First I receive a device with brightness issues as stated here. After getting a new device and realizing the old device infact did have a brightness issue I was happy ...until I discovered the camera app. doesnt work!
It doesnt matter if I click on the physical button or the app. icon, it just slides back to the same screen. I tried downloading "Magic Camera", and when I open it, it says "Camera is not available on this device". Are there ANY solutions? I did try to restart phone, reset camera and factory reset, but nothing works.
If its not a hardware issue, the only issue I can guess of is an update. The old device (the one with brightness issues) had a bunch of updates when I first entered the store (+15), many of them were standard apps. (calender etc.), and maybe one of them was Camera, but I dont remember. Unfortunately when I enter the store now on the old device (after a factory reset, as im first shipping it back in a few days) it doesnt show that there are any updates, so maybe its running on an old camera version which works, or a new one and my new device just doesnt show the update for it.
Im really looking not to get another replacement as I already spent alot of $$$ on protection (zaggs on one and martin fields on the other....), and I just cant afford to buy them again, so any advice is appreciated.
Hardware fault, probably the cable isn't connected to the camera module etc.
Things get damaged in transit often, couriers throw stuff around like junk sometimes.
gilesjuk said:
Hardware fault, probably the cable isn't connected to the camera module etc.
Things get damaged in transit often, couriers throw stuff around like junk sometimes.
Click to expand...
Click to collapse
Yea, thats what I figured if it wasnt a software issue. Read some people opened their phones themselves and reconnected the cable, however those were older Lumia models where you could remove the cover, since 920 is shut I cant. Time for a 3rd device and a 3rd set of protection film. Oh, and a 3rd prayer that it wont be faulty.
3rd phone replacement also faulty with brightness. Now waiting for 4th replacement. Im beginning to believe many 920 owners have the brightness issue but just dont realize it, cause they dont have a 2nd device to compare with and just assume its how its supposed to look. Gonna get 4th and incase I need, a 5th replacement. If they're still faulty I will simply wait for other WP8 devices.
Juusuhako said:
3rd phone replacement also faulty with brightness. Now waiting for 4th replacement. Im beginning to believe many 920 owners have the brightness issue but just dont realize it, cause they dont have a 2nd device to compare with and just assume its how its supposed to look. Gonna get 4th and incase I need, a 5th replacement. If they're still faulty I will simply wait for other WP8 devices.
Click to expand...
Click to collapse
I have more than 35 Nokia Lumia 920 handset around me in the office, none of them had this issue.... the brightness. Let alone the Camera.
Where are you ordering your phone from if you don't mind telling ? and how much are you paying for it ?
No offence but I have hard time believing your story. Fourth replacement ? give me a break.
Xeon said:
I have more than 35 Nokia Lumia 920 handset around me in the office, none of them had this issue.... the brightness. Let alone the Camera.
Where are you ordering your phone from if you don't mind telling ? and how much are you paying for it ?
No offence but I have hard time believing your story. Fourth replacement ? give me a break.
Click to expand...
Click to collapse
Yes, you're right. Its all a hoax, because I love replacing phones 2 times a week, you got me. (HURR )
Its a phone dealer called Call Me, im not paying anything for the replacements as I demanded not to pay for shipping. I dont really care if you dont believe me, I had several people look at the phones side-by-side, and everyone has agreed that one is only what seems half as bright as the other (full brightness). The screen is completely "dark tinted". But if you dont have two to compare with (one faulty, one non-faulty), you will never even know the difference.
And you have your facts wrong my man, 2 had brightness issue, where as with one the camera doesnt work. I havent gotten 4 with brightness issue...
Im not blind, its easy to tell its faulty, and if only you could see it too you'd know not to post with such an ignorant attitude.
edit: heres one with similar issue: http://forums.wpcentral.com/nokia-lumia-920/206737-warm-yellow-tint-screen.html
but you can just google it, theres way more forum posts about it.
Good day Sir.
Juusuhako said:
Yes, you're right. Its all a hoax, because I love replacing phones 2 times a week, you got me. (HURR )
Its a phone dealer called Call Me, im not paying anything for the replacements as I demanded not to pay for shipping. I dont really care if you dont believe me, I had several people look at the phones side-by-side, and everyone has agreed that one is only what seems half as bright as the other (full brightness). The screen is completely "dark tinted". But if you dont have two to compare with (one faulty, one non-faulty), you will never even know the difference.
And you have your facts wrong my man, 2 had brightness issue, where as with one the camera doesnt work. I havent gotten 4 with brightness issue...
Im not blind, its easy to tell its faulty, and if only you could see it too you'd know not to post with such an ignorant attitude.
edit: heres one with similar issue: http://forums.wpcentral.com/nokia-lumia-920/206737-warm-yellow-tint-screen.html
but you can just google it, theres way more forum posts about it.
Good day Sir.
Click to expand...
Click to collapse
With all due respect, I find your arguments bipolar... You clearly don't understand what's been said on the forum you linked me to.
You say that if you don't have a flawless device next to you it's hard to tell the difference yet you contradicte yourself by saying it's easy to tell it's faulty.
Let me tell you that the camera issue is indeed defection. However, what you don't realize is that not all phones with identical model number have the same hardware inside. It all depends on the batch release.
I have been following this forum in the last 10 years and from my observation this is a common issue found everywhere. It was very common with the HTC HD2 and so.
When smartphone manufacture request Display,RAMs etc... and the vendor cannot deliver the quantity needed for production, the phone manufacture tend to consider another supplier.
THAT DOES NOT MEAN THAT YOU PHONE IS FAULTY AND IT SHOULD BE RETURNED.
I hope you understand that. Finding the perfect device is never gonna be easy. Some people complained about vibration rattle and had perfect display, some other complained about the yellow-green tinted softkey buttons with no vibration rattle and so on....
Keep returning your device and you will see no difference as long as the device delivered is from the same batch.
Also according to the thread you posted, it looks like the yellowish ( if that's what they said although they only noticed it when they compared it to another device ) display phone tend to have better buttons and no vibration rattle etc...
Even on my iMac 27" there is a 692 page thread related to the IPS screen on the apple forum posted by people complaining about the difference of colors between two identical 3000$ machines one with an LG display and the other with a Samsung one.
Keep posting your updates, I'd like to see where this thing is leading you to.
Small advice, if your next replacement is still "faulty" return the handset and go to a shopping center where you can try the device before buying it.
And to be fair, I've never had to return something 5 times. Twice is enough to tell that it's hopeless
Xeon said:
With all due respect, I find your arguments bipolar... You clearly don't understand what's been said on the forum you linked me to.
You say that if you don't have a flawless device next to you it's hard to tell the difference yet you contradicte yourself by saying it's easy to tell it's faulty.
Let me tell you that the camera issue is indeed defection. However, what you don't realize is that not all phones with identical model number have the same hardware inside. It all depends on the batch release.
I have been following this forum in the last 10 years and from my observation this is a common issue found everywhere. It was very common with the HTC HD2 and so.
When smartphone manufacture request Display,RAMs etc... and the vendor cannot deliver the quantity needed for production, the phone manufacture tend to consider another supplier.
THAT DOES NOT MEAN THAT YOU PHONE IS FAULTY AND IT SHOULD BE RETURNED.
I hope you understand that. Finding the perfect device is never gonna be easy. Some people complained about vibration rattle and had perfect display, some other complained about the yellow-green tinted softkey buttons with no vibration rattle and so on....
Keep returning your device and you will see no difference as long as the device delivered is from the same batch.
Also according to the thread you posted, it looks like the yellowish ( if that's what they said although they only noticed it when they compared it to another device ) display phone tend to have better buttons and no vibration rattle etc...
Even on my iMac 27" there is a 692 page thread related to the IPS screen on the apple forum posted by people complaining about the difference of colors between two identical 3000$ machines one with an LG display and the other with a Samsung one.
Keep posting your updates, I'd like to see where this thing is leading you to.
Small advice, if your next replacement is still "faulty" return the handset and go to a shopping center where you can try the device before buying it.
And to be fair, I've never had to return something 5 times. Twice is enough to tell that it's hopeless
Click to expand...
Click to collapse
Its easy to tell its faulty when they're side-by-side, is what im saying. Like I already mentioned earlier, the only reason I ever got the 1st replacement was because of the very yellow tinted buttons, and it then turned out the whole screen was affected (or a different batch release, if you want). If I hadnt read about it, how some people said they had pure white buttons, I probably wouldve just assumed its how it was meant to be and just kept it.
Even if its because of different hardware, or if its because they're faulty devices, im paying so much money for this phone that I dont see why I should be happy with a phone that only has around half the brightness. I dont mind getting phones replaced until I hit the right batch/non-faulty device, but I think the phone dealer does. They dont have physical stores so I cant go in and check first.
I already told them if its a problem, they can just let me know, and ill finder a different dealer.
Juusuhako said:
Its easy to tell its faulty when they're side-by-side, is what im saying. Like I already mentioned earlier, the only reason I ever got the 1st replacement was because of the very yellow tinted buttons, and it then turned out the whole screen was affected (or a different batch release, if you want). If I hadnt read about it, how some people said they had pure white buttons, I probably wouldve just assumed its how it was meant to be and just kept it.
Even if its because of different hardware, or if its because they're faulty devices, im paying so much money for this phone that I dont see why I should be happy with a phone that only has around half the brightness. I dont mind getting phones replaced until I hit the right batch/non-faulty device, but I think the phone dealer does. They dont have physical stores so I cant go in and check first.
I already told them if its a problem, they can just let me know, and ill finder a different dealer.
Click to expand...
Click to collapse
Dear Juusuhako...
The yellow-green tinted softkeys are not related to the display panel. Both are independant. My screen's as white as my older Xperia S at full brightness and even more than my L900. It's perfectly fine and I do work for the company. I could have exchanged it if it was. As said, I've seen dozens of Lumia 920 devices and all of them have yellow tinted softkeys.
Yellow tinted buttons are mainly due to the coating on the keys. It is not related to the display, if it was, brightness level would have changed the lightning level of the keys. Note that although keys may look yellowish-green, the white on the display itself is pure white.
All new batches coming have the yellow-green-blue tinted keys. It's mainly because at night, white bright keys could disturb and annoy you.
PS: I also like my device to be in perfect shape and worry about small details, but you are overdoing it.
Take my words for granted. The yellow softkey IS NOT a defect.
Xeon said:
Dear Juusuhako...
The yellow-green tinted softkeys are not related to the display panel. Both are independant. My screen's as white as my older Xperia S at full brightness and even more than my L900. It's perfectly fine and I do work for the company. I could have exchanged it if it was. As said, I've seen dozens of Lumia 920 devices and all of them have yellow tinted softkeys.
Yellow tinted buttons are mainly due to the coating on the keys. It is not related to the display, if it was, brightness level would have changed the lightning level of the keys. Note that although keys may look yellowish-green, the white on the display itself is pure white.
All new batches coming have the yellow-green-blue tinted keys. It's mainly because at night, white bright keys could disturb and annoy you.
PS: I also like my device to be in perfect shape and worry about small details, but you are overdoing it.
Take my words for granted. The yellow softkey IS NOT a defect.
Click to expand...
Click to collapse
I dont mind the yellow tinted buttons, its more relaxing for your eyes at night. However, both phones that had issues with brightness, also had the yellow tinted buttons, whereas the device where the brightness was better, the buttons were white. If its not because its faulty then so be it.
I do worry about small details (such as dust under screen and scratches upon arrival), however I do not mind the yellow tinted buttons. I do however mind the big difference there is in the brightness, and that is why im getting replacements. Its as if Nokia decided to go with a low-end panel when they ran out of the good ones.
Juusuhako said:
I dont mind the yellow tinted buttons, its more relaxing for your eyes at night. However, both phones that had issues with brightness, also had the yellow tinted buttons, whereas the device where the brightness was better, the buttons were white. If its not because its faulty then so be it.
I do worry about small details (such as dust under screen and scratches upon arrival), however I do not mind the yellow tinted buttons. I do however mind the big difference there is in the brightness, and that is why im getting replacements. Its as if Nokia decided to go with a low-end panel when they ran out of the good ones.
Click to expand...
Click to collapse
There should be no dust under the screen nor scratches upon arrival. Never.
Make sure the seller is not sending you refurbished units. If you can return it back and order from a trusted online seller like amazon or ebay whatsoever outside your country then that would be a better option.
Xeon said:
There should be no dust under the screen nor scratches upon arrival. Never.
Make sure the seller is not sending you refurbished units. If you can return it back and order from a trusted online seller like amazon or ebay whatsoever outside your country then that would be a better option.
Click to expand...
Click to collapse
And there hasnt been either, only the brightness and camera. The thing is im buying the phone, and paying it over a 2 year contract. I dont have the money right now to pay the entire thing. If I did I would get the grey model, but im getting a white (they dont have grey at Call Me). I can pay the whole thing later this year, as I dont wanna pay it for 2 years, but for now thats all I can (im a college attendant)
Received 4th phone today and decided it would be my last, if it also were to have a faulty screen/"from-the-bad-batch". The screen however, thankfully, is bright and good. Again its easy to tell with them side-by-side, its like night and day. The buttons on the device is however with the yellow tint. As mentioned earlier, I do not mind this, espcially in low-light situations. It is however - in my opinion - ugly, simply ugly.
The phone I had where the camera didnt work had white buttons, it matched the device, but oh well, im not gonna ask for yet another replacement and risk another faulty/bad-batch screen.
Another user on XDA could in this thread also confirm the colors on his device was not right. I really think this issue should have a sticky thread explaining it, if only people could see the difference, they would want a new device.
Unfortunately now that my new device with the good screen also has yellow tinted buttons, it can no longer be used as an official way of telling whether or not a device is faulty, so as of now only comparing with other phones will be able to tell.
Related
I have the XV6800 and noticed that this phone over times developes some screen spots. I have one so far, and on my previous one that I returned (for other reasons) developed one also.
I read a thread on another website that Moguls / Titans develop it too.
Has any one else Developed this? If so is it fixable or is it something that might cause like sometype of recall and issue a fix where we might get phone replacements later on?
i have a light spot about the size a pea in the screens lower left-hand quadrant. It's noticeable it during the verizon boot-up screen with the white background, in word, etc. anything with a white background. Not noticeable if the screen is colored.
I've wondered if this was normal.
mine's got 3 of them now
same here, my burnin spot is also in the lower left-hand corner the size of a pea.
same here, lower left corner is lighter than the rest of the screen...looks like somebody missed something on QA
themoz said:
i have a light spot about the size a pea in the screens lower left-hand quadrant. It's noticeable it during the verizon boot-up screen with the white background, in word, etc. anything with a white background. Not noticeable if the screen is colored.
I've wondered if this was normal.
Click to expand...
Click to collapse
Yes, mine is in the exact same place. I read on another website that it might be an HTC issue because other TITAN's have gotten these spots also.
At first I thought that a picture image was burnt into my screen or that I might have pressed the screen to heavily and damaged it.
This has happened twice. I wonder if there is a fix because this is very annoying especialy when trying to read or watching a video.
Same Here
I have a pc6800 through Alltel and just noticed the same problem three days ago...has anyone spoken with their SP and found out if they are replacing them?
Killroy8868 said:
I have a pc6800 through Alltel and just noticed the same problem three days ago...has anyone spoken with their SP and found out if they are replacing them? I am afraid to take mine in since my all High and mighty Moister sticker now says void even though my phone hasn't been with in 100 feet of water. I find those stickers to be such BS...but that could just be me...I wish I could find some where to buy spare ones..
Click to expand...
Click to collapse
I am not entirely certain but I think the void sticker that is displayed by the battery is for the screw. I mean if you try to unscrew your phone to fiddle with the insides then that voids your warranty. I could be wrong.
The only concern would be that if we where to return the phone to get a replacement one, that we would have to flash our RADIOS and ROMS to stock if any one has flashed them to anything that is not stock.
The stickers on both of my alltel 6800's said void out of the box. Their explaination for this is the when the sticker get wet the words bleed and turn the entire sticker purple. Not sure how accurate the rep was but that is the story for what it is worth.
shayes5 said:
The stickers on both of my alltel 6800's said void out of the box. Their explaination for this is the when the sticker get wet the words bleed and turn the entire sticker purple. Not sure how accurate the rep was but that is the story for what it is worth.
Click to expand...
Click to collapse
Yep..you are right . The void stickers are good until they turn a solid purple or red...weeehhh...I'm goin to go and replace my phone this week will let you know how it goes..and what they say
Yeah, mine's got a spot the size of a small pea in the bottom left-hand corner. Doesn't bother me too much yet though, I've got the insurance so I'll go get it replaced one of these days. For others that have tried to get them replaced, any troubles?
After doing some research on forums I noticed that many people have this problem.
Some say that it might be an issue with the phone heating up, faulty LCD manufacturing, the excess use of the vibration feature and so on......
But It seems that no matter what you ( such as gettting a replacement) your current or new phone might still get these spots.
It seems that not many carriers know about this issue, not even HTC.
So the problem might consist unless it is made known to them so they can create a fix for the new shipment of phones. Or else this will reoccur on the phones they have shipped out already.
It sucks because most of us paid a large amount of money for these devices to have it be faulty( not something that can be fixed via software at this moment). Just my opinion.
Ditto, same spot here. was wondering about the spot for a while. I have dropped mine a million times and thought it was because of that.
would be nice to be able to change it in because of the spot because mine is beat down to the ground like 4 flat tires.
will they give me crap because of how beat up it is?
I know every time I go to Alltel and get a phone replaced via the insurance the first question they ask the Rep at the store is if the phone looks like it has been dropped or if it has water damage....I'm sure that is so they can blame it on the user. As far as the phone being under manufacturer warranty they usually just swap it out for me no questions asked. I just always hate when they open the box infront of me and give nothing but the phone....would be nice to have an extra case and charger...LOL..
anyone know if sprint good about swapping phones and if i should do insurance or manufacturer warranty and if i do insurace can i switch to touch or you can only change phone in first thirty days
i got 2 spots in lower left corner
Me too (x3)
I've been through three Sprint-branded titans because of this. I'm 100% sure it's a design flaw. If we all complain at once, HTC might actually listen and make a titan that doesn't do this!
I also have two pea-sized spots in the lower left quadrant of the screen. Doesn't really bother me though, as I only notice it when the phone is booting up.
I've got 3 spots lower-lefthand corner as well on my Mogul.
I made a poll to actually see the statistics of the effects of these Spots on the TITAN / 6800
Feel free to Vote
Hi guys,
New thing, i notice this on both i9100 phones (the one i sended back and the new one from today). There are like to almost same dimension parallel stains/distortions(?) on the bottom half of the screen and you can notice them only if is dark/semi-dark in the room and your phone is in front of a monitor/hdtv with a withe screen, in other conditions they can't be notice and from what i can tell they don't alter the image in any way. I will post a image from the first phone (the second one is almost the same) if you guys notice them or not, or you have a theory, please post.
Thanks.
Looks to me like a small manufacturing mark or defect in the polarising filter on the screen. I wouldn't be concerned with this, i doubt you'll ever get an LCD that doesn't have something like this.
the reason it is only showing up in front of a TV or screen is because the light coming off it is polarised. normally this shouldn't be visible, so the manufacturers aren't concerned
Somebody please correct me if i am wrong
No, i'm not concerned. I think is probably from the machine that holds the glass during production or assembly (because there are two i9100 with the same shape of the stains). I just wandered if other owners of i9100 notice the same thing with their phones, but from what i see nobody bothers...oh well, thanks anyway.
Well my phone doesn't have that. And phones I've had before haven't had that. If it doesn't bother you then that's fine...personally I'd be and would get a replacement.
These phones should be *perfect*
666fff said:
Well my phone doesn't have that. And phones I've had before haven't had that. If it doesn't bother you then that's fine...personally I'd be and would get a replacement.
These phones should be *perfect*
Click to expand...
Click to collapse
Ok sir, i will play this game, lets talk facts:
- This is my second phone after returning the first phone with the same problem and some package issue.
- The two phones come from the same online retailer but diffident distributors, this means is bigger than a batch problem.
- The problem is almost identical (two stains same shape), but visible only in one condition (mentioned above) and only from a very wide angle (btw if you tilt the phone in that light and angle the stains change color from darker to lighter).
- It doesn't affect in any way, shape or form the generated image, it can only be seen with the lcd off and in a fluorescent light.
- If you return for the second time the device, you have to wait for betwin 2-10 days (again) for the service department to come with a resolve and you risk to get a money back resolve, witch mean from 4-14 days to transfer your money in your bank account and after you start from the beginning with another retailer (all retailers have the same distributors).
With all above taken into account, honestly, what would you do?
*Hellover, let's play a game*
:0
I think you're very unlucky to get a replacement with the same problem. Like I said, mine has an absolutely perfect screen, and given the fact this is an expensive flagship handset, everybody should have a perfect screen. Even on cheap phones I've never seen the poor screen QC that I've seen on the GS2, it's a shame. But NEVER accept anything less than flawless. Imagine the blob gets bigger and distorts the image somehow? You will be angry!
Personally, it would be hassle waiting for a replacement or a refund etc, but I'd much rather have my money back or a flawless phone, than hold on to a clearly flawed one. It's bothered you enough to post up on XDA about it. Seriously man, just return it. Maybe get a cheap phone and wait til the Nexus Prime comes out...
666fff said:
*Hellover, let's play a game*
:0
I think you're very unlucky to get a replacement with the same problem. Like I said, mine has an absolutely perfect screen, and given the fact this is an expensive flagship handset, everybody should have a perfect screen. Even on cheap phones I've never seen the poor screen QC that I've seen on the GS2, it's a shame. But NEVER accept anything less than flawless. Imagine the blob gets bigger and distorts the image somehow? You will be angry!
Personally, it would be hassle waiting for a replacement or a refund etc, but I'd much rather have my money back or a flawless phone, than hold on to a clearly flawed one. It's bothered you enough to post up on XDA about it. Seriously man, just return it. Maybe get a cheap phone and wait til the Nexus Prime comes out...
Click to expand...
Click to collapse
GOD Damm it...man! Now i have to w8 for the "money back guarantee!!!"... i send it back because of YOU!....no man, thanks, you are right, i will settle for one with flawless everything. I attached a picture with the old one and the ex new one side by side.
I will change the retailer. lets hope third is a charm...
Later.
Well, third device, second retailer, same defect. I'm done, i didn't try the withe version but then again i don't like withe, so i will keep this one.
That sucks man. You could upgrade to galaxy nexus soon though!
This GT-P7510 with me began to show some reddish display problem. Below is the 10-second video. The 1 minute video I have a problem uploading as of now, but working on it.
Code:
http://youtu.be/SG3A13qesWY
Once the redness takes over the screen (0:05 onwards), the tab will have reddish gradients especially visible when viewing videos, full screen colored pictures, or operating the camera, something like in 256 colors mode or less with red gradients. Its not seen on this short video, but can be seen on the next video still in the works of uploading.
Aside from that, the tab works perfectly normal. When in low brightness and used for everything else aside video, the issue is not much noticeable can it can be used just as any other normal fully working units.
Now my problem is I don't have warranty as unit came from abroad and after bringing the unit to local Samsung, I somehow feel that they don't want to spend time to think about the issue thru the way they talk with me. Looks like they have to improve their staff for customer service attitude but that's not the point of this post. Anyway, the proposal to me after having the unit with them for more than a week for assessment was to "replace the screen and camera". I did not have it repaired for the moment so I can think about it carefully and ask for recommendations.
I mean, hello. All works well aside from that reddish tint. I completely understand that all Galaxy Tab 10.1 are less than a year old and all warrantied so doing replacement will probably fix the problem and with least use of brains. I guess that's the protocol for all 10.1 units with any hardware issue as Samsung will cover the warranty.
However, didn't they think maybe something just need replace on the board, like perhaps just the CPU/GPU chip or somewhere similar? The screen is the most expensive part of the device and if that's the one need replacement then it already goes to the level of thinking of the thing is already in the borders of "beyond economical repair".
Also, where did the idea the camera needs replacement as well? I will do a testing of a video call and see if the other party will see me reddish and will update this post.
I've thought of several options:
1. Auction it off whilst being honest with the issue of course, letting the market dictate the price by starting a low bid.
2. Just use it (or have a toddler/kid play use it), live with the issue for the moment. I play with it also in terms of testing custom ROMs and curious of the upcoming ICS onto it. I can prefer not to use it as I have a competitor tablet as well.
3. Wait it out for this tab10.1 to go mainstream to the masses and mature, when many owns it more chances of parts coming along and 3rd party repair technicians that can do isolation and swap out parts with a worse unit (ie. broken screen).
4. Wait it out, then go back to Samsung which probably by then knows already how to use brains to isolate the issue and provide a knowledgeable recommendation as probably that time they handle out of warranty units. Also, hopefully by then whatever replacement part cost should have gone down.
As like all my other stuff, the thing is mint, screen protector on & back protected by TPU (whilst the back plastics are still there intact) even before it was used, boxes and all accessories are as new, the power adaptor still has its plastic skin on. That's why I am kind of "attached" to the unit, this is something that has no physical sign of use at all.
Any futher recommendations or other inputs on how to move forward with this?
Samsung concern
Hi,
Good day. I would like to ask your conctact information (email address and contcat number) in order to settle your concern. Kindly send to my personal email at [email protected].
Thank you,
Cris
Hey guys, so it seems I have a near perfect HTC One, where I even don't have that gap at the top, but I do however have on the left side near the top left corner a small manufacturing defect that leaves about 2-3mm of the LCD edging out a bit making it feel as if brushing against a sharp ruler on that spot. I rarely have my hand there to really feel that defect through natural use of the phone and certainly not visible unless specifically looking for the LCD edge line very very closely, my concern is if I go in and swap the phone that the swapped phone will have other things wrong with it.
Should I bother replacing? I have no experience replacing/exchanging the same exact phone for a better build quality so this is why I ask.
It's a roll of the dice..
My original pre-order was almost mint but had a similar / minor flaw. I called AT&T and they sent me a replacement..
The replacement they sent had a more brown'ish looking screen and the backlit buttons were very dim. It also had a small gap on the top.
I kept the original and sent back the replacement that had just arrived.
I then went to an AT&T store and the replacement he brought out had some flaw where the backlit buttons would only turn on if it was pitch dark. I refused that replacement and still have my original pre-order One.
If you have one that's close to mint and it only has a minor flaw, I'd keep it..
My .02
raqball said:
It's a roll of the dice..
My original pre-order was almost mint but had a similar / minor flaw. I called AT&T and they sent me a replacement..
The replacement they sent had a more brown'ish looking screen and the backlit buttons were very dim. It also had a small gap on the top.
I kept the original and sent back the replacement that had just arrived.
I then went to an AT&T store and the replacement he brought out had some flaw where the backlit buttons would only turn on if it was pitch dark. I refused that replacement and still have my original pre-order One.
If you have one that's close to mint and it only has a minor flaw, I'd keep it..
My .02
Click to expand...
Click to collapse
By your descriptions this phone's QC sounds like a piece of ****.
akira02rex said:
By your descriptions this phone's QC sounds like a piece of ****.
Click to expand...
Click to collapse
I don't think it's any secret that HTC has a few QC problems to correct..
The normal user would probably never notice to be honest. We are the 1% that are hardcore users and notice everything.
Most people open the box, turn it on, and don't even arrange their icons never mind tinker..
None of the 3 I had were serious flaws that a normal user would even notice..
raqball said:
I don't think it's any secret that HTC has a few QC problems to correct..
The normal user would probably never notice to be honest. We are the 1% that are hardcore users and notice everything.
Most people open the box, turn it on, and don't even arrange their icons never mind tinker..
None of the 3 I had were serious flaws that a normal user would even notice..
Click to expand...
Click to collapse
I don't think their parts are manufactured to a tolerance small enough. It should be down to about 0.001" instead of around 0.003".
raqball said:
I don't think it's any secret that HTC has a few QC problems to correct..
The normal user would probably never notice to be honest. We are the 1% that are hardcore users and notice everything.
Most people open the box, turn it on, and don't even arrange their icons never mind tinker..
None of the 3 I had were serious flaws that a normal user would even notice..
Click to expand...
Click to collapse
True.
akira02rex said:
By your descriptions this phone's QC sounds like a piece of ****.
Click to expand...
Click to collapse
It was the same with the One X unfortunately.
Sent from my HTC One using XDA Premium HD app
raqball said:
It's a roll of the dice..
My original pre-order was almost mint but had a similar / minor flaw. I called AT&T and they sent me a replacement..
The replacement they sent had a more brown'ish looking screen and the backlit buttons were very dim. It also had a small gap on the top.
I kept the original and sent back the replacement that had just arrived.
I then went to an AT&T store and the replacement he brought out had some flaw where the backlit buttons would only turn on if it was pitch dark. I refused that replacement and still have my original pre-order One.
If you have one that's close to mint and it only has a minor flaw, I'd keep it..
My .02
Click to expand...
Click to collapse
Thanks for sharing your experience, definitely going to stick with this one then considering the hassle and very low probability of finding that "perfect" One.
Also, I want to clarify that the phone is absolutely stunning every time I pick it up and am impressed and excited by it just as I was when watching videos or reviews for it before its release while waiting for my preorder. I've had it since the 18th and certainly not bored with it, which goes to show for something I think. These minor QC issues aren't even noticed by the larger majority, as said in previous post.
Thanks guys/gals, my nerves are calmed about exchanging it
Breaking: Samsung Galaxy S23 Ultra UK units have screen defects, Samsung replied - SamNews 24
Samsung has recently launched the Galaxy S23 Series and some users started reporting that the screen of the ... Read more
www.samnews24.com
https://twitter.com/i/web/status/1625432044581822464
Mine unit from Poland also have this... More over i found one redditor that have bended unit.. I put mine on leveled (screen side) surface and also is bended... So meny $ a issues...
Check yours...
I am not going to defend Samsung etc, however if your unit is broken, got defects, or you are not happy with something - just send it back, ask for replacement or just return it then buy new one.
It's not just his... looks like a lamination issue.
Not something you should see on a flagship display.
Rather than owe up to it Samsung is making excuses saying it's normal. Translation: there must be a lot of them with this defect...
Joloxx9 said:
I am not going to defend Samsung etc, however if your unit is broken, got defects, or you are not happy with something - just send it back, ask for replacement or just return it then buy new one.
Click to expand...
Click to collapse
First: If you were read article you will knew that Samsung said it is manufacturing side effect so maybe it is not so obvious to return the unit. The defect is in the same place on all reported phones... Could be hard to get one without it as guy in twitter try 2 times and both have the same issue.
Second: If you were look inside the twitter comments you will see that it is not only uk but also in usa and other regions that are affected.
Third: 23u is my primary phone, so not so easy to just return it and stay without the phone as i also use esim. And more over i can get another unit with the same defect or even they will not accept it as they mention as it is side effect of manufacturing.
Right now it is not disturbing the use of the phone, but as i know it is there it is quite not comfy...
It's really irritating that people look for this nonsense that doesn't affect the functioning of the phone one iota and then share it around and ruin everyone else's enjoyment of their devices.
I can confirm that my US Ultra has this. Never would have seen it if it wasn't pointed out.
aureum said:
First: If you were read article you will knew that Samsung said it is manufacturing side effect so maybe it is not so obvious to return the unit. The defect is in the same place on all reported phones... Could be hard to get one without it as guy in twitter try 2 times and both have the same issue.
Second: If you were look inside the twitter comments you will see that it is not only uk but also in usa and other regions that are affected.
Third: 23u is my primary phone, so not so easy to just return it and stay without the phone as i also use esim. And more over i can get another unit with the same defect or even they will not accept it as they mention as it is side effect of manufacturing.
Right now it is not disturbing the use of the phone, but as i know it is there it is quite not comfy...
Click to expand...
Click to collapse
First - I read it, if you are not happy with the product, don't use it, simple. You still have 14 days to send it back if you are not happy, vote with your wallet.
Second - And? Not sure how big % of phones got that issue, but same as above applies, if people are not happy they should send units back. Maybe then samsung would acknowledge issue.
Third - No one force you to stay without phone, if you sold etc. your previous one or sent it back for trade in, then make a complain to Samsung.
And fourth, if you read my post with understanding you would get that I do not defend them. Sending back bad/wrong/broken etc product is our right, Samsung and S23 is not the only phone on the market, if you have issues with them, than feel free to buy something else.
I was angry with oneplus few years ago and guess what, I am on samsung now.
EtherealRemnant said:
It's really irritating that people look for this nonsense that doesn't affect the functioning of the phone one iota and then share it around and ruin everyone else's enjoyment of their devices.
I can confirm that my US Ultra has this. Never would have seen it if it wasn't pointed out.
Click to expand...
Click to collapse
We should not talk about any issues regarding quality of expensive phone to not irritating ppl? Hmm m ok.
blackhawk said:
It's not just his... looks like a lamination issue.
Not something you should see on a flagship display.
Rather than owe up to it Samsung is making excuses saying it's normal. Translation: there must be a $hit load of them with this defect...
Click to expand...
Click to collapse
If that's what they say and your unit have it, vote with you wallet and send it back, there will be no change when people moan on this forum and Samsung keep their sales.
aureum said:
We should not talk about any issues regarding quality of expensive phone to not irritating ppl? Hmm m ok.
Click to expand...
Click to collapse
This is nothing but people hunting for reasons to dislike the phone. It has zero effect on functionality and you have to really be looking to even see it. It's a nothingburger discovery some iPhone fanboy found and put on Twitter to cause drama.
aureum said:
We should not talk about any issues regarding quality of expensive phone to not irritating ppl? Hmm m ok.
Click to expand...
Click to collapse
The problem is it's not supposed to be there at all. Not on my N10+'s. On a display that's not acceptable. It's a manufacturing defect and right where it's always in your face.
Worse, pretty sure Samsung was aware of this defect but they shipped them anyway. Like a brat they do what they want then make lame bs excuses for their actions. This isn't a injection molding tab Sammy, it's a screw up.
At this point there's no telling if over time it will get worse and/or spread. I'd return it for a cash refund especially at this price point, where the defect is and Samsung's condescending attitude.
but this is only visible with a strong light source, with certain angle of light with screen off. it has no impact on usability. i have seen it in the past on other curved displays
Edited by moderator to correct formatting
I upgraded to s23u with EE and i got it on 13th , 512gb ,green. Everything fine,until 3 days later when i installed a Samsung screen protector on,using a flashlight i was eyeballing for dust particles using a sticker. Right bottom corner i noticed a smudge, wiped off,still there, anyway upon close look ,in certain angle using the flashlight, i noticed this crease/bubble/dent around 4mm in width and 2mm height . To me it looks like a dent inwards rather than a bubble. Checked my pixel 7pro,nothing, checked my missus s21plus(flat screen),nothing, then i remembered i have stashed a galaxy s8(still works a take faster photos than s23u though) anything like this,screen was perfect.
Don't get me wrong, only in bright light ,shining directly on the screen you can see it. The touch screen works perfectly.
I contacted EE, the tech support said it looks like delamination or sort and could spread in time, right ,i said i do like the phone and i would like an exchange. EE delivered next day the replacement, as you guessed, same issue, this time half in size,almost not visible, but because i knew where and how to look ,i spotted it right away. Also very fine crease on the right,but almost not visible(unless you know what to look for).
Can i live with this ,yes i can,do i want to take a risk,thinking that potentially, ot could spread over thetime,hmm ,i don't. Opened a second return.
For ppl who said that this is not a big deal,remember, th ise damn phone is expensive and it should be perfect,like my previous s22ultra amd my 5 years old S8
I attached some photos 1,the first phone and 2
glad i am not that inquisitive otherwise i would still use nokia 3110
My S23 Ultra has it. Then I just realized after a year of using my S22 Ultra that this is the case as well... Guess it doesn't really matter.
nawat said:
My S23 Ultra has it. Then I just realized after a year of using my S22 Ultra that this is the case as well... Guess it doesn't really matter.
Click to expand...
Click to collapse
even my old S8 has it
EtherealRemnant said:
It's really irritating that people look for this nonsense that doesn't affect the functioning of the phone one iota and then share it around and ruin everyone else's enjoyment of their devices.
I can confirm that my US Ultra has this. Never would have seen it if it wasn't pointed out.
Click to expand...
Click to collapse
I'm still having trouble seeing it in these pictures, even when it's directly pointed out, lol. I'm not gonna examine my phone. It looks generally fine and I'm gonna stick with it.
aureum said:
We should not talk about any issues regarding quality of expensive phone to not irritating ppl? Hmm m ok.
Click to expand...
Click to collapse
I think the issue is that most people wouldn't even notice if someone didn't point it out to them in special lighting. I think you should be able to discuss and point out anything you deem flawed. But on the other end you should also expect pushback from people who think you are just being spoiled when you have the option to return it. I have noticed it on my Galaxy S23 Ultra US version but only by looking at it in lighting. I think the device is fantastic and even with that little flaw I will keep my device since I can't really notice it since I have a case on it.
catalin78 said:
I upgraded to s23u with EE and i got it on 13th , 512gb ,green. Everything fine,until 3 days later when i installed a Samsung screen protector on,using a flashlight i was eyeballing for dust particles using a sticker. Right bottom corner i noticed a smudge, wiped off,still there, anyway upon close look ,in certain angle using the flashlight, i noticed this crease/bubble/dent around 4mm in width and 2mm height . To me it looks like a dent inwards rather than a bubble. Checked my pixel 7pro,nothing, checked my missus s21plus(flat screen),nothing, then i remembered i have stashed a galaxy s8(still works a take faster photos than s23u though) anything like this,screen was perfect.
Don't get me wrong, only in bright light ,shining directly on the screen you can see it. The touch screen works perfectly.
I contacted EE, the tech support said it looks like delamination or sort and could spread in time, right ,i said i do like the phone and i would like an exchange. EE delivered next day the replacement, as you guessed, same issue, this time half in size,almost not visible, but because i knew where and how to look ,i spotted it right away. Also very fine crease on the right,but almost not visible(unless you know what to look for).
Can i live with this ,yes i can,do i want to take a risk,thinking that potentially, ot could spread over thetime,hmm ,i don't. Opened a second return.
For ppl who said that this is not a big deal,remember, th ise damn phone is expensive and it should be perfect,like my previous s22ultra amd my 5 years old S8
I attached some photos 1,the first phone and 2
Click to expand...
Click to collapse
return it and get your previous S22 Ultra.
I am not seeing it on mine but I could be blind
duckfart said:
I am not seeing it on mine but I could be blind
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Click to collapse
It's probably present on certain batches; some will have it, others not. A major QC screw up. If the defect was minor you wouldn't be able to see it at all.
This is a defect that could effect the survivability of the glass. Glass is subject to some of the laws of hydrodynamics. This deformity causes new stress points. It may not crack there but in another area of the display, hydrodynamics. Glass is a peculiar substance with bizarre properties. Of course if it breaks Samsung will say it's your fault for dropping it.
DON'T SAY YOU WEREN'T WARNED