Can't connect to 3G and 4G. - Sprint HTC EVO 4G LTE

So I have a rooted phone and I was running Mean Rom for a while. I then tried out CM10 from Cyanogen's website. It worked for a while, until I noticed one day it went to 1x in a restaurant we went to. After we left, it never came out of that data mode. When I went to work that night, I just got bars with no data icon (3g or 4g).
I tried rebooting the phone and that didn't work, so I figured I should switch the rom, maybe it's the rom. So I installed Mean Bean (latest), but no results. I formatted the phone three times and I still can't get connecting. THe only way I can connect is switching the data mode to CDMA only. If it's on CDMA/LTE, it doesn't connect. It can't be the service, because my friend has an iPhone 5 from sprint, and he can connect to LTE just fine.
I try to update the PRL and profile, but it seems to fail every time. When I go home, it connects to 3G, but when i come to work, I can't get connected at all.
I can really use some help here please.
Thank you!

Make sure youre connected to wifi when updating the prl and profile. Otherwise it will just sit there forever
Sent from my EVO using xda app-developers app

bennyboy78 said:
Make sure youre connected to wifi when updating the prl and profile. Otherwise it will just sit there forever
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
Okay, I'm trying that. I thought it had to be connected to 3G in order to do that. But I will try this and get back to you. THis is very frustrating,

groovdafied said:
So I have a rooted phone and I was running Mean Rom for a while. I then tried out CM10 from Cyanogen's website. It worked for a while, until I noticed one day it went to 1x in a restaurant we went to. After we left, it never came out of that data mode. When I went to work that night, I just got bars with no data icon (3g or 4g).
I tried rebooting the phone and that didn't work, so I figured I should switch the rom, maybe it's the rom. So I installed Mean Bean (latest), but no results. I formatted the phone three times and I still can't get connecting. THe only way I can connect is switching the data mode to CDMA only. If it's on CDMA/LTE, it doesn't connect. It can't be the service, because my friend has an iPhone 5 from sprint, and he can connect to LTE just fine.
I try to update the PRL and profile, but it seems to fail every time. When I go home, it connects to 3G, but when i come to work, I can't get connected at all.
I can really use some help here please.
Thank you!
Click to expand...
Click to collapse
Happens to me constantly on CM10 and even when I was on meanrom also. Sometimes airplane mode fixed it, sometimes reboot . Wish I could help more but my gf's S3 DOESNT HAVE this issue.
Sent from my Galaxy Nexus using xda premium

Thank you all for your advice. I went home where I knew the service does work, and I updated the account profile first and then the PRL. It told me that it updated the PRL successfully. Good start. Then I went to work, and saw that I still have 3G using the automatic settings (which didn't work last time) and the PRL updated successfully again. Next thing you know it, I have full working 4G again.
Something in the CM10 changed my phone, not sure what it was, but it had me logging into the wrong towers I bet. Not sure. NOt talking ill about CM10, it's a great OS.
Anyway, it's working now, thank you all!

Related

cant make calls/send text since new PRL!

so this morning i saw on XDA that a new PRL update was out for the evo. i did the *2 thing and clicked update PRL. it said it updated but ever since than i CANNOT make calls nor send or get texts. nor can i put 3g on. =/
has anyone else had this issue or should i just call sprint.
Warrior 3000 said:
so this morning i saw on XDA that a new PRL update was out for the evo. i did the *2 thing and clicked update PRL. it said it updated but ever since than i CANNOT make calls nor send or get texts. nor can i put 3g on. =/
has anyone else had this issue or should i just call sprint.
Click to expand...
Click to collapse
I updated to the latest PRL and I have been having trouble acquiring 3g connection at work in Houston. It goes in and out and the data speeds are abysmal. It is very fustrating. My OG Evo was slow but not this slow here at my office. Im not a happy camper....
Have you rebooted?
at least you get some what of 3g. every time i turn 3g on i get "sprint error code 97"
i cant send texts or make calls.
i think my PRL update failed mid download and now i cant update it at all. ugh this is so annoyinggg
iv rebooted so many times. every time i go to *2 it says i have an PRL update. when i go to click it i get this..
Try turning on wifi, then turning mobile off. Then wifi off, and the mobile back on.
Mine had to try turning on a few times, but eventaully came back. Thing is, my prl didn't even update.
Still on the same one, which apparently can vary by location.
Doing the *2 will probably always tell you there is an update.
Mine came with that prl. I haven't had a issues other then Wednesday it wouldn't connect for about a half hour. I did about the reboots and it finally worked again
Sent from my EVO using xda premium
If you are having issues make sure you also update your profile. The option is right above "update prl"
Settings>System Updates>Update Profile
Also, try updating your PRL through the phone and not through *2 first and see if that works, then update your profile.
O.LPZ81 said:
I updated to the latest PRL and I have been having trouble acquiring 3g connection at work in Houston. It goes in and out and the data speeds are abysmal. It is very fustrating. My OG Evo was slow but not this slow here at my office. Im not a happy camper....
Click to expand...
Click to collapse
I live in Houston (Sugar Land) as well and yesterday I had a chance to play with this. WOW, just leaving my house and not turning WiFi off it wouldn't connect to 3G, I would get the icon everyonce in a while, but trying to get a speed test i would get connection failure every time...
So I turned off data, wifi then turned back on and it worked. I hope I don't have to do this every time... but I can tell you before this I didn't do this and noticed when I would turn my phone on after i left my house (WiFi) for the first 5 seconds or so after the screen lit up there would be no 3G icon, then it would appear and get up/down arrow traffic...
Seems something is wonky? Not sure if this update fixed or made it worse, once I was able to connect I got really good (for 3G on sprint) speeds 1.4 down and .7 up... I would do a screen shot, but forgot how? thought it was power home but that isn't working..
still love the phone though...
Dannydeez said:
If you are having issues make sure you also update your profile. The option is right above "update prl"
Settings>System Updates>Update Profile
Also, try updating your PRL through the phone and not through *2 first and see if that works, then update your profile.
Click to expand...
Click to collapse
I got into settings but there is no "system updates" or "update profile". There was on my who 3d. Is it hidden somewhere?
I tried to update, prl stayed the same. 3g went out, until turning mobile data off, and back on.
Sure wish they'd flip the LTE switches here in their hometown. I'm roughly 2 miles from sprint headquarters..
Glad I don't see the bill, because if I did I'd stop paying it.
This seems to be a common thing this morning. I spent an hour on the phone with tech support. She told me to take the phone back, however it seems that a lot of people had this problem. Mine is back up and running with 3g.
Sent from my htc_jewel using Tapatalk 2
SteelH said:
I got into settings but there is no "system updates" or "update profile". There was on my who 3d. Is it hidden somewhere?
Click to expand...
Click to collapse
It's there for me, FWIW.
Sent from my EVO using Tapatalk 2
I just updated my phone and everything is work as of right now. My phone is also rooted....
Sent from my EVO LTE using xda app-developers app
LMMT said:
It's there for me, FWIW.
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
What to
Are u running.g?
Speeds have been abysmal since about early afternoon here in VA. Speedtested and got anywhere between 90-220ish kbs, can barely stream Pandora on low quality (which means it's TERRIBLE).
Updated PRL and didn't really see any differences.
What is the new number of the prl..still 25004 here.
Sent from my C64 w/Epyx FastLoad cartridge
I had the same issue on my phone. I called Sprint and had to do a factory reset before I could re-establish a data connection. Make sure your contacts and any files you want to keep are backed up and clear out Google Wallet if you haven't already and factory reset the phone. Go through the normal activation process and you should be back up. I won't touch my PRL update again unless I absolutely have to.
The Dark One
Anybody still having this issue? I tried "all of the above" minus a factory reset withno results until I turned LTE off... so far, all is fine.
Nashville, TN btw...
Sent from my EVO using xda app-developers app
SteelH said:
What to
Are u running.g?
Click to expand...
Click to collapse
I'm on Mean Rom, currently. I'm certain the setting was there on flex360s, and Fresh Rom, too. Not 100% sure about Fresh Rom, though.
I always appreciated your work on previous devices. Are you considering making a rom for the LTE?
Sent from my EVO using Tapatalk 2

Can't connect to data in LTE/CDMA mode

For some reason, I can't connect to data anymore in LTE/CDMA mode. I recently went back to visit my folks in the Bay Area and was in a fringe area where LTE was active. I tried putting the phone into LTE mode only to try to maintain the connection, but have since changed back to the default setting.
Now I can only connect to data when I set the data mode to CDMA Mode only. I tried updating profile, PRL, wiping caches, and even restoring an old back up with no luck. Anyone ever have this problem?
The 3G icon is on in LTE/CDMA mode, but I can't open any webpages.
My wife's iPhone 4s connects just fine in the same areas.
they are working on your towers
is not an issue with your phone
I've been driving around all over the bay area today and it still won't connect unless its in CDMA only mode. Doubt its a tower issue. I'm driving back down to LA today so I'll know for sure.
Again, I'm only trying to connect to 3G but want to leave the mobile settings on LTE/CDMA mode since LTE is stating to pop up at home.
flex360 said:
they are working on your towers
is not an issue with your phone
Click to expand...
Click to collapse
That's the biggest bunch of Sprint crap i ever heard. I was talking with Sprint today for over an hour and a half about this bull crap. a couple days ago i got a error 67 code on my HTC EVO (og, i went back to it because of this issue). Yesterday I switched back to my EVO LTE. I still got the error code. They said to wait for an hour for it to get its mobile network. I waited all night and still nothing. this morning. i contacted Sprint. The lady tried for over an hour, resetting everything known to man kind
we did the ##3282# and reset everything. We Changed and reste everything on the phone. activated my old EVO and back to the new EVO and still nothing.
I am sick of Sprint saying this is a tower issue. If by some miracle it is, disable the towers LTE until you are done with everything. I know this isn't effecting everyone but your pissing a lot of people off with this crap. At least just replace the phones that are not working.
anyone know what CDMA HDR stands for?
If you're referring to eHRPD, it stands for Evolved High Rate Packet Data, I believe.
Sent using my HTC EVO LTE and a magic wand
FinZ28 said:
If you're referring to eHRPD, it stands for Evolved High Rate Packet Data, I believe.
Sent using my HTC EVO LTE and a magic wand
Click to expand...
Click to collapse
Yep. It is basically the same as 3g, but allows for a smooth transition from 3g to lte as you gain and lose lte signal.
Word is we see this before they upgrade to lte.
I'm having a lot of 3g problems but definitely not tower related.
Sent from my EVO using xda app-developers app
Ph33zy said:
For some reason, I can't connect to data anymore in LTE/CDMA mode. I recently went back to visit my folks in the Bay Area and was in a fringe area where LTE was active. I tried putting the phone into LTE mode only to try to maintain the connection, but have since changed back to the default setting.
Now I can only connect to data when I set the data mode to CDMA Mode only. I tried updating profile, PRL, wiping caches, and even restoring an old back up with no luck. Anyone ever have this problem?
The 3G icon is on in LTE/CDMA mode, but I can't open any webpages.
My wife's iPhone 4s connects just fine in the same areas.
Click to expand...
Click to collapse
try doing the ##72786# on your phone pad and put in your MSL (if you don't know your msl call sprint or download msl reader from play store) after you do that press menu than reset... phone will reboot and it will go through the handsfree activation and that will get your data back... let us know if it works...
HTC EVO LTE
luisrod03 said:
try doing the ##72786# on your phone pad and put in your MSL (if you don't know your msl call sprint or download msl reader from play store) after you do that press menu than reset... phone will reboot and it will go through the handsfree activation and that will get your data back... let us know if it works...
HTC EVO LTE
Click to expand...
Click to collapse
Tried this at the time and it didn't work. Now that I'm back down south, it works again. Maybe Flex was right about the towers being worked on...
Ph33zy said:
Tried this at the time and it didn't work. Now that I'm back down south, it works again. Maybe Flex was right about the towers being worked on...
Click to expand...
Click to collapse
Probably your towers are down...have you try updating your profile via wifi?
HTC EVO LTE
luisrod03 said:
Probably your towers are down...have you try updating your profile via wifi?
HTC EVO LTE
Click to expand...
Click to collapse
I don't think my tower was down. My 3G worked perfectly at the time when my phone was set to CDMA mode only vs LTE/CDMA mode. Likewise, the wife's iPhone 4s worked at the time as well.
Now that I'm no longer in the Bay Area and back down in LA, 3G seems to work normally again on LTE/CDMA mode.
Ph33zy said:
I don't think my tower was down. My 3G worked perfectly at the time when my phone was set to CDMA mode only vs LTE/CDMA mode. Likewise, the wife's iPhone 4s worked at the time as well.
Now that I'm no longer in the Bay Area and back down in LA, 3G seems to work normally again on LTE/CDMA mode.
Click to expand...
Click to collapse
If you are still having problems see this page....
http://forum.xda-developers.com/showthread.php?p=34760878#post34760878
i'm having this same exact issue now. I had to replace my EVO due to a brick .. the replacement doesnt get mobile data when LTE/CDMA is selected ... i have to select CDMA only. My home area doesnt have LTE yet, but parts of Nashville do have unofficial LTE ... not sure that it matters ..
just curious if anyone ever figured out for sure what it is ... if its tower issues i'm not sure why that would affect the LTE/CDMA mode ... also the timing is quite miraculous that a new phone is received and that same day the towers all of a sudden have issues ...
is this something that can be fixed by Sprint on their side or am i truly stuck with just CDMA only mode?
My problem just went away after awhile. Maybe people were right about towers being upgraded...
I had the same problem once. Solved it by flashing (then) latest radios. I did same troubleshooting steps as you, update PRL, profile, etc. Nothing helped. Flashing radios solved the problem.
hrm .. guess i'll go snatch the latest radios to just be sure ...
FYI .. i updated the radios by using captain throwbacks 3.16 firmware update zip ...
fixed the issue. So i guess it was radio related.
Cherokee4Life said:
If you are still having problems see this page....
http://forum.xda-developers.com/showthread.php?p=34760878#post34760878
Click to expand...
Click to collapse
Awesome! Thanks for saving me the frustration of bringing it in for service. The only downside is losing all the info.
Sent from under your bed...
I take that back. I've been sick lately and havent left the house in days. Just got back out today and sure enough I still have the problem. I'm going to take it to the Sprint store in the next few days and have them scratch their heads over it.
I had the same problem. Our would be fixed for a couple hours then data would drop again. Had to get a replacement from asurion. Update if they get yours figured out
Sent from my EVO using Tapatalk 2
I've dealt with folks on the phone now twice and they are saying it was due to some software update. Which has to be complete garbage ... why would Sprint do this? it makes no sense.

[Q] Issues connecting to mobile networks CM10

I flashed CM10 with TWRP a few weeks ago and my phone has since developed issues connecting to both mobile networks (3G/LTE) and wifi. Sometimes it wont connect to 3/4G at all and often when I get home it takes absolutely forever to connect to my home wifi. I have baseband 1.12.11.0809. I'm going to wipe and reflash tonight, but any ideas what the problem is?
Known issue with CM10/CM10-based roms for some users. Only way to avoid it is to stick with roms based on stock sense ics
Sent from my EVO using xda premium
Try reprovisioning the phone, flash a sense Rom get your msl and dial ##72786# and enter your msl. Go to menu, press reset, then flash back to cmx
cant conect to 4g
I have 4g where I live and I can't connect to it
There's issues with ehrpd and now I'm pretty sure its more of a sprint issue since I have seen connection issues on 3 different LTE phones. On all three toggling airplane mode gets the phone to jump over to LTE
om4 said:
There's issues with ehrpd and now I'm pretty sure its more of a sprint issue since I have seen connection issues on 3 different LTE phones. On all three toggling airplane mode gets the phone to jump over to LTE
Click to expand...
Click to collapse
Been trying things like that, hasnt helped a whole lot, esp getting it to connect to saved AP's... profoundly aggravating since I dont want to go back to ICS...
cerialphreak said:
Been trying things like that, hasnt helped a whole lot, esp getting it to connect to saved AP's... profoundly aggravating since I dont want to go back to ICS...
Click to expand...
Click to collapse
I tried everything I could think of and nothing worked I ran Paranoid Android for a week with very few network issues and then just ran into a brick wall. I tried everything as far as updating prl/profile and using dialer codes and even jacked it up to where I had to ruu and unroot to be able to update my prl. Since then I've never been able to run an aosp rom without some data issues. I've ran Meanrom as my daily ever since with no data issue.
Sent from my EVO using xda premium

4G will not connect

Hi there!
I recently went s-off through the face palm method, and although I do not think this contributed, I'm just giving the facts. I then flashed CM10.1 and then back to sense after a week. Between then and now, (I wasn't in a 4G market during that time), I cannot connect to 4G whatsoever. I have compared my phone to other evo lte's and while they all connect to 4g, mine remains on 3G. I'm on CDMA/lte mode and have wiped data and tried different roms. I cannot figure out why I cannot connect. Any help would be greatly appreciated!
mick3444 said:
Hi there!
I recently went s-off through the face palm method, and although I do not think this contributed, I'm just giving the facts. I then flashed CM10.1 and then back to sense after a week. Between then and now, (I wasn't in a 4G market during that time), I cannot connect to 4G whatsoever. I have compared my phone to other evo lte's and while they all connect to 4g, mine remains on 3G. I'm on CDMA/lte mode and have wiped data and tried different roms. I cannot figure out why I cannot connect. Any help would be greatly appreciated!
Click to expand...
Click to collapse
I just changed from CM10.1 back to SuperJelly like an hour ago. and I couldn't connect to 4G, anytime i would turn it on it would say "disconnected".
Warning this may wipe everything, I don't work for sprint.
I went to the phone app, typed in ##72786# and click on reset and the phone rebooted and did a Hands Free Activation. now I have 5/6 bars of LTE. I am not saying this will help you no matter what but it worked for me.
http://support.sprint.com/support/a...O_4G_LTE/12a7ae96-5a44-4d71-b47f-92c791d75823
Good Luck man.
U can try the good old fashion airplane mode trick
Sent from my EVO using xda premium

[Q] Problem with LTE/EHRPD

Hi folks,
I have a weird situation with my phone.
Under stock, the only way I could get a data connection is if I ran it in CDMA mode. If I turned on LTE/CDMA mode it would automatically show as "disconnected."
If I used signal check pro, it would say I am receiving eHRPD signal, but unregistered.
I can connect fine via EV-DO. Have a stable connection.
Under Cyanogemod, LTE is turned on, but automatically falls back to EV-DO.
I did talk with Ting and everything seems to be normal.
Any ideas?
Im curious about this too
I'm curious about this too, because I have the opposite problem where I only connect over CDMA/LTE
(stock 4.3 rooted, S-off)
essextrain said:
I'm curious about this too, because I have the opposite problem where I only connect over CDMA/LTE
(stock 4.3 rooted, S-off)
Click to expand...
Click to collapse
Same here. Can't use CDMA only mode as it immediately disconnects. Also having issues with LTE dropping out constantly and I can only get it back with airplane toggle. Weird thing is that it never drops if the phone is plugged in. I've tested this extensively too.
Sent from my EVO using xda premium
dsEVOlve said:
Same here. Can't use CDMA only mode as it immediately disconnects. Also having issues with LTE dropping out constantly and I can only get it back with airplane toggle. Weird thing is that it never drops if the phone is plugged in. I've tested this extensively too.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
That's really odd...
My wife has the same phone and everything appears to be working fine for her.
Well, I tried going to LTE/CDMA mode last night and it looks like everything works as expected now...
Really weird.
I know Sprint has been aggressively upgrading towers in the area.
Maybe just a glitch in the matrix?
I am running stock and have been having this problem for awhile now. Phone works fine in CDMA only mode (EV-DO) or if LTE connects. But the phone absolutely will not function over eHRPD, giving the error "Unable to establish a wireless data connection. LTE:ESM-65535". I had this problem three months ago for about a week, then it went away. Came back two weeks ago for about a week. And now it just started happening again. I always contacted the various support channels, although I never really heard back from anyone, so I don't know if someone got my message and fixed it or if it just went away on its own.
When it is fixed, my phone doesn't attempt to connect to eHRPD, so that when LTE drops out or is unavailable, my One Max drops to EV-DO and works great. But, after the over-the-air update from HTC two days ago and a forced profile update, my phone once again tries to connect via eHRPD, which clearly does not function.
Okay, I have finally fixed it myself. I used SignalCheck Pro to enter the Data/EPST menu in edit mode, typed in my MSL, went to Advanced, selected eHRPD and set it to Disabled. Now the phone seems to work just fine again. Still no idea what is going on here, or why I didn't think to fix it this way before, but here we are.

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