I'm wondering if they immediately look for the Knox flip or they don't. I know it depends on a lot of things but I still am concerned that down the line, if I need to get a refurb, if I'm down the creek without a paddle.
oscarthegrouch said:
I'm wondering if they immediately look for the Knox flip or they don't. I know it depends on a lot of things but I still am concerned that down the line, if I need to get a refurb, if I'm down the creek without a paddle.
Click to expand...
Click to collapse
It looks like Sprint is instructed not to service the phone if Knox is tripped to 0x1.
This is one reason I got my phone at Best Buy and paying for the insurance through them. The guy even said if I root my phone and mess it up, make sure to break the phone so it won't turn on
oscarthegrouch said:
I'm wondering if they immediately look for the Knox flip or they don't. I know it depends on a lot of things but I still am concerned that down the line, if I need to get a refurb, if I'm down the creek without a paddle.
Click to expand...
Click to collapse
Report the phone stolen...get a replacement lol with a deductable
Sent from my SM-N900P using Tapatalk
Wonder if the insurance covers a lost phone? Of course they'll be a deductible involved.
T.E.P. covers everything. Any physical damage or lost/stolen is a $200,deductible... everything else free.
If you have the techs read
Sent from my SM-N900P using xda app-developers app
---------- Post added at 02:07 AM ---------- Previous post was at 02:03 AM ----------
(Sorry, hIt submit on accident)
Have the Sprint tech re-read his Methods and Procedures, rooted phones are covered for free and should be serviced like any other phone. The tech is supposed to replace the phone and warn the customer of the dangers of rooting.
Sent from my SM-N900P using xda app-developers app
As long as you bring your phone stock we will able to help you and it depends if the tech is cool if not try a different store
Sent from my SM-N900P using XDA Premium 4 mobile app
lazerus06 said:
It looks like Sprint is instructed not to service the phone if Knox is tripped to 0x1.
This is one reason I got my phone at Best Buy and paying for the insurance through them. The guy even said if I root my phone and mess it up, make sure to break the phone so it won't turn on
Click to expand...
Click to collapse
Same here
Sent from my SM-N900P using Tapatalk 2
I got a replacement yesterday at a service center. they didn't even look or question it.
Sent from my SM-N900P using xda app-developers app
I have said this numerous times.....Sprint does not care if your pone is rooted......read your contract....the only thing they ask is that u bring it in stock....and some techs dont even care about that....so not sure where someone heard "they have been instructed not to"....simply not true...your contract covers this!
---------- Post added at 11:37 PM ---------- Previous post was at 11:35 PM ----------
tech7 said:
As long as you bring your phone stock we will able to help you and it depends if the tech is cool if not try a different store
Sent from my SM-N900P using XDA Premium 4 mobile app
Click to expand...
Click to collapse
you guys cannot deny it....I have argued this at the sprint store before....walked out with a phone...contractually we are covered...
Two sprint stores have told me thst it is ok to root and to modify the ROM. They said they can repair it if broken, but they can't do anything to help with software problems caused by non stock ROMs other than maybe do factory reset. One tech even encouraged me to root, though that was his personal opinion and not Sprint.
kcattakcaz said:
Two sprint stores have told me thst it is ok to root and to modify the ROM. They said they can repair it if broken, but they can't do anything to help with software problems caused by non stock ROMs other than maybe do factory reset. One tech even encouraged me to root, though that was his personal opinion and not Sprint.
Click to expand...
Click to collapse
Exactly what your TOS says...
Sent from my SM-N900P using Tapatalk
My phone is 0x1 and i went in because my volume button was bent causing the phone to always vol+. the tech said he had seen it was 0x1 with some machine they test the phone on for motherboard/component defects and issued a warranty replacement for defective volume button. i ended up getting a brand new note 3 in the box because they have no referbs at this time.. essentially 0x1 for a 0x0 phone.. good deal.
quantumtransfer said:
My phone is 0x1 and i went in because my volume button was bent causing the phone to always vol+. the tech said he had seen it was 0x1 with some machine they test the phone on for motherboard/component defects and issued a warranty replacement for defective volume button. i ended up getting a brand new note 3 in the box because they have no referbs at this time.. essentially 0x1 for a 0x0 phone.. good deal.
Click to expand...
Click to collapse
Lucky dog! I hope I fare as well if my time comes to get a replacement.
Lmao... It's not luck... You will get the same.... It's in your TOS people....
Sent from my SM-N900P using Tapatalk
Knox is for corporations who want security they can control on android.
It has zero to do with john q public and his privately owned phone.
Stop worrying about it.
Related
After the 30 day return window from AT&T, I'm assuming that I need to deal with Samsung for any warranty issues, right? AT&T will not exchange, right?
Sent from my SAMSUNG-SGH-I717 using Tapatalk
Yup. See if there's a Samsung warranty/service center nearby that you can drive to. That would probably be the easiest way.
On my previous Samsung phone...I took it to the AT&T store so they could verify the camera autofocus quit working. The AT&T person was nice and called the support line for me, answered a number of their questions then handed the phone to me to finalize the transaction.
They sent me a new smartphone which arrived in 4 days then I returned my broken phone in a bag they provided.
pretty simple...and you can call the support line directly but I thought it would be easier to kinda play dumb and get AT&T involved i the process. This was 7 months into the 1 year standard warranty.
same here, bricked my captivate 2 times...got it exchanged from ATT....
1800 811 1101 i think
Att warranty. ..never had to go in to a store they just exchanged via mail
Sent from my SAMSUNG-SGH-I717 using XDA App
00mred00 said:
1800 811 1101 i think
Att warranty. ..never had to go in to a store they just exchanged via mail
Sent from my SAMSUNG-SGH-I717 using XDA App
Click to expand...
Click to collapse
Did they make you pay for a new phone, then credit the account after they got the old one? That's what they just told me today... thankfully there's a corporate store next to me.
No they did not
You have 14 days to return the bad phone otherwise you are charged. The prepay method applies to first 30 days...because they don't have refurbs available
keilbaca said:
Did they make you pay for a new phone, then credit the account after they got the old one? That's what they just told me today... thankfully there's a corporate store next to me.
Click to expand...
Click to collapse
Sent from my SAMSUNG-SGH-I717 using XDA App
Those of you getting them returned for warranty reasons through AT&T, any chance you have insurance on your phone or line? Other than just getting a nice employee, I've never known them to handle warranty issues like that...and last time I was in the store I was specifically told I had to go straight through Samsung. :/
johnus said:
Those of you getting them returned for warranty reasons through AT&T, any chance you have insurance on your phone or line? Other than just getting a nice employee, I've never known them to handle warranty issues like that...and last time I was in the store I was specifically told I had to go straight through Samsung. :/
Click to expand...
Click to collapse
I had no insurance.
I figured I bought from [email protected] and they should have a stake in getting it fixed.
Sent from my Samsung Note via Tapatalk.
When you purchase a phone (upgrade, straight buy, etc) from att, you have a warranty on your phone. I believe it is 12months in duration. This covers stuff like your phone having random reboots, shutdowns, and stuff like that.
Sent from my SAMSUNG-SGH-I717 using xda premium
kiltedthrower said:
When you purchase a phone (upgrade, straight buy, etc) from att, you have a warranty on your phone. I believe it is 12months in duration. This covers stuff like your phone having random reboots, shutdowns, and stuff like that.
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
Yes, I know this. But I was told by multiple sources at AT&T that I have to go through Samsung for warranty service if I don't have insurance from AT&T.
johnus said:
Yes, I know this. But I was told by multiple sources at AT&T that I have to go through Samsung for warranty service if I don't have insurance from AT&T.
Click to expand...
Click to collapse
i bricked my note thanks to a dumb dev but any way i dint get mines thru at&t but i did send it back to samsung and told them i tried to do a factory rest and it never rebooted they told me to send it in for free as long as there is no physical damage you should be ok
---------- Post added at 02:33 AM ---------- Previous post was at 02:33 AM ----------
but also you have to wait until they send it back
thatruth132 said:
i bricked my note thanks to a dumb dev but any way i dint get mines thru at&t but i did send it back to samsung and told them i tried to do a factory rest and it never rebooted they told me to send it in for free as long as there is no physical damage you should be ok
---------- Post added at 02:33 AM ---------- Previous post was at 02:33 AM ----------
but also you have to wait until they send it back
Click to expand...
Click to collapse
It helps if you're only a few miles away from a Samsung warranty center. They apparently allow walk-ins for instant exchange.
yeah i dont think its one in l.a
Is there anything stopping people from getting the AT&T warranty, pretend they lost their phone so they can get another one for 200?
driftr319 said:
Not to mention if you only get two claims a year you may really need them in the next 365 days....
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
You gonna go through 3 phones in one year?
themightycat said:
Is there anything stopping people from getting the AT&T warranty, pretend they lost their phone so they can get another one for 200?
Click to expand...
Click to collapse
No
yes it's called your imei will be flagged so it won't work and or so they know you lied. Than you go to jail for insurance fraud. Have fun!
Sent from my SGH-I777 using xda premium
markpv said:
yes it's called your imei will be flagged so it won't work and or so they know you lied. Than you go to jail for insurance fraud.
Click to expand...
Click to collapse
So how would that stop someone from actually doing it? If the reason they claim said "lost" phone is due to them dropping and breaking it, they likely aren't gonna want to use the old one anyway. Sounds more like a way to avoid having to pay full retail price for a replacement rather than a way to have two working devices both for the same price.
Cept you could always get a replacement for what was claimed a lost phone, which then "turns up a few weeks later." only way to screw up is leaving on the lost phone while the replacement is on the way.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
Hello i bought my SGS3 a few months ago and recently it developed that battery charging problem so I've decided to take it to the Samsung service center.... BUT There are some problems:
a) i have lost the purchase receipt
b) Being desperate i tried to wipe clean the battery terminals on the sgs3 with a damp cloth(Dumb, i know ) and accidentally smudged the water detection paper (the one with the little 'x' all over it) placed just below the battery terminals(partially, as i can still see 2-3 'X's near its edge). :crying: but i swear the device was always, otherwise kept away from liquids, and if they open up the housing i'm sure they will find the inner water damage indicators absolutely intact and unsmudged..
is my phone still covered under warranty? i can't afford another device...pls help :crying:
First things first, this post should go under the Q&A section, not general.
The service centre guys might refuse warranty just on the basis of not having the receipt. Forget about the water mark. If you can convince them about not having the receipt, only then can you think about the water mark. There is another patch just under the headphone jack opening. Tell them what really happened and ask them to check the water mark under the headphone opening. Hopefully it'll not be smudged and they'll be convinced.
Good luck!
Sent from my GT-I9300 using xda app-developers app
Receipt doesnt matter. There is no S3 that is out of warranty yet.
Watermarks are a definite nono. There are two watermarks. Either one is activated, they will nail you. On eBay they used to sell those watermarks.
Good luck.
Now cue the idiot guy around here that says hit report to have thread moved.
it's not the receipt you should be worried about, it's the warranty document. if you don't have that, then you're out of luck
Actually you guys are both wrong....the service center can check if the device is under warranty just by checking the serial number and when it was manufactured etc etc.... So just take the phone with out any documents to a service center and you'll be fine as Samsung themselves gives two years
As about the watermark...it's all on them if they accept it or not
Sent from my GT-I9300 using xda app-developers app
Oomahey said:
First things first, this post should go under the Q&A section, not general.
The service centre guys might refuse warranty just on the basis of not having the receipt. Forget about the water mark. If you can convince them about not having the receipt, only then can you think about the water mark. There is another patch just under the headphone jack opening. Tell them what really happened and ask them to check the water mark under the headphone opening. Hopefully it'll not be smudged and they'll be convinced.
Good luck!
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
But... i have had Nokia models previously that i used to take to Nokia service centeres and they reparied it without demanding any of the document... is it different with samsung? (this is my 1st samsung mbile)
jinosong said:
Receipt doesnt matter. There is no S3 that is out of warranty yet.
Click to expand...
Click to collapse
I had asked the same question once for my previous phone, LG P500, at the LG service centre and I got a good answer. He said that this is done so that they do not inadvertently repair a stolen phone for free. That would be unfair to the owner. The guy seemed sincere too. :thumbup:
BTW, I had been to the Samsung service centre, here in India in December, and they asked to see the receipt. Only then did they repair my phone, which was soft bricked.
Sent from my GT-I9300 using xda app-developers app
---------- Post added at 04:10 PM ---------- Previous post was at 04:07 PM ----------
HeRock said:
But... i have had Nokia models previously that i used to take to Nokia service centeres and they reparied it without demanding any of the document... is it different with samsung? (this is my 1st samsung mbile)
Click to expand...
Click to collapse
I've never had a Nokia phone go bust, so, I never had to go to a service centre. But I've heard they do that, though. I've no idea if Samsung has that facility too.
If anybody can confirm this, we both would be grateful.
Sent from my GT-I9300 using xda app-developers app
---------- Post added at 04:13 PM ---------- Previous post was at 04:10 PM ----------
Glebun said:
it's not the receipt you should be worried about, it's the warranty document. if you don't have that, then you're out of luck
Click to expand...
Click to collapse
I've no idea where the OP is from, but here in India, the receipt IS the warranty document as it provides the date of purchase and the IMEI. I'm sure it is the same in other countries too.
Sent from my GT-I9300 using xda app-developers app
Both questions can only be answered by your service centre .
In theory water damage indicators may void your warranty .
jje
If in doubt buy a new battery obviously Samsung one. Cheaper than getting phone fixed yourself
Sent from my GT-I9300 using Tapatalk 2
Oomahey said:
I'm sure it is the same in other countries too.
Click to expand...
Click to collapse
you're wrong, it's not
Glebun said:
you're wrong, it's not
Click to expand...
Click to collapse
Hmm...okay.
Sent from my GT-I9300 using xda app-developers app
Fingers Crossed..
Good news guys... i found the receipt.... but ... still worried about the water mark smudge... going to the service center tomorrow ...pls pray for me.. :crying:
Glebun said:
you're wrong, it's not
Click to expand...
Click to collapse
That's correct. In the UK its not needed. Just the serial number.
So today I go into Verizon with my rooted note. I know some will flame for going in with it being rooted. My Motorola elite Bluetooth wouldn't pair with my phone. Customer service said since your phone it's rooted it voids warranty. I say I understand it the phone not being under warranty but the ear piece. She said yes. I reach into my pocket and pull out another one and nfc pair it. She said why do you have 2 of them. Because the charger port broke on the other one and y'all said I broke it and it wasn't covered. She said well neither are covered anyway since you rooted your phone. I smile and walk out. So I guess I'll be giving Motorola a call. But my question is, is there any place that said accessories are not covered if your phone is rooted
Sent from my SCH-I605 using Tapatalk 4 Beta
Garbage. I'm an attorney and trust me if there was a policy that said that, you would have heard a courtroom outcry for it.
Dealerships say the same carp about cars with work done. Unless they can prove the problem was caused by the root then no.
Dumb kiddie working for Verizon is dumb.
Sent from my SCH-I605 using xda premium
Your Bluetooth accessory is still covered by the warranty. Just walk back into the exact same store with the Bluetooth and have him try to pair it with his phone. If it works... well then it is your phone if not its covered and the problem has nothing to do with root....
Good luck, but defiantly try getting a same day replacement at a store rather than waiting on shipping from Motorola.
I showed her that my other one would pair. And I did suggest that she tried to pair it with on of their phones. She said how do i know that you rooting your phone didn't mess the Bluetooth up. I asked her how could it. But she had no answer. I've rooted my phone's since... I'm trying to remember my first custom Rom I think it was on the audiovox 6600. And have never heard of phone messing up accessories. Well probably go to another store tomorrow and see if she put notes on the account
Sent from my SCH-I605 using Tapatalk 4 Beta
Bern612 said:
I showed her that my other one would pair. And I did suggest that she tried to pair it with on of their phones. She said how do i know that you rooting your phone didn't mess the Bluetooth up. I asked her how could it. But she had no answer. I've rooted my phone's since... I'm trying to remember my first custom Rom I think it was on the audiovox 6600. And have never heard of phone messing up accessories. Well probably go to another store tomorrow and see if she put notes on the account
Sent from my SCH-I605 using Tapatalk 4 Beta
Click to expand...
Click to collapse
The rooting thing is complete and utter horse ****, being rooted does NOT void your warranty. Adam Outlet did a piece on that last year and explained how that is just their excuse that they get away with because people don't know any better.
It was on the front page, it was a video, and I encourage you all to look it up and watch it for yourselves.
Sent from my SCH-I605 using XDA Premium HD app
---------- Post added at 08:27 PM ---------- Previous post was at 08:25 PM ----------
NXLTrauma25 said:
Garbage. I'm an attorney and trust me if there was a policy that said that, you would have heard a courtroom outcry for it.
Dealerships say the same carp about cars with work done. Unless they can prove the problem was caused by the root then no.
Dumb kiddie working for Verizon is dumb.
Sent from my SCH-I605 using xda premium
Click to expand...
Click to collapse
She's not dumb, that's the line they feed people to keep from having to replace faulty equipment, it's very very smart.
Sent from my SCH-I605 using XDA Premium HD app
Bern612 said:
So today I go into Verizon with my rooted note. I know some will flame for going in with it being rooted. My Motorola elite Bluetooth wouldn't pair with my phone. Customer service said since your phone it's rooted it voids warranty. I say I understand it the phone not being under warranty but the ear piece. She said yes. I reach into my pocket and pull out another one and nfc pair it. She said why do you have 2 of them. Because the charger port broke on the other one and y'all said I broke it and it wasn't covered. She said well neither are covered anyway since you rooted your phone. I smile and walk out. So I guess I'll be giving Motorola a call. But my question is, is there any place that said accessories are not covered if your phone is rooted
Sent from my SCH-I605 using Tapatalk 4 Beta
Click to expand...
Click to collapse
We had a similar issue at our local VZW, with three different items, my BT (which didn't pair from day 1), my Smart Dock (connector died 4 days into owning) and the best one yet my Otterbox which the belt clip broke on.
I let the Dock and BT go because I didn't really want to have that debate or argument but a belt clip on my case? I went off to the point that I was asked to leave the store at which point I refused to leave until someone showed me that policy and until I spoke with the DM. After much looking at no point was anyone in that store able to find or provide anything that supported those claims and when the DM finally arrived (45 minute drive), he was beyond livid and replaced all three items on the spot.
His response to his associate "When you tried to pair it to one of our devices and it didn't work, that should have been a sign to switch it considering had he not brought his phone with him you would have had no clue it was rooted and you would have switched all three items. He just spent over $1000 less than a week ago on the phone and all the accessories he purchased and this is honestly how you treat him?"
He also gave me his number and informed me if I had any future problems of that nature to feel free to contact him or VZW Customer Service, as that is not policy and regardless of your phone's state it holds no bearing on the warranty of accessories.
rbowen87 said:
We had a similar issue at our local VZW, with three different items, my BT (which didn't pair from day 1), my Smart Dock (connector died 4 days into owning) and the best one yet my Otterbox which the belt clip broke on.
I let the Dock and BT go because I didn't really want to have that debate or argument but a belt clip on my case? I went off to the point that I was asked to leave the store at which point I refused to leave until someone showed me that policy and until I spoke with the DM. After much looking at no point was anyone in that store able to find or provide anything that supported those claims and when the DM finally arrived (45 minute drive), he was beyond livid and replaced all three items on the spot.
His response to his associate "When you tried to pair it to one of our devices and it didn't work, that should have been a sign to switch it considering had he not brought his phone with him you would have had no clue it was rooted and you would have switched all three items. He just spent over $1000 less than a week ago on the phone and all the accessories he purchased and this is honestly how you treat him?"
He also gave me his number and informed me if I had any future problems of that nature to feel free to contact him or VZW Customer Service, as that is not policy and regardless of your phone's state it holds no bearing on the warranty of accessories.
Click to expand...
Click to collapse
That is one damned good DM, the issue is these kids get told by the store super to tell anyone with root privileges no not matter what because its a get out of jail free card. They don't realize that root doesn't void your warranty, that's just what they've heard from misinformed people on the internet.
Sent from my SCH-I605 using XDA Premium HD app
shangrila500 said:
The rooting thing is complete and utter horse ****, being rooted does NOT void your warranty. Adam Outlet did a piece on that last year and explained how that is just their excuse that they get away with because people don't know any better.
It was on the front page, it was a video, and I encourage you all to look it up and watch it for yourselves.
Sent from my SCH-I605 using XDA Premium HD app
---------- Post added at 08:27 PM ---------- Previous post was at 08:25 PM ----------
She's not dumb, that's the line they feed people to keep from having to replace faulty equipment, it's very very smart.
Sent from my SCH-I605 using XDA Premium HD app
Click to expand...
Click to collapse
I disagree as I've never had a single rep tell me that. I think it's them misinterpreting the policy OR some manager or local corporate office messing it up.
Sent from my SCH-I605 using xda premium
NXLTrauma25 said:
I disagree as I've never had a single rep tell me that. I think it's them misinterpreting the policy OR some manager or local corporate office messing it up.
Sent from my SCH-I605 using xda premium
Click to expand...
Click to collapse
I have had everyone I have ever spoken to with VZW tell me that, its a way of them getting out of replacing things pure and simple. Most people will not fight them on it because they don't know any better.
Sent from my SCH-I605 using XDA Premium HD app
Well, one thing's obvious to me:
You don't know how to handle your business.
Sent from my SCH-I605 using Tapatalk 4 Beta
Wolf assuming your talking to me. I chose not to argue with kids. That was why I ley jet slide. I could of embarrassed Her. I could have pulled a power move on her. Basically Saying something like do you know I have 17 lines, purchased 3 notes and 2 s3 in the last 3 months. All for a 99.00 ear piece. I pick battles. I put this here so others could actually give real insight in case this has happen to others
Sent from my SCH-I605 using Tapatalk 4 Beta
Bern612 said:
Wolf assuming your talking to me. I chose not to argue with kids. That was why I ley jet slide. I could of embarrassed Her. I could have pulled a power move on her. Basically Saying something like do you know I have 17 lines, purchased 3 notes and 2 s3 in the last 3 months. All for a 99.00 ear piece. I pick battles. I put this here so others could actually give real insight in case this has happen to others
Sent from my SCH-I605 using Tapatalk 4 Beta
Click to expand...
Click to collapse
No need to tell them you're rooted. I hear you on the rest, though.
Sent from my SCH-I605 using Tapatalk 4 Beta
---------- Post added at 10:37 AM ---------- Previous post was at 10:29 AM ----------
I'm just saying - you marched in there saying you're rooted and asked for a replacement. She said no.
Try again not saying you're rooted - bet she would have swapped it.
Sent from my SCH-I605 using Tapatalk 4 Beta
I didn't march in saying it's rooted. When she took my phone and was trying to find the settings toggle. Which she couldn't find. That's when I told her she wouldn't find it because it was rooted.
Sent from my SCH-I605 using Tapatalk 4 Beta
Bern612 said:
I didn't march in saying it's rooted. When she took my phone and was trying to find the settings toggle. Which she couldn't find. That's when I told her she wouldn't find it because it was rooted.
Sent from my SCH-I605 using Tapatalk 4 Beta
Click to expand...
Click to collapse
You should've just taken it from her and did it yourself. $100 is not chump change and you should go and demand a replacement. Speak to a manager if you have to.
You can do this without causing a scene and it would help other users, who don't know rooting doesn't good the warranty, by correcting her bull****.
Sent from my SCH-I605 using XDA Premium HD app
I just went through trying to get warranty service on a 1 month old HTC one, was refused, and am now frustrated with the whole process. This is a post both for me to vent, as well as a warning for all who are noobs, as well as seasoned veterans, thinking of unlocking, rooting, installing custom roms, and just in general messing with your phone.
I bought my HTC one online through AT&T about one month ago, beautiful silver 64 GB model. I had the customary 14 days to return it for any reason, except that date begins on the ship date from AT&T, not 2 full weeks in your hand. I heard a funny buzz from the top speaker within a couple days, but it was brief and I really did not pay much notice to it. As it was, it only happened at certain frequencies when playing music or videos using the otherwise awesome front stereo speakers. The source is definitely something vibrating under the speaker grill, but only when certain sound frequencies are made by the speaker. It is not the speaker itself, as I could cover that with a finger over the central speaker grill and it would then accentuate the vibrating noise by blocking the sound output, causing it to reverberate under the speaker grill even more.
As it would happen, I did not use the external speakers all that much during the 14 day evaluation period and did not really take note of it until about a week after, now past when AT&T would take it back. I waited another week in denial and then decided to contact HTC, since I was now keenly aware of it and could hear it almost every time I played music through the speaker. Now I don't post much in XDA, but I have been flashing ROMs for years and am well versed in the process. I lasted all of about 12 hours with my new HTC before unlocking the bootloader and flashing my first custom ROM. I had come from a long line of Samsung devices most recently, and although I never needed warranty service, I never worried about it because you could get those phones completely back to stock with no signs they had ever been tampered with. Not so with the HTC. One little line of text atop the bootloader screen would reveal my unlocking/re-locking.
The phone went back to HTC and immediately I had an email stating the phone was outside warranty, and asking for $200 to repair the device. Now I argued and escalated my case as far as I could, speaking to multiple reps, and eventually they offered to repair the phone for $100, only because there was some misunderstanding between myself and the very first rep I talked to when asking for warranty service (we had talked about whether HTC cared if the device was "unlocked", but the rep thought I was talking about sim unlocked and had told me HTC wouldn't care). I agreed to pay once they assured me my warranty would again be in force, as long as I did not unlock the bootloader. As far as I am aware, there is no way to unlock this phone and then return it to untouched factory status. It will always show that it has been tampered with. I was told by HTC that the main board would have to be replaced to remove this tampered status.
Learn and live, but a warning for all that go down this path. You play at your own risk. For me, I will run stock now for a good many months, until I feel sure the device has proved itself. Then my temptations to tamper will likely overwhelm me again....
I exchanged my 64gb for warranty, bootloader unlocked with a modified stock ROM on it and had no issues. In fact, I have exchanged NUMEROUS bootloader unlocked devices for warranty and have never had a single issue. I think I sent 5 One Xs back, all unlocked.
Sent from my HTC One using xda premium
I agree with MetalHead. This is the first I've ever heard of a device ever being denied warranty service. Are you sure it wasn't because it might have gotten wet? I thought I read that it doesn't matter whether the software is custom if there is a hardware problem. If it was denied because of the bootloader being unlocked then it was probably because you told them. Next time just send it in. I've done it MANY times.
P.S. There actually is a way to go back to complete stock.
Sent from my Nexus 7 using XDA Premium HD app
That's also because you sent it to htc and not at&t obviously.
Sent from my HTC One using Tapatalk 4 Beta
There's a big difference in exchanging the phone with AT&T and getting a warranty repair through HTC. An AT&T store will not care and likely will not even know how to check the boot loader. HTC sent me pictures of the screen showing that I had unlocked the device to prove I was out of warranty. If there is a way to get it totally back to stock, with boot loader locked, and HTC not to be able to tell, I have not heard of it.
Sent from my SGH-I777 using xda app-developers app
Then you haven't been around here much lately
Sent from my HTC One using Tapatalk 4 Beta
You mean when I unlocked my phone, that single page that said "WARN ING, UNLOCKING BOOTLOADER WILL VOID WARRANTY" is actually true?
Sent from my HTC One using xda app-developers app
SlimJ87D said:
You mean when I unlocked my phone, that single page that said "WARN ING, UNLOCKING BOOTLOADER WILL VOID WARRANTY" is actually true?
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
[how to]return to 100% stock from revone or moonshine s off
http://androidforums.com/internatio...stock-revone-moonshine-s-off.html#post5918438
SlimJ87D said:
You mean when I unlocked my phone, that single page that said "WARN ING, UNLOCKING BOOTLOADER WILL VOID WARRANTY" is actually true?
Sent from my HTC One using xda app-developers app
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Click to collapse
Unless you can completely re-lock the bootloader revert to stock and hide all traces of any ROMs, custom kernels, etc. Yes.
Nexus 4 CyanogenMod 10.1.0RC5
dborgo said:
There's a big difference in exchanging the phone with AT&T and getting a warranty repair through HTC. An AT&T store will not care and likely will not even know how to check the boot loader. HTC sent me pictures of the screen showing that I had unlocked the device to prove I was out of warranty. If there is a way to get it totally back to stock, with boot loader locked, and HTC not to be able to tell, I have not heard of it.
Sent from my SGH-I777 using xda app-developers app
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Click to collapse
I smell a troll here sorry if you have been on xda for any length of time. You would know better
Sent from my HTC One using Tapatalk 4 Beta
CheesyNutz said:
I smell a troll here sorry if you have been on xda for any length of time. You would know better
Sent from my HTC One using Tapatalk 4 Beta
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Troll? That's funny. No, maybe someone just new to HTC, who got bad information from HTC itself, made a mistake and sent a "tampered" phone to HTC and ran into a snag trying to get legitimate warranty service. I've paid my "fine" to HTC, learned my lesson, and will be happy to have my phone back soon.
clsA said:
[how to]return to 100% stock from revone or moonshine s off
http://androidforums.com/internatio...stock-revone-moonshine-s-off.html#post5918438
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Click to collapse
This is good information. Thank you. Ironically, these posts are dated well after my phone was mailed off to HTC. At least this thread may help steer someone else to the right information.
Have already sent one back fully unlocked for warrony
Sent from my HTC One using Tapatalk 2
Sucks to hear... sorry bro, I'm glad mine says Locked and tampered is gone S-off is king
dborgo said:
There's a big difference in exchanging the phone with AT&T and getting a warranty repair through HTC. An AT&T store will not care and likely will not even know how to check the boot loader. HTC sent me pictures of the screen showing that I had unlocked the device to prove I was out of warranty. If there is a way to get it totally back to stock, with boot loader locked, and HTC not to be able to tell, I have not heard of it.
Sent from my SGH-I777 using xda app-developers app
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Click to collapse
My question is why did you send it to HTC? ATT offers a 1 year warranty on it. If you raise hell they might even replace it on the spot, since it was only a week out. Just ask for a manager. Always go to the ATT corporate stores. Doesnt matter if you purchased it online, as long as it is an ATT branded phone.
---------- Post added at 11:58 AM ---------- Previous post was at 11:53 AM ----------
CheesyNutz said:
I smell a troll here sorry if you have been on xda for any length of time. You would know better
Sent from my HTC One using Tapatalk 4 Beta
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I'm wondering if you know the definition of troll Cheezy lol Nothing troll worthy that i can see, not even remotely. Heck maybe it's me that doesn't know the definition of a troll :highfive:
SlimJ87D said:
You mean when I unlocked my phone, that single page that said "WARN ING, UNLOCKING BOOTLOADER WILL VOID WARRANTY" is actually true?
Sent from my HTC One using xda app-developers app
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Click to collapse
It says MAY void warranty.
Sent from my HTC One using xda app-developers app
Can't blame anyone but yourself.
_MetalHead_ said:
I exchanged my 64gb for warranty, bootloader unlocked with a modified stock ROM on it and had no issues. In fact, I have exchanged NUMEROUS bootloader unlocked devices for warranty and have never had a single issue. I think I sent 5 One Xs back, all unlocked.
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
SkizzMcNizz said:
I agree with MetalHead. This is the first I've ever heard of a device ever being denied warranty service. Are you sure it wasn't because it might have gotten wet? I thought I read that it doesn't matter whether the software is custom if there is a hardware problem. If it was denied because of the bootloader being unlocked then it was probably because you told them. Next time just send it in. I've done it MANY times.
P.S. There actually is a way to go back to complete stock.
Sent from my Nexus 7 using XDA Premium HD app
Click to expand...
Click to collapse
SkizzMcNizz said:
It says MAY void warranty.
Sent from my HTC One using xda app-developers app
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Click to collapse
Just want to confirm that I've had the same experience with a One X in the past.
Was denied warranty because the phone had an unlocked bootloader, even though it was clearly a hardware issue and HTC themselves admitted this.
If you read the disclaimer carefully on HTCDev, it does not say the warranty is systematically voided, but that if the phone is rendered unusable by the user, it may not be covered under warranty.
Ironically their warranty statement also says that only the hardware is warrantied, and not the software.
IMHO if someone had the time and energy to challenge them legally, I doubt HTC would win.
Att replaced my bootloader unlocked phone just last month. Don't deal with HTC deal with at&t
Wow, I really did things wrong. I've been lucky over the years and never had a phone that needed to be returned or serviced. I obviously didn't understand the process. I contacted the manufacturer instead of AT&T and got screwed. Never understood AT&T's warranty, never needed to use it. Doesn't help that my nearest AT&T corporate store is 2 hours away. So really there's no use of the manufactures warranty when you buy the phone through AT&T. I guess only those who purchase a phone directly from HTC (dev edition etc) need the manufacturer's warranty. Good to know I can confidently go back to what I know best, flashing roms and enjoying all that XDA has to offer.
Thank you all for your humbling advice. After all these years, my noob status is staunchly in place
Corp store would have just called warranty services for you. Next time just call customer care.