I allowed my Lumia 800 to fully discharge overnight. Next day, I plugged into the charger. 2 hrs later, still dead.... later that day, still dead. Next day, tried all sorts (including all in the Seida website as below) Still dead. Took it back. Returned to Nokia.
Anyone else with the same problem - it seems it might be a problem associated with software version (ie a fatal flaw). When I get it back I'm gonna fully discharge again & try to re-charge. If it bricks again, it goes back for a refund.
I'm interested if others have had the same issue, so a picture can be built of the extent of the problem...
http://www.seidea.com/2012/02/14/no...e-battery-drained-devices-cant-turn-on-issue/
Thanks!
Mine has gotten discharged once. Though it turned on as soon as I put the charger in.
Hold power button 15 seconds+.
nope...
Nope.... tried holding power button for >30 secs, tried all other button combinations as recommended. No joy.
Are you using USB power or wall outlet power?
USB...wall etc
Tried both for extended period (several hours) - absolutely nothing.
When connected via USB to my PC, and with dis / re-connecting the cable etc etc (as advised) it started to do a restore, got to 80% then died. The L800 then UTTERLY was bricked. A further day of trying to kick it into life led to nothing so it went back to Nokia. Am told to expect it back / replaced within 7-10 days (this from T-Mob where it's on contract).
I had the exact same problem with my girlfriends lumia and after reading all the posts from Nokia forum and tried everything but the one with the heating of the battery , nothing worked.
So here is the solution that worked for me: I used the USB cable with zune and placed the device on my laptop right in a warm place ) ( by mistake ) after 5 minutes it started and now I told my gf to never let the phone discharge to 0%
Hope this is helpfull to anyone , thank you
Sent from my Galaxy Nexus using XDA App
You might have hit this bug covered by anandtech: anandtech.com/show/5266/nokia-lumia-800-review-nokias-brave-new-foray-into-wp7/2
Sounds like they had to plug and unplug a few times to get it going.
demeics said:
I had the exact same problem with my girlfriends lumia and after reading all the posts from Nokia forum and tried everything but the one with the heating of the battery , nothing worked.
So here is the solution that worked for me: I used the USB cable with zune and placed the device on my laptop right in a warm place ) ( by mistake ) after 5 minutes it started and now I told my gf to never let the phone discharge to 0%
Hope this is helpfull to anyone , thank you
Sent from my Galaxy Nexus using XDA App
Click to expand...
Click to collapse
heating the phone works. Mine ran flat and refused to turn back on, I heated it with a hairdrier, plugged the USB in (attached to the mains) and it charged! Not sure how long I heated it for but it was HOT.
is it just me or....
... is it reasonable to have a device that:
(i) you have to fret about ensuring it's ALWAYS got some charge, or run the risk of killing it, and
(ii) you have to HEAT IT WITH A BL**DY HAIRDRYER to make it start... ?
The purpose of my post was to see if this is a random, could-happen-to-anyone, fault... in which case, OK, I'll have Nokia sort it... or is it a design fault that (i) I would expect to be sorted before (& certainly after) launch and (ii) means I would look to send the 800 back & select a different WP7 device.
Anyway I hope mine comes back in good shape & that's the back of the problem.
Still interested in other experiences. I'm NOT really interested in HOW people got over the problem (hairdryers, rapid plug/unplug / extended USB sessions etc) - that is now a moot point since I sent mine back. I AM interested in a straight poll on how many other people had this problem... ie is it a design issue?
Thanks!
... yes ccalpha!
Thanks for that anandtech url - that's exactly the issue. Nicely described as a 'reboot loop' - a Catch-22 where there's insufficient charge to kick start the boot / charging process so it shuts down. Exactly.
Just to add, I upgraded my 800 to the latest software version via Zune, 2-3 weeks ago, so I would say that this issue is NOT fixed by the current software.
piattj said:
... is it reasonable to have a device that:
(i) you have to fret about ensuring it's ALWAYS got some charge, or run the risk of killing it, and
(ii) you have to HEAT IT WITH A BL**DY HAIRDRYER to make it start... ?
The purpose of my post was to see if this is a random, could-happen-to-anyone, fault... in which case, OK, I'll have Nokia sort it... or is it a design fault that (i) I would expect to be sorted before (& certainly after) launch and (ii) means I would look to send the 800 back & select a different WP7 device.
Anyway I hope mine comes back in good shape & that's the back of the problem.
Still interested in other experiences. I'm NOT really interested in HOW people got over the problem (hairdryers, rapid plug/unplug / extended USB sessions etc) - that is now a moot point since I sent mine back. I AM interested in a straight poll on how many other people had this problem... ie is it a design issue?
Thanks!
Click to expand...
Click to collapse
It's kinda tacky of you to tell people that it's not ok to share their anecdotal experiences in a discussion based community.
You'd be better suited turning your thread into a poll rather than a conversation.
sorta a fair point... it is interesting to hear what people have to do to get their phones working again. But my point remains - i was clear i sent mine back and that I was interested in sensing the extent of the problem.
Thanks to all those who responded. I'm grateful. When I get my phone back and if it bricks again, I'll be sure to have a range of hair utensils ready...
http://media.xda-developers.com/images/smilies/smile.gif
battery
Actually a poll is what I wanted to establish. I'm interested in mapping battery problems to (eg) firmware or OS revision. It may be that battery problems are prevalent with a particular revision. As I reported, I had the latest OS and my battery failed me.
If there is a generic product issue, we owe it to ourselves to highlight it.
I agree that it's interesting to hear anecdotes of how people fixed (temp?) the problem but my point remains that we shouldn't have to go to such lengths to manage / resurrect / fix our nice shiny (expensive!) Lumia 800s...
battery itself is fine, try turning on airplane mode you will notice expected power consumption, iirc ~4% / 10 hours standby . either component related to radio is faulty ( and i doubt that) either nokia ****ed up something with power management ( and they are to stupid to manage to fix it)
I believe it's generally acknowledged that current crop of smartphones are pushing the limits of battery technology - witness the many forums (Nokia, LG, Apple, etc etc) where the issue of battery drain is debated.
While my L800 is in dock with Nokia for repair or whatever, T-Mobile loaned me a Nokia 2330 (not so smart-phone) and I've had it 4 days now, used it as I normally would use the 800 and it's still showing full battery.
Having said that, I suspect that the L800 is hungrier than many (for some reason) and/or there is a basic flaw that is still not addressed with latest FW...maybe I'm wrong.
So it looks like I'm suffering something similar:
Last night I was charging the phone, and it suddenly stopped being able to open any apps, attempting that just left it with a back screen with white 'loading' on.
Powered on an off, then the phone couldn't get any signal, and the app opening problem remained. Powered off, removed SIM and powered on. Phone shut itself down and has not powered on since.
Left it on charge for a copule of hours, both USB and two mains adaptors, nothing. Tried button combinations, nothing.
It appears to be a brick.
Great.
Rusty! Hmmmm sounds familiar. What version of firmware ? Did you update to the latest a couple of weeks ago?
Feels as though there's a bigger problem than just high battery drain with some devices.
Anyone from Nokia read this forum? ...And care to comment?
worst thing is that it seems almost every device is affected, this is really big fail from nokia. even their official forum has similiar threads
Hello nokia... Anyone there?
As many have said (& on the Nokia discussions) the 800 is a lovely phone, spoiled by serious battery problems.
I've had mobile phones for 20+ years (work and personal) and this is the first time I've had to return one for repair. The 800 IS a lovely phone & WP7.5 is excellent in the main BUT Nokia will suffer if users no longer trust this lovely device.
Mine is with Nokia for [repair / replacement]... I will test the one I get back very quickly after getting it home. If it fails again, it goes back for refund...
I have been on the waiting list to get my Yellow 930 warranty replaced for over a month now.
Anyone else having this issue? If I change colors, then I can get one ASAP, but it seems holding out for another yellow is going to be a looooong wait.
Thanks
nokia repairs
My friend has the Yellow 920, went directly online to do a repair from Nokia website. 10 Days later, he got it back, they replaced the unit.
in the paperwork and his email it stated, that to preserve color preference, they transfered the case from original device.
might want to give them a try instead
http://www.nokia.com/us-en/support/troubleshooting/warranty-check/
Hello everyone! Probably everyone have seen an awesome video instruction about adding wireless charging option to lumia 800. Everything went great, but the device doesn't actually accept charge, it accepts charge every 2 seconds like led bulb on video. It obviously shouldn't be like that. Does anyone know how to solve the problem?
Hi everyone, my out of warranty Nokia Lumia 920 recently just freeze up, started showing noisy display and later went blank. After replacing the screen and the digitizer without any difference in the fault indication, it was later concluded the main board needs to be replaced. So, the help that I need is how to get a replacement unlocked/international board. I care not if it is refurbished as long as the board can be certified working. My location is Nigeria and can be reached on [email protected]. I'll appreciate any help that anyone can render.
Some quick background information. I had a Rogers Lumia 920 that was used on both Wind and Mobilicity (both AWS HSPA providers in Canada). The phone had multiple digitizer replacements, as well as a housing replacement. After doing a screen replacement, I noticed that I started having signal issues. Eventually, after further inspection of the motherboard, I had bent some of the antenna pins to the point that they were useless. I bought another Rogers Lumia 920, and kept the other one to use as a parts phone.
I happened to come across an AT&T Lumia 920 on Craigslist that said it only needed a battery for $50. It also said that rotation and Glance were not working. The guy threw in a Nokia wireless charger, so it was actually quite a deal at $50. I went and put my battery in the phone before purchasing it, and it did power on, so I took it.
Both the Rogers and AT&T Lumia 920 have the same part number, but only the Rogers one is pentaband. I’ve seen people on XDA theorize that there is some kind of software lock on the AWS HSPA, or that it physically comes with a different transceiver. While this phone was flashed with the Rogers firmware, I highly doubt the elaborate flashing methods others have tried was done o this phone. The phone definitely seemed to act like how I expected an AT&T Lumia 920 to act when I first put in a Mobilicity SIM card.
Since it didn’t come with a box, I have no way of truly confirming this is, in fact, the AT&T Lumia 920. With that said, the ad did say this was an AT&T Lumia 920 that was flashed with the Rogers firmware. The digitizer glass does have the AT&T logo. Also, when I got home and put in my Mobilicity SIM card, a network search only brought up CDN Roaming (Rogers), Bell, and Telus. This suggests to me that AWS HSPA was disabled.
With the battery issue resolved, I set out to fix the rotation and Glance issue. From what I’ve seen, these issues are usually due to dust under the screen around by the proximity sensor. I did notice some dust in the front camera area. While tearing the phone apart, I noticed that some of the antenna pins on the motherboard seemed to be unusually low. Learning my lesson for damaging my last phone, I raised up the pins that seemed to be low.
Before working on the Glance issue, I was connected to CDN Roaming and completed a call without issue. I always had to manually search for the network to connect to it, it would never automatically connect at startup. After I’d attempted to fix the Glance/rotation issue, I started up the phone, and attempted to search for networks, expecting to once again connect to CDN Roaming. It came up with “Search Failed”. I thought I’d screwed up another phone. But about 20 seconds later, the phone showed as being connected to Mobilicity. I completed a call, and data was working, and a run of speed test produced the expected results.
I rebooted the phone, and it didn’t connect to a network immediately. Initially I thought it was a fluke occurrence that it connected. But after it popped up a message that it couldn’t connect to my selected network (Mobilicity), about 10 seconds later, it connected successfully. Calling and data once again worked fine.
I did a hard reset of the phone, since I wanted the phone to load the backup from my other Lumia 920, which can only be done during initial setup. After the hard reset, the phone was immediately connected to the Mobilicity network after booting up. Calling, texting, and data all worked fine. The phone has continued to keep a connection to the Mobilicity network since last night.
What I think gives further credence to being the antenna pins being pushed down being the cause of AWS HSPA being disabled is the signal fluctuation I’m getting. With my other two Lumia 920s, with Mobilicity, when I’m on my couch, I always get 5 bars. The worst I’ll get in my apartment is 4 bars. The signal on this AT&T Lumia 920 is quite sensitive to the way that you hold it. On my couch, 4 bars are what I am getting on average, but it would fluctuate in between 2 and 5 bars. After work, I am going to further lift up the pins that were pushed down, and see if that improved/stabilizes the signal. I suspect that it will.
The rotation/Glance issue I suspect is software-related. My first attempt at a hard reset, when trying to enter my Microsoft account info, it froze. Another reset did allow me to enter my Microsoft account info, but now, the camera doesn’t work, while it did before I did the hard reset (even after getting AWS HSPA working). The flashlight program I use refused to install because it says there’s no camera present. I suspect that the proximity sensor is not being detected due to a software issue. The screen doesn’t turn off when making a call. Glance relies on the proximity sensor as well. Under Settings, Glance says there’s an update available, but going in brings up a blank screen, and no update comes in through the Store. I will be performing a full downgrade to the original software after work, which should fix all the software issues on the phone.
If anyone else wants to try get AWS HSPA working on their phone, the pins on the motherboard that appeared to be pushed down were the ones on the far right, above the WiFi antenna cable, as well as the ones near the top left hand corner or the motherboard. If anyone else has any success with this method, please let us know.
Rogers Lumia 920 here, and it is not picking up the AWS bands anymore. I am just curious, do you know exactly which pins were they?