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Just saw the news on Skyrocket and will be returning my GS2 before the 30 days. I can always buy it again if Skyrocket isn't all that.
I'm rooted and running UnNamed ROM so how can I go back to stock?
Thanks for the help. I'm sure theres a couple other people on the same boat
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Go to the development forum and look under the stickies. It's one of the first posts on kernals, etc. I would recommend you find this information out before you root your device.
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Thanks. Completely missed that. I just used the search option on xda apparently and it didn't come up
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saladbowl831 said:
Thanks. Completely missed that. I just used the search option on xda apparently and it didn't come up
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Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=1286432
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saladbowl831 said:
Just saw the news on Skyrocket and will be returning my GS2 before the 30 days. I can always buy it again if Skyrocket isn't all that.
I'm rooted and running UnNamed ROM so how can I go back to stock?
Thanks for the help. I'm sure theres a couple other people on the same boat
Sent from my SAMSUNG-SGH-I777 using XDA App
Click to expand...
Click to collapse
I asked my att store if i had to put it back to stock before i could trade and they told me dont worry about it
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david032766 said:
I asked my att store if i had to put it back to stock before i could trade and they told me dont worry about it
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Click to collapse
LOL, that does not include root. IF they choose to look and find it rooted, your warranty is void. That also means so is the return policy.
shansmi said:
LOL, that does not include root. IF they choose to look and find it rooted, your warranty is void. That also means so is the return policy.
Click to expand...
Click to collapse
The guy at my ATT store they didnt care if it was rooted
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OK, so you trust the guy at your AT&T store. However, read the agreement you have with the company. Then, when the phone goes to the service center, and they determine that you voided the warranty, you will receive a charge on your bill for the full retail value of the phone. This is my understanding of the risk.
Return to stock
Another post is here for a description using Odin, and how to check/change your firmware flash count. (You need a jig to reset this; if you don't want to build one they were available on amazon prime as of last week. I tend to trust Amazon to fulfill purchases from unknown sellers.)
I found the above guide to be better personally as it spelled things out better and offered more than one method -- as well on showing how to view the flash counter if you run into someone really tech-savvy at AT&T.
creepyncrawly said:
OK, so you trust the guy at your AT&T store. However, read the agreement you have with the company. Then, when the phone goes to the service center, and they determine that you voided the warranty, you will receive a charge on your bill for the full retail value of the phone. This is my understanding of the risk.
Click to expand...
Click to collapse
I don't know how this rumor started but it's completely false. Once they've accepted the return, anything they determine after the fact is on them. Ethical or not is besides the point.
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Kadin said:
I don't know how this rumor started but it's completely false. Once they've accepted the return, anything they determine after the fact is on them. Ethical or not is besides the point.
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Click to expand...
Click to collapse
I was actually thinking of wireless warranty return, and I see that the OP is returning the device to cancel the contract, but in AT&T Returns Policy & Early Termination Fee you will find the following:
Equipment may not be refunded and the equipment may not be returned to you if one of the following applies:
•Equipment was returned more than 30 days from the purchase or ship date.
•Equipment was determined to be ineligible (e.g., opened software, liquid or physical damage, not in substantially the same condition as when received by you).
Emphasis added.
question
If it's within 30 days, can I return my phone to store that has been rooted and unlocked but still on stock ROM?
A tually that's not true. If AT&T knowingly accepts receipt of a rooted phone, they can not charge you if Samsung rejects the device. It's like saying that Best Buy can recharge your credit card for a return they already refunded to you.
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This phone is awesome until i make or receive calls. I've tried numerous roms and modems that all result in the same result which is muffled voices that i often can't even understand. Seems that its when im talking to iphone users more than anything but its always there. My inspire was great with phone calls and really never had an issue understanding with any phone I've ever owned. Very frustrating and even happens on headset and Bluetooth devices. Any advice, anyone else experience this?
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Are you using a case?
If so, try it with and without it.
Sent from my páhhōniē
It very well may be a hardware issue. It happened to me on my last SGH. When I got a new phone, I haven't experienced the issue.
Try getting a replacement with whoever you bought the phone from. I had my phone replaced via hardware warranty and not insurance, so I got it for free.
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autonomous-inc said:
It very well may be a hardware issue. It happened to me on my last SGH. When I got a new phone, I haven't experienced the issue.
Try getting a replacement with whoever you bought the phone from. I had my phone replaced via hardware warranty and not insurance, so I got it for free.
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Click to collapse
That's probably what I'll try. I bought it over the phone with at&t so I'm sure they will want me to send it in since they aren't selling the sgsII over the counter here in austin (they are pushing the skyrocket). Sucks to be without a phone for a week or so!
mj0528 said:
That's probably what I'll try. I bought it over the phone with at&t so I'm sure they will want me to send it in since they aren't selling the sgsII over the counter here in austin (they are pushing the skyrocket). Sucks to be without a phone for a week or so!
Click to expand...
Click to collapse
You'll keep your current phone until they mail you the replacement. Then you'll pack your old phone into the box and ship it off. Make sure you've flashed back to stock and removed any trace of root because if you don't you'll lose warranty.
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autonomous-inc said:
I had my phone replaced via hardware warranty and not insurance, so I got it for free.
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Click to collapse
It should be pretty easy to make a claim on faulty hardware when you do it online and send it in, I haven't had any issues with call quality or anything so I'd guess it's a hardware issue
also I've done this before, except I did it with insurance claim, and I'm pretty sure they sent it with like FedEx overnight shipping too so you wouldn't really be waiting either
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Replacement on the way. Refurbished though which I guess should be fine if it works properly!
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mj0528 said:
Replacement on the way. Refurbished though which I guess should be fine if it works properly!
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Click to collapse
Between my wife and I we got 3 refurbished captivates. They all looked brand new. I think att has them do a really good job of refurbing them.
Sent from my Galaxy S II (i777)
Had to get my original Captivate replaced. Wife still uses it, going strong with no problems.
I was told that a refurb may have new or refurbished internal parts, but an all new exterior case, screen, etc.
Right on!
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creepyncrawly said:
Had to get my original Captivate replaced. Wife still uses it, going strong with no problems.
I was told that a refurb may have new or refurbished internal parts, but an all new exterior case, screen, etc.
Click to expand...
Click to collapse
Your guide back to factory was easy! Thanks for making it that way!
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Please post on this thread how the new phone works. I'm kind of having the same exact problem and considering trading it in.
Have you tried hellraiser yet?
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buzzbox said:
Have you tried hellraiser yet?
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Click to collapse
Does a hellraised rom help this sort of thing?
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I would rather have a refund than a phone someone already used and broke. I buy new, I expect new.
refurbs are often times just a new phone that they cannot sell as new because it was opened. No scratches or damages but its still new.
Refurbished phones right now are basically still new phones. Most of the refurbished phones were phones bought brand new and returned within the 30 day free-exchange period. Some people didnt like it and a lot of people returned it for the Skyrocket... so AT&T has to resell the phones as refurbished even though there was nothing wrong with it at all. So now is the time to buy a refurbished phone.
I got my Dad one last week and he got it on Thursday. Its completely brand new. Not a scratch or anything on it. He got it for $9.99 and its perfect.
of all the refurbs I ever received from AT&T, all of them looked new.
I was up to 4 Captivate refurbs last year and they all looked brand new.
Interesting, not having any call issues with my phone.
Just thought i would share my experience.
My charging port has been acting funny for a week or so. Last night it wasn't working at all. I called customer care to find out about a repair as I didn't want to exchange it. They told me about a warranty center not to far from me.
I took it in this morning, they looked it over and decided they couldn't repair it. So they gave me a brand new one. The lady saw cm10 and allowed me to put it back to stock so i wouldn't get charged.
AT&T customer service has come a long way in the years since I first had the service.
Sent from my SAMSUNG-SGH-I717 using xda premium
I had a very pleasant experience earlier today too. My situation is different cause I've only had my phone for a few days, but I had some stuck pixels & they exchanged it for a flawless one cheerfully & with no questions asked. Very impressed with AT&T so far, especially after all the bad things I've heard about them
21productionz said:
Just thought i would share my experience.
My charging port has been acting funny for a week or so. Last night it wasn't working at all. I called customer care to find out about a repair as I didn't want to exchange it. They told me about a warranty center not to far from me.
I took it in this morning, they looked it over and decided they couldn't repair it. So they gave me a brand new one. The lady saw cm10 and allowed me to put it back to stock so i wouldn't get charged.
AT&T customer service has come a long way in the years since I first had the service.
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Click to collapse
If your USB port doesn't work, how did you put it back to stock?
Good to hear about your experience though!
Sent from my Galaxy Note.
My note was bought off eBay. It came with the receipt from best buy, but the local warranty center wouldn't deal with me. I'm probably going to call cs. What do y'all think?
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Pretty sure it's non transferable. Good luck.
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btswein said:
If your USB port doesn't work, how did you put it back to stock?
Good to hear about your experience though!
Sent from my Galaxy Note.
Click to expand...
Click to collapse
I downloaded a stock rooted rom, flashed it, and viola. The lady knew it was still rooted, and said she would take care of the rest.
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I am lucky to have a service center close to my house. I've been there a dozen times over the last few years. They are top notch when it comes to customer service. I've never been disappointed. Always be sure to complete the customer service survey if asked.
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I've been with AT&T since before they were Cingular, lol. Always had great experience with their customer service!
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shaokang said:
My note was bought off eBay. It came with the receipt from best buy, but the local warranty center wouldn't deal with me. I'm probably going to call cs. What do y'all think?
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Click to collapse
Warranty isn't transferable
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kiltedthrower said:
Warranty isn't transferable
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Most the time they don't ask if u purchased the phone. Atleadt haven't with me. Just call and tell them u need an exchange and 9/10 times they will as long as there is no water damage.
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They just denied Me service cause I'm not with att any more gotta call Samsung
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Does that surprise you? Makes sense to me that you don't have service with them!
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Hey I had hope lol.
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Never hurts to ask right? =D
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Asked them to swap out my i717 because the GPS was not functioning correctly.
They sent a what looks like a new phone. Had all the clear plastic on the camera and sides.
Very happy with them.
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I had a USB port problem on my wife's phone and I called the Att warranty and a replacement arrived the next day. Along with that I noticed the black clipping issue is substantial. As her new screen is more vivid compared to mine....Thinking about replacing mine now.
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Heres my issue. I've already exchanged my phone at work. Its never been dropped always lived in a case similar to an otter box and I still have theses hair line cracks two, circled in the picture below. I called CS yesterday about the charging issue and they are sending a replacement I'm just not sure I'd they will say these cracks are physical damage and charge me 549
the second star to the right
ladyhaylin said:
Heres my issue. I've already exchanged my phone at work. Its never been dropped always lived in a case similar to an otter box and I still have theses hair line cracks two, circled in the picture below. I called CS yesterday about the charging issue and they are sending a replacement I'm just not sure I'd they will say these cracks are physical damage and charge me 549
the second star to the right
Click to expand...
Click to collapse
They replaced mine for the cracks, then the next two for screen blobs. I handled everything over the phone. When asked if it was dropped I let them know it was a documented issue. They contacted Samsungwhile I waited on hold, Samsung confirme and att came back on the line and processed the exchange.
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00mred00 said:
They replaced mine for the cracks, then the next teo for screen blobs. I handled everything over the phone. When asked if it was dropped I let them know it was a documented issue. They contacted Samsungwhile I waited on hold, Samsung confirme and att came back on the line and processed the exchange.
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Click to expand...
Click to collapse
Thank you very much you just made my day
the second star to the right
I bought my galaxy s 3 from ebay brand new in the box, am i still able to claim warranty ?
Because i spoke to Samsung and the told me this :
Please note that the warranty on your device is not transferable, which means that purchases made on eBay through a private seller do not have warranty cover with us.
If u bought it from a private seller then bad luck u don't have ur warranty...
HIT THE THANKS BUTTON IF I EVER HELPED U OR MADE U LAUGH OR MADE U HAPPY OR MADE U ANGRY OR HELPED U IN MAKING THE IFREAKS REALISE WHAT ACTUALLY THEY ARE......... :-$ =-O
Idk but u get a warranty card in box??i did..
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I bought my brand new Galaxy Tab from ebay. It developed a fault so I contacted Samsung and got it returned for repair telling them I didn't have proof of purchase as it was given to me as a birthday gift.
They checked the serial number and imei number and confirmed it was still under warranty, sent me a pre-paid envelope to send the tablet off and hey presto one repaired tablet returned to me
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Never had a problem sending second hand phones back to Samsung. I've sent two back in the past and they didn't even ask.
If it's in warranty it's in warranty! Whoever has it!
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---------- Post added at 06:11 PM ---------- Previous post was at 06:07 PM ----------
kersey said:
I bought my brand new Galaxy Tab from ebay. It developed a fault so I contacted Samsung and got it returned for repair telling them I didn't have proof of purchase as it was given to me as a birthday gift.
They checked the serial number and imei number and confirmed it was still under warranty, sent me a pre-paid envelope to send the tablet off and hey presto one repaired tablet returned to me
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Click to collapse
Yeah, that's my experience of Samsung. They've always been ok with me even when I messed up flashing. They just fixed it and sent it back. No dramas!
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faddys123 said:
I bought my galaxy s 3 from ebay brand new in the box, am i still able to claim warranty ?
Because i spoke to Samsung and the told me this :
Please note that the warranty on your device is not transferable, which means that purchases made on eBay through a private seller do not have warranty cover with us.
Click to expand...
Click to collapse
So now you know the policy of Samsung from the horses mouth .
One of the reasons would also be that there is not international warranty cover .
Seller not Samsung is responsible for warranty on goods sold . Samsung's warranty as per the documentation is a limited warranty .
But as others say if you have a warranty problem its worth sending it back .
jje
well with me it's a whole different story my imei changed by flashing a rom so i went back to stock and sent it to them and they didn't say anything about warranty and they returned it saying we can't repair because it is blacklisted now i have emailed them with proof that it isn't blacklisted and now they are giving complete ****
faddys123 said:
well with me it's a whole different story my imei changed by flashing a rom so i went back to stock and sent it to them and they didn't say anything about warranty and they returned it saying we can't repair because it is blacklisted now i have emailed them with proof that it isn't blacklisted and now they are giving complete ****
Click to expand...
Click to collapse
The imei is the only thing they can go on to check the phone out, as long as that is ok then there really shouldn't be a problem.
Your problem is really unfortunate and won't happen very often.
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The imei on the phone is changed from the original because of a rom flash but I didn't tell them that it was changed of course, what should I do?
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Your problem (blacklisting, not the change of imei) has nothing to do with Samsung
Blacklisting means the phone has been reported stolen and selling it, buying it or helping with the goods is considered illegal in most countries. (I'm not so sure on the possession, but that probably too)
You should, instead of blaming Samsung, contact your local police authority
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My bet is you bought a stolen phone from ebay, couldnt get it sent back ect so tryed to send it in to samsung warranty for them to replace the phone with a new imei lol
but it didnt work...
It's not blacklisted mate I have checked, but the think it is because the imei doesn't match the back because the efs folder was wiped so I blamed Samsung for providing an update that was faulty
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ViRuS3k said:
My bet is you bought a stolen phone from ebay, couldnt get it sent back ect so tryed to send it in to samsung warranty for them to replace the phone with a new imei lol
but it didnt work...
Click to expand...
Click to collapse
I have had the phone since June perfectly working just I flashed a rom and the efs folder wiped haven't read about fake imei
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My one month old DNA's power button just popped out wtf ! Was able to jam it back in but I guess its a trip back to the Verizon store for me. What should I expect ?
If you're under warranty, 100 dollars for the deductible I believe
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keep us posted
Cgress22 said:
If you're under warranty, 100 dollars for the deductible I believe
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Click to collapse
Holy crap I just gave 250 a month ago ! I'm not paying jack !
Hire a lawyer
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XxSHaDoWxSLaYeRxX said:
Hire a lawyer
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Click to collapse
Wow thanks I'll get right on it. Lots of help.
Is there really no manufacturer warranty for this type of thing? I would hope so.
There is a one test manufacture warranty and they have to replace it for free because it's a manufacturing defect.
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VZW normally has a one year standard warranty against manufacturing defects, replacement will be a clnr if they have them, new if they dont, at $0.00 cost. Only time deductible applies is for abuse (broken phone, dropped cracked screen, water damaged) and lost/stolen phones.
Went to the Verizon store and they replaced.the phone in store.free of charge !
kdubcr250 said:
Went to the Verizon store and they replaced.the phone in store.free of charge !
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Click to collapse
new phone right?
iamloco724 said:
new phone right?
Click to expand...
Click to collapse
Yes brand new phone.
Lol. Think they would do this with an unlocked rooted phone?
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