Hi there, I'm new here and I need your help.
My ViewPad7 haven't an original <3e> recovery because i get it from another and it run cooked rom.
Now i want to back to the stock rom following here: http://forum.xda-developers.com/showthread.php?t=1601117 but it need an original <3e> recovery.
Could you kindly help me to get it, if you have a backup of original <3e> recovery from your ViewPad7, please send it for me.
Or you can backup your stock recovery follow this guide: http://forum.xda-developers.com/showthread.php?t=1015005 then help me.
Thank you so much. Sorry for my English.
Anyone, please help?
For Vpad7 - do you have the "older" non-ITE or "newer" ITE (multi-touch) screen - original/stock recovery image file or whatever?
If you aren't sure - post your Vpad7's production date, which is on the printed label on the back as that should help ...
I don't know about the 'non-ITE' or ITE screen of my device. Its production date is: 28-4 2011
Please help me!
Thanks Letitride
Based on device's production date, it's "most" likely an ITE device (there is nothing certain or definitive about it ...)
Okay, calvary to the rescue for fellow XDA's.
AS - please check your PM too (you got mail ...)
Letitride said:
Based on device's production date, it's "most" likely an ITE device (there is nothing certain or definitive about it ...)
Okay, calvary to the rescue for fellow XDA's.
AS - please check your PM too (you got mail ...)
Click to expand...
Click to collapse
I'm having the same problem here. Letitride can u help me out also?
Lanfear28 said:
I'm having the same problem here. Letitride can u help me out also?
Click to expand...
Click to collapse
Have you read the following thread & try it to see if you can restore your device ?
http://forum.xda-developers.com/showthread.php?t=1601117
If not or it failed, please be a little more specific about your issues and error messages/description of bootup problem, etc. ?
sadonsu assailants
I have the cwm recovery and cant get back the original <3e> recovery to flash the original Viewsonic firmware(v3_420)
@Letitride
Works like a charm
Lanfear28 said:
I have the cwm recovery and cant get back the original <3e> recovery to flash the original Viewsonic firmware(v3_420) @Letitride ... Works like a charm
Click to expand...
Click to collapse
Restored & working w the "alternative" *.img as referenced in PM then, excellent & enjoy the Vpad7 - only wished it's a bit faster, overclocking or whatever. But, it is what it is and loved the 7" factor, much easier to slip into a pouch, pocket, jacket, etc. to take along.
Is there anybody with original Viewsonic firmware(v3_420) and with working internet thru mobile data?
i got the viewpad7 back to original with stock recovery that i extracted it from stock rom, thanks
Hello, sorry for bumping this thread but it is relevant to what I need.
EDIT: Moving to thread for visibility.
I recently rooted my Viewsonic Viewpad 7 and put on a custom ROM. I noticed that wifi was not working so I tried some fixes, which none of them worked. One of those fixes involved formatting the sd card. After formatting, I realized I made a huge mistake as my backups are now all gone.
So I have the clockwork recovery installed (v5.0.2.6) and I think it is causing problems. I tried using Software Update Tool L3 (SUT L3) in order to restore the firmware back to normal using the .nbo from the Viewsonic site but I think I need the original <3e> recovery. Whenever I try to recover using the tool, it reboots the device into Recovery mode and after a few minutes I get the error:
Error Code: 0xc60e
Error: Download fail,
Error = SE_ERR_SUT_DETECT_DEVICE_FAIL (0xC60E).
I believe this is because it is expecting the original 3e recovery and doesn't recognize the clockwork recovery. I tried to find a copy of the original recovery.img but I can't find it online anywhere. This thread is the closest I've gotten. Please let me know if there is anything I can do to fix this. Or if anyone has a copy of the original 3e recovery, it may help me out.
Thanks!
FTM Mode Info:
SWVer=3.240
MODEL:FM6-0001
HWVer:107
clandor said:
... rooted my Viewsonic Viewpad 7 and put on a custom ROM ... So I have the clockwork recovery installed (v5.0.2.6) and I think it is causing problems. I tried using Software Update Tool L3 (SUT L3) in order to restore the firmware back to normal using the .nbo from the Viewsonic site but I think I need the original <3e> recovery. Whenever I try to recover using the tool, it reboots the device into Recovery mode and after a few minutes I get the error:
Error Code: 0xc60e
Error: Download fail,
Error = SE_ERR_SUT_DETECT_DEVICE_FAIL (0xC60E).
I believe this is because it is expecting the original 3e recovery and doesn't recognize the clockwork recovery. I tried to find a copy of the original recovery.img but I can't find it online anywhere. This thread is the closest I've gotten. Please let me know if there is anything I can do to fix this. Or if anyone has a copy of the original 3e recovery, it may help me out.
FTM Mode Info:
SWVer=3.240
MODEL:FM6-0001
HWVer:107
Click to expand...
Click to collapse
Are you using the "correct" factory *.nbo file with SUTL3 (which ver.) as it looked like your model is likely an ITE (newer) model ?
Can you boot the device into CWM Recovery mode now? Does it start up with the VS Android boot animation?
I will have to look for my backups as I've them on a backup server somewhere and/or in cloud storage ... will look & see what I have?
Haven't flash/done any factory restoration work on the Vpad7 in over a year+ now but, as I recall, flashing the *.nbo file via the PC with the factory update utility will wipe the device clean and restore it to factory fresh, locked mode so it should NOT matter what recovery you have on the device now.
Please describe in greater details the steps you took in trying to restore ... it's still a joy to go back to the Vpad7 but hard to let go of the new Nexus 7 quad-core "toy" these days for me ...
Thank you for your help.
I am pretty sure it is an ITE model. It's HWVer is 107, and I used this thread to help figure that out.
I downloaded firmware (.nbo) v3_420 and v3_62 from here. (Under Downloads > Drivers)
Here are the steps I took in order to try and restore.
I started off by enabling USB debugging and plugging in the tablet.
I opened up SUTL3 v1.7.9 and selected one of the firmwares (both yield same result). The update option I set to Erase user data. Once I hit next, it says Updating the Phone software, please wait.
The device restarts into recovery mode. The recovery menu title says CWM-based Recovery v5.0.2.6 which is a custom one I changed. I do not know how to get it back to the original as I have lost the backup.
After about a minute or so, I get
Error code: 0x4000
Error: Download fail,
Error = DEVICE_NOT_CONFIGURE (0x4000).
At this point when I retry using SUT L3 without leaving the recovery mode, I will only get the error from the previous post.
I'm not sure what my options are but my goal is to get back to the original ROM or get wifi working again on the current ROM. The current ROM I am using is CleanView Ice v1.3. I tried both the ITE version and non-ITE version and there seems to be no difference.
The only thing I seem to be able to do is Install ZIP from sdcard which lets me switch between custom ROMs but it doesnt fix the wifi problem or let me go back to original.
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Edit: I tried doing the same thing a few more times with my antivirus disabled and it's still the same.
Also, I'm not sure if this will help at all but I tried to use the Synchronization tool that shows up on the PC when plugging in the device. It gave me the error "Can't access data on handheld! Please check the connection between desktop and handheld and at least enter Contacts once if you just clear your data!" These may be related as I have accessed Contacts and even added one in to test and this error comes up every time.
Maybe some kind of driver problem?
clandor said:
I am pretty sure it is an ITE model. It's HWVer is 107, and I used this thread to help figure that out.
I downloaded firmware (.nbo) v3_420 and v3_62 from here. (Under Downloads > Drivers) ... Maybe some kind of driver problem?
Click to expand...
Click to collapse
Okay, let's see - yours is ITE (UK-based) and running the same firmware as mine (USA) and v3_62 will work too, mine is on v3_420.
You still have working CWM 5.x on your device and can boot into it (small pin hole on the button to reset, etc.)
Okay, a # of points - the SUTL3 is run from the PC together with the *.nb0 file - running Windows XP or Vista, go the Command Prompt - Vpad7 drivers are already installed, give it a try - does it work as that will restore it to factory state - it should not need the Stock Recovery to flash it (I could be mistaken as it's been a while) Unpack the Zip file so that the utility will read the *.nb0 file directly.
First suggestio, however, is that if you have working CWM - my recommendation would be to flash from custom recovery, EUv1.7-ITE firmware in Zip file format - as linked here in Dropbox account of mine, OP/developer's link is no longer accessible or available. https://dl.dropbox.com/u/64025118/EUViewpad7v1.7b-ITE.zip
Download & transfer to mSD card, reboot into CWM, wipe dalvik cache, cache & system/full reset - then, flash the zip file and it should be done in about 10 minutes, be patient and go thru the Setup - if all goes well, your ITE device is back to life again. This is my preferred ROM and WiFi works well, if necessary - do a Master Reset again from the running Rom if necessary, reboot once & then setup your WiFi again.
Turn-off Antivirus & Firewall on the PC while flashing ... let me know whether you can get into the EU Rom as it will save you the extra work of going stock and rooting, etc. if your original challenge was just trying to get a good WiFi signal.
The previous times that I tried to install the .nbo files with SUT L3, I extracted them from the zip.
Also, I got firmwares on the UK site but I am Canadian. Most likely mine is also USA-based as many of our electronics are. I just could not find the files on the USA site.
I am running Windows 7 so some drivers installed automatically. I did use Setup.exe to install some other drivers but I have noticed no difference between the two times. Running setup.exe doesn't install anything anymore.
--
Here are the steps I took after your post:
I first transferred EUViewpad7v1.7b-ITE.zip to the microSD card and after rebooted into CWM-based Recovery. I wiped Dalvik cache, cache and "data/factory reset". I then flashed the .zip file and restarted the device after it finished loading.
I noticed the new intro logo so it seems switching the new ROM was a success.
I went into wireless and network settings and I turned on Wifi in the Wifi settings. The device scans for networks for about 30 seconds, then stops and displays "Unable to scan networks" and turns off.
I know for sure there are networks in the area and the wifi was working before I swapped to another ROM.
This is where I am currently stuck.
Again, thank you for your help.
clandor said:
... Most likely mine is also USA-based as many of our electronics are. I just could not find the files on the USA site. I am running Windows 7 so some drivers installed automatically. I did use Setup.exe to install some other drivers but I have noticed no difference between the two times. Running setup.exe doesn't install anything anymore.
--
Here are the steps I took after your post:
I first transferred EUViewpad7v1.7b-ITE.zip to the microSD card and after rebooted into CWM-based Recovery. I wiped Dalvik cache, cache and "data/factory reset". I then flashed the .zip file and restarted the device after it finished loading. I noticed the new intro logo so it seems switching the new ROM was a success.
I went into wireless and network settings and I turned on Wifi in the Wifi settings. The device scans for networks for about 30 seconds, then stops and displays "Unable to scan networks" and turns off. I know for sure there are networks in the area and the wifi was working before I swapped to another ROM. This is where I am currently stuck ...
Click to expand...
Click to collapse
Great, that's major progress - first, let's check & verify a few things and do it step-by-step:
Go to Settings - About phone - check that the following is same or similiar (they should be identical or almost)
Android 2.2.2
Baseband PR3.7_125
Kernel version Apps_2.6.32.9
Build number 4027_3_420
Check under Mobile network settings -
Data enabled (it should NOT matter, only if you are using a Sim card for voice and/or data in Canada)
Under WiFi settings -
WiFi - enabled, cycled it OFF and ON again, does it see various open and/or secured networks nearby
If NOT, press the soft "Menu" key on the lower right (in landscape mode) - it should open up & show "Scan" & "Advanced"
Can you do a manual "Scan" - make sure you have a known working WiFi, either secured or open (McDonalds/Starbuck or public library, etc.)
Next - open "Advanced"
Wi-Fi sleep policy (mine is set to "Never when plugged in" - try to temporary set it to "Never" for this purposes
MAC address - the unique ID for your device should be shown
Tap the WiFi network that you wanted to connect to - check its setting/status for Security, Signal strength, Link speed & IP address
If it previously connected but no longer worked, press "Forget" to delete it, and when it attempt to reconnect (if it is a secured one) - re-enter the password to see if you can connect.
For your restoration purposes, you might want to use WEP or WPA instead of WPA2, or even temporary changed your router to an "Open" WiFi so that any devices including the Vpad7 nearby can connect insecurely, assuming that your router is assigning DHCP automatically and giving out its IP address.
If NONE of these steps are working still, go back into WiFi settings and manually delete any and ALL saved stored networks (named) on the device, leaving just "Add Wi-Fi Network" as the only option.
Next, run a TB backup of your Apps if necessary and boot back into CWM, and do a Backup first to your mSD card (and cover it to a PC if necessary, as you can always restore it back instead of going thru flashing & Set-up) and you will have working boot.img (kernel) saved along with system, etc.
Exit and boot back to ADB (Android) Go to Settings - Privacy setting, and hit "Factory data reset" - next go first into CWM again, wipe dalvik cache & cache again, then continue with regular Setup including WiFi - your device should be able to pickup a nearby & strong WiFi signal.
If all these are still not working, you will likely need to get to a PC or laptop, earlier users had reported having issues with Win7 OS running, I would recommend borrowing/using one with Vista or XP-SP3 running, make sure the USB device drivers are automatically installed first and that it recognize the device. Then, reconnect and run SULT3 and flash the factory *.nb0 file - as I also suspect that there might be other hidden USB device drivers on your existing Win7 system that's casuing the *.nb0 installation to fail.
Keep me posted on your progress and any error messages or crashes (FC) encountered.
(Apparently, some of the custom Roms ended up "corrupting" the WiFi settings and codes, leaving residual settings that casued it to stop connecting to WiFi's - if you look & check some of the posting under "Development" (for some of the Rom's) - you will see some discussions about it. The EUv1.7 custom Rom (non-ITE was initially done and ITE later on) is among the better ones with few WiFi issues to speak of, 15+ months later, still relatively bug-free and updated all the Apps and add-ons of my own from Google Market (Play Store) automatically, with working Flash Player patched, and Angry Birds happily running along - the CPU is slow but with App2SD helping, not too bad for a device running Android 2.2.2 (Froyo)
I checked the settings in the About section and they are identical to the ones you posted.
I left Data enabled however I haven't inserted a SIM card throughout this whole process. I have no data plan anyways with the current SIM card I am going to put in.
Under the advanced settings in Wifi, I changed the sleep policy to Never and the MAC address says "Unavailable". So far there is still no result. I will try connecting in an area where I know there are open networks later today as I live in a public house where I have no access to the router's settings.
Also just a note about cycling Wifi ON and OFF, it automatically turns off after the message "Unable to scan for networks" shows up and no networks actually show up in the Wifi Networks section throughout the whole process. It stays empty even though there are networks around.
There are currently no stored wifi networks either so Add Wi-fi Network is the only option. I recieved this device from someone recently and I completely formatted the mSD card to start fresh so losing any sort of data is no problem to me.
---
I used the backup option in CWM to create another backup and after that I backed up the mSD card through USB to keep the working boot.img and other stuff onto the PC.
Under privacy settings I selected Factory Reset and let the device do its thing. I noticed the intro looked like normal however the Android's "theme" is still like the EUv1.7. I went into CWM and did a dalvik cache wipe along with a cache wipe and reset the device.
I tried the wifi again at this point and still no change.
I also tried SUT L3 with the .nbo and I yeild the same errors as before (0x4000 first time when using from Android screen, 0xC60E after the first time when using SUTL3 without leaving recovery mode).
--
I will test open wifi later today and I will edit the result. I'll also take a look at the discussion on wifi not working around the development forum. Thank you.
---
Edit:
I tested it out on some wifi networks without any protection and still none showed up.
I also noticed that if you right-click the Setup.exe icon in the taskbar after plugging in the Viewpad 7 it gives you the option to uninstall everything that the setup installed. I tried uninstalling and running SUT L3 but there was no difference. Also no difference after reinstalling, just so you know.
clandor said:
I started off by enabling USB debugging and plugging in the tablet.
I opened up SUTL3 v1.7.9 and selected one of the firmwares (both yield same result). The update option I set to Erase user data. Once I hit
Maybe some kind of driver problem?
Click to expand...
Click to collapse
I re-read some of the posts about flashing & restoring factory ROM, and it mentioned turning OFF USB debugging mode (from within the device's Settings - submenu) before -
If you want are ready to give up on this donated/given to you device, you might want to try this as a last resort - then, run SUTL3 with the *.nb0 file to restore it to factory stock condition - and hopefully, get the WiFi working.
From your last description of the error MSG - MAC address unavailable, the settings are definitely corrupted / damaged. Some of the Vpad7 owners had to RMA back to Viewsonic for repairs, obviously it is beyond the warranty and not worth the expense now with this "aging" Froyo OS.
The solution, as you probably read it by now, was to wipe clean & go back to stock, root it again and then try a different custom ROM ...
* * * * * * * * P.S. Please check your PM/in-box for a special message [/B] * * * * * * * *
KWBR V4.2 custom Rom, still available for download, will work with ITE hardware - http://forum.xda-developers.com/showthread.php?t=1386469
Since your CWM is still working, give it a try by flashing and perhaps it can get your WiFi working.
I ended up fixing the problem.
I downloaded PdaNet (PdaNetA350x64.exe) and installed it. I used it to get some drivers for the Viewpad 7 when plugging it in. After that, I replaced the custom recovery menu with an original recovery menu file. Once the recovery was back to normal, I tried running SUT L3 and using the v3_420 .nbo file. It worked fine that time and my device's software was back to default.
--
Afterward, I rooted it and put on a custom recovery menu again. This time I used EUViewpad7 v1.7b ITE version and it did not break my wifi. My original cell phone broke and this device will serve as a pretty good replacement for a little while.
Thanks again for your help, Letitride.
Hi,
I have an lg c800 -- mytouch q by lg
I rooted it yesterday and removed all the bloat. I also installed several root only apps to optimize the phone.
It ran smoother than even right out of the box.
So, I figured it be a good idea to backup the rom, and maybe later try cyanogenmod... So I installed Rom Manager by clockworkmod
It said i needed to install clockwork recovery rom. I went in there but it said my device was unsupported (only like 12 were) so I backed out,
and stupidly hit TWRP listed under "Recovery Already Installed". (thinking that meant what options I had to SETUP a recovery/backup)
I hit backup rom. almost instantly the phone restarted. After the bios, but before android it went to a screen with a box, and an arrow pointing from the inside of the box to the little android man. Then went to the regular android boot screen.
It does this every reboot now. The SuperSU is still there, whenever Rom Manager (which I have to reinstall each reboot) asks for root access I get that dialog box, so it hasn't actually hard reset the phone I don't think. But all the user data, contacts, apps, wifi passwords, google id "(to access Play) get wiped out.
I understand what I did wrong. I think I understand what its doing (booting to the factory rom as it was, and I can't set it to stop doing it each reboot)
What I need help with is getting back, if possible, to what I had previously, among other things, I had a bunch of tasker profiles and notes that will be time consuming to replace.
Thank you for your help.
EDIT: SuperSU is now listed among the factory installed apps. This is unchanged each reboot.
Question: If I unroot the phone what that invalidate Rom Managers ability to run before android boots?
Hi guys please help me i need to have my phone working back |:.... today i updated my wiko fever 4g but i got an error... now when i boot it an android icon shows with "no command." text. Tryed with v.39 program on wiko website but its not working for me... when arrow becomes green download wont start.
I'm thinking to recover system fom sd card but i cannot find roms please help me |: thanks in advance
Same issue here... Finally decided to upgrade the system from stock firmware, and got "error" when it rebooted the phone. Then "no command".
Darknezz89 said:
Hi guys please help me i need to have my phone working back |:.... today i updated my wiko fever 4g but i got an error... now when i boot it an android icon shows with "no command." text. Tryed with v.39 program on wiko website but its not working for me... when arrow becomes green download wont start.
I'm thinking to recover system fom sd card but i cannot find roms please help me |: thanks in advance
Click to expand...
Click to collapse
I solved my issue by restoring Lollipop (v.39) with the tool from the wiko website and then performing the update again; the phone started again (at v.41) and I was able to download Marshmallow from the next system update.
Issue was probably caused by some configuration or application.
Still slowly downloading Marshmallow now, so cannot say anything about the next update, but I guess that will go well, since the phone is reset now.
Just to follow up: Marshmallow is working fine on my Wiko Fever, much better than Lollipop. Amazing update.
Instructions for others after having read some comments from other people experiencing issues with the upgrade:
- BACKUP all your data before upgrading from Lollipop to Marshmallow, as if you would buy a new phone; I luckily did, as I wanted to set the microSD from removable to internal
- remove the microSD and (after having a backup of all your data as per step above) format the card as FAT32 on your PC; better to have a clean MicroSD card for after the upgrade I think
- reboot the phone in recovery mode and do a: wipe cache+reset to factory settings
- once the phone is reset and started, proceed with upgrading to Marshmallow
- don't know if needed after the upgrade to do an additional wipe cache+factory settings reset, doesn't harm to do it though
- be unhappy for the hours lost in restoring the phone data + apps + reconfigure everything
- be happy of the improved phone software
Questions upon questions.
So, i got the notification for the update last week, and i saved it until today to install it. The file downloaded was just 7 mb, i had enough battery for the intallation of the update (30% recomended by the software), something got messed up and an error message with the dead android character appeared. I know i lost all my things contacts and sd card... tried to hard reset the damn thing and nothing. I already googled the problem and i found nothing similar to what i get, i'm stuck in the recovery screen and the phone doenst shut down, every time i force it, it just boots back up after 15 30 seconds. I got to be honest i tought it was just another update but aparently its a "new" operating androind system. They could have told me with a update log or something...
Hello, I write from Italy, where I bought an Honor 9 in December 2017.
I never tampered with this phone: no root, nor flashing, nor whatever fancy trick, as in fact I'm not really exactly good with smartphones.
The night between the 20th and the 21st of April 2019, after being prompted by my phone to install the new EMUI 9 update [ STF-L09 9.0.1.162(C432E2R1P5) ], I accepted and let it install overnight (note that the update was downloaded, probably automatically, 1 or 2 days before, but I didn't accept the prompt to install it yet, because I needed my phone for a 15-hours long car trip, and so I figured I wouldn't risk it by installing the update just before my trip - LUCKILY apparently, because otherwise I would have had to stay with this eRecovery thing the whole day without a computer).
I woke up this morning (21st of April) to find it was on eRecovery, giving me the following choices:
(some message I don't remember, probably "Serious problems occurred when the device boot etc. etc.")
Download latest version and recovery
Wipe data/factory reset
Reboot
Shutdown
I did the "Download latest version and recovery" option at first: after clicking it, it searches for WiFi around, and after writing my router password and connecting it to my router, it downloaded the 3941 MB (if I recall correctly) update; however, I left my phone downloading only to find it like this (I was away while it was downloading because I have a bit of a slow internet, so I don't exactly know what happens after it finishes downloading):
(some message I don't remember, probably "Serious problems occurred when the device boot etc. etc.")
Wipe data/factory reset
Shutdown
So I did "Shutdown" and I restarted the phone shortly after, and it restarted itself twice (one was my restart, but after that it restarted itself automatically), then always finishing on the eRecovery with 4 options like I wrote before. I did the "Download latest version and recovery" option again, and I had the same result.
What should I do? I really wish NOT to delete all my internal data, even because after reading some other threads I understood it might even be useless. Do you have any counsel?
Thanks in advance guys, I'm really going crazy and have no idea whatsoever about what to do, please help me!
P.S. I believe I found some other people with my same problem (or atleast similar) on the Huawei UK community site (I'm not allowed to post links yet as I just created this account).
The only way to recover this is download the update completely with pc in install to memory in dload folder after it finishes then boot to download mode and hopefully should work again it sounds like you have faulty update hope this helps
Try to update with HiSuite, if it doesn't work just grab your files with HiSuite and update using dload. If it still doesn't work, warranty claim.
Last week on Thursday, I allowed Verizon to install their Software Update 21 (April 2020.) It made it as far as the going through the optimizing apps and then was stuck in a boot loop. The phone would be usable for about a minute, then would freeze, and then reboot. If I clicked on the System Update option in settings, it would say that a system update was in progress. I chatted with Verizon, and they ended up telling me that the only way to stop the update was to do a factory reset, which I am doing everything I can not to do that as I don't want to lose my data.
I changed it into maximum power mode and it did stop the update for that time being and I was able to use the phone, texting, etc. This allowed me to at least connect the phone to my computer to backup all of the directories. After many reboots, on Friday it finally stopped doing the update and gave me an error which I think was 410. It thought it was updated, though did show as failed. When checking for updates, it said it was the current version. Twice I was able to get the phone to stop by freezing when going to the app and stopping some programs (sadly, I was not able to remember the exact combination that worked) which allowed me to use the phone like normal. All this while, I was uninstalling a large amount of the apps that I had installed hoping that would minimize whatever may have been causing the problem.
Went to each of the google and samsung apps, stopped, disable, and reverted them all back to factory defaults. Guess that was a bad idea, from then on I received an error as soon as the phone started which caused it to go directly into recovery mode. I chatted with samsung and they thought it might be a hardware issue. I still think it is related to their software update, so not a hardware issue.
By using Odin, I loaded the firmware from March 2020, and when it rebooted, it did go as far as optimizing the apps, though anytime it booted up, it would never get past the white verizon loading screen. It took me hours before I discovered that Odin was failing to load the firmware on the phone as the Windows 10 laptop only had USB 3.0 ports which don't always work with Odin, and ended up being successful using my old Windows XP laptop as the USB 2.0 ports worked fine. After a bit hanging on the verizon loading screen, it would reboot and never went past. I have been able to load the March and April 2020, though none of them will ever get past that white verizon loading screen. I did see something say that in loading TWRP, I could possibly do a full backup of the phone which is what I would like to do.
One time I only loaded the AB file for a different version than I had loaded, and it was the first time it went beyond the white screen, only to tell me that the verification failed and it would need for me to do a factory reset. I was able to reboot the phone without actually doing the reset.
I have read many posts here and the forums on androidcentral, and with so many things, I really needed to post to get guidance from people here that can point me in the right direction for any other things that I can try. As you have read, doing everything that I can to get the phone working by keeping my data. Any help would really be appreciated.