I was told that they wouldn't charge my account until they had stock and were shipping. I have had this pre-order for about two weeks and they charged me yesterday, but no shipping notification.
Anyone else experience this? Are we close?
aDroidtoRemember said:
I was told that they wouldn't charge my account until they had stock and were shipping. I have had this pre-order for about two weeks and they charged me yesterday, but no shipping notification.
Anyone else experience this? Are we close?
Click to expand...
Click to collapse
When did you place your order? The site says stock is arriving tomorrow, but its sold out... So depending how many they're expecting...
Murfle said:
When did you place your order? The site says stock is arriving tomorrow, but its sold out... So depending how many they're expecting...
Click to expand...
Click to collapse
I placed the order about two weeks back. I don't know for sure if they'll have enough stock to get to my place in line...But I was told they wont charge my account until they ship it so I was wondering if anyone else has experienced a charge on their account
aDroidtoRemember said:
I placed the order about two weeks back. I don't know for sure if they'll have enough stock to get to my place in line...But I was told they wont charge my account until they ship it so I was wondering if anyone else has experienced a charge on their account
Click to expand...
Click to collapse
I would assume they've been told how many they're getting and are charging your card in preparation to ship... So if by the end of the day tomorrow you don't have a tracking number, I'd say it is time to open a real complaint.
I have my pre-order at handtec, so I'm in a similar boat of waiting, but they charged me right off the bat. Hope you get yours shipped tomorrow. I think I got mine in way too late to get in the next shipment...
Murfle said:
I would assume they've been told how many they're getting and are charging your card in preparation to ship... So if by the end of the day tomorrow you don't have a tracking number, I'd say it is time to open a real complaint.
I have my pre-order at handtec, so I'm in a similar boat of waiting, but they charged me right off the bat. Hope you get yours shipped tomorrow. I think I got mine in way too late to get in the next shipment...
Click to expand...
Click to collapse
I'm thanking you because that is exactly what I want to hear, not because it's right
Hey I also tried buying the SGSII from clove and I'm in sort of a similar situation. After I found out that the stock would be delayed, I decided to cancel my order to get a refund since they had debited the money from my account on the day I made the transaction. Turns out they don't have my money. Apparently the bank holds the money when the transaction is made till the company(clove) actually takes the money. After a certain period of time has passed by(depends on the bank) and the money hasn't been claimed by the vendor, the money is returned by the bank to the account. I verified this by calling clove customer service. It's been 14days and the money hasn't been returned to my account. I suggest you call clove to make sure and call your bank to check whether your clove transaction is in its 'pre-authorization' phase. Hope that clears things up.
demondor said:
Hey I also tried buying the SGSII from clove and I'm in sort of a similar situation. After I found out that the stock would be delayed, I decided to cancel my order to get a refund since they had debited the money from my account on the day I made the transaction. Turns out they don't have my money. Apparently the bank holds the money when the transaction is made till the company(clove) actually takes the money. After a certain period of time has passed by(depends on the bank) and the money hasn't been claimed by the vendor, the money is returned by the bank to the account. I verified this by calling clove customer service. It's been 14days and the money hasn't been returned to my account. I suggest you call clove to make sure and call your bank to check whether your clove transaction is in its 'pre-authorization' phase. Hope that clears things up.
Click to expand...
Click to collapse
Ya this is correct, happened to me too. However, my money already went through this process. I emailed clove and it seems that they are charging accounts now in order to ship out the phones monday!
Email from Clove said:
Clove Technology Sales to me
show details 5:21 AM (1 hour ago)
Yes, we have now taken payments on orders going Monday so that we can physically get the orders out!
Regards
Sales Team
Clove Technology
TEL: +44 (0)1202 552936
FAX: +44 (0)1202 552937
Email: [email protected]
Website: www.clove.co.uk
Blog: blog.clove.co.uk
Click to expand...
Click to collapse
Oh okay. Could you please tell me when that email was dated? Maybe they took the money from my account even though the order was cancelled :S
My note was one of the few shipped by USPS, it was processed thursday and finally out for delivery today. However, my account still hasn't been charged for it, anyone else experiencing this? Am I getting a free Note?
Just wait 1-2 weeks for AT&T to clear and so does your bank to process. I was charged the moment I put an order online.
Yeah, I would definitely make sure your account has enough money in it if it's a checking account. I've been screwed over by a gas station before because they withheld charging my account until the end of the month and dropped it on my right before I had my next deposit. Wouldn't want that to happen with a 300 dollar purchase to say the least. haha.
dmatherl said:
My note was one of the few shipped by USPS, it was processed thursday and finally out for delivery today. However, my account still hasn't been charged for it, anyone else experiencing this? Am I getting a free Note?
Click to expand...
Click to collapse
Holiday weekend.
Xanthony said:
Holiday weekend.
Click to expand...
Click to collapse
Yes I'm aware but as AT&T said themselves, as soon as the phone has shipped the account should have been charged, my account has done no such thing.
I'm in the same boat as you. It was clearly stated when I preordered the phone(in-store) and in the conformation email that my account would be charged when the phone was shipped. It was shipped on Thursday the 16th and I haven't been charged yet. However, I'm not complaining.
They'll catch up to you in a week or so, they always do.
Free notes for EVARYONE!!!
Firstly I'd just like to state I'm not trying to gain sympathy or anything of the sort, just sharing an experience and to gain feedback on what you would do in my position (I appreciate this post may be long so appreciate the patience).
Just like many of you I sat at home and eagerly awaited the launch, as soon as it happened, I tried a million times, like yourselves to get it into the basket and checkout to no avail. Then with some twist of fate I managed to cart it and inputted my details and sent off the payment. The order went through but then said that my bank had declined the payment. Called the bank, thought it was fraudulent, they cleared it within minutes if not seconds, in the Google wallet transaction screen it said I had 7 days to update otherwise my order would be cancelled so I thought I was safe.
I received 2 emails, instantaneously of one another, one stating "You've made a purchase on Google Play. You will not be charged until your order has been shipped." The other stating "Your purchase from Google Play has been cancelled. Any charges made will be refunded."
I repeat these emails were sent at the EXACT same time. So I called up Google to be on the safe side after updating my card details and this is where it starts to get fuzzy. They stated that the order had been cancelled and there was nothing they could do. I asked to speak to a manager after taking down the persons name (who in fairness was trying to be helpful), so I spoke to his manager "Deon", Deon proceeded to tell me the exact same, that there was nothing they could do other than recommend placing another order for one, even though they had all sold out by this time. Deon told me that he would get back to me after he spoke to his supervisor who wasn't at the office for another 5 hours. I agreed to wait for his email, but I asked for his surname because I have no idea how many Deons there are working there...When I asked he stuttered and repeated my question back to me....I confirmed that I wanted his surname to which he said "Ok sir, one moment" and after a few seconds the line went dead.
When I go on to the google system to find out where my order is, it says
"Orders are shipped within two business days of placing your order, and will be delivered upon two additional business days of processing.
According to our records, your order should ship by the evening of 15-11-2012."
Which just adds further to the frustration and confusion. I spoke to another gentlemen on the phone after spending roughly £8.40 in phone calls to them from my mobile phone, who said he'd escalate this matter further.
I noted that Google are regulated by the Financial Services Authority and whether it would be worth going to the Financial Ombudsman, however I'd have to wait 8 weeks for them to attempt to resolve it before i can do that.
Any feedback would be great, and if you made it this far and read it all I greatly appreciate your time. If you just skipped here, the jist of what I'm saying is, google have screwed me royally, what would you do?
I think you just need to wait for Google to get it together in your case. There has been a lot of confusion with order statuses. I guess you will know for sure when Google gets back to you, or when you receive your tablet.
Thanks for your reply drcujo, it is just weird that others had the same problem and didn't have their orders cancelled.
Well if I recieve a tablet tomorrow I'd be extremely surprised considerin I've not recieved any email stating any tracking information or anything remotely of the sort. I can keep my fingers crossed eh?
After about 35 minutes of trying to order my N10 (right when they got released, with a million errors), it finally allowed me to complete the purchase.
I was getting worried because of how long it took to get a confirmation email from Google, but it finally showed up 38 minutes after the purchase. My bank account has already been charged, and a quick phone call with Google (Google Wallet) has assured me that my purchase will not be cancelled and my tablet will ship out Thursday November 15th with 2-day Saturday delivery. I'm not sure who he talked to, but I was on hold for like 2-3 minutes while he looked up the info for me.
I seem to have been one of the lucky ones though, even with all the errors and delays in emails. I have heard MANY complaints of people receiving cancellation emails, or getting errors telling them that they were already sold out.
You can call the Google Wallet team at 1-855-492-5538 (in the US). They can answer your questions quickly.
Use option 4 to get a person on the phone.
Harfainx said:
After about 35 minutes of trying to order my N10 (right when they got released, with a million errors), it finally allowed me to complete the purchase.
I was getting worried because of how long it took to get a confirmation email from Google, but it finally showed up 38 minutes after the purchase. My bank account has already been charged, and a quick phone call with Google (Google Wallet) has assured me that my purchase will not be cancelled and my tablet will ship out Thursday November 15th with 2-day Saturday delivery. I'm not sure who he talked to, but I was on hold for like 2-3 minutes while he looked up the info for me.
I seem to have been one of the lucky ones though, even with all the errors and delays in emails. I have heard MANY complaints of people receiving cancellation emails, or getting errors telling them that they were already sold out.
You can call the Google Wallet team at 1-855-492-5538 (in the US). They can answer your questions quickly.
Use option 4 to get a person on the phone.
Click to expand...
Click to collapse
Hey Harfainx, I live in the UK and it would cost me a fortune (maybe a nexus 10 worth, ha!) just to call them on that number. I called them and they confirmed it was cancelled. I'm extremely disappointed as I needed this for multiple projects at university and had an oppurtunity to duplicate my order but put my faith in google, last mistake I will be making with them. I would hate to have to give my money to apple, I'm anti apple tbh.
Thanks for your reply though!
Hey Araam,
I was one of the lucky ones and my order went through, I ended up with a duplicate order for my n10 and my card was declined like yours. It seems weird that they would cancel your order so quickly though? I didn't realise for at least an hour after I had placed my order and they never cancelled mine.
I was able to cancel the duplicate order this morning though, so I do hope you are successful in getting one, there must be others who were able to cancel theirs too!
dtwazere said:
Hey Araam,
I was one of the lucky ones and my order went through, I ended up with a duplicate order for my n10 and my card was declined like yours. It seems weird that they would cancel your order so quickly though? I didn't realise for at least an hour after I had placed my order and they never cancelled mine.
I was able to cancel the duplicate order this morning though, so I do hope you are successful in getting one, there must be others who were able to cancel theirs too!
Click to expand...
Click to collapse
Yeh thats what gets me, why did they cancel it so fast :/ I really hope someone has a spare one that I can buy for a not so extortionate price. Its starting to approach a time where I may need to buy an iPad which I'd hate to do. As flawed as apple are, their customer service, from my past experience, is much, much better than what I've experienced with Google thus far. I hope I'm wrong and they sort all this out, however I have recieved an email from Google Wallet which reads -
Hello Araam,
Thanks for your email.
An attempt to charge your credit/debit card for 398.99 GBP failed on 13 Nov 2012 because the bank that issued your card declined the transaction. To ensure the privacy and security of your personal information, banks do not disclose details of credit card declines to third parties, such as Google Wallet. For more information about why your card was declined, we recommend contacting your card-issuing bank representative.
As a result of the failed charge attempt, your Google Order #(number omitted) was cancelled. It isn't possible to reinstate cancelled orders; however, if you'd still like to purchase the items in your cancelled order, you can visit Google Play and re-order after updating your payment information. Steps to update card details are given at https://support.google.com/wallet/bin/answer.py?hl=en&answer=29072. Note that you must login to your Google Wallet account on a computer using your Google Wallet account login and personal password to edit your card details.
Common tips for troubleshooting payment declines are available at https://support.google.com/wallet/bin/answer.py?hl=en&answer=43068&topic=8954&ctx=topic
If you have any additional questions, please reply to this email and I'll be happy to help.
Thanks,
Stephen
The Google Wallet Team
Click to expand...
Click to collapse
Such a disappointment.
Araam Abdal said:
Yeh thats what gets me, why did they cancel it so fast :/ I really hope someone has a spare one that I can buy for a not so extortionate price. Its starting to approach a time where I may need to buy an iPad which I'd hate to do. As flawed as apple are, their customer service, from my past experience, is much, much better than what I've experienced with Google thus far. I hope I'm wrong and they sort all this out, however I have recieved an email from Google Wallet which reads -
Such a disappointment.
Click to expand...
Click to collapse
What I don't understand is why they cancelled it so quickly. They don't charge your card until it's shipped, I know they must put some kind of a charge on the card but they don't actually take payment until they send it right?
I reckon after the weekend when everyone who managed to get one, they'll have a better idea of how many they have left in stock so you might be able to grab one then. I have no idea if they're going on ebay yet..
The same thing happened to me the first time I tried to order, card was declined, received automated phone call from bank and then I cleared the transaction. I also received the 2 emails about the 7 days and the cancellation at the same time. I checked Google Wallet which said my order was cancelled and that the money would not be debited, so I placed another order as it was still in stock luckily.
I wish I would have re-ordered when it was still in stock. Such a let down, I can't really describe how annoyed I am with Google right now.
Google Play Store Can Be Horrible
My experience with the Google Play Store had been horrible. I bought a Nexus 7 and they sent me a defective one. The tablet they sent me to exchange the defective unit was also defective, so I requested for a refund. It took 20 calls from me to Google to get my money back about 5 weeks after I shipped them the device back. Yes, 5 weeks. They provide the worse service in the industry. It feels like they have to escalate everything to get anything done and are the best excuse makers. They really need to learn how to run a store.
ComputerGeek said:
My experience with the Google Play Store had been horrible. I bought a Nexus 7 and they sent me a defective one. The tablet they sent me to exchange the defective unit was also defective, so I requested for a refund. It took 20 calls from me to Google to get my money back about 5 weeks after I shipped them the device back. Yes, 5 weeks. They provide the worse service in the industry. It feels like they have to escalate everything to get anything done and are the best excuse makers. They really need to learn how to run a store.
Click to expand...
Click to collapse
Thanks for your reply ComputerGeek, its service like that, that makes me feel like that I will need to refer them to the FSA regulators through the financial ombudsman service as their google wallet service is regulated by them. Unfortunately the downfall is that you have to wait 8 weeks in total for them to resolve your problem before you can report the problem.
The 16GB is still showing as in stock here in the US. With the price you were going to pay (399.98 GBP,) it is way more expensive where you are than here. That price comes out to $633.65 USD.
Could you try accessing the US Play store web page and buying it from there and having it ship over the pond to you? Also I'm not sure if there are any differences from the US version to the EU version.
I'm not sure how trusting you are, but if you still can't get your hands on one and would be comfortable with the 16GB one... Maybe we can work something out to where I purchase it and send it your way (it cost me $413 USD to get mine shipped two day shipping to me.) That would only be about 261 GBP, plus whatever the cost is for shipping to you. If you want to PM me your address, I can stop by UPS tomorrow to get an estimate for you (I happen to pass one on the way to work.)
I wouldn't be looking to make money, I would only want to collect the amount that it costs me to buy and ship it. Let me know what you think.
Harfainx said:
The 16GB is still showing as in stock here in the US. With the price you were going to pay (399.98 GBP,) it is way more expensive where you are than here. That price comes out to $633.65 USD.
Could you try accessing the US Play store web page and buying it from there and having it ship over the pond to you? Also I'm not sure if there are any differences from the US version to the EU version.
I'm not sure how trusting you are, but if you still can't get your hands on one and would be comfortable with the 16GB one... Maybe we can work something out to where I purchase it and send it your way (it cost me $413 USD to get mine shipped two day shipping to me.) That would only be about 261 GBP, plus whatever the cost is for shipping to you. If you want to PM me your address, I can stop by UPS tomorrow to get an estimate for you (I happen to pass one on the way to work.)
I wouldn't be looking to make money, I would only want to collect the amount that it costs me to buy and ship it. Let me know what you think.
Click to expand...
Click to collapse
Thanks Harfainx, I've tried to get on to the US website and ship it over to no avail. The kindness you show still gives me hope that I may still see a nexus 10 before the year is out. I was hoping to get the 32GB version but beggers cannot be choosers as the saying goes. I have sent you a PM and your assistance is very much appreciated.
Araam Abdal said:
Thanks for your reply ComputerGeek, its service like that, that makes me feel like that I will need to refer them to the FSA regulators through the financial ombudsman service as their google wallet service is regulated by them. Unfortunately the downfall is that you have to wait 8 weeks in total for them to resolve your problem before you can report the problem.
Click to expand...
Click to collapse
Personally I think you are blowing this way out of proportion. After reading threads like these I feel sorry for everyone who works at google.
You are saying you are going to refer google to your financial regulator because your bank declined your credit card purchase? You should call your bank, find out why they thought it was fraudulent, and then re-purchase when you can.
You aren't out any money. The problem is with your bank anyway. There isn't anything google can do. If you really have a bone to pick, call your bank and complain. They will probably give you the reason it was declined.
Looks like you are stuck finding it in a store, buying it off google when it comes back in stock, or finding one somewhere else online. If you want one before the end of the year, I would be very very surprised if the N10 stays out of stock for long. When I tried to buy the N7, it was out of stock shortly after release and I managed to order one within a week of release.
You guys need to relax. This that, I'm going to buy an iPad, this that some more. Really? Is this community filled with impatient internet lawyers?
Mine still says pending but there's a thing called patience. If you've placed an order it will come eventually. If you haven't - wait until it's available to purchase again.
No one could have predicted that THIS many people wanted the Nexus 10. Especially given how little advertisement of it there was. If you've paid for your tablet, it'll get to you eventually. Google can't take your money and not deliver a product. So just be patient...it's only been, what, 36 hours since the launch and people are behaving like it's been 2 months since they've ordered this device and they're being given the runaround; which isn't the case.
Good luck everyone.
If you read my actual post I stated very clearly I spoke to my bank, my bone that you like to talk about is with the fact that the mislead me, the fact that they cancelled my order within minutes not the hours that other people got, the fact that in their guidelines it clearly states not to duplicate orders, and because i followed this it resulted in me not having a tablet.
Sorry you feel I'm being harsh but my bank cleared the mess up in minutes where as Google keep spinning me lies.
Sent from my GT-I9300 using xda app-developers app
Araam Abdal said:
If you read my actual post I stated very clearly I spoke to my bank, my bone that you like to talk about is with the fact that the mislead me, the fact that they cancelled my order within minutes not the hours that other people got, the fact that in their guidelines it clearly states not to duplicate orders, and because i followed this it resulted in me not having a tablet.
Sorry you feel I'm being harsh but my bank cleared the mess up in minutes where as Google keep spinning me lies.
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
I, like you, also made multiple attempts to purchase the Nexus 10 through Google Play the morning of November 13th. Finally, after multiple attempts from my Razr Max, I picked up with my wifes iphone and was able to have order completed. Five minutes prior to attending a funeral, I get a call from an unfamiliar 800 number which I let go to voicemail. With two minutes left, I listen to voicemail...hear the words--your bank...fraud, and I immediately back out of google voice and call the 800 number back. I get a voice prompt stating possible fraud activiity is suspected on my account and to prove otherwise, I will need to verify the last two purchases, one from google and another made the night before. I confirmed the two purchases, hung up, and raced into the chapel to bid my farewells.
Shortly after the service, I cheched my phone and had received confirmation from google wallert that my order had gone through. I've not checked for shipping and am merely holding out for shipping date of Nov 15th. I waited from Nov 2011 to February 2012 to get my TF201...3-4 days for Nexus 10 is a cakewalk.
Google does debit a small amount from all acc****s upon order. I suspect this was attempted on your account, and for what ever reason, your bank would not allow the charge, thus google cancelled the order entirely. I know it sucks and I wish you could enjoy your new pad this weekend, but it's not googles fault that your bank..or even mine for that matter..has its protective policies in place. Google merely answered the market when it couldn't sell to you. It cancelled your order and gave it to someone else.
You will get your 10 someday soon
Sorry you had trouble but stuff happens at times.
The playstore here still have them and the stores will have them soon too.You will have no problem getting one in a few days from somewhere.I don't think there will be a shortage of these available like the N7 was at launch.With it being much more costly they are not going to fly off shelves like the cheaper tabs.
And all of this is going to happen again when they go on sale again
I mean come on, how come a company like Google could allow the Google Play Store handle the orders/replacements so badly?
I am about to give up and move on to something else.
Techie2012 said:
I mean come on, how come a company like Google could allow the Google Play Store handle the orders/replacements so badly?
I am about to give up and move on to something else.
Click to expand...
Click to collapse
Be more specific..
Details? I had no problems last week ordering a NEX 10 16GB. Shipped the next day.
I've been trying to get a replacement since December 1st. After numerous calls and emails I still don't have a tracking number.
I'll just leave this here...
http://forum.xda-developers.com/showthread.php?t=2030874
(still waiting)
In my experience, mine was ordered Friday, shipped that same day from Kentucky and arrived the following Monday. No problem with my N10.
I was able to get a replacement Nexus 10 ordered the same day as I called Google about it (shipped a few days later and got it a few days ago).
Techie2012 said:
I mean come on, how come a company like Google could allow the Google Play Store handle the orders/replacements so badly?
I am about to give up and move on to something else.
Click to expand...
Click to collapse
I am in the same situation,called 20 times and nobody's knows when my Tablet will be ship....
Then i relives that the people that are working for Google Store are not really Google employees,the are subcontracted.
DISASTER
Order my replacement on december 4,
received an email today that my product will be ship 3 to 5 weeks.
I can't cancel my order because ,you can only cancel after the first hour of ordering.
Very very pi$$ed with google playstore.
dmoney94 said:
Order my replacement on december 4,
received an email today that my product will be ship 3 to 5 weeks.
I can't cancel my order because ,you can only cancel after the first hour of ordering.
Very very pi$$ed with google playstore.
Click to expand...
Click to collapse
Have you tried to cancel? I was able to cancel mine a full week after ordering the Nexus 4.. 1-2 weeks shipping time but wont reach me in time for my vacation so i cancelled
I was told I cannot cancel because the original one is out of the "buyers remorse period". I said this has nothing to do with buyers remorse, the screen is defective. They said there's nothing they can do about it because it's their policy.
Sent from my Nexus 10 using Tapatalk HD
bimmerboii said:
Have you tried to cancel? I was able to cancel mine a full week after ordering the Nexus 4.. 1-2 weeks shipping time but wont reach me in time for my vacation so i cancelled
Click to expand...
Click to collapse
They will let me cancel....
Techie2012 said:
I was told I cannot cancel because the original one is out of the "buyers remorse period". I said this has nothing to do with buyers remorse, the screen is defective. They said there's nothing they can do about it because it's their policy.
Sent from my Nexus 10 using Tapatalk HD
Click to expand...
Click to collapse
Oops my post wasn't clear. Obviously I can cancel the replacement order but that would mean I would have to keep the one that is being RMAed because that one cannot be refunded because it's out of the return period now. Crazy
Sent from my Nexus 10 using Tapatalk HD
Techie2012 said:
Oops my post wasn't clear. Obviously I can cancel the replacement order but that would mean I would have to keep the one that is being RMAed because that one cannot be refunded because it's out of the return period now. Crazy
Sent from my Nexus 10 using Tapatalk HD
Click to expand...
Click to collapse
I've already decided I will never purchase another device from the playstore again. The customer service is the worst I've experienced. If you're lucky you will never need to call them. When I ordered my Nexus and received it within a couple days I thought, Why are these people complaining about bad service?. After I received my unit with the dreaded light bleed and needed to contact the playstore that's when I was able to see what so many are complaining about. I was originally told to wait 48 hours to receive my shopping labels, when I called back after the 48 hours I was then told the mailing labels don't take that long but now I have to wait another 48 his for this mythological specialist. After a couple hours on the phone and being escalated I finally received my labels and replacement information. When I received the replacement with broken seals and worse light bleed I had to deal with them again. I wanted a refund when calling the playstore this time. The CSR first told me I could not get a refund because I was past the 15 day buyers remorse period, and this is after I told her I was told by two previous reps that the 15 day return policy would reset with the replacement. Her response was that they were wrong and this is the policy. They have no accountability for their reps. The funny part is I was still within the 15 days even with the original unit. After I had to bring that to her attention she proceeded to inform me I would be charged a 15% restocking fee for it being buyers remorse. How is it buyers remorse when I said the unit is defective and I already tried a replacement unit? Once again I had to speak with a supervisor. I am now waiting for my refund after returning both units. It's been one week and if I dont receive it after this week I will file a dispute with American Express.
Sent from my SGH-I777 using xda premium