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So for those who have cracked their polycarbonate housing, badly scratched it or simply got tired of the old colour there is a way you can replace the housing yourself and it's a lot easier than it sounds and will cost you about 70 GBP if you are in the UK.
WARNING! I spoke to Nokia about it and this obviously voids your warranty so only do it if you don't care I did it myself and it worked, if you break something along the way I will not be responsible! Perform this at your own risk!
That being said the actuall process is very very easy and anyone with a screwdriver, a bit of common sense and a spare half an hour will be able to do this.
So first of all you need to order the spare parts. If you are changing the colour you'll need to order three: the housing, usb cover/flap, sim tray. If you replace with the same colour you dont need a new sim tray as you can use the old one. You also dont need to buy the USB cover as the old one can be taken off and put on the new body(however this requires you pulling it off with quite a bit of force which could result in breaking it or making it fit less firmly in future so i suggest that you do buy the new USB door either way) The process of placing a new one on is way easier than taking it off.
I ordered my parts off ebay from "Headlane Ltd"
here is the link for the cyan battery cover:
http://www.ebay.co.uk/itm/GENUINE-N...ps=63&clkid=6717331277486914548#ht_1577wt_854
Search for other parts simply changing the colour in the name or just type " lumia 800 sim tray" or "lumia 800 Usb door"
Anyway once you've ordered the needed items it's time to watch a youtube giude.
http://www.youtube.com/watch?v=YS9azQLWNAI
Now this is a FULL-FULL guide on how to completely tear the device apart. If you are only changing the housing then watch the first couple of minutes and the last ones.
Basically you only need these steps:
1. Taking off the screen
2. Taking off the battery cover
3. Taking out the battery
4. Taking out the motherboard
The rest (flash, side buttons, headphone jack, speaker, various antennas etc) stay in the old body and will be supplied in the new one so dont take them out. Although the middle of this video talks about how to do that. But i'll repeat again:
if you are just replacing the housing you dont touch those, it will be supplied in the new one. Basically you'll be able to see it when comparing what your new housing looks like to the one you just took off your phone. When they look the same, stop, FF to the end of the video where its being put back together and start doing that.
I did this myself in less than 20 minutes having watched the video prior to process. I wanted to change my black housing to cyan and did just that.
I've uploaded two images, one is work in progress and the other is finished work!
I'm in a bit of a hurry now otherwise i would make it more detailed, so if there are any questions post them! Plus the video is very very good at explaining this so thumbs up for the maker!
UPDATE:
Just wanted to add a couple of things now that i have a bit more time:
1.If you are changing the housing cover only whether it's to the same or different colour the relevant part of the video is up to 4:47 and from 14:27.
2.The things that come supplied with the new housing and therefore should be left in the old one are:
Speaker at the bottom
3g/gsm antenna next to the speaker
Wi-fi + BT antenna on the left
Heaphone jack
Camera flash (not the camera)
Side buttons
Small magnet that holds the USB cover in place
3.I used my thumbnail to remove the screen and in the whole process left absolutely no scratches/dents on the case or screen. It wasnt too hard to do.
4.In the video, the maker talks about the screw thats under the usb door telling us to leave it in at first as it wouldn't come out, mine fell out straight away when i flipped the case so be careful! Don't lose it! Put it back in when you re-attach the screen.
5.I found taking out the top left part of the screen quite hard using my thumbnail, so i used a screwdriver to push out the metal ring under the usb door (the one in which the screw was in). It's kind of common sense when you see it.
6.I also found it a bit harder than described in the video to take out the metal battery cover after unscrewing 6 screws. Maybe i was being too careful but within two minutes i managed to find the right pressure point and it snapped out easily.
7.Be very careful unscrewing the screws. I almost messed it up on the top right out of the six that hold the metal cover. It was in very tight and i twisted the head a bit withought the actual screw moving and it started to look very bad. Solved it by using a larger T6 screwdriver. Others were fine with T5 just dont rush.
8.I didnt use a magnetic screwdriver and theres no need at all.
my second picture work done!
Nice work! Thanks for sharing
There is nothing wrong with my phone at all... but the white lumia is soooo nice....
Mega Maniac said:
There is nothing wrong with my phone at all... but the white lumia is soooo nice....
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Click to collapse
you're right) i changed mine only because i wanted a cyan since a had a cyan N9. And i must say that i have made the right choice! I actually ended up with better build quality than i had on the N9 even though i did the lumia myself (the screen fits tighter, nothing squeaks etc.)
about the white, i havent yet seen a white housing for sale anywhere.. Perhaps its too early because i havent noticed any other coloured housing covers until recently..on ebay at least.. Anyway if someone finds one share the link!
I was looking at the same seller on eBay. Been searching for a white housing as well no luck yet.
Sent from my Lumia 800 using XDA Windows Phone 7 App
frankieboyo said:
I was looking at the same seller on eBay. Been searching for a white housing as well no luck yet.
Sent from my Lumia 800 using XDA Windows Phone 7 App
Click to expand...
Click to collapse
truth be told I was actually disappointed in how the white one looked when I saw it in phones4u yesterday. I think the white and the black are best suited for the minimalistic design of the n9. However I see cyan and magenta look cooler on the lumia even though before, I also thought the white would look awesome. That's just my opinion but I do advise you to go and check it out first
Mmm thanks might have a look first then.
Sent from my Lumia 800 using XDA Windows Phone 7 App
Is there any way to buy a housing in the US? The only one on eBay seems shady as it's listed as for an 800 but there's no camera button on the side.
http://www.ebay.com/itm/Blue-Origin...Cover-Faceplate-Nokia-Lumia-800-/280837607741
Sent from my Lumia 800 using Board Express
ShotSkydiver said:
Is there any way to buy a housing in the US? The only one on eBay seems shady as it's listed as for an 800 but there's no camera button on the side.
http://www.ebay.com/itm/Blue-Origin...Cover-Faceplate-Nokia-Lumia-800-/280837607741
Sent from my Lumia 800 using Board Express
Click to expand...
Click to collapse
That one definitely does not look OEM. Aside from the missing camera button, the flash is much closer to the lens few a few mm.
ShotSkydiver said:
Is there any way to buy a housing in the US? The only one on eBay seems shady as it's listed as for an 800 but there's no camera button on the side.
http://www.ebay.com/itm/Blue-Origin...Cover-Faceplate-Nokia-Lumia-800-/280837607741
Sent from my Lumia 800 using Board Express
Click to expand...
Click to collapse
Well the camera button can only be seen (or could) on the right one, but thats the housing for N9 look at the flash placement(two golden squares). The one on the right is supposed to be lumia's because the flash is in the right place but yes it's too close. Looks like this seller doesn't know what he's doing.
I dont know anything about US parts sorry. Does Headlane not ship to US? Or would that be too expensive?
Nah, you can see enough of the left item to see it's missing the shutter button.
Rusty! said:
Nah, you can see enough of the left item to see it's missing the shutter button.
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Click to collapse
either way the flash is in a different place on those two so they cant be the same case. so i would definitely not get whats on this picture. The seller might be selling actual parts just not know much aout them)
aslan93 said:
either way the flash is in a different place on those two so they cant be the same case. so i would definitely not get whats on this picture. The seller might be selling actual parts just not know much aout them)
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Click to collapse
Judging by the photo, it doesn't look like an OEM N9 nor Lumia 800. The N9 has the flash to the side of the lens and the Lumia 800 has the flash several mm above the lens. This is a cheap knock off.
The one on the right has the flash on the side of the lens, the one on the left doesn't.
It's just a mish-mash of crap
ok guys like i said before, the one on the right is the one for the N9, i have one and i know.. it also looks very legit (for the n9) at least it looks the same watch:
http://www.youtube.com/watch?v=mSJtUbnM46E
esp (2:33)
The one on the left is... i dont know wtf that is.. but the seller doesnt know what he is doing so i wouldnt buy from him.
Agreed. Looks dodgy. Headlane have there own eBay site and stock all the housings. Just emailed them asking when to expect the white to be stocked ;-)
Sent from my Lumia 800 using XDA Windows Phone 7 App
Ok just got a reply very quickly. Might have the white in a few weeks . £60 not too bad.
Sent from my Lumia 800 using XDA Windows Phone 7 App
aslan93 said:
Well the camera button can only be seen (or could) on the right one, but thats the housing for N9 look at the flash placement(two golden squares). The one on the right is supposed to be lumia's because the flash is in the right place but yes it's too close. Looks like this seller doesn't know what he's doing.
I dont know anything about US parts sorry. Does Headlane not ship to US? Or would that be too expensive?
Click to expand...
Click to collapse
Funnily enough, a week ago when I found this auction the pictures of the housing were clearly a Lumia 900, with the flash on the side. The pictures changed to what they are now a few days ago so.... definitely shady.
Yeah, the problem with Headlane is they don't ship to the US at all. They don't even come up in the search on the US site.
ShotSkydiver said:
Funnily enough, a week ago when I found this auction the pictures of the housing were clearly a Lumia 900, with the flash on the side. The pictures changed to what they are now a few days ago so.... definitely shady.
Yeah, the problem with Headlane is they don't ship to the US at all. They don't even come up in the search on the US site.
Click to expand...
Click to collapse
They may have been images of the N9 housing, which also has the flash on the side.
I noticed on some of my pics a blur on the left side and most others do not. When the background is farther away it seems blury compared with the 900 photos which don't do that. I will post a sample of a pic of my motorcycle later, but I was wondering if anyone else noticed that.
Due to the smaller aperture size you get a reduced depth of field. Therefore if you focus on something farther away things that are nearer will turn out blurry at some point. Similarily if you focus on something near you the background will blur. That effect is well known in photography: http://en.wikipedia.org/wiki/Depth_of_field
Most phone camera lenses have a very large depth of field due to their small size. I guess that is the reason for the effect you're having. In regular cameras or at least SLRs you can adjust the aperture to change this but with smartphones it's constant.
StevieBallz said:
Due to the smaller aperture size you get a reduced depth of field. Therefore if you focus on something farther away things that are nearer will turn out blurry at some point. Similarily if you focus on something near you the background will blur. That effect is well known in photography: http://en.wikipedia.org/wiki/Depth_of_field
Most phone camera lenses have a very large depth of field due to their small size. I guess that is the reason for the effect you're having. In regular cameras or at least SLRs you can adjust the aperture to change this but with smartphones it's constant.
Click to expand...
Click to collapse
Sounds reasonable, but it does not explain the reason the left side is worse than the right... here are some samples of what I mean.
https://www.dropbox.com/s/0kh2recr74d1o0a/WP_20121205_002.jpg From the front tire to the tree on the far left, and look at the distance on the right... fairly ok.
Again
https://www.dropbox.com/s/yikkpiymypxsm2t/WP_20121130_012.jpg Look at the focus on the right compared to the left at the same distance... you can also see by the left end of the bike it is out of focus. I have plenty of indoor shots that are perfect, some out door. However, it seems the outdoor shots are having the most trouble. Right side looks ok.. left side not so good.
Low light
https://www.dropbox.com/s/5d7jksw40ylg024/WP_20121125_016.jpg
Different story
That looks like either gunk on your lens, or an actual hardware problem (either with the image stabilization system or the AF lense)
That does not look like normal DOF focus.
schettj said:
That looks like either gunk on your lens, or an actual hardware problem (either with the image stabilization system or the AF lense)
That does not look like normal DOF focus.
Click to expand...
Click to collapse
Cleaned the heck out of the lens, no change. Bought the phone on Craigslist so calling Nokia... will see where that gets me.
Its the lens .. the N8 had a similar issue. All in all the only Carl Zeiss lens on a phone that deservers the name and it somewhat performs accordingly is the one on the 808.
go0gle said:
Its the lens .. the N8 had a similar issue. All in all the only Carl Zeiss lens on a phone that deservers the name and it somewhat performs accordingly is the one on the 808.
Click to expand...
Click to collapse
My N8 had the out of focus problem on the right of every picture. My 920 doesn't have the problem so it's worth getting your checked by Nokia.
Bad lens or assembly problem.
WARNING!!!!!
Called Nokia support on this issue and eventually they had me do a hard reset. This had the gears on a spinfest! After an hour I reset the phone and all that would come up is the Nokia logo. Apparently others have called on the battery issue and had the same problem. If you aren't ready to up and send the phone back to Nokia... say it's the weekend and you called on a minor issue.... Never fear, I fixed mine on my own.... using the Nokia care suite. Treat it as you are refurbishing a non booting phone. It had me up and running. With the blurry lens unfortunately. http://www.mediafire.com/?xos6ckvsas5xkdi#!
I wanted to update this thread
No receipt, who knows where it came from, paid for at a used phone price, Went down to AT&T to get a SIM for a Radar I bought off Craigslist as a backup unit... They covered the phone with a lens issue, they did not have one to swap out in the store so they overnighted me a replacement. Much better photos all the way around! I was pleasantly surprised.
basically sometime is the lens blurry.. need to get nokia care to clean the lens and it should be ok
Thai Damen said:
basically sometime is the lens blurry.. need to get nokia care to clean the lens and it should be ok
Click to expand...
Click to collapse
Eventhough I bought the phone on Craigslist used, AT&T took care of it right away. The photos all the way around seem to be coming out better. Maybe there was dirt back there or the lens was messed up, I don't know. All is perfect now, some of the photos are jaw dropping what a mobile phone can produce.
awagner said:
Eventhough I bought the phone on Craigslist used, AT&T took care of it right away. The photos all the way around seem to be coming out better. Maybe there was dirt back there or the lens was messed up, I don't know. All is perfect now, some of the photos are jaw dropping what a mobile phone can produce.
Click to expand...
Click to collapse
how did at&t take care of it?
chikoo said:
how did at&t take care of it?
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Click to collapse
I guess I wasn't clear on that... you get in a rush sometimes.. I wanted to keep people updated on that becuase what happened with support and how I was able to bring the phone back to life.
I strongly urge anyone who buys a Nokia Phone to have the care suite... just in case.
Here is what happened at the At&t store: I called Nokia support.. went through the reset game and filled out the RMA form. I talked with At&t briefly about my situation. I bought a Radar to use temporarly, the plan was to unlock it and sell it when I get a new one. Unfortunately it uses and older SIM so I was told by AT&T phone support how they would deal with that. When I went to the store I told the front counter I needed a replacement SIM. The salesperson asked what was wrong with the phone and I told him about the focus issue. I told him I bought the phone elsewhere. I was then told as long as it is a branded AT&T and under warranty they will take care of it. He sent me back to the support area. They appoligized they did not have any replacement phones on hand, it can take a couple months. The support person overnighted me a replacement phone. The next day I had what looks like a brand new phone. For $380 I ended up with a new lumia 920... not bad
Nice makes sense as if its an AT&T branded 920 they all have a one year warranty and (i believe) it should be regardless of owner and based on hardware
I'm on the same boat. I bought my Lumia 920 locally since the only carrier that sells the phone here in Canada is Rogers. Now, I am having overheating issues and would like to get a replacement. Hopefully Nokia will let me get another one even though I have no receipt. I'll call them tomorrow to see if it's possible.
gnrthx said:
I'm on the same boat. I bought my Lumia 920 locally since the only carrier that sells the phone here in Canada is Rogers. Now, I am having overheating issues and would like to get a replacement. Hopefully Nokia will let me get another one even though I have no receipt. I'll call them tomorrow to see if it's possible.
Click to expand...
Click to collapse
Just in case you are still unaware, I am sure the warranty is the same in Canada... it does not matter.. the form for RMA asks for your IMEI number. Name and address, nothing else. No proof of purchase. First though, I would take to Rogers. You never know, I got a way better deal at AT&T over Nokia.
awagner said:
Just in case you are still unaware, I am sure the warranty is the same in Canada... it does not matter.. the form for RMA asks for your IMEI number. Name and address, nothing else. No proof of purchase. First though, I would take to Rogers. You never know, I got a way better deal at AT&T over Nokia.
Click to expand...
Click to collapse
Thanks for the info awagner, I'll definitely go and talk to my provider!
awagner said:
I guess I wasn't clear on that... you get in a rush sometimes.. I wanted to keep people updated on that becuase what happened with support and how I was able to bring the phone back to life.
I strongly urge anyone who buys a Nokia Phone to have the care suite... just in case.
Here is what happened at the At&t store: I called Nokia support.. went through the reset game and filled out the RMA form. I talked with At&t briefly about my situation. I bought a Radar to use temporarly, the plan was to unlock it and sell it when I get a new one. Unfortunately it uses and older SIM so I was told by AT&T phone support how they would deal with that. When I went to the store I told the front counter I needed a replacement SIM. The salesperson asked what was wrong with the phone and I told him about the focus issue. I told him I bought the phone elsewhere. I was then told as long as it is a branded AT&T and under warranty they will take care of it. He sent me back to the support area. They appoligized they did not have any replacement phones on hand, it can take a couple months. The support person overnighted me a replacement phone. The next day I had what looks like a brand new phone. For $380 I ended up with a new lumia 920... not bad
Click to expand...
Click to collapse
Have you read about Nokia locking down access sometime in Mid January to its ROMs and firmwares that are available on their site. We may need to figure out a different way to get past this problem.
im thinking of buying the lumia and because ill buy it unlocked ill pay about 800$ for it. ive been reading a lot of thing about this phone and the only things that are bothering me are the hardware issues that this phone might have like dust under the screen (i dont use the ff camera so i dont really care) and the light leakage form the top left corner of the screen and the sides where the screen and the casing separate. i just wanted from one of you guys that has had it for a long time if these are issues from a defective unit or all the units have them?
I can only say that I have an AT&T branded 920 and have none of these issues. This is my first Nokia device and my first Windows Phone device and I absolutely love the combination.
I have a german Lumia 920 in yellow for a month now and it does not have any of the issues you mentioned.
StevieBallz said:
I have a german Lumia 920 in yellow for a month now and it does not have any of the issues you mentioned.
Click to expand...
Click to collapse
what about other hardware issues that i did not mention...do yo have any that i should know?
samkle said:
what about other hardware issues that i did not mention...do yo have any that i should know?
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Click to collapse
I don't have any of these issues either. As far as other hardware issues....well...who knows. Every phone made has the potential to have issues, dust, light leakage. Every phone released will have people that have issues or don't. Whose word do you take.?
This is my 3rd Nokia device with windows Phone. I've had no problems. Complaints about hardware, 'most often' center around a persons personal choice...as in they do not like the look or feel. before buying the biggest recommendation anyone can give you, is to hold the phone yourself. If you look for dust, you can find dust on any phone made. If you look for light, you can find leakage on any phone made. However, the feel of the phone in your hand will tell you much more about how you will like/dislike the phone, than anything anyone here can write.
If you don't like the 920, then try the 820. The HTC 8x is nice too. The Galaxy/ATIV has its pluses too. But beware, someone, somewhere, will write....there's dust under the cover or light leakage somewhere.....
^^^^^^^^ exactly. Well said.
Sent from my EVO using xda premium
alodar1 said:
I don't have any of these issues either. As far as other hardware issues....well...who knows. Every phone made has the potential to have issues, dust, light leakage. Every phone released will have people that have issues or don't. Whose word do you take.?
This is my 3rd Nokia device with windows Phone. I've had no problems. Complaints about hardware, 'most often' center around a persons personal choice...as in they do not like the look or feel. before buying the biggest recommendation anyone can give you, is to hold the phone yourself. If you look for dust, you can find dust on any phone made. If you look for light, you can find leakage on any phone made. However, the feel of the phone in your hand will tell you much more about how you will like/dislike the phone, than anything anyone here can write.
If you don't like the 920, then try the 820. The HTC 8x is nice too. The Galaxy/ATIV has its pluses too. But beware, someone, somewhere, will write....there's dust under the cover or light leakage somewhere.....
Click to expand...
Click to collapse
Perfect advice!!
alodar1 said:
I don't have any of these issues either. As far as other hardware issues....well...who knows. Every phone made has the potential to have issues, dust, light leakage. Every phone released will have people that have issues or don't. Whose word do you take.?
This is my 3rd Nokia device with windows Phone. I've had no problems. Complaints about hardware, 'most often' center around a persons personal choice...as in they do not like the look or feel. before buying the biggest recommendation anyone can give you, is to hold the phone yourself. If you look for dust, you can find dust on any phone made. If you look for light, you can find leakage on any phone made. However, the feel of the phone in your hand will tell you much more about how you will like/dislike the phone, than anything anyone here can write.
If you don't like the 920, then try the 820. The HTC 8x is nice too. The Galaxy/ATIV has its pluses too. But beware, someone, somewhere, will write....there's dust under the cover or light leakage somewhere.....
Click to expand...
Click to collapse
seriously this was the best answer i could ask for...i think ill go for the for the 920 and ill check it out at the store...about the galaxy or ativ im coming from the the note and im really fond of the galaxy phone coz i hate that plasitcy build.
Hi all, I found a defect on my Lumia 920's unibody casing. the top bezel is somewhat loose and it squeaks when the phone is cold and clicks when the phone is warm. I find it very annoying because I like to grab the phone from the top and bottom. here's a video of what I'm talking about:
http://www.youtube.com/watch?v=Vevk0LIlLPo
I already replaced my phone at my Rogers store... you might want to check yours and replace if necessary. I feel the clicking will get ALOT worse in the summer when the weather is hot.
HTCalltheway said:
Hi all, I found a defect on my Lumia 920's unibody casing. the top bezel is somewhat loose and it squeaks when the phone is cold and clicks when the phone is warm.
Click to expand...
Click to collapse
funny you mentioned this, i only just noticed the exact same thing about a week ago....
I had a similar issue with the unibody also.
It make noises when I press between the power and camera button.
I took the phone back to the Nokia Care and after more than a week I went there to have him back but it had the same issue. So I give it back one more time and I'm still waiting....
faeredia said:
funny you mentioned this, i only just noticed the exact same thing about a week ago....
Click to expand...
Click to collapse
digipix said:
I had a similar issue with the unibody also.
It make noises when I press between the power and camera button.
I took the phone back to the Nokia Care and after more than a week I went there to have him back but it had the same issue. So I give it back one more time and I'm still waiting....
Click to expand...
Click to collapse
do you guys all have the black version? I've heard that apparently different colored unibodies also have different stiffness...
also when did you guys buy your phones? build week?
I'm planning on getting a yellow unibody to switch out my black one.. but first I have to guarantee the yellow shell won't make those noises...
thanks for the replies!
I have a very slight click near the top of the phone (but not constantly) and that's it. I have the white version. I won't bother changing it because until I read this thread I can't say I even noticed it.
I got a black one on launch and its quiet. No creaks, squeaks or clicks.
Sent from my RM-820_nam_att_100 using Board Express
I have this effect at right side at the middle and at the top. Won't bother with replacements until it will be getting worse/other defects will appear.
To me it is a minor thing. Also no warranty that new one won't start to click after time.
If you put it in a protector like one should with a 600 dollar phone you won't ever even notice this issue. Plus other than an annoyance it has no affect on the phones function.
mine too
I have a black hong kong version. There's a creak/squeak at the middle left (no button) side. which is little disappointing to me when it's the most expensive phone I bought and build quality was very well reviewed.
Mine does this if I press in the middle of the bottom half of the back. Strange thing is it doesn't always do it, seems a fairly random issue.
Super Chimp said:
Mine does this if I press in the middle of the bottom half of the back. Strange thing is it doesn't always do it, seems a fairly random issue.
Click to expand...
Click to collapse
my old one does different things in different temperature. In freezing temp it's quiet, in room temp it squeaks, after gaming it clicks.
Solarenemy68 said:
If you put it in a protector like one should with a 600 dollar phone you won't ever even notice this issue. Plus other than an annoyance it has no affect on the phones function.
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Click to collapse
Cases and all other protection equipment are extremely annoying, and pretty stupid, too.
Super Chimp said:
Mine does this if I press in the middle of the bottom half of the back. Strange thing is it doesn't always do it, seems a fairly random issue.
Click to expand...
Click to collapse
You know what they say if it does it only when you press on it?:laugh:
HTCalltheway said:
do you guys all have the black version? I've heard that apparently different colored unibodies also have different stiffness...
also when did you guys buy your phones? build week?
I'm planning on getting a yellow unibody to switch out my black one.. but first I have to guarantee the yellow shell won't make those noises...
thanks for the replies!
Click to expand...
Click to collapse
Hello,
I have the yellow version from November last year and I didn't encountered any problem with my phone; I saw a lot of users that have problems and some strange of them but I haven't.
Regards!
Sent from my Lumia 920 using XDA Windows Phone Premium App
I have a red Lumia 920 and I am on my 4th unit because each previous phone has had creaking issues on the body. Now, these haven't been the only issues I have suffered but the others are irrelevant to this thread. It does annoy me. I cringe whenever I picked up the previous phones because of the creaking it would make. It makes the phone feel cheap, and quite frankly it shouldn't and thankfully Nokia agree.
I have had my current phone for a day now and so far no problems have developed so I am hoping for the best.
mine was fine until I dropped it twice in the same day (within about 10 minutes of each other) once on concrete, then for some reason decided to drop it again and it bounced off 3 different objects, since then you can hear a 'click' if I press down on the top of the phone in the centre near the front.
bit miffed as I have a scuffed corner now on an otherwise mint phone, have had it for a good few months tho so the novelty of how shiny and nice it looks has almost worn off
I have the white one, a friend of mine has the black one and has no issues with creaking/clicking on the case, but then he has had a silicon case for it since the day he had it, maybe that's helped?
Well, I have had the phone for 5 days and the squeaking/clicking appeared yesterday. I realized that a part of the body feels "hollow" inside so I proceed to disassembly the unit.
When I take out the cover noticed that in fact there was empty space between the case and the board. I put in some supplement (I had to try with several ones until I found the piece that let me close the phone with no extra effort or excessive pressure). Once I get it right, put the parts toghether again and the squeaking/clicking was gone. Also it doesn't feel hollow like before.
I think is a problem with the material expanding and contracting under different temperatures and because it doesn't have a true anchor to the sides (it goes in and out very easy, no extra seals on the sides). Pretty nasty thing for a High-End device.
PS: My carrier (where I bought the phone) said that it was "normal" and refused to replace the unit. Normal my ass!
Aside from that I'm very much inlove with the 920 and WP8.
Ren7on said:
Well, I have had the phone for 5 days and the squeaking/clicking appeared yesterday. I realized that a part of the body feels "hollow" inside so I proceed to disassembly the unit.
When I take out the cover noticed that in fact there was empty space between the case and the board. I put in some supplement (I had to try with several ones until I found the piece that let me close the phone with no extra effort or excessive pressure). Once I get it right, put the parts toghether again and the squeaking/clicking was gone. Also it doesn't feel hollow like before.
I think is a problem with the material expanding and contracting under different temperatures and because it doesn't have a true anchor to the sides (it goes in and out very easy, no extra seals on the sides). Pretty nasty thing for a High-End device.
PS: My carrier (where I bought the phone) said that it was "normal" and refused to replace the unit. Normal my ass!
Aside from that I'm very much inlove with the 920 and WP8.
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Click to collapse
I hope your supplement is a material that does not generate static electricity. Otherwise your fix may damage the phone beyond repair. Things like paper, cardboard, plastics like bag material that is not treated, cloth, and many others all generate static when in contact with other non conductors like the inside of the phone body. Just a warning from an RMA tech who has seen ESD damage from bad fixes and the customer stuck with a voided warranty.
Solarenemy68 said:
I hope your supplement is a material that does not generate static electricity. Otherwise your fix may damage the phone beyond repair. Things like paper, cardboard, plastics like bag material that is not treated, cloth, and many others all generate static when in contact with other non conductors like the inside of the phone body. Just a warning from an RMA tech who has seen ESD damage from bad fixes and the customer stuck with a voided warranty.
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Click to collapse
Yeah, it was non-conductive material. I sort of a tech guy so I know a little about that. I used something that I commonly use as aislant and vibration cancelling in my PC mods. But thanks very much for the warning anyway. :good:
Following the case, after keep ranting about that flaw with my carrier (and phone vendor) I'm with my second unit now, also yellow. I noticed that the power/lock button is lower that the volume and camera buttons but its not a problem (it is lower compared with the firt unit, if this one was my first surely I was going to think that this was the original design).
I've been looking like a paranoid squizo for other defects but so far, so good.
Pretty lame for a high-end phone and a WP8 flagship. Even if its just a batch. Still,, I freaking love the OS.
Breaking: Samsung Galaxy S23 Ultra UK units have screen defects, Samsung replied - SamNews 24
Samsung has recently launched the Galaxy S23 Series and some users started reporting that the screen of the ... Read more
www.samnews24.com
https://twitter.com/i/web/status/1625432044581822464
Mine unit from Poland also have this... More over i found one redditor that have bended unit.. I put mine on leveled (screen side) surface and also is bended... So meny $ a issues...
Check yours...
I am not going to defend Samsung etc, however if your unit is broken, got defects, or you are not happy with something - just send it back, ask for replacement or just return it then buy new one.
It's not just his... looks like a lamination issue.
Not something you should see on a flagship display.
Rather than owe up to it Samsung is making excuses saying it's normal. Translation: there must be a lot of them with this defect...
Joloxx9 said:
I am not going to defend Samsung etc, however if your unit is broken, got defects, or you are not happy with something - just send it back, ask for replacement or just return it then buy new one.
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Click to collapse
First: If you were read article you will knew that Samsung said it is manufacturing side effect so maybe it is not so obvious to return the unit. The defect is in the same place on all reported phones... Could be hard to get one without it as guy in twitter try 2 times and both have the same issue.
Second: If you were look inside the twitter comments you will see that it is not only uk but also in usa and other regions that are affected.
Third: 23u is my primary phone, so not so easy to just return it and stay without the phone as i also use esim. And more over i can get another unit with the same defect or even they will not accept it as they mention as it is side effect of manufacturing.
Right now it is not disturbing the use of the phone, but as i know it is there it is quite not comfy...
It's really irritating that people look for this nonsense that doesn't affect the functioning of the phone one iota and then share it around and ruin everyone else's enjoyment of their devices.
I can confirm that my US Ultra has this. Never would have seen it if it wasn't pointed out.
aureum said:
First: If you were read article you will knew that Samsung said it is manufacturing side effect so maybe it is not so obvious to return the unit. The defect is in the same place on all reported phones... Could be hard to get one without it as guy in twitter try 2 times and both have the same issue.
Second: If you were look inside the twitter comments you will see that it is not only uk but also in usa and other regions that are affected.
Third: 23u is my primary phone, so not so easy to just return it and stay without the phone as i also use esim. And more over i can get another unit with the same defect or even they will not accept it as they mention as it is side effect of manufacturing.
Right now it is not disturbing the use of the phone, but as i know it is there it is quite not comfy...
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Click to collapse
First - I read it, if you are not happy with the product, don't use it, simple. You still have 14 days to send it back if you are not happy, vote with your wallet.
Second - And? Not sure how big % of phones got that issue, but same as above applies, if people are not happy they should send units back. Maybe then samsung would acknowledge issue.
Third - No one force you to stay without phone, if you sold etc. your previous one or sent it back for trade in, then make a complain to Samsung.
And fourth, if you read my post with understanding you would get that I do not defend them. Sending back bad/wrong/broken etc product is our right, Samsung and S23 is not the only phone on the market, if you have issues with them, than feel free to buy something else.
I was angry with oneplus few years ago and guess what, I am on samsung now.
EtherealRemnant said:
It's really irritating that people look for this nonsense that doesn't affect the functioning of the phone one iota and then share it around and ruin everyone else's enjoyment of their devices.
I can confirm that my US Ultra has this. Never would have seen it if it wasn't pointed out.
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Click to collapse
We should not talk about any issues regarding quality of expensive phone to not irritating ppl? Hmm m ok.
blackhawk said:
It's not just his... looks like a lamination issue.
Not something you should see on a flagship display.
Rather than owe up to it Samsung is making excuses saying it's normal. Translation: there must be a $hit load of them with this defect...
Click to expand...
Click to collapse
If that's what they say and your unit have it, vote with you wallet and send it back, there will be no change when people moan on this forum and Samsung keep their sales.
aureum said:
We should not talk about any issues regarding quality of expensive phone to not irritating ppl? Hmm m ok.
Click to expand...
Click to collapse
This is nothing but people hunting for reasons to dislike the phone. It has zero effect on functionality and you have to really be looking to even see it. It's a nothingburger discovery some iPhone fanboy found and put on Twitter to cause drama.
aureum said:
We should not talk about any issues regarding quality of expensive phone to not irritating ppl? Hmm m ok.
Click to expand...
Click to collapse
The problem is it's not supposed to be there at all. Not on my N10+'s. On a display that's not acceptable. It's a manufacturing defect and right where it's always in your face.
Worse, pretty sure Samsung was aware of this defect but they shipped them anyway. Like a brat they do what they want then make lame bs excuses for their actions. This isn't a injection molding tab Sammy, it's a screw up.
At this point there's no telling if over time it will get worse and/or spread. I'd return it for a cash refund especially at this price point, where the defect is and Samsung's condescending attitude.
but this is only visible with a strong light source, with certain angle of light with screen off. it has no impact on usability. i have seen it in the past on other curved displays
Edited by moderator to correct formatting
I upgraded to s23u with EE and i got it on 13th , 512gb ,green. Everything fine,until 3 days later when i installed a Samsung screen protector on,using a flashlight i was eyeballing for dust particles using a sticker. Right bottom corner i noticed a smudge, wiped off,still there, anyway upon close look ,in certain angle using the flashlight, i noticed this crease/bubble/dent around 4mm in width and 2mm height . To me it looks like a dent inwards rather than a bubble. Checked my pixel 7pro,nothing, checked my missus s21plus(flat screen),nothing, then i remembered i have stashed a galaxy s8(still works a take faster photos than s23u though) anything like this,screen was perfect.
Don't get me wrong, only in bright light ,shining directly on the screen you can see it. The touch screen works perfectly.
I contacted EE, the tech support said it looks like delamination or sort and could spread in time, right ,i said i do like the phone and i would like an exchange. EE delivered next day the replacement, as you guessed, same issue, this time half in size,almost not visible, but because i knew where and how to look ,i spotted it right away. Also very fine crease on the right,but almost not visible(unless you know what to look for).
Can i live with this ,yes i can,do i want to take a risk,thinking that potentially, ot could spread over thetime,hmm ,i don't. Opened a second return.
For ppl who said that this is not a big deal,remember, th ise damn phone is expensive and it should be perfect,like my previous s22ultra amd my 5 years old S8
I attached some photos 1,the first phone and 2
glad i am not that inquisitive otherwise i would still use nokia 3110
My S23 Ultra has it. Then I just realized after a year of using my S22 Ultra that this is the case as well... Guess it doesn't really matter.
nawat said:
My S23 Ultra has it. Then I just realized after a year of using my S22 Ultra that this is the case as well... Guess it doesn't really matter.
Click to expand...
Click to collapse
even my old S8 has it
EtherealRemnant said:
It's really irritating that people look for this nonsense that doesn't affect the functioning of the phone one iota and then share it around and ruin everyone else's enjoyment of their devices.
I can confirm that my US Ultra has this. Never would have seen it if it wasn't pointed out.
Click to expand...
Click to collapse
I'm still having trouble seeing it in these pictures, even when it's directly pointed out, lol. I'm not gonna examine my phone. It looks generally fine and I'm gonna stick with it.
aureum said:
We should not talk about any issues regarding quality of expensive phone to not irritating ppl? Hmm m ok.
Click to expand...
Click to collapse
I think the issue is that most people wouldn't even notice if someone didn't point it out to them in special lighting. I think you should be able to discuss and point out anything you deem flawed. But on the other end you should also expect pushback from people who think you are just being spoiled when you have the option to return it. I have noticed it on my Galaxy S23 Ultra US version but only by looking at it in lighting. I think the device is fantastic and even with that little flaw I will keep my device since I can't really notice it since I have a case on it.
catalin78 said:
I upgraded to s23u with EE and i got it on 13th , 512gb ,green. Everything fine,until 3 days later when i installed a Samsung screen protector on,using a flashlight i was eyeballing for dust particles using a sticker. Right bottom corner i noticed a smudge, wiped off,still there, anyway upon close look ,in certain angle using the flashlight, i noticed this crease/bubble/dent around 4mm in width and 2mm height . To me it looks like a dent inwards rather than a bubble. Checked my pixel 7pro,nothing, checked my missus s21plus(flat screen),nothing, then i remembered i have stashed a galaxy s8(still works a take faster photos than s23u though) anything like this,screen was perfect.
Don't get me wrong, only in bright light ,shining directly on the screen you can see it. The touch screen works perfectly.
I contacted EE, the tech support said it looks like delamination or sort and could spread in time, right ,i said i do like the phone and i would like an exchange. EE delivered next day the replacement, as you guessed, same issue, this time half in size,almost not visible, but because i knew where and how to look ,i spotted it right away. Also very fine crease on the right,but almost not visible(unless you know what to look for).
Can i live with this ,yes i can,do i want to take a risk,thinking that potentially, ot could spread over thetime,hmm ,i don't. Opened a second return.
For ppl who said that this is not a big deal,remember, th ise damn phone is expensive and it should be perfect,like my previous s22ultra amd my 5 years old S8
I attached some photos 1,the first phone and 2
Click to expand...
Click to collapse
return it and get your previous S22 Ultra.
I am not seeing it on mine but I could be blind
duckfart said:
I am not seeing it on mine but I could be blind
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Click to collapse
It's probably present on certain batches; some will have it, others not. A major QC screw up. If the defect was minor you wouldn't be able to see it at all.
This is a defect that could effect the survivability of the glass. Glass is subject to some of the laws of hydrodynamics. This deformity causes new stress points. It may not crack there but in another area of the display, hydrodynamics. Glass is a peculiar substance with bizarre properties. Of course if it breaks Samsung will say it's your fault for dropping it.
DON'T SAY YOU WEREN'T WARNED