So today I go into Verizon with my rooted note. I know some will flame for going in with it being rooted. My Motorola elite Bluetooth wouldn't pair with my phone. Customer service said since your phone it's rooted it voids warranty. I say I understand it the phone not being under warranty but the ear piece. She said yes. I reach into my pocket and pull out another one and nfc pair it. She said why do you have 2 of them. Because the charger port broke on the other one and y'all said I broke it and it wasn't covered. She said well neither are covered anyway since you rooted your phone. I smile and walk out. So I guess I'll be giving Motorola a call. But my question is, is there any place that said accessories are not covered if your phone is rooted
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Garbage. I'm an attorney and trust me if there was a policy that said that, you would have heard a courtroom outcry for it.
Dealerships say the same carp about cars with work done. Unless they can prove the problem was caused by the root then no.
Dumb kiddie working for Verizon is dumb.
Sent from my SCH-I605 using xda premium
Your Bluetooth accessory is still covered by the warranty. Just walk back into the exact same store with the Bluetooth and have him try to pair it with his phone. If it works... well then it is your phone if not its covered and the problem has nothing to do with root....
Good luck, but defiantly try getting a same day replacement at a store rather than waiting on shipping from Motorola.
I showed her that my other one would pair. And I did suggest that she tried to pair it with on of their phones. She said how do i know that you rooting your phone didn't mess the Bluetooth up. I asked her how could it. But she had no answer. I've rooted my phone's since... I'm trying to remember my first custom Rom I think it was on the audiovox 6600. And have never heard of phone messing up accessories. Well probably go to another store tomorrow and see if she put notes on the account
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Bern612 said:
I showed her that my other one would pair. And I did suggest that she tried to pair it with on of their phones. She said how do i know that you rooting your phone didn't mess the Bluetooth up. I asked her how could it. But she had no answer. I've rooted my phone's since... I'm trying to remember my first custom Rom I think it was on the audiovox 6600. And have never heard of phone messing up accessories. Well probably go to another store tomorrow and see if she put notes on the account
Sent from my SCH-I605 using Tapatalk 4 Beta
Click to expand...
Click to collapse
The rooting thing is complete and utter horse ****, being rooted does NOT void your warranty. Adam Outlet did a piece on that last year and explained how that is just their excuse that they get away with because people don't know any better.
It was on the front page, it was a video, and I encourage you all to look it up and watch it for yourselves.
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---------- Post added at 08:27 PM ---------- Previous post was at 08:25 PM ----------
NXLTrauma25 said:
Garbage. I'm an attorney and trust me if there was a policy that said that, you would have heard a courtroom outcry for it.
Dealerships say the same carp about cars with work done. Unless they can prove the problem was caused by the root then no.
Dumb kiddie working for Verizon is dumb.
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Click to expand...
Click to collapse
She's not dumb, that's the line they feed people to keep from having to replace faulty equipment, it's very very smart.
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Bern612 said:
So today I go into Verizon with my rooted note. I know some will flame for going in with it being rooted. My Motorola elite Bluetooth wouldn't pair with my phone. Customer service said since your phone it's rooted it voids warranty. I say I understand it the phone not being under warranty but the ear piece. She said yes. I reach into my pocket and pull out another one and nfc pair it. She said why do you have 2 of them. Because the charger port broke on the other one and y'all said I broke it and it wasn't covered. She said well neither are covered anyway since you rooted your phone. I smile and walk out. So I guess I'll be giving Motorola a call. But my question is, is there any place that said accessories are not covered if your phone is rooted
Sent from my SCH-I605 using Tapatalk 4 Beta
Click to expand...
Click to collapse
We had a similar issue at our local VZW, with three different items, my BT (which didn't pair from day 1), my Smart Dock (connector died 4 days into owning) and the best one yet my Otterbox which the belt clip broke on.
I let the Dock and BT go because I didn't really want to have that debate or argument but a belt clip on my case? I went off to the point that I was asked to leave the store at which point I refused to leave until someone showed me that policy and until I spoke with the DM. After much looking at no point was anyone in that store able to find or provide anything that supported those claims and when the DM finally arrived (45 minute drive), he was beyond livid and replaced all three items on the spot.
His response to his associate "When you tried to pair it to one of our devices and it didn't work, that should have been a sign to switch it considering had he not brought his phone with him you would have had no clue it was rooted and you would have switched all three items. He just spent over $1000 less than a week ago on the phone and all the accessories he purchased and this is honestly how you treat him?"
He also gave me his number and informed me if I had any future problems of that nature to feel free to contact him or VZW Customer Service, as that is not policy and regardless of your phone's state it holds no bearing on the warranty of accessories.
rbowen87 said:
We had a similar issue at our local VZW, with three different items, my BT (which didn't pair from day 1), my Smart Dock (connector died 4 days into owning) and the best one yet my Otterbox which the belt clip broke on.
I let the Dock and BT go because I didn't really want to have that debate or argument but a belt clip on my case? I went off to the point that I was asked to leave the store at which point I refused to leave until someone showed me that policy and until I spoke with the DM. After much looking at no point was anyone in that store able to find or provide anything that supported those claims and when the DM finally arrived (45 minute drive), he was beyond livid and replaced all three items on the spot.
His response to his associate "When you tried to pair it to one of our devices and it didn't work, that should have been a sign to switch it considering had he not brought his phone with him you would have had no clue it was rooted and you would have switched all three items. He just spent over $1000 less than a week ago on the phone and all the accessories he purchased and this is honestly how you treat him?"
He also gave me his number and informed me if I had any future problems of that nature to feel free to contact him or VZW Customer Service, as that is not policy and regardless of your phone's state it holds no bearing on the warranty of accessories.
Click to expand...
Click to collapse
That is one damned good DM, the issue is these kids get told by the store super to tell anyone with root privileges no not matter what because its a get out of jail free card. They don't realize that root doesn't void your warranty, that's just what they've heard from misinformed people on the internet.
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shangrila500 said:
The rooting thing is complete and utter horse ****, being rooted does NOT void your warranty. Adam Outlet did a piece on that last year and explained how that is just their excuse that they get away with because people don't know any better.
It was on the front page, it was a video, and I encourage you all to look it up and watch it for yourselves.
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---------- Post added at 08:27 PM ---------- Previous post was at 08:25 PM ----------
She's not dumb, that's the line they feed people to keep from having to replace faulty equipment, it's very very smart.
Sent from my SCH-I605 using XDA Premium HD app
Click to expand...
Click to collapse
I disagree as I've never had a single rep tell me that. I think it's them misinterpreting the policy OR some manager or local corporate office messing it up.
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NXLTrauma25 said:
I disagree as I've never had a single rep tell me that. I think it's them misinterpreting the policy OR some manager or local corporate office messing it up.
Sent from my SCH-I605 using xda premium
Click to expand...
Click to collapse
I have had everyone I have ever spoken to with VZW tell me that, its a way of them getting out of replacing things pure and simple. Most people will not fight them on it because they don't know any better.
Sent from my SCH-I605 using XDA Premium HD app
Well, one thing's obvious to me:
You don't know how to handle your business.
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Wolf assuming your talking to me. I chose not to argue with kids. That was why I ley jet slide. I could of embarrassed Her. I could have pulled a power move on her. Basically Saying something like do you know I have 17 lines, purchased 3 notes and 2 s3 in the last 3 months. All for a 99.00 ear piece. I pick battles. I put this here so others could actually give real insight in case this has happen to others
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Bern612 said:
Wolf assuming your talking to me. I chose not to argue with kids. That was why I ley jet slide. I could of embarrassed Her. I could have pulled a power move on her. Basically Saying something like do you know I have 17 lines, purchased 3 notes and 2 s3 in the last 3 months. All for a 99.00 ear piece. I pick battles. I put this here so others could actually give real insight in case this has happen to others
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Click to expand...
Click to collapse
No need to tell them you're rooted. I hear you on the rest, though.
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---------- Post added at 10:37 AM ---------- Previous post was at 10:29 AM ----------
I'm just saying - you marched in there saying you're rooted and asked for a replacement. She said no.
Try again not saying you're rooted - bet she would have swapped it.
Sent from my SCH-I605 using Tapatalk 4 Beta
I didn't march in saying it's rooted. When she took my phone and was trying to find the settings toggle. Which she couldn't find. That's when I told her she wouldn't find it because it was rooted.
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Bern612 said:
I didn't march in saying it's rooted. When she took my phone and was trying to find the settings toggle. Which she couldn't find. That's when I told her she wouldn't find it because it was rooted.
Sent from my SCH-I605 using Tapatalk 4 Beta
Click to expand...
Click to collapse
You should've just taken it from her and did it yourself. $100 is not chump change and you should go and demand a replacement. Speak to a manager if you have to.
You can do this without causing a scene and it would help other users, who don't know rooting doesn't good the warranty, by correcting her bull****.
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Related
Any HELP WOULD be greatly appreciate!!!!
4 days ago me and my wife bought notes. I recently discovered today that some spots on my phone do not work with the s pen. So i decided i need to take it back and exchange for a new one. But right before taking the phone back my phone was dropped and received hardly noticeable dents/scratches on the phones side on the metal. You have to be shown most likely before you even realize it has dents/scratches.
Will i still be able to return it or hope they just dont notice it?
Thanks for your feedback!!
Sent from my SAMSUNG-SGH-I717 using xda premium
Was the purchase made at a corporate or dealer store, or ordered online? It'll be inspected at a corporate store, probably not inspected at a dealer store, and if it was an online purchase, the warranty department will try to get you to put a hold on a credit card till yours is shipped back because they seem to try hard as hell to not do their job. At all. You might be able to appeal to the manager of that store to let you swap it. Can you post pics of the "damage"?
Thanx for the quick response and to answer ur question. Yes it was at corporate store. But i don't want to return it just want to exchange it.
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Can't post picture right now cuz I have nothing to take it With at the moment
Sent from my SAMSUNG-SGH-I717 using xda premium
Yeah, I got that much. It shouldn't be a problem if the damage isn't too noticeable, but it's iffy. There's a certain amount of discretion given to managers so you may luck out. Please post pics when you can...I'll try my best to give you an honest evaluation of your chances.
Actually hold on a sec ill get some
EDIT..... NEVER MIND CENT TILL TOM
Sent from my SAMSUNG-SGH-I717 using xda premium
Safest way to do this is.......exchange for different color.dont tell them about defect it had.then they will blame on u. because u droped it.
Let's wait for the pics before we make any call like that. I say that as a current AT&T RSC and former third-party sales rep.
best bet is do the return over the phone if possible. call them and they will send you a device, on reciept of the new phone you will mail the defective one back. i have had the same problem as you with dropping a phone right before exchanging it and it worked out ok. good luck!
powdered_donuts said:
best bet is do the return over the phone if possible. call them and they will send you a device, on reciept of the new phone you will mail the defective one back. i have had the same problem as you with dropping a phone right before exchanging it and it worked out ok. good luck!
Click to expand...
Click to collapse
Not exactly the best way. If the damage is too extensive, or a grumpy person inspects the phone when they receive it, his account will be charge for the full price of a phone, and there's not much you can do about it without a lot of hassle.
The best thing for him to do is post pics on here of the damage, because we have many AT&T employees on here who could probably make a fair assessment of the damage based on AT&T's stipulations, as I'm sure they've had to deal with returns like this before.
That being said, to the OP: you should be fine unless the case is deformed or there is a huge scratch through the paint. I once returned my old Captivate due to a faulty external speaker, and i had scraped the paint off of the front speaker grill so it was silver, and I had a gouge on one of the corners that was still noticeable but I had smoothed out with a little very fine grained sandpaper followed by steel wool. Sanding it out will probably not work for you on the chrome-ish border of the Note however.
Here is the pic
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Here is a pic
Sent from my SAMSUNG-SGH-I717 using xda premium
TheMrRoxtar said:
Here is a pic
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Click to expand...
Click to collapse
Could you maybe get one without a light reflection directly on the damage? It's a little hard to tell how bad that is. Your best bet either way is probably to go into an AT&T store, and see what they think about getting it replaced. If you have a device service center in your area, they can do an exchange on the spot for some devices, depending if they have it in stock.
The Note's too new. DSCs won't have any in stock and the only reasonable alternative is to exchange it in store.
As was said, if you can get a few more pics that don't focus directly on the damage, it might give us a better idea of what we're looking at.
This same thing happened to my phone and I never even dropped it. Right in the same exact corner. I pull it out of my pocket one day and bam the silver paint is gone.
Will i got it resolved!!!! THANKS FOR ALL THE THOUGHT OUT ANSWERS AND HELP.
took it in and was straight forward with them. Went in a corporate store down the street and was able to get an exchange done immediately.
Sent from my SAMSUNG-SGH-I717 using xda premium
I'm very happy that it all worked out for you.
lJesseCusterl said:
I'm very happy that it all worked out for you.
Click to expand...
Click to collapse
Thank you!
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TheMrRoxtar said:
Will i got it resolved!!!! THANKS FOR ALL THE THOUGHT OUT ANSWERS AND HELP.
took it in and was straight forward with them. Went in a corporate store down the street and was able to get an exchange done immediately.
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
Awesome! Honesty pays off. Glad that they were willing to work with you.
LOL the internet allows people to worry too much...
Hey guys, I just noticed in THIS thread that Best Buy has an offer going on where if you buy an AT&T or Sprint LGOG you should get a free headset with it.
From what it sounds like, it is a good headset.
I don't know when they started this or how long it will last, but it was confirmed still going on as of yesterday (1/5/2013).
If you bought an OG from Best Buy and didn't get a headset, you should be able to go in with your receipt and ask for the headset (others in the thread have been able to).
I have not been able to get mine yet, but my fingers are crossed.
Got mine today.
It didn't seem like well known information so I wanted to post it here, sorry if this is frowned upon.
HERE is the link to the offer from Best Buy.
Edit..............
You have to be within the 30 days that you purchased your phone.
Also, it is an online promotion, but they can match it in the store.
Just show them the link, they will pull it up.
Have them Google "best buy free headset with optimus g".
Just called BB.
They said the phone would have had to been purchased within 30 days.
Anyone know if you can redeem this at another best buy location? I'm now 6 hours away from home at school.
tdnick said:
Anyone know if you can redeem this at another best buy location? I'm now 6 hours away from home at school.
Click to expand...
Click to collapse
Should be able to do this at any Bestbuy with the mobile section. Just bring your receipt.
Thanks, bleached. I will have to double check, though pretty sure I will be eligible.
Sent from my LG-E970 using xda app-developers app
Also print it out and/or be ready to pull up that screen for them on your phone or on their computer. Sometimes they don't know what promotions they are running on their website.
Thanks for the heads up. Just printed out the link for backup and will take it up there tomorrow since I bought mine 12/9/12. Just in time.
Sent from my LG-E970 using xda app-developers app
Once someone confirms it, I will go too.
nygfan760 said:
Once someone confirms it, I will go too.
Click to expand...
Click to collapse
From my thread in the Sprint forum:
signal34 said:
Just went to BB and got my free headset (was within the 30-day window). Had to wait over 45min because they couldn't bring this deal up on their own internal website and showing them the site on my phone wasn't good enough. I used their own computer to go to XDA, hit the link provided by bleached45, and showed them the deal was legit.
Well worth the wait. Thanks for posting this deal bleached45! :good:
Click to expand...
Click to collapse
GL.
Negative on the free headset at a store location...only if you made your purchase online.
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mikeylikey said:
Negative on the free headset at a store location...only if you made your purchase online.
Sent from my LG-E970 using xda app-developers app
Click to expand...
Click to collapse
Yeah, I just went in to the store.
It is an online promotion but they will match the deal in store.
I just got my pair.
Typical BB, I probably talked to a person that knew what they were doing at the store. I chatted with BB online and was told to go to the store, return my phone, and when I repurchase the phone, I get the headset. What? I think that person made that up as we were chatting.
Sent from my LG-E970 using xda app-developers app
mikeylikey said:
Typical BB, I probably talked to a person that knew what they were doing at the store. I chatted with BB online and was told to go to the store, return my phone, and when I repurchase the phone, I get the headset. What? I think that person made that up as we were chatting.
Sent from my LG-E970 using xda app-developers app
Click to expand...
Click to collapse
I'd try at another BB. I got my headset at the store one night and did not know of the free headset promotion. I read about it online and went back the next day and brought up that screen on their computer to show them and received the headset for free.
If the employee at the store told you that it's an online promotion, that is BS. They probably don't know what they are doing or are too lazy to do it. Ask to speak to a manager. If all else fails, try another BB. Good luck.
This sucks for me. I'm over 30 days but, I did order online and was considering getting the tones.
Sent from my LG-E970 using xda app-developers app
Just got mine, too. Had to get the store manager involved but polite persistence paid off. 2 things- as stated must be within last 30 days and store must have one in stock. You can check availability at BB website.
Yea I will give it another shot at a different store tomorrow. It will be 30 days then. The store I tried today was the closest one that had it in stock.
Sent from my LG-E970 using xda app-developers app
What kind of headset is it?
Sent from my LG-E970 using xda premium
LG Tone ...stereo b/t. $70.00 = free with phone puchase w/ activation.
http://www.bestbuy.com/site/searchp...p=+&pu=defaultusr&_D:pu=+&pt=1353823201&iht=n
---------- Post added at 04:11 PM ---------- Previous post was at 04:08 PM ----------
mikeylikey said:
Yea I will give it another shot at a different store tomorrow. It will be 30 days then. The store I tried today was the closest one that had it in stock.
Sent from my LG-E970 using xda app-developers app
Click to expand...
Click to collapse
Noticed you are in Dallas... that is where I got mine... (Midway @ LBJ) it is the only store I am aware of ( in D-FW) that has any left. As I left, there were 8 more, White box in Cell phone area. Good luck. !!
I just picked up my new LGOG this afternoon armed with the knowledge that the advertisement for the LG Tone headphones is still on the Best Buy site. The employees couldn't find it anywhere on their books or searching the site themselves. After several minutes of them searching, I hopped on one of the laptops on display and Googled "Best Buy free bluetooth headphones optimus" and it came up as the first link. The guys saw it and honored it. At least at this store (Winston-Salem), they seemed fine with it, as long as it was somewhat legitimate. My guess is that there was just one page that didn't get cleared from the BestBuy.com site from when the promotion was going on. But, it's their mistake and they should honor it. I suspect they will catch on sooner or later and remove it. I also suspect that they don't sell many of these, so it might take some time before they bother.
Apparently, I'm the first one to buy the LGOG that either of the employees recalled. They didn't even know that the Rocketfish cases they had labeled for the AT&T version were actually for the Sprint (they were shocked that they were even different sizes).
Confirmed took my phone to bb they exchanged it and threw in the headset and a penny back. Took a lil sarcasm but eventually they went ahead and matched their own online promotion
Sent from my LG-E970 using xda premium
Dropped it from like 3 feet straight down on the screen.....
Sent from my HTC6435LVW using xda app-developers app
Ouch.
Sent from my Nexus 10
Damn that sucks! I have the otterbox on my phone now since my shatter the screen on this phone breaks easily. Now my question for you is were you rooted and all that good stuff? And are you getting a replacement from Verizon ? If so welcome to ota stock Rom you'll be stuck if you weren't already.
Sent from my HTC6435LVW using xda premium
He wasn't rooted or unlocked he was stuck locked up from the ota update.
Sent from my HTC6435LVW using xda app-developers app
Damn... that's more busted than Christina Aguilera!
Same thing happened to me but I'll be swapping the motherboard when the replacement comes so I can maintain root
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jonesin said:
Same thing happened to me but I'll be swapping the motherboard when the replacement comes so I can maintain root
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Click to expand...
Click to collapse
Isnt that illegal? And wont they find out anyhow?
That is surprising to me. Mine has flown off my lap on onto the street when getting out of the car, fell out of my coat pocket onto the ground, dropped it from a ladder while painting, and dropped it numerous times at home on the floor. Never broke or cracked or nothing. I have a case but never use it. This phone is nice and slim, the case made it too damn bulky.
If you're going to toss it I'll take it. It would be a good experiment phone.
Orrrr if you want to fix it
http://compare.ebay.com/like/170983563786?var=lv<yp=AllFixedPriceItemTypes&var=sbar
SHANENATAS said:
That is surprising to me. Mine has flown off my lap on onto the street when getting out of the car, fell out of my coat pocket onto the ground, dropped it from a ladder while painting, and dropped it numerous times at home on the floor. Never broke or cracked or nothing. I have a case but never use it. This phone is nice and slim, the case made it too damn bulky.
If you're going to toss it I'll take it. It would be a good experiment phone.
Orrrr if you want to fix it
http://compare.ebay.com/like/170983563786?var=lv<yp=AllFixedPriceItemTypes&var=sbar
Click to expand...
Click to collapse
Maybe your phone is magical. All it took my first phone was about a 3 feet drop on tile. With the way the glass is raised on the phone it should easily break anyhow lucky you.
Sent from my HTC6435LVW using xda premium
Naw I'm gonna go through insurance. I'm so bummed. I think my heart skipped a beat when it happened. At least I can still use it
Sent from my HTC6435LVW using xda app-developers app
Say you lost it not broke it. Keep it or sell it on eBay
Sent from my HTC6435LVW using xda premium
Keep your fingers crossed, you might just luck out and not have the OTA. Mine didn't but it was a refurb. I'm sure you'll let us know, lol
---------- Post added at 01:26 AM ---------- Previous post was at 01:24 AM ----------
ickedmel said:
Maybe your phone is magical. All it took my first phone was about a 3 feet drop on tile. With the way the glass is raised on the phone it should easily break anyhow lucky you.
Sent from my HTC6435LVW using xda premium
Click to expand...
Click to collapse
I'm just really surprised to see so many DNA breaks from dropping it. In fact I have never cracked a screen, knock on wood. My old Droid Razr was pretty durable too. Now my daughters ipod touch broke if you looked at too hard, haha JUNK
The DNA is supposed to have triple gorilla glass too. I wonder if some of these are refurbished with fake junk digitizers? The screens should not be shattering that easily.
I'm hoping like crazy. And you can bet I'll let everyone know lol
Sent from my HTC6435LVW using xda app-developers app
rogerwalker22 said:
I'm hoping like crazy. And you can bet I'll let everyone know lol
Sent from my HTC6435LVW using xda app-developers app
Click to expand...
Click to collapse
I had to get a replacement for my DNA, which came with the OTA, due to battery issues. I was looking forward to getting a phone with the old software and when the replacement came it had the old OS; but that had to go back due to the power button being concaved, so it was flush with the top, blown speaker and a dead pixel; and this was how it came out of the box! (100+ point inspection my a$$). The next replacement came and it too had the old software but wouldn't connect to WiFi. I received the third replacement yesterday and it was perfect, but the OTA was pre-installed. Hope you get not only the old software version but also a workable phone.
fury15 said:
Say you lost it not broke it. Keep it or sell it on eBay
Sent from my HTC6435LVW using xda premium
Click to expand...
Click to collapse
You can keep it, but don't sell it. When you report your phone lost, the carrier gives it a bad ESN.
123421342 said:
Isnt that illegal? And wont they find out anyhow?
Click to expand...
Click to collapse
well i suppose so yes it could be outside of the boundaries of the insurance agreement but i pay a subsidy and an insurance fee for a reason. I could claim the phone was stolen swap the motherboards and sell the broken unit to cover the insurance premium but i wont be doing that. I see no harm no foul. They will be recieving a perfectly functional peice of hardware in the exact condition I reported during the claim... to each his own though
If you swap the motherboard you will be converting the new Dna to the old esn that you just reported lost... So you are just giving yourself a bad esn. Lol
Also its fraud but whatever you want to do
-- Sent from my Palm Pre using Forums
What type case was your DNA in when this happened?
sent from my DNA running sense 5
So I have insurance through a 3rd party. Not Verizon or Asurion. They give me and address of somewhere in MI and want me to send it there to be fixed.
rogerwalker22 said:
So I have insurance through a 3rd party. Not Verizon or Asurion. They give me and address of somewhere in MI and want me to send it there to be fixed.
Click to expand...
Click to collapse
Didn't I post a link with a video? It seems really easy to fix, that's why I wanted it. I even put an ad on craigslist. If you report it lost or stolen you could always "find it again" and they can reverse the bad ESN. My cousin bought a bad ESN phone from ebay. Verizon ended up calling the original owner and he went ahead and released it, they made the ESN good again. I don't know all the details but that's what he told me, sometime last year.
Hmm options, how much will it cost? Since the phone has to be sent away and cracked open anyway, buy the digitizer and send it to be jtagged, 2 birds with one stone. It might cost you a little more but you will be golden in the end. Fixed phone and S-off.
So, I have my Galaxy Note 2 rooted, my own mods and themes, with CLEANROM ACE 4.7 (updating to 4.8 now)
I JUST got this replacement phone a couple days ago, and I HATE getting a phone that isn not up to par with my standards which are:no blemishes or defects
I got off work and now I keep have signal issues. It is not from the root, or ROM because I factory rest wipe cache, dalvik, and wiped the ROM. So I called Customer Support.
The call ended up being almost an hour (the replacement took 5 minutes to send out)
Turns out the man I was talking to was a big techie.
I told him how I was tired of getting phones with physical defects and he said it's not Verizon's fault they're not in the phone making business, which is true. He told me "you know you've had 34 replacements and you didn't have to pay a thing. We're here to provide excellent customer service. No phone is perfect and if they were, I wouldn't have a job. So you have pretty much tried everything. There is another way you can go and if you want, ROOT your device that way you can be like "screw your software I want my own"
After he said that The call just went on and on. Turned out to be pretty good.
So for those of you that blame Verizon for all of your issues, blame the manufacturer.
Bucket List
101: Have a Verizon representative tell you to root your device : CHECK
102: Have a Verizon representative say Apple monopolizes their phones and will not pay them : CHECK
Awesome
Sent from my SCH-I605 using xda premium
Cool story and nice to hear support for rooting phones from a Verizon source. ...but 34 replacements? What's that all about?
computerslayer said:
Cool story and nice to hear support for rooting phones from a Verizon source. ...but 34 replacements? What's that all about?
Click to expand...
Click to collapse
My same question.
Sent from my SCH-I605 using Tapatalk 2
34 replacements? Wow, how many of those are because you bricked your phone?
Sent from my SCH-I605 using Tapatalk 2
Me too!
They will tell you...its your device. do what you please. This is not the first time i've heard a story like this...
After 34 devices you don't think it was the rom you installed? ?
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34 replacements and you are the problem.
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Yeah problem might not be the phone.
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Sometimes, expectations can be too high. Got OCD? Sheesh.
Your the type of person what is keeping cell phones/plans prices sky high if they didnt have to send out 30 free phones
Yes, I have OCD, I payed full price for my phone, I want one that works 100% yaknow what I mean?
computerslayer said:
Cool story and nice to hear support for rooting phones from a Verizon source. ...but 34 replacements? What's that all about?
Click to expand...
Click to collapse
Verizon likes to send me phones that have physical defects. One time they sent me one with a dented bezel and I wrote on a piece of paper "Learn how to inspect yours phones. I'm disappointed" stuck it under a screen protector and sent it back. Ever since then, samsung is making the bezels out of a different plastic and finish that does NOT crack.
Kinuser1 said:
Verizon likes to send me phones that have physical defects. One time they sent me one with a dented bezel and I wrote on a piece of paper "Learn how to inspect yours phones. I'm disappointed" stuck it under a screen protector and sent it back. Ever since then, samsung is making the bezels out of a different plastic and finish that does NOT crack.
Click to expand...
Click to collapse
It's going to get scratches and dings unless you wrap it in bubble wrap and never touch it. It's just a phone. There are better things to be obsessed over.
Also, I'm hoping that you don't believe your piece of paper made such an impact that they changed the bezel material.
You have a serious problem if you've needed 34 replacements in your life.
Issues, bro. Issues.
Sent from my SCH-I605 using Tapatalk 2
^^ This ^^
****! That's just absurd.
Sent from my SCH-I605 using xda premium
Wait, wow.... 34 replacements of the SAME phone? Now thats wild... I work at Verizon and I've never seen that before. What makes the phone so bad? Ive had/done plenty of certified like new replacements and never had a defect except 1 phone that had a bad AMOLED screen.
nosympathy said:
34 replacements and you are the problem.
Sent from my SCH-I605 using xda app-developers app
Click to expand...
Click to collapse
completely agree lol..
and did u ever think that maybe the reson your having bad service etc. is cuz your running a rom based off the international note2's code.. thats missing a ton of verizon specific network code etc.. just saying
I was at a pub with my girl and pointed to an angry looking dude all by himself looking at everybody. Envious. I told her that's the kinda guy that trolls forums and talks down to everyone who posts. She asked what I meant. I showed her this thread.
Sent from my SCH-I605 using xda app-developers app
Thread cleaned, discuss the topic maturely and be respectful of each other when posting. Those are the rules you agreed to when you became a member of XDA.
Well after receiving 3 clnr rezounds for signal problems my current one I believe has a bad proximity sensor. I was on the phone with Verizon today for a while and the tech offered to replace it with a incredible 4g or a razor. Now I know there is like zero development for the Inc and close to that for the razor so my question is what would ya'll do? Or would I be better off trying another rezzy? I do like this phone besides all the problems I've had.
Thanks for your input XDA
Sent from my ADR6425LVW using Tapatalk 2
snow580 said:
Well after receiving 3 clnr rezounds for signal problems my current one I believe has a bad proximity sensor. I was on the phone with Verizon today for a while and the tech offered to replace it with a incredible 4g or a razor. Now I know there is like zero development for the Inc and close to that for the razor so my question is what would ya'll do? Or would I be better off trying another rezzy? I do like this phone besides all the problems I've had.
Thanks for your input XDA
Sent from my ADR6425LVW using Tapatalk 2
Click to expand...
Click to collapse
ID take the Dinc 4G. They have CM 10.1 over there
snow580 said:
Well after receiving 3 clnr rezounds for signal problems my current one I believe has a bad proximity sensor. I was on the phone with Verizon today for a while and the tech offered to replace it with a incredible 4g or a razor. Now I know there is like zero development for the Inc and close to that for the razor so my question is what would ya'll do? Or would I be better off trying another rezzy? I do like this phone besides all the problems I've had.
Thanks for your input XDA
Sent from my ADR6425LVW using Tapatalk 2
Click to expand...
Click to collapse
Quit returning working phones. Quit looking at your bars. That is what I would do. The proximity sensors for our phones can be adjusted. Play store app called Rezound Proximity Sensor Calibrator.
Not trying to be rude but I see posts like these all the time where guys have returned 10 phones for various "problems". Interesting when I know of at least 10 people with Rezounds in my group of friends and family and nobody has had to return one.
drynyks said:
Quit returning working phones. Quit looking at your bars. That is what I would do. The proximity sensors for our phones can be adjusted. Play store app called Rezound Proximity Sensor Calibrator.
Not trying to be rude but I see posts like these all the time where guys have returned 10 phones for various "problems". Interesting when I know of at least 10 people with Rezounds in my group of friends and family and nobody has had to return one.
Click to expand...
Click to collapse
it seems to be hit and miss. my first rez i bricked. the "replacement" one i received had a dead headphone jack from factory my latest one VZW had zero adhesive on the top of the screen leading to its death about a week ago. this time VZW said that the screen was my problem and that i would need to go the insurance route. i took it apon myself to repair it and order a new glass and LCD.
i wish i would have never bricked my first one. it was the only one without problems. all replacements from VZW have been crap. :/
synisterwolf said:
all replacements from VZW have been crap. :/
Click to expand...
Click to collapse
That seems to be case with my wife's rezound.
Sent from my Rezound using xda app-developers app
drynyks said:
Quit returning working phones. Quit looking at your bars. That is what I would do. The proximity sensors for our phones can be adjusted. Play store app called Rezound Proximity Sensor Calibrator.
Not trying to be rude but I see posts like these all the time where guys have returned 10 phones for various "problems". Interesting when I know of at least 10 people with Rezounds in my group of friends and family and nobody has had to return one.
Click to expand...
Click to collapse
The problem I was having with signal was lack thereof. The phone would show good signal but I couldn't make phone calls or use my data for a few minutes up to an hour or so. I have three other people with vzw smartphones in my household which would work fine.
The phone I currently have had none of those issues. I've tried the recalibration tools and it didn't work.
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AshtonTS said:
ID take the Dinc 4G. They have CM 10.1 over there
Click to expand...
Click to collapse
I think I might do that. Do you have the dinc?
I guess I didn't realize that the development was moving forward. The last I've checked there wasn't much going on with it.
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snow580 said:
The problem I was having with signal was lack thereof. The phone would show good signal but I couldn't make phone calls or use my data for a few minutes up to an hour or so. I have three other people with vzw smartphones in my household which would work fine.
The phone I currently have had none of those issues. I've tried the calibration tools and it didn't work.
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Click to expand...
Click to collapse
i blame this one the antenna in the back. if i remember correctly my replacements never came with a back i had to reuse them. i think this was the dumbest idea they had.
synisterwolf said:
i blame this one the antenna in the back. if i remember correctly my replacements never came with a back i had to reuse them. i think this was the dumbest idea they had.
Click to expand...
Click to collapse
I never quite understood the reasoning behind that. I couldn't see the benefit of it. A friend has the iPhone 4, I believe he said the chrome piece around the whole phone was the antenna. That's a smart design, exterior antenna that looks good also. But I'm sure if any other manufacturer tried anything similar, lawsuit would arise.
Cursed apple...
Sent from my Rezound using xda app-developers app
sanders539 said:
I never quite understood the reasoning behind that. I couldn't see the benefit of it. A friend has the iPhone 4, I believe he said the chrome piece around the whole phone was the antenna. That's a smart design, exterior antenna that looks good also. But I'm sure if any other manufacturer tried anything similar, lawsuit would arise.
Cursed apple...
Sent from my Rezound using xda app-developers app
Click to expand...
Click to collapse
save space i think. if you ever take apart the phone. there's zero extra room. :/
sanders539 said:
I never quite understood the reasoning behind that. I couldn't see the benefit of it. A friend has the iPhone 4, I believe he said the chrome piece around the whole phone was the antenna. That's a smart design, exterior antenna that looks good also. But I'm sure if any other manufacturer tried anything similar, lawsuit would arise.
Cursed apple...
Sent from my Rezound using xda app-developers app
Click to expand...
Click to collapse
Yeah that is strange being my issues were related to the signal. Verizon tech support and I always did lots if trouble shooting before sending a new one out but the never even brought up the back cover as a possible culprit. It would have been a lot cheaper to send one of them out to try versus a new phone.
Well I do have a update on my replacement phone. I called back again and explained to the tech support guy that I do not want a razor and that I really need a screen larger than the Inc. He said ok let me see what I can do and then offered me a Samsung intuition or a LG stratosphere 2 or something like that. Told him probably not cause the sammy had a 4 inch screen and the LG just looked butt ass ugly to me. He the put me on hold again and offered me a razor maxx and again I said I don't like Motorola. Then I brought up the dna and he put me on hold again and came back and said he got that approved for my replacement.
It should be here tomorrow afternoon so I guess we'll see how it performs. I really do dislike changing phones all the time.
Thanks for all your input!!
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snow580 said:
Well after receiving 3 clnr rezounds for signal problems my current one I believe has a bad proximity sensor. I was on the phone with Verizon today for a while and the tech offered to replace it with a incredible 4g or a razor. Now I know there is like zero development for the Inc and close to that for the razor so my question is what would ya'll do? Or would I be better off trying another rezzy? I do like this phone besides all the problems I've had.
Thanks for your input XDA
Sent from my ADR6425LVW using Tapatalk 2
Click to expand...
Click to collapse
Complain more and get a DNA or Razr HD. Both of those phones are not equal to the rez. Make that fact known.
---------- Post added at 10:09 AM ---------- Previous post was at 10:08 AM ----------
Lol never mind... See you got your DNA.
Pray it has pre OTA software
Phaded said:
Complain more and get a DNA or Razr HD. Both of those phones are not equal to the rez. Make that fact known.
---------- Post added at 10:09 AM ---------- Previous post was at 10:08 AM ----------
Lol never mind... See you got your DNA.
Pray it has pre OTA software
Click to expand...
Click to collapse
Yeah I know that they are not and all I want for a phone on a plan that I pay a lot of money for is one that I do not have trouble with every couple months. The dna does seem to be pretty solid from what I've seen.
I sure hope it does too. Which I will have to wait a little longer to see since I received another Rezound (with a new back cover I might add) in the mail yesterday Now I have to wait for the tech that helped me Wednesday night to call me back and see what happened.
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snow580 said:
Yeah I know that they are not and all I want for a phone on a plan that I pay a lot of money for is one that I do not have trouble with every couple months. The dna does seem to be pretty solid from what I've seen.
I sure hope it does too. Which I will have to wait a little longer to see since I received another Rezound (with a new back cover I might add) in the mail yesterday Now I have to wait for the tech that helped me Wednesday night to call me back and see what happened.
Sent from my ADR6425LVW using Tapatalk 2
Click to expand...
Click to collapse
if it does come with OTA, only real option right now is pay 45 bucks for JTAG. Numerous people have successfully had it done.
Phaded said:
if it does come with OTA, only real option right now is pay 45 bucks for JTAG. Numerous people have successfully had it done.
Click to expand...
Click to collapse
What is JTAG? I've been reading that it pretty much impossible to gain root with the new OTA.
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I forgot to mention that the tech support guy called me today and confirmed that it was a mistake on his end and that he will be sending the dna right away.
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snow580 said:
What is JTAG? I've been reading that it pretty much impossible to gain root with the new OTA.
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Click to expand...
Click to collapse
Don't know exactly... I just know it involves opening the phone up, hooking the phone up to a riff box and it s-off it... Probably Google it for better description