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Been searching on here and other forums but cant find a definite answer....
There are a few brand new S2's on eBay, off people who've had upgrades etc but are happy with their existing handset so fancy making some money out of these sought-after phones and am thinking of getting one, but have read conflicting opinions and views as to whether or not they come with a warranty!
I'd have thought that, provided they've never been registered with Samsung that it should be ok!
Anyone had any experience themselves with this type of thing?
Cheers
Willie_Heckerslyke said:
Been searching on here and other forums but cant find a definite answer....
There are a few brand new S2's on eBay, off people who've had upgrades etc but are happy with their existing handset so fancy making some money out of these sought-after phones and am thinking of getting one, but have read conflicting opinions and views as to whether or not they come with a warranty!
I'd have thought that, provided they've never been registered with Samsung that it should be ok!
Anyone had any experience themselves with this type of thing?
Cheers
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as long as they come with a proper receipt!! you will be ok for warrenty
vimto25 said:
as long as they come with a proper receipt!! you will be ok for warrenty
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Thats the problem though.....when people get their free upgrades, they usually don't get a receipt for the phone....just the phone itself - so no purchase date or anything. I think that the serial number on the phone provides proof of manufacture...so that should surely satisfy Samsung??
I was just wondering if anyone had actually had this situation and needed a repair...?
Yes and no. Yes, if whoever you bought it from is an authorized Samsung retailer. No, if they're not. Go to the Samsung site and read the warranty terms. It's pretty cut and dried.
Well like i said with 1 you have warrenty without 1 ya stuffed, dont make a silly mistake and buy 1 without 1 even if it is that little bit cheaper!!!
Well iv been in the same situation but Samsung customer support representative from my country(Romania) told me that as long as i have a bill of sale anything like that i can have 2 years warranty no matter if the bill is on my name or not.
Just to add to the thread....
I bumped into a friend today who I knew was also after an S2, and she told me (with a BIG smirk on her face) that she'd managed to get one off eBay this week - one of the unopened, unwanted upgrade jobbies - and she's already been on the Samsung site and registered the phone without a problem, no proof of purchase or anything was requested....just the IMEI/serial number!
She said she managed to get it for £420.....almost a hundred quid less than the few sites that do have them in stock here in the UK, are asking for them!!!
So it seems provided that the phones are new/unregistered...you're on a winner!
(Saying that, I've just noticed one S2 I was watching, has just gone for £520!! wtf!!)
Willie_Heckerslyke said:
...she's already been on the Samsung site and registered the phone without a problem, no proof of purchase or anything was requested....just the IMEI/serial number!
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Tell her to take the smirk off her face. They're going to ask for an invoice from an authorized dealer once its received at the repair depot. If they think the invoice is questionable they'll ask for a credit card receipt or canceled check or contact the dealer directly. I've had this happen to friends with Sony and the claim of "but I paid cash" or "it was a gift" held no water.
this happens all the time. No receipt = no luck. For all they care you could take in a rock and say its the samsung galaxy s 5 No receipt. No repairs.
God help you if you have a problem, because Samsung won't!
Willie_Heckerslyke said:
Been searching on here and other forums but cant find a definite answer....
There are a few brand new S2's on eBay, off people who've had upgrades etc but are happy with their existing handset so fancy making some money out of these sought-after phones and am thinking of getting one, but have read conflicting opinions and views as to whether or not they come with a warranty!
I'd have thought that, provided they've never been registered with Samsung that it should be ok!
Anyone had any experience themselves with this type of thing?
Cheers
Click to expand...
Click to collapse
I seem to be in a unique position to answer your question. I bought a new Samsung Galaxy Tab 4 for my wife a few months ago. The tablet kept restarting, so I contacted Samsung. I wound up sending it to their service center. At that point I was told (rather brusquely) that Samsung considers to warranty on any of their devices void if the device is purchased on eBay. They were not willing to even check it unless I paid a $150.00 deposit. So, if you buy any Samsung product on eBay, eBid, or any other online only seller, Samsung won't warranty it. You can ask for a helping hand, but all they'll give you is the middle finger!
Sorry to be the bearer of bad tidings!
so i guess this confirms they really wont be issuing any sort of fix or solution?
http://www.tomshardware.com/news/Asus-UK-Transformer-Prime-Refund-New-Model-TF700,14516.html
Misleading title is misleading. They're just saying if you don't like it, return it to the shop you purchased it, something you can do by Law. The only thing Asus are offering is an extension to the warranty.
Just curious... did you even read the article?
Asus is not offering refund, they are recommending people who are not happy with WiFi/GPS performance to return them to retailers.
arrrgh said:
Just curious... did you even read the article?
Asus is not offering refund, they are recommending people who are not happy with WiFi/GPS performance to return them to retailers.
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Lmao I was thinking same thing OP fails.
Has anyone rang asus to take the extended warranty? I have and they dont know anything about it!
What about us in the United States? Do we get an extended warranty? It feels like, other than in Taiwan, the US was doing a bunch of beta testing on this thing.
That article basically says that the Wifi Issues will be fixed for the UK Version, but what about versions that have already been released?
How exactly is it misleading?
the company is now offering another alternative: A full refund. The company today said that extensive checks have confirmed that no units with WiFi issues have been supplied to customers in the UK, it is willing to refund customers that are still unhappy with their device.
"After extensive checks we can confirm that no units have been supplied to the UK with a known WiFi issue. Any customers experiencing WiFi issues specifically are advised to contact our support hotline on 0870 1208 340," Asus UK said. "Any customers who have purchased a Transformer Prime TF201 and are dissatisfied with the performance of the GPS module are advised to return the unit to their point of purchase for a full refund as per standard consumer rights that apply in the UK."
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The article specifically says ASUS is offering a full refund.
The article says ASUS is asking customers who are dissatisfied, to take it back to their place of purchase.
Who says they haven't reached out to the retailers and instructed to offer full refunds, outside of the store policy?
And who the hell knows what "consumer rights as they apply in the UK" means?
I wish people would stop being so quick to judge posters. The link i posted may or may not be accurate, but no need to flame. Im not here trying to stir up ****, im trying to share info i came across.
Thank you.
PS, this article proves to me, more than anything, that ASUS has no intention of offering any solution to the weak wifi ... which pisses me off because otherwise i am in love with my tablet.
and yes, for a while i was hopeful that they would make some statement about it, offering some solution or cheap fix.
I dont want a refund, or a credit, money is not the issue .. i just want this tablet to have better wifi signal, that is all
So I just checked if there were any firmware updates available and there was one! Does anyone know what it does? Obviously I'm hoping it'll fix the rebooting issue but I'm wondering if anyone else has gotten it yet.
Edit: Whoops, I posted this to the wrong thread. I'd delete this post but I'm not sure if I'm able to.
rsarno said:
How exactly is it misleading?
The article specifically says ASUS is offering a full refund.
The article says ASUS is asking customers who are dissatisfied, to take it back to their place of purchase.
.......................................................
And who the hell knows what "consumer rights as they apply in the UK" means?
..................................................
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In the Uk we have a number of consumer protections.
One is the distance selling regs which give peeps who buy a new Product (excepting opened software, mucic media or things like pants (underwear for our friends over the pond) earings etc where there is a hygiene element) a minimum of 7 days to look at a product and try it out (there are expectations to keep the original packaging and to look after the goods) and decide to keep it or return it.
Another consumer protection is the Consumer Protection act which protects all purchasers of goods and this protects consumers by stating that goods should be fit for purpose, this protection should last (a very subjective) for a reasonable life of the item and if a fault is found in the first six months the consumer should have the right for that item to be treated as if the fault was present at the point of sale. (it is not always easy to force this issue but there are remedies) so for example a Television that dies after 18 months could fall under this legislation as it would be reasonable for a TV to last longer than 18 months.
Another area in which we might be different is that in The UK the contract is between the seller and the purchaser, not between the manufacturer and the end user, so that Asus increasing the length of their warranty is over and above the responsibilities of the seller.
in the UK the grey TFP is as rare as rocking horse sh*t and there are very few outlets that have been able to distribute the TFP with the silver version is as common as a dodo! Asus has in all likelihood been in contact with the company who is distributing the TFP over here and arrangements have been made for the return of faulty TFP's to be made simple.
On another level I do not mind peeps griping about the goods but I get really pee'd of with those who take over the official asus rep started threads in which Asus are looking for patterns of the faults to help them narrow down the problems to work on fixes to vent their spleen: If i was an Asus rep I would be disheartened by this and feel that (I am sure they are working their nuts off) their efforts are not being appreciated and this also has an effect on me and other users; as it makes focussing on those issues all the harder because the likes of Gary are having to wade through a lot of irrelevant posts to get to the meat of the problem, and also some of the posts have been pretty insulting and personal to the point that I have reported a couple. I think Asus are being much more responsive than Apple was over the Iphone having difficulties making calls)
(Sorry for the rant in the previous paragraph but having read the three threads earlier it just had to come out and I was going to post similar on those threads but managed to check myself. It was not pointed at yourself or any individual in particular )
Hope the info on some of our consumer legislation was useful.
As indicated many countries outside the US have customer protection programs and this drives corporate decisions for those countries to make sure customers feel like a company that is getting bad press is trying to resolve the issues. Based on what we are seeing in the last week ASUS is stepping up to the plate in many ways to resolve their problems with the Prime.
Hey XDA friends
(i posted this on reddit an hour ago, but i think it will be read by more people here)
I have to let some steam off today...
TL;DR: worst customer support i have ever experienced!
Long story:
23.11.2011 ordered my prime via amazon 16.01.2012 received my wonderful Prime
in the first week the scratch resistant gorilla glass started to come off the bezel and lcd, on the top of the tablet. clearly being a manufacturing issue because the "glue-strip" holding it together was displaced on the top and on the side.
1.Feb: Contacting Amazon, they propose to send it directly to asus for faster repairing 1.Feb: ordering Asus Pick-up service 2.Feb: UPS fetches the package
so far so good. now the fun part starts:
7.Feb: checking online for repair-status. It sais: "Waiting for customer reply OOW-CID" (i had not received any mail or call) I called ASUS asking whats happening. They told me that i should have received a mail from the technician with an estimation of the costs. And it will be best to talk to him for any details regarding warranty issues. He will tell the technician to contact me again.
8.Feb.: writing an email to Asus customer support, explaining the issue and why it is not OOW CID (out of warranty, customer induced damage)
9.Feb: Support writes back: there will be an investigation, and in a few days they will make the desicion.
10.Feb.: i get a mail from the technician with the estimate of costs (95€ if i do nothing and have it sent back to me, 260€ to change the lcd) it was obvious the technician had not yet received the investigation mails from customer support
15.Feb: i send a copy of all my support mails to the technician explaining what is happening.
20.Feb: again mail to customer support that this is unacceptable and i will contact the Consumer Protection Board.
20.Feb: he answers: he hasn't heard back yet, and asks for more time.
23.Feb: 2 registered Letters (Amazon, Asus) telling them that they have 2 weeks for a satisfactory statement regarding this issue, until then the Consumer Protection Board will be informed.
29.Feb: Support supervisor writes to me that my Prime will be repaired free of charge. (warranty) the repair info site tells me "final testing"
2.Mar: the repair info site tells me: waiting for customer reply OOW-CID i write mail to the support supervisor.
2.Mar: he tells me i have to do nothing, they are waiting for a replacement part.
11.Mar: i mail him again asking for an update and if there is an estimate when i can get my tablet back. And that if they can't tell me when, maybe they shoult think about replacing the whole prime and send me a replacement.
It seems that the Transformer 700 series are out solving all Prime issues at the same Price. And i invested in a highend tablet in November not beeing able to no even touch it for more than one week!
Its now the 15.Mar. with no email or phone contact. WTF i just want to live in peace!
Maybe i can post this somewhere else where it has more impact ^
P.S.: If Asus reads this, please don't hesitate to contact me...
My only question would be, why did you send it off for repair in the first week of ownership as opposed to getting a replacement or refund?
At first i was contacting amazon.
They told me that they can't guarantee me a replacement item in the next months due to empty stocks etc. And suggested to send it in to Asus directly....
thats why
I received my Prime around the same time from Amazon. Had I needed service on it I probably still would've sent it back to them for a replacement, since they had more in stock and ready for shipping by the end of Jan.
It's all moot now...hope it comes back to you soon and properly working.
I will remember to opt for a slightly longer wait and full replacement / refund as opposed to "repairing" it. I'm often impatient with such things, so would have done the same you did and been even more screwed.
Its pathetic, you have purchased a device you can't use and its not your fault - its Asus' fault.
Hope you get it all sorted soon! I would be dieing waiting to get my tab back.
Sent from my 7 Mozart T8698 using XDA Windows Phone 7 App
PM Gary Key a link to this thread.
IMO this is categorically unacceptable. If this were MY employees fouling up my company's reputation like this someone would get a 1 month vacation w/o pay just as fast as I could find out who's responsible for this charlie foxtrot.
Unreal. One horror story after another. This whole thing has been a mess from the start. (not your situation, but everything involving the TP) I don't think I will be buying another ASUS product. Certainly not within the first 6 months of release...
Thanks for all the kind words!
I PMed Gary and i will post the updates
newellj79 said:
Unreal. One horror story after another. This whole thing has been a mess from the start. (not your situation, but everything involving the TP) I don't think I will be buying another ASUS product. Certainly not within the first 6 months of release...
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Same here! It's horrible the product was so rushed its not funny I really hope a few people got fired because of choices they made to push this product.
Sent from my PG86100 using Tapatalk
While no company gets it right 100% of the time, we are seeing some re-occuring themes in both the inconsistency of getting accurate information and the time taken to do actual repairs. You do tend to learn most about a company when something goes wrong. It seems pretty clear that the experience with Asus is pretty variable. It also seems to vary significantly from country to country. When I got my transformer repaired last year (for a faulty right speaker) I did have a pretty positive experience other than a minor lack of communication whereby Asus didn't pass on the delivery address to the courier company when they came to pick up the tablet (which delayed things by a day). The OP certainly hasn't been treated in a way that is consistent with their brand promise for 'persistent perfection'. They can't turn the clock back, but they can show they're learning. Many of the quality control issues that affected the original transformer was repeated with the Prime. So they better get it right with the future Pad 300, PadFone and Infinity models
However, regarding the transformer 700 (Transformer Pad Infinity). We've only seen the prototype that was shown off at CES, so we only know what is supposed to be fixed. Certainly, I can imagine in light of the issues with weak/more directional wi-fi and the ability of GPS that Asus would given these a lot more scrutiny. But who's to say at this point what issues (quality control related or otherwise) that the Infinity model is going to have. According to Asus on their UK facebook page, it won't be out until June at the earliest. Realistically, based on the availability of the original transformer and now the Prime that probably means July/August for actual physical stock. Also, based on what we know at this point, it won't be the same price as the Prime; there's $100 premium.
Robert
Dont they only have 30 days to repair otherwise they HAVE to send a new one? I think it is part of their warranty.
OP: Out of curiosity... you didn't happen to send the unit in for repair in their Jeffersonville, IN facility did you?
I've had a few 'experiences' with that facility, and my suggestion to most people, is if they tell you to ship it to that facility, demand it be shipped to another. (keep escalating it if need be) The other repair facilities I've encountered zero problems in... Jeffersonville, on the other hand, seem to hire the Geek Squad rejects.
Upside is that from what I've gathered, Jeffersonville seems to be a 3rd party repair facility for ASUS... so while I blame them for keeping them employed, I don't blame ASUS's techs.
@ Shadowlore
OP: Out of curiosity... you didn't happen to send the unit in for repair in their Jeffersonville, IN facility did you?
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Nope, currently it's in the Czech Republic, Europe.
@06g35meister
Dont they only have 30 days to repair otherwise they HAVE to send a new one? I think it is part of their warranty.
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is this for real?? i don't think so otherwise i would have got one already. (if it works automatically)
What I'm asking is, will rooting void Samsung's warranty, or the 2 year extended warranty from Best Buy, or both? Cause I really wanna test CM9 for this. But I have Best Buy's 2 year extended warranty.
HTCLeoSence3.X said:
What I'm asking is, will rooting void Samsung's warranty, or the 2 year extended warranty from Best Buy, or both? Cause I really wanna test CM9 for this. But I have Best Buy's 2 year extended warranty.
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Rooting will void Samsung's warranty. You can unroot the ROM so they will not notice in case you need service.
I ignore if you can go back to the stock kernel if you flash a new one, Samsung can just enter on CWM and that way they will know your warranty is screwed.
I have an extended warranty as well on Best Buy, and what they told me is that not matter what happens with the device, they will replace it with a new one in case you need it.
But, and this is a big BUT, we are talking about Best Buy, a screwed up company with sale associates that know next to nothing about what they sale, and you could be in a situation where you need to replace your device because you accidentally bricked it, and they will tell you that hacking is not covered under their extended warranty, even though someone else told you it does.
Weight your options. But my advice is: do it!. Root the damn thing, that way you will learn more, and if you brick it, then you could buy another one (hopefully). After all, these are cheap machines.
you'd just flash back to stock via odin and be done with it
So if i drop it and the screen cracks and its rooted with stock rom will i still be covered under bestbuy warranty or will i have to unroot
Sent from my GT-I9000 using XDA
j21098 said:
So if i drop it and the screen cracks and its rooted with stock rom will i still be covered under bestbuy warranty or will i have to unroot
Sent from my GT-I9000 using XDA
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I would unroot it first, Odin does that.
Thanks. How Good IS the CM9 Rom.???
HTCLeoSence3.X said:
Thanks. How Good IS the CM9 Rom.???
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Several bugs. The camera, bluetooth, fm radio do not work. For me, it is unusable, but try it anyway.
SirRhor said:
Several bugs. The camera, bluetooth, fm radio do not work. For me, it is unusable, but try it anyway.
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Thanks
SirRhor said:
Rooting will void Samsung's warranty. You can unroot the ROM so they will not notice in case you need service.
I ignore if you can go back to the stock kernel if you flash a new one, Samsung can just enter on CWM and that way they will know your warranty is screwed.
I have an extended warranty as well on Best Buy, and what they told me is that not matter what happens with the device, they will replace it with a new one in case you need it.
But, and this is a big BUT, we are talking about Best Buy, a screwed up company with sale associates that know next to nothing about what they sale, and you could be in a situation where you need to replace your device because you accidentally bricked it, and they will tell you that hacking is not covered under their extended warranty, even though someone else told you it does.
Weight your options. But my advice is: do it!. Root the damn thing, that way you will learn more, and if you brick it, then you could buy another one (hopefully). After all, these are cheap machines.
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The guy in a blue Polo was either misinformed or lying. Best Buy's extended service plans on electronics like phones/media players suck horribly. Ignoring the fact that they don't cover lost/stolen devices or devices that have been immersed in water (considered how vague that exclusion is, and how hard it would be for them to tell the difference in water damage from being splashed and being dunked, I'm guess you'll have an uphill battle getting any water damage covered). If you attempt to file a claim they WILL attempt to fix it first. Which means sending it off somewhere to sit on a shelf for weeks before a tech even looks a the thing. Only if the tech decides he can't fix it will you get a replacement, which is probably refurbished. If the tech thinks he's fixed it they'll send it back. I say think because if the problem is intermittent it's quite likely the tech will simply not notice the player is still broken.
If you can still cancel the service plan, you're better off getting you're money back. Honestly, extended warranties aren't worth the money. By their very nature you HAVE to get less financial benefit out of them then they cost, period. In order for the guy selling the warranty to make a profit you have to be on the losing end of the deal. Stick some money in the back to put towards a replacement, or you're next device if all goes well. If you still feel better with some kind of coverage, you should be able to get covered by Square Trade, or other 3rd party companies.
euph_22 said:
The guy in a blue Polo was either misinformed or lying. Best Buy's extended service plans on electronics like phones/media players suck horribly. Ignoring the fact that they don't cover lost/stolen devices or devices that have been immersed in water (considered how vague that exclusion is, and how hard it would be for them to tell the difference in water damage from being splashed and being dunked, I'm guess you'll have an uphill battle getting any water damage covered). If you attempt to file a claim they WILL attempt to fix it first. Which means sending it off somewhere to sit on a shelf for weeks before a tech even looks a the thing. Only if the tech decides he can't fix it will you get a replacement, which is probably refurbished. If the tech thinks he's fixed it they'll send it back. I say think because if the problem is intermittent it's quite likely the tech will simply not notice the player is still broken.
If you can still cancel the service plan, you're better off getting you're money back. Honestly, extended warranties aren't worth the money. By their very nature you HAVE to get less financial benefit out of them then they cost, period. In order for the guy selling the warranty to make a profit you have to be on the losing end of the deal. Stick some money in the back to put towards a replacement, or you're next device if all goes well. If you still feel better with some kind of coverage, you should be able to get covered by Square Trade, or other 3rd party companies.
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I agree. Basically, that company sucks as a whole.
I HAD to get an extended warranty because I hard bricked my first Player, and when I try BB to "honor" their warranty, they told me I have 2 options, either send the device to Samsung and wait weeks for a new device to arrive, or they could make an exception for me if I pay $65 to get an Extended Warranty.
I payed them, they got me a new device and I still have a little less than a year of this bullcrap warranty left.
I was SO GLAD when I read BB have to close stores down across the country due to weak profits. I hope they will do much worse over time. </end rant>
I've actually had great experiences buying phones from them. I was able to get my razr for $100 less than what Verizon was selling it for. Before that I'd gotten the Droid incredible for $50 off, and a full three Weeks sooner than I would have gotten it from Verizon (Verizon was backordered a full month at that point). My gf got her Maxx for $150 from best buy, and got it 2 days later (versus atleast 2 Weeks).
That being said, their service is terrible, and I won't let the geek squad do any work for me if they were paying me their exorbitant labor rates. On the plus side, I was able to spend an hour and a half playing keyboards and guitars without a single employee acknowledging my existence. In my book that's s huge improvement from when their sales floor were on commission.
SirRhor said:
I agree. Basically, that company sucks as a whole.
I HAD to get an extended warranty because I hard bricked my first Player, and when I try BB to "honor" their warranty, they told me I have 2 options, either send the device to Samsung and wait weeks for a new device to arrive, or they could make an exception for me if I pay $65 to get an Extended Warranty.
I payed them, they got me a new device and I still have a little less than a year of this bullcrap warranty left.
I was SO GLAD when I read BB have to close stores down across the country due to weak profits. I hope they will do much worse over time. </end rant>
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When I buy the warranty at bestbuy and I take it back they just ask me what's wrong with it and I just say it doesn't work and they give me two choices a full refund in a gift card or an exchange for one on their shelf and they send of the other
Sent from my GT-I9000 using XDA
Wow. Thanks guys for your experiences. Really means alot. Cause they're LOOOOONG. thanks.
Sent from my YP-G70 using XDA
Contribution to the BB Tangent
I hate to add to the Best Buy meme on an Android forum, but thought it might be helpful in an ancillary way: I have a buddy who worked for the Geek Squad for years, him having a large amount of contracting experience through family (all the while he grew up) and about as much with electronics, so he built entertainment systems, did tv mounts, and was "the solutions guy" for customers who called with special needs and projects: was paid well too. (I despise them as much as anyone for exhorbitant pricing!)
He buys his laptops there still, because of the warranties (and perhaps a good credit line): he's that big clumsy oaf who will drop something a bunch, and thus far they have honored warranties even for drops that crack screens; he also seems to have that "luck" of laptops dying...one to three months before a warranty runs out (and he really isn't the type to kill one just to get another new--close enough, in fact, that he tells me about anything shady he does, and breaking laptops on purpose to take advantage of warranties isn't among things he'll do), and despite this having happened multiple times, they have honored those warranties: usually with newer model replacement computers too.
So depending on the store and terms, sometimes it can be worth looking into Best Buy: read everything carefully and compare. If you're paranoid about bad things happening to your devices, or have reason to believe something probably will. Or you can do like me, and talk the Lenovo reps 1200+ dollars off of the normal pricing, and then push beyond their lowest deals by explaining the problems with unclear marketing and deal offers, and then convince them to throw in a few upgrades for free. : D And insure elsewhere. Maybe I'll keep this in mind, however, and get his advice for you, if the guy isn't too busy right now.
Happy purchases.
I dont think rooting voids warranty..
As my s plus was repaired under warranty when i was on custom rom....
Sent from my GT-I9001 using xda premium
unicorndust98 said:
What I'm asking is, will rooting void Samsung's warranty, or the 2 year extended warranty from Best Buy, or both? Cause I really wanna test CM9 for this. But I have Best Buy's 2 year extended warranty.
I have a Galaxy S3 with protection plan from Best Buy ($10 a month) with sprint service and I recently bricked my phone. I went to Best Buy and they was able to give me a new GS3 (refurbished) in about three days. With a $50 deposit I received a loaner phone (lower grade but still an android smartphone). My $50 was refunded at the return of the loaner phone. So I would say ROOT ROOT ROOT!!! it is so worth it! Why not experience the full features of your device? Just for the record....Best Buy's geek squad does not fix the phones on location in most cases so your phone has to be sent out. The way their company works is, as soon as your phone is in their computer system the factory sends out the refurbished phone. So in all actuality they never see your phone until your at home rooting the new one.....you are very welcome!
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Rooting doesn't void your warranty
SirRhor said:
Rooting will void Samsung's warranty. You can unroot the ROM so they will not notice in case you need service.
I ignore if you can go back to the stock kernel if you flash a new one, Samsung can just enter on CWM and that way they will know your warranty is screwed.
I have an extended warranty as well on Best Buy, and what they told me is that not matter what happens with the device, they will replace it with a new one in case you need it.
But, and this is a big BUT, we are talking about Best Buy, a screwed up company with sale associates that know next to nothing about what they sale, and you could be in a situation where you need to replace your device because you accidentally bricked it, and they will tell you that hacking is not covered under their extended warranty, even though someone else told you it does.
Weight your options. But my advice is: do it!. Root the damn thing, that way you will learn more, and if you brick it, then you could buy another one (hopefully). After all, these are cheap machines.
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Rooting does not void your warranty. I rooted my phone and bricked it. i have a Metro PCS galaxy mega 6.3. I called Samsung and informed them that i bout it second hand like this and i want it back to normal. They told me it is still under warranty and they will email me shipping labels. They fixed everything for free. I complained before they sent it back that Samsung's website says my Phone should have Kit Kat. So I told them that is false advertisement and that is wrong lol. Everyone on the internet says they only have gingerbread. Metro Pcs is the red headed step child of the mobile industry so they didn’t get the over the air update. I complained about this to Samsung and they informed me that they will be upgrading my Mega with Kit Kat. Don’t believe everything you see on the internet.
Received my Prime 2 weeks ago. After finding device unusable due to lag I unlocked bootloader and installed custom ROM. Afetr a few days use I noticed really bad screen bleed on right side of unit due to what seems to be a slightly loosely fitted screen. I called for an RMA confident because I had read lots of stories on here about repairs for free after unlocking. Well its all BS here in the UK, they refused to repair for free, they want £40 for me to send it to Czech Republic, £60 to look at it then £100 for new motherboard to remove unlock (even tho i stated this isnt required they said they have to do it) and then an estimate of £100 to fix screen issue. £300 to repair a £500 item thats 10 days old. Basically, I will never buy an ASUS item ever again. shocking product, shocking service. Actually going to throw it in the bin........
Why not just take/send it back to the retailer?
"If there is an obvious fault with the item at any time within the first 6 months and it has not been caused by wear and tear or misuse, your first port of call must be the shop you bought it from. They have the responsibility to put the matter right, and should not evade this responsibility by referring you to the manufacturer in the context of a guarantee or warranty".
I bought it from VERY and they are saying that because I have unlocked it, it invalidates any form of warranty. They stated that if i had reported issue before unlocking it they could replace it but as I unlocked it I have to go through ASUS.
MarcWhittle said:
I bought it from VERY and they are saying that because I have unlocked it, it invalidates any form of warranty. They stated that if i had reported issue before unlocking it they could replace it but as I unlocked it I have to go through ASUS.
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Tell them to sod off. Your unlocking agreement is between you and ASUS. It did not affect your relationship with the reseller in any way what so ever.
MarcWhittle said:
Received my Prime 2 weeks ago. After finding device unusable due to lag I unlocked bootloader and installed custom ROM. Afetr a few days use I noticed really bad screen bleed on right side of unit due to what seems to be a slightly loosely fitted screen. I called for an RMA confident because I had read lots of stories on here about repairs for free after unlocking. Well its all BS here in the UK, they refused to repair for free, they want £40 for me to send it to Czech Republic, £60 to look at it then £100 for new motherboard to remove unlock (even tho i stated this isnt required they said they have to do it) and then an estimate of £100 to fix screen issue. £300 to repair a £500 item thats 10 days old. Basically, I will never buy an ASUS item ever again. shocking product, shocking service. Actually going to throw it in the bin........
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I just want to make sure I understand:
1) You unlocked your device and read the official and explicit disclaimers on voiding warranty if you were to proceed with unlocking.
2) You relied upon unofficial anecdotes by forum members suggesting they had success with warranty service despite unlocking.
3) You did not receive an second, official position on the issue from ASUS on unlocking bootloaders.
4) You took and accepted a risk in accepting the unofficial anecdotes that warranty service would be accepted with an unlocked bootloader, knowing full well that was not an official position of ASUS.
5) Your warranty has now been denied.
6) You're now blaming ASUS for poor service.
...Okay.
Sucky as it is that was the risk of unlocking...
But screen bleeding/loosy screen might be easily fixable by opening up your prime yourself (hey, warranty is gone anyway). Can't find the thread as fast but look around (and on youtube) for some guides on opening your prime and fixing lightbleed/wifi.
Forget what you have done - unless you believe that light bleed can be caused by software (if it can then I wonder if software can repair it). I understand that the ASUS warranty conditions are not enforceable in the US - there's an item on it on an Android web site (not a forum). Very are a significant mail order operation. Look at http://www.very.co.uk/help/en/online-help-system.page?choice=group&segment=789 and their statement:
Sale of Goods Act 1979
If any product we supply fails prematurely due to an inherent fault (manufacturing defect), we will provide you with an appropriate remedy e.g. repair, replacement, or refund. Just call us on 08448 222 321.
There is sufficient evidence on this site that light bleed is an inherent fault
teardown:
http://www.anandtech.com/show/5286/asus-eee-pad-transformer-prime-teardown
i got insurance on mine covering any accidental damage. Im not advocating fraud but there is incurance out there for tablets...
Depending on the retailer most places have a 14 day return policy (at least around here) for tablets or TV's and other specific items. Always inquire "If i have any defects with this product how long do i have to return it or replace it".
If there is a defect in the screen why tell them you unlocked it? "Hey, i want to replace / return this tablet" "Why" "Mura in the edge of the screen, the light bleed is getting pretty bad and its only getting worse over time"
Thats it. If they ask if its unlocked play dumb. "Idunno, its my brothers, i dont think so"
I dont know what to tell OP other than maybe try closing the ticket and starting a new RMA ticket with a different Asus rep maybe they will be more understanding? Screen bleed cant be caused by unlocking however you did void your warrenty they dont owe you anything.
Let this serve as a lesson to everyone, dont unlock unless your 110% happy with the hardware.
Hawke84 said:
teardown:
http://www.anandtech.com/show/5286/asus-eee-pad-transformer-prime-teardown
i got insurance on mine covering any accidental damage. Im not advocating fraud but there is incurance out there for tablets...
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You are right.When I bought mine, as I knew about all the problems this tablet was having I also bought a 1 year insurance(can renew it for 1 more after after the first year) for £60, that covers pretty much everything that happens with the device, caused by myself or not, this service is available for every single electronic equipment bought in Sweden. Hope you have something like this in the UK as well.
I would keep trying with the retailer, unless you actually have them document something with your particular serial number and put a huge red flag on it that every employee will immediately see, I think you will be able to talk to the right person and have them do an exchange for a new one.
Thanks for all the replys guys. I called Trading Standards today and they basically told me VERY dont have a leg to stand on. Unlocked or not, all that does is invalidate contract with ASUS for warranty, under the SOGA very HAVE to replace it. I phoned them back and told them all this and they are still disagreeing!! Spoke to TS a second time and they told me to send it back with a letter telling them they have to replace it, and even linked me to a site to cut and paste some handy legal jargon for them!
deadlocked007 said:
Why the Hell would you tell them its unlocked dumbass...
Sent from my PG86100 using xda app-developers app
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Because Very needed to contact ASUS and during their call ASUS told them. Dumbass
NeoteriX said:
I just want to make sure I understand:
1) You unlocked your device and read the official and explicit disclaimers on voiding warranty if you were to proceed with unlocking.
2) You relied upon unofficial anecdotes by forum members suggesting they had success with warranty service despite unlocking.
3) You did not receive an second, official position on the issue from ASUS on unlocking bootloaders.
4) You took and accepted a risk in accepting the unofficial anecdotes that warranty service would be accepted with an unlocked bootloader, knowing full well that was not an official position of ASUS.
5) Your warranty has now been denied.
6) You're now blaming ASUS for poor service.
...Okay.
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Im blaming ASUS partly for releasing this laggy piece of **** that HAS to be unlocked to be usable. Im blaming them for wanting £300 and a trip to Czech Republic for repair. Im blaming them for stating they wouldnt repair just the screen at my cost without replacing motherboard at cost of £100 to remove lock. all on a two week old device! Screw the warranty, I knew what i was doing, I just find it ridiculous they want to make another £300 off me when realistically its a case of removing screen and refitting same screen correctly like they should have done in first place. Ten minutes work for them but justifiable at £300? I think not.
Just cause your happy with your product and service dude, doesnt mean we all have to be.
MarcWhittle said:
Received my Prime 2 weeks ago. After finding device unusable due to lag I unlocked bootloader and installed custom ROM. Afetr a few days use I noticed really bad screen bleed on right side of unit due to what seems to be a slightly loosely fitted screen. I called for an RMA confident because I had read lots of stories on here about repairs for free after unlocking. Well its all BS here in the UK, they refused to repair for free, they want £40 for me to send it to Czech Republic, £60 to look at it then £100 for new motherboard to remove unlock (even tho i stated this isnt required they said they have to do it) and then an estimate of £100 to fix screen issue. £300 to repair a £500 item thats 10 days old. Basically, I will never buy an ASUS item ever again. shocking product, shocking service. Actually going to throw it in the bin........
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You unlocked it. That invalidates the warranty. You can't take what other people on the Internet say over what the unlocker says. Maybe they are charging you a whole bunch; you'd want to speak to their manager for info.
If you are going to throw it away just because of a light bleed, might as well ship it to me. I'd gladly take it off your hands.
---------- Post added at 07:09 PM ---------- Previous post was at 06:53 PM ----------
MarcWhittle said:
Thanks for all the replys guys. I called Trading Standards today and they basically told me VERY dont have a leg to stand on. Unlocked or not, all that does is invalidate contract with ASUS for warranty, under the SOGA very HAVE to replace it. I phoned them back and told them all this and they are still disagreeing!! Spoke to TS a second time and they told me to send it back with a letter telling them they have to replace it, and even linked me to a site to cut and paste some handy legal jargon for them!
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According to Very's website, they have to have it returned as is with everything intact. Unlocking it and installing a ROM is not 'as is' and would cost THEM money to undo what you did via unlocking, which means sending it back to Asus and costing them money.
We will replace or refund most items provided they are returned to us within 21 days of receipt complete, unused, in their original packaging and with any security tags intact.
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They aren't going to foot that bill.
If you really want to repair it, just do it yourself.
Additionally, getting a repair from them means going through Asus. If your warranty is invalidated in any way, they can't do that. You voided the warranty implied via the sale.
You're trying to game the system to have another company pay for repairs when you voided the one year warranty already.
to fix a good percentage of that screen bleed, all op has to do is open up tablet. then loosen the display screws. then retighten them slowly. several accounts of screen bleeds being fixed this way. screen bleed is likely from display screws being tightened to tight. there's a thread, by Erusman I believe, that details how to open prime up without messing anything up.
man they looks like alot of people been getting bad screens im surprised no one has not bought and extra prime switch screens and return the bad one lol i would not do that though lol just thinking lol :angel:
I complained to the FTC
I was just told (yesterday) that because I had unlocked my device my screen failure wouldn't be covered under warranty. They haven't even given me an RMA yet. They just looked it up in their DB and said it was unlocked so I was out of luck.
I filed a complaint with the FTC here in the US but I'm not expecting much.
I'm curious. Do you guys as Internet lawyers think you're smarter then Asus lawyers? Cause let's be honest, Asus lawyers wrote the agreement for unlocking, not some cs rep. None of you have a leg to stand on and the constant whining on this forum about unlocking and voiding your warranty and then Asus not covering it is tiring.
st33med said:
According to Very's website, they have to have it returned as is with everything intact.
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I would suggest that this only refers to returning or exchanging the item. In this case, where the item is damaged / not fit for purpose, I believe the Sales of Good Act / Distance Selling Regulations apply and the OP is entitled to a replacement from VERY.
I think going with Trading Standards is a great idea and I'd be really interested to hear from the OP as to the results of their dealings with TS and VERY.