My first experience with black tie protection - Sprint HTC EVO 4G LTE

So I recently took my lte into bb to get the digitizer fixed and I received a call today saying it was done. I get there and it looks brand new so I asked them if it was a refurbished model And they confirmed it was.
When I brought my Evo in I specifically asked if I needed to backup my internal sd... Which I was told "no they won't mess with your internal sd," in which obviously they did. I know I know back up back up back up.... But it's the principal of the matter. When I bought this phone a few months ago I bought a "new", not "reconditioned", phone.
I asked them what they are going to do about my data and they are supposed to be finding the device if it's not already formatted and in pieces... If they are not going to do in house repairs then I think I might go back to tep. It seems that when you find a phone with good hardware it's better to just fix screens yourself...
To boot, it was hboot 1.19 s-on and my old one was an original 1.12 s-off. It just bothers me, so I'm venting here... I told them to keep the refurb until they find my old one... I can only hope they do.
Sent from my PG86100 using Tapatalk 2

gunfromsako said:
So I recently took my lte into bb to get the digitizer fixed and I received a call today saying it was done. I get there and it looks brand new so I asked them if it was a refurbished model And they confirmed it was.
When I brought my Evo in I specifically asked if I needed to backup my internal sd... Which I was told "no they won't mess with your internal sd," in which obviously they did. I know I know back up back up back up.... But it's the principal of the matter. When I bought this phone a few months ago I bought a "new", not "reconditioned", phone.
I asked them what they are going to do about my data and they are supposed to be finding the device if it's not already formatted and in pieces... If they are not going to do in house repairs then I think I might go back to tep. It seems that when you find a phone with good hardware it's better to just fix screens yourself...
To boot, it was hboot 1.19 s-on and my old one was an original 1.12 s-off. It just bothers me, so I'm venting here... I told them to keep the refurb until they find my old one... I can only hope they do.
Sent from my PG86100 using Tapatalk 2
Click to expand...
Click to collapse
I get black tie through work. Precautions dude, you should've backed up your internal sd regardless. Sure the rep you talked to was probably just trying to get you out of his hair when he said they'd repair it not replace it. But I got my evo swapped out a week ago, now I'm soff with dirty raccoon running jb. And because I backed up my internal sd I have all those files still. Hell I even ruued before I took it in because I know it would be sent to a factory and scrapped. Moral of the story is even if they say otherwise, always do a backup
Sent from my EVO using xda app-developers app

Related

possible problem with evo trade-in, need suggestions

So I want to trade my evo in on a 3d obviously. However, I dropped my phone the other day and since then it wont read my sd card (it felt SO good to lose the otter box though :/ ). My evo is rooted, and without a working sd I dont see how i can unroot, which im sure would pose a problem if i go to trade it in. It just tells me i have a "blank sd card" but then i format it and it says the same thing. Tried different sd cards too.
I believe if it powers on, it is a flat rate
Sent From My HTC Evo 4G Using Tapatalk On The Now Network From Sprint.
Drop it again, see if it knocks everything back into place. J/K dont do that.
R.I.P hd2 hello Evo 3d
I'm pretty sure you can ruu through a usb cable.
Sent from my Gin rummy using XDA App
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Damn Chinese built ROM.
yeah, i am pretty sure u can RUU via usb just fine.
I traded in my rooted moment and they just made shure it turned on. They didnt give a crap or even look at anything else. I would wipe everything and just take it in already powered on.
Couple things. You can Ruu through USB but if you did s-off then that needs to go back to s-on. However when talked to my my sprint guy he said it doesn't matter if it is rooted or not they just take them and use the parts. So as long as it turns on and the screen isn't cracked you should be fine.
And what about the SD card? Should I give my EVO with it or not? I'm saying, because when they replace your phone they send it without one.... What do you guys think?
yankele said:
And what about the SD card? Should I give my EVO with it or not? I'm saying, because when they replace your phone they send it without one.... What do you guys think?
Click to expand...
Click to collapse
Its your sd.
Sent from my SPH-D700 using XDA Premium App
I told the guy at target my phone was rooted and asked him if I should UN root and he said it doesn't matter as long as it turns on he ships em out and he don't care..I think I'm gonna keep my sd card too
Where are you trading it in at? I am doing the sprint buyback program and they said it makes no difference whatsoever. I am keeping my sd card the charge cables and possibly even the battery in case it works in the 3VO
Its doesn't matter whether its rooted or not. The Sprint Store has LITERALLY replaced everything on my phone except the original board! The camera, lens, screen (twice), the battery, the battery door, EVERYTHING all for free because I pay the $7/month for insurance...all repairs have been performed with root and in some cases a non-sense ROM and they never even mentioned it. Sprint will reflash the phones or part them out so as long as it powers on and is in visibly descent shape, you can trade it in. To ensure a full $$$ amount for the trade (assuming you have insurance), I would take it to the store and have them fix it...if it can be done in-store, you're money...if it has to be sent out for repair, I'd refuse and just trade it in as it...KEEP YOUR SD CARD if you've ruled it out as not the point of failure...
yea im positive it isnt the sd card. this is great news for me it seems, thanks everyone.
I scraped the paint off my trim to show the red plastic underneath. I have had very good luck with repairs, not caring about root, and always replacing everything that was broken or cracked. will they care about the paint?

Returning Rooted Phone...

So a couple weeks ago I picked up a new Galaxy Nexus and while it's a great phone I'm not totally satisfied with it.
I was going to go in and swap it for a rezound to play around with it a bit.
Now if I unlock it when I get it and decide to return it will I have any problems or should I be alright as long as I relock it?
wil2bm said:
So a couple weeks ago I picked up a new Galaxy Nexus and while it's a great phone I'm not totally satisfied with it.
I was going to go in and swap it for a rezound to play around with it a bit.
Now if I unlock it when I get it and decide to return it will I have any problems or should I be alright as long as I relock it?
Click to expand...
Click to collapse
You will have a problem if one of Verizon's tech's notices the unlocks...that's about it.
If they are anything like Sprint, you won't have an issue. It doesn't void your warranty.
Sent from my Swagged Out Stock EVO
MrSmith317 said:
You will have a problem if one of Verizon's tech's notices the unlocks...that's about it.
Click to expand...
Click to collapse
So even if relocked there is still a way to see it had been unlocked? Is it pretty obvious or do they have to be looking for something?
If I relock my nexus there is no way for them to see that right?
IT'LL SAY RELOCKED.
Sent from my ADR6425LVW using xda premium
But for the most part I wouldn't worry to much I've sent back probably 10 rooted without stock phones back and never said anything. But I've also called and didn't go there. Only my Eris was getting real hot no matter what I tried and when I went down there I forgot to put it back to stock and the guy still warranty the phone. He was amused I took it in like that but he did the warranty and when the phone came I sent that one back and never had a problem.
Sent from my ADR6425LVW using xda premium
Nevermind I thought you were talking about the Rezound.
Sent from my ADR6425LVW using xda premium
If you return the Nexus for the rezound, they won't let you exchange again for another device.
brisdaddy1207 said:
But for the most part I wouldn't worry to much I've sent back probably 10 rooted without stock phones back and never said anything. But I've also called and didn't go there. Only my Eris was getting real hot no matter what I tried and when I went down there I forgot to put it back to stock and the guy still warranty the phone. He was amused I took it in like that but he did the warranty and when the phone came I sent that one back and never had a problem.
Sent from my ADR6425LVW using xda premium
Click to expand...
Click to collapse
You are exactly why....like the poster child of why Verizon is locking bootoaders. Good job!
nrfitchett4 said:
If you return the Nexus for the rezound, they won't let you exchange again for another device.
Click to expand...
Click to collapse
They only let you swap a phone once? What if I just return it?
wil2bm said:
They only let you swap a phone once? What if I just return it?
Click to expand...
Click to collapse
Same thing. You get only ONE exchange for a different device with the upgrade you use.
If your opening a new line take a phone back and exchange it for the same phone then what? Or exchange it for another phone
I used an available upgrade on my account... I thought there was an amount of time you were given to where you could return the device/void the contract renewal?
wil2bm said:
I used an available upgrade on my account... I thought there was an amount of time you were given to where you could return the device/void the contract renewal?
Click to expand...
Click to collapse
there is, but you can only do it once.
nrfitchett4 said:
there is, but you can only do it once.
Click to expand...
Click to collapse
This isn't right. You can swap once WITHOUT a restocking fee. After that, you can still return the device and buy a new one, but they will charge you a restocking fee.
I just upgrade recently and bought a Nexus. Didn't like it and got a Rezound. I was charged a restocking fee, doesn't matter if its your first time or not. The only real way to waive the restocking fee is if something is a matter with your phone, hardware wise, if it's cosmetic (don't like the color) they wont help you.
Oh about returning a rooted phone, they will never check. I just returned my Rezound yesterday b/c of the pink buttons and I got a new one. They didn't even check what I did to the phone, they didnt even check the phone at all, they just put it in a box, put a shipping label on it and that was it. 90 percent of VZW CSR don't even know what to look for or even know what rooting is. Maybe I lucked out with the store I went to but the employees there, wow, I don't know how the get jobs, they don't know a lick about phones.
drynyks said:
You are exactly why....like the poster child of why Verizon is locking bootoaders. Good job!
Click to expand...
Click to collapse
Is there a need to bash people and act like a little 4 year old say it was you not me. Come on grow up act like a man or women not blaming people your whole life.
Sent from my ADR6425LVW using xda premium
bal1985 said:
I just upgrade recently and bought a Nexus. Didn't like it and got a Rezound. I was charged a restocking fee, doesn't matter if its your first time or not. The only real way to waive the restocking fee is if something is a matter with your phone, hardware wise, if it's cosmetic (don't like the color) they wont help you.
Oh about returning a rooted phone, they will never check. I just returned my Rezound yesterday b/c of the pink buttons and I got a new one. They didn't even check what I did to the phone, they didnt even check the phone at all, they just put it in a box, put a shipping label on it and that was it. 90 percent of VZW CSR don't even know what to look for or even know what rooting is. Maybe I lucked out with the store I went to but the employees there, wow, I don't know how the get jobs, they don't know a lick about phones.
Click to expand...
Click to collapse
Actually, they may check it, just not at the store you return it to.(wherever they send it to) I had it happen to me on an old WM phone and they tried to whack me full price of the new phone two months later... but I agree that its unlikely. If they checked every phone that got returned, nothing would get done and backlog refurbs.
will i have to UNroot my evo to have it replaced by asurion? im with sprint.
romaire said:
will i have to UNroot my evo to have it replaced by asurion? im with sprint.
Click to expand...
Click to collapse
No. They dont care.. If your worried just run over it with your car before you send it back. Doesnt matter. They still getting your old device and your still paying your deductible.

My EVO LTE's camera is wacked out. Major problem

2 days ago yy EVO 4G LTE had the black screen problem. I am not rooted and have a stock setup. My camera worked fine since I purchased the phone June 3rd. The next morning I checked the phone and the camera was again working. However it developed a horrendous image quality issue (which I blieve is different from the oversaturated colors issue reported by many). Other parts of the phone was acting weird like hanging and locking up so I did a hard reset. I wiped out everything clean and now the phone seems fine however the camera is still messed up. Even the viewfinder (pre-picture) looks wacked out. When I take the picture this is what I get below. The photos taken in good lighting look horrible. So something is obiously wrong with the camera on this phone since the hard reset didn't cure my problem.
Anyone seen this before?
That to me looks like you have one of the special effects turned on. Hot the round circle button and see if you have it see on "no effect".
Sent from my EVO LTE using Tapatalk 2
Sounds to me like you just have a bad phone. Man. Get that thing replaced if your having all these issues
Sent from my EVO using Tapatalk 2
have you tried to restore default in camera setting
Granted, this was taken in different, but the red dots in the OP's remind me of the "posterize" setting I used to take this picture. I did notice, though, that once I backed out and back into the camera, the setting automatically restored to "no effect. "
Sent from my EVO LTE using Tapatalk 2
Looks like an issue with the camera module. Not sure how much luck you'll have doing this on the LTE, but the original Evo used to occasionally have similar issues, and it was because the camera module came loose form the board it was sitting on. You could just disassemble the phone and reseat the module. However, if you have the option of doing so, taking it in for a proper repair would definitely be the better option; disassembling the LTE looks like it's way more of a pain than its predecessor.
I had this happen on my old G1, looked EXACTLY like that. But that's how it came out of the box. It didn't happen all the time so I didn't take it back. But I would see if you could yours replaced?
Sent from my EVO LTE using tapatalk
Check out the camera mod available here in the forums. Just search for camera mod and you will find it. After I flashed it, my camera was MUCH improved.
Sent From My S-OFFed, R00ted, 100% Tricked-Out HTC Evo 4G LTE via XDA Premium!
michael.stollaire said:
Check out the camera mod available here in the forums. Just search for camera mod and you will find it. After I flashed it, my camera was MUCH improved.
Sent From My S-OFFed, R00ted, 100% Tricked-Out HTC Evo 4G LTE via XDA Premium!
Click to expand...
Click to collapse
He's not having a software issue, that's a hardware problem. OP, take it back and get a new one.
Thanks for the replies. It's definitely a hardware issue. After the hard reset I went into the camera settings just to be sure and they were at default settings. I stopped by Best Buy last night where I purchased it. The agent check it out and confirmed he thought it was hardware related. Unfortunately for me I didn't buy the Best Buy protection plan so since it's been 60 days since purchase I had to contact HTC to get it repaired. So when I got home I called HTC and they were cool. They gave me an RMA to send it back to get it fixed/replaced. Unfortunately the turn around time is 2 weeks which means I'm without a Sprint phone in the meantime. I'll have to rely on my ****ty Verizon Blackberry Bold. I have an old LG optimus that I tried to reactivate temporarily but I got an online warning from Sprint that I will lose my SERO Premium 500. So considering how much of pain it was to get the EVO LTE on Sero it wasn't worth the risk.
Is it common for HTC to just replace the phone or will they tear it apart and fix the camera on the phone?
Yep, if all updates and improvement mods have no effect, definitely a hardware issue. Return it!
Sent From My S-OFFed, R00ted, 100% Tricked-Out HTC Evo 4G LTE via XDA Premium!
blackwaterstout said:
Thanks for the replies. It's definitely a hardware issue. After the hard reset I went into the camera settings just to be sure and they were at default settings. I stopped by Best Buy last night where I purchased it. The agent check it out and confirmed he thought it was hardware related. Unfortunately for me I didn't buy the Best Buy protection plan so since it's been 60 days since purchase I had to contact HTC to get it repaired. So when I got home I called HTC and they were cool. They gave me an RMA to send it back to get it fixed/replaced. Unfortunately the turn around time is 2 weeks which means I'm without a Sprint phone in the meantime. I'll have to rely on my ****ty Verizon Blackberry Bold. I have an old LG optimus that I tried to reactivate temporarily but I got an online warning from Sprint that I will lose my SERO Premium 500. So considering how much of pain it was to get the EVO LTE on Sero it wasn't worth the risk.
Is it common for HTC to just replace the phone or will they tear it apart and fix the camera on the phone?
Click to expand...
Click to collapse
It sounds like in this case you're getting a warranty replacement, which is normal. I haven't actually heard of HTC actually just repairing your existing device, that's what the service & repair shops from your carrier (Sprint) or vendor (Best Buy) are for.
jesuspgt said:
It sounds like in this case you're getting a warranty replacement, which is normal. I haven't actually heard of HTC actually just repairing your existing device, that's what the service & repair shops from your carrier (Sprint) or vendor (Best Buy) are for.
Click to expand...
Click to collapse
Now I'm wondering if this is the case. I sent the phone out this morning following HTC's instructions. One of the instructions was to remove any batteries, battery cover, or micro SD card. Don't think they would do this if they were going to send a new phone would they? At least in terms of the battery cover. in my case with the EVO LTE I removed my 16GB sd card and removed the camera cover then sent the phone to HTC.
blackwaterstout said:
Now I'm wondering if this is the case. I sent the phone out this morning following HTC's instructions. One of the instructions was to remove any batteries, battery cover, or micro SD card. Don't think they would do this if they were going to send a new phone would they? At least in terms of the battery cover. in my case with the EVO LTE I removed my 16GB sd card and removed the camera cover then sent the phone to HTC.
Click to expand...
Click to collapse
Why didn't you just go to Sprint? They would've most likely replaced it on the spot for you. I've never sent any phone back to HTC if I had issues. I went right to Sprint and they 9 times out of 10 replaced the phone for me on the spot. If they didn't have the phone they sent it to my house and I got it 2 days later.
Bad Photos
I had to replace two phones within 2 days because of the crappy camera. I almost droped Sprint because of this issue. I still may if they don't start providing me with LTE service. I'm beginning to wonder why I paid so much for a phone that I can't full benefilt from. I downloaded a lot of photos to my computer and looked at them in Photo Shop. They were so far off in almost every area. I would love to be able to calibrate the screen on this unit. Does any one know if you can do this? Every screen I have seen from this phone has been different.
travisw0204 said:
Why didn't you just go to Sprint? They would've most likely replaced it on the spot for you. I've never sent any phone back to HTC if I had issues. I went right to Sprint and they 9 times out of 10 replaced the phone for me on the spot. If they didn't have the phone they sent it to my house and I got it 2 days later.
Click to expand...
Click to collapse
Because I bought the phone at Best Buy. Not the Sprint store.
Boy am I pissed off. I truly regret buying this phone now. I mailed the phone back to HTC on August 6th. They told me I'd have it back in 2 weeks. I've been following the HTC status tracking and it's showed my phone as "In repair" for several days. Then today, 15 days after I sent the phone back, I get an email update from HTC. It states "This ticket has been placed on hold for material at our Repair Center. We are currently awaiting the following part(s): Main Board
Once we have the part(s), we will fix your phone as quickly as possible."
I've been without a phone for over 2 weeks. Can't they just replace it with a new phone and then sell my old phone as a refurb? It's not like I had the phone for a year and I'm trying to swindle them. I just want an operable phone. I'm done with HTC at this point. My next phone will not be an HTC.
Will Sprint give me a service credit since my phone hasn't even been connected to their network?
blackwaterstout said:
Boy am I pissed off. I truly regret buying this phone now. I mailed the phone back to HTC on August 6th. They told me I'd have it back in 2 weeks. I've been following the HTC status tracking and it's showed my phone as "In repair" for several days. Then today, 15 days after I sent the phone back, I get an email update from HTC. It states "This ticket has been placed on hold for material at our Repair Center. We are currently awaiting the following part(s): Main Board
Once we have the part(s), we will fix your phone as quickly as possible."
I've been without a phone for over 2 weeks. Can't they just replace it with a new phone and then sell my old phone as a refurb? It's not like I had the phone for a year and I'm trying to swindle them. I just want an operable phone. I'm done with HTC at this point. My next phone will not be an HTC.
Will Sprint give me a service credit since my phone hasn't even been connected to their network?
Click to expand...
Click to collapse
First off, good luck waiting for your parts from taiwan. I have been waiting for my phone, that I sent in for the camera on July 26th. Still no
Phone. Sprint says next time take it in, pay 35$, walk out with a replacement. And I bought it at best buy, but sprint said it don't matter.
Like I said, good luck.
mrjasenr said:
First off, good luck waiting for your parts from taiwan. I have been waiting for my phone, that I sent in for the camera on July 26th. Still no
Phone. Sprint says next time take it in, pay 35$, walk out with a replacement. And I bought it at best buy, but sprint said it don't matter.
Like I said, good luck.
Click to expand...
Click to collapse
Wish I would've known that. I'd have paid $35 no problem to get a replacement.
I called HTC and asked if they had more info on how long this would take. Their answer was "No". They admitted the parts were coming rom Tiawan. I was nice to her but she could tell I was pissed. Next time I will go to the Sprint store first
mrjasenr said:
First off, good luck waiting for your parts from taiwan. I have been waiting for my phone, that I sent in for the camera on July 26th. Still no
Phone. Sprint says next time take it in, pay 35$, walk out with a replacement. And I bought it at best buy, but sprint said it don't matter.
Like I said, good luck.
Click to expand...
Click to collapse
Any luck getting your phone back?

So I found my 'lost' ELTE...

Little backstory- I lost my ELTE on my way to work about a good month and a half ago, and when I got there, I was frantic and all kinds of worried. Called and called but to no avail. Called Asurion, payed the deductible and got my new phone the next day in the evening.
Snap back to now, and I find the phone scuttled in some crevice in my parking space at my apartment complex.
The pics show the damage, but this was all about a good while ago and I know its 'blacklisted' since I reported it lost, but the phone turns on and works, aside from the scratches to your fingers.
I don't know how the damage came to it (my car must have run it over and shoved it there), but the phone is here now... Poor little guy.
Question is, what should I do? Should I fix it? Turn it in to Sprint?
Are there any digitizer replacements out for this phone yet that aren't over $70??
Just thought y'all might get a kick from this. I sure did.
Deeveeance said:
Little backstory- I lost my ELTE on my way to work about a good month and a half ago, and when I got there, I was frantic and all kinds of worried. Called and called but to no avail. Called Asurion, payed the deductible and got my new phone the next day in the evening.
Snap back to now, and I find the phone scuttled in some crevice in my parking space at my apartment complex.
The pics show the damage, but this was all about a good while ago and I know its 'blacklisted' since I reported it lost, but the phone turns on and works, aside from the scratches to your fingers.
I don't know how the damage came to it (my car must have run it over and shoved it there), but the phone is here now... Poor little guy.
Question is, what should I do? Should I fix it? Turn it in to Sprint?
Are there any digitizer replacements out for this phone yet that aren't over $70??
Just thought y'all might get a kick from this. I sure did.
Click to expand...
Click to collapse
I lost my E4G before and could not find it. I called Asurion for a replacement. Subsequently, I found my phone (before replacement arrived). Called and tried to cancel. They said cancellation wasn't an option. Asked them what to do since I found my phone. They said keep it. Number was not blacklisted. Kept the new phone in the box and reactivated the old one. When all is said and done, I traded in the old one towards E3D and activated the BNIB E4G.
Bottom line, call Asurion, told them you found the old phone and want to return the new. They will most likely say no. Tell them you can still use the old, but you must get it removed from blacklist. Hopefully, they can help you from there.
We do make mistakes.
Sent from my Galaxy Nexus using xda premium
You could donate it to a developer
Rxpert said:
You could donate it to a developer
Click to expand...
Click to collapse
Was about to suggest the same.
Rxpert said:
You could donate it to a developer
Click to expand...
Click to collapse
Not sure how much trouble it would be to get the screen fixed, but yeah, beautiful and proper suggestion.
Maybe to someone from CM, or better yet, someone close to deck or toast that could help them out.
Milly7 said:
I lost my E4G before and could not find it. I called Asurion for a replacement. Subsequently, I found my phone (before replacement arrived). Called and tried to cancel. They said cancellation wasn't an option. Asked them what to do since I found my phone. They said keep it. Number was not blacklisted. Kept the new phone in the box and reactivated the old one. When all is said and done, I traded in the old one towards E3D and activated the BNIB E4G.
Bottom line, call Asurion, told them you found the old phone and want to return the new. They will most likely say no. Tell them you can still use the old, but you must get it removed from blacklist. Hopefully, they can help you from there.
We do make mistakes.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Phone is only blacklisted if sprint is called I believe. Making the claim with asurion does not trigger the flag (unless they report it to sprint)
Sent from my EVO using xda app-developers app
+1 on the donating to dev..prob cost more than u you would want to spend to fix and a dev could use it to test/build etc
Damn it's bent pretty bad also?
SENT FROM MY EVO 4G LTE!!! (w/no LTE)
According to the terms you agreed to with Asurion when you made the Lost Claim, that phone is the property of Asurion now. The terms say if you ever find a lost/stolen phone, you must return it to them, otherwise it's insurance fraud.
but... if you call them and tell them you found it, and they tell you to keep it, they are giving up the ownership rights to it. then it isn't fraud anymore.
It is very sad to see an android device like that. I much rather prefer it to be an iPhone.
Deeveeance said:
Little backstory- I lost my ELTE on my way to work about a good month and a half ago, and when I got there, I was frantic and all kinds of worried. Called and called but to no avail. Called Asurion, payed the deductible and got my new phone the next day in the evening.
Snap back to now, and I find the phone scuttled in some crevice in my parking space at my apartment complex.
The pics show the damage, but this was all about a good while ago and I know its 'blacklisted' since I reported it lost, but the phone turns on and works, aside from the scratches to your fingers.
I don't know how the damage came to it (my car must have run it over and shoved it there), but the phone is here now... Poor little guy.
Question is, what should I do? Should I fix it? Turn it in to Sprint?
Are there any digitizer replacements out for this phone yet that aren't over $70??
Just thought y'all might get a kick from this. I sure did.
Click to expand...
Click to collapse
Pm me I may be able to repair it
Sent from my EVO

[Q] Sprint phone replacement without insurance?

Lately my phone has been having what seems to be a hardware problem. The microphone barely works anymore. When talking on the phone, people are always telling me they can barely hear me, it sounds like I'm really far away, etc, even though I'm practically yelling into the phone. Sometimes it works fine and other times it won't pick up my voice at all. Also it cuts in and out in the middle of conversations.
To rule out the possibility of a software issue, I've tried the following:
Flash MeanROM, problem still persists
Flash CM10, problem still persists
Updated HBOOT to 1.19 (S-OFF) and RUU, problem still persits
Thus, I have concluded that it's a hardware issue with the microphone. The phone is only six months old, and the problem/defect has appeared through no fault of my own (always kept in case, never abused, never got wet). Yesterday, I took it to a local Sprint store to see if they would give me a replacement, and being that I do *not* have insurance on this phone, the employee wanted to charge me $35 to look at the phone and then maybe issue me a refurb if they did not find any sign of water damage, etc.
What experiences have others had regarding defective phones and no insurance? Threads on other forums suggest that some have gotten free replacements while others did not. What's Sprint's official policy on this? I do not think I should be held responsible for any fees considering it's a hardware defect. The employee said I can send the phone directly to HTC for the manufacturer warranty but it would take 15-20 days that I'd be phoneless, and my phone is S-OFF, so I'm a little hesitant about doing that. Any advice would be greatly appreciated, thanks.
I think sprints "official" policy would be no insurance=no replacement. Since it is rooted I would imagine your bootloader is unlocked which means u voided your warranty with HTC. My suggestion is it doesn't hurt to try but don't get pissed at sprint if u don't get it.
One workaround would be to get another phone and activate it online chat and ask to get insurance on it. Once u do that wait a day or two and swap back to your evo. The insurance will stay on the line. Then u can take it in and get it looked at for free if it is a hardware defect u should het a free replacement
Sent from my EVO using xda app-developers app
You had the option for Warranty replacement but that could (not sure) very well be gone if you used their unlocking tool & S-OFF.
Sent from my EVO using xda premium
Genjinaro said:
You had the option for Warranty replacement but that could (not sure) very well be gone if you used their unlocking tool & S-OFF.
Sent from my EVO using xda premium
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Can I make it S-ON again? I assume HTC would still be able to detect that I had done this, am I right?
That's a possibility, I'd make the effort to do so. Flash a fully stock Rom (RUU) before it goes back. If it fails, the worse that can happen is that they send it back.
Just be sure to photograph quality photos of the phone (front, back, sides & top) before packaging & sending it off when dealing with warranty exchanges.
Sent from my EVO using xda premium
Theyll fix ur phone for 35$ if they detect wayer damage, but if they see your phone is rooted they wont fix it, and give ur phone back to you a.s.a.p
Sent from my EVO using xda app-developers app
Just flash it all back to stock, and take it in. Sprint provides the 1 year warranty. So they will check it out, if it fails for them you'll get a refurb. Don't need insurance for factory defect.
regalpimpin said:
Just flash it all back to stock, and take it in. Sprint provides the 1 year warranty. So they will check it out, if it fails for them you'll get a refurb. Don't need insurance for factory defect.
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Right now it is back to stock, but the bootloader is still unlocked. I used the utility to make the bootloader look "stock" though, as it says *** LOCKED *** and S-ON however it is really S-OFF. A Sprint employee may not notice this but an HTC tech certainly will. Anyways, the sprint employee must have been misinformed or something. They said I would need to go through the manufacturer for the warranty and not Sprint. I'm going to go back and try to talk to a different employee and see if I can get a different result. Thanks.
What your looking at is the $35 service fee that Sprint charges you. Its basically a convince fee to save you the time of not having to deal with the manufacturer.
Id take advantage of the "advanced exchange program" pay the 35 bucks and take a refurb device. I did this last month. My original unit had a very loose headset jack.
I paid the 35 bucks and got a replacement. 4 days into the replacement the RF died on it. No signal what so ever. Took it back and they immediately replaced that too. BUT i lucked out. They only had white refurbs in stock. I said Nope. mine is black i want black. So i got a new in box unit. That normally isnt the case but with the 35 dollar refurb units, they still warranty that for 30 days..
after that its back to another 35 bucks for a replacement. I think its fair, afterall your not returning a brand new phone to them. Its a device thats been used and in your case rooted and flashed a few times.
I also think there could be gunk or something in the mic port. Wonder if they checked that.
Did you try to use a wired headset to see if that corrected the issue. If so then its definitely a mic issue.
Anyway, the 35 bucks is for the convinces of not having to wait while HTC works on it..

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