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I have been EXTREMELY careful with this phone, yet i managed to see a scratch on the screen as i pulled it out of my pocket. I'm still in my 30 day period and was wondering if at&t would take it back and exchange it for a new one...
I would suggest you contact the company where you bought the phone. But i think you can Imagine what their answer will be. But not all hope is lost. Nowadays you can replace phonescreens pretty cheap if you do this yourself or by someone else.
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If you go back and replace your phone because of a microscratch on your screen, you're likely to get some very cross looks from the rep you speak with, and may not even get the exchange.
Now, I don't typically condone lying, but as one of the people who will potentially get screwed over by AT&T's new 5% rule in October... If you go back and complain about the battery or a "sluggish and laggy" phone, you'll probably get in and out quick and painless. But... Like I said before I don't condone lying, so I'm officially washing my hands of this thread
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I have some light scratches despite being really careful, screen not as tough as you would like to think!
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bsutton said:
I have been EXTREMELY careful with this phone, yet i managed to see a scratch on the screen as i pulled it out of my pocket. I'm still in my 30 day period and was wondering if at&t would take it back and exchange it for a new one...
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Yes just tell warranty exchange that the phone over heats and shuts off randomly they will. Exchange it be warn that sometimes the phone that you get back may have some flaws not physical but hardware wise my exchange came back with gps not working had to give it yo Motorola to fix they just gave me a whole new device gps is awesome again
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And once again we see why our insurance rates and deductibles keep going up!
You scratched your phone..............it's not indestructible..............deal with it like the majority of us do instead of trying to scam a replacement for something which you did yourself!
+1
CaelanT said:
And once again we see why our insurance rates and deductibles keep going up!
You scratched your phone..............it's not indestructible..............deal with it like the majority of us do instead of trying to scam a replacement for something which you did yourself!
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I've had to replace two Atrix's so far, once because the housing was "loose" (probably manufacturing) and I called to see if there was a way to fix it myself and they said to just replace it. The second time was because the micro usb port was messed up (kept reading as if it was plugged in) so I brought it in and I was able to replicate the problem. Both times I had the phone back to them within 48 hours and both times the issue was physically apparent and replicated.
This is also an issue because a lot of us wanted an unlock-able bootloader but it was thought that many people who should not be "modding" their phone was going to try and probably take advantage of the warranty if they messed it up. This is just another version of that and it makes the argument harder for the rest of us that say we will take responsibility for our actions.
Put a screen protector on it and it won't get scratched. If the screen protector gets scratched get a new one.
Try putting a screen protector on it and see if the scratches are visible. They don't seem noticable to me. And no you can't repair with scratch remover cream. at least I didn't have much luck.
Another option buy the screen from ebay and repair it yourself. Not hard to do. I replaced mine after fallling from top of second story apartment building balcony on to the side walk. With otterbox impact case.
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The answer is no ill tell you why
it cannot be returned any device with liquid or physical damage cannot be exchanged or returned... but it really depends on the scratch
He said he is still in the 30 day period, all he has to do is take it back to the store and they will exchange it for a new one.
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On my iphone, I used automobile finishing tools to get a HUGE scratch out of my iPhone. I have not tried it yet on my Atrix, but are not they both made of Gorilla glass. Specifically, I used Meguir's #2 (like liquid sandpaper) followed by #9. Worked AWESOME to remove the scratches.
Gorilla glass is totally overrated. IMHO grab a couple of cheap eBay screen protectors before it's too late.
If anything, buy and use them for the peace of mind alone...
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jarsh92 said:
He said he is still in the 30 day period, all he has to do is take it back to the store and they will exchange it for a new one.
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This is different in each company and county. So like i earlier suggested, calling the company. You will not get any further with suggestions of our side.
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I have found there to be many places that can replace a screen for about 40 dollars in at&t does not take it back
Goes anybody else have this problem? I don't know why but the battery cover does not fit properly on the lower left side. 2 pins are visible and it creaks a lot when its moving around in my hands.
I went to an AT&T store to take a look at their display model and noticed the same thing.
No problem with mine. Are you sure it's fully seated? Lay it face down on a towel and run your finger all the way around the edge applying some pressure and see if it doesn't snap into place. I know from experience that it can look seated, but still need a little more of a push to get it all the way there.
There's not much the forum can so for you, just take it back.
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Take it off and snap the pins in from the bottom up.
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Mine is the same for sure, I have taken it off and tried to realign and it makes absolutely no difference. It creaks the most by the volume rocker, fairly annoying! I suppose I'll have to return mine as well then.
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There were quite a few pre orders that had this issue
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I took mine back to the AT&T retail store and they told me they could exchange the battery cover IF they got some returns back but after checking 3 AT&T stores Ive found that they are all sold out of the Galaxy Note and have no returns.
The second option they offered me was to wait until AFTER the 30 day period (yeah right) and go to the AT&T tech support store and see what they can do for me (yeah, like that's going to help)
So finally I told them that they should waive the activation fee while I look/wait for a solution.
Wow...if you call warranty they direct you to go to the store and have it exchanged. That is actually the policy listed online
http://www.att.com/esupport/article.jsp?cv=820&sid=KB64687
JonGarrett said:
I took mine back to the AT&T retail store and they told me they could exchange the battery cover IF they got some returns back but after checking 3 AT&T stores Ive found that they are all sold out of the Galaxy Note and have no returns.
The second option they offered me was to wait until AFTER the 30 day period (yeah right) and go to the AT&T tech support store and see what they can do for me (yeah, like that's going to help)
So finally I told them that they should waive the activation fee while I look/wait for a solution.
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Mine is the same way, three pins on the left side just wont snap into place and my back pops off occasionally. I haven't decided if im going to keep it or exchange it yet.
I put one of the metal like covers on the back and the clips dont line up right on it. I tried to shorten the misalligned clips to fit but anytime i tried to shorten one the whole clip popped off. Theres still enough to hold it on, but not as secure as my OEM one, which fits like a glove. So if these were modeled after some of the early backs, I can see why your having trouble as it had the exact gaps you are speaking of befoe I went all macgyver on it. I am sure OEM is better quality, but i would still recommend AGAINST my method of altering the clips unless it's your last ditch attempt before buying a recplacement back.
Hey all,
So my parents bought me a US AT&T SGII(not skyrocket) mid October, a couple of days after it came out, and I have loved it ever since. Anyway, yesterday I dropped my phone and the screen cracked pretty badly. There's like a shatter pattern in the bottom right and one long crack going diagonally across the middle.
Are there any suggested routes for getting the screen replaced or repaired... or really any ideas in general?
P.S. As far as I know there is only the default manufacturers warranty which I don't think would cover cracks this bad. I don't believe there is any insurance on this phone or anything like that.
Thanks for your help!
From what I've read, it's around 200 for a new screen.
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First of all I'm sorry that is your is crack. Like mentioned before you are going to have to play 200 plus for the screen. If you don't have insurance then I suggest that its best to replace the phone its. Most local shops that replace screens will tell you that they wouldn't replace it. Screen plus labor your looking at roughly 300 bucks. That's about the price of a new phone.
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I feel bad for the OP.
Hmm, another drop and screen shattered.
Probably a good time to get a case and screen protector.
jgordo32 said:
Hey all,
So my parents bought me a US AT&T SGII(not skyrocket) mid October, a couple of days after it came out, and I have loved it ever since. Anyway, yesterday I dropped my phone and the screen cracked pretty badly. There's like a shatter pattern in the bottom right and one long crack going diagonally across the middle.
Are there any suggested routes for getting the screen replaced or repaired... or really any ideas in general?
P.S. As far as I know there is only the default manufacturers warranty which I don't think would cover cracks this bad. I don't believe there is any insurance on this phone or anything like that.
Thanks for your help!
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Get Mommy and Daddy to buy you another?
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Did it have a case and screen protector? No case + no screen protector + no insurance = fail. protect your mommy and daddys investment. I have no pity for ppl who dont have protection.
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I dropped my phone a couple days ago, tried to not pay it any mind. It was inside a slippery pocket and I took off my coat to turn it inside out for the rain and the phone went with it, OF COURSE. Did a quick inspection, everything looked fine so I pocketed it and went on my way.
This morning I was surveying my phone near my bedside window and I caught this weird glimpse of an arch so I tried to rub it away thinking it was a smudge.
Tilted the phone a little more and noticed that it's actually the plate behind the glass. So fragile. </3
I didn't get insurance, so I could probably go sign up then come back a couple days later and act like "OH NO!!"? Or should I just get a case and call it good? The crack isn't noticeable unless you tilt the screen and stare at it for a moment, and there aren't many moments where I or myself is staring at the back of it. Performance doesn't seem to be altered either.
Thoughts? Suggestions?
My guess is that performance won't be affected.
However, cracks tend to grow. It may be small now, but it likely will get bigger, unless you're lucky enough that both extremities of the crack are headed towards the bezel. Your call, but with it being on the back, and if you're getting a case, I would deal with it personally. Not having insurance sucks.
Also, trying to get ins on it now is not a horrible idea. Particularly if the damage is tough to see. Florescent lights are horrible for seeing those defects, the sun is much better.
Edit: one letter of grammer
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Well the crack is heading from the bottom and arches up to the side. I'd take a picture of it but I only have my phone's camera and it might be a little difficult to even get a picture of the crack with a mirror. So I assume it couldn't grow any more from that. (I hope.) I'm buying a few silicone cases right now. :x
Edit: managed to get a picture of it with my webcam. See that?
sorry to hear...
this is the first phone i bought insurance for.
hopefully my Belkin bumper and Zagg kit will be in by the 27th so i can some level of protection on it. but would either have been able to prevent an impact fracture like that? i kinda doubt it. the bumper should make a it a bit less slippery at least.
i'd get insurance, while you can, if you're going to keep the device for a couple years i'm sure you'll have a good reason to call it in before all is said and done. either due to physical damage from being dropped one too many times or heck, just to replace the non-replaceable battery.
NOTE: BestBuy insurance = $10/mth over 24mths OR $170 if paid up front.
At first I wasn't considering insurance, but now I am definitely going to get it after seeing the crack. So when I get it, will I be able to play off the situation of my phone or will they look at it first and determine that it can't be replaced without a fee? I feel like I should've put this in Q&A with all the questions I have. :x Didn't think I had so many. Just wanna make sure so I don't **** myself over lol.
I am not sure how they will proceed as far as wanting to see the phone first. I wish you all the best with it !!
If they won't do it, some people have said that by putting a screen protector on it that usually keeps the crack from spreading. ( I noticed it is on the back, it should still work) Regards.
The crack isn't on the Gorilla 2, it's across the plate beneath it. So I'm hoping it just stays as is and doesn't fracture any further.
Murasakiii said:
I dropped my phone a couple days ago, tried to not pay it any mind. It was inside a slippery pocket and I took off my coat to turn it inside out for the rain and the phone went with it, OF COURSE. Did a quick inspection, everything looked fine so I pocketed it and went on my way.
This morning I was surveying my phone near my bedside window and I caught this weird glimpse of an arch so I tried to rub it away thinking it was a smudge.
Tilted the phone a little more and noticed that it's actually the plate behind the glass. So fragile. </3
I didn't get insurance, so I could probably go sign up then come back a couple days later and act like "OH NO!!"? Or should I just get a case and call it good? The crack isn't noticeable unless you tilt the screen and stare at it for a moment, and there aren't many moments where I or myself is staring at the back of it. Performance doesn't seem to be altered either.
Thoughts? Suggestions?
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My sympthies
We've all been there, done that. If they got a dollar for everytime they tried selling someone insurance to go with their phone but that person said "it's fine. i won't drop it", they'd be able to retire. I've been one of those people. Which is actually why I'm on this phone now instead of my Galaxy S3 haha
Good luck. One thing that bugs me is often the insurance doesn't cover drops.
If you can get best buy insurance I'd go for it. The only thing they don't cover is lost or stolen I hear.
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I read up online that geek squad has an advanced insurance that covers drops. But I don't think I can go back and get it because what do you know, I've hit the third week mark of having this phone. Fffff-.
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They might help you out with insurance at best buy. If not, you'd need to get something like square trade of zagg warranty or a competitor. Att insurance is a joke, 7.50/mo with a $200 deductible.
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Murasakiii said:
I read up online that geek squad has an advanced insurance that covers drops. But I don't think I can go back and get it because what do you know, I've hit the third week mark of having this phone. Fffff-.
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You have one month from date of purchase...least that's what they told me. Same as for the AT&T warranty purchase window.
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DraginMagik said:
You have one month from date of purchase...least that's what they told me. Same as for the AT&T warranty purchase window.
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Thanks for the info! I'll go back some time this week. Cutting it pretty close for myself. I'm hoping they don't notice the crack, maybe I can just get my phone replaced. Hopefully the advanced insurance isn't too much more.
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Murasakiii said:
Thanks for the info! I'll go back some time this week. Cutting it pretty close for myself. I'm hoping they don't notice the crack, maybe I can just get my phone replaced. Hopefully the advanced insurance isn't too much more.
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You just need to go in with the original receipt and say you want to add insurance. You don't have to show the phone then. Wait a week and then have the phone replaced. Done it twice.
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Or instead of scamming the insurance, you could just live with the purely cosmetic crack and have better karma. Just saying...
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What's the replacement payout at the end of 2 years? Do they replace the device or pay out the value?
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What does karma have anything to do with my phone?
Anyway I got denied insurance.
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Never mind I should have just not posted. Just annoys me seeing threads about how to scam insurance. And, yes, getting insurance after something is broken is a scam.
But regardless, I'll shut up now. Everyone can flame away.
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My thread isn't about scamming insurance, it was asking if I should ignore it and get a case or get the cases plus insurance so I'd be protected from further harm to my phone. Being snarky to posters because I asked for suggestions is unnecessary. I've never bought insurance for a phone before, and it just so happens that since there's a small crack I can't have insurance at all. Wonderful.
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You could get it over the phone with AT&T I bet.
Or squaretrade or zagg.
Hi everybody. So, I've had my S3 since April.. it was a birthday gift. I love it and baby it as if it were my own child.. yesterday I had taken my Otter Box Commuter case off to take out my battery because my phone had restarted itself, but had been stuck in some odd boot loop. So wah lah, took the battery out and put it back in and Bob's your uncle it fired right up. Normal.. now I've only dropped it twice in the past three months I've had it and well, nothing had happened to it, except for some minor scuffs on the back casing.. yesterday, being the second time I've dropped it, hit the concrete pretty bad but on the back side only.. it may have impacted a corner of the phone though but never flipped on the screen side. Well I immediately put my case on after going back in the house and today, actually just about 30 minutes ago, im just scrolling down my Facebook page and I feel and hear a click sound.. at this point I was just thinking my case had shifted or moved in some way but I started looking at my Facebook again and there is now a crack going from about the middle right side of my screen curving up towards the top left all the way to the bezel of the phone just beside the LED.. Now come on.. I know we all make mistakes, but I didn't really expect my screen to crack this early.. especially for the price I paid for this device. Has anybody had this happen to them before, and if anyone could point me to a good screen replacement place it would be greatly appreciated. Thanks.. ps, the top glass or screen is all that cracked.. The LCD and Digitizer seem to be OK.
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There are guides to replace the screen only but it's fairly involved and requires things like heat guns. Obviously it voids warranty but having an international version in US means you probably have no warranty at all.
The unit is often sold with screen but you can buy the glass only but you'd want to get a professional to do it I'd say,
Now when you're asking to recommend a good "Screen replacement place" what do you mean? You want us to recommend a shop? Not really knowing anythign about where you are, it's unlikely we can do that. Any descent repair shop / service centre should be able to help.
Please be aware, the general section is not the place for support threads. Should be in Q&A. I've reported the post to be moved.
I have read about the screen replacement and using a heat gun so yes I will have somebody who knows what they're doing get ahold of it. Do you know any long term effects of using a phone with a cracked screen are? Like other damages that could occur? Besides the glass cracking even more than it already is.. Thanks for the reply though, and sorry about the post in the wrong area..
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Theres a digitiser under the glass somewhere so it's possible to pierce that after some time if the glass gives. It's obviously weaker now. I would definitely recomend getting it changes ASAP.
Alright :thumbup:. Thanks for the suggestions.
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No probs. Good luck!