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Okay, so my samsung vibrant was a traded phone but now I am starting to get some random shutdowns, reboots, and the bezel 1/3 up is starting to creak badly. These issues did not occur when I traded the phone and for the first 2 weeks. Now it is starting to crap out. So can tmobile detect the phone as traded and if they do can I still get the replacement?
... I mean what did you trade another vibrant? Anyways I think they take down the serial # or imei and register it in the system when you buy it.
Sent from my SGH-T959 using XDA App
I think I've been driving everyone crazy with my questions about concerning my streaks restart loop.
I have tried everything I can think of to fix it and it's not working so I'm thinking maybe I should call in the warranty.
I of course have rooted my streak as I upgraded it to 2.1 then 2.2 then 2.2.2 then streakdroid then gingerstreak then back to 2.2. Does that mean I can't use the warranty?
I did purchase a squaretrade warranty as well and that's an option. I think they have a 50 dollar deductible though.
What says the mighty XDA community?
You have posted before you can get very small periods of normal operation. Try getting it back to stock (for AT&T either 340 or 353), if you get there turn it off, call Dell technical support and walk them through your issues. Most likely will get a refurb unit. Was pretty painless for me, 20 - 30 minutes talking to them and two days later FEDEX is dropping off refurb unit. I have one already due to power switch and wife because 30 pin went bad, and from looks of it going to call them again about the wife's. Anyway point being, get to official stock and RMA your Streak. Good Luck.
PS. Don't do your co-pay unless you really have too, Dell will replace free of charge as long as you are under warranty.
vanemburghj said:
You have posted before you can get very small periods of normal operation. Try getting it back to stock (for AT&T either 340 or 353), if you get there turn it off, call Dell technical support and walk them through your issues.
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I think I have it back to stock, but I recall tethering and wifi hotspot being in the build which means it couldn't be stock, right??
Good question am on 1.9.1, won't be home to later to look at wife's stock ROM to answer. Hopefully another user can answer shortly, if not I will make point to answer.
I agree with vanemburghj. Call dell and troubleshoot for a bit, then they will send you a replacement. I bought mine off craigslist in November and it had an overheating problem. Dell replaced it with a NEW unit and my name was not even in there system. I have always had great service from Dell.
Peeps99 said:
I agree with vanemburghj. Call dell and troubleshoot for a bit, then they will send you a replacement. I bought mine off craigslist in November and it had an overheating problem. Dell replaced it with a NEW unit and my name was not even in there system. I have always had great service from Dell.
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I have always been happy with Dell. I deal with them a lot at work. The Streak support seems to be spotty, but you also have to know how to talk with Dell support.
How did your overheating problem manifest itself?
htcjikelly said:
I have always been happy with Dell. I deal with them a lot at work. The Streak support seems to be spotty, but you also have to know how to talk with Dell support.
How did your overheating problem manifest itself?
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It started when I took my phone fishing and it was in direct sunlight for a few hours at 90 degrees. It restarted then kept boot looping. That is the only thing I can think of.
Peeps99 said:
It started when I took my phone fishing and it was in direct sunlight for a few hours at 90 degrees. It restarted then kept boot looping. That is the only thing I can think of.
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Hrm, mine got really hot one day sitting in the sunlight out by the pool. I wonder if that's what has happened to my streak.
Dell handled mine perfectly. All they care about is your Service Tag # and IMEI# if those don't turn up stolen or with any other issues you're golden. Oh and the manufactured date which goes by your IMEI.
htcjikelly said:
I think I have it back to stock, but I recall tethering and wifi hotspot being in the build which means it couldn't be stock, right??
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No tethering or hotspot on wife's 353 baseband, if you RMA make sure you get it back to stock.
Dell is sending me a replacement Streak!!!
That is good news, 3 times I have dealt with Dell for replacement unit, have been painless. Only issue was returned one for problems with 30 pin connector on phone, just to receive replacement with same issue.
When should you receive your replacement?
vanemburghj said:
That is good news, 3 times I have dealt with Dell for replacement unit, have been painless. Only issue was returned one for problems with 30 pin connector on phone, just to receive replacement with same issue.
When should you receive your replacement?
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I got the replacement yesterday and just preped the old one for return to Dell thanks to your post on the QDL tool.
I thought I had a problem getting into recovery until I realized I just needed to be pressing the volume up and down buttons.
I put the streak on 340 for the return.
Glad to hear it worked out for you, sure Dell has their issues but every RMA I did went off without a hitch.
I discovered last night that the referb unit has the exact same SIM card in restart loop problem.
I called Dell and the rep wanted to just send me a new Streak but they show as unavailible. So she said they could send another refurb. I'm going to ask if I can wait for a new one.
does anyone know if Dell charge for diagnostics, if they find the problem is not a defect? thanks.
Today the digitizer on my phone went out. The glass is fine, no cracks or anything, but the screen is black and white tie dyed looking. So it's hard to go from streakdroid 1.9 to stock when you can't see what you are doing! Will Dell replace with streakdroid on it?
Excellent. That means there will be one more in the refurb pile for someone else to purchase. The refurbs are becoming plentiful and at great prices.
htcjikelly said:
Dell is sending me a replacement Streak!!!
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when they sent you the replacement phone, did they include the battery cover as well?
thanks
So the 1 year manufacturer warranty was about to expire and decided to send my evo 3D to the HTC repair center because of a loose charging port and overheating issues. To make the story short, its been two weeks and they can't find it, the delivery confirmation shows it was received, so now they're investigating what happened to it and if they can't find it they'll replace it, or at least that's what I was told, has anything similar happened to anyone else?
Sent from my PH44100 using xda app-developers app
jz83 said:
So the 1 year manufacturer warranty was about to expire and decided to send my evo 3D to the HTC repair center because of a loose charging port and overheating issues. To make the story short, its been two weeks and they can't find it, the delivery confirmation shows it was received, so now they're investigating what happened to it and if they can't find it they'll replace it, or at least that's what I was told, has anything similar happened to anyone else?
Sent from my PH44100 using xda app-developers app
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get it replaced with an evo lte!
Did it show who signed for it?
jz83 said:
So the 1 year manufacturer warranty was about to expire and decided to send my evo 3D to the HTC repair center because of a loose charging port and overheating issues. To make the story short, its been two weeks and they can't find it, the delivery confirmation shows it was received, so now they're investigating what happened to it and if they can't find it they'll replace it, or at least that's what I was told, has anything similar happened to anyone else?
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At least you have an Evo Design to back it up, which isn't a bad phone.
ramjet73
The good news is that they actually received it, so it's their fault. If they didn't receive it, YOU would have to deal with the shipping company, which is an absolute hassle.
But anyway, since they lost it, demand they give you a brand new phone.
Just sent in my phone, can't decide if I am hoping they lose it or not.
The glue on the left side of my bezel started to come off and I sent it in hoping to just get that fixed. But I had hacked my phone. I just hope that they realize its hardware related and just fix it and forget about me hacking my phone...
Back on topic, if they lost your phone, I would demand a new phone at the very least. If not I would want a EVO LTE.
jz83 said:
So the 1 year manufacturer warranty was about to expire and decided to send my evo 3D to the HTC repair center because of a loose charging port and overheating issues. To make the story short, its been two weeks and they can't find it, the delivery confirmation shows it was received, so now they're investigating what happened to it and if they can't find it they'll replace it, or at least that's what I was told, has anything similar happened to anyone else?
Sent from my PH44100 using xda app-developers app
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yes happened to me before when i sent in my n1 for repairs. the postal service did show that it got delivered to HTC. i kept on calling them every 3-4 days for like 3 weeks non-stop. eventually, they admitted it was lost in their facility so they sent me a new unit.
hope this helps
Yeah I was hoping for a new phone too but I've just got a call from htc and they've found my phone. Apparently they received the package but didn't scan it in, so now it's in repairs, oh well
Sent from my PH44100 using xda app-developers app
meme405 said:
Just sent in my phone, can't decide if I am hoping they lose it or not.
The glue on the left side of my bezel started to come off and I sent it in hoping to just get that fixed. But I had hacked my phone. I just hope that they realize its hardware related and just fix it and forget about me hacking my phone...
Back on topic, if they lost your phone, I would demand a new phone at the very least. If not I would want a EVO LTE.
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I've had that happen to 2 of my EVO3Ds same left side.
Sent from my PG86100 using xda app-developers app
I got my HTC One from AT&T about a week ago. And just this night, a stuck green pixel has shown up on the screen. Its the only one. I've tried the stuck pixel testing thing for 30 minutes to no avail. My device has an unlocked bootloader running CM10.1.
Should I just keep trying to fix it and hope it goes away? Or should I try to go to AT&T and get it exchanged and how they don't notice. I'm very upset about this since I always have bad luck with this type of stuff. I went through 3 tablets all with dead pixels until finally giving up on getting a tablet. I also returned a new laptop as a result of a few dead pixels. So I'm actually losing sleep since this JUST showed up a few hours ago and now I can't stop noticing it.
definitely should return it back to stock using the stock RUU and return. Thats a manufacturer defect and they WILL notice.
Good Luck man
I just got my phone in the mail 3 days ago and upon turning it on it had a green stuck pixel too. However I'm kind of willing to just keep it because it took forever to get to me in the mail and it's the best phone I ever used haha. Does AT&T stores accept exchanges if I ordered the phone thru AT&T website? Or would they make me send it back in the mail?
Sent from my HTC One using Tapatalk 4 Beta
amaroth said:
I just got my phone in the mail 3 days ago and upon turning it on it had a green stuck pixel too. However I'm kind of willing to just keep it because it took forever to get to me in the mail and it's the best phone I ever used haha. Does AT&T stores accept exchanges if I ordered the phone thru AT&T website? Or would they make me send it back in the mail?
Sent from my HTC One using Tapatalk 4 Beta
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Go to a Corporate AT&T store and they should take care of it.
Sent from the "ONE" phone for me
I just received an insurance replacement Evo LTE. It seems alright physically, but the screen seems so cheap. There are blantant gradient lines when the screen is supposed to be solid black, and terrible viewing angles. I'm not very happy with this
Sent from my Nexus 7 using xda app-developers app
I actually received an evo lte as a replacement for a gs2 lol the same day the screen was lifted and had to goto sprint to get fixed
Sent from my EVO using XDA Premium 4 mobile app
I have a replacement that came with a green hue in the bottom right that takes up 1/7th of my phone. Took it to Sprint and the techs couldn't see it so they claim, probably due to all the lighting they have to make things look better than they actually are. Still working on getting them to fix this issue or I might just have to leave after all these years. I have paid insurance and repair fees for years without ever using it and have paid for this phone multiple times. There is no way they should be unwilling to give me a NEW or at least acceptable condition phone. Being that this is a lingering issue they seem to not want to resolve, they might be losing a lifelong customer. I refuse to be treated in such manner.
Sent from my EVO using Tapatalk 2
I also got a insurance replacement with a subpar screen, notice the horizontal lines a lot more than I did on my old phone. Oh well..
Sent from my EVO using XDA Premium 4 mobile app
Ha, I had my phone replaced last year for electrical issues with the motherboard. Well, when I dropped it, and broke the screen (the replacement), I took it in to pay my deductible and get another replacement...
They told me the phone was flagged as stolen! Wtf?! So, you replaced my first phone with a stolen phone? Lol
I just loved getting the cops called on me for something Sprint did... I did get a free replacement for my troubles, and a free month after I had already been slapped in metal bracelets and sat in the back of the cop car...
And you thought you had issues with replacements, lol...
Sent from my EVO using XDA Premium 4 mobile app
^^ clever username ^^
a senile fungus said:
^^ clever username ^^
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First initial then last name? Lol same here
Sent from my EVO using Tapatalk
Nah, it's the in jin 1989
If only I was that clever :sigh:... Ireyes is correct...
Sent from my EVO using XDA Premium 4 mobile app
I have gone through 3 replacements so far. I broke my original with water damage. First replacement only got 1x data. I had to force the tech to admit that i was right by doing a speed test with him back to back. and then going in to the hidden diagnostic and showing him it said 1x even though sprint showed 3g on the toolbar. I told him it was sprints way of trying to trick the customer in to thinking they had a better connection than what was available. This pissed him off, but I won. got a replacement sent.
The second replacement had the screen being lifted. You can visibly see the screen coming up, and at times the screen would stop working if i "moved" it in the right direction.
Third replacement could get no data type of data to another. Like 4g to 3g. the data would turn off. the radio was on, but said disconnected. rebooting sometimes fixed it. but it got worst and worst. To the point where I was rebooting 5x just to connect. I complained to no end non stop untill they replaced the phone. I had to show the tech and they said "well.. its rooted" and I said. well.. i flashed it back to stock and look, its happening still.
Fourth replacement, The compass does not work. No matter what I am doing, google maps and compass apps point to the north. Smart Tools also doesnt show me rotating the phone, but G-Sensor does detect the rotation and so does the camera app. But you know what. I ****ign give up.
I am going to take it in to the store just to ***** about it again and hope I get placed on the HTC One or something. But I think they just dont care. The phone is old and they will run it in to the ground until they are out of stock.