Related
I have been EXTREMELY careful with this phone, yet i managed to see a scratch on the screen as i pulled it out of my pocket. I'm still in my 30 day period and was wondering if at&t would take it back and exchange it for a new one...
I would suggest you contact the company where you bought the phone. But i think you can Imagine what their answer will be. But not all hope is lost. Nowadays you can replace phonescreens pretty cheap if you do this yourself or by someone else.
Sent from my A101IT using XDA Premium App
If you go back and replace your phone because of a microscratch on your screen, you're likely to get some very cross looks from the rep you speak with, and may not even get the exchange.
Now, I don't typically condone lying, but as one of the people who will potentially get screwed over by AT&T's new 5% rule in October... If you go back and complain about the battery or a "sluggish and laggy" phone, you'll probably get in and out quick and painless. But... Like I said before I don't condone lying, so I'm officially washing my hands of this thread
Sent from my MB860 using Tapatalk
I have some light scratches despite being really careful, screen not as tough as you would like to think!
Sent from my MB860 using XDA App
bsutton said:
I have been EXTREMELY careful with this phone, yet i managed to see a scratch on the screen as i pulled it out of my pocket. I'm still in my 30 day period and was wondering if at&t would take it back and exchange it for a new one...
Click to expand...
Click to collapse
Yes just tell warranty exchange that the phone over heats and shuts off randomly they will. Exchange it be warn that sometimes the phone that you get back may have some flaws not physical but hardware wise my exchange came back with gps not working had to give it yo Motorola to fix they just gave me a whole new device gps is awesome again
Sent from my Inspire 4G using XDA App
And once again we see why our insurance rates and deductibles keep going up!
You scratched your phone..............it's not indestructible..............deal with it like the majority of us do instead of trying to scam a replacement for something which you did yourself!
+1
CaelanT said:
And once again we see why our insurance rates and deductibles keep going up!
You scratched your phone..............it's not indestructible..............deal with it like the majority of us do instead of trying to scam a replacement for something which you did yourself!
Click to expand...
Click to collapse
I've had to replace two Atrix's so far, once because the housing was "loose" (probably manufacturing) and I called to see if there was a way to fix it myself and they said to just replace it. The second time was because the micro usb port was messed up (kept reading as if it was plugged in) so I brought it in and I was able to replicate the problem. Both times I had the phone back to them within 48 hours and both times the issue was physically apparent and replicated.
This is also an issue because a lot of us wanted an unlock-able bootloader but it was thought that many people who should not be "modding" their phone was going to try and probably take advantage of the warranty if they messed it up. This is just another version of that and it makes the argument harder for the rest of us that say we will take responsibility for our actions.
Put a screen protector on it and it won't get scratched. If the screen protector gets scratched get a new one.
Try putting a screen protector on it and see if the scratches are visible. They don't seem noticable to me. And no you can't repair with scratch remover cream. at least I didn't have much luck.
Another option buy the screen from ebay and repair it yourself. Not hard to do. I replaced mine after fallling from top of second story apartment building balcony on to the side walk. With otterbox impact case.
Sent from my MB860 using Tapatalk
The answer is no ill tell you why
it cannot be returned any device with liquid or physical damage cannot be exchanged or returned... but it really depends on the scratch
He said he is still in the 30 day period, all he has to do is take it back to the store and they will exchange it for a new one.
Sent from my MB860 using XDA App
On my iphone, I used automobile finishing tools to get a HUGE scratch out of my iPhone. I have not tried it yet on my Atrix, but are not they both made of Gorilla glass. Specifically, I used Meguir's #2 (like liquid sandpaper) followed by #9. Worked AWESOME to remove the scratches.
Gorilla glass is totally overrated. IMHO grab a couple of cheap eBay screen protectors before it's too late.
If anything, buy and use them for the peace of mind alone...
Sent from my MB860 using XDA Premium App
jarsh92 said:
He said he is still in the 30 day period, all he has to do is take it back to the store and they will exchange it for a new one.
Sent from my MB860 using XDA App
Click to expand...
Click to collapse
This is different in each company and county. So like i earlier suggested, calling the company. You will not get any further with suggestions of our side.
Sent from my A101IT using XDA Premium App
I have found there to be many places that can replace a screen for about 40 dollars in at&t does not take it back
Just a heads up, my recent experiences with Best Buy's warranty service. Extremely positive.
Broke my Streak last wednesday while shuffling papers on my desk at work. Detoured to Best Buy on my way home, expected to use their horrible Experia loaner phone for 3 days and get a crispy Streak in return (not my first rodeo). Nope. Either a white streak (no. I work in the tire business. Even though I'm in an office, I do venture out into the warehouse. white things never last here) or another android phone with a small screen. I explain to them why each of those is unacceptable, they tell me it's that or pound sand until I'm up for a contract in July. They were all very professional, they worded it nicely enough, and used corporate rules and regulations to explain why they would like to help my but are powerless. I ask them if there would be somebody who could make decisions like that. They say the GM can, and page for a manager. The acting GM comes over and makes an ass out of himself, and runs off to call the manager. Boom, instant approval.
The CSR's were not too up on getting the Note as a replacement for my Streak in the store, they didn't know how to do it, the (acting) store manager was a bit of a tool, but they got through the replacement process from Black Tie. It took a few minutes, and a couple (hundred) dollars from me, but I was able to get the Note for a reduced price because they did not have any Streaks available.
That was Wednesday. Saturday, the phone was hard bricked. I walked in, they did an R&R and gave me a brand new Note. No questions, they didn't care how it happened, they just took the phone and tried a couple of leads to the wall and to a computer and nothing worked. They remembered me, he opens the locker, pulls a box out, voila, brand new phone.
At the end of the process, I asked if we needed to update my black tie plan, and they explained that the black tie system references SKU's not IMEI's. Sounds like a deal if I ever want to add another line for a family member and get them a Note... Not that I haven't gotten every penny's worth out of it already.
tl;dr, cliffs:
If you speak nicely, act professional, and keep everybody happy, good things will happen.
If you have one Note, buy Black Tie for it.
If you have more than one Note, buy Black Tie for one of them. Just swap SIM cards when you break the uninsured one.
I work at best buy mobile and typically in that case we would have to escalate it and get it approved for a junk out that would pretty much give you the liberty to buy any device in the store for the full retail value of the streak when you purchased it since the streak is discontinued. If there was a difference in price you would have to pay out of pocket. It would probably take a few days to approve but it is possible. Thats why i always recommend it because having blacktie gives us a lot of options to help customers out. Big plus: no deductible! Im glad to see the outcome of your store visit, I would recommend to always go to the besy buy mobiles we are typically better trained and willing to help than the big boxes
Sent from my SAMSUNG-SGH-I717 using xda premium
And yes it is based on sku not imei. I would recommend taking your psp# (blacktie protection number) in, just so we dont pull up your receipt and look at the imei
Sent from my SAMSUNG-SGH-I717 using xda premium
i work at best buy mobile too i had a skyrocket approved for a junk out and got the note black tie rules
Sent from my SAMSUNG-SGH-I717 using xda premium
Yes it does! Though i cant add it to my note since I won it from the karat contest!
Sent from my SAMSUNG-SGH-I717 using xda premium
drastic61 said:
Yes it does! Though i cant add it to my note since I won it from the karat contest!
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
i hate you lol i wabted to win one on karat.... im pretty sure everyone i know has one something on karat but me lmao
Sent from my SAMSUNG-SGH-I717 using xda premium
Can someone explain the black tie thing please? I have no clue what you guys are talking about. Lol. I got insurance through best buy when I bought my note.
Sent from my SAMSUNG-SGH-I717 using XDA
Black tie protection is a protection plan through best buy and is 9.99 a month with no deductible with unlimited amount of claims. Its billed on a debit or credit and covers everything but lost/stolen and complete water submersion. It's not carrier insurance....
Sent from my SAMSUNG-SGH-I717 using xda premium
kornklown69 said:
i work at best buy mobile too i had a skyrocket approved for a junk out and got the note black tie rules
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
Your about to hate more.... Won my razr too...
Sent from my SAMSUNG-SGH-I717 using xda premium
drastic61 said:
Black tie protection is a protection plan through best buy and is 9.99 a month with no deductible with unlimited amount of claims. Its billed on a debit or credit and covers everything but lost/stolen and complete water submersion. It's not carrier insurance....
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
Cool that's what I have
Sent from my SAMSUNG-SGH-I717 using XDA
First time you break a screen, your stomach sinks. Then you'll be so stoked you pay that $10/mo
Pretty much it pays for it self. That's the beauty if insurance.
When I had my infuse, I dropped it and broke the LCD and no insurance on it so I had to pay full price for a new one.
I'm not taking any chances this time.
How often are the broken devices "junked out" insted of repaired? Is it possible to use the black tie protection to strategically upgrade when your phone is say 1 year into your 2 year contract?
I tried getting black tie for my note but they wouldnt let me buy it because I did not purchase the note for them... I was very dissapointed. Anybody else got turned down?
Sent from my SAMSUNG-SGH-I717 using xda premium
I've been delaying taking my phone into Best Buy to have it replaced. Lots of issues going on that I think stem from having dropped. One thing I will say... the Note is one TOUGH phone! So much for cheap, plastic Samsung phones.
I was walking down a busy city street one day, and I had to whip my phone out to send a quick text. Due to the slippery backing of the Note, the phone just slipped through my hands and into the air. I was unable to prevent what happened next. From a distance of perhaps 3 or 3.5ft, my Note smashed into a hard concrete sidewalk, cartwheeled about three times, and settled on the ground face down. I was just sure my phone was not only f-ed up, but the screen was shattered to pieces. Imagine my surprise when I picked the phone up, and the screen was flawless. A tiny piece of plastic sort of broke off in the extreme upper right corner of the phone where it curves on the edges, but other than that... the phone was flawless on the front. The back was even more amazing... not one scratch on the back cover. The only damage was on three of the four rounded sides of the phone, where the Note made contact with the ground when it cartwheeled. It's scratched on three of the sides, but that's it. The rest of the phone was flawless.
But, ever since then, I've been having on-going problems with the phone. It randomly reboots and even completely shuts its self off, all of the time. I missed a very important doctors appointment two Monday's ago, because even though my Note had a full battery when I took it off the charger a few hours before I awoke that morning... the Note somehow turned its self off. It didn't restart... it simply shutdown and stayed off. I woke up way after I was supposed to, and that's when I found out the Note had turned its self off. The next Monday, it did the same damn thing! Turned its self off overnight. Luckily, I coincidentally had awoken naturally, just around the time the alarm on the Note should have gone off. I was pissed.
Another issue is the reboots. I've noticed that once my battery gets down to around 25-26%, my Note will go into a very strange, endless reboot cycle. It will reboot its self and then go to the home screen. It will take several minutes for the screen to fully load all of the home screen icons and wallpaper, and just when it seems like the phone is fully functional... it will reboot its self and the cycle repeats. I have to charge the phone significantly before it will finally stop the chaotic reboot sequence.
One of the three gold prongs inside of the battery case that's supposed to contact with the gold plates on the top of the Note's battery, is almost completely broken off. Sometimes the phone will not power on because it won't read the battery. And the back cover is pretty much done for. Most of the attachments that keep the battery cover secured to the back of the phone, have broken off.
And, performance-wise, the Note is really good at times, but other times it makes you want to throw it at a wall. The lag becomes unbearable and you can't use the phone at all, because it will eventually start to freeze at every command. The only way to fix the issue is to do a battery pull.
I do have the Black Tie Protection, but I've heard various responses as to whether or not BB will simply give me a new Note or give me a bunch of B.S. which may involve getting a refurbished phone if they do decide to exchange it. I would like to demand BB replace the Note, due to the fake they screwed me over on my first Note which turned out to be defective. BB kept giving me the run-around and excuses as to why they couldn't and wouldn't replace my Note. Mind you, I was still within the 30-day trial period. When I finally had to resort to calling AT&T about the issue, AT&T was extremely upset with BB for not honoring their 30-day, no questions asked policy. AT&T had to grant me an exception, and replace the phone for me at an AT&T Store, even though I originally bought the Note from BB. So, BB can consider this fulfilling their obligation, by giving me a new Note when I finally can take it in. I just don't want a bunch of B.S. and excuses. I've never used my Black Tie Protection before or on any other phones to know how it works.
I had BlackTie on my Samsung Captivate. I believe, if the phone appears repairable, they will ship it out for repair rather than exchanging it. The first approach is usually to attempt a repair. If the phone doesn't get repaired they will replace it. I bought my Notes from RadioShack so no BlackTie but then I only used BlackTie to try to get the GPS repaired on my Captivate which couldn't be done and BB said I had to deal with Samsung on that issue and so I cancelled BT and got ATT to sell me an Inspire under my old contract date.
Covers "everything" except for lost/stolen and complete water submission?
So if the phone was in several pieces... It would be covered?
I don't see why anyone would bring a phone in to be "repaired," knowing that it could take days or weeks when they could bring in a phone which can NOT be repaired and simply walk out of the store with a new or refurb phone.
vipergtsr6 said:
How often are the broken devices "junked out" insted of repaired? Is it possible to use the black tie protection to strategically upgrade when your phone is say 1 year into your 2 year contract?
Click to expand...
Click to collapse
You are not going to see this happen on a note for a while. I was able to get them to upgrade me to the Note from my Streak, but that's because the streak hadn't been for sale for some time, and the refurbs at the warehouses weren't there.
I also, have never had a problem walking in with a phone with a broken screen, and getting a "different" refurb 3 days later. I am not SURE it is a different unit, but they gave the option of getting my phone back in 2 weeks, or a refurb in 3 days, I thought the choice was pretty clear. Especially because a refurb is usually in better condition than a phone that's been dropped a couple of times.
***PICS ON 2nd PAGE***
Woke up this morning to find one of our dogs made a chewing toy of my wife's HTC Amaze. Thankfully we opted for insurance with TMobile. We still have to pay a $130 deductible (which sucks) but at least they let us keep the battery, charger and other accessories. I'm hoping they are sending a complete packaged phone so we with have extra of everything.
Anyone else ever had to use their insurance?
**EDIT**
They replaced it with a NEW sealed Amaze accessories and all!!
Way to go Asurion!
I did once with mt4g. Deductible was almost as high as the price I paid for the phone. They didn't send extra goodies unfortunately... Just the device itself (no battery, charger, etc....)
Sent from my HTC Ruby running Sense 3.6
same here. when I warrantied my MT4G in JAN of 2010, all they sent was the phone itself minus battery, battery cover, and charger. and I had even told them (and showed local Corp. store) the charger no longer worked, their response to that on the phone was go to local TMO store and get a new one, local store charged me full price for it. Good luck.
No extras here on my MT4G either, nor the 3 9700's I went threw.
Sent from my HTC_Amaze_4G using Tapatalk 2
I had to do insurance swap less than a week after getting my phone in Jan. Asurion sent a new battery and charger so I ended up with a backup for both.
Sent from my HTC_Amaze_4G using xda premium
YES!!
That is awesome Kamikaze22!
Well Asurion Insurance pulled through. SEALED untouched new HTC Amaze 4G all accessories included!
Thank God!
They told me they try to send new phones if they are available but we could receive new or refurbished.
I asked the rep to please note I was requesting NEW even though I know she could not make any guarantees. Excellent!
pavoid said:
Woke up this morning to find one of our dogs made a chewing toy of my wife's HTC Amaze. Thankfully we opted for insurance with TMobile. We still have to pay a $130 deductible (which sucks) but at least they let us keep the battery, charger and other accessories. I'm hoping they are sending a complete packaged phone so we with have extra of everything.
Anyone else ever had to use their insurance?
Click to expand...
Click to collapse
More than likely they are going to send you a phone with no battery .... and no extra accessories.... they never send all the good stuff!
mznatnat said:
More than likely they are going to send you a phone with no battery .... and no extra accessories.... they never send all the good stuff!
Click to expand...
Click to collapse
It all depends on how it is replaced, it seems. My wifes G2x was replaced by T-Mobile about 6 months ago for a defect and they sent the phone only without the battery or even the back cover.
I just had by phone replaced by Asurion (I dropped it and cracked the screen)and they sent a out a kit with everything. It has the battery, charge, and all.
The other was a free replacement and this one cost $130. I would have much rather purchased a battery and charger!
Something no one seems to have considered yet - yes, the $130 deductible isn't pleasant, but its a whole lot more pleasant than paying $500-$600 that would be the only option (aside from buying a phone without a warantee via craigslist or adding a ghostline with data/changing one's phone number to that ghostline if you're even able to remove data from your existing line to begin with etc etc) while still on the contract (or installment plan) tied to your device.
Also, someone said something about how Asurion hadn't sent a charger out even after having shown a retail sales associate how the charger was mangled. I agree it sucks that the insurance didn't send a charger in that case, but the sales associate has little to no control over what an Asurion employee can send out on a claim. The asurion employee themselves have little to no control either for that matter. I'm not meaning to judge, only to educate.
In no way shape or form do I represent any particular company, but I will say that I do get benefits that allow me two discounted phones per year, and in light of that I STILL carry full protection on both mine and my girlfriend's phone. $130 is a lot easier to swallow for a phone that will still be covered by warantee than any other option available on the spot. =)
Sent from my HTC_Amaze_4G using xda premium
Just in case people missed this little bit of info. I got a brand new, sealed, accessories and all Amaze sent to me yesterday morning.
I cannot speak for everyone else but in my personal experience Asurion delivered!
I had to replace my first amaze and was sent a new box complete with charger battery headphones etc. At the time the phone had been released for only a month so I was expecting a new box, but as shelf stock drops, and they start fixing the phones that have been turned in, you get more of the 'refurbished' stock that they need to get rid of.
When I replaced my first Amaze I had to send back the unit only and reuse my battery and back cover...very strange...if I wanted a new back cover I had to get it directly from HTC
- being Scottish means I like to hang 'em out and rock it like I'm William Wallace on an Amaze 4G
Did you have to return the chewed up one?
Sent from my HTC_Amaze_4G using XDA
Let's face it. It's the device that's malfunctioning... Not the battery. Not the back. Ive never understood what the big deal is unless your back is totally mangled or scratched up which would be understandable, (yet preventable through proper care). Long as the replacement phone is sufficiently functional. I won't say there aren't any bad eggs cuz I know from experience there are... But in the last 6 year's of having t mobile, I've probably had about 15-20 different phones and an average of one or two exchanges for some of those devices. If I've had approx 6 or 7 exchanges, I've only had one or two tines in which the replacement device wasn't acceptible. It's a hotbot a hassle to have to send a phone right back, so I understand, but from ky experience a bad exchange isn't all that common.
Concern is understandable, but its a bit paranoid to make a huge deal outbid getting a phone-only exchange in my opinion (no offense intended). A lotbof these phone-only exchanges also happen to be nearly brand new devices that were returns from buyers remoslrse periods. And most of those remorse returns are from ficle consumers who are merely picky and indecisive.
Sent from my HTC_Amaze_4G using xda premium
bmbrad said:
Did you have to return the chewed up one?
Sent from my HTC_Amaze_4G using XDA
Click to expand...
Click to collapse
Yes, I do need to return the chewed up one.
We have hard shell D30 cases on both of our Amaze's, but the dog was able to destroy the camera lens. Other than that the case protected the back completely.
pics of the phone and dog?
andy55 said:
pics of the phone and dog?
Click to expand...
Click to collapse
I will post pics of both when I get home.
Pics of the chewer and the chewed.
Here are some pics.
1. Ralphie the dog
2. Amaze front
3. Amaze camera lens
I sent the damaged phone off today.
looks like the gorilla glass survived...
So, I got a really bad luck. My phone never fall on the street when I use the case; just when I take off the case, it fell down and cracked my screen on the bottom right near the Search button. It's still functional and the crack is not really bad, just kind of annoying when I realized that there's a crack there (not that noticeable for me, literally only a small piece of the screen on bottom right that got cracked)
So, I am just looking through my options here. I left my phone in stock condition because I don't want to void the warranty; but now that it's cracked, ....
Should I just root my phone, play with it, and deal with the small crack?
Or, if I left it in stock condition and change the glass, will I be able to claim warranty (in case anything happen)?
Or should I just get a new phone on CL? (like HTC One S maybe )
Any suggestion is welcomed
shuvarts said:
So, I got a really bad luck. My phone never fall on the street when I use the case; just when I take off the case, it fell down and cracked my screen on the bottom right near the Search button. It's still functional and the crack is not really bad, just kind of annoying when I realized that there's a crack there (not that noticeable for me, literally only a small piece of the screen on bottom right that got cracked)
So, I am just looking through my options here. I left my phone in stock condition because I don't want to void the warranty; but now that it's cracked, ....
Should I just root my phone, play with it, and deal with the small crack?
Or, if I left it in stock condition and change the glass, will I be able to claim warranty (in case anything happen)?
Or should I just get a new phone on CL? (like HTC One S maybe )
Any suggestion is welcomed
Click to expand...
Click to collapse
All depends on how much work you want to do and/or money you want to spend.
If you replace the screen yourself you'd have to remove "void" stickers and you know what that means as far as warranties go.
SOOOOO...
1) If you have insurance, you can replace the entire phone for $130.
2) If you don't have insurance, you can replace the screen yourself since it wouldn't matter if you void the warranty. You can buy a screen from eBay for about $30 or so.
Screen: http://www.ebay.com/itm/Digitizer-T...949?pt=LH_DefaultDomain_0&hash=item2c630ce6e5
Screen replacement video: http://www.youtube.com/watch?v=nA4JToM5uxA
Personally: My screen cracked and I've toyed with the idea of replacing the screen myself. Since I have insurance and I replace my phones a lot I didn't want to void my warranty so I decided to go through Asurion. For $130 I received a new phone, new casing, new battery and a new charger. Basically, I now have double of everything (except for phone since I had to return the cracked one).
Breakdown:
Per T-mobile's site:
Battery = $30
Charger = $15
Battery Cover = $20 (per ebay)
Total = $65 in Accessories
Cost for new phone = $65
Doing the replacement I got about $65 worth of accessories on top of a new phone for $65. Not too bad compared to just buying a new phone.
Bottom line, it all depends on you and what you're willing to do/spend. Don't worry about rooting until you make the decision to keep or replace your current phone.
stixzadinya said:
All depends on how much work you want to do and/or money you want to spend.
If you replace the screen yourself you'd have to remove "void" stickers and you know what that means as far as warranties go.
SOOOOO...
1) If you have insurance, you can replace the entire phone for $130.
2) If you don't have insurance, you can replace the screen yourself since it wouldn't matter if you void the warranty. You can buy a screen from eBay for about $30 or so.
Screen:
Screen replacement video:
Personally: My screen cracked and I've toyed with the idea of replacing the screen myself. Since I have insurance and I replace my phones a lot I didn't want to void my warranty so I decided to go through Asurion. For $130 I received a new phone, new casing, new battery and a new charger. Basically, I now have double of everything (except for phone since I had to return the cracked one).
Breakdown:
Per T-mobile's site:
Battery = $30
Charger = $15
Battery Cover = $20 (per ebay)
Total = $65 in Accessories
Cost for new phone = $65
Doing the replacement I got about $65 worth of accessories on top of a new phone for $65. Not too bad compared to just buying a new phone.
Bottom line, it all depends on you and what you're willing to do/spend. Don't worry about rooting until you make the decision to keep or replace your current phone.
Click to expand...
Click to collapse
OMG . i didn't know replacing the screen myself will void the warranty... -_-" plus after looking at the video for 2 mins. i will decline to the idea of replacing it myself
I bought the phone off CL about 2 months ago (FOR $230 !! ); so, I don't think it has any insurance.Can I still get an insurance at this point?
If I can't, I guess I will either live with it; or sell it and get another phone
Thanks for the reply!! Those info really helps me
shuvarts said:
OMG . i didn't know replacing the screen myself will void the warranty... -_-" plus after looking at the video for 2 mins. i will decline to the idea of replacing it myself
I bought the phone off CL about 2 months ago (FOR $230 !! ); so, I don't think it has any insurance.Can I still get an insurance at this point?
If I can't, I guess I will either live with it; or sell it and get another phone
Thanks for the reply!! Those info really helps me
Click to expand...
Click to collapse
Yeah dude, when I saw that video too I thought to myself that I'm better off just replacing the whole damn thing... haha
It never hurts to try to add insurance. The worst they can say is no.
Call HTC its 145 to have the screen replaced and they will extend the warranty out for a yr.
Sent from my SAMSUNG-SGH-I717 using xda premium
squish099 said:
Call HTC its 145 to have the screen replaced and they will extend the warranty out for a yr.
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
Really? So they're willing to change my cracked screen and add another year of warranty? I bought the phone off CL so there's no insurance, and i thought warranty normally doesn't cover this kind of damage.
Although after usibg the phone for a couple days, i realized that he crack is really not bad at all... Just get annoying sometimes. Lol.
Sent from my HTC_Amaze_4G using XDA
shuvarts said:
Really? So they're willing to change my cracked screen and add another year of warranty? I bought the phone off CL so there's no insurance, and i thought warranty normally doesn't cover this kind of damage.
Although after usibg the phone for a couple days, i realized that he crack is really not bad at all... Just get annoying sometimes. Lol.
Sent from my HTC_Amaze_4G using XDA
Click to expand...
Click to collapse
Dude I'm there wth u! Got my water damage amaze (no warranty ) off CL. Phone worked great til I dropped it. With red water damage mark and cracked screen I had nothing to lose so I took it apart. I have to say its the easiest phone I ever worked on. Just so u know the digitizer is glued to the LCD so getting em apart is the tricky part. If you have the $130 or even $145 option available that's the way to go. The cheapest I've seen the pre assembled digitizer/LCD part is $115 so if you decide to take yours apart be careful separating digi from lcd ! You will need hair dryer.
shuvarts said:
Really? So they're willing to change my cracked screen and add another year of warranty? I bought the phone off CL so there's no insurance, and i thought warranty normally doesn't cover this kind of damage.
Although after usibg the phone for a couple days, i realized that he crack is really not bad at all... Just get annoying sometimes. Lol.
Sent from my HTC_Amaze_4G using XDA
Click to expand...
Click to collapse
I ran mine over after having it a month. Called HTC shipped them the phone. They called back with the screen needed replaced and it would be 145...
Sent from my SAMSUNG-SGH-I717 using xda premium
Please keep all question based threads in the Q&A section. Thank you.
Thread Moved.
••••••••••••••••••••••••••••••••••••••
XDA Rules: http://forum.xda-developers.com/announcement.php?a=81
10 Post Rule: http://www.xda-developers.com/announcements/xdas-10-post-rule/
XDA Marketplace Rules: http://www.xda-developers.com/announcements/market-place-rules-updated/
••••••••••••••••••••••••••••••••••••••
Sent from my Galaxy Note i717, using XDA Premium.
squish099 said:
I ran mine over after having it a month. Called HTC shipped them the phone. They called back with the screen needed replaced and it would be 145...
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
Just wondering... is the replacement brand new or refurb? The crack wasn't that bad imo. So, getting a refurb doesn't sound like a very good idea to me (it might have some functionality problems).
Here is the pic of the crack on the phone... Since I bought the phone from CL for 230, paying extra 145 doesn't sound too good for me (it's 70% of the phone price in my case!!!). Anyway, thanks for the replies
They were supposed to replace the screen in my phone, but a few days after I paid for it htc called me and said they didn't have any parts and asked if I'd be Ok with a new unit.. Or wait like 3 weeks for parts... So i got a new unit. But they shipped only the phone. On a side note I had a problem a couple weeks ago with the aluminum coming off from around the camera, called htc explained the problem. They asked what color I wanted, told them white. Got the new back opened it was black, called htc told them they shipped me a white one and told me to keep the black one... Sweet. I'm in the middle of a project for my gf, painting the aluminum on the original baxk green for her, it was relatively easy to take apart the back. Stay tuned for pics coming soon....
Sent from my SAMSUNG-SGH-I717 using xda premium
squish099 said:
They were supposed to replace the screen in my phone, but a few days after I paid for it htc called me and said they didn't have any parts and asked if I'd be Ok with a new unit.. Or wait like 3 weeks for parts... So i got a new unit. But they shipped only the phone. On a side note I had a problem a couple weeks ago with the aluminum coming off from around the camera, called htc explained the problem. They asked what color I wanted, told them white. Got the new back opened it was black, called htc told them they shipped me a white one and told me to keep the black one... Sweet. I'm in the middle of a project for my gf, painting the aluminum on the original baxk green for her, it was relatively easy to take apart the back. Stay tuned for pics coming soon....
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
Hmm by phone only you mean they only give you the phone without everything else right? That sounds like a refurb replacement to me...
Anyhow, thanks for the reply. I think I will just use my phone as is and root it someday. I am starting to get used to that small crack. lol
So on the 200th time I droped my Amaze, the screen cracked. I have Asurion insurance and filed a claim online and they are sending me another Amaze (for $130). This is fine because I like the phone, my contract is up and I plan to get another phone once I find something I like (most phones out now dont seem like much of an upgrade). I plan to keep the replacement Amaze as a backup and quit paying for the insurance. My question is: do I just need to send the phone back, i.e. can I keep the battery as a spare? Also, I am rooted and S-off running CM10. I dont plan to do anything to return the phone to stock. Is this a bad idea or does it not matter?
Dropped it already.. fml
Sent from my HTC6435LVW using Tapatalk 2
Did you get insurance?
Yeah but the deductable blows... Wife wasn't feelin me spendin to buy it in the first place,now another 100 2 days later.
Doghouse status..Lol
Think I'm getting a new one? Doubt they have refurbs this soon...no?
Sent from my HTC6435LVW using Tapatalk 2
Oldsteel68 said:
Yeah but the deductable blows... Wife wasn't feelin me spendin to buy it in the first place,now another 100 2 days later.
Doghouse status..Lol
Think I'm getting a new one? Doubt they have refurbs this soon...no?
Sent from my HTC6435LVW using Tapatalk 2
Click to expand...
Click to collapse
They will if you send yours back. That's a bummer man. Mine just fell out of my pocket, so I had a little heart attack. Thank God for soft carpets though.
djak250 said:
They will if you send yours back. That's a bummer man. Mine just fell out of my pocket, so I had a little heart attack. Thank God for soft carpets though.
Click to expand...
Click to collapse
I mean think my replacement will be new or refurb?
Sent from my HTC6435LVW using Tapatalk 2
Oldsteel68 said:
I mean think my replacement will be new or refurb?
Sent from my HTC6435LVW using Tapatalk 2
Click to expand...
Click to collapse
It hasn't been out long enough to be a refurb.
adrynalyne said:
It hasn't been out long enough to be a refurb.
Click to expand...
Click to collapse
That's what I was thinkin too. Sweet.
Sent from my HTC6435LVW using Tapatalk 2
Is it posible to get a photo from your device? Sorry for the disease , but am planning to get this DNA
Oldsteel68 said:
Yeah but the deductable blows... Wife wasn't feelin me spendin to buy it in the first place,now another 100 2 days later.
Doghouse status..Lol
Think I'm getting a new one? Doubt they have refurbs this soon...no?
Sent from my HTC6435LVW using Tapatalk 2
Click to expand...
Click to collapse
They have to give you a brand new unit the first 30 days after owning the purchase. After that, you'll get a Refurb.
Oldsteel68 said:
That's what I was thinkin too. Sweet.
Sent from my HTC6435LVW using Tapatalk 2
Click to expand...
Click to collapse
Of course, that can be a bane too. I've seen Assurion make my mom wait until refurbs came into stock.
Noooo.. I feel ya bro. Thats my worst nightmare. My poor poor GNex was put through the ringer, last thing I wanna do is see cracks on this screen.
Maybe its a blessing because this ones been having an issue with WiFi 4g handoff.
Sent from my HTC6435LVW using Tapatalk 2
Did you purchase it with a credit card? Amex has 90 day accidental damage protection. Some Visas and Mastercards also offer accidental damage protection. Might at least cover the deductible.
Sent from my Nexus 7 using xda app-developers app
xenakis said:
Did you purchase it with a credit card? Amex has 90 day accidental damage protection. Some Visas and Mastercards also offer accidental damage protection. Might at least cover the deductible.
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
Yeah visa. Awesome thanks for the tip. Will look into that.
Sent from my HTC6435LVW using Tapatalk 2
and this is exactly why I bought the bestbuy insurance, and not verizons. It cost $1 more, and you just bring in any part of your phone no matter how damaged it is, and they will take it, and ship one to you next-day air, for no extra cost or any kind of deductible. It covers EVERYTHING, even if it was your fault, they take it back, no questions asked. I highly recommend it. I cracked the screen on my gnex. I walked into the store, they don't even power on the device, they just pull out the battery and sim for you to keep, have you sign a form, and you will have your new phone in 1-2 days. Maybe if its new enough or popular enough they might just swap it out in the store, but im not sure about that.
rhettnis said:
and this is exactly why I bought the bestbuy insurance, and not verizons. It cost $1 more, and you just bring in any part of your phone no matter how damaged it is, and they will take it, and ship one to you next-day air, for no extra cost or any kind of deductible. It covers EVERYTHING, even if it was your fault, they take it back, no questions asked. I highly recommend it. I cracked the screen on my gnex. I walked into the store, they don't even power on the device, they just pull out the battery and sim for you to keep, have you sign a form, and you will have your new phone in 1-2 days. Maybe if its new enough or popular enough they might just swap it out in the store, but im not sure about that.
Click to expand...
Click to collapse
LOL, did they sell it to you as next day fed-ex? They lied!
Try 2-5 business days. I know, I have used Black Tie for two phones now.
If they don't have refurbs available, it can take even longer.
Thunderbolt took 30 days due to them screwing up.
Gnex # 1 took 4 days due to no refurbs available.
Gnex # 2 remains to be seen. I turned it in on Saturday.
They both have their advantages and disadvantages.
Black Tie costs more than Assurion by 2 dollars a month but has no deductible and does not limit returns. Assurion limits to two claims a year.
Black Tie does not cover theft or loss, while Assurion does.
Black Tie typically takes 2-5 days for a rapid exchange, but can take up to 30 days. In that case, they give you a new phone. Assurion does next day delivery via FedEx. Typically if refurbs are MIA, they go new. However they too can delay shipping if no refurbs are available (never had it happen by my mom did). You can also choose to be sent a different device instead of waiting for the replacements to come back in stock.
Assurion phones retain a warranty, whereas Black Tie refurbs do not (their words, not mine).
Black Tie is good for one year tops, whereas Assurion is tied to line and keeps going, and going, and going and...
rhettnis said:
and this is exactly why I bought the bestbuy insurance, and not verizons. It cost $1 more, and you just bring in any part of your phone no matter how damaged it is, and they will take it, and ship one to you next-day air, for no extra cost or any kind of deductible. It covers EVERYTHING, even if it was your fault, they take it back, no questions asked. I highly recommend it. I cracked the screen on my gnex. I walked into the store, they don't even power on the device, they just pull out the battery and sim for you to keep, have you sign a form, and you will have your new phone in 1-2 days. Maybe if its new enough or popular enough they might just swap it out in the store, but im not sure about that.
Click to expand...
Click to collapse
Crap I wish I knew this Saturday. ..
Sent from my HTC6435LVW using Tapatalk 2
adrynalyne said:
LOL, did they sell it to you as next day fed-ex? They lied!
Try 2-5 business days. I know, I have used Black Tie for two phones now.
If they don't have refurbs available, it can take even longer.
Thunderbolt took 30 days due to them screwing up.
Gnex # 1 took 4 days due to no refurbs available.
Gnex # 2 remains to be seen. I turned it in on Saturday.
They both have their advantages and disadvantages.
Black Tie costs more than Assurion by 2 dollars a month but has no deductible and does not limit returns. Assurion limits to two claims a year.
Black Tie does not cover theft or loss, while Assurion does.
Black Tie typically takes 2-5 days for a rapid exchange, but can take up to 30 days. In that case, they give you a new phone. Assurion does next day delivery via FedEx. Typically if refurbs are MIA, they go new. However they too can delay shipping if no refurbs are available (never had it happen by my mom did). You can also choose to be sent a different device instead of waiting for the replacements to come back in stock.
Assurion phones retain a warranty, whereas Black Tie refurbs do not (their words, not mine).
Black Tie is good for one year tops, whereas Assurion is tied to line and keeps going, and going, and going and...
Click to expand...
Click to collapse
This so much. I worked at Best Buy for years.
Their selling point is that it's "so quick", It's UPS ground from their 3rd party refurb company which at least used to be in Texas.
So it's 2-5 BUSINESS days.
And man if I had counted how many refurbs came back not working. My own phone went out 3 times (2 times because their refurbs had non functioning parts), my sister's iPhone went out from water damage, came back missing pixels. How does their quality check miss such things?
Best Buy tries to give you a "loaner phone" that they tout, what they don't tell you? It's $50 refundable deposit for a "feature phone", or $100 for a smartphone. What's worse? If you have unlimited, you have to go for their half destroyed "smart"phones circa 2008 LG. Probably won't come with a charger or they'll accuse you of keeping it and make you purchase a new one at around 60% markup to 'replace the one you stole', even if they clearly knew the loaner never had one to begin with. And that was working at a "more honest" Best Buy.
Your phone is shipped in a little box with barely any protective covering, if any sometimes. The usual packaging? Cardboard with tight plastic holding it in place. Would you treat your electronics like this? Well Best Buy does.
Assurion covers loss and theft. Yes you pay $100 deductible, but better than paying $599.99 + tax to replace a (ie: ) 2 mo old phone.
Assurion has true next day (my girlfriend after having her phone stolen, had a refurb literally next day, even on a weekend).
edit: typo fixes
afipanic said:
This so much. I worked at Best Buy for years.
Their selling point is that it's "so quick", It's UPS ground from their 3rd party refurb company which at least used to be in Texas.
So it's 2-5 BUSINESS days.
And man if I had counted how many refurbs came back not working. My own phone went out 3 times (2 times because their refurbs had non functioning parts), my sister's iPhone went out from water damage, came back missing pixels. How does their quality check miss such things?
Best Buy tries to give you a "loaner phone" that they tout, what they don't tell you? It's $50 refundable deposit for a "feature phone", or $100 for a smartphone. What's worse? If you have unlimited, you have to go for their half destroyed "smart"phones circa 2008 LG. Probably won't come with a charger or they'll accuse you of keeping it and make you purchase a new one at around 60% markup to 'replace the one you stole", even if they clearly knew the loaner never had one to begin with. And that was working at "more honest" Best Buy.
It's shipped in a little box with barely any protective covering, if any sometimes. The usual packaing? Cardboard with tight plastic holding it in place. Would you treat your electronics like this? Well Best Buy does.
Assurion covers loss and theft. Yes you pay $100 deductible, but better than paying $599.99 + tax to replace a (ie 2 mo old phone.
Assurion has true next day (my girlfriend agter having her phone stolen, had a refurb literally next day, even on a weekend).
Click to expand...
Click to collapse
Oh man. I forgot about the loaner phones! They tried to get me with this tiny LG Vortex for my Thunderbolt, and again for my Galaxy Nexus. I was sooo angry. I ended up getting a Thunderbolt loaner (with no deposit) back when the Thunderbolt fiasco happened, but that was because they dropped the ball, and I made a huge stink with corporate. I didn't even bother with the Gnex. Better to go phone-less than be stuck with that junk.
I remember seeing them unpacking my first Gnex replacement too. Just like you said, plastic wrapping on cardboard.
well this makes a good case for people getting a case lol