Related
Just wondering something here. How many devices do you think Verizon is having to replace/refund/take back for light leakage, dust under the screen, broken volume rockers, sunk power buttons, etc etc etc? How much money is Verizon losing over replacements getting swapped, possibly running out of stock for new customers, and losing business because people get sick of trying to find one? Will it get to a point where vzw starts taking the issue up with HTC for loss of revenue? Or am I just thinking too much about it? I've personally swapped 2 devices. And do you think HTC will ever clean up their manufacturing so we don't keep having to accept devices with the least fault simply because a replacement might have worse problems?
Sent from my ADR6400L using XDA Premium App
Honestly, this isn't anything new. HTC had this same issue with the EVO. Apple has had it with the iPhone, iPad and iPad2. Those are just the ones I've had personal relations with as I had the EVO, wife had the original iPad, and my niece has the iPad2. My coworkers had some of the issues you listed with their Droids. Nothing has changed and in my opinion, the profits companies make isn't comparable to what you think is a loss. Most consumers don't notice or care about the issue. If they do, their returned device gets sold, or given away, again as a refurbished phone.
Sent from my ADR6400L using XDA App
Yeah. I guess you're right. Its just unfortunate that it has come down to this. Do the evos still have the issues even brand new ones?
Sent from my ADR6400L using XDA Premium App
The only issue I've noticed is a sunk power button. Which I don't mind since it makes it tougher to accidentally bump it while in the pocket. Plus my case helps too.
Hopefully it won't sink to the point it stops working.
The same day HTC rails on Verizon for crippling their operating system with bloatware...
Sent from my ADR6400L using Tapatalk
I'm not trying to be a jerk or anything, but most of these "issues" that people have been having are wayyyyy over blown. I mean light leakage? Really? people have nothing better to do than notice a tiny bit of light leakage? Yes, mine has it too, but I would have never noticed it if someone else on here hadn't mentioned it. Coming from a picky person, I don't say this lightly. But most of the things that people are whining about happen to just about every manufacturer of electronic devices.If you want build quality then find someone to build a 2k device. This is merely a situation of you get what you pay for. Personally, I love my phone, and I wouldn't trade it for anything else. I've had moto's, and nokias before. Their build quality is no better than HTC(actually Moto is much worse.). Last, paying attention to build quality issues on a message board is the same as working in a car dealer for brand X and saying that all brand X cars sucks because all you have are problems coming in on those cars. We are a very small subset of phone buyers and we will notice problems that MOST people won't.
1454 said:
I'm not trying to be a jerk or anything, but most of these "issues" that people have been having are wayyyyy over blown. I mean light leakage? Really? people have nothing better to do than notice a tiny bit of light leakage? Yes, mine has it too, but I would have never noticed it if someone else on here hadn't mentioned it. Coming from a picky person, I don't say this lightly. But most of the things that people are whining about happen to just about every manufacturer of electronic devices.If you want build quality then find someone to build a 2k device. This is merely a situation of you get what you pay for. Personally, I love my phone, and I wouldn't trade it for anything else. I've had moto's, and nokias before. Their build quality is no better than HTC(actually Moto is much worse.). Last, paying attention to build quality issues on a message board is the same as working in a car dealer for brand X and saying that all brand X cars sucks because all you have are problems coming in on those cars. We are a very small subset of phone buyers and we will notice problems that MOST people won't.
Click to expand...
Click to collapse
Agreed 100%
Sent from my ADR6400L using XDA Premium App
I have gotten a Thunderbolt with a blown out speaker and crooked kickstand and another with major light leakage. It was so bad it looked like there were 2 leds on the bottom of the soft buttons under the buttons. When trying to use your phone in the dark it is not acceptable and I don't blame people for being upset. If im going to shell out $600 or sign a contract for something it better not be flawed out of the box.
My phone is perfect. I might have a sunk power button but it was like that from the start so its all I knew!
Love this phone.
Not the best, but not bad
I understand that everyone wants their new $200+ phones to have been constructed to a dimension accuracy of a micron, but I guess its inevitable given the mass production process... I personally have really bad light leakage, but it doesn't really affect daily use so why make a big fuss over it? At least verizon is replacing them and not blaming us for "holding it wrong." Cough. Cough.
pegasixi said:
I understand that everyone wants their new $200+ phones to have been constructed to a dimension accuracy of a micron, but I guess its inevitable given the mass production process... I personally have really bad light leakage, but it doesn't really affect daily use so why make a big fuss over it? At least verizon is replacing them and not blaming us for "holding it wrong." Cough. Cough.
Click to expand...
Click to collapse
+1
(10char)
1454 said:
I'm not trying to be a jerk or anything, but most of these "issues" that people have been having are wayyyyy over blown. I mean light leakage? Really? people have nothing better to do than notice a tiny bit of light leakage? Yes, mine has it too, but I would have never noticed it if someone else on here hadn't mentioned it. Coming from a picky person, I don't say this lightly. But most of the things that people are whining about happen to just about every manufacturer of electronic devices.If you want build quality then find someone to build a 2k device. This is merely a situation of you get what you pay for. Personally, I love my phone, and I wouldn't trade it for anything else. I've had moto's, and nokias before. Their build quality is no better than HTC(actually Moto is much worse.). Last, paying attention to build quality issues on a message board is the same as working in a car dealer for brand X and saying that all brand X cars sucks because all you have are problems coming in on those cars. We are a very small subset of phone buyers and we will notice problems that MOST people won't.
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Click to collapse
My first thunderbolt, the light leakage, was so bad you could see a steady line of light pouring out, forming a giant U from the bottom of the left side of the LCD, going all the way around to the bottom of the right side of the LCD, where the glass meets the bezel. I'm sorry, but when I'm paying 250 plus dollars for a flagship device, I expect a little quality control. These aren't things we should just have to expect and live with.
Sent from my ADR6400L using XDA Premium App
pegasixi said:
I understand that everyone wants their new $200+ phones to have been constructed to a dimension accuracy of a micron, but I guess its inevitable given the mass production process... I personally have really bad light leakage, but it doesn't really affect daily use so why make a big fuss over it? At least verizon is replacing them and not blaming us for "holding it wrong." Cough. Cough.
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Click to collapse
Exactly. At least our phones don't suffer from the death grip.
Then return it and get another one. With any electronic device you can expect a 10% or more defective rate. I'm not saying that none of the problems exist, but they exist with all phones, not just yours. You were just one of the "unlucky" 10% or so.
I'd love to get my hands on phone like the one Daniel Ocean's team procured to give to Willy Bank in Ocean's 13! Laser etched solid gold! Except Androidified! 4.3 inch shockproof screen and armed with a magnetron!
I swapped out today. It just seems unfortunate that issues like the light leakage (it may not be a big deal to some, but others it does matter) are something that people have come to expect and seem to have to live with. Especially when it seems like its as simple as the bottom of the screen not getting sealed as well as it should. Maybe I'm just picky, but ill keep taking phones back until I'm a satisfied customer.
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chrisjm00 said:
I swapped out today. It just seems unfortunate that issues like the light leakage (it may not be a big deal to some, but others it does matter) are something that people have come to expect and seem to have to live with. Especially when it seems like its as simple as the bottom of the screen not getting sealed as well as it should. Maybe I'm just picky, but ill keep taking phones back until I'm a satisfied customer.
Sent from my ADR6400L using XDA Premium App
Click to expand...
Click to collapse
And that's fine, the customer should be satisfied. But, there are alternative methods out there to seal the phone from that light leakage. A very small bead of black silicon should do the trick. It just seems like people expect 1000+ dollar build quality from a few hundred dollar device. If you want to take the phone back 50 times, that is your choice. However, being picky is not a build quality issue.
That is fair. But if it comes down to me having to take it upon myself to seal the screen with a small bead of silicon, that, at least in my eyes, is a fix for a build quality issue. And you are right, there is a difference between a 250 dollar device and a 1000 dollar device. However what about the folks that paid full retail for their phone? 599 I think? Are they entitled to expect more from the same device simply cause they paid more? In the end of it all, I don't feel like I should need to add a bead of silicon to seal my screen when it should have been sealed in the first place.
A friend of mine got the TB, and right away noticed multiple specs of dust under his screen. And I'm not talking about 1, maybe 2, he had a dozen or so scattered under his screen. How is that not bad QC? I know we shouldn't expect every device to be flawless and never expect issues, but some stuff just seems like it is easily fixable, stuff that the evo faced a year ago. That the Eris faced 2 years ago. And it keeps recurring in their devices.
Sent from my ADR6400L using XDA Premium App
I paid full retail fwiw.
Sent from my ADR6400L using XDA App
I'm not saying you're wrong at all, but I still feel like some of the things we have to live with, are things that we really shouldn't need to learn to live with. But how small of a bead of silicon were you thinking? I'm not taking this one back, there are only 3 small pinholes of light on the bottom.
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Hi guys,
New thing, i notice this on both i9100 phones (the one i sended back and the new one from today). There are like to almost same dimension parallel stains/distortions(?) on the bottom half of the screen and you can notice them only if is dark/semi-dark in the room and your phone is in front of a monitor/hdtv with a withe screen, in other conditions they can't be notice and from what i can tell they don't alter the image in any way. I will post a image from the first phone (the second one is almost the same) if you guys notice them or not, or you have a theory, please post.
Thanks.
Looks to me like a small manufacturing mark or defect in the polarising filter on the screen. I wouldn't be concerned with this, i doubt you'll ever get an LCD that doesn't have something like this.
the reason it is only showing up in front of a TV or screen is because the light coming off it is polarised. normally this shouldn't be visible, so the manufacturers aren't concerned
Somebody please correct me if i am wrong
No, i'm not concerned. I think is probably from the machine that holds the glass during production or assembly (because there are two i9100 with the same shape of the stains). I just wandered if other owners of i9100 notice the same thing with their phones, but from what i see nobody bothers...oh well, thanks anyway.
Well my phone doesn't have that. And phones I've had before haven't had that. If it doesn't bother you then that's fine...personally I'd be and would get a replacement.
These phones should be *perfect*
666fff said:
Well my phone doesn't have that. And phones I've had before haven't had that. If it doesn't bother you then that's fine...personally I'd be and would get a replacement.
These phones should be *perfect*
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Click to collapse
Ok sir, i will play this game, lets talk facts:
- This is my second phone after returning the first phone with the same problem and some package issue.
- The two phones come from the same online retailer but diffident distributors, this means is bigger than a batch problem.
- The problem is almost identical (two stains same shape), but visible only in one condition (mentioned above) and only from a very wide angle (btw if you tilt the phone in that light and angle the stains change color from darker to lighter).
- It doesn't affect in any way, shape or form the generated image, it can only be seen with the lcd off and in a fluorescent light.
- If you return for the second time the device, you have to wait for betwin 2-10 days (again) for the service department to come with a resolve and you risk to get a money back resolve, witch mean from 4-14 days to transfer your money in your bank account and after you start from the beginning with another retailer (all retailers have the same distributors).
With all above taken into account, honestly, what would you do?
*Hellover, let's play a game*
:0
I think you're very unlucky to get a replacement with the same problem. Like I said, mine has an absolutely perfect screen, and given the fact this is an expensive flagship handset, everybody should have a perfect screen. Even on cheap phones I've never seen the poor screen QC that I've seen on the GS2, it's a shame. But NEVER accept anything less than flawless. Imagine the blob gets bigger and distorts the image somehow? You will be angry!
Personally, it would be hassle waiting for a replacement or a refund etc, but I'd much rather have my money back or a flawless phone, than hold on to a clearly flawed one. It's bothered you enough to post up on XDA about it. Seriously man, just return it. Maybe get a cheap phone and wait til the Nexus Prime comes out...
666fff said:
*Hellover, let's play a game*
:0
I think you're very unlucky to get a replacement with the same problem. Like I said, mine has an absolutely perfect screen, and given the fact this is an expensive flagship handset, everybody should have a perfect screen. Even on cheap phones I've never seen the poor screen QC that I've seen on the GS2, it's a shame. But NEVER accept anything less than flawless. Imagine the blob gets bigger and distorts the image somehow? You will be angry!
Personally, it would be hassle waiting for a replacement or a refund etc, but I'd much rather have my money back or a flawless phone, than hold on to a clearly flawed one. It's bothered you enough to post up on XDA about it. Seriously man, just return it. Maybe get a cheap phone and wait til the Nexus Prime comes out...
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Click to collapse
GOD Damm it...man! Now i have to w8 for the "money back guarantee!!!"... i send it back because of YOU!....no man, thanks, you are right, i will settle for one with flawless everything. I attached a picture with the old one and the ex new one side by side.
I will change the retailer. lets hope third is a charm...
Later.
Well, third device, second retailer, same defect. I'm done, i didn't try the withe version but then again i don't like withe, so i will keep this one.
That sucks man. You could upgrade to galaxy nexus soon though!
Hi all, I found a defect on my Lumia 920's unibody casing. the top bezel is somewhat loose and it squeaks when the phone is cold and clicks when the phone is warm. I find it very annoying because I like to grab the phone from the top and bottom. here's a video of what I'm talking about:
http://www.youtube.com/watch?v=Vevk0LIlLPo
I already replaced my phone at my Rogers store... you might want to check yours and replace if necessary. I feel the clicking will get ALOT worse in the summer when the weather is hot.
HTCalltheway said:
Hi all, I found a defect on my Lumia 920's unibody casing. the top bezel is somewhat loose and it squeaks when the phone is cold and clicks when the phone is warm.
Click to expand...
Click to collapse
funny you mentioned this, i only just noticed the exact same thing about a week ago....
I had a similar issue with the unibody also.
It make noises when I press between the power and camera button.
I took the phone back to the Nokia Care and after more than a week I went there to have him back but it had the same issue. So I give it back one more time and I'm still waiting....
faeredia said:
funny you mentioned this, i only just noticed the exact same thing about a week ago....
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Click to collapse
digipix said:
I had a similar issue with the unibody also.
It make noises when I press between the power and camera button.
I took the phone back to the Nokia Care and after more than a week I went there to have him back but it had the same issue. So I give it back one more time and I'm still waiting....
Click to expand...
Click to collapse
do you guys all have the black version? I've heard that apparently different colored unibodies also have different stiffness...
also when did you guys buy your phones? build week?
I'm planning on getting a yellow unibody to switch out my black one.. but first I have to guarantee the yellow shell won't make those noises...
thanks for the replies!
I have a very slight click near the top of the phone (but not constantly) and that's it. I have the white version. I won't bother changing it because until I read this thread I can't say I even noticed it.
I got a black one on launch and its quiet. No creaks, squeaks or clicks.
Sent from my RM-820_nam_att_100 using Board Express
I have this effect at right side at the middle and at the top. Won't bother with replacements until it will be getting worse/other defects will appear.
To me it is a minor thing. Also no warranty that new one won't start to click after time.
If you put it in a protector like one should with a 600 dollar phone you won't ever even notice this issue. Plus other than an annoyance it has no affect on the phones function.
mine too
I have a black hong kong version. There's a creak/squeak at the middle left (no button) side. which is little disappointing to me when it's the most expensive phone I bought and build quality was very well reviewed.
Mine does this if I press in the middle of the bottom half of the back. Strange thing is it doesn't always do it, seems a fairly random issue.
Super Chimp said:
Mine does this if I press in the middle of the bottom half of the back. Strange thing is it doesn't always do it, seems a fairly random issue.
Click to expand...
Click to collapse
my old one does different things in different temperature. In freezing temp it's quiet, in room temp it squeaks, after gaming it clicks.
Solarenemy68 said:
If you put it in a protector like one should with a 600 dollar phone you won't ever even notice this issue. Plus other than an annoyance it has no affect on the phones function.
Click to expand...
Click to collapse
Cases and all other protection equipment are extremely annoying, and pretty stupid, too.
Super Chimp said:
Mine does this if I press in the middle of the bottom half of the back. Strange thing is it doesn't always do it, seems a fairly random issue.
Click to expand...
Click to collapse
You know what they say if it does it only when you press on it?:laugh:
HTCalltheway said:
do you guys all have the black version? I've heard that apparently different colored unibodies also have different stiffness...
also when did you guys buy your phones? build week?
I'm planning on getting a yellow unibody to switch out my black one.. but first I have to guarantee the yellow shell won't make those noises...
thanks for the replies!
Click to expand...
Click to collapse
Hello,
I have the yellow version from November last year and I didn't encountered any problem with my phone; I saw a lot of users that have problems and some strange of them but I haven't.
Regards!
Sent from my Lumia 920 using XDA Windows Phone Premium App
I have a red Lumia 920 and I am on my 4th unit because each previous phone has had creaking issues on the body. Now, these haven't been the only issues I have suffered but the others are irrelevant to this thread. It does annoy me. I cringe whenever I picked up the previous phones because of the creaking it would make. It makes the phone feel cheap, and quite frankly it shouldn't and thankfully Nokia agree.
I have had my current phone for a day now and so far no problems have developed so I am hoping for the best.
mine was fine until I dropped it twice in the same day (within about 10 minutes of each other) once on concrete, then for some reason decided to drop it again and it bounced off 3 different objects, since then you can hear a 'click' if I press down on the top of the phone in the centre near the front.
bit miffed as I have a scuffed corner now on an otherwise mint phone, have had it for a good few months tho so the novelty of how shiny and nice it looks has almost worn off
I have the white one, a friend of mine has the black one and has no issues with creaking/clicking on the case, but then he has had a silicon case for it since the day he had it, maybe that's helped?
Well, I have had the phone for 5 days and the squeaking/clicking appeared yesterday. I realized that a part of the body feels "hollow" inside so I proceed to disassembly the unit.
When I take out the cover noticed that in fact there was empty space between the case and the board. I put in some supplement (I had to try with several ones until I found the piece that let me close the phone with no extra effort or excessive pressure). Once I get it right, put the parts toghether again and the squeaking/clicking was gone. Also it doesn't feel hollow like before.
I think is a problem with the material expanding and contracting under different temperatures and because it doesn't have a true anchor to the sides (it goes in and out very easy, no extra seals on the sides). Pretty nasty thing for a High-End device.
PS: My carrier (where I bought the phone) said that it was "normal" and refused to replace the unit. Normal my ass!
Aside from that I'm very much inlove with the 920 and WP8.
Ren7on said:
Well, I have had the phone for 5 days and the squeaking/clicking appeared yesterday. I realized that a part of the body feels "hollow" inside so I proceed to disassembly the unit.
When I take out the cover noticed that in fact there was empty space between the case and the board. I put in some supplement (I had to try with several ones until I found the piece that let me close the phone with no extra effort or excessive pressure). Once I get it right, put the parts toghether again and the squeaking/clicking was gone. Also it doesn't feel hollow like before.
I think is a problem with the material expanding and contracting under different temperatures and because it doesn't have a true anchor to the sides (it goes in and out very easy, no extra seals on the sides). Pretty nasty thing for a High-End device.
PS: My carrier (where I bought the phone) said that it was "normal" and refused to replace the unit. Normal my ass!
Aside from that I'm very much inlove with the 920 and WP8.
Click to expand...
Click to collapse
I hope your supplement is a material that does not generate static electricity. Otherwise your fix may damage the phone beyond repair. Things like paper, cardboard, plastics like bag material that is not treated, cloth, and many others all generate static when in contact with other non conductors like the inside of the phone body. Just a warning from an RMA tech who has seen ESD damage from bad fixes and the customer stuck with a voided warranty.
Solarenemy68 said:
I hope your supplement is a material that does not generate static electricity. Otherwise your fix may damage the phone beyond repair. Things like paper, cardboard, plastics like bag material that is not treated, cloth, and many others all generate static when in contact with other non conductors like the inside of the phone body. Just a warning from an RMA tech who has seen ESD damage from bad fixes and the customer stuck with a voided warranty.
Click to expand...
Click to collapse
Yeah, it was non-conductive material. I sort of a tech guy so I know a little about that. I used something that I commonly use as aislant and vibration cancelling in my PC mods. But thanks very much for the warning anyway. :good:
Following the case, after keep ranting about that flaw with my carrier (and phone vendor) I'm with my second unit now, also yellow. I noticed that the power/lock button is lower that the volume and camera buttons but its not a problem (it is lower compared with the firt unit, if this one was my first surely I was going to think that this was the original design).
I've been looking like a paranoid squizo for other defects but so far, so good.
Pretty lame for a high-end phone and a WP8 flagship. Even if its just a batch. Still,, I freaking love the OS.
Hi guys, I got another problem... when I shake the phone I can hear something loose inside. I could also feel whatever it is moving around so it's something with big momentum.. so i'm guessing it's the battery.... I know the NL 900 battery is held down with tape but I don't think the 920 one is...
does anyone else's phone have something loose inside? I might have to open my phone up and see cuz I can't stand a flagship device doing this.... :/
EDIT: fixed!!! video: here
Its the OIS, the camera is suspended, so it moves when you shake it.
Im having the same problem its definitely something larger than than lens, what weird is that I don't remember the phone doing this when I bought it.
Ignore ANYONE who says it's the optical equipment.
Yes, the image stabilization apparatus make a VERY quiet high-pitched, hollow noise. But it is a well-known defect on lumia 920's that some of them have a loose battery that moves around creating a clunky noise and also the feeling of weight distribution changing. If this is you then it's a genuine problem and you need to get it replaced. For more information, check out the lumia 920 forum on wpcentral - do a search and you'll see it's a common complaint especially on earlier batches.
Hope this helps x
paddylaz said:
Ignore ANYONE who says it's the optical equipment.
Yes, the image stabilization apparatus make a VERY quiet high-pitched, hollow noise. But it is a well-known defect on lumia 920's that some of them have a loose battery that moves around creating a clunky noise and also the feeling of weight distribution changing. If this is you then it's a genuine problem and you need to get it replaced.
Hope this helps x
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guess I'm screwed because I bought mine overseas
ellokomen said:
guess I'm screwed because I bought mine overseas
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Click to collapse
well I'm assuming your Nokia warranty is valid so you can send it to them for repair can't you?
paddylaz said:
well I'm assuming your Nokia warranty is valid so you can send it to them for repair can't you?
Click to expand...
Click to collapse
in my country there isn't any nokia repair center for warranty purposes, the 920 isn't even on sale here.
okay...
hmm.. so it's also a very common problem...
I'll probably open up my phone and fix it.. everything else is perfect on the phone (no clicking bezels) and I can't stand being without my phone for even a day.
I'll post a how-to when I fix it...
FIXED!!
Good news! I fixed the loose battery in 10 minutes!!! it's a very easy DIY.
Video:here
all you need is the SIM removal tool and a T5 screw driver!
As with all these kind of things, I'm not responsible if you break your phone.. luckly pretty much nothing can go wrong.. just keep an eye on the ribbon cable.
Good luck!!
Breaking: Samsung Galaxy S23 Ultra UK units have screen defects, Samsung replied - SamNews 24
Samsung has recently launched the Galaxy S23 Series and some users started reporting that the screen of the ... Read more
www.samnews24.com
https://twitter.com/i/web/status/1625432044581822464
Mine unit from Poland also have this... More over i found one redditor that have bended unit.. I put mine on leveled (screen side) surface and also is bended... So meny $ a issues...
Check yours...
I am not going to defend Samsung etc, however if your unit is broken, got defects, or you are not happy with something - just send it back, ask for replacement or just return it then buy new one.
It's not just his... looks like a lamination issue.
Not something you should see on a flagship display.
Rather than owe up to it Samsung is making excuses saying it's normal. Translation: there must be a lot of them with this defect...
Joloxx9 said:
I am not going to defend Samsung etc, however if your unit is broken, got defects, or you are not happy with something - just send it back, ask for replacement or just return it then buy new one.
Click to expand...
Click to collapse
First: If you were read article you will knew that Samsung said it is manufacturing side effect so maybe it is not so obvious to return the unit. The defect is in the same place on all reported phones... Could be hard to get one without it as guy in twitter try 2 times and both have the same issue.
Second: If you were look inside the twitter comments you will see that it is not only uk but also in usa and other regions that are affected.
Third: 23u is my primary phone, so not so easy to just return it and stay without the phone as i also use esim. And more over i can get another unit with the same defect or even they will not accept it as they mention as it is side effect of manufacturing.
Right now it is not disturbing the use of the phone, but as i know it is there it is quite not comfy...
It's really irritating that people look for this nonsense that doesn't affect the functioning of the phone one iota and then share it around and ruin everyone else's enjoyment of their devices.
I can confirm that my US Ultra has this. Never would have seen it if it wasn't pointed out.
aureum said:
First: If you were read article you will knew that Samsung said it is manufacturing side effect so maybe it is not so obvious to return the unit. The defect is in the same place on all reported phones... Could be hard to get one without it as guy in twitter try 2 times and both have the same issue.
Second: If you were look inside the twitter comments you will see that it is not only uk but also in usa and other regions that are affected.
Third: 23u is my primary phone, so not so easy to just return it and stay without the phone as i also use esim. And more over i can get another unit with the same defect or even they will not accept it as they mention as it is side effect of manufacturing.
Right now it is not disturbing the use of the phone, but as i know it is there it is quite not comfy...
Click to expand...
Click to collapse
First - I read it, if you are not happy with the product, don't use it, simple. You still have 14 days to send it back if you are not happy, vote with your wallet.
Second - And? Not sure how big % of phones got that issue, but same as above applies, if people are not happy they should send units back. Maybe then samsung would acknowledge issue.
Third - No one force you to stay without phone, if you sold etc. your previous one or sent it back for trade in, then make a complain to Samsung.
And fourth, if you read my post with understanding you would get that I do not defend them. Sending back bad/wrong/broken etc product is our right, Samsung and S23 is not the only phone on the market, if you have issues with them, than feel free to buy something else.
I was angry with oneplus few years ago and guess what, I am on samsung now.
EtherealRemnant said:
It's really irritating that people look for this nonsense that doesn't affect the functioning of the phone one iota and then share it around and ruin everyone else's enjoyment of their devices.
I can confirm that my US Ultra has this. Never would have seen it if it wasn't pointed out.
Click to expand...
Click to collapse
We should not talk about any issues regarding quality of expensive phone to not irritating ppl? Hmm m ok.
blackhawk said:
It's not just his... looks like a lamination issue.
Not something you should see on a flagship display.
Rather than owe up to it Samsung is making excuses saying it's normal. Translation: there must be a $hit load of them with this defect...
Click to expand...
Click to collapse
If that's what they say and your unit have it, vote with you wallet and send it back, there will be no change when people moan on this forum and Samsung keep their sales.
aureum said:
We should not talk about any issues regarding quality of expensive phone to not irritating ppl? Hmm m ok.
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This is nothing but people hunting for reasons to dislike the phone. It has zero effect on functionality and you have to really be looking to even see it. It's a nothingburger discovery some iPhone fanboy found and put on Twitter to cause drama.
aureum said:
We should not talk about any issues regarding quality of expensive phone to not irritating ppl? Hmm m ok.
Click to expand...
Click to collapse
The problem is it's not supposed to be there at all. Not on my N10+'s. On a display that's not acceptable. It's a manufacturing defect and right where it's always in your face.
Worse, pretty sure Samsung was aware of this defect but they shipped them anyway. Like a brat they do what they want then make lame bs excuses for their actions. This isn't a injection molding tab Sammy, it's a screw up.
At this point there's no telling if over time it will get worse and/or spread. I'd return it for a cash refund especially at this price point, where the defect is and Samsung's condescending attitude.
but this is only visible with a strong light source, with certain angle of light with screen off. it has no impact on usability. i have seen it in the past on other curved displays
Edited by moderator to correct formatting
I upgraded to s23u with EE and i got it on 13th , 512gb ,green. Everything fine,until 3 days later when i installed a Samsung screen protector on,using a flashlight i was eyeballing for dust particles using a sticker. Right bottom corner i noticed a smudge, wiped off,still there, anyway upon close look ,in certain angle using the flashlight, i noticed this crease/bubble/dent around 4mm in width and 2mm height . To me it looks like a dent inwards rather than a bubble. Checked my pixel 7pro,nothing, checked my missus s21plus(flat screen),nothing, then i remembered i have stashed a galaxy s8(still works a take faster photos than s23u though) anything like this,screen was perfect.
Don't get me wrong, only in bright light ,shining directly on the screen you can see it. The touch screen works perfectly.
I contacted EE, the tech support said it looks like delamination or sort and could spread in time, right ,i said i do like the phone and i would like an exchange. EE delivered next day the replacement, as you guessed, same issue, this time half in size,almost not visible, but because i knew where and how to look ,i spotted it right away. Also very fine crease on the right,but almost not visible(unless you know what to look for).
Can i live with this ,yes i can,do i want to take a risk,thinking that potentially, ot could spread over thetime,hmm ,i don't. Opened a second return.
For ppl who said that this is not a big deal,remember, th ise damn phone is expensive and it should be perfect,like my previous s22ultra amd my 5 years old S8
I attached some photos 1,the first phone and 2
glad i am not that inquisitive otherwise i would still use nokia 3110
My S23 Ultra has it. Then I just realized after a year of using my S22 Ultra that this is the case as well... Guess it doesn't really matter.
nawat said:
My S23 Ultra has it. Then I just realized after a year of using my S22 Ultra that this is the case as well... Guess it doesn't really matter.
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even my old S8 has it
EtherealRemnant said:
It's really irritating that people look for this nonsense that doesn't affect the functioning of the phone one iota and then share it around and ruin everyone else's enjoyment of their devices.
I can confirm that my US Ultra has this. Never would have seen it if it wasn't pointed out.
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I'm still having trouble seeing it in these pictures, even when it's directly pointed out, lol. I'm not gonna examine my phone. It looks generally fine and I'm gonna stick with it.
aureum said:
We should not talk about any issues regarding quality of expensive phone to not irritating ppl? Hmm m ok.
Click to expand...
Click to collapse
I think the issue is that most people wouldn't even notice if someone didn't point it out to them in special lighting. I think you should be able to discuss and point out anything you deem flawed. But on the other end you should also expect pushback from people who think you are just being spoiled when you have the option to return it. I have noticed it on my Galaxy S23 Ultra US version but only by looking at it in lighting. I think the device is fantastic and even with that little flaw I will keep my device since I can't really notice it since I have a case on it.
catalin78 said:
I upgraded to s23u with EE and i got it on 13th , 512gb ,green. Everything fine,until 3 days later when i installed a Samsung screen protector on,using a flashlight i was eyeballing for dust particles using a sticker. Right bottom corner i noticed a smudge, wiped off,still there, anyway upon close look ,in certain angle using the flashlight, i noticed this crease/bubble/dent around 4mm in width and 2mm height . To me it looks like a dent inwards rather than a bubble. Checked my pixel 7pro,nothing, checked my missus s21plus(flat screen),nothing, then i remembered i have stashed a galaxy s8(still works a take faster photos than s23u though) anything like this,screen was perfect.
Don't get me wrong, only in bright light ,shining directly on the screen you can see it. The touch screen works perfectly.
I contacted EE, the tech support said it looks like delamination or sort and could spread in time, right ,i said i do like the phone and i would like an exchange. EE delivered next day the replacement, as you guessed, same issue, this time half in size,almost not visible, but because i knew where and how to look ,i spotted it right away. Also very fine crease on the right,but almost not visible(unless you know what to look for).
Can i live with this ,yes i can,do i want to take a risk,thinking that potentially, ot could spread over thetime,hmm ,i don't. Opened a second return.
For ppl who said that this is not a big deal,remember, th ise damn phone is expensive and it should be perfect,like my previous s22ultra amd my 5 years old S8
I attached some photos 1,the first phone and 2
Click to expand...
Click to collapse
return it and get your previous S22 Ultra.
I am not seeing it on mine but I could be blind
duckfart said:
I am not seeing it on mine but I could be blind
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It's probably present on certain batches; some will have it, others not. A major QC screw up. If the defect was minor you wouldn't be able to see it at all.
This is a defect that could effect the survivability of the glass. Glass is subject to some of the laws of hydrodynamics. This deformity causes new stress points. It may not crack there but in another area of the display, hydrodynamics. Glass is a peculiar substance with bizarre properties. Of course if it breaks Samsung will say it's your fault for dropping it.
DON'T SAY YOU WEREN'T WARNED