Just wondering if anyone could give me an idea about whats happening with my s2
Sent it away to samsung for repair, the screen under the gorilla glass has cracked for a 2nd time (the phone had never been dropped)
I used the prepaid service to send my phone to them just after new year, i tracked it by royal mail and it arrived and got signed for.
I had been keeping an eye on the service request online and today it changed to say canceled under the status, i have tried phone samsung about what this meant for my repair, the guy on the phone told me he had to send an email to the correct department to get me an update on what is happening and have to wait 24hrs for their reply.
Just curious if anyone here has used this service before? is this a normal thing to happen or has something gone wrong
The first time i had to get a repair i went though phones4u (uk) so i dont know what the correct practice is here.
Just a bit worrying not knowing whats going on ;/
Thanks
Related
So i bought my GS2 on the day it released for at&T aka oct 2nd. Anyways after that , me the clumsy person i am lost the phone a week or so later... and then using insurance got another phone a day or 2 later.. my question is that will the return policy work with the phone that i received so that i can try and get the LTE version aka skyrocket GS2 ( not sure if i really want it but still thinking).. thanks
Usually not, since your replacement phone has a different serial number. Also, if you bought it on the 2nd, your 30 days are up.
yeah it goes by the original purchase date not the replacement date
If you purchased the phone at a corporate store, maybe the manager would make an exception for you... if you can sweet talk them... however, I wouldn't hold my breath..
Also, as far as S/N, you have a fifty-fifty chance that they will even crack open the back cover and compare the S/N... My first SGSII had a bad screen and I walked in and exchanged it... They didn't even look in the box to see if it was in it... They just processed the exchange and handed me a new one...
All that said, I would recommend not being a d-bag by trying to defraud them. It just isn't right. If you are seriously interested in the new phone, just clearly let them know, including the fact that your phone was a replacement under the insurance. Maybe they will say "sure"... But be prepared to for them to say "no". Atleast give them an opportunity to surprise you.
Good luck,
Don
I understand this is not the most appropriate place to post this, but I'm sure many of you have experienced the Samsung Repair Service Centre (I would post this in a Samsung sub-forum but I couldn't find one) and you will be able to give me some advice.
So, if you want the whole story of how my phone got broke, read this: http://forum.xda-developers.com/showthread.php?p=28416155#post28416155
In short, I completely broke my Samsung Galaxy Ace plus the day after I took it out of the box. It's seemingly 100% bricked (literally no sign of life, no lights no screen no sound, nothing).
I phoned Samsung up a couple days later (after nobody replied to my emails) and I organised it to be repaired.
It's been 11 days since I sent it back.
I phoned on the 7th day to ask if it had even got there because there were no updates on my samsung product repair status page since the day I first phoned them up. I also asked if the address I was given was right (Just put on envelope "FREEPOST SAMAN REP", that was it) because it sounded invalid.
I gave them the IMEI and was told that it had reached them. I said thank you and goodbye.
Yesterday, my product repair status had finally updated to : Cancelled by ASC Non Defect (Working properly)
I rang up again.
I was on the phone for 10 minutes with this guy and he told me that they had no record of my phone arriving. He handed me on to his supervisor who I spoke to for a further 20 minutes.
She confirmed that it had not reached them yet or it had been improperly logged or it was lost in the mail.
I sent her a copy of my proof of postage through email in case it was the latter, so they could "organize something for me if it comes to the worst case scenario"
Knowing their reply rate to my emails, I doubt they'll even see it.
So, I sent off my broken phone to them like they told me to, and now they've lost it... or the address they gave me was indeed wrong like I originally expected, however it has not been sent to the return address after 10 days. I doubt the Post Office is at any fault here.
I understand how at the beginning of this mess I was at fault. I made my phone faulty through my own carelessness...
However, since then I feel like there's been an awful lot more Samsung carelessness. And it sounds like if they don't find my phone they won't even replace it, otherwise the woman over the phone wouldn't have been so ambiguous. The way she said it I expected nothing more than book voucher in return for all my trouble and their incompetence.
It's very troubling to think that my £166 may have only bought me just 1 day of pleasure and many weeks of distress.
Anyway, I'm hoping I can make the best out of a bad situation.
I have very little respect for these types of companies, and I have no problem in wrangling out a few pounds from them when they have wronged me. If this doesn't get resolved soon, I'm very tempted to go to Samsung UK directly and ask politely but firmly for a little compensation for all this crap. Maybe one of those Galaxy S3s.
Me and my Dad have been able to get similar compensations for bad service through a letter and a phone call before.
Maybe I can do something similar here.
Does anybody have any helpful advice?
bump
Sent my phone for repair since they don't replace phones on the spot anymore.
Been at repair for 1-2 weeks. Stock ROM
Get a call today saying that a repair would be ~$600, and if I didn't want a repair, that I'd have to pay a mandatory $25 fee just for the analysis since "the software is different" and the mainboard was tampered because apparently I opened it up and played with it. Wtf do I do? This is ****ing ridiculous?
I've never opened up my phone EVER... this just put me in the worst mood. The headphone jack not working was obviously because the headphone jack is broken from not being able to put up with constant usage, not because I tampered with it.
EDIT: I will never purchase another phone from WIND, and will probably cancel my plan with them once I finish off my Tab. Rogers may charge you more per month but all my family members have had warranty issues dealt with immediately and without this kind of bull****
post this in the Howard Forums, you will get more responses there.
Did you ***** them out? I've found *****ing fixes 99.9% of problems between you and big business.
That's terrible though, good luck with that
That effing sucks big time. A close friend of mine sent his WIND Mobile Amaze for repairs to an HTC Authorized service center and had it fixed within two days. I'm planning on doing that instead of giving it to WIND considering the BS you're dealing with now.
I also recommend you post this exact thing on HowardForums or on the MobileSyrup forums for more attention. Good luck.
andy55 said:
Did you ***** them out? I've found *****ing fixes 99.9% of problems between you and big business.
That's terrible though, good luck with that
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Was so dumbfounded when they quoted the repair price
Lol that's not the price for the mainboard, that's the price of the phone when it was released a YEAR AGO
yo2boy said:
That effing sucks big time. A close friend of mine sent his WIND Mobile Amaze for repairs to an HTC Authorized service center and had it fixed within two days. I'm planning on doing that instead of giving it to WIND considering the BS you're dealing with now.
I also recommend you post this exact thing on HowardForums or on the MobileSyrup forums for more attention. Good luck.
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Wind doesn't repair them, they give them to a repair company.
rbaruch said:
Sent my phone for repair since they don't replace phones on the spot anymore.
Been at repair for 1-2 weeks. Stock ROM
Get a call today saying that a repair would be ~$600, and if I didn't want a repair, that I'd have to pay a mandatory $25 fee just for the analysis since "the software is different" and the mainboard was tampered because apparently I opened it up and played with it. Wtf do I do? This is ****ing ridiculous?
I've never opened up my phone EVER... this just put me in the worst mood. The headphone jack not working was obviously because the headphone jack is broken from not being able to put up with constant usage, not because I tampered with it.
EDIT: I will never purchase another phone from WIND, and will probably cancel my plan with them once I finish off my Tab. Rogers may charge you more per month but all my family members have had warranty issues dealt with immediately and without this kind of bull****
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Hey, I am in the same boat as you, sent my amaze in on the tuesday after Thanksgiving just got it back on Nov 2nd , 3 weeks.
Same excuse I was given as you - off warrenty mainboard tampered etc. 600.00 to fix my phone yea right, the phone wasnt even that much when I got it. I was on stock rom, s-on not rooted. The 25.00 fee was waved cause I wasnt going to pay it and my full 80.00 was refunded.
Now I have an electronic brick and I swear I am done with Wind and HTC I will never get an HTC phone again Samsung all the way for me. I wont ever get a device from Wind they dont even have a phone protection plan for situatuions like this. Not to mention the bluetooth on the Amaze is beyond terrible HTC should recall this phone.
It just gets me though that I got the same excuse as you did mainboard tampered etc.
It is like they don't know what is wrong with the phone so they pull an excuse outta there ... so they dont have to replace it.
I have to agree I am gonna call and make a fuss I refuse to have this tab either they wipe it or replace my phone. When I was with Rogers my device was delt with even off warrenty and that was when I did root it. Rogers may charge more but hey I guess the saying is right you get what you pay for, lesson learned!
meh_beh said:
Hey, I am in the same boat as you, sent my amaze in on the tuesday after Thanksgiving just got it back on Nov 2nd , 3 weeks.
Same excuse I was given as you - off warrenty mainboard tampered etc. 600.00 to fix my phone yea right, the phone wasnt even that much when I got it. I was on stock rom, s-on not rooted. The 25.00 fee was waved cause I wasnt going to pay it and my full 80.00 was refunded.
Now I have an electronic brick and I swear I am done with Wind and HTC I will never get an HTC phone again Samsung all the way for me. I wont ever get a device from Wind they dont even have a phone protection plan for situatuions like this. Not to mention the bluetooth on the Amaze is beyond terrible HTC should recall this phone.
It just gets me though that I got the same excuse as you did mainboard tampered etc.
It is like they don't know what is wrong with the phone so they pull an excuse outta there ... so they dont have to replace it.
I have to agree I am gonna call and make a fuss I refuse to have this tab either they wipe it or replace my phone. When I was with Rogers my device was delt with even off warrenty and that was when I did root it. Rogers may charge more but hey I guess the saying is right you get what you pay for, lesson learned!
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How did you get the $25 waived? I have a contact @ a wind store that said almost ALL the phones that come back the repair center says "mainboard corrupted/tampered with"
These guys are thieves. I'm just going to buy Nexus phones straight from google from now on.
Please keep me updated! I have so much work to do this week, 3 upcoming exams i have no time to sit on the phone and argue with WIND atm
I have the same phone. What happened to the phone for it being sent in for repairs?
jgoedhard said:
I have the same phone. What happened to the phone for it being sent in for repairs?
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Headphone jack didn't work properly.
rbaruch said:
How did you get the $25 waived? I have a contact @ a wind store that said almost ALL the phones that come back the repair center says "mainboard corrupted/tampered with"
These guys are thieves. I'm just going to buy Nexus phones straight from google from now on.
Please keep me updated! I have so much work to do this week, 3 upcoming exams i have no time to sit on the phone and argue with WIND atm
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I am getting the run around big time.
At the store I was told "we are just the middle man" call customer service and ask for retention.
I call, the person who answers, as we have come to expect from Wind does not speak English very well and
also has absolutely no idea what anything is. They have no business working in customer service.
I asked to speak to retention I am told oh sorry I can not transfer you to retention unless you are going to cancel your
service. I asked to speak to supervisor and I was hung up on 3 times, never got a supervisor on the line.
I absolutely officially HATE HATE HATE Wind mobile.
I went to a different Wind store to ask them to call for me and I am told oh
you have to go to the warranty store you went to and they can help you, even though the person at the warranty store told me "we are just the middle man" so again worthless Wind employees. I am just very frustrated and pissed off.
I didn't pay the $25 fee because I said no, 3 weeks and it isn't fixed and you think I am gonna pay, nope.
So it was waved.
My next and last step is to speak to the store again and have them call (as I wait) who ever needs to be called so I can file a complaint.
I know I didn't break my phone and I am not gonna be stuck with a tab for it.
Go make friends at a corporate service store.. My guys in oshawa mall have been great!
e-Sex.. All of the carpral none of the tunnel
Here is the short story, I first bought an s4, did not like it... traded it in for the htc one and payed 35 dollars. Then the black comes out at my store! so of course i need the black one, then I trade my silver for the black. Love it. However when i get home the head phone jack on it is damaged and wont play right unless i twist it properly. I take it in and show the guy working there and he sees its broke. Hes like you already traded it in 3 times i cant do it again. im like ITS BROKE! hes like you have to contact HTC now i cant. So i leave all pissed. I'm only 5 days into my 14 day period. Whats my options here? Its annoying that my head phone jack is broke the day i bought it.
I am surprised you were able to exchange the phone the third time. You are technically only allowed one swap per upgrade\activation. So it should have technically ended after the you got the first One.
There are a few options besides contacting HTC:
1) Find out if you have a local AT&T Warranty center. IF they some how have some replacement units in stock they will replace in house. If they do not have it in stock(which im sure they wont this quickly) then they will help you get a replacement with Exchange by Mail. Although, I am fairly certain in the first 14 days they are going to tell you to go back to the AT&T store and have them swap it. So maybe they can notate the account so when you return to the store they can be referenced.
2) Skip the warranty center and call #611. You can file a XBM that way and they will ship you a new phone with a return tag in the box to return the old. Once again, I am fairly certain in the first 14 days they are going to tell you to go back to the AT&T store and have them swap it. So maybe they can notate the account so when you return to the store they can be referenced.
3) Try a different AT&T store. Technically exchanging a phone for Buyer's Remorse and a phone for Defective Equipment are 2 totally different things. I cant guarantee you will have any luck with this.
It is a bummer that you got a defective phone. Hope you can it taken care of quickly. Try to not be a serial returner next time
nicknations said:
I am surprised you were able to exchange the phone the third time. You are technically only allowed one swap per upgrade\activation. So it should have technically ended after the you got the first One.
There are a few options besides contacting HTC:
1) Find out if you have a local AT&T Warranty center. IF they some how have some replacement units in stock they will replace in house. If they do not have it in stock(which im sure they wont this quickly) then they will help you get a replacement with Exchange by Mail. Although, I am fairly certain in the first 14 days they are going to tell you to go back to the AT&T store and have them swap it. So maybe they can notate the account so when you return to the store they can be referenced.
2) Skip the warranty center and call #611. You can file a XBM that way and they will ship you a new phone with a return tag in the box to return the old. Once again, I am fairly certain in the first 14 days they are going to tell you to go back to the AT&T store and have them swap it. So maybe they can notate the account so when you return to the store they can be referenced.
3) Try a different AT&T store. Technically exchanging a phone for Buyer's Remorse and a phone for Defective Equipment are 2 totally different things. I cant guarantee you will have any luck with this.
It is a bummer that you got a defective phone. Hope you can it taken care of quickly. Try to not be a serial returner next time
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Click to collapse
Thanks for the help. I'd try different store but the others don't have it in black. I'm going to call 611 Monday and ask them about the option you gave me. I'm so tired of dealing with the sales reps at at&t. I told them when I went I don't won't to switch for a different phone I just want the same one that actually works. and they all freaked out on me because i switched the other phones. Well this time isnt my fault. Ill let you guys know how it goes. Dosnt at&t have a one year manufacturer defect warranty that they will change it for you? That's option you listed correct?
This the reason why I make friends with people at AT&T stores and starbucks.. you never know when you need someone to do a favor. Kindness goes a long way
Nonetheless, you can do a warranty exchange over the phone with them for up to one year. They will of course ask you to try doing a factory reset first..just play along
It only takes 1 or 2 days shipping when they ship to me in FL.
Sent from my HTC One using xda premium
born_fisherman said:
This the reason why I make friends with people at AT&T stores and starbucks.. you never know when you need someone to do a favor. Kindness goes a long way
Nonetheless, you can do a warranty exchange over the phone with them for up to one year. They will of course ask you to try doing a factory reset first..just play along
It only takes 1 or 2 days shipping when they ship to me in FL.
Sent from my HTC One using xda premium
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REally??? Making friends with people at ATT? I can see you drink Starbucks everyday and hence making friends there, but how often do you go in an ATT store? You must be bored or got nothing to do.
silkshocker said:
REally??? Making friends with people at ATT? I can see you drink Starbucks everyday and hence making friends there, but how often do you go in an ATT store? You must be bored or got nothing to do.
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Funny. Striking up conversation with people in the customer service and sales industry is just being polite. Do you think they want to help someone out if they have to deal with someone being rude? Not really. The phone being broke isn't something they did maliciously..so you drew the short straw on the device; show respect to those that can take care of the problem. Most of the time they will do a "one time" replacement for being nice. Have a nice day.
Sent from my HTC One using xda premium
I got my Galaxy S4 about 10 days ago and now as the outlook on unlocking the ME7 firmware is looking bleak, I'm inclined to see if I can get a return to Verizon on my 30 day warranty to hope I get a device with the original firmware. I had upgraded to the ME7 OTA shortly after I got it... I didn't really think twice about it when I was doing it and ended up regretting it that very night when I checked XDA for the first time about my new phone.
So I'm posting to ask for some opinions and ideas about this process... I assume I'm going to have to have some good excuse for the exchange and I'm sure I'm going to have to incur at least the $35.00 restocking fee. So, does anyone with experience with Verizon know the process well? What kind of fees am I looking at? It is worth it to attempt this? Does anyone have any ideas for reasons to tell them for the exchange? I want to just tell them that I updated system software and I'm unsatisfied with the responsiveness of the device after I did this and I'd like to exchange it, but I'm not sure if that'd be good enough for them. What do you all think?
Thanks.
EDIT: By the way, I didn't buy any insurance, if that matters.
If you are under 14 days you can exchange for another phone for $35 or return completely. No excuse needed. You can be unsatisfied changed your mind whatever. Doesn't matter. So yes your reason of not being satisfied is good enough.
Just tell them im either returning it or you can swap it with a new phone. . Either way I'm not keeping this phone. . Nothing wrong with it I just want an older firmware. . Under 14 days your good.
I was in the exact same boat you were in about two weeks ago. I brought my phone in and claimed that I wanted to exchange it for a white version (I had the black one). The sales rep who was doing the exchange was the same guy who sold it to me, (whom I had told of my plans to root it and flash CM10 onto it), and asked if that was really the reason why I wanted to exchange it. I told him that the phone had downloaded ME7, and I was hoping to get a new phone with MDK on it. He brought out another black S4 to me, and charged me nothing. He put it in the system as a failed update. Good guy saved the day!
My take: Go in, tell them your phone updated itself without prompting you, and you'd like a new phone. Don't mention anything about rooting/bootloaders, and if they ask for a better reason, ask to switch to a different color. Chances are you'll end up footing the $35 restocking fee.
Thanks, guys.
I went into a Verizon store today to try to get the exchange and got hassled... the guy insisted that there must be something wrong with the phone in order to exchange the device for an identical model or they would have to charge me the full, unsubsidized price. Of course, if I wanted to get the same phone with the other color it would only cost a restocking fee... go figure. I went on a rant about how that made no sense and that I wouldn't sit there trying to make it crash in front of them because it could take hours. He told me it was impossible, but I could call the Verizon help line and if they think that's a sufficient reason maybe they'd do the exchange.
So I went home, called the help line, got a guy in a minute and five minutes after that they are shipping my replacement device at absolutely no cost. No restocking fee or anything as he said it was a swap-out and the restocking fee doesn't apply. Of course, my only worry is with what the guy at the store said where they might charge me the full price if they find nothing wrong with it. However, the guy on the phone didn't make any mention of that possibility and I told him no lies... I said I updated system software and the phone has been much less stable, it crashed a few times (which is true), and I got advice from others stating they had similar issues with the new system software and that they got a replacement from Verizon. All that considered, is there any chance they might charge my account?
Anyway, I'm hoping they won't and I'm happy for the moment because I'm one step closer to getting a custom rom on my new phone. Hopefully... I still wouldn't know what to do if they actually send me a new device with ME7 on it. Maybe I shouldn't count my chickens until it arrives. I guess I'll know by the weekend if I'm a happy camper or not.
Thanks again for the advice.
Theyre probably starting to catch on with all the returns theyve been having.
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