I had dust in my Lumia 920, which was kind of irritating, I think I read something that said it had something to do with the phone not being properly sealed. I took a can of duster and sprayed some right above where the parts of the shell joins and that got rid of it immediately.
Could be great, could blow more dust in. Nokia need to fix it. Worked for you though, so cool.
as it's a hardware problem, the fix might not be so easy and will most likely not happen for the 920... has anyone found a permanent solution to keeping the dust out - like somehow sealing this little hole?
Have this problem on my yellow 920. Att doesn't have any more available and they're not sure when/if they'll get anymore. Think I may send it to Nokia for fixing.
I sent mine in for repairs to Nokia today. Will report back once I get it back
pencilcase said:
I sent mine in for repairs to Nokia today. Will report back once I get it back
Click to expand...
Click to collapse
Do they pay for shipping? I am quite disappointed that my brand new phone already has a defect and since I'm past the 2 week mark AT&T will want to give me a refurb. I wonder if it's a better idea to send it in to Nokia? Will they hard reset it?
I just bought a Galaxy Note 2 so I'm fine with sending it in if it's a better idea.
petard said:
Do they pay for shipping? I am quite disappointed that my brand new phone already has a defect and since I'm past the 2 week mark AT&T will want to give me a refurb. I wonder if it's a better idea to send it in to Nokia? Will they hard reset it?
I just bought a Galaxy Note 2 so I'm fine with sending it in if it's a better idea.
Click to expand...
Click to collapse
Yes, shipping was payed for. I filled out a request on the nokia page for sending it in and they provide you with the forms and papers for packaging.
pencilcase said:
I sent mine in for repairs to Nokia today. Will report back once I get it back
Click to expand...
Click to collapse
Very keen to see what Nokia do about this, although I don't use the front camera but the amount of dust it's collecting is pathetic very poor workmanship by Nokia especially on a flagship handset. I've used air duster several times which only clears the dust for short time so now can't be bothered.
thanks
this did the trick for me thanks.
Went to the Microsoft Store in Bellevue, WA today.
Out of 5 Lumia 920s, 4 of them had dust in the front facing camera. One of them didn't have dust in the front facing camera until I blew into the earpiece.
hawc1506 said:
Went to the Microsoft Store in Bellevue, WA today.
Out of 5 Lumia 920s, 4 of them had dust in the front facing camera. One of them didn't have dust in the front facing camera until I blew into the earpiece.
Click to expand...
Click to collapse
So this probably means the proximity sensor is messed up on all of them. This is going to be bad for Nokia.
petard said:
So this probably means the proximity sensor is messed up on all of them. This is going to be bad for Nokia.
Click to expand...
Click to collapse
Yeah...my unit is arriving sometime this week. We'll see how that goes. There are people who don't have this issue at all.
Went to the U Village Microsoft Store in Seattle, WA. Again, 4 out of 5 Lumias had dust. The one that didn't have dust looked pretty new like it just came out of a box.
Ugh. I hope this isn't a design flaw.
Does anyone NOT have this problem?
I'd rather like to know where the entry point of the dust is specifically so I can block this ..
a) headphone port
b) directly above/alongside the top of the screen
pencilcase said:
I'd rather like to know where the entry point of the dust is specifically so I can block this ..
a) headphone port
b) directly above/alongside the top of the screen
Click to expand...
Click to collapse
It's the earpiece cutout in the gorilla glass right above the display. The glass isn't sealed very well to whatever is underneath it (the earpiece mesh I'm guessing, whatever it's called).
Some folks over on the Nokia forums will tell you the fix is to not put your phone in your pocket. LOL
I see a small gap between my glass and the next material...frame? Its not a gap but a space that is left open. I thought maybe it was for venting to keep any fogging from happening when the phone is pressed up against your face.
I had to blow mine out the other day, and it cleared it. But I dont expect that to always work.
Also I dont see much of a chance of it getting fixed, because its a build issue. Seems to me like the entire phone has to come apart and re-built in order to install a gasket or some foam or something to block the area. Ah well.
J.
I called AT&T on my phone because no amount of air could seem to get my proximity sensor to start working again. I just received my warranty replacement (a new phone because they were out of stock on refurbs) and it's already loaded with Portico!
How can I check the manufacture date? Maybe this batch won't have the dusting issues?
Gvr4-330 said:
I called AT&T on my phone because no amount of air could seem to get my proximity sensor to start working again. I just received my warranty replacement (a new phone because they were out of stock on refurbs) and it's already loaded with Portico!
How can I check the manufacture date? Maybe this batch won't have the dusting issues?
Click to expand...
Click to collapse
I remember reading somewhere that you can check the batch number. I'm not sure how though.
hawc1506 said:
I remember reading somewhere that you can check the batch number. I'm not sure how though.
Click to expand...
Click to collapse
Bump on this. Sent my 920 back to at&t and after 2 hours in my pocket the new phone has a good size dust particle under the ffc! WTF! Also, phone seems detached at the top of screen and unibody as did my other 2 920s. Love this phone otherwise!!!
Related
if you have the original case with no opening for the proximity sensor, email:
Customer Service <[email protected]>
and you may be getting free replacement. I just got mine and it is excellent. I had the previous one drilled, but it never worked well.
good luck!
Do you have a pic of the new case?
UPDATE
I have emailed fellowes, and have received a response. They say they are unaware of this issue, and request a receipt and more info on the problem.
I will post updates later....
i dont have the picture ,but simply the top of the new case looks just like the bottom, it is completely symmetrical.
To be honest, I first emailed BodyGlove, they responded about a week later and they forwarded my email to Fellows with their comments that I am right. So, maybe the first step is needed as well?
The address:
[email protected]
there is also a special address at fellows for BodyGlove branded products. Better chance they know abotu the problem:
[email protected]
The effort is worth it,the new case is perfect.
greg
Monotonyallthetime said:
I have emailed fellowes, and have received a response. They say they are unaware of this issue, and request a receipt and more info on the problem.
I will post updates later....
Click to expand...
Click to collapse
I have received a response and i am currently waiting for it to come int the mail I CAN'T WAIT
Monotonyallthetime said:
I have received a response and i am currently waiting for it to come int the mail I CAN'T WAIT
Click to expand...
Click to collapse
i'll have check into this also.
has anyone else had a problem with molded edges on the bottom of the screen cover scratching the sides of the keyboard??
I too have just emailed them hopefully i get a reply i explained to them the whole proximity sensor stuff. I do have the body glove case but i dont feel like drilling it, it might never be the same im a cluts.
imjussayin said:
i'll have check into this also.
has anyone else had a problem with molded edges on the bottom of the screen cover scratching the sides of the keyboard??
Click to expand...
Click to collapse
One more reason to wait for the innocase from Seidio...
Will the body glove case work with the Tilt 2 from AT&T? Is it worth the $30?
Great Case
I got my new case in the mail. this is a great case. Definitely worth the money. i cant believe tmo is still selling the old DEFECTIVE version of this case!?! when i confronted the guy to tmo, they are clueless of this issue.. lol
greenbean6819 said:
Will the body glove case work with the Tilt 2 from AT&T? Is it worth the $30?
Click to expand...
Click to collapse
I've been trying to find out the answer to this as well. Some websites out there say it will fit the Tilt 2, but some say it's only compatible with the T-Mo Branded version. I guess I'll call Body Glove tomorrow to find out.
Okay, so I spoke with a representative with the company who seemed fairly informed about the product (I believe her name was Ellen, but I can't really recall) and she told me that the Body Glove would fit the Tilt 2, but it would cover up the "Push To Talk" button. She also shared the issue with tilting, but that's something we already knew.
She added that there are 2 versions of the GSM case out on the market; and the one that compensates for the proximity sensor can only be guaranteed if you purchase through them at bodyglove.com (at the moment anyway).
Also, providing coupon code "neato" will give you 20% off the product.
With that said, I guess I'll have to order through them to be sure I get the one I want without too much hassle.
Alright, so I got this the other day and tried it on my Tilt 2.
I must say, it fits rather poorly... The GSM version is pretty unusable on the Tilt 2. The front enclosure is made too small for the phone so it doesn't even snap in. The phone fits inside the rear part of the case, but is very loose and only half way snaps in (I've actually had the phone fall out of it... luckily I was on carpet).
I'm gonna give these guys a call back and see what they can offer me.
I guess it was worth a try
I have gotten mine all ready and it works much better. The big change is in the face plate which is now just a ring around the outside instead of wrapping around the speaker. The funny thing is while I was waiting for it to come in I started using a hip pouch and now I'm happy without the Body Glove.
Does anyone else's sgs2 have a noticeable gap between the touchscreen glass and the aluminum bezel? Mine has a very noticeable one on the entire left side and bottom. The top and right sides are flush with the bezel. It looks like the glass wasn't cut to spec.
I want to get an idea of how widespread this is. Best buy didn't want to exchange it, and I could probably live with it if I can find a way to keep the dust out.
this is the first of this problem that I've heard. My bezel is flush against the glass. Pesonally, I wouldn't live with it. I would try to exchange it. Even if that means calling AT&T directly.
elhippo said:
Does anyone else's sgs2 have a noticeable gap between the touchscreen glass and the aluminum bezel? Mine has a very noticeable one on the entire left side and bottom. The top and right sides are flush with the bezel. It looks like the glass wasn't cut to spec.
I want to get an idea of how widespread this is. Best buy didn't want to exchange it, and I could probably live with it if I can find a way to keep the dust out.
Click to expand...
Click to collapse
Mine is flush... If you have a moment, please stop in at any AT&T store and see the unit(s) on the display rack mine and my two colleagues here at work have their unit's GLASS flush with Bezel... No visible nor noticable gap...
elhippo said:
Does anyone else's sgs2 have a noticeable gap between the touchscreen glass and the aluminum bezel? Mine has a very noticeable one on the entire left side and bottom. The top and right sides are flush with the bezel. It looks like the glass wasn't cut to spec.
I want to get an idea of how widespread this is. Best buy didn't want to exchange it, and I could probably live with it if I can find a way to keep the dust out.
Click to expand...
Click to collapse
Mine isn't uniform all the way around. The gap at the top of my phone increases going from left to right, looking at the phone.
It's a small difference, but I do see it capturing dust in the short time I've had it, about 3 weeks.
Thanks for the quick replies. I'm a little hesitant on exchanging because there is always the risk of getting a phone with even more defects.
But at least now I know it's not normal so I don't feel bad when trying to persuade Best buy to let me exchange.
Mine seems flush. If it isnt that much of a hassle would you post a picture of the gap? Im really interested to see it lol.
NascarFastcar said:
Mine seems flush. If it isnt that much of a hassle would you post a picture of the gap? Im really interested to see it lol.
Click to expand...
Click to collapse
Same here on my end.
Attached are pictures of my bezel-to-glass gap. As you can see, it's collecting a lot of dust in the 3 weeks I've had it. And this is with a case too.
I'm about to head out to Best Buy. Wish me luck!
elhippo said:
Attached are pictures of my bezel-to-glass gap. As you can see, it's collecting a lot of dust in the 3 weeks I've had it. And this is with a case too.
I'm about to head out to Best Buy. Wish me luck!
Click to expand...
Click to collapse
Good luck!!!
No luck. They wouldn't let me exchange because it was functionally okay. Oh well, at least I tried.
At this point I can live with it. The Atrix had many more build quality issues than this phone anyways.
elhippo said:
No luck. They wouldn't let me exchange because it was functionally okay. Oh well, at least I tried.
At this point I can live with it. The Atrix had many more build quality issues than this phone anyways.
Click to expand...
Click to collapse
Seeing as you're within your 30 day return policy, why don't you just return it then rebuy it? bit of a pain in the ass but might be worth it if it bothers you enough.
Sent from my ATT GS2
avengeryarr said:
Seeing as you're within your 30 day return policy, why don't you just return it then rebuy it? bit of a pain in the ass but might be worth it if it bothers you enough.
Sent from my ATT GS2
Click to expand...
Click to collapse
if it bothers him he just said it's collecting dust
Check in the i9100 threads for this issue and see if they found HOW TO RETURN IT. I know I read the same issues in there a long time ago.
Sent From My KICKASS CM7 AT&T SGS2
elhippo said:
Does anyone else's sgs2 have a noticeable gap between the touchscreen glass and the aluminum bezel? Mine has a very noticeable one on the entire left side and bottom. The top and right sides are flush with the bezel. It looks like the glass wasn't cut to spec.
I want to get an idea of how widespread this is. Best buy didn't want to exchange it, and I could probably live with it if I can find a way to keep the dust out.
Click to expand...
Click to collapse
One of my many Infuses had this. It was horrific. The AT&T manager gave me hell and claimed he couldn't see it but I pressed and he eventually caved and exchanged it for me.
Hell take it right to samsung, I would bring it right to them if no one else gives a replacement.
There are several issues. The one most people notice is that by design there is a 1 mm gap between the screen and the bezel. This was designed this way as with many phones because the screen expands and contracts in the heat, so there has to be a little play for it to move. It's normal. Some phones it's more noticeable, and the material they use seems to collect dust a bit more than other phones. I have 2 SGSII ATT versions and 1 SGSII International and all 3 seem to be dust magnets above the earpiece and on the left and right sides in the 1mm gap.
This is completely normal though. If you want a phone without a bezel, get an iPhone, hehe
elhippo said:
No luck. They wouldn't let me exchange because it was functionally okay. Oh well, at least I tried.
At this point I can live with it. The Atrix had many more build quality issues than this phone anyways.
Click to expand...
Click to collapse
Sorry to hear that mate
Mines is exact same way...I've noticed the dust build up and I tried to deal with it thinking it was a flaw on all the devices...now u got me peekin out of it every few mins
Sent from my SAMSUNG-SGH-I777 using XDA App
Don't use that as an excuse.. If they wont take it back Samsung will.. Just call the Samsung 800 number and get a RMA - explain there is a problem in the case integrity, If they say NO, then you have a free shot when it does screw up for any reason. Just make themPUT IT IN WRITING in an email and explain why they are denying the RMA. Once in writing, you have them by the ... if anything does happen to the display at all..
MakAttak said:
Don't use that as an excuse.. If they wont take it back Samsung will.. Just call the Samsung 800 number and get a RMA - explain there is a problem in the case integrity, If they say NO, then you have a free shot when it does screw up for any reason. Just make themPUT IT IN WRITING in an email and explain why they are denying the RMA. Once in writing, you have them by the ... if anything does happen to the display at all..
Click to expand...
Click to collapse
Hehe so aggressive... its such a small issue and they all have the issue, some people just exaggerate the seriousness.
Sent from my SAMSUNG-SGH-I777 using xda premium
I've been using my Note since I got it in March of this year. I didn't purchase a case as I had my iPhone 3GS for close to 3 years and never had an issue dropping it or damaging it.
A few weeks ago I took a picture and it didn't look real good. I opened other pictures I had taken previously and they looked much sharper. I looked into settings and everything looked normal. I looked at the camera window and noticed it was scratched and dirty looking. I tried cleaning it but that didn't do anything.
I contacted Samsung and was told this is physical damage and I need to pay to get this fixed.
I'm not one to try and get everything fixed for free but in this case I think it's a poor design of the camera window as it isn't caved in and sticks out and can get scratched by having the phone rest on it's back. I think this is the normal way to place the phone when I'm not using it.
I would like to know if you guys think this is a poor design or if I'm the one who messed it up ? I know I could of bought a case and this would of never happened but I think if a phone needs a case to keep this from happening then Samsung should supply the case or worn you that you need one. My iPhone 3GS with no case never had an issue with the camera window getting scratched.
If you think this should be covered under warranty how should I convince Samsung as they tell me it's not.
Thanks for your time.
Just hard brick it and return it in for warranty. That's how most folks nowadays do it.
Sent from my SAMSUNG-SGH-I747 using xda premium
I can't speak for your phone, but I never use a case on any phone. My phones go through hell, very dusty and harsh environment (custom cabinet maker / installer). I have never had a problem with my camera lense cover. And I'm the guy who walks in the office and does the toss slide on the desk with my phone. But one thing I'm very good about is nothing ever goes in the pocket with my phone. Change, keys, lighter, none of that. But as hard as they try to make sure everything they produce is of the same quality, there are exceptions that slip through the cracks.
I love my note!
21productionz said:
I can't speak for your phone, but I never use a case on any phone. My phones go through hell, very dusty and harsh environment (custom cabinet maker / installer). I have never had a problem with my camera lense cover. And I'm the guy who walks in the office and does the toss slide on the desk with my phone. But one thing I'm very good about is nothing ever goes in the pocket with my phone. Change, keys, lighter, none of that. But as hard as they try to make sure everything they produce is of the same quality, there are exceptions that slip through the cracks.
I love my note!
Click to expand...
Click to collapse
I always put in my pockets with nothing in my pockets. I will admit I do put it on the counter when I'm at a bar and may move it around on the counter but I still think a 600 dollar phone shouldn't have the camera window flush where it can get scratched.
I sent Samsung an email telling them I find this unacceptable and that this should of never happened and it's not because I'm careless. If they expect us to use a case then supply it with the phone or maybe tell us to never put the phone on it's back as the camera window may get scratched. Guess if they still expect me to pay to get the window changed I will have to learn how to hard brick the phone.
I love my Note and changed because I liked the bigger screen and having a better camera than my iPhone 3GS. I've dealt with Samsung for an issue with my TV and it was pretty hard to get things resolved. Now I have an issue with one of there phones and it seems to be an issue again. My 3GS had an issue with the sensor called Apple got an appointment at an Apple store got there 15 minutes later I was out with a new phone. The new phone had the power supply burn up. Same scenario call got to the Apple store 15 minutes later out with a new phone. That being said I prefer Android over iOS but for customer service Samsung is way behind Apple.
Thanks for the replies. Will keep yo posted on the reply from Samsung to my latest email.
That's your bad my camera is fine and I've had it since pre-order. No case either.
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
I hate to say this but "IF it had a case, this probabaly would've never happend". The HTC one X camera bulges out and so far there isn't a lot of complaints about the camera lense getting scraped. Claiming that it was poorly designed is just a bad excuse.
-Once you go NOTE, you'd say 4 inches a Joke
[Lady]: "How do you carry that huge phone in your pocket?"
[Note User]: "I'm used to having huge stuff in my pants"
I never touch my lens with anything but a micro-cloth (plus it's in a fairly thick case, so sliding it around isn't an issue), and even then I got a scratch on it straight through the middle the first week I had the phone. But it's not noticeable in pictures. You'd REALLY have to screw up the lens to be able to see anything in a picture, the focal point is so far away from the lens...
EDIT: You may be able to just find a replacement lens and fix it yourself. I did that on a prior phone when the lens cracked from being dropped.
The camera is just that lens with a ribbon cable that connects it to the mainboard. Its not too hard to remove. I have seen replacements for other phones available.
Thanks for the replies. All I know my pictures look grainy now and when I look at the lens/window it's dull looking and I can't get it back clear. If I messed this up I would like to know how I did this as I have done nothing different with my Note compared to my 3GS. Will look into trying to fix this myself as paying 75-100 to get this done by the Samsung service center is expensive. I could understand if I did something stupid to mess it up but as far as I know I didn't.
DS1969 said:
I've been using my Note since I got it in March of this year. I didn't purchase a case as I had my iPhone 3GS for close to 3 years and never had an issue dropping it or damaging it.
A few weeks ago I took a picture and it didn't look real good. I opened other pictures I had taken previously and they looked much sharper. I looked into settings and everything looked normal. I looked at the camera window and noticed it was scratched and dirty looking. I tried cleaning it but that didn't do anything.
I contacted Samsung and was told this is physical damage and I need to pay to get this fixed.
I'm not one to try and get everything fixed for free but in this case I think it's a poor design of the camera window as it isn't caved in and sticks out and can get scratched by having the phone rest on it's back. I think this is the normal way to place the phone when I'm not using it.
I would like to know if you guys think this is a poor design or if I'm the one who messed it up ? I know I could of bought a case and this would of never happened but I think if a phone needs a case to keep this from happening then Samsung should supply the case or worn you that you need one. My iPhone 3GS with no case never had an issue with the camera window getting scratched.
Thanks for your time.
Click to expand...
Click to collapse
Hi, perhaps you should look into getting a replacement lens from ebay.
Here's a link:
http://www.ebay.com/itm/OEM-SAMSUNG...795739?pt=PDA_Accessories&hash=item20c9df1c9b
If you think this should be covered under warranty how should I convince Samsung as they tell me it's not.
DS1969 said:
Thanks for the replies. All I know my pictures look grainy now and when I look at the lens/window it's dull looking and I can't get it back clear. If I messed this up I would like to know how I did this as I have done nothing different with my Note compared to my 3GS. Will look into trying to fix this myself as paying 75-100 to get this done by the Samsung service center is expensive. I could understand if I did something stupid to mess it up but as far as I know I didn't.
Click to expand...
Click to collapse
You obviously did if it's not an issue for anyone else...
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
Otterbox. Period.
Sent from my SAMSUNG-SGH-I717 using xda premium
Yes ....otterbox ....
Mine has been very effective ....g
I don't really like cases but I went with the otterbox commuter and I love it. You might want to look into a case once you fix the camera.
My outside silver bezel was scratched from dropping and it also has the camera window. Not to hard to replace. Just need to undo screws and something to pry it off. Found part on eBay.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
If you've been relegated to spending money to fix it or getting a warranty replacement, maybe try to polish it first, it has worked for me in the past with similar issues. I don't know if its a polycarbonate lense, but automotive stuff always helped me. Meguiars plastiX is the stuff I've used with reasonable success, at least with plastic parts. Maybe trying something like that will help clear it up, if the scratching isn't too deep anyway.
I am going to try this tonight.. as i also have a very very beat up camera window and mines been in a case from day 1. but its in my pocket with countless other things. i am going to try and hand polish it and if that fails low speed dremel with a polish wheel and some polish creme lololol worst that happens is i screw it up.. i've got a spare note anyways. I'll try and post some before an after pictures.
EDIT:
after looking at the protective shell its just plastic and not even attached to the camera. you can buy the replacement lens cover here for $5 and its 9 screws to change it out
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=140854323974
That's what I did. Hardest part is popping off the piece. I used something called an orange stick (plastic wedge thing). Its very easy though, hope it works out for you.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
ukguy115 said:
That's what I did. Hardest part is popping off the piece. I used something called an orange stick (plastic wedge thing). Its very easy though, hope it works out for you.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
Click to expand...
Click to collapse
If u take the phone apart so the back is off 9 screws and a case opener tool. you can bend those tabs straight and the piece falls right out. drop the new one in and bend the tabs down and done.
If you take some paper and roll it up and put it on either side of the camera when you're snapping the back cover on it will make it pop up enough to stick out a bit further than the camera cover but not so far as to stop it from locking all the clips on the cover. When you put it back down after that the camera cover doesn't touch the table.
Just opened my brand new S6 Edge from T-Mobile and the screen has about 6 small scratches and 1 decent scratch on the top left of the screen.
You can barely feel them with your finger but if you hold it on an angle you can seem them.
On the phone with T-Mobile to have them send me a replacement.
On a side not this phone is beautiful. The display is AMAZING!!
jimmydigital00 said:
Just opened my brand new S6 Edge from T-Mobile and the screen has about 6 small scratches and 1 decent scratch on the top left of the screen.
You can barely feel them with your finger but if you hold it on an angle you can seem them.
On the phone with T-Mobile to have them send me a replacement.
On a side not this phone is beautiful. The display is AMAZING!!
Click to expand...
Click to collapse
Pictures or it didn't happen
Brava27 said:
Pictures or it didn't happen
Click to expand...
Click to collapse
Could you be any more nerdy???
I don't have time to take pictures and was just putting this out there to warn people to look closely at their screen.
The 6 or so little scratches I found are very light but absolutely there.
T-Mobile is overnighting me a replacement.
For the record it was a S6 Edge in black 32GB
I just checked my black 128gb one and it has a perfect screen,
jimmydigital00 said:
Could you be any more nerdy???
I don't have time to take pictures and was just putting this out there to warn people to look closely at their screen.
The 6 or so little scratches I found are very light but absolutely there.
T-Mobile is overnighting me a replacement.
For the record it was a S6 Edge in black 32GB
Click to expand...
Click to collapse
Why would you post something without any proof?
Brava27 said:
Why would you post something without any proof?
Click to expand...
Click to collapse
Proof!!!
Why the eff would I need to have proof? You do not make any sense. Stop posting your nerdisms. HAHA
Just letting people know to check their screens under a bright light to make sure there are no scratches.
My phone does.
Even if I wanted to take a picture it would be hard to capture anyway. They are very fine small scratches.
jimmydigital00 said:
Could you be any more nerdy???
I don't have time to take pictures and was just putting this out there to warn people to look closely at their screen.
The 6 or so little scratches I found are very light but absolutely there.
T-Mobile is overnighting me a replacement.
For the record it was a S6 Edge in black 32GB
Click to expand...
Click to collapse
jimmydigital00 said:
Proof!!!
Why the eff would I need to have proof? You do not make any sense. Stop posting your nerdisms. HAHA
Just letting people know to check their screens under a bright light to make sure there are no scratches.
My phone does.
Even if I wanted to take a picture it would be hard to capture anyway. They are very fine small scratches.
Click to expand...
Click to collapse
You do not belong on XDA, please leave.
Yup.. Pics, or it never happened
Sent from my D6503 using XDA Free mobile app
Why is it so hard to believe his phone arrived with a few scratches? Every company has a few defects slip through QC.
I'm not trying to light a match here because I am a new member, is it really xda's thing to asuume everything negative posted without pictures means there lying.
Maybe I'm old, (I am) but I always thought forums were about a community for help and support and a way for people with like minded interests to come together. If that's the case I imagine I should just stay a lurker taking advantage of the developers Roms and not offering any input or help to others.
Bit of a sad world we live In if this is how we now define a community.
Guess I just still live in a different time.
I believe. I've had the same issue with Samsung and Other companies in the past. Just one of those things that can happen during assembly. Good thing is that they will replace it because it's a manufacturer defect.
Anyway thanks for the heads up. Good to know to look for this when I go get mine on the 10th.
Sent from my iPhone using Tapatalk
Brava27 said:
You do not belong on XDA, please leave.
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and dumbass comments like that are the reason so folks have actually left, or are afraid to post useful info... because they are ridiculed by those who have nothing better to do.
Core618 said:
and dumbass comments like that are the reason so folks have actually left, or are afraid to post useful info... because they are ridiculed by those who have nothing better to do.
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If you actually followed the conversation, you would see that the member threw insults at me for no apparent reason. So I guess if you believe that is allowed and permitted, then by all means....
My replacement is scratched up as well.. wtf
Same problem here. About half a dozen small hairline scratches in mine (128GB black). Not a huge deal, but I'm paying almost a grand for this phone, so I want it to be perfect.
Got a replacement coming, so hopefully it's alright. If not, I may just exchange it for the normal S6. Might be a manufacturing problem with the curved screen.
There is another thread in the general section with several people reporting the same problem. Not sure if samsung or tmobile is to blame but it is clearly a problem.
My phone actually had scratches on the back and light bleed by the bottom left corner. Im on the phone with tmobile but they are telling me the system wont recognize my phone's imei, possibly due to the phone not being officially released yet. They want me to order a new phone and return this one, and I will be credited. Wtf how are you guys getting phones overnighted? I reported the damage one the 2nd full day and according to the rep there is a three day grace period for damaged or defective goods.
lpforte said:
My phone actually had scratches on the back and light bleed by the bottom left corner. Im on the phone with tmobile but they are telling me the system wont recognize my phone's imei, possibly due to the phone not being officially released yet. They want me to order a new phone and return this one, and I will be credited. Wtf how are you guys getting phones overnighted? I reported the damage one the 2nd full day and according to the rep there is a three day grace period for damaged or defective goods.
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I wouldnt accept that answer I called T-Mobile and they ordered a new one and shipped it overnight for free. They tried to charge me for shipping and I said no way.
jimmydigital00 said:
I wouldnt accept that answer I called T-Mobile and they ordered a new one and shipped it overnight for free. They tried to charge me for shipping and I said no way.
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Too late. I was just so frustrated that I followed their instructions. I ordered one with next day shipping and was told my original order would be completely refunded, including shipping costs. So it will be a wash in the end, but I probably won't get the new phone until tomorrow and I am not sending this one back until I get the other one.
I will say that my phone came with a small scratch by the multitasking button but at this point I don't care. I was mad at first but I hate calling to complain.
My 32GB black one came yesterday (4/2) with overnight shipping and it had a couple of scratches on the screen and top bezel. Not deep enough to affect viewing on the display but noticeable when the screen is off and you see the phone in certain angles under lights.
Like the previous poster mentioned, the scratches are not all in one direction or in a pattern. Mine happen to go diagonally on different parts of the phone. I am guessing it is because the plastic front and back glass protector it ships in is not fully attached to the phone. It's like a plastic sleeve with a open top and bottom so the phone has a little room to slide around against the plastic as the box is thrown around delivery trucks. Mine came in a shipping envelope instead of a box so even the box with the phone in it had room to move around as it went through UPS.
These initial scratches are not a deal breaker for me for now though. The more concerning part is that it appears there has been no improvement in terms of anti-scratching/Mohs scale with Gorilla Glass 4. So my concern is how the phone will hold up over time without a screen protector if it was scratched so easily before I even got it.
Hey everyone,
So today I noticed that the black rubber that is under the battery flap of my phone is starting to peel off. It isn't too terrible yet, but I do use the waterproof feature of my phone regularly and I don't want to jeopardize my phone if this peels off. Does anyone know where I can get a replacement cover? I checked eBay and didn't have much luck so I am hoping some of you guys may know of another site that supplies the OEM parts.
Thank you!
mpeclipse03 said:
Hey everyone,
So today I noticed that the black rubber that is under the battery flap of my phone is starting to peel off. It isn't too terrible yet, but I do use the waterproof feature of my phone regularly and I don't want to jeopardize my phone if this peels off. Does anyone know where I can get a replacement cover? I checked eBay and didn't have much luck so I am hoping some of you guys may know of another site that supplies the OEM parts.
Thank you!
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Yeah a common thing on these phones (USB cover door). I have not found any yet either, AliExpress had some but were pulled or ran out (just checked again they are back now, so AliExpress has them again --
https://www.google.com/search?q=Z3v+usb+cover+&ie=utf-8&oe=utf-8). Better link -- http://www.aliexpress.com/item/for-Sony-Xperia-Z3V-D6708-OEM-SIM-Card-Micro-SD-USB-Charging-Port-Dust-Plug-Waterproof/32430237429.html
I had to take my (wife's phone as well) phone back to VZW and get a replacement phone due to this. If your phone is within the one year warranty go to VZW store and show them they will get you another phone.
I did a test and if you apply a tiny amount of Vaseline on the seal it will work better as well as make a more watertight seal, just lightly coat the rubber seal, good idea to do all doors like that, I have a product called "dielectric grease" that works even better, use sparingly, can get at auto parts store.
So glad this is an easy purchase if I need it. Thanks.
Sent from my D6708 using XDA Premium 4 mobile app
And just like that they're gone, doubt they were genuine OEM anyways
nickmpower said:
And just like that they're gone, doubt they were genuine OEM anyways
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They went fast! I just checked last night and I was going to purchase one this morning, but I guess that isn't happening.
Still cant believe you can't get these from sony. I don't know if I could trust and off brand copy to be waterproof
nickmpower said:
And just like that they're gone, doubt they were genuine OEM anyways
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No way! Crap, need to find a well stocked supplier of them. Description said -- Original - Brand New
But it also said -- Quantity: Large in stock
mpeclipse03 said:
They went fast! I just checked last night and I was going to purchase one this morning, but I guess that isn't happening.
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Sorry, like I said -- they are there, then they are gone.
nickmpower said:
Still cant believe you can't get these from sony. I don't know if I could trust and off brand copy to be waterproof
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Agreed, Sony should let people have access to their supplier. But then again Sony is greedy and wants the revenue from out of warranty repairs.
I think I may have found the part here: http://magboss.eu/articles.php?currency=EUR&cid=1600
mpeclipse03 said:
I think I may have found the part here: http://magboss.eu/articles.php?currency=EUR&cid=1600
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Let us know how it goes, it does appear to be the right cover and all but really can't tell without any pictures, those prices are odd (never mind found the USD drop down at top of page) and how long until delivered? EU, can you find out supply level?
1linuxfreak said:
Let us know how it goes, it does appear to be the right cover and all but really can't tell without any pictures, those prices are odd and how long until delivered? EU, can you find out supply level and in US currency cost?
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Thankfully, I was raised in an Italian household and in Europe, the comma replaces the decimal point. So if something was say $3.50, in Europe, it would be written $3,50.
I did try to order one and to no surprise, they are out of stock. I did find a set of them on eBay though.
mpeclipse03 said:
Thankfully, I was raised in an Italian household and in Europe, the comma replaces the decimal point. So if something was say $3.50, in Europe, it would be written $3,50.
I did try to order one and to no surprise, they are out of stock. I did find a set of them on eBay though.
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I found the USD currency price at top of page next to the language selector. Says 6.45 - 5.24 USD, there is a difference in USD and EU prices.
Glad you found one on Ebay.
My wife and I visited the VZW store today her usb cover seal tore again and I am still trying to get a good replacement for mine, both refurbished phone VZW sent out were junk, one the camera had a dab of something under glass on the lens and the other one the display was brown in tint or hue, if I don't get a good refurb in the next few tries I am going to just buy a cover and be done with it.
1linuxfreak said:
I found the USD currency price at top of page next to the language selector. Says 6.45 - 5.24 USD, there is a difference in USD and EU prices.
Glad you found one on Ebay.
My wife and I visited the VZW store today her usb cover seal tore again and I am still trying to get a good replacement for mine, both refurbished phone VZW sent out were junk, one the camera had a dab of something under glass on the lens and the other one the display was brown in tint or hue, if I don't get a good refurb in the next few tries I am going to just buy a cover and be done with it.
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When you get your next refurbished device just remove the flap that you need from it. Just be careful when pulling it out and hold the white connector ribbon really good so that your fingers don't slide down it and rip the cover off (from the white piece).
jal3223 said:
When you get your next refurbished device just remove the flap that you need from it. Just be careful when pulling it out and hold the white connector ribbon really good so that your fingers don't slide down it and rip the cover off (from the white piece).
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You know I thought of that, but just to darn honest to do that.
Life sucks sometimes for being that honest, but I sleep well at night.
1linuxfreak said:
You know I thought of that, but just to darn honest to do that.
Life sucks sometimes for being that honest, but I sleep well at night.
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There's nothing dishonest about that at all. They are sending you a replacement phone expecting to get one back without a flap, correct? I bet they would even give you permission if you explain that you aren't happy with the quality of the refurbished devices. The flaps are easily interchangeable without any repercussions.
jal3223 said:
There's nothing dishonest about that at all. They are sending you a replacement phone expecting to get one back without a flap, correct? I bet they would even give you permission if you explain that you aren't happy with the quality of the refurbished devices. The flaps are easily interchangeable without any repercussions.
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I agree with your logic, and I know the door is easily removed and replaced I have removed and replaced it on my phone several times. The phones are tagged with an identifying number and I bet VZW would be able to detect any deceit, would VZW care? Who knows?
1linuxfreak said:
I agree with your logic, and I know the door is easily removed and replaced I have removed and replaced it on my phone several times. The phones are tagged with an identifying number and I bet VZW would be able to detect any deceit, would VZW care? Who knows?
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No worries man. I'm glad there are still honest people out there with a conscience. I would suggest you to ask them though so there is no question about what you are doing. I'm fairly certain that they will allow you to. I would ask technical support rather than a normal CSR though. They seem to have more information. I've asked similar questions about refurbs and they are usually willing to do what it takes to make the customer satisfied (within reasonable limits). No harm in asking right?
jal3223 said:
No worries man. I'm glad there are still honest people out there with a conscience. I would suggest you to ask them though so there is no question about what you are doing. I'm fairly certain that they will allow you to. I would ask technical support rather than a normal CSR though. They seem to have more information. I've asked similar questions about refurbs and they are usually willing to do what it takes to make the customer satisfied (within reasonable limits). No harm in asking right?
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Thanks for the ideas, no sweat off my back yet VZW is the one footing the bill for postage on the refurbished phones.
Got one!
I got a new flap off ebay here: http://www.ebay.com/itm/131518465518?_trksid=p2057872.m2749.l2649&ssPageName=STRK:MEBIDX:IT
I received it in 9 days and carefully compared it side by side with a genuine one on a new phone and it appears the replacement is identical and genuine
nickmpower said:
I got a new flap off ebay here: http://www.ebay.com/itm/131518465518?_trksid=p2057872.m2749.l2649&ssPageName=STRK:MEBIDX:IT
I received it in 9 days and carefully compared it side by side with a genuine one on a new phone and it appears the replacement is identical and genuine
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Wow, pricey huh?
Yeah the price has gone up from $9 since I purchased, but still totally worth it. I got some wireless chargers and am only going to use those from now on.