Play store does not work - Galaxy S III Q&A, Help & Troubleshooting

Hello.
My friend has an i9300 with stock 4.1.2 firmware.
Today he told me his Play store didn't work. When he tried to download an app, after he pushed on the download button, the play store app just restarted itself and went back to the main screen, so it was not possible to download anything.
I went into the app info of the play store, and deleted all data and cache data, without success. The version was 3.10.10 and there was an "uninstall updates" option, so I thought it might be some broken update that caused the problem, so I tried to uninstall updates. Then the version went back to 3.9.16, and since then the app won't even start (crash to home screen).
Is there any way to reinstall the play store? or do I need to flash a new ROM?
Since I am a total noob when it comes to that particular device, please bear with me. Thanks.

romitkin said:
Hello.
My friend has an i9300 with stock 4.1.2 firmware.
Today he told me his Play store didn't work. When he tried to download an app, after he pushed on the download button, the play store app just restarted itself and went back to the main screen, so it was not possible to download anything.
I went into the app info of the play store, and deleted all data and cache data, without success. The version was 3.10.10 and there was an "uninstall updates" option, so I thought it might be some broken update that caused the problem, so I tried to uninstall updates. Then the version went back to 3.9.16, and since then the app won't even start (crash to home screen).
Is there any way to reinstall the play store? or do I need to flash a new ROM?
Since I am a total noob when it comes to that particular device, please bear with me. Thanks.
Click to expand...
Click to collapse
Friend find attachment and instol it. after that all ok

Flash the same stock rom without wiping data or cache..since you are using the same rom personal data and files and settings configured will not be lost...it may help
Sent from my GT-I9300 using xda app-developers app

sam77744 said:
Friend find attachment and instol it. after that all ok
Click to expand...
Click to collapse
hi, thanks. But will it install since a newer version is already installed?
jj_94 said:
Flash the same stock rom without wiping data or cache..since you are using the same rom personal data and files and settings configured will not be lost...it may help
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
hi, by stock I meant the original firmware that came with the phone, it is not rooted. Is it possible to do the same with the original samsung firmware? and if it is, will I need to root and install recovery?

No...you dont need to root or install recovery to flash the stock rom over the current rom

romitkin said:
hi, thanks. But will it install since a newer version is already installed?
.
hi, by stock I meant the original firmware that came with the phone, it is not rooted. Is it possible to do the same with the original samsung firmware? and if it is, will I need to root and install recovery?
Click to expand...
Click to collapse
yes when u reboot phone its auto update

Manage apps/Google play & Google services framework......clear data/reboot

jj_94 said:
Flash the same stock rom without wiping data or cache..since you are using the same rom personal data and files and settings configured will not be lost...it may help
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
thx will give it a try

Related

I got a big problem HELP!!

Yesterday I rooted my Nexus S and installed cm7 but i didnt install google apps (because i accidently clicked cancel for installing google apps). So now i dont have market or gmail. Then i tryed installing MIUI again but ROM manager keeps telling me that I have to update it. So i'm stuck without any market, gmail, and even all my contacts. My phone doesnt let me log in with my google account. HELP!! PLEASE!!
Sent from my Nexus S using Tapatalk
Wipe all and reflash the rom
Wipe all and reflash the rom
Click to expand...
Click to collapse
Do you mean doing a factory wipe and reinstalling the rom?
Sent from my Nexus S using Tapatalk
ljordan2 said:
Do you mean doing a factory wipe and reinstalling the rom?
Sent from my Nexus S using Tapatalk
Click to expand...
Click to collapse
Yes do a factory reset
You have to flash gapps in recovery. You can find them here: http://goo-inside.me/gapps
I don't know which version you need. I've been running MIUI for the past six months, so I haven't had to bother.
I suggest doing your flashing manually through recovery from now on. You have much more control over what you're doing, and the knowledge alone will save you from trouble in the future. If you don't know how, there are plenty of guides that will explain it... just search.
Sent from my Evo + MIUI using Tapatalk!
You can also flash GAPPS from the ROM Manager app...

Remove root. Help need please

Hi,
I am rooted on my S3 and all is good. However, my Father also has an S3 and last week he was talked into rooting it by his Grandson. All went well but long story short he was not happy with having a rooted phone so has decided to remove root. He has now done so by following various guides. He used Triangle away which he says went successfully and has used Odin to put the latest stock firmware on the phone which again he says went successfully. I was not there when he did all this but phone seems all good.
Except one thing. He has tried to install a couple of apps he had before rooting. Barclays bank app and Sky Go app. After installation these apps are saying they will not work on a rooted phone, but it's not rooted any more. I have booted into recovery using Volume down, power and home buttons and it says custom firmware / rom, I can't remember exact wording, but it says no. Also in the phone menu where a rooted phone says modified in device status it says normal or whatever it should say. Again can't remember exactly but all looks like no root present.
Anyone got any ideas on this? As I am rooted on my S3 and never un-rooted it yet, I do not know if he should have done something else. Will he have to root again to run triangle away or anything else. Or can this be fixed as the phone is at present?
Thanks for any help guys.
Cheers, Rich
Three6ty said:
Hi,
I am rooted on my S3 and all is good. However, my Father also has an S3 and last week he was talked into rooting it by his Grandson. All went well but long story short he was not happy with having a rooted phone so has decided to remove root. He has now done so by following various guides. He used Triangle away which he says went successfully and has used Odin to put the latest stock firmware on the phone which again he says went successfully. I was not there when he did all this but phone seems all good.
Except one thing. He has tried to install a couple of apps he had before rooting. Barclays bank app and Sky Go app. After installation these apps are saying they will not work on a rooted phone, but it's not rooted any more. I have booted into recovery using Volume down, power and home buttons and it says custom firmware / rom, I can't remember exact wording, but it says no. Also in the phone menu where a rooted phone says modified in device status it says normal or whatever it should say. Again can't remember exactly but all looks like no root present.
Anyone got any ideas on this? As I am rooted on my S3 and never un-rooted it yet, I do not know if he should have done something else. Will he have to root again to run triangle away or anything else. Or can this be fixed as the phone is at present?
Thanks for any help guys.
Cheers, Rich
Click to expand...
Click to collapse
try doing a factory reset
Has it got a custom ROM or stock ROM? could be due to a custom ROM maybe?
Sent from my GT-P7510 jellybeaned up!
slaphead20 said:
try doing a factory reset
Click to expand...
Click to collapse
Hi,
Good idea. Just so I can warn him, I'm guessing this will wipe the phone and he will have to re-run setup etc?
Three6ty said:
Hi,
Good idea. Just so I can warn him, I'm guessing this will wipe the phone and he will have to re-run setup etc?
Click to expand...
Click to collapse
Sorry, just looked on mine and confirmed my question above. It will wipe the lot.
danmorley0702 said:
Has it got a custom ROM or stock ROM? could be due to a custom ROM maybe?
Sent from my GT-P7510 jellybeaned up!
Click to expand...
Click to collapse
It's a stock rom. Downloaded from the official rom thread on here
Three6ty said:
Sorry, just looked on mine and confirmed my question above. It will wipe the lot.
Click to expand...
Click to collapse
yup, it wipes all user data and apps, let us know if it works after doing this
Hi,
My father did the factory reset today and it wiped his phone and he went through the new set up. However he still can't install some apps as they are still saying they do not support rooted devices. I just can't figure it out. Any ideas please guys. Thanks
Cheers, Rich
Three6ty said:
Hi,
My father did the factory reset today and it wiped his phone and he went through the new set up. However he still can't install some apps as they are still saying they do not support rooted devices. I just can't figure it out. Any ideas please guys. Thanks
Cheers, Rich
Click to expand...
Click to collapse
One basic question..are you still able to go into recovery..vol up+power+home..if yes you are still rooted...you need to find your stock firmware and flash it via odin
check if it was a stock firmware your father flashed orcustom ROM o.follow this guide to do it again
http://forum.xda-developers.com/showthread.php?t=1710613
zoot1 said:
One basic question..are you still able to go into recovery..vol up+power+home..if yes you are still rooted...you need to find your stock firmware and flash it via odin
check if it was a stock firmware your father flashed orcustom ROM o.follow this guide to do it again
http://forum.xda-developers.com/showthread.php?t=1710613
Click to expand...
Click to collapse
Hi,
Just tried that and the S3 will not go into recovery via volume up, power and home. Tried several times and it just powers up as normal. He has just tried his banking app and it's telling him the phone is rooted. I'm stumped on what to do.
Cheers, Rich
Sounds like maybe triangle away didnt properly remove the count, was the firmware he downloaded the official one for his phone? Was it previously branded or anything like that?
go supersu and click remove root
Three6ty said:
Hi,
Just tried that and the S3 will not go into recovery via volume up, power and home. Tried several times and it just powers up as normal. He has just tried his banking app and it's telling him the phone is rooted. I'm stumped on what to do.
Cheers, Rich
Click to expand...
Click to collapse
Did you try redoing the steps mentioned in the thread??
Also clear data from that app..just a mention
Sent from my GT-I9300 using xda app-developers app
Hi,
He has superSu on the phone. Presumably it has downloaded from the play store when restoring the phone. However, he tried to uninstall it which just removed the updates. Couldn't go any further. It is now asking for updates which he has done. But when he tries to launch Super SU it says no apps configured and won't go any further. I think the fact that super su is on the phone, the apps are thinking it is rooted. I am doing this all over the phone so can't see what's happening.
I'm wondering if the way to go now would be another factory reset and when restoring everything, try not to let play store instal super su. Would this be the way to go, or can we get super su off the phone without a reset?
Cheers, Rich
Try uninstalling super su with titanium backup. Then factory reset. Are you sure you have flashed a stock ROM and not a rooted one. This doesnt sound right.
Sent from my GT-I9300 using xda premium
Why not try reflashing again with original firmware via odin.
Sent from my GT-I9300 using xda app-developers app
zoot1 said:
One basic question..are you still able to go into recovery..vol up+power+home..if yes you are still rooted...
Click to expand...
Click to collapse
Didn't know there was something like that. Now I am on stock and un-rooted. I can still go into the recovery by pressing vol up+power+home keys.
Hi,
Trying to do these things with him over the phone ain't easy. I may just go and get the phone and do it myself.
He does have supersu on the phone and it is working, well it's installed anyway but obviously does not do the root things as the phone is un-rooted. There is an option in supersu settings to remove root but will this work as the phone is not rooted? Question is how on earth do I remove supersu. Do i need to re-root and remove it that way?
Cheers, Rich
yldlj said:
Try uninstalling super su with titanium backup. Then factory reset. Are you sure you have flashed a stock ROM and not a rooted one. This doesnt sound right.
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
Can't uninstall via Titanium backup as he is no longer rooted unless he roots the phone again. It is a stock rom. It was downloaded via the official rom thread on here.
http://www.unlimitedtips.com/2012/06/how-to-unroot-samsung-galaxy-s-3.html
This works very well for me

[Q] Help with Xperia X8; Problem with Rom and phone

I'll start from the start and keep it brief. I have an old Sony Xperia X8 E15i and recently I decided to root the phone with SuperOneClick. The rooting was sucessfull and I decided to install a few apps that take the privelage of a rooted phone. I first got Root App Delete and I uninstalled apps that came with the phone (system apps) including the android browser, facebook and some other useless apps like foursquare. The phone was running fine for a long time I used Opera as my default browser since I uninstalled the original one.
After this I got an SD card for the phone and it was compatible and everything was still running smooth but then I went on SuperUser and saw a notification about an update for the su binary. I tried to update it, it failed on the last few steps a couple of times but after retrying it eventually worked. After this I tried to go on the Android Market and it said the Market process has closed unexpectadely. I tried rebooting the phone, clearing the cache of the market and eventually gave up.
So I decided to uninstall the market application in the hope that I could try and find a different apk for it which I could reinstall. I managed to uninstall the market however when I tried to reinstall it using an apk I downloaded it failed. Then I figured if I factory reset the phone the market application would be working and back again. But when the reset was done the phone came back with no Browser, no Market and no way of syncing with my google account or downloading any apps to browse the internet with. I tried installing apps through my laptop on Google Play but like I said as there was no way of syncing with my account it could not be done. Then the only thing I could think of was to try and flash the ROM but when I tried to root the phone it kept on failing.
I just want to know what I should do to either get all the original apps of my phone back or how to get a new rom that I can install onto the phone. If you need details on why it fails to root I could screenshot or give you a copy paste. I greatly appreciate any help.
Thank you in advance.
Can someone please check this out. Like I said just ask if you need more information.
bump,...
The last resort is to use Sony update service application
Sent from my LT30p using xda premium
josephnero said:
The last resort is to use Sony update service application
Sent from my LT30p using xda premium
Click to expand...
Click to collapse
What is this? Does it just update your phone through usb and could this actually help? Could you give me any information at all please?
It will restore your phone like new.do you have unlocked bootloader?if so, don't use sony update service
Sent from my LT30p using xda premium
josephnero said:
It will restore your phone like new.do you have unlocked bootloader?if so, don't use sony update service
Sent from my LT30p using xda premium
Click to expand...
Click to collapse
I used Sony PC Companion and reset the phone. Everything's working perfectly.
It's resolved.
A: Use PC Companion in order to reset your phone.
thats same as update service.i am glad you phone is fixed
wrong thread

[Q] Google Play No Connection

Hi,
I'm currently using a Nexus 7 (2012 model) running Android Jelly Bean 4.3. I've been having a strange issue where the Google Play app keeps saying there is no connection. This has also occurred in the Youtube app. I have tried changing my time manually, rebooting my device, and uninstalling updates, to no avail. I am currently unlocked and rooted, and using TWRP as my recovery. What can I do to fix this problem?
Update
So after a painful night of trying to fix this problem by myself, I tried installing a custom rom: Liquid Smooth. When I installed it, Google Play and Youtube seemed to work just fine. At work today though, both apps failed on me again. This proves that it isn't my connection at home. Could it be my Google account? May I please get some help with this problem?
I ve had this one time before... I dont know for shure from where its comming (must be something with the framework) but i do know that the only thing helped that helped me was reinstall official firmware, root it again and install philz recovery...
Do a full wipe and install ROM once again....
droidsinfo said:
I ve had this one time before... I dont know for shure from where its comming (must be something with the framework) but i do know that the only thing helped that helped me was reinstall official firmware, root it again and install philz recovery...
Do a full wipe and install ROM once again....
Click to expand...
Click to collapse
I unrooted and re-rooted my ROM, flashed Philz Recovery and LiquidSmooth, and I'm experimenting with each app I install. I think the problem may have been with either XPrivacy or Freedom with Market Unlocker Pro. In any case, I have uninstalled all 3 of these apps.
Luna-Kunai said:
I unrooted and re-rooted my ROM, flashed Philz Recovery and LiquidSmooth, and I'm experimenting with each app I install. I think the problem may have been with either XPrivacy or Freedom with Market Unlocker Pro. In any case, I have uninstalled all 3 of these apps.
Click to expand...
Click to collapse
Let me know witch one it was...
droidsinfo said:
Let me know witch one it was...
Click to expand...
Click to collapse
Well, turns out it was Market Unlocker Pro which caused the problem, as I haven't gotten this issue in the past few days
Sent from my Nexus 7 using xda app-developers app

[Q] Need to restore P7510 to factory after custom rom

I was experimenting with custom roms (mistake on my part) and got my Galaxy Tab to a version of JellyBean (CM 10.1) that is stable. However, in my noobliness, I didn't realize I couldn't get apps from the app store (makes more sense in hindsight). I also didn't realize that I can't revert easily.
If I connect the device to my computer, it says that Windows doesn't recognize it, and doesn't even acknowledge it in any other way. I tried running Kies, but could only ever get it to go through with the firmware upgrade while in download mode (again, not sure if this is what it was asking for) and even then I'd get an error with a bunch of random boxes for the description. I can get a screenshot of that if necessary.
EDIT: After a long time of inactivity, Kies informs me that the device is not responding.
Apologies if I'm missing something completely obvious, but this is really frustrating, so any help would be appreciated.
you download gapps for android version ???
that gives you Google play etc, I take its saying that on Google play its saying "this app is not compatible with your device "? ... try going to manage applications and clearing the data for Google play.
tip always make a nandroid backup using the custom recovery before installing a new ROM
Sent from my GT-P7500 using xda app-developers app
gordonx10i said:
you download gapps for android version ???
that gives you Google play etc, I take its saying that on Google play its saying "this app is not compatible with your device "? ... try going to manage applications and clearing the data for Google play.
tip always make a nandroid backup using the custom recovery before installing a new ROM
Sent from my GT-P7500 using xda app-developers app
Click to expand...
Click to collapse
I couldn't install gapps because it denies me access to the tablet on my computer. At this point I just want to reinstall ICS and live with it.
http://droidbasement.com/galaxy/roms/cm10.1/p4wifi/US_LPL_4.0.4_bootloader.zip
download the ICS bootloader flash that with Odin
then let's download a stock image for ICS
http://www.hotfile.com/dl/235381348/da6eff6/P7510UBLP4_P7510ZTOLP2_ZTO.zip.html
if the zip/rar file prompt for password,see below
Password: samfirmware.com
USB drivers for Samsung http://db.tt/66rJelZn
so yeah give that a shot hope it helps:beer:
Sent from my GT-P7500 using xda app-developers app
I can't access the files because windows wont recognize it anymore. How am I supposed to put the file on? (Assume I don't have an SD card and don't want one if I can avoid it)
I tried reinstalling Samsung drivers to no avail. However, Odin recognizes it and I was able to load the bootloader.
EDIT: Forgot I can flash roms with Odin. New rom installed, booted with Samsung logo, so far so good
tylerrex96 said:
EDIT: Forgot I can flash roms with Odin. New rom installed, booted with Samsung logo, so far so good
Click to expand...
Click to collapse
Glad I could help Pressing thanks makes me feel better :good:

Categories

Resources