After the 30 day return window from AT&T, I'm assuming that I need to deal with Samsung for any warranty issues, right? AT&T will not exchange, right?
Sent from my SAMSUNG-SGH-I717 using Tapatalk
Yup. See if there's a Samsung warranty/service center nearby that you can drive to. That would probably be the easiest way.
On my previous Samsung phone...I took it to the AT&T store so they could verify the camera autofocus quit working. The AT&T person was nice and called the support line for me, answered a number of their questions then handed the phone to me to finalize the transaction.
They sent me a new smartphone which arrived in 4 days then I returned my broken phone in a bag they provided.
pretty simple...and you can call the support line directly but I thought it would be easier to kinda play dumb and get AT&T involved i the process. This was 7 months into the 1 year standard warranty.
same here, bricked my captivate 2 times...got it exchanged from ATT....
1800 811 1101 i think
Att warranty. ..never had to go in to a store they just exchanged via mail
Sent from my SAMSUNG-SGH-I717 using XDA App
00mred00 said:
1800 811 1101 i think
Att warranty. ..never had to go in to a store they just exchanged via mail
Sent from my SAMSUNG-SGH-I717 using XDA App
Click to expand...
Click to collapse
Did they make you pay for a new phone, then credit the account after they got the old one? That's what they just told me today... thankfully there's a corporate store next to me.
No they did not
You have 14 days to return the bad phone otherwise you are charged. The prepay method applies to first 30 days...because they don't have refurbs available
keilbaca said:
Did they make you pay for a new phone, then credit the account after they got the old one? That's what they just told me today... thankfully there's a corporate store next to me.
Click to expand...
Click to collapse
Sent from my SAMSUNG-SGH-I717 using XDA App
Those of you getting them returned for warranty reasons through AT&T, any chance you have insurance on your phone or line? Other than just getting a nice employee, I've never known them to handle warranty issues like that...and last time I was in the store I was specifically told I had to go straight through Samsung. :/
johnus said:
Those of you getting them returned for warranty reasons through AT&T, any chance you have insurance on your phone or line? Other than just getting a nice employee, I've never known them to handle warranty issues like that...and last time I was in the store I was specifically told I had to go straight through Samsung. :/
Click to expand...
Click to collapse
I had no insurance.
I figured I bought from [email protected] and they should have a stake in getting it fixed.
Sent from my Samsung Note via Tapatalk.
When you purchase a phone (upgrade, straight buy, etc) from att, you have a warranty on your phone. I believe it is 12months in duration. This covers stuff like your phone having random reboots, shutdowns, and stuff like that.
Sent from my SAMSUNG-SGH-I717 using xda premium
kiltedthrower said:
When you purchase a phone (upgrade, straight buy, etc) from att, you have a warranty on your phone. I believe it is 12months in duration. This covers stuff like your phone having random reboots, shutdowns, and stuff like that.
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
Yes, I know this. But I was told by multiple sources at AT&T that I have to go through Samsung for warranty service if I don't have insurance from AT&T.
johnus said:
Yes, I know this. But I was told by multiple sources at AT&T that I have to go through Samsung for warranty service if I don't have insurance from AT&T.
Click to expand...
Click to collapse
i bricked my note thanks to a dumb dev but any way i dint get mines thru at&t but i did send it back to samsung and told them i tried to do a factory rest and it never rebooted they told me to send it in for free as long as there is no physical damage you should be ok
---------- Post added at 02:33 AM ---------- Previous post was at 02:33 AM ----------
but also you have to wait until they send it back
thatruth132 said:
i bricked my note thanks to a dumb dev but any way i dint get mines thru at&t but i did send it back to samsung and told them i tried to do a factory rest and it never rebooted they told me to send it in for free as long as there is no physical damage you should be ok
---------- Post added at 02:33 AM ---------- Previous post was at 02:33 AM ----------
but also you have to wait until they send it back
Click to expand...
Click to collapse
It helps if you're only a few miles away from a Samsung warranty center. They apparently allow walk-ins for instant exchange.
yeah i dont think its one in l.a
Related
so i flashed 1.83 through rsd lite from 2.3.4 on accident so am i mucked up now?? what use can i do or sell whatever ?
Can you get to fastboot mode or anything?
i cant do crap gives me a svf error then shuts off meh :\
l3giticonia said:
i cant do crap gives me a svf error then shuts off meh :\
Click to expand...
Click to collapse
join the crowd. ur DEFINITELY not the only one.
Do you have insurance?
Sent from my MB860 using XDA Premium App
If the phone is less than 1 year at&t will replace it whether you have insurance or not.
its still under warranty until may 2012 but i bought off my uncle but i have the imei serial box etc.. could i still return ??
How do you do this by accident?
Sent from my MB860 using XDA App
Go to an Att store and ask for another. They are usually really stupid and will just give you a new one. No problem.
went to att they told me to call att customer support dude was a complete a hole then transfered me to motorolla support he was areal nice indonisian man sent me a overnight fedex label to send phone to get repaired badabing bada boom
l3giticonia said:
went to att they told me to call att customer support dude was a complete a hole then transfered me to motorolla support he was areal nice indonisian man sent me a overnight fedex label to send phone to get repaired badabing bada boom
Click to expand...
Click to collapse
If your shipping it to Motorola, they'll most likely figure out you were trying to modify your phone.
its the only people att said to ship i gave them exact error they said software corrupt issue and that they will fix it they told me to ship just phone no sim no battery nor cover..
l3giticonia said:
its the only people att said to ship i gave them exact error they said software corrupt issue and that they will fix it they told me to ship just phone no sim no battery nor cover..
Click to expand...
Click to collapse
Please let us know what happens next. I am very interested in seeing if this error is covered by warranty.
Sent from my MB860 using XDA Premium App
i sure hope i gave him exact error on screen and he said software issue we fix in his accent
You should of claimed something hardware related like screen or speaker. AT&T usually handles that
Sent from my MB860 using XDA Premium App
att wouldnt do crap they transferred and told me to call motorolla
l3giticonia said:
att wouldnt do crap they transferred and told me to call motorolla
Click to expand...
Click to collapse
I can't take it.
Use. Punctuation. Jesus. Christ.
Kaaji1359 said:
I can't take it.
Use. Punctuation. Jesus. Christ.
Click to expand...
Click to collapse
+1
10 char.
Sent from my MB860 using XDA App
Kaaji1359 said:
I can't take it.
Use. Punctuation. Jesus. Christ.
Click to expand...
Click to collapse
L. O. L. Gotta love it, right? XD
OK so i went to AT&T the store manager told me to call the number he provided me with. So i called it with my telephone "land line" i waited approx 30 minutes talked to a white male who worked for AT&t Who then told me i had called wrong number, which i then proceeded to call Motorola's number and waited an hour to speak to a Indochinese brown person. He asked error i provided him error he said cool we can fix that issue, i said great he said give me yo address brotha i said ight and proceeded to give address he then said since were nice we will pay for overnight shipping to us and back to you. he sent label through email i printed out with my canon printer in black/white. tomorrow morning i will wake up and drop package off at FedEx. i will sit in major depression for 7 days awaiting my phone to be fixed and arrived back at my door.
Detailed enough ?
Is there anything stopping people from getting the AT&T warranty, pretend they lost their phone so they can get another one for 200?
driftr319 said:
Not to mention if you only get two claims a year you may really need them in the next 365 days....
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
You gonna go through 3 phones in one year?
themightycat said:
Is there anything stopping people from getting the AT&T warranty, pretend they lost their phone so they can get another one for 200?
Click to expand...
Click to collapse
No
yes it's called your imei will be flagged so it won't work and or so they know you lied. Than you go to jail for insurance fraud. Have fun!
Sent from my SGH-I777 using xda premium
markpv said:
yes it's called your imei will be flagged so it won't work and or so they know you lied. Than you go to jail for insurance fraud.
Click to expand...
Click to collapse
So how would that stop someone from actually doing it? If the reason they claim said "lost" phone is due to them dropping and breaking it, they likely aren't gonna want to use the old one anyway. Sounds more like a way to avoid having to pay full retail price for a replacement rather than a way to have two working devices both for the same price.
Cept you could always get a replacement for what was claimed a lost phone, which then "turns up a few weeks later." only way to screw up is leaving on the lost phone while the replacement is on the way.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
Will AT&T warranty services replace my phone for a hardware defect?
I've had my phone since release and the glass is raised on the left. At first it was something I could deal with but it actually seems to be getting worse. I feel it every time I pull down for notifications.
It's been too long to get a replacement from the store I bought it from so I'm wondering if AT&T will help me.
gunnyman said:
Will AT&T warranty services replace my phone for a hardware defect?
I've had my phone since release and the glass is raised on the left. At first it was something I could deal with but it actually seems to be getting worse. I feel it every time I pull down for notifications.
It's been too long to get a replacement from the store I bought it from so I'm wondering if AT&T will help me.
Click to expand...
Click to collapse
I am pretty sure they will. Call up AT&T and complain about it. They more than likely will send you a replacement unit.
Well it took an hour on the phone with AT&T in conjunction with getting HTC on the line, but I'm getting a new phone.
Here we go...
Sent from my HTC One using xda premium
Lol.
gunnyman said:
Lol.
Click to expand...
Click to collapse
Yeah apparently HTC has had a ton of these hardware defects and warranty covers all of them. A rep said that if you notice one, call right away.
Ima call tomorrow. The gap on top has progressively gotten worse since I've had my phone.
Sent from my HTC One using xda app-developers app
Hey gunny, when you called Att did you go through warranty or insurance?
Sent from my HTC One using xda app-developers app
spitfire2425 said:
Hey gunny, when you called Att did you go through warranty or insurance?
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Warranty
Insurance said I had to pay $200. I'm gonna call again and talk to warranty.
Sent from my HTC One using xda app-developers app
start by asking is manufacturer defects are covered by warranty. Describe the situation.
They said I have to send it into HTC to get it repaired instead of getting a new phone.
Sent from my HTC One using xda app-developers app
spitfire2425 said:
They said I have to send it into HTC to get it repaired instead of getting a new phone.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
bummer. Guess I got lucky
gunnyman said:
bummer. Guess I got lucky
Click to expand...
Click to collapse
i guess so. im ruu-ing it now and gonna try to send it in tomorrow.
Could always call and talk to someone different.. worked for me in the past when I had my captivate that got replaced 5 times in a year before switching to an inspire at no cost to me..
Sent from my HTC One using xda premium
I'm not gonna bother with it. I'm just gonna send it in and be done with it.
Sent from my HTC One using xda app-developers app
One more time, since it seems it's never clear:
Warranty is for DEFECTS, like the gaps, raised screens, etc.
INSURANCE is for **** that you do to your phone, like a broken screen, liquid damage, fire, theft, etc.
AT&T covers your phone with a 1 year warranty regardless of if you have insurance or not. The insurance extends the warranty past the 1 year though.
spitfire2425 said:
They said I have to send it into HTC to get it repaired instead of getting a new phone.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Next time get their name and speak to a manager. They either didn't understand the problem, or were spreading false information.
spitfire2425 said:
i guess so. im ruu-ing it now and gonna try to send it in tomorrow.
Click to expand...
Click to collapse
I don't think you should do that. You said you called AT&T, but I was told by the repair department that going to a store and reporting your problem would get you a new phone.
That's not always the case. Every time I've gone to the store after the initial return period has expired, I'm told I have to deal with warranty services. In fact I have had sales reps in the store call them for me. Store reps have little to no power unless you are dealing with a store with a repair center on site. There isn't one of those within a hundred miles of me, so I just call warranty services.
Btw. New phone arrived yesterday and it doesn't have any problems.
JacksonS918 said:
I don't think you should do that. You said you called AT&T, but I was told by the repair department that going to a store and reporting your problem would get you a new phone.
Click to expand...
Click to collapse
Absolutely not. Maybe if it's a repair center (which are relatively rare), but outside of those shops all AT&T warranty work is done over the phone.
So today I go into Verizon with my rooted note. I know some will flame for going in with it being rooted. My Motorola elite Bluetooth wouldn't pair with my phone. Customer service said since your phone it's rooted it voids warranty. I say I understand it the phone not being under warranty but the ear piece. She said yes. I reach into my pocket and pull out another one and nfc pair it. She said why do you have 2 of them. Because the charger port broke on the other one and y'all said I broke it and it wasn't covered. She said well neither are covered anyway since you rooted your phone. I smile and walk out. So I guess I'll be giving Motorola a call. But my question is, is there any place that said accessories are not covered if your phone is rooted
Sent from my SCH-I605 using Tapatalk 4 Beta
Garbage. I'm an attorney and trust me if there was a policy that said that, you would have heard a courtroom outcry for it.
Dealerships say the same carp about cars with work done. Unless they can prove the problem was caused by the root then no.
Dumb kiddie working for Verizon is dumb.
Sent from my SCH-I605 using xda premium
Your Bluetooth accessory is still covered by the warranty. Just walk back into the exact same store with the Bluetooth and have him try to pair it with his phone. If it works... well then it is your phone if not its covered and the problem has nothing to do with root....
Good luck, but defiantly try getting a same day replacement at a store rather than waiting on shipping from Motorola.
I showed her that my other one would pair. And I did suggest that she tried to pair it with on of their phones. She said how do i know that you rooting your phone didn't mess the Bluetooth up. I asked her how could it. But she had no answer. I've rooted my phone's since... I'm trying to remember my first custom Rom I think it was on the audiovox 6600. And have never heard of phone messing up accessories. Well probably go to another store tomorrow and see if she put notes on the account
Sent from my SCH-I605 using Tapatalk 4 Beta
Bern612 said:
I showed her that my other one would pair. And I did suggest that she tried to pair it with on of their phones. She said how do i know that you rooting your phone didn't mess the Bluetooth up. I asked her how could it. But she had no answer. I've rooted my phone's since... I'm trying to remember my first custom Rom I think it was on the audiovox 6600. And have never heard of phone messing up accessories. Well probably go to another store tomorrow and see if she put notes on the account
Sent from my SCH-I605 using Tapatalk 4 Beta
Click to expand...
Click to collapse
The rooting thing is complete and utter horse ****, being rooted does NOT void your warranty. Adam Outlet did a piece on that last year and explained how that is just their excuse that they get away with because people don't know any better.
It was on the front page, it was a video, and I encourage you all to look it up and watch it for yourselves.
Sent from my SCH-I605 using XDA Premium HD app
---------- Post added at 08:27 PM ---------- Previous post was at 08:25 PM ----------
NXLTrauma25 said:
Garbage. I'm an attorney and trust me if there was a policy that said that, you would have heard a courtroom outcry for it.
Dealerships say the same carp about cars with work done. Unless they can prove the problem was caused by the root then no.
Dumb kiddie working for Verizon is dumb.
Sent from my SCH-I605 using xda premium
Click to expand...
Click to collapse
She's not dumb, that's the line they feed people to keep from having to replace faulty equipment, it's very very smart.
Sent from my SCH-I605 using XDA Premium HD app
Bern612 said:
So today I go into Verizon with my rooted note. I know some will flame for going in with it being rooted. My Motorola elite Bluetooth wouldn't pair with my phone. Customer service said since your phone it's rooted it voids warranty. I say I understand it the phone not being under warranty but the ear piece. She said yes. I reach into my pocket and pull out another one and nfc pair it. She said why do you have 2 of them. Because the charger port broke on the other one and y'all said I broke it and it wasn't covered. She said well neither are covered anyway since you rooted your phone. I smile and walk out. So I guess I'll be giving Motorola a call. But my question is, is there any place that said accessories are not covered if your phone is rooted
Sent from my SCH-I605 using Tapatalk 4 Beta
Click to expand...
Click to collapse
We had a similar issue at our local VZW, with three different items, my BT (which didn't pair from day 1), my Smart Dock (connector died 4 days into owning) and the best one yet my Otterbox which the belt clip broke on.
I let the Dock and BT go because I didn't really want to have that debate or argument but a belt clip on my case? I went off to the point that I was asked to leave the store at which point I refused to leave until someone showed me that policy and until I spoke with the DM. After much looking at no point was anyone in that store able to find or provide anything that supported those claims and when the DM finally arrived (45 minute drive), he was beyond livid and replaced all three items on the spot.
His response to his associate "When you tried to pair it to one of our devices and it didn't work, that should have been a sign to switch it considering had he not brought his phone with him you would have had no clue it was rooted and you would have switched all three items. He just spent over $1000 less than a week ago on the phone and all the accessories he purchased and this is honestly how you treat him?"
He also gave me his number and informed me if I had any future problems of that nature to feel free to contact him or VZW Customer Service, as that is not policy and regardless of your phone's state it holds no bearing on the warranty of accessories.
rbowen87 said:
We had a similar issue at our local VZW, with three different items, my BT (which didn't pair from day 1), my Smart Dock (connector died 4 days into owning) and the best one yet my Otterbox which the belt clip broke on.
I let the Dock and BT go because I didn't really want to have that debate or argument but a belt clip on my case? I went off to the point that I was asked to leave the store at which point I refused to leave until someone showed me that policy and until I spoke with the DM. After much looking at no point was anyone in that store able to find or provide anything that supported those claims and when the DM finally arrived (45 minute drive), he was beyond livid and replaced all three items on the spot.
His response to his associate "When you tried to pair it to one of our devices and it didn't work, that should have been a sign to switch it considering had he not brought his phone with him you would have had no clue it was rooted and you would have switched all three items. He just spent over $1000 less than a week ago on the phone and all the accessories he purchased and this is honestly how you treat him?"
He also gave me his number and informed me if I had any future problems of that nature to feel free to contact him or VZW Customer Service, as that is not policy and regardless of your phone's state it holds no bearing on the warranty of accessories.
Click to expand...
Click to collapse
That is one damned good DM, the issue is these kids get told by the store super to tell anyone with root privileges no not matter what because its a get out of jail free card. They don't realize that root doesn't void your warranty, that's just what they've heard from misinformed people on the internet.
Sent from my SCH-I605 using XDA Premium HD app
shangrila500 said:
The rooting thing is complete and utter horse ****, being rooted does NOT void your warranty. Adam Outlet did a piece on that last year and explained how that is just their excuse that they get away with because people don't know any better.
It was on the front page, it was a video, and I encourage you all to look it up and watch it for yourselves.
Sent from my SCH-I605 using XDA Premium HD app
---------- Post added at 08:27 PM ---------- Previous post was at 08:25 PM ----------
She's not dumb, that's the line they feed people to keep from having to replace faulty equipment, it's very very smart.
Sent from my SCH-I605 using XDA Premium HD app
Click to expand...
Click to collapse
I disagree as I've never had a single rep tell me that. I think it's them misinterpreting the policy OR some manager or local corporate office messing it up.
Sent from my SCH-I605 using xda premium
NXLTrauma25 said:
I disagree as I've never had a single rep tell me that. I think it's them misinterpreting the policy OR some manager or local corporate office messing it up.
Sent from my SCH-I605 using xda premium
Click to expand...
Click to collapse
I have had everyone I have ever spoken to with VZW tell me that, its a way of them getting out of replacing things pure and simple. Most people will not fight them on it because they don't know any better.
Sent from my SCH-I605 using XDA Premium HD app
Well, one thing's obvious to me:
You don't know how to handle your business.
Sent from my SCH-I605 using Tapatalk 4 Beta
Wolf assuming your talking to me. I chose not to argue with kids. That was why I ley jet slide. I could of embarrassed Her. I could have pulled a power move on her. Basically Saying something like do you know I have 17 lines, purchased 3 notes and 2 s3 in the last 3 months. All for a 99.00 ear piece. I pick battles. I put this here so others could actually give real insight in case this has happen to others
Sent from my SCH-I605 using Tapatalk 4 Beta
Bern612 said:
Wolf assuming your talking to me. I chose not to argue with kids. That was why I ley jet slide. I could of embarrassed Her. I could have pulled a power move on her. Basically Saying something like do you know I have 17 lines, purchased 3 notes and 2 s3 in the last 3 months. All for a 99.00 ear piece. I pick battles. I put this here so others could actually give real insight in case this has happen to others
Sent from my SCH-I605 using Tapatalk 4 Beta
Click to expand...
Click to collapse
No need to tell them you're rooted. I hear you on the rest, though.
Sent from my SCH-I605 using Tapatalk 4 Beta
---------- Post added at 10:37 AM ---------- Previous post was at 10:29 AM ----------
I'm just saying - you marched in there saying you're rooted and asked for a replacement. She said no.
Try again not saying you're rooted - bet she would have swapped it.
Sent from my SCH-I605 using Tapatalk 4 Beta
I didn't march in saying it's rooted. When she took my phone and was trying to find the settings toggle. Which she couldn't find. That's when I told her she wouldn't find it because it was rooted.
Sent from my SCH-I605 using Tapatalk 4 Beta
Bern612 said:
I didn't march in saying it's rooted. When she took my phone and was trying to find the settings toggle. Which she couldn't find. That's when I told her she wouldn't find it because it was rooted.
Sent from my SCH-I605 using Tapatalk 4 Beta
Click to expand...
Click to collapse
You should've just taken it from her and did it yourself. $100 is not chump change and you should go and demand a replacement. Speak to a manager if you have to.
You can do this without causing a scene and it would help other users, who don't know rooting doesn't good the warranty, by correcting her bull****.
Sent from my SCH-I605 using XDA Premium HD app
I'm wondering if they immediately look for the Knox flip or they don't. I know it depends on a lot of things but I still am concerned that down the line, if I need to get a refurb, if I'm down the creek without a paddle.
oscarthegrouch said:
I'm wondering if they immediately look for the Knox flip or they don't. I know it depends on a lot of things but I still am concerned that down the line, if I need to get a refurb, if I'm down the creek without a paddle.
Click to expand...
Click to collapse
It looks like Sprint is instructed not to service the phone if Knox is tripped to 0x1.
This is one reason I got my phone at Best Buy and paying for the insurance through them. The guy even said if I root my phone and mess it up, make sure to break the phone so it won't turn on
oscarthegrouch said:
I'm wondering if they immediately look for the Knox flip or they don't. I know it depends on a lot of things but I still am concerned that down the line, if I need to get a refurb, if I'm down the creek without a paddle.
Click to expand...
Click to collapse
Report the phone stolen...get a replacement lol with a deductable
Sent from my SM-N900P using Tapatalk
Wonder if the insurance covers a lost phone? Of course they'll be a deductible involved.
T.E.P. covers everything. Any physical damage or lost/stolen is a $200,deductible... everything else free.
If you have the techs read
Sent from my SM-N900P using xda app-developers app
---------- Post added at 02:07 AM ---------- Previous post was at 02:03 AM ----------
(Sorry, hIt submit on accident)
Have the Sprint tech re-read his Methods and Procedures, rooted phones are covered for free and should be serviced like any other phone. The tech is supposed to replace the phone and warn the customer of the dangers of rooting.
Sent from my SM-N900P using xda app-developers app
As long as you bring your phone stock we will able to help you and it depends if the tech is cool if not try a different store
Sent from my SM-N900P using XDA Premium 4 mobile app
lazerus06 said:
It looks like Sprint is instructed not to service the phone if Knox is tripped to 0x1.
This is one reason I got my phone at Best Buy and paying for the insurance through them. The guy even said if I root my phone and mess it up, make sure to break the phone so it won't turn on
Click to expand...
Click to collapse
Same here
Sent from my SM-N900P using Tapatalk 2
I got a replacement yesterday at a service center. they didn't even look or question it.
Sent from my SM-N900P using xda app-developers app
I have said this numerous times.....Sprint does not care if your pone is rooted......read your contract....the only thing they ask is that u bring it in stock....and some techs dont even care about that....so not sure where someone heard "they have been instructed not to"....simply not true...your contract covers this!
---------- Post added at 11:37 PM ---------- Previous post was at 11:35 PM ----------
tech7 said:
As long as you bring your phone stock we will able to help you and it depends if the tech is cool if not try a different store
Sent from my SM-N900P using XDA Premium 4 mobile app
Click to expand...
Click to collapse
you guys cannot deny it....I have argued this at the sprint store before....walked out with a phone...contractually we are covered...
Two sprint stores have told me thst it is ok to root and to modify the ROM. They said they can repair it if broken, but they can't do anything to help with software problems caused by non stock ROMs other than maybe do factory reset. One tech even encouraged me to root, though that was his personal opinion and not Sprint.
kcattakcaz said:
Two sprint stores have told me thst it is ok to root and to modify the ROM. They said they can repair it if broken, but they can't do anything to help with software problems caused by non stock ROMs other than maybe do factory reset. One tech even encouraged me to root, though that was his personal opinion and not Sprint.
Click to expand...
Click to collapse
Exactly what your TOS says...
Sent from my SM-N900P using Tapatalk
My phone is 0x1 and i went in because my volume button was bent causing the phone to always vol+. the tech said he had seen it was 0x1 with some machine they test the phone on for motherboard/component defects and issued a warranty replacement for defective volume button. i ended up getting a brand new note 3 in the box because they have no referbs at this time.. essentially 0x1 for a 0x0 phone.. good deal.
quantumtransfer said:
My phone is 0x1 and i went in because my volume button was bent causing the phone to always vol+. the tech said he had seen it was 0x1 with some machine they test the phone on for motherboard/component defects and issued a warranty replacement for defective volume button. i ended up getting a brand new note 3 in the box because they have no referbs at this time.. essentially 0x1 for a 0x0 phone.. good deal.
Click to expand...
Click to collapse
Lucky dog! I hope I fare as well if my time comes to get a replacement.
Lmao... It's not luck... You will get the same.... It's in your TOS people....
Sent from my SM-N900P using Tapatalk
Knox is for corporations who want security they can control on android.
It has zero to do with john q public and his privately owned phone.
Stop worrying about it.