I bought my galaxy s 3 from ebay brand new in the box, am i still able to claim warranty ?
Because i spoke to Samsung and the told me this :
Please note that the warranty on your device is not transferable, which means that purchases made on eBay through a private seller do not have warranty cover with us.
If u bought it from a private seller then bad luck u don't have ur warranty...
HIT THE THANKS BUTTON IF I EVER HELPED U OR MADE U LAUGH OR MADE U HAPPY OR MADE U ANGRY OR HELPED U IN MAKING THE IFREAKS REALISE WHAT ACTUALLY THEY ARE......... :-$ =-O
Idk but u get a warranty card in box??i did..
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I bought my brand new Galaxy Tab from ebay. It developed a fault so I contacted Samsung and got it returned for repair telling them I didn't have proof of purchase as it was given to me as a birthday gift.
They checked the serial number and imei number and confirmed it was still under warranty, sent me a pre-paid envelope to send the tablet off and hey presto one repaired tablet returned to me
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Never had a problem sending second hand phones back to Samsung. I've sent two back in the past and they didn't even ask.
If it's in warranty it's in warranty! Whoever has it!
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---------- Post added at 06:11 PM ---------- Previous post was at 06:07 PM ----------
kersey said:
I bought my brand new Galaxy Tab from ebay. It developed a fault so I contacted Samsung and got it returned for repair telling them I didn't have proof of purchase as it was given to me as a birthday gift.
They checked the serial number and imei number and confirmed it was still under warranty, sent me a pre-paid envelope to send the tablet off and hey presto one repaired tablet returned to me
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Click to expand...
Click to collapse
Yeah, that's my experience of Samsung. They've always been ok with me even when I messed up flashing. They just fixed it and sent it back. No dramas!
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faddys123 said:
I bought my galaxy s 3 from ebay brand new in the box, am i still able to claim warranty ?
Because i spoke to Samsung and the told me this :
Please note that the warranty on your device is not transferable, which means that purchases made on eBay through a private seller do not have warranty cover with us.
Click to expand...
Click to collapse
So now you know the policy of Samsung from the horses mouth .
One of the reasons would also be that there is not international warranty cover .
Seller not Samsung is responsible for warranty on goods sold . Samsung's warranty as per the documentation is a limited warranty .
But as others say if you have a warranty problem its worth sending it back .
jje
well with me it's a whole different story my imei changed by flashing a rom so i went back to stock and sent it to them and they didn't say anything about warranty and they returned it saying we can't repair because it is blacklisted now i have emailed them with proof that it isn't blacklisted and now they are giving complete ****
faddys123 said:
well with me it's a whole different story my imei changed by flashing a rom so i went back to stock and sent it to them and they didn't say anything about warranty and they returned it saying we can't repair because it is blacklisted now i have emailed them with proof that it isn't blacklisted and now they are giving complete ****
Click to expand...
Click to collapse
The imei is the only thing they can go on to check the phone out, as long as that is ok then there really shouldn't be a problem.
Your problem is really unfortunate and won't happen very often.
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The imei on the phone is changed from the original because of a rom flash but I didn't tell them that it was changed of course, what should I do?
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Your problem (blacklisting, not the change of imei) has nothing to do with Samsung
Blacklisting means the phone has been reported stolen and selling it, buying it or helping with the goods is considered illegal in most countries. (I'm not so sure on the possession, but that probably too)
You should, instead of blaming Samsung, contact your local police authority
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My bet is you bought a stolen phone from ebay, couldnt get it sent back ect so tryed to send it in to samsung warranty for them to replace the phone with a new imei lol
but it didnt work...
It's not blacklisted mate I have checked, but the think it is because the imei doesn't match the back because the efs folder was wiped so I blamed Samsung for providing an update that was faulty
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ViRuS3k said:
My bet is you bought a stolen phone from ebay, couldnt get it sent back ect so tryed to send it in to samsung warranty for them to replace the phone with a new imei lol
but it didnt work...
Click to expand...
Click to collapse
I have had the phone since June perfectly working just I flashed a rom and the efs folder wiped haven't read about fake imei
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Related
I was wondering...Is there any possibility to find any information about the phone warranty online? I did not purchased my phone from a store and i am curious if it still has warranty.thnx
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???
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Do you have some kind of receipt or something like that?.I bought mine on ebay and had to send it away once and the ebay receipt was good enough for the service centre to fix it under warranty.It was from a shop on ebay and was new though.
This is the AU warranty, tho an EU warranty may well differ. Ever thought of trying Samsung's website in your region
After the 30 day return window from AT&T, I'm assuming that I need to deal with Samsung for any warranty issues, right? AT&T will not exchange, right?
Sent from my SAMSUNG-SGH-I717 using Tapatalk
Yup. See if there's a Samsung warranty/service center nearby that you can drive to. That would probably be the easiest way.
On my previous Samsung phone...I took it to the AT&T store so they could verify the camera autofocus quit working. The AT&T person was nice and called the support line for me, answered a number of their questions then handed the phone to me to finalize the transaction.
They sent me a new smartphone which arrived in 4 days then I returned my broken phone in a bag they provided.
pretty simple...and you can call the support line directly but I thought it would be easier to kinda play dumb and get AT&T involved i the process. This was 7 months into the 1 year standard warranty.
same here, bricked my captivate 2 times...got it exchanged from ATT....
1800 811 1101 i think
Att warranty. ..never had to go in to a store they just exchanged via mail
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00mred00 said:
1800 811 1101 i think
Att warranty. ..never had to go in to a store they just exchanged via mail
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Click to expand...
Click to collapse
Did they make you pay for a new phone, then credit the account after they got the old one? That's what they just told me today... thankfully there's a corporate store next to me.
No they did not
You have 14 days to return the bad phone otherwise you are charged. The prepay method applies to first 30 days...because they don't have refurbs available
keilbaca said:
Did they make you pay for a new phone, then credit the account after they got the old one? That's what they just told me today... thankfully there's a corporate store next to me.
Click to expand...
Click to collapse
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Those of you getting them returned for warranty reasons through AT&T, any chance you have insurance on your phone or line? Other than just getting a nice employee, I've never known them to handle warranty issues like that...and last time I was in the store I was specifically told I had to go straight through Samsung. :/
johnus said:
Those of you getting them returned for warranty reasons through AT&T, any chance you have insurance on your phone or line? Other than just getting a nice employee, I've never known them to handle warranty issues like that...and last time I was in the store I was specifically told I had to go straight through Samsung. :/
Click to expand...
Click to collapse
I had no insurance.
I figured I bought from [email protected] and they should have a stake in getting it fixed.
Sent from my Samsung Note via Tapatalk.
When you purchase a phone (upgrade, straight buy, etc) from att, you have a warranty on your phone. I believe it is 12months in duration. This covers stuff like your phone having random reboots, shutdowns, and stuff like that.
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kiltedthrower said:
When you purchase a phone (upgrade, straight buy, etc) from att, you have a warranty on your phone. I believe it is 12months in duration. This covers stuff like your phone having random reboots, shutdowns, and stuff like that.
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Click to expand...
Click to collapse
Yes, I know this. But I was told by multiple sources at AT&T that I have to go through Samsung for warranty service if I don't have insurance from AT&T.
johnus said:
Yes, I know this. But I was told by multiple sources at AT&T that I have to go through Samsung for warranty service if I don't have insurance from AT&T.
Click to expand...
Click to collapse
i bricked my note thanks to a dumb dev but any way i dint get mines thru at&t but i did send it back to samsung and told them i tried to do a factory rest and it never rebooted they told me to send it in for free as long as there is no physical damage you should be ok
---------- Post added at 02:33 AM ---------- Previous post was at 02:33 AM ----------
but also you have to wait until they send it back
thatruth132 said:
i bricked my note thanks to a dumb dev but any way i dint get mines thru at&t but i did send it back to samsung and told them i tried to do a factory rest and it never rebooted they told me to send it in for free as long as there is no physical damage you should be ok
---------- Post added at 02:33 AM ---------- Previous post was at 02:33 AM ----------
but also you have to wait until they send it back
Click to expand...
Click to collapse
It helps if you're only a few miles away from a Samsung warranty center. They apparently allow walk-ins for instant exchange.
yeah i dont think its one in l.a
I bought my Samsung Galaxy S3 phone off Ebay sweden 1 week ago brand new in box as of Saturday my IMEI has been blocked. This must have been a stolen phone or something. Yeah I was really mad but oh well.. Any suggestions at this point?? Can I unlock it ???
pls help
ediresta said:
I bought my Samsung Galaxy S3 phone off Ebay sweden 1 week ago brand new in box as of Saturday my IMEI has been blocked. This must have been a stolen phone or something. Yeah I was really mad but oh well.. Any suggestions at this point?? Can I unlock it ???
pls help
Click to expand...
Click to collapse
Its possible to change i think but it's illegal so you won't find any help here. Best thing todo is go through ebay and get a refund / chargeback credit card and goto the police. Had this happen to me and the police charged the guy - thats why i only buy directly when it comes to phones.
Carl.Brand.87 said:
Its possible to change i think but it's illegal so you won't find any help here. Best thing todo is go through ebay and get a refund / chargeback credit card and goto the police. Had this happen to me and the police charged the guy - thats why i only buy directly when it comes to phones.
Click to expand...
Click to collapse
i have talk with the police today. but i am sure they will do nothing,swedish police is the worst police i know
Sorry to hear you got scammed. Without it necessarily being a stolen phone, it seems that a popular thing is for someone to get the handset as an upgrade, then sell it and a while later declare it lost... Phone gets blocked, insurance gives them a new one and buyer is stuffed.
Hope you can get your money back. Go through Ebay.
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ediresta said:
I bought my Samsung Galaxy S3 phone off Ebay sweden 1 week ago brand new in box as of Saturday my IMEI has been blocked. This must have been a stolen phone or something. Yeah I was really mad but oh well.. Any suggestions at this point?? Can I unlock it ???
pls help
Click to expand...
Click to collapse
no, actually this is the most common scam....people sell their phone and report it stolen not realising it'll be blocked. Your seller most likely didn't sell a stolen phone which could be a protracted case, but most likely sold their own......open and shut fraud case.
The block will definitely not be lifted....it is now just an expensive door stop....you need to pursue an ebay complaint...they will involve the police
Isadora said:
Sorry to hear you got scammed. Without the necessarily being a stolen phone, it seems that a popular thing is for someone to get the handset as an upgrade, then sell it and a while later declare it lost... Phone gers blocked, insurance gives them a new phone and buyer is stuffed.
Hope you can get your money back. Go through Ebay.
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Click to collapse
i dont think i will get my money back
i have talk with the provider today,and they dont wana unblock it :S
any idea how i can unblock it?
Isadora beat me to the <send> button there
---------- Post added at 08:17 PM ---------- Previous post was at 08:15 PM ----------
you can't ..... its a brick....read the ebay grievance guidance...thats your first route
ediresta said:
i dont think i will get my money back
i have talk with the provider today,and they dont wana unblock it :S
any idea how i can unblock it?
Click to expand...
Click to collapse
You won't be able to unblock it. The only thing you can do is contact Ebay and work with them to get your money back.
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sorry to hear what happened. I havnt experienced it myself but Im sure your mad and upset.
I think it might be a good idea to name the seller so we can stay clear away from them, not particularly for me but for others on here.
As for what you can do, I would take the advice from the others here and persue further via Ebay.
All the best buddy
Definitely go through ebay and get a refund, there is no way to unblock it. if you did it would be illegal.
Yeah this is an all too common scan more so on that horrible Gumtree website but it does happen on eBay as well, basically if you paid via PayPal you will get refunded but it'll most likely be a long drawn out process, i rarely use eBay and PayPal anymore their fees are outrageous and if anything happens to go wrong you'll be sending endless emails,etc,etc and you'll be lucky to get a resolution yet they are quick enough to debit any fees that you may owe them cun*s the lot of them.
Hope you get sorted anyway, avoid all these websites like the plague and only buy from reputable websites.
Thank you all
well i hope the police will get him
NEVER EVER AGAIN EBAY !!!!!!
ediresta said:
i have talk with the police today. but i am sure they will do nothing,swedish police is the worst police i know
Click to expand...
Click to collapse
You are wellcome to brazil anytime...i will introduce you to ours. ...
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mossy1963 said:
Isadora beat me to the <send> button there
---------- Post added at 08:17 PM ---------- Previous post was at 08:15 PM ----------
you can't ..... its a brick....read the ebay grievance guidance...thats your first route
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Click to collapse
It is not a brick.
It is still an android device, fully capable of many things, just not for phone and mobile data function. Much better than my bricks.
P.S. It should work in other countries?
Find someone that will do a swap in another country its only blocked in the country it wss blocked in
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btemtd said:
Find someone that will do a swap in another country its only blocked in the country it wss blocked in
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Click to expand...
Click to collapse
FALSE ! Will be blocked in the whole Europe ! Also it's illegal ! Would you like somebody steal your phone and get out of the country ? Saying this things on forum makes you an accomplice to a robbery.
Request a refund via Ebay and still tell the police. You can also ask your provider if they have any information about your phone and how was blocked. Good luck !
if you paid via PayPal, open a dispute through there rather than ebay itself.
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ediresta said:
Thank you all
well i hope the police will get him
NEVER EVER AGAIN EBAY !!!!!!
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Click to collapse
That statement is wrong.
EBAY/PAYPAL are helpful in such cases and you will probably get your money back.
priyana said:
It is not a brick.
It is still an android device, fully capable of many things, just not for phone and mobile data function. Much better than my bricks.
P.S. It should work in other countries?
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Click to collapse
Are you telling him to immigrate to overseas to use the phone? I lol. Or you are telling him to sell to someone else?
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mustang2012 said:
Are you telling him to immigrate to overseas to use the phone? I lol. Or you are telling him to sell to someone else?
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Click to collapse
Yeah, he is saying to sell to someone else overseas scamming and creating others problems.
Also I agree about Ebay. Is much safer than buying from somebody's hand. My cousin bought a Sony Ericsson Xperia, second hard...and looks like new. No scratch, no issues at all. The op just had bad luck.
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I would like to see how much warranty my gs3 have.... Also how can I see when was activated or how many days of use this phone have?
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dezeubby said:
I would like to see how much warranty my gs3 have.... Also how can I see when was activated or how many days of use this phone have?
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Click to collapse
If you bought your phone in Europe you should have 2 years of warranty starting the day you purchased the device (assuming you haven't rooted/flashed custom rom/recovery/kernel etc)
I have rooted and flashed my phone..... I bought this phone from off market (second hand) so I don't know when was bought from the store.
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The warranty is the same as the iphone based on imei or serial number or do I need a paper which shows that I have warranty?
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dezeubby said:
I have rooted and flashed my phone..... I bought this phone from off market (second hand) so I don't know when was bought from the store.
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Click to expand...
Click to collapse
Unless you have the receipt the original buyer got, I don't think you have any warranty. I think you need to have proof of purchase.
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No I don't have the receipt original buyer got but I'm thinking there is an international warranty based on imei or something..... How can I see when was bought or when was activated? I have this questions because of the sudden death bug.
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dezeubby said:
No I don't have the receipt original buyer got but I'm thinking there is an international warranty based on imei or something..... How can I see when was bought or when was activated? I have this questions because of the sudden death bug.
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Click to expand...
Click to collapse
I have bought my S3 and S2 from ebay, both of which have been second hand. My S2 needed work on it due to a fault and was still within the 24 month warranty when I registered it online through Samsungs website. The phone came with no receipt of purchase and so I was unable to provide this with the phone, Samsung still fixed my phone under warranty.
Just to note I read instances on xda where samsung may ask you to provide a paypal receipt if you have bought the phone from ebay as evidence of purchase. But you should have no problems returning it for warranty.
Hi. I've read almost all posts on this forum and I couldn't find solution so I'm asking for help. I hope you won't slap me badly
So my problem is with network in SGS III (i9300). I bought it with error during dialing "not registered in network" and it's saying "only emergency calls", with stock branded adroid 4.3. Then I've started to fixing with other roms but always the same error (I haven't done EFS backup). I have IMEI which is correct with this under battery. I've been trying all methods which I found on xda and other forums and I couldn't solve it. Anyone has an idea how to fix it?
Either the imei is blacklisted, in which case you've bought a stolen phone, or the efs folder is corrupt in some way.
Take it to a reputable repair centre, they will be able to repair the efs, if the phone is genuine.
boomboomer said:
Either the imei is blacklisted, in which case you've bought a stolen phone, or the efs folder is corrupt in some way.
Take it to a reputable repair centre, they will be able to repair the efs, if the phone is genuine.
Click to expand...
Click to collapse
I used websites in my country to check if the imei is blacklisted, those sites say's that isn't but I'm not sure. Where I can also check if it is blacklisted?
If I will go to repair center and they found out that is stolen what will happen?
Corvo94 said:
I used websites in my country to check if the imei is blacklisted, those sites say's that isn't but I'm not sure. Where I can also check if it is blacklisted?
If I will go to repair center and they found out that is stolen what will happen?
Click to expand...
Click to collapse
Just explain how u got the phone and they MIGHT just give u a new phone.
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JellyYogurt said:
Just explain how u got the phone and they MIGHT just give u a new phone.
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Click to expand...
Click to collapse
I really don't think so but I will try with repair service. I don't want to have any troubles with police
How and where did u buy the phone?
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JellyYogurt said:
How and where did u buy the phone?
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Click to expand...
Click to collapse
By my friend friends who's working for utilization company or something like that. He said that this phone should be utilizated. It matters?
Corvo94 said:
By my friend friends who's working for utilization company or something like that. He said that this phone should be utilizated. It matters?
Click to expand...
Click to collapse
Don't take it to service center. Cost!!!!
Take it to a little local shop and they will be able to fix a corruption of the efs easily. UK price is about £20 to fix this.
If its blocked then you can sell it for parts or be a good boy and hand it into the little local police station:thumbup:
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andrewwright said:
Don't take it to service center. Cost!!!!
Take it to a little local shop and they will be able to fix a corruption of the efs easily. UK price is about £20 to fix this.
If its blocked then you can sell it for parts or be a good boy and hand it into the little local police station:thumbup:
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Click to expand...
Click to collapse
Btr to hand it to the police or u might be misunderstood as the one who stole the phone.
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JellyYogurt said:
Btr to hand it to the police or u might be misunderstood as the one who stole the phone.
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Click to expand...
Click to collapse
Jelly I'm not being funny with you but...
I always look at things with a 50/50 chance of happening.
Let's take a poll.
1..£50/£60 for scrap in you're pocket
2...take it to cop shop,get arrested for looking like the man that mugged the poor 16year old who lossed it when he got drunk in the local park,then went home and told his mummy he got robbed by a man that looks just like the op?? Its all 50/50 lmao.
Better just to not buy a doggy phone right from the start. But op being a member since 2012 should really know this