Somehow my LCD panel cracked today, split right in half so I no longer have a display. Where can I buy a good quality replacement aside from the probable junk ones from China on ebay?
jerry43812 said:
Somehow my LCD panel cracked today, split right in half so I no longer have a display. Where can I buy a good quality replacement aside from the probable junk ones from China on ebay?
Click to expand...
Click to collapse
I'm not sure why you think it's junk. Almost sure you know very little about the manufacturing process of the so-called "quality" LCDs. Even less about where the "junk" comes from and how it gets into the Chinese hands (Hint: Made in China). Open your device and look for something fabricated elsewhere. There are some stores in the States, but they do not differ in terms of quality because they come from the same source. You can try Asus. But if your original lcd is any indication, it probably came from the same guy in China too. That's why it cracked for no good reason. Your pick. Same lcd from Asus for a premium, from some guy in Ohio for $100.00+, or the vicinity of L.A. for a little more than half of it (stores mostly owned and maintained by- you guessed it - Chinese who call themselves David, Michael, Tom, and even Jerry.
graphdarnell said:
I'm not sure why you think it's junk. Almost sure you know very little about the manufacturing process of the so-called "quality" LCDs. Even less about where the "junk" comes from and how it gets into the Chinese hands (Hint: Made in China). Open your device and look for something fabricated elsewhere. There are some stores in the States, but they do not differ in terms of quality because they come from the same source. You can try Asus. But if your original lcd is any indication, it probably came from the same guy in China too. That's why it cracked for no good reason. Your pick. Same lcd from Asus for a premium, from some guy in Ohio for $100.00+, or the vicinity of L.A. for a little more than half of it (stores mostly owned and maintained by- you guessed it - Chinese who call themselves David, Michael, Tom, and even Jerry.
Click to expand...
Click to collapse
Didn't really appreciate how you subliminally condescended my level of intelligence and the fact that knockoff crap comes from factories overseas every day in an attempt to make a buck compared to products that are made to a higher standard of QC. Regardless, though, the screen (yes, ONE) I found here in America was priced at $220, while the China ones are all between $60 and $90, but for some odd reason every China/Japan seller has their accounts saying that they're all away until Feb 16, 2013. So, I'm in quite a bind... pay $220 for probably the same screen that I can get form China for less than half, or wait 3-6 weeks for a screen from China. Sad part about it is that every China screen I found on EBay all have the exact same description, so it appears to be one seller using multiple accounts. So, it's not like choosing to order from one seller will get the screen faster than choosing it from a different seller. Pretty ugly position I am stuck in, if you ask me.
Bottom line is, I'm sure there are more screen suppliers than the two on EBay. Does anyone have a good source that's sold them quality parts before, that also carries the screen for the TF300T?
jerry43812 said:
Didn't really appreciate how you subliminally condescended my level of intelligence and the fact that knockoff crap comes from factories overseas every day in an attempt to make a buck compared to products that are made to a higher standard of QC. Regardless, though, the screen (yes, ONE) I found here in America was priced at $220, while the China ones are all between $60 and $90, but for some odd reason every China/Japan seller has their accounts saying that they're all away until Feb 16, 2013. So, I'm in quite a bind... pay $220 for probably the same screen that I can get form China for less than half, or wait 3-6 weeks for a screen from China. Sad part about it is that every China screen I found on EBay all have the exact same description, so it appears to be one seller using multiple accounts. So, it's not like choosing to order from one seller will get the screen faster than choosing it from a different seller. Pretty ugly position I am stuck in, if you ask me.
Bottom line is, I'm sure there are more screen suppliers than the two on EBay. Does anyone have a good source that's sold them quality parts before, that also carries the screen for the TF300T?
Click to expand...
Click to collapse
They're closed until Feb 16 due to the lunar new year Festivities. Don't mean to be condescending, neither this nor last time. But you are really poorly informed - which shouldn't be confused with intelligence. Knockoff crap!? I don't think a couple of Chinese peasants can just get together on a whim to set up an lcd factory in their stable so they can export their product overseas and make a little extra. I said what I said 'cause if you get one and look closely at the "Asus" logo on the glass, you'll understand. Here, they sell for 4 times as much because it's legal to gouge the public. Now, shipping time is always less in my experience (10-15 days). They say 3-6 weeks because they don't want to raise false expectations, knowing quite well how "patient" we in the West are. What with all the "time is money" talks, you see what I'm driving at... Laptopscreen.com sells them, but is currently out of stock I think. Plus they charge for shipping.
graphdarnell said:
They're closed until Feb 16 due to the lunar new year Festivities. Don't mean to be condescending, neither this nor last time. But you are really poorly informed - which shouldn't be confused with intelligence. Knockoff crap!? I don't think a couple of Chinese peasants can just get together on a whim to set up an lcd factory in their stable so they can export their product overseas and make a little extra. I said what I said 'cause if you get one and look closely at the "Asus" logo on the glass, you'll understand. Here, they sell for 4 times as much because it's legal to gouge the public. Now, shipping time is always less in my experience (10-15 days). They say 3-6 weeks because they don't want to raise false expectations, knowing quite well how "patient" we in the West are. What with all the "time is money" talks, you see what I'm driving at... Laptopscreen.com sells them, but is currently out of stock I think. Plus they charge for shipping.
Click to expand...
Click to collapse
I found one at a seemingly reasonable price of $99.95 at phonepartsusa.com
checked their reviews around the web and overall customers seem satisfied, so we'll see how it goes.
So, I gutted my tablet to verify that the screen on the site below is the one I need, and boom, its already wrong. The frame holding the screen is different, so I half wonder if the screen will even work in my tablet. Back to hunting! (laptopscreen.com is out of stock as you said they were)
http://phonepartsusa.com/tablets/as...currency=USD&gclid=CLD8qvnanbUCFSOnPAod4X8AKw
jerry43812 said:
So, I gutted my tablet to verify that the screen on the site below is the one I need, and boom, its already wrong. The frame holding the screen is different, so I half wonder if the screen will even work in my tablet. Back to hunting! (laptopscreen.com is out of stock as you said they were)
http://phonepartsusa.com/tablets/as...currency=USD&gclid=CLD8qvnanbUCFSOnPAod4X8AKw
Click to expand...
Click to collapse
I bought one from China to replace mine which cracked upon impact. Works quite well. Not trying to convince you but it's more a question of how you handle the repair than the component itself as no one I know on XDA has had any problem with purchases anywhere, China included. Touchscreen mechanism, yes, but not LCD display. The Touchscreen daughterboard is particularly prone to failure, which leads one to believe it's more how you go about repairing it than the quality of the glass itself. Delicate work, as you can damage any component easily. But good luck (the word "gutted" intrigues me).
Very interesting topic. Care to make a video of the steps taken to replace your screen once you locate one? It would be greatly appreciated. Thx:good:
Related
just as the thread says, my phone hit the ground and the inside part of the screen cracked (not the surface). What options do i have that wont rape my wallet?
Unless you have the ability to open it and fix it your self or a warranty still in place, I'll say just buy a new phone, though the vibrant is a sexy phone, I doubt you will find it.
This video explains and shows everything, how to do it...
http://www.youtube.com/watch?v=vLUl9tlHSik
If you visit the store from the people who made the video, you will also find replacement parts...but...from my experience with Iphone repairs, they are totally overpriced...try to google for other shops...or try ebay.
At least you see it is possible...
Ok forget it, obviously Samsung won't sell any AMOLED screens to third parties till 2012, means, the replacement screens you might be able to buy are not really OEM and AMOLED...so be aware...at least thats what I all found out using google.
so my options are thin basically.. this sucks, i mean i could send it to samsung for $161 repair but **** man, i just can't afford the repair right now, been driving me nuts for the last two days
Did you have a case on it? If you're accident prone, an otterbox can save you from most falls as long as that fall isn't screen-first onto a big metal spike.
Yeah, not much you can do about the screen. However, used Vibrants are all over eBay ranging from $250 all the way down to a full working one for $160 from a 100% seller with many many sales (AKA reasonably reliable).
My condolences either way. Breaking the screen is one of my biggest fears.
Hi guys,
New thing, i notice this on both i9100 phones (the one i sended back and the new one from today). There are like to almost same dimension parallel stains/distortions(?) on the bottom half of the screen and you can notice them only if is dark/semi-dark in the room and your phone is in front of a monitor/hdtv with a withe screen, in other conditions they can't be notice and from what i can tell they don't alter the image in any way. I will post a image from the first phone (the second one is almost the same) if you guys notice them or not, or you have a theory, please post.
Thanks.
Looks to me like a small manufacturing mark or defect in the polarising filter on the screen. I wouldn't be concerned with this, i doubt you'll ever get an LCD that doesn't have something like this.
the reason it is only showing up in front of a TV or screen is because the light coming off it is polarised. normally this shouldn't be visible, so the manufacturers aren't concerned
Somebody please correct me if i am wrong
No, i'm not concerned. I think is probably from the machine that holds the glass during production or assembly (because there are two i9100 with the same shape of the stains). I just wandered if other owners of i9100 notice the same thing with their phones, but from what i see nobody bothers...oh well, thanks anyway.
Well my phone doesn't have that. And phones I've had before haven't had that. If it doesn't bother you then that's fine...personally I'd be and would get a replacement.
These phones should be *perfect*
666fff said:
Well my phone doesn't have that. And phones I've had before haven't had that. If it doesn't bother you then that's fine...personally I'd be and would get a replacement.
These phones should be *perfect*
Click to expand...
Click to collapse
Ok sir, i will play this game, lets talk facts:
- This is my second phone after returning the first phone with the same problem and some package issue.
- The two phones come from the same online retailer but diffident distributors, this means is bigger than a batch problem.
- The problem is almost identical (two stains same shape), but visible only in one condition (mentioned above) and only from a very wide angle (btw if you tilt the phone in that light and angle the stains change color from darker to lighter).
- It doesn't affect in any way, shape or form the generated image, it can only be seen with the lcd off and in a fluorescent light.
- If you return for the second time the device, you have to wait for betwin 2-10 days (again) for the service department to come with a resolve and you risk to get a money back resolve, witch mean from 4-14 days to transfer your money in your bank account and after you start from the beginning with another retailer (all retailers have the same distributors).
With all above taken into account, honestly, what would you do?
*Hellover, let's play a game*
:0
I think you're very unlucky to get a replacement with the same problem. Like I said, mine has an absolutely perfect screen, and given the fact this is an expensive flagship handset, everybody should have a perfect screen. Even on cheap phones I've never seen the poor screen QC that I've seen on the GS2, it's a shame. But NEVER accept anything less than flawless. Imagine the blob gets bigger and distorts the image somehow? You will be angry!
Personally, it would be hassle waiting for a replacement or a refund etc, but I'd much rather have my money back or a flawless phone, than hold on to a clearly flawed one. It's bothered you enough to post up on XDA about it. Seriously man, just return it. Maybe get a cheap phone and wait til the Nexus Prime comes out...
666fff said:
*Hellover, let's play a game*
:0
I think you're very unlucky to get a replacement with the same problem. Like I said, mine has an absolutely perfect screen, and given the fact this is an expensive flagship handset, everybody should have a perfect screen. Even on cheap phones I've never seen the poor screen QC that I've seen on the GS2, it's a shame. But NEVER accept anything less than flawless. Imagine the blob gets bigger and distorts the image somehow? You will be angry!
Personally, it would be hassle waiting for a replacement or a refund etc, but I'd much rather have my money back or a flawless phone, than hold on to a clearly flawed one. It's bothered you enough to post up on XDA about it. Seriously man, just return it. Maybe get a cheap phone and wait til the Nexus Prime comes out...
Click to expand...
Click to collapse
GOD Damm it...man! Now i have to w8 for the "money back guarantee!!!"... i send it back because of YOU!....no man, thanks, you are right, i will settle for one with flawless everything. I attached a picture with the old one and the ex new one side by side.
I will change the retailer. lets hope third is a charm...
Later.
Well, third device, second retailer, same defect. I'm done, i didn't try the withe version but then again i don't like withe, so i will keep this one.
That sucks man. You could upgrade to galaxy nexus soon though!
Backstory: Staples initially had the TFP available online for a short period, but brought it down within a few days of making it available. I called asking why, and the rep didn't have any info, but told me they could special order me one so I could use my rewards that I have been accumulating (close to $300).
Ordered my TFP on 1/5/12 and was scheduled to get it about a week ago due to wholesaler backorder, but the shipping date got pushed to 1/25/12 due to unavailability. It was only another week, so I decided to wait. I called my rep yesterday around 5 since I hadn't received my package. He called around and eventually got to a specialist team that said that Staples is refusing to sell any more TFPs until all the bugs have been worked out and they can guarantee me a quality product that works as described, due to the abundance of returns and problems with the device in the past months.
Just thought it was interesting a retailer was taking a stand like this. At first I was upset because I know theres only about a 1/3 - 1/5 chance I'll get one with Wifi troubles, which is the only thing I fear. But knowing that I wont have to worry about setting up then returning and setting up again and returning that many people are having to put up with eases my mind, especially with my academics ramping up.
Just thought I'd share
Someone posted on another forum that for the same reason, Amazon currently isn't taking any new orders for the Prime.
Good I hope ASUS loses millions of dollers they deserve it.
It's hard to know what the overall return rate is because the general public usually isn't as anal as XDA'ers. But based on what's been shared here people have gone through four Prime's to get one they're satisfied with. 5% (1:100) is typical in electronics and it costs resellers 15-20% of their costs to process a return. If the Prime's running 1:4 alarms will go off in corporate offices that track return rates and failures. At $499 resellers are making less than $100 on the Prime's they sell. At some point, it becomes a tilt. Resellers will start asking for compensation or added margin to continue selling the Prime if Asus doesn't get their act together.
I'm either in the minority or I waited long enough for the problems to get mostly worked out. I received my Prime from Amazon last week and it's been flawless. Literally zero issues other than some minor light leaking, but I've not had a single device that wasn't guilty of that to some extent. Oh well, I hate to see Asus getting slammed like they are because I love their products, but maybe it's what they need to turn their quality control around.
I think its wise for retailers to refuse any release of a product that has a high return rate. Why? Because for every return, the retailer gets a bad stigma from consumers where they bought the product from. Yes, they dont make the product but they are responsible making decisions to stocking problematic products on their shelves. Then you have the an unnecessary que forming in in the line from the same product over and over again. I know my exchanges on bestbuy delayed them since their returns and sales where on the same line at the time when I arrived. Took my about 15 mins, they made no sales, and the line slowed down since I took up 1 of the 2 sales clerk. I returned it twice and my final was a refund of two tablets took 30 mins with 2 sales clerks. They had to open up another station while I was getting helped.
junrider said:
I think its wise for retailers to refuse any release of a product that has a high return rate. Why? Because for every return, the retailer gets a bad stigma from consumers where they bought the product from. Yes, they dont make the product but they are responsible making decisions to stocking problematic products on their shelves. Then you have the an unnecessary que forming in in the line from the same product over and over again. I know my exchanges on bestbuy delayed them since their returns and sales where on the same line at the time when I arrived. Took my about 15 mins, they made no sales, and the line slowed down since I took up 1 of the 2 sales clerk. I returned it twice and my final was a refund of two tablets took 30 mins with 2 sales clerks. They had to open up another station while I was getting helped.
Click to expand...
Click to collapse
And then... They have to return it to Asus either from an individual store or by shipping it back to their central warehouse. It needs to be run through accounting to have the amount they owe Asus debited for sending it back. It has to be logged in case it's lost or damaged in shipping. Asus may or may not pay the return shipping costs depending on the contract they have with the reseller. Typically large resellers have a clause in their contracts to deal with returns in excess of X% that either trigger a renegotiation or some type of penalty. None of this is good for Asus' profitability.
All I can say is Damn! Lol. ASUS really needs to get on the ball, like yesterday, and deal with these issues head one. Its a shame as this is a great device when it isn't crippled with issues some have been dealing with, like my Prime. I've used mines nonstop since I got it on 12/22 n had no problems with it, aside from obvious GPS issue. I really like it alot n still consider it the best tablet I've had. Even better than my Ipad. BUT ISSUES can't be downplayed or ignored anymore by Asus. If some retailers are refusing to sell the Prime, this could be detrimental to Asus sales. I just hope for the best that they will resolve all of this in a timely manner. Its still only been a month since release so its early enough to turn things around.
MY Prime works well but with all this chaos going on, I've accepted the fact that Overall, Asus really f#&!?!# up this launch of a great product. Everyone's device needs to work great. We know there will be errors but its all adding up too much now. Its too many out there. Doesn't matter anymore if its the minority. It seems like enough now to be a serious problem for Asus.
Let us pray for them..lmfao
just lou said:
Someone posted on another forum that for the same reason, Amazon currently isn't taking any new orders for the Prime.
Click to expand...
Click to collapse
That's the way it should be, stop the shipment and resolve the problem first. When Asus admitted gps problems and modified the specs without lowering the price, there's definitely something amiss with the product. This is further aggravated by the various problems encountered with this "brand new" product which was rushed out the door during the holiday season.
No Amazon, no deal!
Kind of makes me nervous to buy one. I follow these forums to see if it is worth picking up or waiting a little longer.
Yeah I'm highly disappointed with the Prime, overall this device seems to have skipped the whole test stage of development. I owned an original TF (that i bought in Apr 2011) and was very happy with how it performed and the support out of Asus. I'm returning my Prime today (bought from bestbuy Jan13th), I've waited as long as possible for Asus to address the issues and I'm fearful that this unit (TF201) will simply have to be discontinued (or drastic price reductions) in order to gain widespread traction in the market place. I know that ASUS says the new TF700 is slated to be a Premium product in the lineup, I'm just doubtful that it can stay at $600+. Add in the speculation and possibility that Apple will release a new product/features and the pressure on ASUS and others in the Android camp will be to compete aggressively on price.
With close to 60% of the tablet market (and one that is shrinking rapidly due to devices like Kindle Fire etc), it's pretty clear i think that we're about to see some significant changes soon....
I wish the MeMo was available today grrrr....
There are people on these forums that are up to 5 primes and are still looking for the perfect Prime. IT will take time for them to find the perfect one as there is not. So the returns they bring are killing ASUS.
There are also people like me who got a BC prime from gamestop that didn't have any issues aside from GPS. After a quick press near the GPS connector area, I can now stay locked on, even though signal is still low. No WiFi issues, no light bleed, no crashing, dock works fine, battery life seems great, etc.
1SiK1500 said:
Kind of makes me nervous to buy one. I follow these forums to see if it is worth picking up or waiting a little longer.
Click to expand...
Click to collapse
Well two major online retailers, Amazon and Staples, have already decided to stop selling the Prime and I suspect a high rate of return has got them nervous too. Walmart carries the 101 but not the 201, and now I'm really curious at to why. Did they know something we don't?
---------- Post added at 10:41 AM ---------- Previous post was at 10:33 AM ----------
redpoint13 said:
There are also people like me who got a BC prime from gamestop that didn't have any issues aside from GPS. After a quick press near the GPS connector area, I can now stay locked on, even though signal is still low. No WiFi issues, no light bleed, no crashing, dock works fine, battery life seems great, etc.
Click to expand...
Click to collapse
The spring loaded pogo stick connector is pure lame design, Asus used all kinds of ribbon connectors on the Prime but dropped the ball where it was critically important. Anytime a mechanical connection is used, it becomes a point of resistance to the rf signal and when oxidation tarnishes the contacts the reception get even worse. So two issues related to the rf signals are metal shielding and poor electrical contact. Cold solder joints may also be a factor, a rush job will surely contribute to that.
redpoint13 said:
There are also people like me who got a BC prime from gamestop that didn't have any issues aside from GPS. After a quick press near the GPS connector area, I can now stay locked on, even though signal is still low. No WiFi issues, no light bleed, no crashing, dock works fine, battery life seems great, etc.
Click to expand...
Click to collapse
Theres obviously alot of primes out there that are perfectly fine. Like I said, most polls range from 20-30% of primes having wifi issues, clearly the largest problem among a list of 3-4 valid concerns. I just thought that it was interesting that retailers are actually stepping in to protect the consumer in such a dramatic way. I've never heard of anything like this, even with much bigger hardware failures (RROD anyone?).
Screwedupsmitty said:
Theres obviously alot of primes out there that are perfectly fine. Like I said, most polls range from 20-30% of primes having wifi issues, clearly the largest problem among a list of 3-4 valid concerns. I just thought that it was interesting that retailers are actually stepping in to protect the consumer in such a dramatic way. I've never heard of anything like this, even with much bigger hardware failures (RROD anyone?).
Click to expand...
Click to collapse
I doubt retailers are stepping in to protect the consumer. Its more likely that the returns are making the retailers lose money and they refuse to buy anymore from Asus until they solve the problems.
Sent from my Transformer Prime TF201 using Tapatalk
No surprise there. I had 3 primes in my hands the last month.
2 in the US from Best Buy both with dead pixels
1 in the UK, tablet great except for a little light bleed but the dock was DOA. Couldn't get the dock to charge at all, like the battery is non-existant.
I am still trying for another one.. that's after John Lewis UK can't get any in stock and had to cancel.
Nervous getting it from Frys and Best Buy next week when I am in the US again. If I get it in the UK I can get 2 years warranty.
HiddenSanctum said:
I doubt retailers are stepping in to protect the consumer. Its more likely that the returns are making the retailers lose money and they refuse to buy anymore from Asus until they solve the problems.
Sent from my Transformer Prime TF201 using Tapatalk
Click to expand...
Click to collapse
For sure an open box return item will no longer sell as brand new for the same price.
Mikers99 said:
There are people on these forums that are up to 5 primes and are still looking for the perfect Prime. IT will take time for them to find the perfect one as there is not. So the returns they bring are killing ASUS.
Click to expand...
Click to collapse
*rolls eyes*
I've witnesses multiple smartphone and device launches, and I hear the same crap about foolish users returning 3-5 phones -- this is even for the HTC Evo and HTC Evo 3D which are regarded has being quite commercially successful.
There are some legitimate issues out there that warrant a return (serial number bug here comes to mind), but I'm willing to put money down that many of the returned units are fine, but were returned because of overzealous customers.
NeoteriX said:
*rolls eyes*
I've witnesses multiple smartphone and device launches, and I hear the same crap about foolish users returning 3-5 phones -- this is even for the HTC Evo and HTC Evo 3D which are regarded has being quite commercially successful.
There are some legitimate issues out there that warrant a return (serial number bug here comes to mind), but I'm willing to put money down that many of the returned units are fine, but were returned because of overzealous customers.
Click to expand...
Click to collapse
True...I had ran out of thankx
Skip the sob story if you don't care.
So, I finally got everything situated with my phone in terms of restoring it's original quality. Yay, until i decided to test out the waterproofing on the new adhesive I got. To skip to the point, I did a stoopid and had to order a replacement LCD on Ebay.
As some of you may know, (I barely found out the hard way) Ebay doesn't exactly have the most reputable sellers when to comes to our phone and displays. (watch out, they'll get yah. I simply don;t trust ebay anymore) So, for 50 bucks I got a horrendous display which pixels bleed whenever a photo pops up. Being a stoopid monkey that I am, I decided it was bearable. Until i got worse and the display is unusable.
(end sob story)
In conclusion, I need an LCD yo!!! I was considering getting a Z5, but it be so expensive. I'm willing shell out a hundred or so for a LEGIT screen replacement. (maybe one of those who have moved on to another phone is willing to sell) (I hope asking for this doesn't go against any rules) Or even better, direct me to a legitimate site that does provide original Z3v displays. Because for the life of me, my Googling has turned up nothing. Appreciate the help.
Yeah. I need new LCD to, but dont know which should i buy.
I broke my screen second time in one year, this time i want to replace it by myself...
you can try to use l50u screen
No damage, stopped turning on, they already want me to pay shipping costs to and from them. So I fully expect their ****ty customer support to try and charge me since they already have tried to screw me once before by charging me four times for the initial purchase price upon ordering the phone.
Does anyone know what their service charge is to replace a screen? Has anyone gone through their BS circus acts?
darkphoenix2012 said:
No damage, stopped turning on, they already want me to pay shipping costs to and from them. So I fully expect their ****ty customer support to try and charge me since they already have tried to screw me once before by charging me four times for the initial purchase price upon ordering the phone.
Does anyone know what their service charge is to replace a screen? Has anyone gone through their BS circus acts?
Click to expand...
Click to collapse
Where did you buy the phone from? Did they really try to charge you nearly $5000 for the phone?
I've gone through Asus RMA over the years, maybe the particular repair centre closest to me happens to be great but I've never had major issues with them. A laptop repaired in under 2 weeks, handful of motherboards, most of the time free or reasonably priced. If the device was under warranty they just accepted it. Never had to pay shipping though since its not too far from me.
If the screen is just defective then it should be covered by warranty as that would be a manufacturer caused issue. Your total cost should be whatever it costs to ship to the repair centre, and thats it.
let us know how the saga plays out! Good luck!
Yes they did try to charge me 5k for it, and I ended up paying around 600 dollars in overdrafts and returned payment fees for all of my bills. My bank said it's Asus's fault, and guess what Asus said? "Our system doesn't make mistakes, it's a problem with your bank."
I've had absolutely dreadful results in the past with their turnaround time, and they've sent back a GPU and motherboard that were "fixed" but not really. I'm predicting to be told I have to pay around 500 to have it replaced somehow. And to be honest I may be done with them as a company for life, I've had about all I can stand at this point.
Which country are you in? They should fix it for free under warranty.
Just a quick update, it took them this long to get back to me. I received two extremely low resolution pictures showing very tiny surface scratches to the frame and the glass on the top left corner which would be from car keys.
Apparently that voids warranty and they want a suspicious $500 even to replace the entire OLED and glass assembly. As I expected a crock of BS from this company I'm not entirely surprised. What a joke though, $500 for an undamaged screen? Who's their drug dealer?
darkphoenix2012 said:
Just a quick update, it took them this long to get back to me. I received two extremely low resolution pictures showing very tiny surface scratches to the frame and the glass on the top left corner which would be from car keys.
Apparently that voids warranty and they want a suspicious $500 even to replace the entire OLED and glass assembly. As I expected a crock of BS from this company I'm not entirely surprised. What a joke though, $500 for an undamaged screen? Who's their drug dealer?
Click to expand...
Click to collapse
Unfortunately I had to deal with a similar issue with HTC for a defective camera module. Factory defect. If it comes broken from the factory its on them to replace of fix it. Legally. The warranty is an agreement IE a contract. Even the 90 day warranties.
I had to threaten and start the process of a lawsuit, and of company no company like that would want to lawyer up for such a small sum. The next day I got a reply from them saying they would cover everything, and I eventually got my phone fixed.
Ive had a similar issues like that with Corsair and Gigabyte. It happens all the time. No one wants to take responsibility for anything, and sometimes you gotta force em haha.
After previous experiences, they're not going to budge. They don't even have this phone in their system to FILE for an RMA, that took an hour phone call to begin with. I'm just never going to buy from them again, they're ****ing garbage when it comes to treating their customers right. I never got the $600 plus dollars in overdrafts out of them for their system charging me repeatedly for the order either, even after my bank concluded it WAS their fault.
I will however be throwing my story up on every social media post of their for the rest of 2019.
darkphoenix2012 said:
After previous experiences, they're not going to budge. They don't even have this phone in their system to FILE for an RMA, that took an hour phone call to begin with. I'm just never going to buy from them again, they're ****ing garbage when it comes to treating their customers right. I never got the $600 plus dollars in overdrafts out of them for their system charging me repeatedly for the order either, even after my bank concluded it WAS their fault.
I will however be throwing my story up on every social media post of their for the rest of 2019.
Click to expand...
Click to collapse
If someone is proven to owe you money you have legal precedent to collect it. They know this. They also know a lot of people wont go through the hassle of trying to collect their money. So does LG, HTC, Samsung, OnePlus, etc and they will all try to hold on to that money if possible. Usually thats as simple as not responding to the customer. Its easy when you dont have a storefront. Only really Apple does (AFAIK), which makes it easier to argue with them and get what you should be getting.
Feel free to **** talk them for the year, but personally I feel like one post in an easy to see place is good enough. May as well put that extra effort tightening the vice on them. its not impossible. And its yours.
I hope everything works out for you bro, best of luck!
darkphoenix2012 said:
No damage, stopped turning on, they already want me to pay shipping costs to and from them. So I fully expect their ****ty customer support to try and charge me since they already have tried to screw me once before by charging me four times for the initial purchase price upon ordering the phone.
Does anyone know what their service charge is to replace a screen? Has anyone gone through their BS circus acts?
Click to expand...
Click to collapse
Hi there, got the same. Pulled out of pocket - black screen (later started to blink and bootloop)
so, as i recall i've seen a "scratch" nearby the left airtrigger area. later on i couldn't find it so i just forgot about it (thought when i'm going to put on some glass protection i wount be able to see it at all)
but, it appears that "scratch" was an amoled matrix crack... because when it all went black and then white - i can clearly see that crack is in this area. the phone itself is undamaged, not a single scratch, and there is NO WAY i could apply such a pressure to pass through glass and damage te amoled (seen JerryRig bend test?)
so far waiting for the shop to answer about would they exchange phone or not -_-
idk, at last - when a phone is designed to have a pressure applied (airtriggers) how come it cracks?....