[Q] Nokia Care Suite and a "Bricked" Lumia Help - Nokia Lumia 920

I have one of these phones where a standard factory reset on the device (just using the phone function) failed. I'm now trying to use the Nokia Care Suite tool to reflash it. The symptoms I have is that whenever I use the vol down + power button reboot, the phone goes to a screen where I just see the Nokia logo and that's it. Somewhere I saw people talking about using the vol up button so I gave that a shot and now I have a phone with a lightning bolt and a cog in the center of the screen.
When all I had was the Nokia logo on the device, when I used the Nokia Care Suite, when I used the volume down + power button to restart the phone, the tool would detect the phone for a second and then as soon as the Nokia logo shows up it gets undetected.
I'm assuming the lightning bolt next to the cog means the phone needs to charge, so I've plugged it in for the moment. My questions are:
1. Does anyone know what the lightning bolt + cog means?
2. Is there a special button combo I need to do when I connect the phone?
3. I can't seem to figure out how to download the ROM. It's ATT so I know it's the RM-820, but does the phone need to be connected in order for me to download the ROM. I am online in the tool, but I can't see to download the package without the phone being connected. I'm in the 5.0 tool for which I believe that the Data Package Manager functionality has been integrated into the tool. Is that correct?
Thanks,
Sean

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Sean Boon said:
I have one of these phones where a standard factory reset on the device (just using the phone function) failed. I'm now trying to use the Nokia Care Suite tool to reflash it. The symptoms I have is that whenever I use the vol down + power button reboot, the phone goes to a screen where I just see the Nokia logo and that's it. Somewhere I saw people talking about using the vol up button so I gave that a shot and now I have a phone with a lightning bolt and a cog in the center of the screen.
When all I had was the Nokia logo on the device, when I used the Nokia Care Suite, when I used the volume down + power button to restart the phone, the tool would detect the phone for a second and then as soon as the Nokia logo shows up it gets undetected.
I'm assuming the lightning bolt next to the cog means the phone needs to charge, so I've plugged it in for the moment. My questions are:
1. Does anyone know what the lightning bolt + cog means?
2. Is there a special button combo I need to do when I connect the phone?
3. I can't seem to figure out how to download the ROM. It's ATT so I know it's the RM-820, but does the phone need to be connected in order for me to download the ROM. I am online in the tool, but I can't see to download the package without the phone being connected. I'm in the 5.0 tool for which I believe that the Data Package Manager functionality has been integrated into the tool. Is that correct?
Thanks,
Sean
Click to expand...
Click to collapse
I have the same question here. Can someone make a tutorial for unbricking the Lumia 920?

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If you have only got to the screen with the cog and lightning I imagine that you have not managed to flash anything yet. Why it's not booting though I am not sure. Here are some things to try.
1, If you are stuck on the cog with lightning you can force the phone to switch off with a hardware reset. Hold the volume down key and power button together until the phone switches off.
2, Once the phone is switched off, I would recommend to restore the phone to factory defaults until a proper guide is released, if you can't not do this via the menu on the phone there is a way to do this via the hardware. Whilst the phone is off hold the volume down and power key until an exclamation mark is shown on the screen. Next, in the exact order press: Volume up, Volume down, Power, Volume down.
Your phone should then perform a factory reset which is nokia logo followed by cogs (no lightning) this should take about 3-4 minutes.
Hope this helps.

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jms.flynn said:
If you have only got to the screen with the cog and lightning I imagine that you have not managed to flash anything yet. Why it's not booting though I am not sure. Here are some things to try.
1, If you are stuck on the cog with lightning you can force the phone to switch off with a hardware reset. Hold the volume down key and power button together until the phone switches off.
2, Once the phone is switched off, I would recommend to restore the phone to factory defaults until a proper guide is released, if you can't not do this via the menu on the phone there is a way to do this via the hardware. Whilst the phone is off hold the volume down and power key until an exclamation mark is shown on the screen. Next, in the exact order press: Volume up, Volume down, Power, Volume down.
Your phone should then perform a factory reset which is nokia logo followed by cogs (no lightning) this should take about 3-4 minutes.
Hope this helps.
Click to expand...
Click to collapse
A little more background from me. I got into this state by trying to do a factory reset on the phone menu and what I got was two cogs spinning for about 5 hours. I turned it off and then I was stuck in this state where all I get is the ATT logo followed by the Nokia Logo.
When I hold down the power button and the volume down key, my phone turns off, vibrates and then I get an ATT screen logo, the screen goes dark and then I get a NOKIA logo on a black screen. I don't get an exclamation mark. I can't seem to get it to stop at an exclamation point and I have yet to see an exclamation point across any reset attempts. Is there a trick to getting the exclamation point? The other screen I managed to see was a cogs + lightning. Once the battery charges it just goes back to the Nokia logo.
Thanks,
Sean

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When the phone is completely off start by holding the volume down key then the power button. Sorry if it sounds like I repeating my self but I have just done that on mine and it has worked, you need to hold them for about 5 seconds.

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jms.flynn said:
When the phone is completely off start by holding the volume down key then the power button. Sorry if it sounds like I repeating my self but I have just done that on mine and it has worked, you need to hold them for about 5 seconds.
Click to expand...
Click to collapse
I don't mind at all. I appreciate the help. When I hold down the power button and the volume key, the phone does turn off, but only for a split second. It then vibrates, the ATT screen launches and then the Nokia logo shows up. I can't seem to find a way to get it into a completely off state. even if I lift off the buttons once the screen goes dark, it immediately kicks back on.

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What happens if you hold down the volume down button and power button then when it switches off briefly you keep your finger on the volume key only?

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Here is what you do.
Open Product Support Tool For Store 5.0 from NCS
Click File, Open Product, type RM-820 in the filter and click Open.
Click Programming, and select Recovery.
Click Find Online, and select the proper ROM for your phone based on the colour and if it is Rogers or AT&T/
Click Download.
Once it has finished downloading and shows up in the Properties window highlight it and click start.
Then reboot your phone using the volume down and power button. Make sure it is connected to your PC at this point too.
It should detect the phone when it boots up and start the flashing process. Sometimes it will time out before the phone is detected, just click start again quickly.
You may need to install the drivers for your device from C:\Program Files (x86)\Nokia\Nokia Care Suite\Drivers
or C:\Program Files\Nokia\Nokia Care Suite\Drivers on 32Bit.

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jms.flynn said:
What happens if you hold down the volume down button and power button then when it switches off briefly you keep your finger on the volume key only?
Click to expand...
Click to collapse
when hold down the power button and the volume down button and then it switches off briefly, and then keep my finger on the volume down key only it displays the ATT logo screen and then it goes black and then it goes to the ATT logo screen and then continues to repeat itself as long as I have my finger on the volume down key.
When I hold the volume up key instead, I get the lightning bolt with the gears button.

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tomcahill said:
Here is what you do.
Open Product Support Tool For Store 5.0 from NCS
Click File, Open Product, type RM-820 in the filter and click Open.
Click Programming, and select Recovery.
Click Find Online, and select the proper ROM for your phone based on the colour and if it is Rogers or AT&T/
Click Download.
Once it has finished downloading and shows up in the Properties window highlight it and click start.
Then reboot your phone using the volume down and power button. Make sure it is connected to your PC at this point too.
It should detect the phone when it boots up and start the flashing process. Sometimes it will time out before the phone is detected, just click start again quickly.
You may need to install the drivers for your device from C:\Program Files (x86)\Nokia\Nokia Care Suite\Drivers
or C:\Program Files\Nokia\Nokia Care Suite\Drivers on 32Bit.
Click to expand...
Click to collapse
Thank you! That did it :good:

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Video Tutorial
http://www.wpcentral.com/how-fix-bricked-920-after-reset

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andrew-in-woking said:
http://www.wpcentral.com/how-fix-bricked-920-after-reset
Click to expand...
Click to collapse
Well I thought I was in the clear. My SIM card is reporting as invalid. When I put it in my old Lumia it works just fine, and it worked just fine in the new Lumia prior to it bricking. I've given it about 7 or 8 hours now to connect and no luck. I put it back in the old Lumia and it still works. I tried ATT support and they said I should try a new SIM but I'm wondering if the reflash has put the phone in a state where the SIM won't activate?

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My phone was updating craigslist app, then rebooted on its own, and now it's froze at the black screen with the white nokia logo. i have 7 zip but the link you provide for navifirm, i'm not getting it to download as it either downloads 7 zip or some crappy toolbar bloatware. Can someone please help as id prefer not to return the phone, as it would take weeks to get a replacement most likely.

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Damn i had to hold power and volume for quite a while for the phone to actually shut down again and reboot. Hell I may need to get insurance for this thing. Not cool
Sent from my RM-820_nam_att_100 using Board Express

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Not starting
my phone is not sarting after installing nopkia evolve
---------- Post added at 07:43 PM ---------- Previous post was at 07:33 PM ----------
andrew-in-woking said:
http://www.wpcentral.com/how-fix-bricked-920-after-reset
Click to expand...
Click to collapse
Thanks 4 the link sir

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Hi,
can anyone help?
My Nokia hangs in Reset-Loop, so is set it to recovery mode.
But now, I can not start Nokia Care Suite on Windows 8. I can install it, I can start it, but when choosing an app I get an error message (can not get error, application error) and Windows 8 says: the application is not working anymore... i tried different version, uninstalled, restartet, installled, restarted... but can not get it to work.
is there an alternative flashing method for lumia 920?

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which version of NCS you use?
try this one (and dont use update!!!)
ftp://218.93.201.36/pub/upload/nokia/Nokia_Care_Suite_PST_5.0_2012.51.4.4.rar
or
http://www.mediafire.com/?yqm3h1jjj6ref7p
when ask for login select CareSuite External
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
ROM download:
Tools - Firmware Download
if Nokia connected, Product code is recognized, if not enter product code manually
select Check online
Download

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Fix lighting and cog sign in lumia 520
To solve This problem where you turn your phone on one day and your screen pops up with a lightning and cog sign is to remove your battery wait for 3 seconds and put it back in make sure then you plug it back into your charger and press the power button until Nokia sign comes up then your phone should boot up as usual

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dxdy said:
which version of NCS you use?
try this one (and dont use update!!!)
ftp://218.93.201.36/pub/upload/nokia/Nokia_Care_Suite_PST_5.0_2012.51.4.4.rar
or
http://www.mediafire.com/?yqm3h1jjj6ref7p
when ask for login select CareSuite External
ROM download:
Tools - Firmware Download
if Nokia connected, Product code is recognized, if not enter product code manually
select Check online
Download
Click to expand...
Click to collapse
Any chance you can upload this again, or someone else who has this one copy can? It'd be greatly appreciated..not having any luck downloading one that works for some reason. Thanks in advance all

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the-wrangler said:
Any chance you can upload this again, or someone else who has this one copy can? It'd be greatly appreciated..not having any luck downloading one that works for some reason. Thanks in advance all
Click to expand...
Click to collapse
all you have here
http://forum.xda-developers.com/showthread.php?goto=newpost&t=2515453