[Q] GS3 sound stops working after a few minutes? - Galaxy S III Q&A, Help & Troubleshooting

Just bought a second hand GS3 from ebay, the screen had a small crack but otherwise was meant to be OK. I put Foxhound ROM on (I'm just used to having to upgrade the rom) and am finding that the sound will work fine after a restart, but then, after it has gone to sleep all sound will stop working.
I've tried clean wipes/formats etc. and also checked all relevant settings I could find (including turn off all sound in accessibility, what an odd option).
I've tried two ROMs and three kernels.
I've tried searching google and xda for hours but haven't found anything that wasn't related to the headphone port; this affects both speaker and headphone, although when the headphone is in and the sound has died I can hear some strange static noises when it's meant to play sound, could be interference or a clue.
I've dismantled the phone and inspected for damage, nothing obvious. While dismantled I tried applying pressure to the speaker flex cable and various other IC's to no effect.
It really seems like a software glitch since it only happens when the device goes to sleep;
You can turn the screen off and unlock within 3 seconds and it will be OK.
If you wait 5 seconds with the screen off - boom, no sound.
Any ideas? Is there some deep idle sleep setting that kicks in after 3 seconds I can disable or some way to log audio errors or... something?
Thanks

defroster said:
Just bought a second hand GS3 from ebay, the screen had a small crack but otherwise was meant to be OK. I put Foxhound ROM on (I'm just used to having to upgrade the rom) and am finding tht the sound will work fine after a restart, but then, perhaps after it has gone to sleep once or twice (never more than a few minutes unless I'm plying a game, in which case it stays on just fine) the sound, all sound, will stop working.
I've tried clean wipes/formats etc. and also checked all relevant settings I could find (including turn off all sound in accessibility, what an odd option).
Any ideas?
Click to expand...
Click to collapse
May Be The Phone Was Damaged, Try Stock ROM

i'm downloading a different ROM now but it takes hours (rural australian phone lines...)

same result with a different ROM =/ I've fixed many phones, computers etc before but not sure what to investigate here, guess i'll dismantle it and see.

A second rom and kernel same result.
Seems to lose sound as soon as it goes to sleep (screen off), really seems like a software problem but can't find any other reports on this phone similar.
Help!

Anyone?

Looks like a software problem but can't say where you can look.. If kernel is not the cause..
Maybe hardware after all..
sent from here, there, somewhere!!

The only way I can imagine it being hardware is if it's heating an audio ic during boot to make a connection and then when sleeping it cools and the connection is lost. It's a long shot but if it's software why is it not happening to anyone else? No weird software installed or anything.

defroster said:
The only way I can imagine it being hardware is if it's heating an audio ic during boot to make a connection and then when sleeping it cools and the connection is lost. It's a long shot but if it's software why is it not happening to anyone else? No weird software installed or anything.
Click to expand...
Click to collapse
Does the sound still work through headphones (after the sound stops working)?
Sent from my GT-I9300 using Tapatalk 2

no, it doesn't seem to be headphone jack related.
the only thing I changed (aside from the rom) that I can think of that MAY have done something is some network setting for my carrier (vodafone .au) - there was an option in foxhound rom or something, but I can't for the life of me remember what it was called, I googled it at the time to see what it was but have since lost the browser history, it was some feature of the phone network that stops sending requests to the network when the phone is sleeping or some such... I'm really grasping at straws there though.

can't seem to find a stock rom for Australia either?

updated OP with more info, sorry for the bump, i'll let this die if no-one's got any ideas.

defroster said:
no, it doesn't seem to be headphone jack related.
the only thing I changed (aside from the rom) that I can think of that MAY have done something is some network setting for my carrier (vodafone .au) - there was an option in foxhound rom or something, but I can't for the life of me remember what it was called, I googled it at the time to see what it was but have since lost the browser history, it was some feature of the phone network that stops sending requests to the network when the phone is sleeping or some such... I'm really grasping at straws there though.
Click to expand...
Click to collapse
I think you are talking about fast dormancy toggle.. But I do not think it will cause any problems.. Also as you have already done factory resets an app should not be a problem..
I can only think of hardware faults..
sent from here, there, somewhere!!

yes i just finally remembered it and tried disabling, you're right, no difference.
I'm having trouble figuring out how hardware could be the culprit though, since it's triggered by the screen off for more than 3 seconds, there's something in software causing it.. but you're right, why does it persist over a wipe then? argh!

Downloaded stock rom, problem remains

Related

Hero keeps "scrolling" to the right...

Hi
I have a weird problem...
Sometimes (not always, but like once every two days), my Hero just scrolls to the right in like every app... even on the homescreen
For example:
-on the homescreen, he scrolls to the right, so towards the last homescreen.. I scroll back, but de hero has its own will and scrolls to the right again...
- in the browser the Hero scrolls to every link (like I would scroll with the scrollbal to the right and it jumps from link to link)
- in an app with different tabs (like People) my Hero also scrolls to the tab on the right, so he goes from "all contacts", to "faorites", to 'groups", to "updates and events" etc...
- in messages, when I want to begin typing, the button "send" is selected in green (like I would've scrolled to the right)... when I'm typing, it doesn't occur..only before I've started typing...
also, I've noticed that like in the browser, when I hold my phone horizontally, the problem doesn't occur.. and when I hold it back ertically, the problem is gone (I think....) ...
Anyone who knows this problem ? Pretty weird, I know
Thanks in advance !
greets
PS: maybe it has to do with the G-sensor (cfr. holding horizontally: no problem...)
I guess that your problem is the trackball, it may be a bit loose on one side so that it will roll sometimes to the right.
Mine does this from time to time. I think it is dirt under the trackball. I just sping the trackball round a few times and it goes away.
HTC support instructed me to send the device to warranty repair due to this issue. Haven't done so yet, though.
Same here, also i think that is a only dust.
After re-spining TB it goes back to normal state
This has been demonstrated a common problem with the Hero. They told me to restore the firmware which is bull. Something's broken, hardware or software we don't know but I should think hardware.
Yeah, I'm still not sure whether this issue is software or hardware related. The whole dust thing seems a bit weird. Especially when my Hero accidently did this -right- after I got it out of the box and started it for the first time.
It's annoying though, but a flick of the scrollwheel always fixed it so far. (or reset)
Ah... I posted previously about this- My fault. Looks like a common problem.
Has anyone found a solution that works?
I also have this problem, for a while I thought it was only me...
I have same problem from time to time, not very frequently.
It's not a "dirt" problem, it has something to do with magnetic fields, which affect the trackball's logic. That's why you see this from time to time, at special areas.
Since a couple of days I have a new problem... the automatically scrolling to the right doesn't seem to appear anymore, but now I can't scroll anymore to the right with the trackball... all the other directions work... could this be software-related then (it cannot scroll anymore in the same direction it used to scroll automatically to...) ??
if it is just dirt... nay idea how to clean that? I've tried rolling with the TB a lot in different directions and even tried with a light moist cloth...
Pr0sper said:
It's not a "dirt" problem, it has something to do with magnetic fields, which affect the trackball's logic. That's why you see this from time to time, at special areas.
Click to expand...
Click to collapse
What, the Earth's magnetic fields?!
Actually that would explain a lot! I followed the textbook advice, and re-flashed the ROM. All was ok until this morning, and the screen started leaping left, rather than right!
...So I've reset the device, and downloaded the ROM again, and reflashed.
I have to say, I'd be surprised if it was a "dirt" problem, because every HTC I've ever owned has been very well sealed. (Unlike my Nokias!)
Is there any way to test if it's magnetic? (I guess "with a magnet...")
Ths has been discussed in greater detail here.
http://forum.xda-developers.com/showthread.php?t=546206
Hmmm... no closer to an answer though. I'll see if my re-flashing helps and will let you know.
I'm not sure it's worth returning my unit: sounds like it's a generic defect.
My network definately alters a lot as I travel a great deal. And I'm often in/out of Wireless zones.
Yesterday I tried the simple solution I turned off the device... put it back on.... and everything seems to work properly now even the trackball scrolls great again... don't know about you guys, but this solved the problem for me sometimes, the answer is just around the corner...
It happened on mine today (this morning when I came in to work) but it went away after it warmed up. It was cold this morning (2 degrees C or so).
It's not associated with WiFi, and I've tried resetting, reflashing and even switching off.
The problem keeps coming back though. It's completely random and really annoying...
singing hound said:
It's not associated with WiFi, and I've tried resetting, reflashing and even switching off.
The problem keeps coming back though. It's completely random and really annoying...
Click to expand...
Click to collapse
I am convinced this is a software issue. The problem is easy to reconstruct:
It is as simple as this: If there is data traffic in the background while on Edge network, this happens. I cant see how this could be a hardware problem. I have found this since I am on a train 3 hours every day and has had a lot of time to figure this out.
Sadly I havent found a way to disable edge network.
raskall said:
I am convinced this is a software issue. The problem is easy to reconstruct:
It is as simple as this: If there is data traffic in the background while on Edge network, this happens. I cant see how this could be a hardware problem. I have found this since I am on a train 3 hours every day and has had a lot of time to figure this out.
Sadly I havent found a way to disable edge network.
Click to expand...
Click to collapse
That's useful: I also commute daily and I think yours is a likely solution.
I just wonder if this is a problem with a batch of Heros... otherwise you'd think everyone would be suffering. It sounds like if I exchange my unit, there's every chance the new one would have the same problem.

Vibration dead

Hello
My friend got his Galaxy S2 today, but the vibration is dead, vibration settings is enabled and haptic feedback, but nothing works, tried wipe the device but still no vibration...
So it seems that it have to be sent back to repair... or do you guys know anything he can do?
Factory reset is about all .
jje
JJEgan said:
Factory reset is about all .
jje
Click to expand...
Click to collapse
I've done it 5 times, if you mean factory data reset via the settings.
no one knows what the problem is?
Your not the only one. My work colleague also received a Galaxy S II yesterday with no vibration working - he doesn't like to mess about, he sent it straight back. I'm starting to get really disappointed with Samsung, just like their TVs, constant defective units...
I have the same problem. Tried factory reset and installed new FW, but still nothing....
braap said:
I have the same problem. Tried factory reset and installed new FW, but still nothing....
Click to expand...
Click to collapse
My opinion:
Sounds like hardware . And the phone I so new ,returning it is the only option.
I have the same issue. Just noticed that i my phone did not vibrate on an incomming message and could nog get it to work through the settings panel either. It's very unexpected. I didn't do anything with it recently and I did not drop it either...
Going to try a reset, let's hope this works! :-/
Just love the phone so i would hate to return it and miss it a few days!
Edit 1: Just went into Test mode (*#0*#) and the vibration test did not work here either.
Edit 2: Factory Reset (within the phone) did not fix it either, so now I'm sending it in for repairs. Let's hope I won't have to miss it for too long... :/
Eureka, suddenly i noticed that my phone's vibration ability was back when walking to a shop with my headphones in. It seems like the headphone jack somehow influences things. Maybe a bad connection between these components?
Maybe you should try this out to confirm this.
Iam also having same issue..got my s2 a month back...have u guys got any ideas to fix dis bug....
Make sure it's a hardware problem after testing the vibration by dialing *#0*# and test the Vibration tool.
Mine's just done the same this morning. Second time now I've had to take it back. *sighs*
Got it repaired at Carphone Warehouse, said they replaced the screen, which kinda perplexes me as I thought most phones had the vibrate motor near the camera?
I've been using my Galaxy S2 lately as music player and noticed that the vibration on my phone doesn't always work (not on messages, phone calls or haptic feedback), even though I have the setting to "always".
I've browsed around online and noticed that other people have the same issue. Most wind up sending their phones back to the shop for repairs, but I fear it is just a bug and not a hardware issue.
So instead I play around with it and just before I frustrated want to send it into the shop, I think I found out how to "work around" this problem.
So the problem arises sometimes after plugging or unplugging head phones into the phone. What you need to do is:
- go to "settings"
- go to "sound"
- play around with the vibration settings (and the order is of importance, otherwise it doesn't work)
* set vibration to "only in silent mode"
* set vibration to "never"
* set vibration to "always"
On the last selection you will feel already that vibration is 'back' (if you use haptic feedback).
Sure, it works, but it is seriously annoying. I do hope Samsung quickly sends a patch/update to fix this bug!
Vibration died on my phone also. The trick above does not work for me.
It´s no bug, it´s hardware related.
If you move headphone plug gently sideways, it´s starts to work.
I think it´s bad contact or defective part.
I bought used phone and noticed it when i was testing phone.
I had to return it.. (didn´t , instead got it cheap..)
I opened up that phone that i got cheap.
I can now confirm that in my case there where flat cable broken on vibration motor.
Ordered new one on ebay.
In my case this phone has couple dents on chrome.
I think that voids warranty.
But look at the bright side.
I can fix it and phone was 170€ which is pretty cheap for me.
I can get more for my sgs1.
Sgs2 is very easy to open, if you compare to iphone 3gs.
[old thread, i know, but it's exactly as my problem]
The vibration doesn't work for a few days now, it only works when i plug the headphone jack just about when it makes the click sound, if i unplug it or plug it completely the vibration stops working (tested via *#0*#).
So, how did you guys fix this? Seems like a hardware problem but could be software too.
I have the same problem and also in my case is a problem with the headphones connector.
Now I wonder: but it is a defect in GS2 all or only some?
Had the same problem.
Just put my headphones in then while pulling out headphones jack switched silent mode on/off and it seems to fix problem. Maybe the problem is about shorting some contacts on headphones jack (in my case vibration turns off while headphones in) because of condensate which occurs while you carrying it in your pocket or maybe as Buffalee said its about broken flat cable who knows .

[Q] Microphone problem with eris. Hoping someone can help with a workaround.

Hardware related bug, hoping to bypass it completely.
Started happening about 2 months ago.
problem: When headphones/bluetooth are not connected, my microphone on the phone will not work. When either are connected, both the headphone/bluetooth microphone are working at the same time. I've been using bluetooth to place calls this entire time, Person on the other end gets a constant echo, if I cover up the phone microphone the echo stops(and they only hear what comes from the bluetooth headset).
I've flashed multiple roms, it seems to me like this is hardware related, but for the life of me I can't figure out how this seems to have got reversed in functionality (microphone on the phone should mute when headset is attached, not unmute)
Anyways, I'm perfectly fine using bluetooth, I never use my microphone on my phone for voice searches (I'm a southerner, it just doesn't work... yall.) i also never record videos. So, anyone know how I can keep the phone microphone muted full time?
That sucks
The same thing happened to my fiance's eris. I tried everything i could think of... its a hardware issue. She also had a problem with her track ball at the same time, it would not scroll down, only up left and right. She ended up getting a new phone, because nothing else worked. Sorry for your luck. Let me know if you find a fix.
tcsccer10 said:
The same thing happened to my fiance's eris. I tried everything i could think of... its a hardware issue. She also had a problem with her track ball at the same time, it would not scroll down, only up left and right. She ended up getting a new phone, because nothing else worked. Sorry for your luck. Let me know if you find a fix.
Click to expand...
Click to collapse
Thanks for the response. I'm 100% sure its a hardware problem. If I cant figure out a way to permanently mute the onboard microphone im going to buy a dead eris and just replace the little board with the usbport/microphone. If that doesnt fix it, I will see if it will boot up with that board removed completely. (have a battery only charger already.)
But before I do either, I would love it if one of the genius' around here (no disrespect, some smart folks on these forums) responded with a way to permanently mute it.
10 day bump in hopes that someone knows something that didnt see it. Wont do it again. *crosses fingers*

[headset] Sond/ Music Issues?

I have a strange Problem with my HOX+ its unlocked and rooted (but with shipped rom) and whenever i listen to music over the headset, the music stops randomly. It happens on several players and always the beats audio icon in the notification bar disappears. Is anyone experiencing that too?
I'm having the same problem. It only seems to happen when the screen is locked for me.
Sent from my HTC One X+ using xda premium
I've got the same problem too. I'm using viper rom. Happens when plugged in to my amped car sound system via AUX cable. Really sucks when your sound is being amplified and it drops out like that. Kinda ****s up the amplifier/speakers a little too.
Can we get any devs to look into this?
Also, can someone test to see if this issue still happens when using Llior's CM mod? Are you on international or ATT?
I'm on ATT.
Try to disable Power Saver mode. It surely can be related to this.
Yes I have discovered that disabling the power saver mode helps this. But it still happens sometimes. Someone pointed out that it happens less with the screen on. Maybe I should try to edit the minimum clock speed when the phone is in sleep mode? Viper sets it to 50 Mhz. Not sure what I should try setting it to.
If you could try this simple and safe hack : Click!
Worked out for many bugs. Let us know the result please.
Just tried the simple and safe hack. Looks like I did everything properly. Will test out the aux port later today in my car to see if it really did anything.
UPDATE: The hack didn't work. I did test the leaving the screen on trick though. That definitely helps.
It's a hardware issue. My aux port just died today. I hope I have some sort of warranty.
Unfortunately those thing happens. Hoping they honour their warranty, it's an hardware defect after all, it is not a software bug. Time to restore by default.
Let us know how it went.
Actually upon further investigation, a reboot made the AUX port work again... I still think it's a hardware issue.

Random Speaker Crackle

Is anyone else getting a slight "crackle" when doing things with the device?
While my device isn't doing it all of the time, the speaker will occasionally randomly crackle/pop when playing a brief sound (such as the sound made while tapping app icons or adjusting the volume).
Doesn't seem to do it when there's an actual constant sound playing though, which is pretty odd =/
I heard a crackle/pop on a display model at bestbuy. I hope its not a problem on all of them.
Robert542 said:
I heard a crackle/pop on a display model at bestbuy. I hope its not a problem on all of them.
Click to expand...
Click to collapse
I was beginning to wonder if I was the only one haha.
This sort of problem seems more indicative of a voltage issue than an actual speaker issue though at least, which means it could be fixed in an update if it is a widespread problem.
It reminds me of a problem I had with another device that was more or less fixed by either changing the governor or increasing minimum voltage.
Welp, my thread got moved here and this forum is pretty much a graveyard. If anybody else has this issue and happens to figure out how to fix it, please PM me, as I won't be bothering to check this thread.
As near as I can tell, it only ever happens while it's USB-attached to a PC (in my case, a Mac laptop).
Mine crackles for a few seconds every time I open the camera app. Didn't start out that way. Want to say it started about a couple weeks after I got the phone. Maybe after an update but not sure. Everything works so I've just ignored it.
Hi NeoRage. Am getting the same problem (crackling when opening the camera) - did the problem go away?
I have the issue too. S6 Edge I noticed it when editing my contacts, it cant be good that electricity is arcing someplace! but like someone else said, it keeps working so... I don't know if it coincided with Marshmallow but it was right in that same timeframe.

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