Woke up this morning and grabbed my phone for it to say that a "Service Update" had been applied and was completed. Now my phone won't send messages or get any data. I'm rooted with s-on running MeanBean v 1.9 and it hasn't given me any problems until this service update. What is this update and what exactly did it do to my phone?
xKillerRussian said:
Woke up this morning and grabbed my phone for it to say that a "Service Update" had been applied and was completed. Now my phone won't send messages or get any data. I'm rooted with s-on running MeanBean v 1.9 and it hasn't given me any problems until this service update. What is this update and what exactly did it do to my phone?
Click to expand...
Click to collapse
u should have found out what it was before u updated it.. its always better to wait to see if anyone else got it and updated first.. well thats what i would have done.. what kind of update.. it should have said something?
You could try this, it got my data back.
Try to set your active profile to 1.
Go to phone, type ##3282#, enter msl for password, go to data profile and switch it to 1, hit menu- commit modifications, phone will reboot and hopefully you will have data again.
Sent from my EVO using Tapatalk 2
Sent from my EVO using Tapatalk 2
I found out what it was. Someone else has put a different phone on my account by activating it somewhere else, not sure how. It replaced it on my device list from Sprint with a different phone. Called them and got everything settled out and its working fine now. They are having their security team look into it cause its possible someone was trying to steal my service. Who knows but at least its working now.
xKillerRussian said:
I found out what it was. Someone else has put a different phone on my account by activating it somewhere else, not sure how. It replaced it on my device list from Sprint with a different phone. Called them and got everything settled out and its working fine now. They are having their security team look into it cause its possible someone was trying to steal my service. Who knows but at least its working now.
Click to expand...
Click to collapse
That's crazy. Sorry bout that, but at least you are good to go now.
Sent from my EVO using Tapatalk 2
Related
Hi
So I tried the alpha version of CM7 last night. Great, but still to early for me. So this morning I went to a restored version of a previous rom I had. I have internet and texting service working. But I'm unable to make any phone calls. I was able to update my PRL without issue, but firmware update resulted in error 1233.
Anything I can do?
I've tried wiping the davlick cache and cache 3x. Wiping data. Trying a different nandback up now.
lmbebo said:
Hi
So I tried the alpha version of CM7 last night. Great, but still to early for me. So this morning I went to a restored version of a previous rom I had. I have internet and texting service working. But I'm unable to make any phone calls. I was able to update my PRL without issue, but firmware update resulted in error 1233.
Anything I can do?
I've tried wiping the davlick cache and cache 3x. Wiping data. Trying a different nandback up now.
Click to expand...
Click to collapse
Maybe a bad backup? Might have to do a full wipe and reflash whatever rom you were on and TB your apps and data.
Rootyourdroid.net. My nephews blog.
I did.
After a clean rom install, was able to a profile and PRL update. Still no changes. Can receive calls, use internet, etc. Just cannot make outgoing phone calls ...
Hmmmmm....Got me stumped. You need someone much brighter then me. Good luck. I'll be keeping an eye on this thread.
You need to call sprint and have them reprovision your phone and t service. Tell them out are roaming too often and unable to make roaming phone ccalls from Verizon's towers and should be able to. It may take 2 or 3 different people before you get a Good one. Also, try to get to tech support, not just any rep
Supra RCMix Shooter
Hi.
Thanks for the reply. What is the "t" service?
Ive called sprint already and was told it should be fixed within 24-48 hours after being elevated to a higher tech support level. I don't know if it should take that long normally or what.
P.S. I don't think I've ever roamed in NYC.
What settings do you have in your roaming settings? Home only or automatic?
Sent from my CM powered 3D
I was on sprint only. Changed it to automatic to try that. No changes.
---------- Post added at 07:33 PM ---------- Previous post was at 06:57 PM ----------
They want me to take the phone into be seen now
lmbebo said:
I was on sprint only. Changed it to automatic to try that. No changes.
---------- Post added at 07:33 PM ---------- Previous post was at 06:57 PM ----------
They want me to take the phone into be seen now
Click to expand...
Click to collapse
Hmmmmm....... Do you know how to run the ruu and return back to s-on? If not I'll link ya. It's going to suck if you get the 1.50
Before you do that, go to the dev section and download the stock rom from haus and give that a go. Seems like I heard someone else have this problem (or something very similar) and it fixed it.
Sent from my CM powered 3D
Which ROM are you using? It's usually a good idea to use the stock one while troubleshooting over the phone so they don't see anything unusual with it. If you do take it in though I would personally leave it unlocked and just flash the 2.08 RUU. The bootloader will still show "locked" with s-off so they probably won't notice it.
I went back to my stock rooted rom yesterday hoping that might fix the issue. So I've left it as that :|
So to flash the 2.08 RUU, I just take the htc update?
If you are on a stock rom, rooted or non rooted, (doesnt matter for this) go on sprint website and choose "chat". Tell them in chat that your getting "error 16" popping up on your phone when trying to call. Let them know you googled error 16 and the fix is called a "HLR Refresh", and you would like them to preform that for you. They will ask you to pull your battery, if they dont have you pull it then they are NOT doing the Refresh. This should fix your issue. If not you may have to run the RUU and head on over to sprint store. Personally I would try all I could before handing my phone to a rep, the reps solution is going to be a software update
Tried that earlier. Reset some values. All while on the stock nonrooted sprint ROM. They keep saying its a hardware issue.
Beats me how its a hardware issue.
Sent from my PG86100 using XDA App
cordell12 said:
If you are on a stock rom, rooted or non rooted, (doesnt matter for this) go on sprint website and choose "chat". Tell them in chat that your getting "error 16" popping up on your phone when trying to call. Let them know you googled error 16 and the fix is called a "HLR Refresh", and you would like them to preform that for you. They will ask you to pull your battery, if they dont have you pull it then they are NOT doing the Refresh. This should fix your issue. If not you may have to run the RUU and head on over to sprint store. Personally I would try all I could before handing my phone to a rep, the reps solution is going to be a software update
Click to expand...
Click to collapse
He's not getting error 16. I think this is something completely different. I had this happen a few weeks back and I just flashed the stock rooted Rom to fix it. BTW lmbebo, when you flashed xHausx stock rooted Rom did you update your PRL and profile?
Every time I've flashed a new rom or restored a nand backup I've updated my proflile and PRL. I've gone through the steps to redo handset activation as well.
I've pretty much made my phone stock except for the s-off status at this point with no resolution.
I'll see if I have enough time to change that back tonight and get into a sprint store tonight. If I can't I'm SOL until next week in terms of time to get into the store.
I guess just for future issues (if this ever arises again).
I've flashed the stock 513 and newest 0808 radios.
I've put rooted stock, xhausx's stock rom, cleanROM, CM alpha 7.
Dropped the phone off. Not sure in what condition or when I'll get it back. Its a network issue for sure.
Can't accèss my google voice website account now either.
Thanks for all the help everyone! appreciate it!
Google voice corrupted my account. All calls were being forwarded to google voice for some reason.
Have brand new /Locked/ e3d now.
Guess I have to wait for an update to the unlock process now? to unlock hboot 1.50 ?
Everyone else may not find this to be an interesting problem, but I do.
I have a rooted HBOOT 1.40 HTC Evo 3d that I got when the phone was released. I use the original TWRP that was out when the phone achieved perm-root. I've utilized multiple ROMs including: Synergy, CM7, MIUI, Eternity, and a few others. I have been using MIUI for a good two months or so until this recent issue.
Onto the issue, when someone calls me I can sometimes hear them and talk to them. So sometime when I am called my phone actually works as a phone. Other times, the other person's line keeps ringing and ringing. This happens when I call someone as well. When I call my voicemail [1 then call], I get nothing. When I go into the diag everything seems correct. I'm not super-down with all that side of things, but it seems right. I've tried placing a call long enough just in case it's an error 16 for calling [texting is fully operational].
I've NANDed back to a Sense Rom [Warm TwoPointThree] and updated my PRL, Firmware, etc as much as possible and still no dice.
So does anyone have anyway they could help me? Right about now I'm thinking unrooting is the best option. Any advice would be much appreciated. Thanks!
Not sure if it will work but you can try updating profile then prl in settings. If that doesn't work you can try a data restore. Also if you aren't on the most current radios probably wouldn't hurt to flash that either. Just tossing ideas out there for you.
N if none of that works ask Sprint to reset it n tell them what's going on might be on their end as well
Sent from my PC36100 using xda premium
ckoadiyn said:
N if none of that works ask Sprint to reset it n tell them what's going on might be on their end as well
Sent from my PC36100 using xda premium
Click to expand...
Click to collapse
Well I'm setting up ADB right now to flash the newest radio. Unroot here shortly. And if all else fails I'll call sprint. And if still not a no-go, looks like I might just use that upgrade on my other line for a new phone. Might hold out for an ICS or something and downgrade to a *eek*feature phone*eek*. Meh.
i had something similar to this a few months back. it was actually due to sprints towers having some issues. it was happening to my 3d and my wifes og evo, but not to the shift on our account. it was weird. but i would totally call sprint and see whats up sounds like its them.
pstevep said:
i had something similar to this a few months back. it was actually due to sprints towers having some issues. it was happening to my 3d and my wifes og evo, but not to the shift on our account. it was weird. but i would totally call sprint and see whats up sounds like its them.
Click to expand...
Click to collapse
That's what I had said originally. Hmm. Ok. Thanks for the input.
EDIT
I meant thought. :\
UPDATE:
The issue was Google Voice integration. The app itself didn't do it, if it had then it would've been fixed in the unroot process. It is nice knowing I can unroot, but this scare was .
Thanks for all the help guys.
I recently just updated my HTC 3D to the ICS rom by ViRuS.
I used the wire technique to get s-off from hboot 1.5 unlocked
previous i had a stock rom, all i did to root it was unlock it, install cwm recovery, then su.
also i had tried to do a OTA update and broke my root in the process.
after i used the wire technique and thinking i bricked my phone in the first attempt where i left my phone back cover on and had to unplug it then i tried to reboot the phone before plugging it back in(leading me to a screen that said juopunutbear making me think i bricked it) after fixing that and in the meantime installing a new stock rom with root after i had then went to attempt the wire method again, successfuly.
After achieving s-off i went through the steps dictated by virus
--first flashing the firmware without an insue, altho i did it twice anyhow.
----second doing a superwipe
------third installing the ICS rom linked in his post.
after google finished reinstalling apps, i replastered my phonewalls, and went through my settings i discovered i could send sms but i could not recieve them. google voice gets the messages but i am unable to recieve them on my phone. direct messeges to the phone aren't recieved either.
Has anyone else come across this?
Any idea what steps i could take?
i have looked about and not a mention of it.
-------------------------Update:--------------------------
I did some updates from the system settings and no avail
But when i went to activate this phone it brought me to the sprint zone where it tested the
voice and data connections, as soon as it told me i had voice connection i received all my
old texts and then data connection was approved.
happy to have my phone updated and working great!!!!!
Special thanks to ViRuS!
stopping here before i become considered a fanboy....
Click to expand...
Click to collapse
::::::::::Edit:::::::::::
I guess i got a bit overzealous with that and jumped the gun.
Turns out i cant get texts after that and it was a fluke,
also i am getting "error number 16" messages when i try and make an outbound call
At least you can send..the zip from virus made my evo 3d a tablet..its been happening to many ppl now I wonder why noone has adressed this
Sent from my DROID2 using xda premium
Tom.Molyn said:
::::::::::Edit:::::::::::
I guess i got a bit overzealous with that and jumped the gun.
Turns out i cant get texts after that and it was a fluke,
also i am getting "error number 16" messages when i try and make an outbound call
Click to expand...
Click to collapse
Error 16 is in the stickies. Try this:
http://forum.xda-developers.com/showthread.php?t=1194460
Save the Drama for your Mama with Tapatalk 2
After realizing the error i did some
research and fixed both issues this
morning when customer care opened
Turns out sprint was blocking service
because of s-off.
Called them and they had me routed to someone who told me to reset my phone,
I did so and it works fine
Sent from my PG86100 using xda app-developers app
I hate to just come here and ask for help, but I haven't found any solution over the past two weeks, and I didn't see any similar threads in this forum.
I have an HTC Evo 3D through Sprint. Two and a half weeks ago I downloaded the update. The update appears to have worked in the sense that the layout and many features are tweaked a little. However, since I updated it, whenever I turn it on it turns itself off and then back on every few minutes. The reason for this is that I am in Australia so it can't connect to the network to complete the update. I have been here for nearly two months, and won't be back in the US until mid-November. I have solely been using my phone with WiFi for email, internet, etc, and I would like to be able to use it for this purpose again. I called Sprint but they weren't able to help me because there is no Sprint service or Sprint stores in Australia.
Does anyone know of a way to fix the phone? If I factory reset it, will it come back without this issue, or will I just have a phone that doesn't work and lost its memory? Would there be a way to fix it by rooting it?
All help is appreciated. I'm not very knowledgeable on this kind of stuff, I apologize.
Thank you, have a great day.
Even in Airplane mode it does this?
Can't you install the latest sprint ics ruu? That should sort it. I'm gsm though so I never browse the cdma section but I think that should solve your issue.
Best of luck getting it working
Sent from my HTC EVO 3D X515m using Tapatalk 2
oohaylima said:
Even in Airplane mode it does this?
Click to expand...
Click to collapse
I have had it in airplane mode the entire time for the last 8 weeks.
00mpollard said:
Can't you install the latest sprint ics ruu? That should sort it. I'm gsm though so I never browse the cdma section but I think that should solve your issue.
Best of luck getting it working
Sent from my HTC EVO 3D X515m using Tapatalk 2
Click to expand...
Click to collapse
I'm sorry but I'm not sure what this all means. Are you suggesting that I root the phone using the newest Android version (ICS=Ice Cream Sandwich)? I have no clue how I would do this, or if it would actually solve my problem.
Ernie_Richardson said:
I'm sorry but I'm not sure what this all means. Are you suggesting that I root the phone using the newest Android version (ICS=Ice Cream Sandwich)? I have no clue how I would do this, or if it would actually solve my problem.
Click to expand...
Click to collapse
Here's a post with download links and some information about running the Sprint ICS 2.89 RUU. You didn't say if you are S-ON unlocked or S-OFF and the procedure is slightly different between those two states. If you have never HTC unlocked your phone and rooted your can just run the RUU.exe as if you were S-OFF.
ramjet73
I wonder if there is any way you can get an active Airave to connect to? Sprint obviously wouldn't issue you one in Aus, but perhaps you could have a friend or family get one, activate it, then send it to you in Aus.
Wait....are you saying as long as I have an Airave, I can get service all over the world?
oohaylima said:
Wait....are you saying as long as I have an Airave, I can get service all over the world?
Click to expand...
Click to collapse
Well, not sure. It does require GPS signal, so it may detect anything not in the US and refuse to work. It was just a thought. Anyone else try to use an Airave outside the US?
It sounds like you aren't rooted and haven't done anything outside of the normal update for the phone.
When you say that the it turns off and back on, do you mean that the phone is simply rebooting randomly? If so, then I think a custom rom might help you.
I don't think the factory reset will fix this for you btw. I also wouldn't try it unless I got a really good backup (which is pretty easy once rooted).
Thanks everyone for your help. I ended up doing an RUU flash using the info ramjet73 gave, and it appears to be working fine except that I lost all of my memory. I couldn't get it backed up before I did it, but I'd rather have a working phone without my old contacts and stuff than have it not work.
Log on to your google account and download them again.
Glad it's working. Be safe out there! Or try to be.
oohaylima said:
Log on to your google account and download them again.
Glad it's working. Be safe out there! Or try to be.
Click to expand...
Click to collapse
How do I do that?
eh there,
So I never really did this before and I searched for info, but came up empty.
I picked up an evo lte off of ebay that is s-off/rooted (and now running meanbean 2.9), it still has the previous users name/number in it
sprint wants me to enter: ##72786## then msl
and reset it, they said it will update with new prl/etc. Well i really don't want to do an OTA and loose my settings.
so is there another way i can do this, will i be fine to do this, or has anyone have experience in doing this before?
thanks.
DHDigital said:
eh there,
So I never really did this before and I searched for info, but came up empty.
I picked up an evo lte off of ebay that is s-off/rooted (and now running meanbean 2.9), it still has the previous users name/number in it
sprint wants me to enter: ##72786## then msl
and reset it, they said it will update with new prl/etc. Well i really don't want to do an OTA and loose my settings.
so is there another way i can do this, will i be fine to do this, or has anyone have experience in doing this before?
thanks.
Click to expand...
Click to collapse
If you're rooted, then make a backup and restore when done. Those settings are kept.
I made the backup already. I just didn't want to start this process and find out it would relock/s-on the phone some how. I'm just really inexperienced in this area. thanks
DHDigital said:
eh there,
So I never really did this before and I searched for info, but came up empty.
I picked up an evo lte off of ebay that is s-off/rooted (and now running meanbean 2.9), it still has the previous users name/number in it
sprint wants me to enter: ##72786## then msl
and reset it, they said it will update with new prl/etc. Well i really don't want to do an OTA and loose my settings.
so is there another way i can do this, will i be fine to do this, or has anyone have experience in doing this before?
thanks.
Click to expand...
Click to collapse
It shouldn't do an OTA, they should have only gave you the steps to change whoever's phone number to your own. I don't have all the steps of what u do around but I know you would need to go into something from the dialer and back out their number and enter yours. Then yeah, update prl and profile with what they already told u. I've done this twice when I gave my cuz my past 2 s-off eVos. I think they only gave you part of what needs to be done, the last half. unless your phone already is working under your own number. If that's it then just reset how they said. It won't OTA a rom and you never have to hit install even if an OTA actually downloaded. Never sit there and be one of these people that reads on xda but still takes an OTA.
Swyped from my eVo
i did the update before your reply. but following the steps it just resets identity of the phone, so yours will be loaded ota. There was no updating of the firmware/radios/etc as I was told on the phone. I should've known not to panic, but I like to try to do my research before I try something new. I already called sprint and gave them the new info. (She was nice, but asked me to pull the phone backing off and remove the battery. So I shouldn't have worried about it.)
long story short. phone works and now i'm sifting through a week of messages.
All they want u to do is update the profile and prl. It will do nothing to your rooted status or hurt anything. I would strongly recomend u go into Google wallet and make sure they don't have it set up. If so do a reset on the app. Then u can do a factory reset on the phone to wipe out all the other persons personal info and u can sign into your Google account. As long as u don't do a HTC software update u are not screwing up your root or Rom settings.
Sent from my EVO using xda app-developers app
DHDigital said:
i did the update before your reply. but following the steps it just resets identity of the phone, so yours will be loaded ota. There was no updating of the firmware/radios/etc as I was told on the phone. I should've known not to panic, but I like to try to do my research before I try something new. I already called sprint and gave them the new info. (She was nice, but asked me to pull the phone backing off and remove the battery. So I shouldn't have worried about it.)
long story short. phone works and now i'm sifting through a week of messages.
Click to expand...
Click to collapse
Remove the battery
Lol
The advice is free....the bandwidth, not so much