Related
I had tried to flash the stock webtop on my atrix 4g, after i had done the webtop mod(due to the screen presses from the phone would not work, and it also would not allow me to have the normal functionality and so i wanted to go back to stock for webtop). Not too sure if I'm able to post the link to where i found the instructions, but i did get it from atrix forums.
But pretty much now, when i turn my phone on, it gets stuck on the Motorola screen with text saying...
Failed to boot 4
Starting RSD Mode
I did read up and saw that from my POV, the best thing would be to get the stock sbf and use RSD Lite and flash it back to the beginning. But a few things do come up,
I found a thread in XDA where it had all the sbf i could want, but they were uploaded into filesonic which will not let me download it.
Would this be the only option for me to go?
Also some background into phone, AT&T Atrix 4g, was running 2.3.4, firmware 4.5.91 and was rooted. Any enlightenment on my pridicament would be much appreciated. Thank you for your time in reading.
First, did you have an unlocked bootloader?
If not, that's your problem.
Second, is there an option to get into recovery?
If so, try to perform a "Factory Reset" within the recovery before trying to use RSD lite (not recommended).
Dilphat said:
I had tried to flash the stock webtop on my atrix 4g, after i had done the webtop mod(due to the screen presses from the phone would not work, and it also would not allow me to have the normal functionality and so i wanted to go back to stock for webtop). Not too sure if I'm able to post the link to where i found the instructions, but i did get it from atrix forums.
But pretty much now, when i turn my phone on, it gets stuck on the Motorola screen with text saying...
Failed to boot 4
Starting RSD Mode
I did read up and saw that from my POV, the best thing would be to get the stock sbf and use RSD Lite and flash it back to the beginning. But a few things do come up,
I found a thread in XDA where it had all the sbf i could want, but they were uploaded into filesonic which will not let me download it.
Would this be the only option for me to go?
Also some background into phone, AT&T Atrix 4g, was running 2.3.4, firmware 4.5.91 and was rooted. Any enlightenment on my pridicament would be much appreciated. Thank you for your time in reading.
Click to expand...
Click to collapse
unlocked bootloader, that would be a negative. I guess that was what happened as to why i'm in this situation. But trying to get it back to factory settings, when i turn on the phone and hold down power button and vol down, it shows the Motorolla screen, i keep holding it down...it never shows the option for fast boot or the menu to change to be able to get it back to factory. Unless I'm doing it wrong, but it goes to Motorola screen then waits a bit and then screen turns off. Any ideas? If RSD Lite is not recommended, what's a good try to take? thanks for replying back quite fast.
Just to confirm the steps:
1. Press and hold the volume down button
2. Then press the power button (note: you don't need to continue holding the power button when doing this)
3. Continue holding the volume down button until it says "Fastboot"
If that's what you did then that would be correct. Actually, try just booting it normally and see if it gives you any options while booting.
Dilphat said:
unlocked bootloader, that would be a negative. I guess that was what happened as to why i'm in this situation. But trying to get it back to factory settings, when i turn on the phone and hold down power button and vol down, it shows the Motorolla screen, i keep holding it down...it never shows the option for fast boot or the menu to change to be able to get it back to factory. Unless I'm doing it wrong, but it goes to Motorola screen then waits a bit and then screen turns off. Any ideas? If RSD Lite is not recommended, what's a good try to take? thanks for replying back quite fast.
Click to expand...
Click to collapse
When I let it boot up without pressing anything, it just says
"Failed to boot 4"
"Starting RSD mode"
When i hold down vol down button for a bit nothing. I did notice though if i press the vol down button directly after i get "failed to boot 4" it blinks something real quick and then the screen goes black(which then i would have to take out the battery and put the batter back in). ...but what flashes, i believes says nvflash.
If i press volume up button after it says "Failed to boot 4" it gives me..
"Starting Fastboot protocal support"
So with no touch, "Starting RSD mode".
Vol down, I think it says nvflash
Vol up, Starting fastboot protocal support.
Well, when it says "Starting Fastboot protocol support" it means it is in fastboot but I don't know for sure what you could do from other than "fastboot -w" which would erase userdata and cache. Do you have the fastboot files? Have you thought about trying to flash Pudding if you can get it into RSD mode? You could then flash a custom recovery in fastboot from that point and either try to factory reset or flash a custom rom/fruitcake.
Dilphat said:
When I let it boot up without pressing anything, it just says
"Failed to boot 4"
"Starting RSD mode"
When i hold down vol down button for a bit nothing. I did notice though if i press the vol down button directly after i get "failed to boot 4" it blinks something real quick and then the screen goes black(which then i would have to take out the battery and put the batter back in). ...but what flashes, i believes says nvflash.
If i press volume up button after it says "Failed to boot 4" it gives me..
"Starting Fastboot protocal support"
So with no touch, "Starting RSD mode".
Vol down, I think it says nvflash
Vol up, Starting fastboot protocal support.
Click to expand...
Click to collapse
So what are the chances of me getting a hard brick if i did the RSD Lite as what was proposed in other occurences?
Also with pudding, do I need anything done special on the phone...unlock bootloader or anything else? just want to make sure, since i don't want to be in this situation again or worse lol.
Also, what do you mean by if i have the fastboot files? such as the ones i used to root the phone?
There's really no measurement of risk for using RSD lite. If used properly it should go without a hitch but there have been "rare" occurrences of things going wrong. If you can find the correct sbf(2.3.4-4.5.91 signed) and download the current RSD then you should be fine
Pudding is the unlocked bootloader.
Fastboot files is what is needed to give commands in fastboot mode. (eg. "fastboot.exe")
Dilphat said:
So what are the chances of me getting a hard brick if i did the RSD Lite as what was proposed in other occurences?
Also with pudding, do I need anything done special on the phone...unlock bootloader or anything else? just want to make sure, since i don't want to be in this situation again or worse lol.
Also, what do you mean by if i have the fastboot files? such as the ones i used to root the phone?
Click to expand...
Click to collapse
is it that hard to find a signed sbf for 2.3.4 4.5.91 at&t?
Also, what would be the benefits of going the pudding way versus if i just attempt the rsd way?
which one is safer? lol
Pudding, in a sense, is safer as it will unlock your bootloader and you can flash ROMs all day with a custom recovery but it would help to have the appropriate knowledge before diving in. You mentioned you had rooted your phone but what else, as far as modding, are you familiar with?
I actually tried to find an sbf to link to for you but couldn't find one.
Dilphat said:
is it that hard to find a signed sbf for 2.3.4 4.5.91 at&t?
Also, what would be the benefits of going the pudding way versus if i just attempt the rsd way?
which one is safer? lol
Click to expand...
Click to collapse
well this atrix 4g is my first android based phone. As far as modding, i came from the winmo scene. from a fuze to tilt 2 to this atrix. thanks for actually trying to look for a sbf, i was able to find one not on filesonic...
http://www.4shared.com/archive/viniGE9x/1FF-olympus-user-234-4591-1106.html
but just not sure if it is the appropriate one needed. also, while i was at work, i did try and see what i could find on pudding and found a thread in regards to it, but nothing too much in detail about it. except for a if you don't understand any of the top 3 reasons then do this lol.
live4nyy said:
Pudding, in a sense, is safer as it will unlock your bootloader and you can flash ROMs all day with a custom recovery but it would help to have the appropriate knowledge before diving in. You mentioned you had rooted your phone but what else, as far as modding, are you familiar with?
I actually tried to find an sbf to link to for you but couldn't find one.
Click to expand...
Click to collapse
And what i'm getting when looking up pudding is this...
http://forum.xda-developers.com/showthread.php?t=1136261
and it looks like i still have to run rsd lite o_0, i'm so confused lol
Dilphat said:
well this atrix 4g is my first android based phone. As far as modding, i came from the winmo scene. from a fuze to tilt 2 to this atrix. thanks for actually trying to look for a sbf, i was able to find one not on filesonic...
http://www.4shared.com/archive/viniGE9x/1FF-olympus-user-234-4591-1106.html
but just not sure if it is the appropriate one needed. also, while i was at work, i did try and see what i could find on pudding and found a thread in regards to it, but nothing too much in detail about it. except for a if you don't understand any of the top 3 reasons then do this lol.
Click to expand...
Click to collapse
Failed to boot 4
Just in case someone else get's this error.
I used this sbf. at&t signed 2.3.4 4.5.91
http://www.4shared.com/archive/viniGE9x/1FF-olympus-user-234-4591-1106.html
and RSD Lite v5.6
From there when phone got to the motorola screen and said
"Failed to boot 4"
"Starting RSD Mode"
ran RSD with the sbf, it went through it's thing and it worked. it did revert everything that was done when the phone was rooted, and there is no root.
BTW, thanks for the help live4nyy!
live4nyy said:
There's really no measurement of risk for using RSD lite. If used properly it should go without a hitch but there have been "rare" occurrences of things going wrong. If you can find the correct sbf(2.3.4-4.5.91 signed) and download the current RSD then you should be fine
Pudding is the unlocked bootloader.
Fastboot files is what is needed to give commands in fastboot mode. (eg. "fastboot.exe")
Click to expand...
Click to collapse
edit* got the phone rooted again. now my problem is, webtop is gone lol. any thoughts on how to reinstall it?
Weird, the SBF file should of had that included. How big(MB) was the SBF file?
Dilphat said:
edit* got the phone rooted again. now my problem is, webtop is gone lol. any thoughts on how to reinstall it?
Click to expand...
Click to collapse
after extracted it is 1.46gb
live4nyy said:
Weird, the SBF file should of had that included. How big(MB) was the SBF file?
Click to expand...
Click to collapse
That sounds about right. How are you trying to access webtop? Do you have a lapdock or are you trying to just plug it into a monitor with the HDMI cable?
Dilphat said:
after extracted it is 1.46gb
Click to expand...
Click to collapse
I just figured out what i did wrong, i didn't have my hd multimedia dock plugged in lol
live4nyy said:
That sounds about right. How are you trying to access webtop? Do you have a lapdock or are you trying to just plug it into a monitor with the HDMI cable?
Click to expand...
Click to collapse
Major "derpage"...
Glad you got it working.
Dilphat said:
I just figured out what i did wrong, i didn't have my hd multimedia dock plugged in lol
Click to expand...
Click to collapse
I know right, and yup...I'm glad I got it working as well. but yup, in case it happens to anyone else, i put up the link to the sbf. just in case lol.
Now this gives me time to read up into unlocking the bootloader and flashing roms
live4nyy said:
Major "derpage"...
Glad you got it working.
Click to expand...
Click to collapse
Hi all,
I am trying to flash another JB rom the other day.
I just turned off the Prime completely, and try to enter the recovery mode by holding power and down, then up within 5 seconds...
It then showed the Android laying down with the heart opened:silly:
I have to holding power to restart and boot normally into the rom.
I didn't do any wipe or flashing at all...
Later, I restart and now totally stuck on the splash screen with "ASUS", not even able to boot in to the rom I'm currently using...
Any help?!
Thanks
We need more information. What ROM were you using before this happened, what ROM did you try to flash, and is your device unlocked?
McJesus15 said:
We need more information. What ROM were you using before this happened, what ROM did you try to flash, and is your device unlocked?
Click to expand...
Click to collapse
He has to be unlocked otherwise he wouldn't have had a different rom on there or recovery before.
Hold down the power button and volume down button for 10 seconds, keep holding them until the screen with all the icons on it appear (recovery, wipe, usb icon etc) look up the top at the writing and at the end of the line with bootloader in it is a long number that starts with 9 or a 10. What number is it ?
flumpster said:
He has to be unlocked otherwise he wouldn't have had a different rom on there or recovery before.
Click to expand...
Click to collapse
Considering he says he got Dead Andy that makes it possible that he was on stock and just tried to use stock recovery to flash a custom ROM. I understand your point, the OP is just lacking details.
McJesus15 said:
We need more information. What ROM were you using before this happened, what ROM did you try to flash, and is your device unlocked?
Click to expand...
Click to collapse
Hi McJesus, before this happened, I was using this
http://forum.xda-developers.com/showthread.php?t=1911024
and I am trying to shift to shis one
http://forum.xda-developers.com/showthread.php?t=1982156
I was trying to enter the recovery mode to prepare wipe and flash procesure, I remember I used to use TWRP, but failed, it stopped at the "dead Android" icon, and I could get out only by restarting.
Then I researched and installed Goo and Rom manager, yet, just installed those, not done any flashing or wipe whatsoever.
Then start doing recovery mode, failed, normal boot, totally hanged, on the splash screen with "Asus"...I coudle restart with holding the power buttom though.
The device is unlocked.
Thanks for helping,
flumpster said:
He has to be unlocked otherwise he wouldn't have had a different rom on there or recovery before.
Hold down the power button and volume down button for 10 seconds, keep holding them until the screen with all the icons on it appear (recovery, wipe, usb icon etc) look up the top at the writing and at the end of the line with bootloader in it is a long number that starts with 9 or a 10. What number is it ?
Click to expand...
Click to collapse
I was able to get to the screen that you mentioned about...But after that I normal restarted and attempted entering recovery, totally failed and only made to the splash screen.:silly:
Thanks,
garykwan said:
I was able to get to the screen that you mentioned about...But after could normal restart and attepmted recovery entering, now totally failed but to the splash screen.:silly:
Thanks,
Click to expand...
Click to collapse
It looks like you was on the Jellybean bootloader before.. I'm out and about at the moment but if someone hasn't helped you by later I will knock up some instructions for you to try.
flumpster said:
It looks like you was on the Jellybean bootloader before.. I'm out and about at the moment but if someone hasn't helped you by later I will knock up some instructions for you to try.
Click to expand...
Click to collapse
Yes, I believed so.
Thank you so much for your kindly help.:good:
Hi guys,
I tried to unlock the bootloader of my Nexus 10 before rooting it. Unfortunately, it didn't work and I can't use it anymore (I either have the "Loading X" forever or a dead droid while trying to go to the recovery mode).
I'm used to do that kind of modifications (only on Samsung Galaxy S and S3 though) and I don't know what I did wrong (but I usually flashed with Odin).
Anyway, I used this tool (after enabling the usb debug and allowing unknown sources) : http://forum.xda-developers.com/showthread.php?t=2001868
I installed the drivers on my PC (menu 1 in the tool), then I could see my device in ADB MODE (in the tool menu). I tried to unlock the bootloader (3rd option in the menu) and it was written completed. My device reboots and nothing happens. I can access the fastboot mode (is it the download mode ?).
I have Odin.
Can someone help me to get a working device ?
Thank you very much.
hiveNzin0 said:
Hi guys,
I tried to unlock the bootloader of my Nexus 10 before rooting it. Unfortunately, it didn't work and I can't use it anymore (I either have the "Loading X" forever or a dead droid while trying to go to the recovery mode).
I'm used to do that kind of modifications (only on Samsung Galaxy S and S3 though) and I don't know what I did wrong (but I usually flashed with Odin).
Anyway, I used this tool (after enabling the usb debug and allowing unknown sources) : http://forum.xda-developers.com/showthread.php?t=2001868
I installed the drivers on my PC (menu 1 in the tool), then I could see my device in ADB MODE (in the tool menu). I tried to unlock the bootloader (3rd option in the menu) and it was written completed. My device reboots and nothing happens. I can access the fastboot mode (is it the download mode ?).
I have Odin.
Can someone help me to get a working device ?
Thank you very much.
Click to expand...
Click to collapse
Easy fix. Get to the dead droid recovery menu and then press all 3 buttons on the top. You will get into the blue recovery options. Choose factory reset.
Sometimes unlocking the bootloaders scrambles a few things on this device and it goes into boot loop. After the factory reset, you'll be fine. PM me if you still have issues.
Sent from my Galaxy Nexus using Tapatalk 2
Blueback22 said:
Easy fix. Get to the dead droid recovery menu and then press all 3 buttons on the top. You will get into the blue recovery options. Choose factory reset.
Sometimes unlocking the bootloaders scrambles a few things on this device and it goes into boot loop. After the factory reset, you'll be fine. PM me if you still have issues.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
Okay, thank you very much. I didn't know I had to press the 3 top buttons again after the dead droid screen, I thought it failed loading the Recovery Mode.
I have to setup my account etc again so I guess it is safe to say it worked.
Additionally, I tried this method after the recovery : http://forum.xda-developers.com/showthread.php?t=2015467
and it worked fine. My device has an unlocked bootloader and is rooted.
hey if someone could help me im stuck myself, after i had the dead android in recovery mode i tried to flash software with the toolkit in fastboot and now when i go to recovery its just a blank screen till i hold the bottom combo again and it takes me back to fastboot
Blueback22 said:
Easy fix. Get to the dead droid recovery menu and then press all 3 buttons on the top. You will get into the blue recovery options. Choose factory reset.
Sometimes unlocking the bootloaders scrambles a few things on this device and it goes into boot loop. After the factory reset, you'll be fine. PM me if you still have issues.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
Hey,
I'm having the same problem. I get to the dead droid instead of recovery and tried hitting all three buttons again but it's just looping again.
Any ideas?
maximepull said:
Hey,
I'm having the same problem. I get to the dead droid instead of recovery and tried hitting all three buttons again but it's just looping again.
Any ideas?
Click to expand...
Click to collapse
It sounds like you didn't actually perform a factory reset. The key combination to get into stock recovery from the dead android screen is Power + Vol-Up. That will bring up the option to factory reset.
So if your powered off or bootlooping, hold the Power + Vol-Up + Vol-Down until you're back in the Bootloader. Use Vol buttons to select Recovery Mode and tap Power. When the droid w/ the Red "!" appears, hold the Power button and quick press the Vol-Up button. This should take you into stock recovery. Select Factory reset. Reboot. After a few minutes, the device should boot normally.
Good luck.
sharksfan7 said:
It sounds like you didn't actually perform a factory reset. The key combination to get into stock recovery from the dead android screen is Power + Vol-Up. That will bring up the option to factory reset.
So if your powered off or bootlooping, hold the Power + Vol-Up + Vol-Down until you're back in the Bootloader. Use Vol buttons to select Recovery Mode and tap Power. When the droid w/ the Red "!" appears, hold the Power button and quick press the Vol-Up button. This should take you into stock recovery. Select Factory reset. Reboot. After a few minutes, the device should boot normally.
Good luck.
Click to expand...
Click to collapse
Ok found a video showing that when you get to that part where there's the dead droid (the red !), you don't press hold hold all three buttons but tap them until the recovery screen shows up.
So finally did that but I still have the same problem.
My initial problem was, I received my N10, open the box, turned it on and it started freezing and rebooting. Can't get past the wifi step.
Tried hard and many times to finally get to enter my gmail account, etc
Updated to 4.3, problem persisted so I figured, maybe the factory flashed a bad rom?
So I unlocked it, rooted it and tried flashing older stock versions, same problem.
Tried flashing CM, same; PA, same...
Tried deactivating location service as suggested elsewhere: same; uninstall chrome: same
Even CM withouf GAPPS wouldnt work
So basically, I have a $500 brick. Completely useless as it freezes every 30 seconds.
Decided not to return the device because although I am Canadian, I live in SE Asia and had a visiting friend bring it to me. Way past the return period and the overall experience would be a real pain in the butt... Don't know what to do. Really hoping Kit Kat will solve it but I have doubts.
What do you think?
Sorry. I don't know enough about these things to give more in depth troubleshooting advice. I just recently got my N10 & unlocked it and based on your original post, I thought that's where you needed help. But it sounds like you got past that and got it unlocked.
Have you tried downloading a factory image directly from Google and installing that? If it's locking up on a fresh install of any ROM, it very well may be a hardware issue. You may have to file a warranty claim if possible.
maximepull said:
Ok found a video showing that when you get to that part where there's the dead droid (the red !), you don't press hold hold all three buttons but tap them until the recovery screen shows up.
So finally did that but I still have the same problem.
My initial problem was, I received my N10, open the box, turned it on and it started freezing and rebooting. Can't get past the wifi step.
Tried hard and many times to finally get to enter my gmail account, etc
Updated to 4.3, problem persisted so I figured, maybe the factory flashed a bad rom?
So I unlocked it, rooted it and tried flashing older stock versions, same problem.
Tried flashing CM, same; PA, same...
Tried deactivating location service as suggested elsewhere: same; uninstall chrome: same
Even CM withouf GAPPS wouldnt work
So basically, I have a $500 brick. Completely useless as it freezes every 30 seconds.
Decided not to return the device because although I am Canadian, I live in SE Asia and had a visiting friend bring it to me. Way past the return period and the overall experience would be a real pain in the butt... Don't know what to do. Really hoping Kit Kat will solve it but I have doubts.
What do you think?
Click to expand...
Click to collapse
sharksfan7 said:
Have you tried downloading a factory image directly from Google and installing that?
Click to expand...
Click to collapse
^ that's your solution. If you dont know how to just pm me
Sent from my Galaxy Nexus using XDA Premium HD app
My device is: Motorola atrix 4g mb860 AT&T.
I used my phone as usual, and it seemed it went out of battery (possibly), when I tried to power it up it said:
"Failed to boot 2
Starting RSD mode" and got stuck, however, if I take out the battery and try to power it up again it will show the same issue, I cant enter the fastboot protocol support if powering it up while holding the volume up key, it just stucks, I cant either enter the selection of modes if powering it up while holding the volume down key way, it brings me to a black screen.
Ive read about this RSD Light and stuff, tried to flash 3 different sbf files, or more, after trying to flash it shows this in the device:
"Failed to boot 2
Starting RSD mode
sec_exception febe 35, 35", the phone get stucked, and in the program it says "FAILED" under the tab "Result", however, it happens only after the status of the phone in the program "Waiting for re-enumeration" changes to "Failed flashing process. Phone[0000]; Phone did not re-enumerate after RAM-downloader was sent. (0x703E)".
When i take the cable of the phone out and do a restart to it, I'm back to the first problem at the beginning, Failed to boot 2, Starting RSD mode.
It seems someone had a samiliar problem to me, but he used clocked and stuff... his thread:
http:/ /ww w.atrixforums.com/forum/rescue-squad/6164-se-flash-olympus-help.html
DELETE SPACES.
Waiting for answers, thanks anyway, and have a good day, Matan.
Sorry mate,sounds like a soft brick.
you can try flashing a stock SBF
Well can you help me with this?
BoriDe said:
Sorry mate,sounds like a soft break.
you can try flashing a stock SBF
Click to expand...
Click to collapse
well, then can you help me get these files? i used mine SBF files and didn't worked, maybe yours will.
I'll try your SBF files if needed.
mtnjustme said:
well, then can you help me get these files? i used mine SBF files and didn't worked, maybe yours will.
I'll try your SBF files if needed.
Click to expand...
Click to collapse
I´m in the same problem here, did you get out of this trouble ?
iddpioneer said:
I´m in the same problem here, did you get out of this trouble ?
Click to expand...
Click to collapse
Search das8nt on yahoo or something, you'll find it. Or just simply run a search for atrix sbf instead of being lazy
Sent from my MB860 using xda app-developers app
Hi. My sons HDX is stuck in fastboot mode. Amazon support only offered him a discount to replace it. I thought maybe I could do something to wake it up or reflash it but from what I'm reading this is a difficult device. I have been able to get it to respond to the fastboot reboot command in linux but nothing else. This device has never been rooted/flashed/modded and I don't know how it got this way. Is there anything I can do at this point besides throw it away?
Thanks.
when you are at the fastboot screen...
press the power button for 10-20 sec. and it will shut down...
than try to power it on again.... (try it with unplugged usb)
maybe this helps...
If possible, I would unlock the bootloader and then try this guide: http://forum.xda-developers.com/showpost.php?p=22077057&postcount=11
This device has never been rooted/flashed/modded and I don't know how it got this way.
Click to expand...
Click to collapse
Just thought this means the HDX is on 4.5.2(3)
thanks for the responses. I have tried rebooting the device many times with or without usb plugged in. I've held the power button for 25 seconds until it starts rebooting again. It always boots to a gray kindle fire logo and says fastboot. I've tried the fastboot -i 0x1949 oem idme bootmode 4000 command but it says the hw is locked. From what Ive read, the bootloader cant be unlocked right?
ianedward said:
From what Ive read, the bootloader cant be unlocked right?
Click to expand...
Click to collapse
Do you recall the firmware level (eg: 3.2.6; 4.5.2)?
Edit: After shutting down (completely off) have you tried power+volume up to access Amazon's crippled recovery? From there you might be able to initiate a factory reset.
i have tried to power it on with different button combinations. I can only get to the same fastboot screen.
oh and I have no idea what firmware it was on.
ianedward said:
i have tried to power it on with different button combinations. I can only get to the same fastboot screen.
oh and I have no idea what firmware it was on.
Click to expand...
Click to collapse
Yeah, it was a long shot. At this point you may be hosed unless someone knows of a way to recover in fastboot given the state of your device (locked, unrooted, version unknown). Might want to try Amazon again. A different rep may be more accommodating. Sorry, mate.