[Q] "Your device isn't compatible with this version" - Galaxy S II Q&A, Help & Troubleshooting

This is my phone:
Model: Samsung Galaxy SII GT-I9100
Android Version: 4.0.3
Baseband Version: I9100XXLPS
Kernel Version: 3.0.15-I9100XWLP7-CL340913
[email protected] #3
Build number: IML74K.XWLP7
The problem I’m having is that I cannot download, install, or update any app through the Google Play Store; the title of this thread is the message I get. I’m aware that there have been several other threads on this topic; believe me when I say I’ve tried every one of the suggested remedies, and none has worked.
Having successfully flashed ROMs a number of times since I’ve had this phone - without problems - this issue arose after I decided to try out the latest CyanogenMod 4.2 Jelly Bean ROM and - having decided I didn’t want to stick with it - switched back to a stock ICS ROM, which is what I had in place before this trouble started. I won’t bore you with all the different things I’ve tried; my question now is this:
If I do a total wipe and factory reset, what is the likelihood that the problem will persist? The reason I am uncertain is that the problem appears to be linked to the device settings in the Google Play store, which appear to survive whatever is done to the device. Since my thought is to reinstall everything from scratch after the reset, I don’t want to find, after putting myself through all the work involved, that the problem is still there.
All advice welcome.

you didn't just duplicate this thread, did you?
I saw a google play thread somewhere around here.....
sent, and now this app cra.........

Did you change the DPI when you are changing ROMs? If so, then you need the Multi DPI Play Store, link.
Even if not, you can try the steps from the link above in terms of clearing data and rebooting to see if that would help. Once you fix the issue on your phone, the Google Play Store will no longer show apps as not compatible from phone and PC.

gastonw said:
you didn't just duplicate this thread, did you?
I saw a google play thread somewhere around here.....
sent, and now this app cra.........
Click to expand...
Click to collapse
No, I haven't duplicated the thread.

then it's just similar.

liquidzyklon said:
Did you change the DPI when you are changing ROMs? If so, then you need the Multi DPI Play Store, link.
Even if not, you can try the steps from the link above in terms of clearing data and rebooting to see if that would help. Once you fix the issue on your phone, the Google Play Store will no longer show apps as not compatible from phone and PC.
Click to expand...
Click to collapse
OK, I've now followed all the steps in the link - absolutely no difference. A further clue to this issue seems to be that if I use the Google account I originally set up this phone with, Google Play thinks it was registered on Jan 3rd (the day I tried the CyanogenMod ROM); to try and get around this, I opened a fresh Google account with a new email address; this account thinks "There are no Android devices associated with this account.", even though I've registered it with Play Store on the SGSII. It seems to me that this is not a technical issue with the phone or its software, but an issue with the Google Play Store and its associated servers.
So, it's back to my original question: if I do a total wipe and factory reset, is it likely that the problem will persist? And if so, are there any viable alternatives to the Play Store?

that....could work.
It's similar to the "Can't connect to server due to Unsecure network" issue (or something like that). Look into that, might bring some light into this matter.

I have to tell you that I don't know exactly which of the many things I tried actually made a difference, but - I've fixed it!
The last two things I did - and I had already tried these before - were found on androidforums.com - but it seems I'm not allowed to post the link. Perhaps I can tell you that after the website comes a slash, then samsung-galaxy-nexus, then a slash, then 525874-you-don't-have-any-devices, then a dot, then html.
So - thanks for your help, and I hope others with the same problem will persevere. And to sort of answer my own question, you don't have to do a factory reset to fix this - but it's still not clear to me whether it would have solved the problem.
Anyway, now I'm going to sit on my hands and wait for the official JellyBean release from Samsung, which looks to be coming soonish....

Glad to hear that. It musta been something to do with account and what not.
And yes, JB is coming, ask the koreans.

Related

[Q] market problems

(solved) ok ive posted this once before amd didnt get a single hit on it...i cant seem to buy apps on the market ever since i changed from orig stock vibrant rom ,ive tried 3 roms now,axura,nero3,and now nero4 and still i cannot buy apps,,when i try all i get is "server error occured try again or cancel,and yes ive tried & tried again. has anyone else has this problem? any ideas on how to fix? ive tried alot of things but to no avail.
after much searching the internet both on and off this site i found the solution,,,very simple....i wasnt signing back into the marked the the same gmail account i orig. opened it in when i first bought the phone,what a bother
So im havng pretty much the same problem but a little different, i cant download any apps it says the download starting but never actually does.. and the notification on top never shows up when you click on my apps it like in a state of starting to download, but obviously doesnt, now this maybe my fault prob my stupidity i rooted my vibrant and deleted some default apps that what prob is my problem, so is there anyway i can restore to original? tyvm
Same here it started off with me not being able to buy adw ex. now none of the paid apps in the market. I've flashed, odined back to stock, did all the suggestions i've read about in the forums still the same error message.
I had this issue as well with paid apps. I went to google checkout, updated payment information and made sure it was associated with my google account. After this was done i've had no problems whatsoever. Hope this helps..

[Q] Apps purchased since switch to Google Play won't download?

I seen posts here about apps showing up as purchased that aren't. My case is different. I purchased apps, via Google Play, and now can't download them. Not just to my Xoom, but also my SGS2. I've tried all download fix options on the Google site, even talked to a tech (who asked I do them again, and then respond via email).
Another option would be to do a factory wipe/reset. Since I'm playing around with ICS, I decided to revert back to factory on the Xoom and try again. Still no luck. Just stays at "Starting download". No percentage. No little "downloading..." message under it. Can't even cancel it from downloading.
There probably won't be a real solution here, but while I wait for someone from tech support to get back to me, I may as well ask here. It couldn't hurt.
And I've tried the following options:
Cleared the cache and/or data
Uninstalled updates
Logged in and out of the "Talk" app several times
Rebooted
Tried requesting from the store web page on my desktop
Tried over different wifi networks
Tried over Verizon
Tried over AT&T
Tried with ICS 4.0.3
Tried with Gingerbread 2.3.6
Tried with Honeycomb 3.2.6
Tried with a factor reset/wiped Xoom (using .img files directly from the Motorola web site)
I have plenty of free space available
Did I miss something somewhere? I know if this doesn't get resolved, both of my android devices will have become useless to me.
Danbo58 said:
I seen posts here about apps showing up as purchased that aren't. My case is different. I purchased apps, via Google Play, and now can't download them. Not just to my Xoom, but also my SGS2. I've tried all download fix options on the Google site, even talked to a tech (who asked I do them again, and then respond via email).
Another option would be to do a factory wipe/reset. Since I'm playing around with ICS, I decided to revert back to factory on the Xoom and try again. Still no luck. Just stays at "Starting download". No percentage. No little "downloading..." message under it. Can't even cancel it from downloading.
There probably won't be a real solution here, but while I wait for someone from tech support to get back to me, I may as well ask here. It couldn't hurt.
And I've tried the following options:
Cleared the cache and/or data
Uninstalled updates
Logged in and out of the "Talk" app several times
Rebooted
Tried requesting from the store web page on my desktop
Tried over different wifi networks
Tried over Verizon
Tried over AT&T
Tried with ICS 4.0.3
Tried with Gingerbread 2.3.6
Tried with Honeycomb 3.2.6
Tried with a factor reset/wiped Xoom (using .img files directly from the Motorola web site)
I have plenty of free space available
Did I miss something somewhere? I know if this doesn't get resolved, both of my android devices will have become useless to me.
Click to expand...
Click to collapse
any luck? i have one app that was previously purchased and now wont install after ics upgrade on i777
merkyone said:
any luck? i have one app that was previously purchased and now wont install after ics upgrade on i777
Click to expand...
Click to collapse
Everything works now. Contacted Google about it, although they weren't of much use. Within a couple days it miraculously worked again.
But, even when switching back to factory, some apps I downloaded no longer seem to work for tablets. Go figure...
This seems to be a wide spread problem that occurs when first updating to the Play Store. I've seen numerous posts in different forums and for different phones about this issue. From the posts that I've read it usually seems to clear itself up after days of the update. Just give a day or two and try it again.

[Q] HTC M8 Camera Crashing and not working

Love this phone more than anything, but after fiddling around with it on the first day the camera app is no longer working. It worked initially for a few minutes then it would freeze up and crash all together. And no I do not have the Last Pass app that people say is causing the crash. I did a factory reset and its still not working. I assumed it was a software issue, but even after rooting and flashing a custom rom it's still not working. Probably going to contact HTC tomorrow, but was wondering if anyone else was having issues with the camera?
It's LastPass
I had the same problem.. If you have last pass installed. Launch it... go to preferences and disable auto fill apps
I'm having the same problem, and I do not have Lastpass. So please don't be useless and say it is that app. I do not have other apps installed to manage passwords, but whatever Android software is native to ATT does a good job at remembering passwords...
Somewhere else on the interweb someone said Line could be a culprit. Anyone???
teh_admiral said:
I'm having the same problem, and I do not have Lastpass. So please don't be useless and say it is that app. I do not have other apps installed to manage passwords, but whatever Android software is native to ATT does a good job at remembering passwords...
Somewhere else on the interweb someone said Line could be a culprit. Anyone???
Click to expand...
Click to collapse
Have you tried factory reset and/or Safe Mode? Those would eliminate the possibility that a 3rd party app is the culprit.
If those still don't solve the issue, I would recommend running the RUU. RUU will return all software to the stock image. So if the problem persists after RUU, I would tend to believe its a hardware issue.
I'm assuming you are running a stock device, but you haven't given that info. The problem with jumping onto an existing thread and saying "I have the same issue" is that the OP may/or may not have the exact same conditions as you (which is almost always not the case). And if you don't tell us the specifics, it makes it hard for us to help. For instance, the OP stated he tried factory reset, plus root and a custom ROMs (with no success) and we don't know if you did the same or not.

[Q] Google Now No Internet Connection

I have a Nexus 5, unmodified and unrooted on 4.4.4
I disabled background data recently because I was running out.
I noticed that the Google Now Launcher had a "No Internet Connection" box even when connected to home Wi-Fi.
I re-enabled background data and pulled down to refresh.
I now have no cards at all, when there were previously some old ones.
I have cleared data and cache of both Google Now Launcher and Google Search.
I have rebooted multiple times.
I have uninstalled updates and reinstalled updates for both Google Now Launcher and Google Search.
I don't know what to do at this point, other than a full device reset.
I am facing the same issue since morning
You can try deleting the home network and then reconnecting to it.
Sent from my XT1022
I'm having the same issues.. But remember, people were having this issue after last year's Google IO.
It's definitely an issue on Google's end. I'm having problems on both my Nexus 5 and iPad Mini...
Yeah, tried everything but still no luck. I wish google sends an update
I have the same problem on Nexus 4, (4.4.4). I hope Google will fix this issue soon.
I know its not a wrong thread to ask but I am facing this issue whenever I recieve call and using the phone, no option comes up to accept or reject plus navigation bar also hides. Can anyone please suggest me whats the issue. Have searched other threads but no luck.
Hi guy i can help you
Try to change/modify the Kernel ROM, or even change your Smartphone if you are under warranty
I have tried stock, franco nd elementalx.. In all three issue persists.
Has anyone tried a full device reset?
I got some cards. When I pull to reset, I get "no internet connection again."
Forgetting and reconnecting to the Wi-fi had no effect.
I'm having the same problem with my N5. Some searching seems to indicate that it may be due to Google Now's new "Google Now Everywhere" option, only officially available on the L preview, but unofficially by a hack here:https://plus.google.com/+AdamLawrence/posts/46A68S7Dytb
I installed the L preview and played with it for a few hours and enabled the "Google Now Everywhere" option, which I assume toggles some setting at Google, so that's probably how it happened for me.
Did anyone else try the L preview or use the hack above?
Gene Poole said:
I'm having the same problem with my N5. Some searching seems to indicate that it may be due to Google Now's new "Google Now Everywhere" option, only officially available on the L preview, but unofficially by a hack here:https://plus.google.com/+AdamLawrence/posts/46A68S7Dytb
I installed the L preview and played with it for a few hours and enabled the "Google Now Everywhere" option, which I assume toggles some setting at Google, so that's probably how it happened for me.
Did anyone else try the L preview or use the hack above?
Click to expand...
Click to collapse
I used the hack, but Google Now Everywhere is supposedly rolling out to KitKat devices too with the latest update. But with the above person seeing an issue on an iPad tells me it's on Google's end.
stvmac11 said:
I used the hack, but Google Now Everywhere is supposedly rolling out to KitKat devices too with the latest update. But with the above person seeing an issue on an iPad tells me it's on Google's end.
Click to expand...
Click to collapse
I haven't used any hacks at all. I think the Google Now Everywhere thing might be it. Can someone link to what it's about? I haven't found anything specific by googling.
Particicutor said:
I haven't used any hacks at all. I think the Google Now Everywhere thing might be it. Can someone link to what it's about? I haven't found anything specific by googling.
Click to expand...
Click to collapse
The latest version of Google Search, 3.5.14, has the OK Google Everywhere thing. If you're not on that version, I don't think it'd be what's causing the connection issue.
http://www.androidpolice.com/2014/0...gs-ok-google-hotword-detection-to-any-screen/
stvmac11 said:
The latest version of Google Search, 3.5.14, has the OK Google Everywhere thing. If you're not on that version, I don't think it'd be what's causing the connection issue.
Click to expand...
Click to collapse
I was on that version. Downgrading Google Search has fixed my issue. Thanks for the workaround! Also, I was not able to get OK Google hotword detection to on the lock screen, despite being on 3.5.14...
Particicutor said:
I was on that version. Downgrading Google Search has fixed my issue. Thanks for the workaround! Also, I was not able to get OK Google hotword detection to on the lock screen, despite being on 3.5.14...
Click to expand...
Click to collapse
Cool, well mine came back too without me doing anything.. so yay?
Hello.
Any updates or ideas about this error?
I have a device suffering this same. But by having installed CM11/12 all the time never experienced until go back to stock Motorola. Just to sold it and see the new owner told me about the problem, wanting to have his money back.
Version 4.2.x and lowers are working. Once the phone installs last 4.3.x or 4.4.x the problem starts.
Yes......This seems to be a bug.
I'm using Google Now with android 4.4.4, same issue.

The strange case of recurring malware

Ok first let me tell you guys that i have never seen this problem before and all of a sudden TODAY I saw it in two unrelated phones, one huawey ascend 530 something , and the other one a no brand chinese dual sim note 3 or note 4 knockoff , bot phones where stock , and users dont even know what rooting is, let alone custom roms.
The problem was popups , lots of them , some with pr0n ads, others with "security software" ads, some more for games, this popups started as soon as the phone booted, no need to enter a browser or app at all, then it started downloading some more apps with weird names (weird as apparently random garbage names), and some other apps for coupons, games, launchers etc, tons of crap, every time one finished downloading it was asking for which method to use for installation :google verification or something else I think "package installer" that i don't remember now, but that I know both are legit apps from android to install stuff, of course I said no every time but it just kept asking so I figured I will factory reset this because I have no time but he is a friend so I need to help him, but have not much time so I thought that was the best thing to do.
WRONG, after factory reset (from settings menu) popups where still there, so I just figured I would do it from recovery screen, and I did, ... surprise, popups still there and also the downloading notifications of more unknown apps, as I said before some of them had names like games or security software, other were just random gibberish, sometimes an app with chinesse name crashed (force stop) , when I saw that the first time I immediately knew it was some chinesse malware crap, ok I guessed maybe the sdcard had something sticky on it , hidden partition or something, so I removed it, and reset again, ... problem persists, oh and let me tell you, this problem showed up immediately after boot, I didn't even have the chance to register a google account, so crap was not coming from a google sync data or or synced apps or browsers or something , well then I had the idea of turning off the wifi and see if they stop, some of the popups opened browser pages and other popups just opened by themselves as if it was from an already installed app.
results: the damn thing turned wifi ON by itself to keep downloading their ****y apps, so I just deleted the saved wifi networks, and the damn thing started using the mobile data to keep doing its stuff (it even turned data on).
There was only one 2 things left to do, either try to root the phone and dive in the apps to try and remove any suspicious ones, or reflash with stock.
Well I had to leave by that time and told my friend i would like to help him, but it would have to be some other time, coz I know how hard it is to try and find a rom for an unknown chinese manufacturer even if I find one, trying to figure out the links in chinesse pages I doubt it would be an exact match (had done that before, so I know its difficult and takes many hours of your time) it had JB on it.
Then I arrived to work and a coworker asked if I could help him , it was a Huawei ascend G527-U081. exact same symptoms and behavior, ok so again I did factory resets blah blah erase sdcard etc etc, same results malware persisted, but in this case, it took me less than 5 mins to find the stock rom at huawey support page, downloaded it, did update via sdcard, and VOILA FIXED.
So someone who knows more about how could this infection happen can take some time and try to explain me?
My uneducated guess is that some side-loaded app or downloaded app from the webpages ads or something like that got ROOT access to the phone internally or even rooted the phone with their own root renamed app, and somehow put themselves in the system partition or the place where the factory apps are installed from, i guess that's why only a full flash fixed it.
Could that be it?
I hope no one here gets that crap, I have never had any malware in any of my phones and I am even surprised and wonder what people can possible do to get infected that bad, lol, I don't think I could even on purpose, but then again, having an adaway app takes most of the dangerous ads away so no risk clicking them by mistake.
Hi,
By any chance did you save the apks that were the cause of this as I would like to decompile and test them under a VM maybe we could take them offline or attempt to get a warning out there.
BioT3rm said:
Hi,
By any chance did you save the apks that were the cause of this as I would like to decompile and test them under a VM maybe we could take them offline or attempt to get a warning out there.
Click to expand...
Click to collapse
I didnt find out wich apps were the cause of this, it was to many apps trying to install themselves and one popup after another from different apps.
the chinese phone still has all the crap, i wouldnt know what to give you from it
arana1 said:
I didnt find out wich apps were the cause of this, it was to many apps trying to install themselves and one popup after another from different apps.
the chinese phone still has all the crap, i wouldnt know what to give you from it
Click to expand...
Click to collapse
I thought as much but this is the second time I've seen someone post something similar, brand new install on the phone or factory reset and mileage downloading apps, I do believe this could be a new malware out of China.
This is a common thing with Chinese devices. They mostly contain malware. This is why China based devices are not big with most of the world.
If is built into their os. You can't really remove it.
arana1 said:
I didnt find out wich apps were the cause of this, it was to many apps trying to install themselves and one popup after another from different apps.
the chinese phone still has all the crap, i wouldnt know what to give you from it
Click to expand...
Click to collapse
To my knowledge it's the one app "pornclub" that installs all those junk applications. This app somehow access the root on non-rooted phones and reinstall automatically even if you hard reset the phone. Removing this app after rooting may be helpful. This malware also appeared in ASUS Nexus tablet and other phones. So it is not linked to some specific make. People who download apps from third party sources should be careful and get them only from sites which display hash info for play store apps. Besides avoid downloading junk porn apps.
I also have a similar malaware on my note5. I did a factory reset and when I checked my chrome I had no ads but when I reconnected to my Internet I instantly started downloading galaxy apps and when I checked my chrome again I had a ad by mgid again.
---------- Post added at 04:04 PM ---------- Previous post was at 03:38 PM ----------
I scanned my phone and it said s health was a threat
Did anyone find a fix to this? Does a FW update help?
rhri3 said:
Did anyone find a fix to this? Does a FW update help?
Click to expand...
Click to collapse
I fixed the huawey "updating " to the same rom version it already had, ie full flash,
i read that there are some utilities and av cleaner in google play sstore that get rid of this, search for pornhub cleaner
arana1 said:
I fixed the huawey "updating " to the same rom version it already had, ie full flash,
i read that there are some utilities and av cleaner in google play sstore that get rid of this, search for pornhub cleaner
Click to expand...
Click to collapse
thanks for the reply. I'll try flashing the existing ROM again and see if I get rid of it. There's also some info on that on https://blog.avast.com/2013/10/23/no-pleasure-from-this-adult-app-only-pain/
edit: It worked! I flashed the same ROM on the phone again and now the phone responds fast again.
Which AV/anti malware app would you recommend to avoid this incident in the future - and I don't want thousands of other apps that come along with it (battery saver etc.)?
rhri3 said:
thanks for the reply. I'll try flashing the existing ROM again and see if I get rid of it. There's also some info on that on https://blog.avast.com/2013/10/23/no-pleasure-from-this-adult-app-only-pain/
edit: It worked! I flashed the same ROM on the phone again and now the phone responds fast again.
Which AV/anti malware app would you recommend to avoid this incident in the future - and I don't want thousands of other apps that come along with it (battery saver etc.)?
Click to expand...
Click to collapse
Actually I use NONE, the problem was not on my phones, I just dont install anything that doesnt come from trusted sources , be it development forums like this , or play store, or other well known pages, what I do USe is an adblocker, most of this malware comes from popups that suggest you install something else, well with adaway i get rid of most of that and have never had malware on any of my phones
hi i am having a same problems which u've mentioned above. ive tried factory reset ,erasing sd card, reboot and all but it doesnot remove totally from my phone.can anyone tell me how to fix this problem and get rid of this malicious app and virus.
I have same problem, i tried malwarebytes and the following was found backdoor.triada.js, trojan.rootnik.ab, trojan.agent.gc, trojan.sivu.rn, trojan.sinu.c, and bct_service app. I click delete and reboot my phone still not remove.
I've had this problem for a few months, but it was mostly controllable. I was too lazy to fix it, but I have a bit of knowledge about it now.
I got this when I tried installing a hack mod for a dead game. As far as I can remember, the "bad apps" were netalpha, catstudio(these two can only be disabled), com.google.keyguard, and com.android.gesture.builder (there were more, but I can't remember them). Some of the apps that get downloaded are Lazada, Zalora, Battery saver, Apus, Heathstone, 2048, and Township. I also factory reset my phone a few times, and the apps either lessen or increase...
My phone is also Huawei, so I'll just try updating the rom.
Thanks for the info ^^
kitaro11 said:
hi i am having a same problems which u've mentioned above. ive tried factory reset ,erasing sd card, reboot and all but it doesnot remove totally from my phone.can anyone tell me how to fix this problem and get rid of this malicious app and virus.
Click to expand...
Click to collapse
The only way that solved this problem was to reinstall the ROM trought recovery.
reboot phone to remove malware trojan
Hi I been racking my brain trying to fix my phone with similar issues. On Monday 5/11/17 after doing a update the viruses took over the phone , I have are Trojan Triada and Slocker Back door Ransomware and another viruses I cant remember , I did the same steps you mentioned and nothing. So my last 2 options are the same.. Is it hard to flash a LGG3 att version , or will rooting the phone and manually remove them... i AM SO GLAD I FOUND YOUR POST :angel: Thanks.
edpinal72 said:
Hi I been racking my brain trying to fix my phone with similar issues. On Monday 5/11/17 after doing a update the viruses took over the phone , I have are Trojan Triada and Slocker Back door Ransomware and another viruses I cant remember , I did the same steps you mentioned and nothing. So my last 2 options are the same.. Is it hard to flash a LGG3 att version , or will rooting the phone and manually remove them... i AM SO GLAD I FOUND YOUR POST :angel: Thanks.
Click to expand...
Click to collapse
I had this problem and the only way to solve it was to reflash the Rom.
Also experiencing on a Mintt phone
I live in a developing country and had few options when I needed a new phone. I have a Mintt phone which I cannot seem to root. The internet here is terrible so I don't have many apps but have had recurring self installing malware that renders the phone unusable until factory reset at which point the whole process starts again.
It seems to be attached to the inbuilt browser which I can't remove. It starts with a circle on the screen which can't be removed and if touched opens a warning message that WhatsApp has a virus. I don't have WhatsApp. Then chrome tries to install. I don't use chrome. Then the messages become so frequent nothing can be done but factory reset. Any help would be much appreciated!
Samsung GT-N8013
Stock ROM full flash help?
I was wondering if I could get a walkthrough on how to find and do a full flash Stock ROM for my android tablet, similar to what you describe here.
I have had this tablet for years, but years ago, I think I got some malware, and anything I've tried over the years seems to be unable to get rid of it. I've followed many times the clearing cache from pwr/volumn up boot menu, and factory resets from same menu, yet everytime it starts up for the first time, it loads and updates several apps, then when it fully starts to home page, there is always a "lucky try" app.
I can't remove this app, and there are extra settings apps too, and the official google apps don't update properly. All in all it's very fishy, and I would like to try what you are talking about, with a full flash reset, but I have no idea how. I'm at the point where if I totally brick the thing, I'm ok with that. It is pretty much useless and has been for years anyway.
The only way to solve this problem is to flash a stock or a custom Rom.

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