours on the right side, except mine is more uniform. I think it's the fact that it's glued on. personally I'm not worried, but yeah if it bothers you go demand another one. they promised you zero gap construction, if you don't thin theyve met that promise you go back till you get one that does bro.
Guys, anyone has dead pixels on their Ones? Got them on two of mine....any idea how many considered defective by HTCs standards?
Sent from my HTC One X+ using Tapatalk 2
I called AT&T and they told me to go to my nearest store and they would replace it, even if it were a minor cosmetic defect it would still worry me. Even the slightest bit of water could go in through a gap like that and damage anything or even worse activate a water strip forcing you to go through Insurance for such a new phone. They were pleasant and accommodating over the phone, I'm glad it was an easy fix.....
Now I'm just sitting here staring at the phone, it makes no sense to do anything software wise to it because I'm going to return it in the morning..... No fun for me today
Dottcent said:
Guys, anyone has dead pixels on their Ones? Got them on two of mine....any idea how many considered defective by HTCs standards?
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Not sure about HTC but AT&T will exchange it for you..
Dead pixels is a definite return in my book.
Wow!!I was wondering it's only me or a wide spred issue. Now I know it's not just me. My phone looks perfect at the top but the bottom has imperfections. There is a very slight gap and I can feel the ups and downs when I move my finger around the edges. I think I should go to AT&T sore and see if the replace it.
Dottcent said:
Guys, anyone has dead pixels on their Ones? Got them on two of mine....any idea how many considered defective by HTCs standards?
Sent from my HTC One X+ using Tapatalk 2
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I had the same issue with mine, and the store manager said he would only exchange it if it had three dead pixals. The phone had about five dead pixals but in two different clusters which made it seem like only two pixals, due to the high dpi. The store manager than called att and asked what he should do because he was only able to see two dead spots/pixals. They probably told him it was up to him and that the defective pixals should be clearly seen with the naked eye. He refused to exchange it because he felt uncomfortable not being able to see more than two dead spots/pixals. I tried a different store with much success. Probably because the store manager was so understanding of the issue.
I went to the store and replaced mine. The first one they showed me has the same issue (uneven flow of construction with the bottom speaker top) and pulled another one which still suffers with similar issue but not that evident. I took the second one and left. It looks like the bottom part of the phone is little complex and very wide spread build issue with these phones.
rajbsn said:
I went to the store and replaced mine. The first one they showed me has the same issue (uneven flow of construction with the bottom speaker top) and pulled another one which still suffers with similar issue but not that evident. I took the second one and left. It looks like the bottom part of the phone is little complex and very wide spread build issue with these phones.
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I've looked at many phones. I have yet to seen one without the small gap. It seems that only some have smaller gaps than others. But make sure your speaker grills are at least align correctly.
Sent from my HTC One using Tapatalk 2
Dreadsteel said:
I've looked at many phones. I have yet to seen one without the small gap. It seems that only some have smaller gaps than others. But make sure your speaker grills are at least align correctly.
Sent from my HTC One using Tapatalk 2
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Their Display phone was perfect. It looks like they are displaying Apples and selling Oranges.
hey i was finally able to recieve a new phone, i walked into my local at&t and spoke to a rep. i was reffered to the assitant manager who looked at his own phone and refused me a replacement phone. i pressed him and gave my phone to the store manager who only agreed to give me a new unit once she saw the red adhesive showing on my top speaker grill. i went and looked at every display model they had, bottom grill on the phone shows a miniscule gap towards the center of the device. speaker grill on top also shows a gap that is more prominent towards the ir blaster. Not sure if this is normal but i will try to visit other locations even a sprint or t-mobile store and look at the build quality on their versions and take pictures to compare. im not too sure of why something like this should happen, but my 1st guess would be an unlevel surface underneath most likely from the injected plastic... i really hope it isnt, such a beautiful phone. something like this should not have a rushed manufacturing process.
About the gap, I got 3 Ones from Att and they all got tiny gaps, but seem to be glued tight, but I mostly looked at uneven speaker grills and screen, since all had some!
Ps, Double Dip is lovely case, got one with the purchase
Every single One we have sold at my store has has zero gap. I've made it a point to look at each one.
Sent from my HTC One X using xda premium
CraigP17 said:
Every single One we have sold at my store has has zero gap. I've made it a point to look at each one.
Sent from my HTC One X using xda premium
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I just got my "baby" yesterday. And with trying to entertain a 1 year old with a slight head cold, plus do all the data transfers from my One X+ to this one, I never thought to actually look the thing over. But I'll be darned, after reading the first few posts just now, I took my case off and yep, there is an ever so slight defect as well. Their not gaps..but a slight "wavelike" unevenness all around. I have very sensitive tactile sensations in my fingers, so i can feel roughness on certain spots. Trying not to let it bother me, but my neuroticism is trying to kick in.
davidper said:
I had the same issue with mine, and the store manager said he would only exchange it if it had three dead pixals. The phone had about five dead pixals but in two different clusters which made it seem like only two pixals, due to the high dpi. The store manager than called att and asked what he should do because he was only able to see two dead spots/pixals. They probably told him it was up to him and that the defective pixals should be clearly seen with the naked eye. He refused to exchange it because he felt uncomfortable not being able to see more than two dead spots/pixals. I tried a different store with much success. Probably because the store manager was so understanding of the issue.
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Really, they refused you an exchange? When I had my Optimus G, they exchanged it for me because it got too hot. If you get a new device and it has dead pixels, they should not be able to refuse service. Dead Pixels should not be a standard.
rajbsn said:
Wow!!I was wondering it's only me or a wide spred issue. Now I know it's not just me. My phone looks perfect at the top but the bottom has imperfections. There is a very slight gap and I can feel the ups and downs when I move my finger around the edges. I think I should go to AT&T sore and see if the replace it.
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Click to collapse
Mine is fine, I don't think this is WIDESPREAD issue.