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I just got my rezound from Amazon wireless. I love the phone however I.have the light leakage and its already overheating. Do I.need to send it into Amazon or can I return it at a local Verizon store? I I've read both circumstances happening. Just wondering if anyone else has done either yet. Also if u send it in can u get a loner? This is my first Verizon phone. Thanks
I think you have to use amazon for the first 30 days then you can use verizon. It may be worth it to put up with it until verizon can help you.
eallan said:
I think you have to use amazon for the first 30 days then you can use verizon. It may be worth it to put up with it until verizon can help you.
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Any way to confirm this. I suppose I can call tomorrow.I'm.stuck in class right now. If that's the case ill def wait the 30 days
I got both a Rezound and RAZR from Amazon. The Rezound is great, but I had some serious issues with the RAZR overheating and searching for signal. Called Amazon, they shipped me a brand new phone. Swapped SIMs, mailed the old phone back. Problem solved, and it didn't cost me a dime. Think shipping was 2nd day air.
EDIT: I also tried VZW first, because it would have been quicker, but they directed me to Amazon.
So they send one first... Have the replacement phones been without flaw or is it the same gamble. Might be better to wait the 30 days and use Verizon so I can check it...
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You might have the same problem with verizon. It's a gamble there too.
Sent from my Galaxy Tab 10.1
Well at the store you can check.it before you leave..
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The only reason I suggested waiting and using Verizon is that Amazon was backordered last time I checked.
Send back to Amazon. I just went through this and don't be afraid by the 2-5 week wait. They told. Me that and got an email a few days later it was being shipped.
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Delldorado said:
Well at the store you can check.it before you leave..
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What if it doesn't heat up until a week after you leave the store.
Sent from my HTC
LTE 4G Rezound
Now its 100% certain they send u the replacement first? Last time.I.checked it wasn't back ordered anymore.
And if it heated up I'd go back this one got hot.just doing the start up stuff. The leaking lights bothering me more than I expected too lol.
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Amazon is excellent for returns/exchanges hands down. I assume it will be the same process you request an exchange and they ship it out to you. They generally gave me overnight shipping for free (even on a saturday) to get me non-defective item. Then you just ship it back to them within a resonable time frame with the included label and you should be good to go.
You guys do realize Amazon will send you a brand new phone and if you wait 30 days Verizon cannot swap in store and will send you a refurbished phone thru the mail.
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jreed2560 said:
You guys do realize Amazon will send you a brand new phone and if you wait 30 days Verizon cannot swap in store and will send you a refurbished phone thru the mail.
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Verizon has a 14 day policy normally, but now if you purchased the phone after 11-15 you have until Jan.
Wouldn't the phone have a warranty through htc as well? Sounds like ill be contacting Amazon tomorrow though. Thanks a lot guys. Hopefully that one doesn't have the light leak. Lol watch me have a new problem. Is rather have the leak than pink buttons and all the other problems I hear about...
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All of them have the light leak at the bottom. It is simply how it was designed. Sad really considering my Incredible S didn't have this issue.
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jreed2560 said:
You guys do realize Amazon will send you a brand new phone and if you wait 30 days Verizon cannot swap in store and will send you a refurbished phone thru the mail.
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I watched my neighbor trade his out in the vzw store. It's all in how you talk to the manager.
jim_0068 said:
All of them have the light leak at the bottom. It is simply how it was designed. Sad really considering my Incredible S didn't have this issue.
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Read a post where someone contacted htc and they said the phone isn't supposed to do that. Is everyone here having the problem?
Delldorado said:
Read a post where someone contacted htc and they said the phone isn't supposed to do that. Is everyone here having the problem?
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I'd be willing to bet that it was a CSA who probably doesn't understand what light leakage is. Between my 3 rezounds and everyone I have looked at in the stores you can see the LEDs through the bottom of the screen when the soft keys light up which is what is causing the bleeding. There is no way to fix it except by turning off the LEDs or by lowering their intensity to improve on the light leak.
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Went into verizon and they won't take the phone tho it sounds like I may as well deal with it. They really pissed me off though. I wanted to put on my work discount. Supposed to be 22% line 20% data. I called and reviewed online before I got verizon and the rep told me I would get the discounts. The store wouldn't discount my data because he claimed I need to have a 5gb data and hotspot plan. I was never told this and most likely wouldn't have canceled at&t during the penny sale. Anyone think I could complain enough to get this changed? Can't seem to find a phone number for them to save my life lol
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My phone loses data so much that I can't download a different ROM. Doesn't matter where its 3g or wifi, my phone constantly loses signal just long enough to disconnect and cause any large downloads to fail. If there isn't a software update for this in the near future I'm going to be so upset because I bought the phone on day 1 which means my 30 day return window at best buy is up tomorrow. If this doesn't change by morning, and I don't see why it will, lol, I guesses I'll have to return the phone for a new one. Any suggestions or comments are welcome.
For what its worth, I'm running stock with goodies 1.43
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I'm in the exact same boat as you. Bout it on day one when Best Buy could only fullfill the pre-orders on the 23rd of May. Sad to see my GF stream netflix on her EVO Shift while I struggled to stream music on my EV0 4G LTE. Don't know if it's worth turning it in for a new one, or if this is just how these phones perform? *SIGH...what to do...what to do? Does it have to be taken in to the same BB you bought it?
I don't know about the same store. I would assume you can take it back to any best buy. I'm thinking real hard about returning this one for a new one tomorrow. I mean, really, how much will it suck if I have to replace it through sprint insurance if its the phone? A $200 deductible now, that's crazy. I didn't pay $200 for the phone, why sink another $200 in it?
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If I were you I would take it back and exchange it for a new one. I just got mine last week and thus far haven't had a single problem downloading large files over wifi with mine. I can also stream pandora/iheartradio over 3g with no problems.
I always get the Best Buy Blacktie warranty for only $8/mo. I can swap the phone with no hassle. But I am really now considering on trading this in for a new one before the 30 days. At least I can hope that I get a better one with a clean activation. I still can't believe how bad data is on this phone. :crying:
I had the best buy insurance until I actually had to use it. To get a new phone, the have to send it out 4 times and have it come back still broken or unfixed. Each time they send it out it takes about a week to week and a half to get it back. Took me over a month and a half to get an old Evo replaced. At that time, I would have gladly given the hundred dollar deductible sprint charges. But now its $200 and I'm looking to have to use it within the first couple months? This is ridiculous.
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I've found that it's not losing a data connection, Sense is killing the download.
My solution was to go to the settings, check the option to keep the screen on while charging. Then download the file while attached to the charger. Don't do anything else until the download finishes.
By keeping the download in the foreground, Sense won't kill it.
I'm now on Deck's CM9 build for this exact reason.
Good luck.
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That's exactly what I did last night. I couldn't sleep so I set the phone to screen off never and I stared at it like a watched pot. For 515 mb. Lol. There has to be a workaround or an update in the future for this.
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I'm not flaming anyone but woukdnt it be good practice to download on a laptop then just push the file to the sd card? That has always been how I download roms. Laptops seem to download faster anyway
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kofkorn said:
I've found that it's not losing a data connection, Sense is killing the download.
My solution was to go to the settings, check the option to keep the screen on while charging. Then download the file while attached to the charger. Don't do anything else until the download finishes.
By keeping the download in the foreground, Sense won't kill it.
I'm now on Deck's CM9 build for this exact reason.
Good luck.
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Click to expand...
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I was wondering why my Titanium Backup syncs (to Google Drive or Dropbox) weren't completing overnight! Thanks. I'm going to try this and see if it'll finish.
I would do that DJ, but I don't have a laptop right now. My 3 year old knocked it of the desk and broke it
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StormMcCloud said:
If I were you I would take it back and exchange it for a new one. I just got mine last week and thus far haven't had a single problem downloading large files over wifi with mine. I can also stream pandora/iheartradio over 3g with no problems.
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Agreed. Wi-Fi has been just fine, as well as streaming video or music. We all know Sprint sux. But it can only get better from here. I dumped Verizon just to come back here. In due time everyone. THings will pan out
jackpearce said:
I had the best buy insurance until I actually had to use it. To get a new phone, the have to send it out 4 times and have it come back still broken or unfixed. Each time they send it out it takes about a week to week and a half to get it back. Took me over a month and a half to get an old Evo replaced. At that time, I would have gladly given the hundred dollar deductible sprint charges. But now its $200 and I'm looking to have to use it within the first couple months? This is ridiculous.
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Sorry for the bad experience bud I can tell you that the geek squad protection has gotten a lot better. Now it does not take more than 3-5 days to get another one. For some reason actually the past 4 phones I send out they get it by the next day. Avg for us is about 2 days but it all varies by location of nearest service center from you. Still 3-5 days a good estimate on getting one back. Yes it is a.refurb phone also. If your uber lucky it could be new. Sent my buddies note out and he got a brand new one back. Sent others before and they were refurbs. Guess he has lucky lol
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Sephirothvfc said:
Sorry for the bad experience bud I can tell you that the geek squad protection has gotten a lot better. Now it does not take more than 3-5 days to get another one. For some reason actually the past 4 phones I send out they get it by the next day. Avg for us is about 2 days but it all varies by location of nearest service center from you. Still 3-5 days a good estimate on getting one back. Yes it is a.refurb phone also. If your uber lucky it could be new. Sent my buddies note out and he got a brand new one back. Sent others before and they were refurbs. Guess he has lucky lol
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Click to collapse
Wait, so they don't replace them on the spot anymore? That's too bad. Ř years ago I got my first smartphone. Blackberry Bold (still love it ) and got it from BestBuy. But back then, they would replace it on the spot. No shipping.but, its better than nothing I guess. I should ha e gone to BB. They would have given me $200 for my Verizon GN, and plus the gift card. Ahh well
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DJ1994 said:
Laptops seem to download faster anyway
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Click to collapse
That used to be the case for me, but with the LTEvo, I'm getting 30Mbps on the download. My laptop's never seen better than 25 on the same network.
I'm glad that the workaround I'd working for some. I've also heard that ROM Toolbox on a mild setting for performance may do the trick. I'm trying that now.
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I flashed CM9 and I haven't dropped data once. I'm running 1x a lot because of where I'm at, but at least I'm still connected.
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You do know there is an app out that disables smart sync? Just search smart sync in the market. It keeps the phone from disconnecting data when sleeping
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I may be wrong, but I don't think this particular issue is smart sync. I have issues downloading files even when the phone isn't sleeping. If I put the download in the background while using another app. It is nearly impossible to download a ROM without keeping it in the foreground.
Either way, can you name the app?
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When I was in an lte area my data would cut out before connecting to lte. When I went to the same area it had blocked me from connecting to lte but data would still drop out for a sec when trying to connect to lte. Just a thought. Maybe yall are about to get lucky with some lte goodness
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It's called smartsync disabler by jan. The mad scientist behind the tweaks
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I called Asurion for a replacement for an evo 3d. They said they don't have any in stock anymore and they wanted to give me the OG Evo. I told them no, so now they offered the Motorola photon. Should i take that? Has anyone received a better phone?
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Haven't people been getting the Epic 4G Touch for it?
Only accept equal or better value. Anything less talk with a Supervisor. And if that doesn't work, call another time or another day until you get what you want.
oohaylima said:
Only accept equal or better value. Anything less talk with a Supervisor. And if that doesn't work, call another time or another day until you get what you want.
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Agreed. I work in this area, just keep asking for someone higher.
Why do people call assuron? If it is hardware defect take it to a coorporate store and get replacement. What was the reason u were asking for a replacement?
To answer your question I wouldn't take it. I would take a epic touch 4g maybe but no photon.
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I took the photon a while back. I was very disappointed.
Why do people call assuron? If it is hardware defect take it to a coorporate store and get replacement. What was the reason u were asking for a replacement?
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Correct, IF it's a hardware defect. If the phone is lost, stolen, dropped in water, etc, you have to go through Asurion.
surrealmethod said:
I called Asurion for a replacement for an evo 3d. They said they don't have any in stock anymore and they wanted to give me the OG Evo. I told them no, so now they offered the Motorola photon. Should i take that? Has anyone received a better phone?
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I got a E4GT from them almost 2 months ago, but I hear that they're even backordered too, a user over in those forums reported that he had filed a claim to replace his damaged E4GT & they tried to offer him a Evo 4G Design & he turned it down because its not as close a comparable device for his E4GT, but in all fairness the Photon is comparable to the 3D, but if you're able to somehow get a E4GT then get that.
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They offered me the OG too and told me to get it, and wait a few days for the 3D to get in stock, then they'd ship the 3D. I would have taken the photon though.
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Wonder what's going to happen when they run out of OG Evo's now. They going to offer Motorola StarTac's. WTF
uh60james said:
Wonder what's going to happen when they run out of OG Evo's now. They going to offer Motorola StarTac's. WTF
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Hey, StarTacs were awesome. I never had issues with poor call quality on that beast. Great reception everywhere due to its high tech telescoping antenna.
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no sorry no startracs but i did have them tell me when my brother called in about getting his ip830w replaced they still have those in stock lol
Any updates as to what asurion is sending out these days? Cracked my screen and don't really want an sgs2...
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I would absolutely take the Photon. It is better than the Epic Touch and any EVO until the LTE EVO. The Photon is one of the best phones to be released.
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As would I... However I don't think they'd be sending us that new stuff.... More than likely if not the 3d then the sgs 2 but hell I'd almost take the old photon over that pos. I have no desire to get an lte phone until they get it near me. Last I heard Columbus Ohio isn't even on the roadmap yet.
Sent from my PG86100
Just tried to see what they were offering.....for me they were offering another 3D as replacement.
Awesome. I think I'm one of the few that doesn't actually want the sgs2. Too big and battery life doesn't compare. I never really saw the speed difference to be that big either
Sent from my PG86100
After the ICS update my phone has become unstable rebooting when accessing apps and my radios are all messed up dropping 4g and 3g all of the time
After 4 factory resets , today being the most recent factory data reset ,I had enough when my phone starting rebooting trying to make phone calls . Called Verizon to get a replacement no more rezounds so they said we go to the next comparable device and they said a Motorola razr I said no way is a razr on the level of my phone. I told the tech Im better off dealing with my issues , he insisted on sending me the razr said try it and if you don't like it call back and we will try something else to get you going , I felt insulted lol . I just hope its just software related with my phone and nothing hardware in case I need to start putting roms on it ,that was the whole point of getting a replacement , but might have to gamble now hopping its not hardware related .but before ics I was having problems but its worse now. For one no extended battery on the razr . I barley get through the day on my resound with extended battery I'm on my phone a lot with phone calls browsing listening to my music and GPS maps . So yep no more Replacements for now on rezound .
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bad news for our brave brick testers
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Confirmed.
Hmm...I have been dealing with my screen freezing or the phone going crazy and randomly selecting different things on its own. If I lock and unlock it, the problem is resolved for a bit. Some days it never happens, some days it is intolerable. It has started happening with the camera now after the new update. I wonder if I hold out a bit longer if they will send me whatever new HTC phone comes out in the coming months lol.
waw
Thats really sad actually. Here is why.
1-No we cant do as much testing, which in turn means more devs leaving, which in turn means development coming to a screeching halt. Breaks my heart since this never truly saw the full potential of aosp like my Tbolt did.
2-Only the rezound, s3 and tbolt had surf and talk on 3g. and they sure as hell will not issue an s3 as a replacement, and i sure as hell am not going back to the tbolt after i burned my upgrade on the rezzy
3- I was wiating till the end of my warranty to get a one last rezound to survive the year between the end of my warranty and upgrade eligibility, now that dream is crushed too.
I'm pissed my rezound has like 3 annoying dead pixels
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ijustwantmydock said:
I'm pissed my rezound has like 3 annoying dead pixels
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The rep I spoke with was assured that this was only temporary.
The only comparable phone would be the S3, otherwise everything on verizon is a downgrade. NO WAY id settle for a razr, never.
There is always eBay. Last time I checked rezound really wasnt pricey at all
Edit: $160 on eBay clean esn
Sent from my upgraded, ICS'ed, rooted, S-offed, viper rommed, desensed, themed, supercharged, customized toy.
Rep told me it's temporary. Could be because mad people returning for various reasons.
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This is a temporary shortage, I would advise checking back on Monday.
That's strange, I called today Due to 130+ heat issues and they did the same thing "out of stock". Offered me a razor, I told them I want a rezound So he said he will ship one.
Guess I'll wait and see what comes tomorrow
It's my fault, my wife and I have burned through 6 refurbs in the last 2 weeks.
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They have been out for about 2 weeks now, my brother's rezound took a crap and that's all they had then was the razr . Was just in Verizon store they said that right after the update , people have had a lot of trouble with the rezound signal failures,rebooting ,some bricked phones as well . Well we hope its temporary
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We have a one year warranty on this phone guys. If Verizon won't stand behind it, then their contract is void, and I believe if you made a big enough noise, they would give you one, or upgrade to the gs3. I know that they have declined it up until now, but they can't back out of a warrenty without compensation. When you purchased a Rezound, that's what you bought, not a razor. At the very least I would think if you put pressure on Htc, they would make good on the warranty.
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It should be temporary. When my rezound bricked it took half a week for a replacement rezound to be in stock to ship out.
It's temporarily low in stock, but not discontinued. According to my sources anyway.
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Guys just a fyi, I have a cln coming in on Monday. I wasn't offered anything other then a rezound.
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Oh I'm not settling for a razr,and like you said I feel the same way I bought a rezound not razr in my eyes they are not even on the same level .I didn't fight today but tmrw is a new day I want another rezound or a real equivalent and not a Motorola device wouldn't care if it was the razr maxx still wouldn't want it , like you said a gs3 ,not a fan of touchwiz but wth. the new incredible 4g is decent but its hard to go to smaller screen and that feels like a downgrade compared to my rezound .
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I just called and they are sending me a replacement. Will be here Friday.
So I just got off the phone with the retention department and and they would not offer me a different phone even though I am now returning for the fifth time a defective amaze 4 G.
I know hasoon works there and I think I heard him mentioned something about haggling with retention department and then finally getting a new phone to replace the defective phone that was re sent over and over and over.
Any help would be great please
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Spastic909 said:
So I just got off the phone with the retention department and and they would not offer me a different phone even though I am now returning for the fifth time a defective amaze 4 G.
I know hasoon works there and I think I heard him mentioned something about haggling with retention department and then finally getting a new phone to replace the defective phone that was re sent over and over and over.
Any help would be great please
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Click to expand...
Click to collapse
I've never worked for T-Mobile but have had a lot of returns. The last one was returning my 3rd mytouch4g in a year, and even though they told me their policy is a different phone if you have 3 exchanges within a month, I kept telling them I wasn't happy so they exchanged my phone and also gave me a new amaze. So I ended up with a replacement, and a new phone (this was two months after the amaze came out) even though my upgrade wasn't for another year.
Basically I was in shock how well they treated me, but this was also after talking to a rep who was rude and not helpful, and then a different rep hooked me up and apologized for the other one. Maybe I've been lucky or they like me cuz I've been with them 13 years, but they always treat me right even if it sometimes takes awhile.
My favorite is telling them I'm not happy, and being so nice and ignorant that they get on my side, haha.
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I used to work at T-Mo. Not anymore. Depending on your state, look at your lemon laws for phones. Just have them exchange it and do it another 3 times. Then they will give you another phone. They'll give you a crappier phone. I just kept my Amaze. Much better than the Blaze and the Sensation.
hasoon2000 said:
I used to work at T-Mo. Not anymore. Depending on your state, look at your lemon laws for phones. Just have them exchange it and do it another 3 times. Then they will give you another phone. They'll give you a crappier phone. I just kept my Amaze. Much better than the Blaze and the Sensation.
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Click to collapse
So even through retention and multiple returns my only options for a new phone would be a sensation or the blaze...gay!
Is it the original sensation or 1 of the newer ones that have been released over the past 11 months give or take?
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Spastic909 said:
So even through retention and multiple returns my only options for a new phone would be a sensation or the blaze...gay!
Is it the original sensation or 1 of the newer ones that have been released over the past 11 months give or take?
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Click to collapse
Same old sensation, I'm surprised they still have those.